Fresha Erfahrungen

Easy to use

Kommentare: The staff are all really helpful, the system is reliable and it’s really easy to use.

Vorteile:

ease of use, online booking features and accessibility.

Nachteile:

Most of the time the response on email for urgent issues is quick but it is annoying not having a support line to ring.

System is Intuitive

Kommentare: I am UTTERLY pleased. After a NIGHTMARE of crappy customer service, buggy system, and overall a NEVER AGAIN experience without last system (vagaro) Fresha was just that a breath of FRESH-Air.

Vorteile:

The system is very intuitive. It is easy to learn and use. It is easy to set up the catalog - for everything and I love how you can quickly move things to be in a different order than just in the order they were made. You can send forms manually there is a GREAT product and inventory tracking system. their customer Service is TOP NOTCH, I especially recommending spending the money to get an account manager- totally worth their weight in gold and is VERY reasonably priced.

Nachteile:

Is it perfect? Nope they have some things to address. Even with the issues that need to be addressed, this is, by far, the best system I have used. I have used Massagebook, Square, Vagaro, Wix, and Meevo. I am highly impressed and LOVE my account manager (can’t remember the title you all give them).

In Betracht gezogene Alternativen: Boulevard, Square Point of Sale und Meevo

Warum Fresha gewählt wurde: Gaslighting customer service reps, antagonistic to non Christians, buggy systems, terrible GUI, charge you to death for EVERY single thing- the list is exhaustive.

Zuvor genutzte Software: Vagaro

Gründe für den Wechsel zu Fresha: Price, percentage for credit card processing (1% lower!!), the way the product worked

Looks good on the surface- but cumbersome- NO CUSTOMER SERVICE other than email which is only occasssionally answered

Kommentare: I do not understand all the glowing reviews. This is a Buggy program with little customer service.
Definitely a hassle. Won't let you do some basic things a med spa needs.

Vorteile:

Price point Visual is ok Theoretically some features that are nice (but often awkward to use)

Nachteile:

Customer service is HORRIBLE. NO PHONE to call anyone. They don't always respond to emails and when they do it's never the same person so ongoing issues are difficult to resolve. The demand screenshots even when you adequately described the issue and it is easy to u understand- this is frustrating when it's intermittent (like it doesn't want to integrate the credit card payment) They deploy new features, but it is difficult to utilize them sometimes as the instructions are vague.

Beware of Fresha’s Hidden Fees and Unethical Practices

Kommentare: Great when i wasn't aware of the hidden fees. Id say terrible overall.

Vorteile:

Ease of use, set up for "FREE", client interface, The app

Nachteile:

Beware of Fresha’s Hidden Fees and Unethical Practices If you’re considering Fresha for your salon, be prepared for steep costs. For a busy salon, monthly fees can easily exceed £350—and that’s just the start. One of the most frustrating aspects is their hidden 20% “new client fee.” This charge isn’t transparently shown anywhere, and you’ll need to manually check each client to see if they’ve been hit with it. Fresha makes accessing reports that might reveal these fees an additional expense, charging a premium of £60-90 depending on staff size. Want chat support? That’s an extra £17 per month. Access to reports, client texts, emails, marketing, and payroll? You’ll be charged for every single feature. Everything in the system comes with a cost, and it quickly adds up. Even worse, some of their “new client” fees are enforced through dubious tracking methods, which may not even be legal. Fresha seems more interested in squeezing as much money as possible from its customers than providing transparent and fair service. I’m in the process of leaving Fresha because I can’t justify paying upwards of £10K per year for a booking system that doesn’t respect its users. If you’re looking for a booking software, do yourself a favor and find one with fixed costs that treats its customers fairly and transparently.

Thank you for a great product.

Kommentare: I have been with Fresha since its inception when they were called shedule and I have enjoyed using this program ever since. [sensitive content hidden] is usually great at answering questions quite quickly and I’m grateful for that.
Thank you.

Vorteile:

The ease of use, the comprehensive tools available

Nachteile:

I’m honestly having trouble answering this question because I don’t think there’s anything I don’t like.

Great Place to Start

Vorteile:

It was easy backend to use and update. It also has a free option

Nachteile:

There was a constant issue with clients booking online and it caused confusion for my guests

In Betracht gezogene Alternativen: Vagaro

Warum Fresha gewählt wurde: Clover was sold to me from my bank and not salon friendly and had hidden expenses monthly

Zuvor genutzte Software: Clover

Gründe für den Wechsel zu Fresha: It was free to use and seemed also very easy. In the begin

Poor customer care

Kommentare: Horrible can never reach anyone $200 balance that 90% should not be charged for

Vorteile:

Nothing. Dishonest company. Can never talk to a real person to get things resolved. They charges things by fraud

Nachteile:

Dishonesty. Charge for things they should not. They book fake appointments to collect 20%. They charge for existing clients. Too many glitches and always an excuse like the owner is using links incorrectly. So they have a link that no mater who schedules from it, we are charged 20% I’ve emailed 5 times in a week and have asked for someone to call and have yet to get a response

The best software for business owners

Kommentare: Love it.

