Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Deutschland Lokales Produkt

Customer Alliance Erfahrungen

4,3 (16) Eine Bewertung schreiben Deutschland Lokales Produkt

Über Customer Alliance

Customer Alliance hilft, mehr Bewertungen zu generieren, die Reputation zu steigern und die Kundenkommunikation zu automatisieren.

Erfahre mehr über Customer Alliance

Vorteile:

Easy to use and the support is flexible. The cooperation with Tripadvisor, Holiday Check and Google is great.

Nachteile:

I dont like that it cannot collect reviews for separate villas under un umbrella name, so I have to choose just one's villa reviews.

Bewertungen zu Customer Alliance

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,5
Kundenservice
4,3
Funktionen
4,1
Preis-Leistungs-Verhältnis
3,8

Weiterempfehlungsquote

7,4/10

Customer Alliance hat eine Gesamtbewertung von 4,3 von 5 Sternen basierend auf 16 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (16)

Sortieren nach

Hast du Customer Alliance bereits verwendet?

Teile deine Erfahrungen mit anderen Softwareinteressenten.

Nutzerbewertungen filtern (16)

Gestione
Marketing Director in USA
Maritime Wirtschaft, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Determined Avenue that creates Sustainable Customer Help

5,0 vor 2 Monaten

Vorteile:

Customer Alliance brings a direct way of instant customer handling, where all the concerns are rationally addressed.

Nachteile:

Customer Alliance has nothing complicated, and it makes customers needs the priority.

Alaa
Hotel Manager in Ägypten
Gastgewerbe, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

now we working with since almost 2 years . good and helpful

4,0 vor 7 Jahren

Kommentare: trusted feedback from our guest , and using the app on our hotel website to show our guest our quality performances up to date

Vorteile:

good reports , easy to use , also with our guest whom subbasement comment there comment that the App it easy to use and it is clear

Nachteile:

it is only working on PC will be better is you create an app working on the smart phones for us as hoteliers to follow our guest reviews at any time no need to wait until i back to my office to see

Antwort von CA Customer Alliance

vor 7 Jahren

Dear Mr Hamid, thank you so much for your review. We are very happy to have you on board since two years and that you are happy with the usability and the reports function. I immediately transferred your request regarding an app, which our clients can use to access our tool from mobile devices, to our product development team. We always are working on improving our software and services. The more customers are suggesting the same idea, the more likely an implementation will be. In the meanwhile we are offering a mobile version of our backend if you go over the web browser from your smartphone. Once again the whole team of Customer Alliance is thanking you for your lovely review and we are looking forward to continuing the good work with you.

Zsuzsanna
Quality Manager in Ungarn
Gastgewerbe, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Overall it is a good software but needs some improvement.

4,0 vor 7 Jahren

Kommentare: With Customer Alliance, we can easily follow what happens in our hotels. We can so the necessary steps for investments and create a strategy for review distribution.

Vorteile:

Easy to use and the support is flexible. The cooperation with Tripadvisor, Holiday Check and Google is great.

Nachteile:

The review post on Facebook appears with a strange picture we would like to personalize it. Some kinds of statistics are missing.

Antwort von CA Customer Alliance

vor 7 Jahren

Dear Zsuzsanna, we would like to thank you for your honest words. Your review helps us to improve our services. We already forwarded your feature request regarding the statistics and Facebook to our IT department and have sent you some alternatives for the meantime. We hope that this satisfied you. We appreciate your kind words and are happy that you like our support and the easy usability, as well as the distribution and the analysis which always keeps you up to date. Kind regards from the whole team of Customer Alliance

Othuke
Digital Marketer in USA
Sicherheit & Untersuchungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Impressive Business Reputation Control

5,0 vor 2 Monaten

Vorteile:

Customer Alliance has one of the simplest communication means, where SMS are well utilized.

Nachteile:

Customer Alliance has a diverse option that makes every communication suitable and engaging.

Tom
Director/owner in Marokko
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

We seemed to get more reviews than before

5,0 vor 7 Jahren

Kommentare: More reviews and especially more on Trip Advisor.

Vorteile:

The fact that it generates more reviews. It encourages clients, or at least reminds them, to write a review on a site of their choice.

Nachteile:

It is a bit expensive for us but in all honesty the positive aspects of Customer Alliance outweigh the negative aspects (of which there is only one: cost)

Antwort von CA Customer Alliance

vor 7 Jahren

Dear Mr Bruce-Mitford, thank you for your kind review. We are very excited, that you are satisfied with Customer Alliance and that you were able to increase you quantity of reviews with our software. We would also like to thank you for your trust and the successful and pleasant cooperation. If you need any assistance, please don't hesitate to contact us. We wish you all the best for your future and great reviews. Customer Alliance

jorge
GM in Mexiko
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

It is a great plataform to manage guest reviews

5,0 vor 7 Jahren

Kommentare: I can administrate properly our guest reviews and follow up with my team

Vorteile:

It is very easy to use, I receive email and just go in and reply to my guests, it is also easy to enter different channels, such as Google, trip Advisor, etc

Nachteile:

It is confussing for the guest when doing a review, it is not clear if 1 is great or not and same with 5. I have received reviews where guest is very happy on his comments but on the scale it only gives us ones.

Antwort von CA Customer Alliance

vor 7 Jahren

Dear Jorge, Thank you for your very positive review. We are very happy to see that you make good use of our tools and see the very positive results. Of course we will take your suggestions and observations into consideration and work on improving the ratings scale. It is our pleasure to work together with the Hotsson Hotels and are always happy to help you with any problem or doubt you encounter. Kind regards from Customer Alliance

Aladino
Marketing Manager in Mexiko
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Boosted our performance!

