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Über M-DATS

Intuitives cloudbasiertes Dispatching und robuste Vermittlerintegration für Patientenbeförderung

Erfahre mehr über M-DATS

Zeigt 13 Bewertungen

Steve F.
Steve F.
General Manager Operations in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great product has evolved as needs have changed, great integration.

5 vor 4 Jahren

Kommentare: Have not got any complaints system has been very reliable, support is exceptional as we are based in the same city.

Vorteile:

Has been very easy to get changes done to meet our needs,Integration with other programs such as billing and fleet maintenance.

Casey K.
CEO/ Founder in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

M-dats software been the absolute best in the market place...Gives you the peace of mind & simplicit

5 vor 4 Jahren

Vorteile:

Simplicity & Duplication which saves us time & money. It's set up and customized just the way you would need to use it for your company.

Nachteile:

Some normal updates. I'd like to see the times of pick-up and drop off bigger. It gives a better view to all drivers when using the app. Lastly, I recommend a live person to speak with when calling for important Questions & Help!

Antwort von IDAT Solutions

vor 4 Jahren

Hi Casey, Thank you so much for taking the time to leave your feedback. We're happy to let you know that some updates are coming within the mobile application regarding showing pick-up times. As far as a live person to speak with, we do have staff available to take calls, but being a small company we sometimes have to call someone back since we're on the other line. We decided it was best not to make customers wait on-hold very long and to prompt for a voicemail. We also will call customers if necessary following support ticket emails. Overall, emails been the preferred support channel as most customers get busy handling the day-to-day dispatching of their company. We do hope that as we continue to grow to have more support staff available to handle support related calls. Thank you!

Sean M.
Lead dispatcher in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Makes dispatching multiple vehicles much easier.

4 vor 4 Jahren

Kommentare: It can take awhile to learn the multiple functions of program, but once learned it's worth the time.

Vorteile:

Moving and changing trips and runs, and creating and importing trips from brokerages made easy and quick.

Jonathan P.
Manger/ Dispatcher in USA
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Being a dispatcher this tool is very helpful.

5 vor 4 Jahren

Vorteile:

When a brokerage calls and needs an ETA or to report a cancellation, I'm able to respond to them quickly. It saves on time and money and is the most efficient way to run a medical transportation company. Paperless is the way to go!

Nachteile:

When you go to download rides from a certain brokerage's, it doesn't let you just download a few at a time, it makes it so you have to download multiple (10 to 15) at a time. However, the M-Dats system does't let the same ride download twice so it not a that big of a deal.

Antwort von IDAT Solutions

vor 4 Jahren

Hi Jonathan, We really appreciate you taking the time to provide your feedback. Regarding your issue with downloading rides. Our system has you download a minimum number of trips only for the broker you work with because the brokers data limitations requires us to have enough data to ensure the integrity of the information they provide. This is specific to the one plugin you use and not all broker plugins. Please reach out to our support team though as this validation check can actually be disabled within your account settings, if you prefer. Hope that helps!

Michael S.
Sole Member/Owner in USA
Transport/Güterfrachtverkehr/Schienenverkehr, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Outstanding!

5 vor 3 Jahren

Vorteile:

We've been in the industry for over ten years. We purchased M-DATS about a month ago. The ease of use and the seamless integration is what we love the most. We searched the market for nearly a year and worked with some other software companies but in the end M-DATS was the only company to deliver what they said they could. Don't be fooled by look-alike companies, although the product may look similar and the price cheaper it DOES NOT COMPARE!! In the short time since we've implemented this program our sales have increased, efficiency has increase, morale has increased, and profits have increased. Complaints have decreased, driver calls have decreased (they have all of the info they need for the ride on their app), and time wasting data entry has decreased. If you haven't at least talked to these folks yet you should really see what they can do for you.

Nachteile:

We haven't found anything yet that has been difficult to overcome. If I had to make an honest critique I would say that they could use some better writing when it comes to their user guide and how to articles. That being said, the system is easy enough to use that manuals were hardly needed and help was always promptly offered whenever we opened a help ticket.

Brandon P.
Dispatcher in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

This product has been a fife saver.

