Fresha Erfahrungen

The best

Vorteile:

I am a professional in hairdresser and I highly recommend this booking system. easy to custom or to use. It does what you looking for. Vincent hair passion.

Nachteile:

Should be able to have more pictures, it is limited to 4 on the venue. And please if you could add some pictures for each services would be fantastic!

Highly highly recommend fresha! Just try it out, you'll thank me later!

Kommentare: Love love love fresha! I'm not paying an arm and a leg and the people that work at fresha genuinely care about you and want to make your business grow. These are Canadian locals that want to help Canadian businesses. I recommend fresha to everyone who needs a booking software... They are just that great I want to support them like they support small businesses!

Vorteile:

I'm somebody who has difficulty just using Google sometimes. Fresha is so easy to set up and use, everything is straightforward and uncomplicated. They're booking software is free to use and when you get their POS machine, and you will want to, you don't pay a monthly fee, just a tiny percent (like 2.6% or something close to it) on purchases made only with the POS machine.

Nachteile:

There's nothing that I dislike but one suggestion I would make would be with the cancellation policy, I wish there was a way that you could make it so that you could pick and cost different parts of each tier of the cancellation policy.. something light like if they rebook or cancel 24 hours before their appointment there is no penalty but a no-show gets charged 50% of what their bill was going to be.

In Betracht gezogene Alternativen: Booker und Jane

Gründe für den Wechsel zu Fresha: I was just starting up my spa, didn't have a lot of money to spend on Spa booking software after everything I had paid out for all of my products and furniture, when I discovered how cheap it would be to have their POS machine, I had to contact them because their pricing seems too good to be true. They were just a company that were wanting to help smaller businesses and after trying them for over 6 months I couldn't possibly imagine some other Spa software, better than fresha just doesn't exist.

Booking made easy, concerns with customer service

Kommentare: Makes booking online easy however I wish there was better customer service

Vorteile:

The platform is easy to use and has lots of features that improve online booking

Nachteile:

The customer service isn’t the best in responding promptly

Not Recommended if you want to receive your funds

Kommentare: Honestly, I could deal with the cons and find suitable alternatives because it was so easy to use. Analytics were great and my staff loved the system. The turning point occurred when I enrolled in their payment processing. I submitted all required information and received a message that everything had been verified. Payouts began the next day and were deposited into my bank account without issue. A month later I received an email saying they couldn’t verify my account and were holding my funds. Almost a month later and after submitting and resubmitting at least 5 times, they still say they can’t verify the information. My bank has no idea what the issue could be. Bottom line: if you want to receive the money you worked to earn, do not enroll in their payment processing system. I’ve gone back to my previous system and am receiving my payouts with no issues whatsoever.

Vorteile:

Very easy and intuitive to implement and use on a daily basis.

Nachteile:

Unable to create and send client intake forms or customize client confirmations or rescheduling of appointments, thank you’s, marketing texts etc.

Fresha Review

Kommentare: I enjoyed the platform and the appointments that followed it.

Vorteile:

I enjoyed Fresha’s calendar and scheduling sections.

Nachteile:

I felt like the product was somewhat busy, but still very organized for being so.

BADASS company and customer service!!

Vorteile:

We all have to like customer service! They are so fast at we replying normally within a day if not hours! I have NEVER dealt with anyone rude (I go to them more than I should, I'll just say I'm total computer dumb), and they legit send me step by step instructions with little picture of icons that help me with every step of whatever I need that go around! I LOVE EVERYTHING about this software and I LOVE watching software grow with what the CUSTOMERS are wanting! THAT IS RIGHT THEY LISTEN TO US CUSTOMERS WITH VOTES!!! Just go head and get it, you won't be disappointed, and you can thank me later! SERIOUSLY go ahead.....your seconds away from so much stress taken off of you by software you can actually understand, let alone your clients will LOVE the conformation text, a day before text, and I have mine set to 2 hour before reminder! They LOVE IT TOO!

Nachteile:

Absolutely NO CONS! They are working on the software ALL the time! LEGIT, LOOOOOOVE THIS SOFTWARE AND THE BADASS COUSTOMER SERVISE! You're already missing out if you haven't already clicked to sign up!

In Betracht gezogene Alternativen: Simple Salon, Square Point of Sale, DaySmart Salon und Rosy

Warum Fresha gewählt wurde: Ugh, their rates went up crazy for 1/3 of the options that Fresha has. An their customer service was days if not weeks wait (Like I would have to read my question because I forgot what I even sent. SMH) FRESHA ALL THE WAY!!! Are you still reading this or have you clicked "SIGN UP"!?

Zuvor genutzte Software: Booker

Gründe für den Wechsel zu Fresha: Fresha actually answered all my questions (at the time) BEFORE I even got the software! Fresha puts their customers needs and questions first, you feel like apart of their team as your voice and votes actually matter! I LOVE ME SOME FRESHA, AND THE CUSTOMER SERVICE!

LIGHTYEARS AHEAD OF THE COMPETITION

Kommentare: I made the switch from Mind Body, and within days, my whole team absolutely fell in love with it. Afterwards, my clients have now done the same

Vorteile:

The interface for both clients and operators, it's smooth and never glitchy, it's EASY as can be, the price is unbeatable, and the customer service is excellent.... Like a Tesla, this is software that gets BETTER overtime. Can't wait to see where it goes!

Nachteile:

Still waiting to find one. I suppose the marketing items could be expanded, but they keep us posted about that which is very nice.

In Betracht gezogene Alternativen: Boulevard

Warum Fresha gewählt wurde: Mindbody was horrendous in nearly everyway, and on top of it, more expensive - which is laughable.

Zuvor genutzte Software: Mindbody

Gründe für den Wechsel zu Fresha: Features, innovation, cost, integration.

The best software for business owners

Kommentare: Love it.

Vorteile:

The fact that its so easy to use and modify menu for specials. Its simple and easy to the eye. The customer service is excellent they are super responsive with me since I started with them when they were shedul. Love this app.

Nachteile:

I haven't quite figures out how to transfer all my great reviews into google reviews. Google is a big thing for consumers so its important to have a link where this transfers or they automatically load into google is huge.

Going Live with On Line Booking

Vorteile:

The Customer Service. Hands down the most outstanding customer service . Fresha is there to answer questions, provide training, assistance and follow through with genuine care and dedication to make your scheduling, on line booking and marketing successful. We are very pleased with the outstanding investment Fresha has brought our Company. The software is very user friendly. Our guests have loved the on line booking upgrade which has increased our sales and made it more convenient our guests to have options and information about the service and treatments that we provide.

Nachteile:

We wish we would have launched Fresha Plus sooner.

Best App for appoitments

Kommentare: Good customer service and great features

Vorteile:

It's simple and efficient. Has all the features we needed Getting appointments /cancel / no show / selling products / more than one stylist with no extra costs

Nachteile:

Sometimes has a slightly delay - 2-3seconds

In Betracht gezogene Alternativen: Booksy Biz

Gründe für den Wechsel zu Fresha: Free and has all the features we need for our barbershop

A nightmare transition

Kommentare: It was a terrible transition and we received little customer support. Our clients have rejected the software, people really hated the experience during the transition. I think maybe if you're starting fresh, it would be a good solution - but for an established business? Skip it. I'm going back to mangomint.

Vorteile:

I was drawn in by the supposed "free" price and the integrations with Google and Facebook booking. I liked that my clients were able to buy packages online as well.

Nachteile:

We are getting complaints from many clients about the amount of notifications they are receiving. One of our clients told us she received 4 reminders yesterday all within half an hour, and 2 today. Clients are also complaining that they are receiving excessive reminders about completing their intake forms through Fresha. Our clients also dislike the 4-digit verification necessary to charge a card on file. It's extremely inconvenient for both us and our clients that clients can no longer tip from gift cards. Just a bit of feedback for you from our transition: it has been rough. It's been rough on us, it's been rough on my staff, and it's been rough on our clients. The monthly memberships in particular have been extremely frustrating to convert for everyone involved. We have even lost a few long-standing members because of the frustration caused by the transition. I would suggest creating a better process to allow future businesses to transfer these memberships more easily. A feature that would help immensely would be being able to set the renewal date to a date in the future. It would also help a lot if we could manually input credit card details. I understand that the current configuration is more secure, however, it's been a very frustrating process requiring a lot of labor hours, back-and-forth with our clientele, and sustained dedication from my amazing front desk manager, [SENSITIVE CONTENT].

In Betracht gezogene Alternativen: Meevo, und Squire

Warum Fresha gewählt wurde: Fresha offered a few more features than mangomint that I was looking for - such as sales of memberships and packages online, integrations with Facebook and Google for booking, and an integrated marketing suite.

