Ricochet360 Erfahrungen

Robust Software with a learning curve

Kommentare: Overall, Ricochet is the top of it's class compared to other dialers.

Vorteile:

Ricochet is a wonderful piece of software for telemarketing. It allows the user to have a CRM, dialer, marketing automation and a VOIP system all within one ecosystem.

Nachteile:

There is a learning curve associated with the software. However, like anything else the more time you spend using it, the easier it becomes.

[sensitive content hidden] is AMAZING!!

Kommentare: [sensitive content hidden] is AMAZING!! [sensitive content hidden] is a great [sensitive content hidden] and love the company and system

Vorteile:

Love everything about the system. No complaints

Nachteile:

It needs to be more streamlined for my service team to use the system.

Ricochet 360 review

Kommentare: We no longer use this service. we were using it in a mortgage call center to manage leads and auto dial them as they came into our system. we ended up switching to five9 and incorporating with salesforce.

Vorteile:

Software was overall pretty simple to use, and did the job in terms of auto-dialer systems and updating with leads as they are uploaded in real time.

Nachteile:

Software interface seemed pretty dated and a little clunkly in appearance, it wasn't a very intuitive system sometimes and just felt like a 2nd tier phone system.

Would recommend

Kommentare: System has lots of features. Takes awhile to learn them but I really like the system right now for managing the office.

Vorteile:

It helps my employees to not have to think as much about which lead to call. One lead comes in, its called, and then you move onto the next lead.

Nachteile:

It is a little costly. I wish it was more affordable in the past. I would have tried it awhile ago.

Ricochet CRM

Kommentare: It has been mostly positive and is constantly evolving. The only suggestion I would make is continued training for advanced system capabilities after working on the system for a few years.

Vorteile:

One of the best features is when adding a new producer, they have a ready-made pipeline. It certainly helps when recruiting for new staff. The producers no longer need to plan out the day and try to figure out the best prospects to follow up with as the system cadence dials the best lead for them at any given moment. It prevents quoted prospects from slipping through the cracks.

Nachteile:

It can be a complicated system when making changes. Fortunately, [sensitive content hidden] from [sensitive content hidden] are extremely helpful, intuitive and competent in implementing solutions and changes needed to make the system better fit our specific needs.

Great Support!

Kommentare: Great System to Scale!

Vorteile:

Really listens and builds the system towards your needs.

Nachteile:

Was difficult at first to train staff, but once you get the rhythm it is smooth.

review of the system

Kommentare: good. it has helped with sales and production

Vorteile:

no lead gets left behind, in our old system we lost leads

Nachteile:

complexity can be an issue sometimes. it takes time.

Kevin Calder Agency Review

Vorteile:

-speed to contact is fantastic -saw an increase in internet lead efficiency/productivity almost immediately

Nachteile:

-customer support leaves a lot to be desired. hop on the zoom call and after 45 minutes get absolutely no where. have to book a time with either [sensitive content hidden] to get questions answered

Ricochet is great

Kommentare: fabulous that certainly helping the operation to generate more income

Vorteile:

the system is amazing. the support is very good. [sensitive content hidden] done a great job helping me to review and make suggestion on how to improve my ROI.

Nachteile:

none so far. The support, the system are great

[sensitive content hidden] Was Great

Kommentare: Is a good platform, and the support team is the best ever

Vorteile:

is Fast and easy to use

Nachteile:

nothing for the moment

Ricochet360- Review

Kommentare: Ricochet360 has been super help. Always going above and beyond to help make sure system is performing well and letting us know of the new features.

Vorteile:

sparm guru auto dialer are our favorite features

Nachteile:

we enjoy everything about the software no changes

Customer Service

Kommentare: [sensitive content hidden] did a great job reviewing the reports within Ricochet that helped me identify issues I was having with staff that statusing calls correctly.

Vorteile:

Reporting features to look at user history

Nachteile:

Have to make sure user are plugged into hardware with ether.

Great platform to scale your business!

Vorteile:

Pipeline tracking is a huge factor when managing a team of sales people.

Nachteile:

I guess if I had to state something, the incoming calls could be placed in a waitroom that alarted the attendant a call was there. Again, I'm just listing something to improve on. Not a huge deal.

