--- description: Detaillierte Informationen über Anywhere365 zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Anywhere365 Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Call-Center Software](/directory/30007/call-center/software) > [Anywhere365](/software/142137/anywhere365-for-skype-business) # Anywhere365 Canonical: https://www.capterra.com.de/software/142137/anywhere365-for-skype-business Seite: 1 / 5\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/142137/anywhere365-for-skype-business?page=2) > Dialog-Management-Tool, mit dem Unternehmen über Kommunikationskanäle mit Kunden interagieren und vergangene Gespräche aufzeichnen können. > > Bewertung: **4.3/5** von 100 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Anywhere365? Die Lösung wurde für Unternehmen entwickelt, die Skype for Business Server verwenden, und ist eine On-Premise-Kontaktcenter-Management-Plattform, die die Belegschaft optimiert und das Kundenerlebnis personalisiert. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.3/5** | 100 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.2/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.1/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.1/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Anywhere365 ## Gewerblicher Kontext - **Startpreis**: 10.000,00 $ - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (Desktop), Android (mobil) - **Verfügbare Länder**: Niederlande ## Funktionen - Anrufaufzeichnung - Anrufprotokoll - Anruftext-Aufzeichnung - Automatisiertes Routing - Berichterstattung / Analyse - CRM - Chatbot - Computer Telephony Integration - Dashboard - IVR - Warteschlangenmanagement - Weiterleitung von Anrufen (Call Routing) ## Integrationen (3 insgesamt) - Dynamics 365 - Microsoft Teams - ServiceNow ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Telefon-Support ## Category - [Call-Center Software](https://www.capterra.com.de/directory/30007/call-center/software) ## Ähnliche Kategorien - [Call-Center Software](https://www.capterra.com.de/directory/30007/call-center/software) - [Kontaktcenter-Software](https://www.capterra.com.de/directory/32035/contact-center/software) ## Alternativen 1. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Ringover](https://www.capterra.com.de/software/169627/ringover) — 4.7/5 (858 reviews) 3. [Amazon Connect](https://www.capterra.com.de/software/1017140/amazon-connect) — 4.5/5 (92 reviews) 4. [CallHippo](https://www.capterra.com.de/software/159578/callhippo) — 4.4/5 (675 reviews) 5. [XCALLY](https://www.capterra.com.de/software/136894/xcally) — 4.8/5 (130 reviews) ## Nutzerbewertungen ### "My Experience using Anywhere 365 skype for business" — 4.0/5 > **Samuel** | *6. September 2021* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: What I like about Anywhere 365 skype for business is that it assists a specialist to move towards a client with the right substance and get what they require. It also guarantees smooth customer experience with the administrator and director > > **Nachteile**: I have written some feed back to their customer service and developer about same issue that I have experience over time which is it tends to freeze when over use..I don't know if anyone else has experience it... other than that no issue with the software > > Despite their little short comings I will choose anywhere 365 skype for business any day any time and I highly recommend people to give it a try ----- ### "Good for Audio and Screen Sharing features but Bad for storing and managing Chats." — 4.0/5 > **Verifizierter Rezensent** | *14. Juli 2021* | Finanzdienstleistungen | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: I liked the screen sharing features and ease of use in terms of the simplicity Skype had to offer. We did not have to roll out any kind of trainings within the organization and people could get used to it's UI and UX almost immediately so there were cost savings on that from Trainings perspective. Also, the Audio quality while making calls through Skype for Business is unbeaten to this day be it through MS Teams or Zoom. > > **Nachteile**: I did not like the Chats Queue Management feature of Skype for Business as it had to do with reporting and managing and there were a lot of windows that opened up by end of the working day which made things look really messy on my screen. Also, Skype is not good in being able to store data for more than last 2-3 days and sharing files also was a challenge especially larger files. > > My overall experience was Average. Now with Zoom and MS Teams I think we are better placed as a Organization in terms of efficient communication between the Teams during the pandemic. However, there were some features in Skype like Audio and Screen sharing that were much better than we get today from MS Teams. Every time we want to make a quick call within the Team we cannot rely on MS Teams anymore and we have to jump over a Zoom call while earlier we could have done everything using Skype itself. Only major drawback that most people found with Skype was it's difficulty in managing Chat Queues and File sharing. I'd give Skype for Business 6 out of 10 stars. ----- ### "Skype for business review" — 3.0/5 > **gregory** | *23. Juni 2021* | Automotive | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: The chat messenger feature works well for me. I also liked that you can see who l is on the called. > > **Nachteile**: Navigation is sometimes not easy. Lots of clicking to join meeting. ----- ### "we don't struggle to manage our phone calls and interactions with our rural farmers anymore" — 5.0/5 > **Mohammed** | *5. Juli 2021* | Non-Profit-Organisation Management | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: The easily generated and comprehensive call and service reports play a huge role in improving our internal processes. They equipped us with adequate metrics on the seemingly intangible factors that allowed us to adequately evaluate our agents' performance and make adjustments where necessary for increased better productivity. > > **Nachteile**: I would love to see Anywhere365 partner with local institutions in Ghana to have our local languages integrated into the service. I know this is quite the reach, but that would reduce our operational costs significantly by eliminating the need for translators. > > A major part of our agricultural extension service business is remedial in nature. Often requiring us to organize relevant resources and deploy them to zones in distress. Without the efficiency provided by Anywhere365, we wasted a lot of resources in inefficient field deployments that hugely increased our administrative and operational costs. With anywhere365, we are able to better collate information from calls with our farmers, structure our deployment schedules and better cluster our field response activities. ----- ### "Impressive software for better video conferencing and meetings" — 5.0/5 > **Shubham** | *14. Juli 2021* | Elektrische/elektronische Fertigung | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: I have personally love the Call logging and Queue management feature which helps other users to join the meetings on schedule. Screen sharing and recording does help students and teachers to connect with each other and can record the session > > **Nachteile**: It is expensive than other competitor software yet it is providing handful of features which I think company can think off. > > With the help of Skype Business, we are managing all our Sales call with customers;elevating our sales pitch and getting the sales and thus revenue for the company. Our training and operations team can directly talk with customers for product deployment and after that if a customer faces any issue, then they can contact our feedback team to resolve. Everything is possible with the help of Skype Business ----- Seite: 1 / 5\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/142137/anywhere365-for-skype-business?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/142137/anywhere365-for-skype-business) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | nl | | | nl-BE | | ----- ## Strukturierte Daten