Timely Erfahrungen

Easy to use

Kommentare: Solved our previous complicated process of clients booking online.

Vorteile:

Ease of use - very easy for our non technical staff to get using it. Simple UI makes it like other familiar software. I love the integration with Google Contacts and Google Calendar - our clients are impressed when we answer phone calls using their name.

Nachteile:

- They recently introduced packages - but they can't yet be booked online by clients. We have a work around in our setup - but it causes a bit more admin work. - I'd also like to see more options for the rules around when consult forms are sent out. - International clients have trouble booking with us - since you can only allow clients with the same phone country code as the business to book in online. - Having some difficulty with Mailchimp integration - we've switched to Timely > Zapier > Mailchimp instead of Timely > Mailchimp directly.

I love Timely

Kommentare: 10/10 love every step I've taking with timely.

Vorteile:

Timely has been super easy to use, the help guides are very explanatory. I think I have only had to contact the timely team 2 or 3 times in the 3 years I have been using timely. It has made my business work so much more smoothly with less admin required from me (I have a hard enough time keeping up with all the other admin work there is)

Nachteile:

I cannot think of any right now but I love that you have feedback links handy so if something feels like it could be improved the button is right there. I don't have to stop what i'm doing to let you know what my thoughts are.

Avoid ! Useless communication when you need help. Issue with system their end and still not resolved

Kommentare: Furious. I am a paying customer and I haven’t had the help that I have needed. I haven’t had issues before and now issues are arising with their systems. Not offering clients slots that are available, booking clients in slots that aren’t supposed to be available and open times in the diary are not showing to customers. It’s an absolute mess.

Vorteile:

I like it because it is cheap but that reflects on the issues that they have with their system.

Nachteile:

You can get hold of anyone for help. They won’t speak to you on the phone unless you are an upgraded member. They did regard that there is an issue with the system and come back with slow, stupid responses and then close the chat claiming that you haven’t responded, leaving you with an un resolved issue. I am loosing out on money and bookings because of this.

Timely review

Vorteile:

Neatly done and can accommodate you in timely manner

Nachteile:

Sometimes loading problem or it is just the network error.

Perfect System for a single user

Kommentare: Overall my experience with timely has been great. I recommend it to all my other friends who are beauticians. It’s helped me to elevate my business 100%.

Vorteile:

Timely has been instrumental in my business becoming more serious and structured. I love timely in all aspects but the ones that stick out to me are TimelyPay - it is so seamless and gives me peace of mind if a client no shows, my clients also find it so handy when they don’t have to bring their purse. I also love all of the reports, it helps me with my tax return at the end of the year and the Future Value report is great for seeing what you will be earning that month. I also love the timely aesthetic it’s clean simple modern and fresh.

Nachteile:

I wish with the reports where you can chose what length of time you want to see we had a “Next Month” option instead I have to use “Specific Date Range”. Other than that one issue I don’t have anything bad to say about timely!

Timely Software reviewed by a Software Extremist

Kommentare: Accessibility and modernity have become key benefits of doing business with Natashas Skin Spa, and of working for us.
Staff are perceived as more professional, feel more professional, and provide an overall better client experience. Clients and staff benefit, business makes more money, I personally am free to work from anywhere I like due to full time access via the cloud, and I now take month long holidays instead of being tied to the premises.

Vorteile:

The best thing is the improved income - more bookings, more online bookings, more repeat bookings, more free marketing content produced by staff using the photo diary feature.

Nachteile:

Needs a strong set of reporting filters added to enable segmented marketing.

Suits all of our business needs.

Kommentare: Overall timely hasn’t failed my business or my clients in the last 4 years of using it.

Vorteile:

We love that the online booking is easy and seem less for clients with step by step customisation. From packages to individual treatments & gift vouchers the set up of each part is easy. The tracking & reporting is clear & gives insight to everything we need.

Nachteile:

Would love easier integration with Xero - each sale is forwarded as it’s own invoice - would love just the daily totals to be integrated.

Beauty Owners review of Timely

Vorteile:

There is honestly so much to love. I think it's all seem less and therefore everything together is just great

Nachteile:

One thing for me is that I wish I could choose to have deposits taken for only new clients when they book online, not every client when they book online, as once they are on my books and a regular I don't have a need to charge the deposit

Great task management system

Kommentare: It is a super great app and gathers all data you need

Vorteile:

We used this to track projects that employees said were taking to much of their time. We were able to see how much time was actually spent on projects

Nachteile:

I had a hard time using it with IOS but worked amazing with windows

Timely So True With Right Now Scheduling

Kommentare: I like Timely and appreciate efficacy of use

Vorteile:

Easy of use, friendly customer supports and education

Nachteile:

Need for more hands on training opportunities

This is the closest to perfect I have found in scheduling software for hair salons.