Excellent CRM

Kommentare: Ricochet has been amazing and my rep [sensitive content hidden] has been extremely helpful with nay questions I have

Vorteile:

Easy to use and very helpful to stay organized with the leads in the system

Nachteile:

There hasn't been many things I have not liked about the software

[sensitive content hidden] is GREAT

Kommentare: [sensitive content hidden] helped us a lot

Vorteile:

[sensitive content hidden] helped our agency a lot. She was able to customize our leads.

Nachteile:

[sensitive content hidden] is great she set up a list of a specific category of leads

Top of its class software

Kommentare: Excellent software, makes organization easy. Keeps all my followup sales clear and organized and effectively scheduled, as well as saving all the key details and accessing them very easily.

Vorteile:

Easy to learn, easy to use, and very little mistakes or down time.

Nachteile:

I dont have anything negative to say about this software.

Ricochet 360

Kommentare: makes calling and follow up task easy

Vorteile:

auto dialer, ease of use and follow up calling with reminders. 3 way conferencing is a plus and assigning task to team mates

Nachteile:

on brake pedal, you must remember to submit taks

Works very well

Kommentare: It is an excellent system where I have a few features I would like but overall I cannot complain.

Vorteile:

I love how well the support works and the seemingly almost endless flexibility this system has.

Nachteile:

The interface is not the most intuitive and seems a little dated. There are a few features it could have.

CRM with a purpose

Vorteile:

Ricochet has been our "go to" platform for CRM/lead management and our soft phones. Through its efficiencies in automation, it's proven itself over and over again as a positive contributor to our bottom-line!

Nachteile:

It takes some time to get used to and set up. However, there is a solid core of professionals who help with this process from onboarding to post-implementation.

Revamping Ricochet

Kommentare: I am extremely happy with this software, and I think every company should use it if it applies.

Vorteile:

The job [sensitive content hidden] has done with making this software more user friendly has been incredible. It has made my life 10 times easier and my daily work life better.

Nachteile:

I have zero complaints. Keep up the good work.

Great software and superb support team

Vorteile:

The auto-dialer is second to none. It lets you do all sorts of customizations to the way you want the calls to happen. It's not easy to understand initially, but Ricochet offers superb support. The support is a natural person answering your questions in emails, not system-automated answers. Click the support help in the system, and an email response will arrive the same day. [SENSITIVE CONTENT] had been the most incredible help, from onboarding to system optimization. She is an expert and willing to share her knowledge anytime she is asked.

Nachteile:

The monthly cost of Ricochet is pretty high.

Powerful Tool

Kommentare: It's been extremely positive. Ricochet has allowed us to organize customer data so we can easily find it when they call in. The dialer has enabled us to get significantly more dials completed per day. 100's of calls a day is easily possible using Ricochet's dialer.

Vorteile:

1. I love the ability to customize this application. Being able to add and delete fields allows me to create something that's specific to me. 2. The ability to automate text messages, emails, and voicemails has really helped me be more efficient. 3. I like that I can call directly from my laptop using Ricochet. Doing so has enabled me to get rid of my business phone system. This savings helps offset the cost of Ricochet.

Nachteile:

Because the software is so flexibile and powerful, it requires alot of setup. I'd rather have the flexibility than have something out of the box that doesn't quite fit.

Customer Service

Kommentare: Excellent customer service! [SENSITIVE CONTENT] was very friendly, patient and helpful in answering questions.

Vorteile:

Not available

Nachteile:

Not available

Richochet Farmers Review

Kommentare: Its been great. We can track sales, and the auto-dialer is a dream. No more producers looking through lists finding "the best lead". You just go online and thats it, they wait for someone to be on the phone.

Vorteile:

This software has helped me track my leads and sales when others offered cannot.

Nachteile:

you cannot customize much, unless you want to pay a consultation fee. I am happy to help and refer you to someone who can assist and implement quickly!!

Game Changer

Kommentare: Fantastic. Their team is extremely helpful in insuring my company is maximizing the tool and the resources available in it.

Vorteile:

It does what they said it would and more!

Nachteile:

The system works very well. The funny thing is that anything I didn't like about the system was solved when I met with their team.