5,0 vor 7 Jahren

Kommentare: It helps us to get better position on Tripadvisor and once we did we got more reservations thru them so we made more revenue

Vorteile:

It have been very helpful to increase our Tripadvisor position, and to keep the company focused on the costumer.

Nachteile:

That i i can´t answer to a review on CA and it automatically get posted on the site the review came from.

Antwort von CA Customer Alliance

vor 7 Jahren

Dear Aladino, Thank you for your great review and really helpful reference. It is our pleasure to see such a good performance of our tools in your hotel and nothing motivates us more than the success of our clients. We are improving our tools constantly and will be happy to share the developments regarding your mentioned topics with you. Kind regards from Customer Alliance

adelina
Sales Director in Spanien
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Support

4,0 vor 3 Jahren

Kommentare: I have been able to solve many problems of my clients due to the good use of the system

Vorteile:

Very easy to use I would like to integrate with our Power BI to be able to have more data from my clients and also with our CRM so that all comments are recorded in the CRM in each guest

Nachteile:

Every day [SENSITIVE CONTENT] shows me something new to implement in our daily use

Pablo Alejandro
CRO in Bolivien
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Perfect to automatize Hotel communication with guests

5,0 vor 3 Jahren

Kommentare: If you are looking to improve the pre/after-stay communication with your guests, CA is very good solution. Simple set up, templates ready to use, integration with external platforms to increase reputation (TripAdvisor/Google, etc).

Vorteile:

It is easy to set up, they help you with the integration with your own CMS. Customer support is excellent. You can automatize your reviews, ease the check-in and check-out process for guests, send emails during the stay to check if everything is running smoothly.

Nachteile:

You still need to buy a CRM to manage your sales communication, it helps with the pre and after-stay communication.

Nina
Hotel Manager in Slowenien
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great software, some upgrade would be even greater.

5,0 vor 7 Jahren

Kommentare: Prices and reviews good owerview.

Vorteile:

Easy to use. It would be great if some upgrades regarding price would be added. Revenue management; Would be good that we do not have to buy 4th system (PMS, Channel manager, Customer Allinace + revenue management system) could be all in Customer alliance

Nachteile:

Some upgrades; f.e. that would recommend you the price according to competiton. Maybe more automatic function. It is nothing I like least.

Francesca
Titolare in Italien
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Gestire la reputazione in modo facile

5,0 letztes Jahr

Vorteile:

Utilizzo Customer Alliance da poco più di un anno e ne sono soddisfatta.

Nachteile:

Non ho avuto problemi fino ad ora. Forse un po' costoso, ma si ripaga.

Francesca
Titolare d'azienda in Italien
Freizeit, Reisen & Tourismus, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Ottimo prodotto, pessima assistenza

1,0 vor 2 Jahren

Kommentare: Pessima, perchè a distanza di 4 mesi devo cambiare il portale dopo tanto lavoro di inserimento dei dati perchè non si interfaccia con un programma di gestione. Collegamento garantito solo al momento della firma del contratto... ma non nella realtà.

Vorteile:

La facilità dell'utilizzo del portale, nonostante sia necessario molto lavoro. Il cliente gradisce le interfacce.

Nachteile:

Assistenza inesistente, garantita l'interfaccia con il gestionale presente in hotel a distanza di 4 mesi ancora non sono riusciti a procedere al collegamento non stante le infinite chiamate, Non si riesce mai ad avere un contatto diretto con i programmatori. le informazioni fornite dal call center inadeguate.

Sylvie
Gerante établissement hôtelier in Griechenland
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Entreprise malhonnête

1,0 vor 2 Jahren

Kommentare: J ai demandé la suspension de ce service pendant la crise sanitaire, notre établissement étant fermé.
Notre demande a ete refusée; 100% de facturation pour un service inapplicable.
Une honte .

Vorteile:

Impossible de l apprécier. Service inutilisable pendant la période de crise sanitaire

Nachteile:

Nullité et malhonnête du service commercial

Fabrizio
Manager in Réunion
Essen & Trinken, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

good team, easy and effective

5,0 vor 7 Jahren

Kommentare: Everything is perfect. The request for advice is easy to use. Everything is well to targeted

Vorteile:

A nice software to use. It did not exist before. The questions are precise for the opinions of the customers

Antwort von CA Customer Alliance

vor 7 Jahren

Dear Mr Franco, we really appreciate your wonderful words. The whole team of Customer Alliance is thrilled about your fantastic review. Please don't hesitate to contact us, if you need anything in the future. We wish you a lot of friendly reviews from your guests and continued with our tool. Customer Alliance

Gilda
owner in Mexiko
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Very nice customer support in Mexico

5,0 vor 7 Jahren

Vorteile:

I can see all the reviews from other pages like trip advisor and booking.com or others in one window

Nachteile:

That i have to write all the adresses and names of my guests , but that is necessary in order to make it work.

Antwort von CA Customer Alliance

vor 7 Jahren

Dear Mrs. Fucker, Thank you very much for your positive evaluation. It is motivating to see such good reviews and we are happy to hear that our support is perceived so positively. We are continuously improving our tools and will gladly get back to you regarding, how to minimize the workload for you while maximizing the productivity of our tools for you. Kind regards from the team at Customer Alliance

Marcos
Owner Manager in Griechenland
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Good feeling easy to use and easy to Easy to use and easy to educate others to use.

5,0 vor 7 Jahren

Vorteile:

Easy to use. Easy to educate others to use

Nachteile:

I dont like that it cannot collect reviews for separate villas under un umbrella name, so I have to choose just one's villa reviews.