Vorteile:

The absolute best part of this software, that sooooo many companies are missing, is the ability to set up your appointments for double-booking/power-booking/piggy-back appointments. Whatever you want to label the method of scheduling, it is a method that almost every single successful hair stylist uses so we can take an appointment during the time that hair color is processing. These guys also make it very relaxing if you plan to have more service providers in the future. You will not need to calculate a higher rate when the big day comes. That one is also a rare and beautiful gem in the world of salon software! The online booking widget and mini-website are customizable, look sharp and they optimized for mobile websites. It even works with WIX!They also have email campaigns, reminders via email and SMS/ text messages. You can decide at what time intervals your messages go out. This is super handy if you tend to goof up when rescheduling a client. The default is set for 10 minutes and I think it's perfect. If you accidentally put someone down 15 minutes later than intended and move it when you realize 3-4 minutes later, your customer will only get one notification. The correct one. Very cool!

Nachteile:

There isn't anything that I "dislike" about the software. There are a couple of things that should be implemented that are a bit mind-boggling as to why they are not already. Such as tips... That is probably the most annoying thing I have found. You have to create a product named "Tip" and add it every time that your customer tips you, which is every single sale. It's not a huge problem when you are checking the customer out. The headache comes later when you are doing your accounting and you have to do separate calculations, rather than just sending it straight over to your accountant. The last booger is that the texts/SMS are not included in the plan price. You must purchase them separately. However, this could be a "pro" for those that don't want to use the SMS feature. Surely the price would be higher if they were included.

Lans Artistry

Kommentare: Good system to use. Price is the only thing that I feel somewhat dissatisfied with, there are already so many additional costs for a small business and this is just one of many systems I need to use.

Vorteile:

It is user friendly, has a nice interface and a lot of useful features

Nachteile:

I find the marketing link to mailchimp isn’t as user friendly and that I need to just manage my email marketing in mail chimp directly. I found it difficult to transfer my mailing list over. Cost increase between 1 and 2 users is nearly double which is quite significant for a small business and other systems do not charge as much for additional users.

Have been working with Timely for over 6 years

Kommentare: They are great to deal with, overall would definitely recommend them as a salon software company.

Vorteile:

For someone who isn’t very technologically savvy, overall the system is easy to use, looks neat and tidy and has some great features to help keep track of the financials. The support is great but I am on the highest tier of payment so I’d definitely expect that.

Nachteile:

A couple of the features seem to be better in theory than practice but a phone call to the help desk usually helps work out how fix a problem. However, Timely are great at taking feedback when something could be done better from a working point of view. The transaction fee for online bookings and stored credit cards is high which is not favourable. I don’t know the overall costings of other software companies but I wouldn’t say what I pay monthly is ‘average’ from talking to other business owners but I s’pose you pay for what you get.

not there yet guys!

Kommentare: I've used timely for a while, fantastic until you discover another system,
I was happy with Timely until my wee map icon would not take me to Google (app) maps a bit of a bugger when you're a mobile service provider and need fast easy effective solutions, today I just discovered the solution to my problem, that's after asking Timely customer service for help, got the stock standard replies plus all the team have tried to solve the issue! the answer was simple I would have expected all the Timely peeps would have solved that one! & by the way, the problem was not a Timely one but you did not go that wee bit further to help me so after a few weeks, i went searching for another system found & set more tried them both (and a few others. very good on par with Timely but found a different program and I am now very happy.
As a mobile service provider, when I receive a phone call within 60 seconds I need to key in my clients details & book their job, the map thing, is also a must I don't need to be typing in addresses into google maps, a lot of the time my Timely invoices were not syncing with xero, so i switched to a competitor and gave the log in details to my book keeper and happy days, i can now send automated requests for reviews with using a outside system, i can tag my clients and search them this allows me to send reminders vouchers discounts easier than the Timely set up.
The overall cost for me does not matter all of the systems are within coooeee of each other so thats not an issue. thanks Timely peeps

Vorteile:

easy to set up and use

Nachteile:

lacks functionality

Timely

Kommentare: Excellent product and features that are at a very reasonable price. The software offers more features that we don't utilize just yet, but may in the near future.

Vorteile:

Integration with our current process and systems was easy. It actually made it more efficient. It is user-friendly and employees/clients find it to be "high-tech"

Nachteile:

Sometimes the software lags (rarely) and requires us to stop and refresh/restart the program. The cost is reasonable but we wish it was slightly cheaper.

Great System

Kommentare: Usign the timely calendar has made booking clients in much easier, whether in the office or out on the road - plus we have been able to include an online booking system as well.

Vorteile:

Timely allows us to manage our instructors and locations really well. Everything is programmed in so different services that take different amounts of time are all booked in automatically, including breaks and padding time between sessions.

Nachteile:

As yet Timely does not allow me to see all appointments booked for different locations within the calendar software. It compensates by allowing us to export to a google calendar but this is not the ideal way of doing things for me. I want to see all appointments for all staff in one view. However - Timely do listen and have a team who are working to improve things as they go. I have to accept that my situation is unusual and therefore lower on the priority list to provide a solution - but at least I know it is on the radar. As a small business owner I would prefer keeping costs down as much as possible. I would prefer to see an entry level subscription that allows 3-5 staff without an extra monthly charge.

Timely has organised our Pet care business immaculately!