Gründe für den Wechsel zu Fresha: I liked their pricing and the initial demo call was great. Customer service evaporated after that, though.

Great Place to Start

Vorteile:

It was easy backend to use and update. It also has a free option

Nachteile:

There was a constant issue with clients booking online and it caused confusion for my guests

In Betracht gezogene Alternativen: Vagaro

Warum Fresha gewählt wurde: Clover was sold to me from my bank and not salon friendly and had hidden expenses monthly

Zuvor genutzte Software: Clover

Gründe für den Wechsel zu Fresha: It was free to use and seemed also very easy. In the begin

Discriminatory pricing

Kommentare: Frustrating.

Vorteile:

It promise easy enrollment and easy to use for clients.

Nachteile:

I was really disappointed at the pricing of this software. You would expect to pay the same as any one using the software but I was been charged way too much just for a booking system. Fresha charges a percentage of the price of the appointment even if you don't want or need to used their card processing. So if another similar business to mine is charging lower prices they would pay less for the same usage. I try to talk to them but all they wanted was to push me to use their card processing "to see the benefit". This kind of pricing should be illegal. A business prices should not have anything to do with the pricing of the booking services. Fresha need to select a price for their services and not charge based on the business' prices.

Poor customer care

Kommentare: Horrible can never reach anyone $200 balance that 90% should not be charged for

Vorteile:

Nothing. Dishonest company. Can never talk to a real person to get things resolved. They charges things by fraud

Nachteile:

Dishonesty. Charge for things they should not. They book fake appointments to collect 20%. They charge for existing clients. Too many glitches and always an excuse like the owner is using links incorrectly. So they have a link that no mater who schedules from it, we are charged 20% I’ve emailed 5 times in a week and have asked for someone to call and have yet to get a response

All Around Great Company/Brand

Kommentare: Not only do they have great software, but they have an amazing culture. I saw an advertisement for them, commented on my experience with their product, and congratulated them on their exposure and success. They sent me a PERSONAL message. Emoji’s and everything! In response to that comment. They are getting everything right.

Vorteile:

This software is very user friendly: Simply organized- Uses basic interfacing structure that makes everything easy to find, allowing us to perform tasks efficiently and easily, and it very easy to train staff. Easy on the eyes- I am a people person, not a technology person. I don’t like the big flashy nonsense, crazy fonts and colors and the disappearing and reappearing functions on some of these “modern” software systems. Those things are great for advertising, not great for integrating business software. Everything is plainly labeled, all your options are programmed in an easy to search dropdown menu, and it doesn’t over stimulated your brain. Good things are built on perfecting the basics, and these guys have just about done it. Takes the load off by enhancing customer service- In the past I have had to take on the time consuming task of sending reminders to each client/customer scheduled personally. As a professional who strives for customer service perfection, knowing that rep sends auto-confirmation and 24 hour reminders relieves a lot of stress. All I have to do is input the correct basic information, then Shedul takes it from there.

Nachteile:

Honestly I have not found something negative about using this software. I am not the one who customizes our particular account, I am a user only. However, from a user perspective at least, this software hits all the check marks.

Excellent booking system, helpful knowledgable staff, a must for any beauty business

Kommentare: Just wanted to give my feedback to anyone who may be on the fence about upgrading to the paid version of Fresha. I had a call 2 weeks ago about the changes and arranged a face to face call with [SENSITIVE CONTENT HIDDEN] last Friday. I was initially scrambling to look at other systems and went into the meeting with a notepad full of reasons why I didn’t want to upgrade. Don’t get me wrong, I am so grateful to have had a free system for 4+ years but I felt if I had to pay for it I needed it to work for better for my business .
[SENSITIVE CONTENT HIDDEN] was incredible, he was so patient with me, helped me work through all my problems (mostly user error🤭) and went through Fresha plus with me. I’m currently using square and switching to Fresha plus terminal will leave me better off, I will pretty much make up the cost of the terminal in a week. The marketing section blew my mind, it’s going to entirely change the way I run my business in the click of a few buttons. The no show protection is going to also make a huge difference in the everyday running of my business.
I realised that I have a support person there for whatever I need, any issues I had or have going forward I have a contact from Fresha who is there to help make my business run smoother and more efficiently. [SENSITIVE CONTENT HIDDEN] knowledge of the system is 2nd to none and being a sole trader it’s quite nice knowing I have someone at the back end ready to help. Lean on these people, they are a wealth of knowledge.
I highly recommend the upgrade!

