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Über PostScan Mail

Eine Lösung für die Poststellenverwaltung, die Unternehmen beim Scannen, Hochladen und Versenden von Briefen, Paketen, Zeitschriften und Postkarten an Kunden unterstützt.

Erfahre mehr über PostScan Mail

Vorteile:

Finally, the customer service is really fantastic.

Nachteile:

When you forward your mail, and the system asks you to select a carrier, the user experience provides you absolutely NO indication of the costs associated with the various carriers.

Bewertungen zu PostScan Mail

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,2
Kundenservice
4,1
Funktionen
4,0
Preis-Leistungs-Verhältnis
3,9

Weiterempfehlungsquote

7,4/ 10

PostScan Mail hat eine Gesamtbewertung von 4,1 von 5 Sternen basierend auf 120 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (120)

Helmy
Helmy
CEO
Verifizierter Nutzer auf LinkedIn
Regierungsbeziehungen, 11–50 Mitarbeiter
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung
Quelle: GetApp

The online mailbox you have been waiting for!

5,0 vor 10 Jahren

Kommentare: I have been using PostScan Mail to receive my personal and business mail for more than 2 years now, I am the Founder and CEO of the service and try my hardest to have our development team make the online interface as easy to use as possible. I pay close attention to online customer reviews and it is my personal mission to improve the service and our support wherever it may need improvement! Please feel free to contact me directly at helmy@postscanmail.com and I will be sure to respond right away if you have any issues that are not being addressed immediately.

Vorteile:

Remote and online mailbox Easy to use interface Nationwide addresses Secure

Antwort von Certifix

vor 9 Jahren

Thank you for your feedback!

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Generally Love PostScan - just one big flaw

4,0 vor 6 Jahren

Kommentare: PostScan has allowed me to live abroad for the last 7 months and still be able to maintain personal and professional correspondence. I have a lot of freedom today because of PostScan, that I am eternally grateful for.

Vorteile:

* Super easy and convenient * Love being able to delete mail I know will be junk * Love that I can forward on mail I know i need to have checked * Love the high quality scans of the documents, reading them is no problem, as is even using them for followup correspondence.

Nachteile:

One time (admittedly it has only happened once) when I asked to have an important envelope scanned (from the CA state franchise board, correspondence for my business) someone else's mail was scanned instead. My mail was recovered - due to very responsive customer support - but that mail contained PPI ... and I'm hoping - rather than confirm that no one else saw it .... but can't really say for certain. I love your service - but that incident really reminded me what the risk is of having someone else scan and process my mail. If the scanners aren't careful other customers may see my PPI or I might inadvertently see theirs.

Randall
My self in Kanada
Informationstechnologie & -dienste, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Lack of Customer Service

3,0 vor 2 Jahren

Kommentare: poor

Vorteile:

Easy to use, they inform you right away a mail arrives.

Nachteile:

I have been trying to pick up my mail and literally it has become impossible, the address of the business doesn't look like any mail office, i have tried to email them for an appointment and no reply, i have tried to call them and no answer, just a text message they will get back to me with no hope, now they have my mail which i am unable to pick up. This is related to Farrell office in Calgary.

Michelle
Office Administrator
Verifizierter Nutzer auf LinkedIn
Regierungsbeziehungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: GetApp

Post Scan Mail's "Virtual Mailbox" is the BEST!

5,0 vor 9 Jahren

Kommentare: I can't say enough about how much I love PostScan Mail and the convenience of having all my mail delivered to my virtual mailbox. PostScan Mail weeds out all the junk mail and lets me see my mail usually within 24 hours of delivery from the USPS and any other carrier I get packages from. I then decide if I want it opened and the contents scanned or if I want it shredded or even just stored in my mailbox. I researched a few virtual mail forwarding companies before I chose Post Scan Mail and what I found in my research that makes Post Scan Mail stand out from the rest is not only their pricing, but they also provide excellent customer service. The few times I've called, I actually get a live person and not a recording. Once I had a minor discrepancy on my account so I called and explained this to the customer service rep who was very courteous and immediately processed my refund request. It was credited back to my card within 24 hours. Other companies nickle and dime and charge you outrageous fees for scanning and storage. Post Scan Mail is by far the best value and service available for virtual mail forwarding. I highly recommend Post Scan Mail to both individuals and to companies for all their mail receiving/forwarding as well as fully functional mail room needs.

