--- description: Detaillierte Informationen über Invoca zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Invoca Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Call Tracking Software](/directory/30901/call-tracking/software) > [Invoca](/software/142981/invoca) # Invoca Canonical: https://www.capterra.com.de/software/142981/invoca Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/142981/invoca?page=2) > Invoca hilft dem modernen Vermarkter dabei, den wichtigsten Schritt in der Kundenerfahrung zu optimieren: den Anruf. > > Bewertung: **4.5/5** von 20 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Invoca? Vermarkter von B2C-Marken für Unternehmen und Mittelständler sowie Agenturen, die Branchen bedienen, die Produkte/Dienstleistungen mit hohem Gegenwert verkaufen: Finanzdienstleistungen, Versicherungen, Reisen, Telco und Gesundheitswesen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 20 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.1/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Invoca - **Region**: Santa Barbara, USA - **Gegründet**: 2008 ## Gewerblicher Kontext - **Startpreis**: 1,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Kanada, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Anrufaufzeichnung - Anrufer-ID - Anrufverfolgung - Berichterstattung über Anrufe - IVR - Konversion-Tracking - Stichwort-Nachverfolgung - Weiterleitung von Anrufen (Call Routing) ## Integrationen (13 insgesamt) - Adobe Campaign - CAKE - Five9 - Google Analytics 360 - HubSpot Marketing Hub - Kenshoo Infinity Suite - Marin Software - Marketo Engage - Rocket Fuel - Salesforce Marketing Cloud - TUNE - Tealium Customer Data Hub - Webtrends ## Optionen für Kundensupport - E-Mail/Helpdesk - Telefon-Support - Chat ## Category - [Call Tracking Software](https://www.capterra.com.de/directory/30901/call-tracking/software) ## Ähnliche Kategorien - [Call Tracking Software](https://www.capterra.com.de/directory/30901/call-tracking/software) - [Conversation-Intelligence-Software](https://www.capterra.com.de/directory/34395/conversation-intelligence/software) - [Absatzplanung Software](https://www.capterra.com.de/directory/30930/sales-forecasting/software) ## Alternativen 1. [Nextiva](https://www.capterra.com.de/software/175788/nextiva) — 4.6/5 (916 reviews) 2. [CTM](https://www.capterra.com.de/software/152004/call-tracking-software) — 4.6/5 (155 reviews) 3. [smrtPhone](https://www.capterra.com.de/software/1032805/smrtphone) — 4.7/5 (67 reviews) 4. [JustCall](https://www.capterra.com.de/software/157853/justcall) — 4.1/5 (224 reviews) 5. [RingEX](https://www.capterra.com.de/software/132178/ringcentral-mvp) — 4.2/5 (1201 reviews) ## Nutzerbewertungen ### "Invoca Review" — 5.0/5 > **Sparsh** | *19. Juli 2021* | Lebensmittelproduktion | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: It is truly simple to explore through the menus \& filters, with examination and voice calls, you can streamline the whole buy way, snap to call and it is incredibly effective. API, Keyword Tracking, ROI Tracking, IVR etc are best features in this software. > > **Nachteile**: CRM, Lead Capture, Multi-campaign, Performance Metrics, Website Analysis etc are some features which lacks here but are present in other tools of in same category. > > A very good tool and fun to use. It gives AI-controlled call following and investigation answers for big business advertisers who need information and attribution for crusades that drive inbound calls. A worthy and recommendable tool. ----- ### "The best experience in telephone connectivity" — 5.0/5 > **Verifizierter Rezensent** | *18. April 2018* | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I have more than 3 years dedicated to Telecommunications, I have had the opportunity to have used several software for call centers. With Invoke they have definitely improved communication with customers. With analysis and voice calls, you can optimize the entire purchase path, click to call. It is amazingly efficient, you can understand why customers are calling, so make the respective improvements and offer better service. > > **Nachteile**: Invokes offers a unique experience. There is absolutely nothing that you do not like. Makes customer contact ideal before, during and after each phone call. > > With Invoca marketers can get great information about callers and conversations, which can optimize the customer's journey in real time on virtually any channel or device. ----- ### "Great company" — 3.0/5 > **Shaun** | *14. Oktober 2024* | Bankwesen | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: People and staff are great and very helpful > > **Nachteile**: User friendliness, lots of bells and whistles but hard to do some simple things > > Great Team Great product but was too many bells and whistles for what we needed ----- ### "Great way to audit calls and improve in various areas of the company" — 5.0/5 > **Verifizierter Rezensent** | *14. März 2018* > > **Vorteile**: I really like that we can customize and test phone numbers and lines so that we can appropriately audit calls. Being able to record calls has allowed us to identify issues when auditing and improve where necessary for our team/company. It's a great tracking system for calls to see whats working and what's not for marketing purposes. > > **Nachteile**: One thing I would change is being able to better organize calls. Maybe there is a way, but it's a busy dashboard. Nonetheless, it works great and makes our team better in many ways. ----- ### "Senior Account Manager" — 4.0/5 > **Verifizierter Rezensent** | *24. Mai 2019* | Marketing & Werbung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Invoca is really easy to navigate through the menus. For my role digging into publisher data is key, and for someone who is not usually good at these type of things I find myself hardly stuck at all. Good Support team and informative updates on whats fixed or what is going to be addressed. > > **Nachteile**: Not a whole lot but a small thing would be that I don't like having to dig to figure out what my account allows. but that even seems like im trying to say something bad > > Been at RingPArtner for 5 years and we have always used invoca for tracking network calls. Support team and overall performance are consistent and awesome. There is a reason why we stay ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/142981/invoca?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/142981/invoca) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten