Foxit eSign Erfahrungen

No Other Services Fit our Needs until eSign Genie

Vorteile:

eSign Genie allows tons of customization. We are an accounting and tax practice and send documents frequently for both our own purposes (contracts, engagement letters) and documents that need to be filled out and forwarded to the IRS and other tax authorities. These documents need real signatures, not the type-written signatures that most eSign software lets clients use. With eSign Genie, we can limit our clients to only have the option to draw their actual signature, allowing us to use this for more documents than our previous solution. Also - I cannot speak highly enough of eSign Genie's Pay-as-you-Go plan. Most eSign providers no longer (or never did) offer this type of plan, and it is perfect for my type of business that doesn't necessarily need to send hundreds of documents per month. I pay a $10 fee for 5 documents at a time, and they don't expire. When I run out, I just "top up" with 5 more documents at a clip.

Nachteile:

I really haven't seen anything negative about eSign Genie as of yet. The only small issue sometimes is the speed - I've had a few clients say that it is sometimes slow to load, but it's infrequent - so not enough of a problem for me to look elsewhere. (Trust me, I have already looked elsewhere and was utterly dissatisfied!)

Customer Support Lacking

Kommentare: Overall, our Sales Representative has neglected to provide the correct package for our organization. The rep is impossible to get ahold of, has added incorrect features to our account (even after multiple confirmations). I am constantly calling the support line (after hours, because that is the only time I can get through).

Vorteile:

It is very easy to set up forms for signature.

Nachteile:

It is difficult to add features (2FA) to the account. We ran out the day before a critical deadline, and there was no one available to assist me. Was promised call-backs, and never heard back from anyone. Foxit let our organization down.

Issue with renewal, customer service and follow up procedures

Kommentare: Customer service is hardly available, phone waits are outrageously long. Every option to being transfer on the recorder prompts back to an initial menu unless you pick specific options. As I am writing this today, I already called thrice for an issue we've been having since October and this is for a renewal already approved, with a set quotation and pricing already agreed upon. We ran out of envelopes because of this and can't work properly. I have been waiting on a chat response for over an hour as well. We receive emails regarding the tickets and we respond, but don't get a follow up back even though we give our approval on the solution to our issue. The experience was definitively better when it was under eSign Genie. I don't know why you offer a renewal if you are not going to comply when we gave a green light months ago.

Vorteile:

Hardly anything positive to say about what's to like, given the recent experience.

Nachteile:

Customer service is disorganised, lacks communication within themselves, follow ups are ambiguous even though we give approval on the solutions of our issues. Agents take forever to respond, don't give a promised callback either and the ticket is still ongoing.

Solid E-Signature Option

Vorteile:

It has a ton of features and feels similar to a Microsoft product.

Nachteile:

Can be a bit tedious to use at times, especially when adding new signatures

Authentic eSign Solution

Vorteile:

What I like most is the applicability and the many features. It supports multiparty signing, file sharing and signature authentication.

Nachteile:

When sharing a large file, it's not swift

Top Notch e-Sign Solution for Manufacturing

Kommentare: Foxit has helped us set up a well-oiled e-sign system for both internal and external use. We use it in HR, Sales, Finance, and even in some areas of production like health and safety. It was relatively easy to set up and hasn't caused me any headache since. If I had to give points for improvement it would be improving the mobile interface and cloud features, but other than that, it's a very handy tool to have around

Vorteile:

1. Foxit is very easy to use even for non-technical people. We use it across all kinds of departments and we rarely run into issues or have problems figuring things out. 2. It's got tons of ready-made agreements available. These are good for saving time but they've also given us lots of ideas as to what else we can use Foxit for.

Nachteile:

It would be good to have the native integrations expanded. We had to set up api syncs for some of our other tools despite them being pretty widely used.

Foxit eSign Easy to use

Kommentare: Overall experience with foxit esign is make your work easy and faster

Vorteile:

All for this product i like is all options cause its very useful.

Nachteile:

Nothing, all about the foxit esign is very nice

Foxit eSign - Never disappointed

Vorteile:

With Foxit eSign you are able to sign electronically and minimize document lost and also saved businesses time. Integrates well with Foxit reader and it's highly affordable.

Nachteile:

It have limited features but it worth a trial.

Their Customer Service is non-existent

Kommentare: The system worked well. Right until it stopped.

Vorteile:

Ease of setup, simplicity of use, it worked well, right until their team made an error on our account

Nachteile:

Customer service is horrible. Sales NEVER answers their calls, or is slow to respond to emails. Ordered additional "envelopes" from their sales person, they errored and turned my account to a trial account which turned off our access to the service. Daily attempts at calls, emails, chats, and our services STILL have not been restored a week later. Now they simply ignore all communications.

Better options out there

Vorteile:

Affordable and the interface is simple to navigate.

Nachteile:

The app and website is very glitchy and I can’t connect most of the time. Also, your digital signature is never truly captured because I have to manually re write it every other time I log in.

HIPAA compliant and customizable.

Kommentare: The Covid-19 pandemic forced many of us online unexpectedly. We had to quickly find ways to get the necessary documentation from clients without the privilege of being able to see them face to face. Foxit eSign helped us move online quickly and effectively and gave us the confidence that our client's privacy and security would be respected and protected. Now that we are back in the office we still send and receive documents electronically helping us reduce paper waste, and giving our clients access to documents 24/7 through the templates embedded on our website.

Vorteile:

My number one priority is my client's privacy and security, when i started with esign genie, now foxit esign, they could clearly provide HIPAA security where DocuSign could not. The ability to embed my document templates onto my website and emails is a great bonus as well!

Nachteile:

I have had clients complain about their ability to complete documents on mobile devices, but for the most part, they are able to complete documents with ease. I like that I can see the documents that have been started so that I can provide assistance when needed.

eSign is very affordable.

Kommentare: Quick, easy and affordable. If you are a small business as we are, then it's perfect and not as expensive as DocuSign.

Vorteile:

It's been very easy and intuitive to use and allows me to get documents to our clients immediately for quicker responses. Everything is easy to use and straightforward. Customer service is very responsive as well.

Nachteile:

Not much, really. A few things can be confusing at the beginning, but as soon as you know how it works, there are really no issues.

Affordable and Easy-to-Use Document Signature Solution

Kommentare: I was generally satisfied with eSign Genie and would look to use it again in the future when we are ready to conduct our next research study.

Vorteile:

We needed a solution that provided the ability to integrate with other web-based components via webhook. Also, the IDE for creating signature documents and templates was easier-to-use than those of the other tools we evaluated.

Nachteile:

We needed to audit sign-ups for a research study which required that we be able to review document signatures retroactively to confirm that an individual had not already participated. Our service level agreement did not support retention of log information for document signatures any further back than 30 days, which meant we lost the ability to audit individuals who had signed up at the beginning of the study. It would be ideal to have a dedicated storage of audit data and a more full-featured user interface with which to search.

Great for common day usage

Kommentare: It's fantastic for completing forms in any format. We just save them into pdf, and fill in the blanks and they look very professional.

Vorteile:

That it is very easy to use and you can add and edit pdf documents.

Nachteile:

Adding signatures seems to be very cumbersome. I can never seem to find the functions to insert them

Affordable, reliable, professional and HIPAA compliant

Vorteile:

It's easy to take existing documents and upload them as-is or make them form-fillable. As a therapist, I update my forms with small changes somewhat regularly, and I love that I can upload the new version right over the old one, and my fields stay mainly in the same place. I don't have to re-create every time. It's also crucial that the platform be simple for my users (clients), and that it works efficiently on any device while also being secure and HIPAA compliant.

Nachteile:

Because the email notifications about documents to review come from eSignGenie (which is an unknown name to some), the email can end up in the spam filter. This happens about 1-2% of the time for me.

Foxit e-sign fair review

Vorteile:

We switched from another product due to issuesFoxit e-sign is not a system I had heard of before but works well. We have implemented into our business for all users. The signature function works well

Nachteile:

None a this time, the system works well and carries out the functions required.

Cloud Online Document preparation and editor

Vorteile:

I can work anywhere I am. I can edit and sign contracts. With it I can edit and read pdf. Convert and document to any format. It makes my work so easy. Either am in office, on the road, in the car , at a fast food restaurant. Foxit is ready for me

Nachteile:

It does not work perfect on mobile. The capturing and editing need to be mobile friendly

Great dashboard and easy-to-use platform

Kommentare: After we needed to find an alternative to our previous e-signature program, I researched practically all of the programs out there, and this was the best bang for buck. Now, after using this for several months, I have to say that I find it hard to believe there is a better program out there for less or more money. This was easy to learn and teach others how to use. The customer support is fantastic, and they host live training sessions to ensure that you can make the most out of the everyday features as well as those more customized features such as adding your logo to documents.

Vorteile:

First, I really like how easy it is to upload documents straight from the dashboard without having to click on anything. That speaks to how simple and easy the dashboard is to navigate. Even somebody who has never used e-signature software before can figure out how to use the whole system from start to finish in sending documents for electronic signatures.

Nachteile:

I do not like that I am not able to use this in an add-on for google products as well as Microsoft. That may simply be because it is not a ubiquitous as DocuSign, but this software has all of the same great features for half of the cost. It is still super easy to upload documents from Drive or SharePoint, but add-ons just make it more seamless.

Easy to Use and Does the Job at the Right Price

Kommentare: I'm getting contracts signed 35% faster using Foxit vs. the other application we were using.

Vorteile:

Ease of use! Particularly when creating forms from already existing PDF documents.

Nachteile:

I didn't find anything I didn't like so far (after using it for a couple of years).

Great Features Come With Billing Caveats

Kommentare: The software gets the job done and there are resources to help understand how to use the various features, but customer service and billing are frustrating.

Vorteile:

The software is user friendly and allows for uploading templates for ongoing use. Uploading contracts is easy and there are many options for customizing the fields including whether or not they should be mandatory, dependent on other fields and to which signer they should be assigned. Additionally, the automatic reminders are helpful though I do wish there was a bit more flexibility there.

Nachteile:

If there are forms that have blocks for numbers (such as social security numbers on W4 forms or taxpayer ID numbers on government forms) the system automatically assigns one text field for the entire row of blocks and if spaces are used to get the numbers to appear inside the blocks on screen they will not appear that when when printed. Billing is a significant con. On the Billing screen the Plan Details shows the allowed number of "documents" per cycle and the current number of "envelopes used". On the Home page the number of "Completed Documents" is shown in the upper right corner. There is no logical or direct correlation between any of these numbers. It was explained to me that a "document" is a single pdf, and "envelope" is any shared set of documents and a "completed document" is one that has been "executed". It is very confusing and makes if very difficult to actually track how many of the allowed documents have been used. Additionally, when we had to renew six months after paying for an annual subscription because we had exceeded our allowance the counter did not reset and now we are being told that we need to renew again. It's been only 14 months since we originally got the software and this will be the third time we paid for an "annual" subscription. My complaint about the counter not resetting is under investigation via a Support Ticket and it's been six days since they said they would look into it and I haven't heard anything.

Good product, I use it every day

Kommentare: I use it as my preferred pdf reader and it does what I need for. It’s easy to use and even allows me to sign documents

Vorteile:

I like that it is easy to use and allow me to re-open the same documents that I was using when I last closed it. It can store several number of documents for this reopening. I use highlighting the most and it is also very useful to add text, notes, and comments to your documents with Foxit. A must have

Nachteile:

That some of its functionality is not quite compatible with Adobe and sometimes working on documents with other people that don’t use it can become frustrating. Also, it is sometimes not as useful for fillable documents as Adobe

Very Useful App

Kommentare: Its really good. But its my responsibility to give it more time to learn how to use it well.

Vorteile:

Opening and working with PDF. There are many functions and capabilities available.

Nachteile:

I just do not know how to really use it for all of its functions and capabilities.

Pleasantly Surprised

Kommentare: I loved eSign when it was part of the FoxIt bundle. I have not used it since we have had to pay for it.

Vorteile:

I like the ease of use. Because it is similar to other software products, it is intuitive.

Nachteile:

I liked the Foxit signing feature and dislike that I have to pay for it additionally now.

What little time I used the app

Vorteile:

Integration with my existing system was impossible with the little time allowed in free trial

Nachteile:

Extend the trial period to all users to integrate with their system and see if it's a good fit

Electronically Signing Documents for Small Business Made Easy!

Kommentare: The overall experience has been positive and I just wished that I would have heard from my rep about the ownership change.

Vorteile:

I am so grateful for this software. As a small, independent business owner, I had to move forward to the digital age and learn how to process documents electronically. ESign Genie has made it so simple and intuitive for me to do that.

Nachteile:

It would be nice to integrate Google Docs with the software and be able to pull from there. Setting up the template has been a challenge with the boxes but I am getting better with it.