Vorteile:

Inexpensive, excellent customer service, user friendly and they have premium P.O. boxes available in all the major cities (i.e. Los Angles, Miami, New York, Dallas, etc) nationwide throughout the US.

Nachteile:

They're closed on weekends, so no customer support is available on weekends.

David
Owner in Spanien
Verifizierter Nutzer auf LinkedIn
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Good service for a reasonable price

4,0 vor 6 Jahren

Kommentare: So far after about 20 months, I really enjoy everything.

Vorteile:

Their service is fast, reliable, and professional. Mail forwarding occurs very quickly and without delays. Scanning could be quicker, but is never too delayed, and the file quality is great.

Nachteile:

I dislike being billed for storage. The fact that I can't set a rule to automatically recycle mail after x amount of time is irritating, because it eventually results in me paying for storage of the the piece of mail. Their web-based interface is slightly dated and is a bit slow to load, and performing multiple operations with selected items can be buggy.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung
Quelle: GetApp

Sluggish, clumsy and dishonest

2,0 vor 10 Jahren

Kommentare: PostScan Mail has been painfully slow for me from the start. Slip-ups happen regularly and their customer service can not be taken seriously. My delivered mail takes at least three days to show up in my account, and it takes the company another three days, minimum, for them to finally forward my mail. For two of my items, it took PostScan Mail over a week to acknowledge the receipt of my packages!! On one occasion, a mail item from another PostScan Mail client showed up in my account. On another occasion, one of my mail pieces never showed up in my account at all. To make matters worse, their customer service did nothing but lie to me about their processing times. A customer support agent had explained to me by phone that their upper time limit for mail items to be processed was 48 hours. Yet I have never had the fortune of having my mail processed within their stated time frame. Yesterday, AGAIN, I was assured over the phone that my mail would be forwarded on that same day, which was 48 hours after I had placed the forwarding order. It is now the following day and my mail is still stuck in my outbox and has not yet been forwarded. It takes the same amount of time, or longer, for PostScan Mail to get my mail out of their frickin' building as it takes the postal service to deliver my shipments to an address on the other side of the planet!! UNACCEPTABLE! My experience with PostScan Mail has been mostly NEGATIVE. I can not emphasize enough just how frustrating their slow processing times have been for me. The company's flat-out clumsiness and dishonesty were equally unacceptable.

Vorteile:

PostScan Mail is convenient 25% of the time.

Nachteile:

PostScan Mail is extremely inefficient, very slow and dishonest 75% of the time.

Antwort von Certifix

vor 10 Jahren

Customer service is of the utmost importance at PostScan Mail. Clearly, we did not achieve the proper level service given your dissatisfaction. We are making changes accordingly to ensure that your experience is not replicated and appreciate the candid feedback from all of our customers to ensure that we consistently improve our processes.

Skylar
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: GetApp

The Travelers Trouble - SOLVED!

5,0 vor 9 Jahren

Kommentare: My husband and I love traveling! Luckily, with online jobs this is easy - what's not easy is keeping track of mail when you don't really live at your home address. We used to have an account with Earth Class Mail, but a few months back they upped their pricing and I wasn't okay with paying over $50/month just to receive junk mail and the occasional package. PLUS, when it came time to send the mail to myself -- it was over $15 extra just to do so! We HAD to find another solution - and then we stumbled upon PostScan Mail. For $9.95 per month, we got not one but TWO addresses (a PO Box and a street address)! We even filled out and signed the Postal Agreement form online in less than 5 minutes. It was the easiest, best, cheapest solution. I couldn't recommend another online mailbox more! The first time I shipped a package from my virtual mailbox to myself, they called me to make sure it was okay that the shipping charge was slightly higher than originally estimated -- it made me feel like a valued customer! 10/10 would recommend!

Vorteile:

Cheap, Easy, Great customer service,

anna
Verifizierter Nutzer auf LinkedIn
Essen & Trinken
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: GetApp

No Junk with postscan mail

5,0 vor 10 Jahren

Kommentare: My husband has a home-based business. We used to receive a lot of business mail and junk mail. Me and my husband had to spend at least 2 hours every week to sort it. I am really grateful for that friend of his who suggested postscan mail. It’s a really cheap service that spares you the trouble of sorting mail. Now, my husband has a business address and I have a clean house. Way to go.

Antwort von Certifix

vor 9 Jahren

We are so happy to hear that PostScan Mail has provided a convenient way to have your buisness organized! Thank you for the feedback!

Erik
Managing Director in Israel
Verifizierter Nutzer auf LinkedIn
Medizinische Geräte, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great mail drop option

5,0 vor 6 Jahren

Kommentare: Excellent experience, great option for expatriates requiring a US address

Vorteile:

Easy to use, intuitive, quick - never had an issue with the software

Nachteile:

Could use more options, more flexibility

Charde
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung
Quelle: GetApp

Saves time and eliminates clutter

5,0 vor 9 Jahren

Kommentare: Once I tried PostScan Mail I was very pleased. The staff is super helpful and provides great customer service. I really like that I no longer have to sort, file and shred my mail. I can stay organized with one simple service that is easy to use.

Vorteile:

Saves time on filing, sorting and shredding. Eliminates clutter and helps you to never be behind on mail.

Nachteile:

I don't have any cons.

Jacki
Jacki
Owner in USA
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Well Worth It

5,0 vor 8 Jahren

Vorteile:

It's a very fast and useful mailbox. It works great, and I can easily access all of my mails from here. The pricing is more than fair, and I really love that they give you a free 30-day trial to make sure it will work decently for you! As a small business owner, I can't give it enough stars! It is the best virtual mailbox I've ever seen and I made sure I really did my research before signing up. Even better, communication is much easier. The features are awesome too! I can't recommend enough to this great service. Try it, you will definitely love it..

Nachteile:

It's a very fast and useful mailbox. It works great, and I can easily access all of my mails from here. The pricing is more than fair, and I really love that they give you a free 30-day trial to make sure it will work decently for you! As a small business owner, I can't give it enough stars! It is the best virtual mailbox I've ever seen and I made sure I really did my research before signing up. Even better, communication is much easier. The features are awesome too! I can't recommend enough to this great service. Try it, you will definitely love it..

Antwort von Certifix

vor 7 Jahren

Hi Jacki, We love your great review. Our company is always happy to provide the best services to our customers.

Heather
CloudTech Engineer in Mexiko
Informationstechnologie & -dienste, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best virtual mailbox service there is.

5,0 vor 8 Jahren

Kommentare: The ability to not need to be tied to one location to receive postal mail, and to do so at a reasonable cost.

Vorteile:

I like that it's easy to access my mail from anywhere, the interface is clean and easy to use, and they are reasonably priced. They also have never lost a piece of my mail and have helped me out with some things related to my mail a number of times.

Nachteile:

Sometimes their customer service team can be slow to scan in documents, or they are unavailable and hard to reach, and the platform can seem a little clunky, but everything always works out, so I don't see those cons as any big deal or a constant problem.

Antwort von Certifix

vor 7 Jahren

Hello Heather, Thank you for your awesome review. We appreciate the time you took to leave us such great feedback. We have been working with customer service to improve our rapidness and efficiency.

Ferenc
Founder in USA
Internet, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

To use this service is just as easy as an email box! Amazing! Best mailbox service I have found !

5,0 vor 8 Jahren

Kommentare: Quick and reliable way to check my mail without the need for a physical PO Box. Nevertheless, I can forward my mail to any address.

Vorteile:

What I like the most is the user interface of this app. Looks and feels like just as an email service. Just click on the incomings and you can read them as an email. You can ask for secure delete (shredding) or forwarding to any address. In my experience I have never had an issue with my Account. When I had questions I just called or emailed support and I got my answers. This system is easy quick and reliable, what else you need? I picked an address where I can receive parcels, too. Just compare it to competitors and you will see the price is reasonable. Love it!

Nachteile:

I do not have any dislikes with this service, really. Service is good and reliable. During my 2+ years I had no issues.

Antwort von Certifix

vor 7 Jahren

Hi Ferenc, Thank you for your awesome feedback on our service. We hope to keep this system reliable and secure for many, many years. We work hard to have our customers satisfied.

Kevin
Head of Partnerships in Irland
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

The best solution to an expats US mail situation.

4,0 vor 8 Jahren

Kommentare: It helps me to stay up to date and organised with my life back in the states while living abroad. I no longer have to rely on others receiving my mail and collecting it from a po box, opening it and reading it to me over the phone. Your system is brilliant.

Vorteile:

The ease of use. The program is very user friendly and allows me stay organised while my family and I are living abroad for extended period of time. I haven't missed a beat with my mail, and that helps to eliminate any stress I have about my affairs at home.

Nachteile:

I wish the mobile site worked better from my phone or that you had a specific IOS app to make it easier to check my mail from my iPhone when I'm on the go. At this time, I check from my laptop because it's much easier to use and navigate.

Antwort von Certifix

vor 7 Jahren

Hi Kevin, We really appreciate your review! Thank you for letting us know what you love about PostScan Mail. We're very happy to announce that our IOS app is readily available in the app store. We hope the app will let you navigate your mailbox much more easily. Please let us know what you think. Sincerely, PostScan Mail (800) 624-5866 support@postscanmail.com

Graziela
Owner in USA
Design, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

I often have problems downloading content. I often get an error message that the site is not avail.

3,0 vor 8 Jahren

Kommentare: It automatically scans documents for me.

Vorteile:

It automatically scans documents I need scanned. It automatically scans documents I need scanned. It automatically scans documents I need scanned.It automatically scans documents I need scanned.It automatically scans documents I need scanned.It automatically scans documents I need scanned.

Nachteile:

I often have issues downloading content and get an error message. I often have issues downloading content and get an error message. I often have issues downloading content and get an error message. I often have issues downloading content and get an error message. I often have issues downloading content and get an error message.

Antwort von Certifix

vor 7 Jahren

Hi Graziela, Thank you for your feedback. We're sad to hear that your PostScan Mail experience is not as positive as we strive for it to be. Our software developers are working on implementing features that will make PostScan Mail's interface more efficient and user-friendly. We welcome you to reach out to our support team whenever you experience any technical issues, as we're always happy to help. Thank you, PostScan Mail (800) 624-5866 support@postscanmail.com

Steen
Director in Dänemark
Pharmazeutika, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A service that works

4,0 vor 6 Jahren

Kommentare: Effective handling of my mail as well as scanning of all sources

Vorteile:

I have been happy with the product and the services provided over several years now. It is very reliable and it is easy to get special service when needed. For instance cashing checks has been essential for me and very easy to manage with Postscan mail

Nachteile:

I would like a better billing system where I would get invoices for instance monthly or quarterly instead of a large number of small transactions which are had to manage in the bookkeeping system

joe
Expat in USA
Bildungsmanagement, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Satisfied Customer !

5,0 vor 6 Jahren

Vorteile:

Very simple and easy way for Expats to quickly receive, view , read and forward their mail while living abroad. A very reasonably priced service with great customer support ! I'd be lost without them !

Nachteile:

There are none. This service is 100% FANTASTIC ! I have no complaints whatsoever !

Sweth
N/A in Argentinien
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Difficult and expensive

2,0 vor 8 Jahren

Vorteile:

The core functionality, of being able to get scans of all incoming mail, works reliably, although sometimes (far less often now than when I first started using the service a few years ago) there are inexplicable multi-day delays between requesting a scan and receiving the results.

Nachteile:

The software UI is horrible, especially over slow/high-latency links (i.e. the exact type of links that someone who is often remote and needs a mail scanning service is often on). And the new pricing system makes continuing to use it untenable, which is why I am investigating alternatives and planning to stop using this service.

Antwort von Certifix

vor 7 Jahren

Hi Sweth, We appreciate your feedback. We're sad to hear that your experience has not been representative of what we aim to provide at PostScan Mail. Our developers are consistently working to improve the software and make it easy and efficient for our customers. We'd like to hear more from you and invite you to contact us directly to see what we can do to improve your experience. Respectfully, PostScan Mail (800) 624-5866 support@postscanmail.com

Christopher
Owner/Manager in USA
Unterhaltung, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Has been easy to use. Very simple.

5,0 vor 8 Jahren

Kommentare: Allows me to have a mobile business.

Vorteile:

It's simple to use. The lay out is clear and easy to understand. I like that I receive emails once mail is received. Recycling is a cool option.

Nachteile:

I would like to see mail opend and scanned instead of waiting a day to see the contents of the mail.

Antwort von Certifix

vor 7 Jahren

Hi Christopher, we thank you for your time taken to leave a great review. We appreciate your feedback and will take your suggestions into consideration.

James
CFO in USA
Import und Export, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

It would be good if it was fully iPhone compatible

3,0 vor 6 Jahren

Kommentare: Weak.

Vorteile:

It does what it says, opens your email, scans it, and saves digital copies until you read them and decide to have them disposed on, or sent to you.

Nachteile:

The iPhone functionality is limited almost to the point of uselessness, and the CS team refuses to forward mail to an address I’ve requested, instead forcing me to use the software, which doesn’t work on an iPhone. Also, for reasons unknown, banks and other institutions are told my permanent address is the one used by PostScan, causing endless problems because it isn’t the case. I still own the address where that I have the mail delivered to(from which it is forwarded to postscan).

Carlos
Founder in Burkina Faso
Internet, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Mail review

5,0 vor 2 Jahren

Vorteile:

I really like the postscan software. It allows me to send and receive emails

Nachteile:

no problems encountered in the use of this software I highly recommend

Thomas
Mr in USA
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

PostScan Mail is good

2,0 vor 8 Jahren

Vorteile:

mail scanning is inherently convenient and it works well enough.

Nachteile:

the lag time is too long, scan times is inconsistent and billing is opaque. for some time i was being charged a larger amount than normal due to storage that i hadn't realized i was utilizing.

Antwort von Certifix

vor 7 Jahren

Hi Thomas, Thank you for your review. Our team works hard to make sure that your mail is delivered quickly and conveniently to your digital mailbox. Open and scan requests are fulfilled within 12 hours of being requested to ensure that you see the contents of your mail as soon as possible. We offer free storage for 30 days for every mail item, and digital copies are stored in your account at no additional charge for as long as the account remains open. We'd like to hear more from you in hopes to make your PostScan Mail experience much more positive. Thank you, PostScan Mail (800) 624-5866 support@postscanmail.com

Joahana
USA
, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best Virtual Mail Service!

5,0 vor 9 Jahren

Kommentare: Post Scan Mail is seriously the best virtual mailbox service I have ever encountered!!! It allows me to manage mypostal mail whenever and wherever I want in seconds. There is no more messy tables with unnecessary mail at my house. I absolutely love it and the price is unbelievable!! Thank you Post Scan Mail for offering the best service possible!

Antwort von Certifix

vor 7 Jahren

Hi Joahana, We love to hear back from our customers, Thank you for the time and effort you put in to give us a great review.

Jerry
User in USA
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Professional and Trustworthy

5,0 vor 8 Jahren

Kommentare: I'm away from home for extended periods for work. This service enables me to travel without disrupting my mail.

Vorteile:

Flexible and reliable. They have not "dropped the ball" even once. Nothing has gone missing or been mishandled.

Nachteile:

Response can be slow - after one action "such as scan this item," it seems to reload everything instead of picking up where you left off.

Antwort von Certifix

vor 7 Jahren

Hi Jerry, We value your feedback and hope to always be this reliable. One of the many perks of this service is that you can travel and still view your mail, and it seems like you love it as much as we do.

Carlos
CEO in Chile
Computer-Software, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great service and great support

5,0 vor 6 Jahren

Vorteile:

Very easy to use. Anyone understands easily.

Nachteile:

Additional accounts setup is a bit confusing with costs and free accounts.