Vorteile:

It makes my business run more efficiently, at a higher profit and a seamless experience for my clients. Everything about this system just works, the team have done an excellent job.

Nachteile:

5 years in and haven't come across anything I don't like yet, their system is constantly evolving and they take feedback and requests from clients VERY seriously (ie. they make the changes needed)

The system does not work well

Kommentare: Overall poor. Support don't seem to acknowledge or understand issues that are raised and offer 'solutions' that either ignore information they have already been given or are just not relevant to the issue. I have been fobbed off on many occasions and nothing improves. I have £6k worth of vouchers sold through Fresha in the last 6 months so moving to a different system would be a nightmare but staying is a nightmare too.

Vorteile:

Fresha is affordable compared to many other similar systems.

Nachteile:

The voucher system is NOT fit for purpose. A client with a voucher cant put in a code and use it to checkout like you can with EVERY other voucher system. We have had to duplicate every single massage we offer (including for each time variation) and have "voucher only" booking so they put the code in as a note and we manually check the voucher off the system. We sell vouchers for specific massage types and durations. If someone has a voucher for a 1 hour Swedish massage that costs £40 and we increase the massage cost to £45 the voucher is no longer valid AT ALL. Fresha sees the service as being "deleted" rather than the client needs to pay £5 more. The calendar sync is one way while other systems have 2 way sync which would make it MUCH easier for therapists to manage their availability. They have just started charging for appointment confirmations. They look at the average number of clients you had in previous months and You are allocated 1 reminder message per client. The thing is though that to run the business properly each client might get 3 messages (or more if they reschedule) so you will almost certainly be paying for extra messages. When clients do reschedule their appointment does not show up through calendar sync. There is no option to embed the booking system on your website and the ability to change the look or feel of your booking page on Fresha

Amazing software, developers have nailed it as they have captured all the features we need expertely

Kommentare: This software is exactly what we have been searching for. It has the features we need, is powerful enough to maintain all of our client data, appointments for multiple staff, sales dashboard, generating reports, import/export data, online booking buttons for social media websites including Facebook, and much much more. I have worked with various software and client relationship managers previously however I have found this to be extremely easy to use for all staff over other programs. We have a relatively new small business and I have personally tried over 30 different similar type programs and none of them have suited my needs, and couldn't customise to our needs. I even tried Excel based systems and creating my own however it was harder for multiple staff to use and would be prone to mistakes. Due to this, we stayed with the good old appointment book for appointments and used excel to track sales etc. Coming across this software has changed all that; we are now using this and have ditched excel and filed away the appointment book. It literally does everything we need and has extra features we can also use that we weren't using before.

Vorteile:

Everything we need is here with the ease of access required for all staff members. It's great that we can see daily appointments, sales, revenue etc from the dashboard and can easily generate reports and export to excel. Adding different services and products (i.e. retail add on products) is extremely simple; you enter in the service and include price and duration etc which makes it very easy when making appointments. The checkout option also displays your products in case you forgot or haven't promoted it in the appointment so can easily add extra value to each appointment. The added feature to send SMS reminders to clients automatically is excellent and I really like how they have added options to customise this feature, such as adding times in which to send these reminders so they are not sent in the middle of the night for example. They have really done their research on what clients need and am very impressed with this software.

Nachteile:

The company has pretty much nailed it with their software though if I had to put something, I could only suggest adding the ability to further customise options, page layout, which data to display or not display etc; this would be great.

Works wonderfully for temp staffing, too!

Kommentare: Shedul has created a simple scheduling software that works well for any industry. It is a free (or low cost) solution which is awesome for small business like mine. There are plenty of features available that my business doesn't use, but that other businesses could definitely benefit from.

Vorteile:

I run a dental temporary staffing agency and we began using this program around the time it came out. It was very new and the developers were in close contact with us often asking what we liked/disliked about the program. We use it in an unintended and unconventional way but it has worked better for us than any scheduler built for staffing. The ease of adding appointments, changing, updating, and notifying clients of these changes is unsurpassed. We have tried out several other program that were designed for our industry but just have not found anything that does more for the same price - free! We haven't explored the new Fresha options to book online in depth but the booking page that it generates when you turn it on looks very professional. I would recommend it for any salon, spa or business that wants to present themselves well online with a little budget.