5 vor 3 Jahren

Vorteile:

This program allows us to be versatile, and flexible when it comes to booking new trips. Even with trips we already have, it allows us to check real time how a ride is progressing and will the driver have enough time to get to his next pick up. It has made our job much easier that we are able to focus more on our customers needs and to provide an excellent service.

Nachteile:

I don't think I can say anything bad about this program. It is very easy to use, and allows us to do our job with relative ease.

Thom G.
Owner in USA
Transport/Güterfrachtverkehr/Schienenverkehr, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

From onboarding to implementation M-DATS has far exceeded our expectations.

5 vor 4 Jahren

Kommentare: M-DATS cut our process times in half, increased our billing accuracy, and allows us to focus more on interacting with our customers. We're very pleased with the product M-DATS has delivered.

Vorteile:

M-DATS is intuitive, easy to implement, and packed with features like Xero integration, broker plugins, driver reports, vehicle, and maintenance tracking, route optimization and much more. Everything we need to run our business all in one place. Their commitment to customer support, from our fully supported free 30-day trial up to now, has been outstanding. And perhaps best of all, M-DATS has cut our back-end work load in half. We couldn't be more pleased.

Nachteile:

M-DATS does not have an import/export function at this time. Having had the ability to upload our existing client database into M-DATS, for example, would have saved us a lot of time at implementation.

Kelsey B.
Office Administrator in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Wonderful! Easy for all

5 vor 3 Jahren

Vorteile:

Very easy to navigate through the system. Being able to switch from billing, scheduling and dispatch with just a few buttons helps me not have to work 100 hour weeks. Having all of our drivers on one page with the members information right there helps everyone from a new hire to the owner, we can all work from a different location and still know what is going on all around.

Nachteile:

I would like to have some more options of getting data, either for billing or company information.

Sara S.
Operations Manager in USA
Transport/Güterfrachtverkehr/Schienenverkehr, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great product that has completely streamlined how i manage our company.

5 vor 4 Jahren

Kommentare: More time to focus on other areas of my job.

Vorteile:

The ease of use. It has made tracking and routing our vehicles so simple. Has cut the amount of time i spent creating delivery routes in half. The product also offers so many options t ease other areas, like billing and even offers connections to other apps for time sheets and fleet maintenance.

Omar H.
Dispatcher in USA
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Very efficient product that is our primary use in our daily operations.

5 vor 4 Jahren

Vorteile:

I really like that this software has all that we need to run our company all in one program. Whether it be trip importing, scheduling, driver tracking, billing, and an ongoing list of features. From day's start to day's end, this software has made advanced our operations and without it, we would definitely have a difficult time running our company.

Fabian C.
Portland Dispatch in USA
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Amazing software and great customer service. The software is easy to understand and is very reliable

5 vor 4 Jahren

Vorteile:

This software is a game changer. Makes my job a whole lot easier and is very simple to use. Comes with great customer service that can't be beat!

Nachteile:

Not much to dislike about this software?! One minor issue that has come up has to do with the mobile app. On the mobile app the drivers are not able to see a client appointment time.

Steven H.
Driver in USA
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Easy to use.

5 vor 3 Jahren

Vorteile:

It is easy to use, and is a great alternative to pen and paper. Makes work go by much quicker, and the tracking for mileage is great.

Nachteile:

This is hard to say mainly because I have never really had any issue with the product, I know it can be a little difficult for some people to grasp but that is more a learner/teacher error than any actual problems with the software.

Hisham H.
Co-Owner & Manager in USA
Transport/Güterfrachtverkehr/Schienenverkehr, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Best, Professional Software

5 vor 5 Jahren

Kommentare: The software M-DATS made by IDAT Solutions has been a wonderful solution for our company.
M-DATS is a low cost, professional, and very useful software for dispatching. This software goes beyond the limits of just regular dispatching. It includes many useful features like driver reports, billing features and much more! The low cost for this software is so worth it. If you have an NEMT company, I really recommend M-DATS. It really is a solution!

Vorteile:

-Easy Dispatching -Driver Reports -Mobile Application -Live tracking/messaging for drivers -Broker Plugins

Antwort von IDAT Solutions

vor 4 Jahren

Hisham, Thank you so much for the feedback. We look forward to continuing to help you provide excellent services in Florida.We hope you've been enjoying all the new features and improvements we've been making over the last 6 months (since your review). Regards,