Kommentare: We used to manage our customer appointments using a written diary, however at the rate our business has scaled in 12 months, this was simply not an effective solution. Following extensive research into finding the best cloud solution for our pet care business, Timely provided the most customisable yet simplistic solution that ticked all the boxes I needed ticking. Managing customer appointments is so simple and extremely effective in minimising customers no shows with Timely's reliable customer reminders. We have booked over 2000 appointments in the past 12 months without a single hitch. Were extremely please with how this integrates so well with our operations.

Vorteile:

Ease of use for appointment scheduling, Customer notifications have saved us a lot of customer no shows, The Dashboard is very useful for a snapshot of daily weekly, monthly sales data. Ability to log in from anywhere is great. Invoicing is also very easy.

Nachteile:

The IOS mobile app need further development to allow a number of simple tasks, i.e. notifications, deletion of appointment permanently, ability to view sales and customer information. Development needs more focus, I dont believe I've seen any functional updates since release.

EASY SOFTWARE FOR BEGINNERS

Vorteile:

The thing I loved the most is that Timely will provide an invoice for tax purposes and to send to customers if need be. Setting up in general was fun and easy, definitely cut my time down in half.

Nachteile:

I would love Timely even more if I could add pictures of my work under my services when are booking so they know exactly what to book. I also wish the add ons didn’t have to be in a separate category and was listed under the service for easy add on.

A software that truly streamlines business operations

Kommentare: We are a health and wellness business specializing in massage therapy and corrective exercise. We were at one time using a server/client software that served as a scheduling and POS system. The software was expensive annually, had hefty monthly fees for features that should have been included. The features it did have were poorly implemented and pieced together. Customers voiced their concerns and opinions regarding our checkout and scheduling processes. Moving to timely was a move to streamline and create efficiencies. It was also to reduce overhead and hardware maintenance. The move to Timely has brought some great features to both our staff and clients. We've have nothing but positive feedback.

Vorteile:

The simplicity of the user experience is great. Clean UI allows for quick and easy scheduling and checkouts. Clients love the online appointment booking. Paying during the online booking has been a positive experience. Our staff enjoys the mobile remote access and notifications when appointments are booked. We also enjoy the continued support and enhancements being made to deepen the software.

Nachteile:

If there is one feature we could get, it would be an integrated POS. With that said, we currently use Square and it's working fabulously.

Amazing booking system

Kommentare: Fantastic & the team are always really helpful

Vorteile:

Amazing booking system Which has massively reduced the amount of time spent dealing with client enquiries. Our clients find it easy to use and are able to find out relevant information such as services offered, pricing & availability

Nachteile:

Consult forms are not simple to set up, more templates for the beauty industry would be helpful as aimed more at hairdressers

Good system but expensive & no important new features

Vorteile:

Ease of use Consultation forms Features at the time offered more than other systems

Nachteile:

Sometimes has glitches with square Price point for large teams is too expensive, okay when 1-2 staff No tiered timings for different staff No add ons No photos on booking platform …I could go onWe are considering leaving for these reasons

Many love this software, but it wasn't for me.

Kommentare: I think the quality was excellent. It was on the more expensive side but I guess you get what you pay for.

Vorteile:

I found it easy to use and had all the features you could need.

Nachteile:

I didn't like that it was developed in the US, and I'm in Australia so I have now found a local product to use/support

I haven't looked back

Kommentare: I have saved myself a lot of money since changing to an online service provider. I am really happy with the rapid response to questions or any problems I may have through the email service. It's great that things are simple to use not over complicated.

Vorteile:

What I like most is the easy access to all my bookings etc whether I be at work at home or out having a coffee.

Nachteile:

Not sure whether its my computer being older or internet connection sometimes I find the selection you make e.g. service you have chosen wont appear and you have to re click it a couple of times before it will select. I think there was also something with the voucher set up when some body buys a voucher it would be good if there were some kind of tracking or code for every voucher sold as we manually keep track with expiry dates and voucher numbers in a book.

Functional, easy to use and affordable

Kommentare: Timely offers all the functionality and quality of other scheduling software programs for half the price. Timely is simple, easy to use and beautifully designed. Timely is easy to navigate even for folks like me with very little scheduling software experience. I would suggest Timely to anyone looking for a simple, easy to use, fully functional and affordable way to organize and streamline their scheduling process.

Vorteile:

It is simple, beautifully designed, easy to use and has all the features of more expensive software programs. The phone app is also very easy to use and navigate. I use it almost daily to check my appointments and make changes to my schedule. I am so happy I found Timely!

Nachteile:

I would like to be able to offer certain services on certain days only through the online scheduler integrated into my website.

Decided to double the price of their product for no reason

Kommentare: Average. I hind sight should have used another provider that don't keep making annoying changes and massively hike their prices

Vorteile:

Ease of use and functionality and a fair price

Nachteile:

Change the layout and look without informing customers (making it look and function worse). The company has also decided to double the cost of their product as it has new functionality (that I've been using for nearly 4 years) and the sales pitch is that you get SMS credits as part of the packages, however the credits are like a phone contact - paying for loads that you either don't need or won'r use.