Nachteile:

They have been growing quickly and making a lot of changes. The only real issue I've faced is a 3-4 second lag but it has only just started happening in the last couple weeks so I'm sure it will be resolved soon. The support staff is responsive and helpful.

Avoid Fresha

Kommentare: Poor. I was over £400 down from using Fresha (16 appointments unpaid for)

Vorteile:

The Fresha Website looks nice and easy to use.

Nachteile:

Trialled Fresha for a few months. Previously used Treatwell. Wanted to set Fresha up to allow for appointments that were pre-paid. This is no possible. Instead had to set it up where customers had authorised card details. This is where Fresha fails as a booking system. Of the 28 appointments booked through Fresha we were only able to charge 12 of them. 16 appointments booked through Fresha were unable to be charged for.

In Betracht gezogene Alternativen: Treatwell

Gründe für den Wechsel zu Fresha: I would not use Fresha again

Doesn't work for most hair salons

Kommentare: Overall, when there is an actual way they can help you, you get a straight answer but when you have an issue with a feature that they don't have, you get emails back with answers not related to your initial question.
I'm guessing also that this app is made by developers who haven't consulted with salon owners and it shows.

Vorteile:

Easy to set up and use. Interface is well designed.

Nachteile:

Does not work for all hair salons! You cannot choose two service providers we hen clients book online. E.g.. One of our staff is a stylist and her clients visit other colourists in the salon for their colour. You can't book two separate people so the client is forced to make one appointment at a time which is frustrating for them. Also, they haven't set it up so you see when the next available time or day is so the client has to check day by day to find an available spot which is also annoying for them.

In Betracht gezogene Alternativen: salonMonster

Gründe für den Wechsel zu Fresha: I didn't. I prefer salonmonster.

Severely limited, bad long-term choice

Kommentare: Shedul is a deceptive piece of software because it is clean, good-looking, and easy to get started. But it is a terrible option in the long term, unless you plan to be a small business that never grows or you plan to pay someone to manually handle all of your scheduling and business-flow processes forever.

Vorteile:

Very easy to setup and use. My staff were able to pick it up right away with minimal learning curve. The online booking system for clients is simple and clean.

Nachteile:

No Google Calendar integration = dead end software. You cannot automate *anything* with this software, meaning you will be stuck manually handling everything related to booking for as long as you use this software. This means you will have some serious pain as your business grows. Worse yet, the online booking system is more a marketplace than anything else, making it very simple for your prospective clients to inadvertently end up on a competitor's booking page. Ouch!

Great for a cheap alternative

Kommentare: Great starter software for small businesses not wanting to break the bank for all the bells and whistles. They were great at listening to what consumers/users wanted and upgraded often to stay with the times and have many options available for all types of businesses needs.

Vorteile:

I loved that it was free when I signed up years ago. It didn’t have all the extra features I would have loved, but for the price, it was great to get my business started. I’m sure they have added many more features since then and have an upgraded paid version.

Nachteile:

With the free version I had signed up to at the time, you couldn’t send out custom forms and have online booking. I believe this has since changed but was part of the reason I switched to a different booking software.

In Betracht gezogene Alternativen: Jane, Mindbody, ClinicSense und Noterro

Gründe für den Wechsel zu Fresha: It was a free option with similar features.

Pharmacy vaccine appointments are never an issue

Vorteile:

WE ABSOLUTELY LOVE using fresha at our community retail pharmacy! We are independent so we dont have any fancy apps that book our appointments for us! So we started looking online to see if there was anything that we could use that would help us with appointment scheduling! Im sure everyone knows in the pharmacy world that booking appointments for covid vaccines, flu vaccines, and all other types of shots is very difficult during the fall season! this makes it so easy and we even color coordinate our shots so its clear and easy to see

Nachteile:

Fresha charges for text messages to send to people that make appointments which as a small business you may not want to opt into. We actually don't opt in as its pricey however we would love to if it becomes available for free or at least cheaper

Fresha Changed the Capabilities of our Day Spa

Kommentare: It has been revolutionary for our business and allowed us to offer our clients exactly what they need and want.

Vorteile:

Fresha has the ability to do everything you need.- Memberships- Vouchers- Bookings- Offline Bookings- Data/Analytics & Reports- POS- Payment Terminal & Wallet

Nachteile:

- The inability to connect Mailchimp via API

In Betracht gezogene Alternativen: Treatwell

Gründe für den Wechsel zu Fresha: Better costMore Options