Vorteile:

The fact that its so easy to use and modify menu for specials. Its simple and easy to the eye. The customer service is excellent they are super responsive with me since I started with them when they were shedul. Love this app.

Nachteile:

I haven't quite figures out how to transfer all my great reviews into google reviews. Google is a big thing for consumers so its important to have a link where this transfers or they automatically load into google is huge.

Making your everyday the best with Fresha.

Kommentare: This is the most affordable and secure software for getting clients or marketing my medical work on my farm.It is easy to use and understand.

Vorteile:

Have been using it to get unlimited bookings for my farm medical services.Fresha has really boosted my sales and have used it to attract more customers through online bookings.It zero monthly fees making it affordable for everyone.Have been updating my clients via automated texts.

Nachteile:

No Cons about this amazing software.Has really helped me in strategizing my company.

Recommend for new business owners

Vorteile:

Clients find it easy to use the online booking

Nachteile:

Setting up was harder than other online booking systems, hard to sync with google calendar, not mobile friendly, the fees are high

In Betracht gezogene Alternativen: Timely

Warum Fresha gewählt wurde: Online booking had option to take deposits

Zuvor genutzte Software: Goldie

Gründe für den Wechsel zu Fresha: Just mostly testing it out for 6 month, found it harder to use than Goldie

Review

Vorteile:

Honestly the customer servicethey reply quickly with screen captures so I actually know what I am doing

Nachteile:

Things changed and I wasn't sure where to find the features where they used to be

In Betracht gezogene Alternativen: Acuity Scheduling

Gründe für den Wechsel zu Fresha: it was back in 2016 im not sure to be honest but as the needs of my business grew fresha was able to accommodate , its nice the debit system ties right into my booking

Great booking system for a great price

Vorteile:

I compared a few different booking systems before settling on Fresha. I chose them because they are one of the more cost-effective alternatives on the market and provide a very seamless customer experience. The app really looks beautiful, so I knew it would be a nice experience for customers. The Fresha team also seem to be working on the app software in the background all the time, and I appreciate that they're always looking for ways to better the experience for businesses and customers.

Nachteile:

All businesses using the Fresha software are visible via the app. While this is great for other businesses to get more visibility, it's one extra step for customers to look up your business in order to book through the app. I'd also prefer if the cancellation policy could be more tailored rather than one, flat policy. 50% within 24 hours, 100% within 4 hours for example.

I am currently using it and am satisfied with it.

Kommentare: Because it was a small company, we only used Excel. After learning about this software, I was able to achieve overall integrated management.

Vorteile:

It is convenient because you can also manage it with your smart phone. We were able to attract more customers and new customers through the online reservation system. Inventory management is easy. It is also convenient to automatically send SMS notifications to customers.

Nachteile:

There aren't many inconveniences yet, but I wish the cost of sending a text message would be a little cheaper.

One of the best systems to grow your business!

Kommentare: Our experience with Fresha has been great and has helped us grow our business, thanks to [sensitive content hidden]
who is always there to answer any questions we have!

Vorteile:

Integration with out previous processing system was very easy with the help of our Fresha agent, campaigns are a great feature as well as the updates Fresha is frequently coming up with.

Nachteile:

Don’t like that they don’t provide a physical gift card to give to the client that wants to gift a family or friend.

Great Concept & App, Needs more Users

Kommentare: Overall I found the app to be useful while living in an urban area as there can be so many places to choose from for different treatments, however, very few places in rural areas have signed up for the app

Vorteile:

App is easy to use and has a good search function to help find what you're looking for

Nachteile:

Lack of salons that are on the app, some other apps have more choice for places to book

Scammers and dishonest

Kommentare: Do not trust this company with your credit card!Fresha was free until it wasn't. I started with Fresha when it was free. after building up over 3000 clients on their software, they started makin shady charges to my card. for example, I started asking to store credit card info for NEW clients. but they started charging my existing clients. They claimed it was a glitch in their system. So, I reversed that feature. then, when I restarted capturing CC's, they started charging 20cents per credit card capture. Then They started charging a percentage of charges at check out IF the booking was made through "their marketplace". But a client booked by clicking on my google ad (which already costs a lot), but now they are charging my credit card a ridiculous 20% for that client, claiming it was booked through their market place! Do Not trust Fresha. very shady and dishonest practices.Do Not Trust Fresha. They will use shady tactics to charge your card, and You have absolutely no way to defend yourself.

Vorteile:

easy to use, and relatively easy to set up.

Nachteile:

1. dishonest about why they charge your credit card2. constantly thinking of new ways to charge you3. Credit cards captured for no shows, frequently say "insufficient funds" and no customer service help, and in some cases say "code sent to client" to allow us to charge for the no show! Just laughable.4. Nickle and diming for everything for their "Free" app, and shady charges

Used to be good

Kommentare: Im a fan and a loyal, but looking for alternative.

Vorteile:

Fresha got 5 stars before it gets to good. They promised to be FREE FOR LIFE for all members in the begining. They have sms and email reminders free in the begining. Businesses are happy with it and gave them 5 stars in the early stage. Ive been using it for 7 years, we put so much effort and feedback to help them grow.

Nachteile:

As they get better, they start charging businesses too much and greedy.1-Text messages are not unlimited anymore as promised, they start limiting down each month less and less. So we buy more reminder TEXT each month. That's fair. BUT2-Clients found us from FRESHA market= WE being charged 20% of the services they booked. Clients never howed up or cancel, we los the money. Economy is bad already, this is the last draw.We salons earn by % of services and carry a lot of fees, but this is ridiculous

Appointments, scheduling and notes | An all-in-one no-brainer app

Vorteile:

First of all: FREE! Second: Complete! Third: take notes, upload pictures which is great for before/after pictures or medical exams, prescriptions, etc. Fourth: Patient notifications by e-mail and SMS... is that enough?

Nachteile:

I'd love to be able to edit the SMS reminder. I love the fact it has Portuguese as a language, since I'm based in Portugal. HOWEVER, the fact that it uses Portuguese from Brazil (as if that's even legit) is annoying. Words like "gerenciamento" and "oi" on a reminder for a health appointment in Portugal shouldn't exist if you want to look professional :(

Fresha solves a lot of Small business online scheduling issues!!

Kommentare: Good so far, I have had a hiccup but that was essentially my own fault. I moved from another online sheduling system and I just assumed it was a similar set up. Fresha is much easier, but where I have changed system I am having to adapt and learn this new layout.

Vorteile:

Fresha is much easier and cheaper than other similar products on the market. I used another product before and to be honest I am very impressed with Fresha. I moved from a more expensive product that had a lot to say for itself but didn't deliver nearly as much as Fresha has in the short space of time that I've had it. The online scheduling is briliant,and is set up very simply for me to use on my own.

Nachteile:

I have had only one issue and that is that I had a few clients book in at slots that should not have been available for them to book in. I Wish that the online booking was tentative until accepted by either myslef of the client to avoid this. Basically, I had to explain that the slots weren't available and connect my calendar. The issue was sorted by me, but I feel there should be a system in place to avoid this. I want clients to be able to book in, but sometimes I'm corresponding with people on other platforms and haven't updated my calendar on fresha. This means that online clients could still book in wihtout me accepting the time slot or reviewing the selected time.

Easy to make reservations from the website

Vorteile:

It’s easy to see what’s available and what services the stores/companies provide, and easy to make an appointment with the app.

Nachteile:

It’s not that obvious to find the exact service I’m looking for, if we can contact the stores (like leaving messages) directly from the website, it would be great

First Class App

Kommentare: Easy to find the venue you require and find a time/treatment you require.

Vorteile:

Very easy to make and change bookings.

Nachteile:

Nothing - everything is very easy to use.

Fresha Changed the Capabilities of our Day Spa

Kommentare: It has been revolutionary for our business and allowed us to offer our clients exactly what they need and want.

Vorteile:

Fresha has the ability to do everything you need.- Memberships- Vouchers- Bookings- Offline Bookings- Data/Analytics & Reports- POS- Payment Terminal & Wallet

Nachteile:

- The inability to connect Mailchimp via API

In Betracht gezogene Alternativen: Treatwell

Gründe für den Wechsel zu Fresha: Better costMore Options

Hiding fees £72

Nachteile:

I work with Fresha about, five years and someone take online appointments. And she didn’t even come “no show “ and they charge me £72 for thisLast couple days I’m trying to contact them no contact number they don’t answer they don’t explain to me. This is not fair I will take this to all media group. I will try my hardest to tell everyone. Kind regards mutlu taskin

I love Fresha.

Kommentare: My overall experience is going great and I love Fresha.

Vorteile:

I absolutely love everything about Fresha.

Nachteile:

I do not have like least about Fresh at all.

Love this system

Kommentare: Perfection, superb, 10 out of 10, will recommend

Vorteile:

The customer service is so fast acting, responding quickly

Nachteile:

So gar there is not much i dont like about fresha