Ricochet360 Erfahrungen

Über Ricochet360

Produktumfang: Cloud-Telefonsystem, Progressive Dialer, CRM- und Lead-Management, Marketing-Automation und mobiles CRM.

Erfahre mehr über Ricochet360

Vorteile:

This savings helps offset the cost of Ricochet.

Nachteile:

Sometimes the calls disposition wrong after setting an appointment. Also would like to be able to disposition calls faster.

Bewertungen zu Ricochet360

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,7
Kundenservice
4,7
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,7

Weiterempfehlungsquote

9,1/10

Ricochet360 hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 26 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (26)

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Nutzerbewertungen filtern (26)

Nik
Nik
agency owner in USA
Verifizierter Nutzer auf LinkedIn
Versicherung, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Robust Software with a learning curve

5,0 vor 2 Jahren

Kommentare: Overall, Ricochet is the top of it's class compared to other dialers.

Vorteile:

Ricochet is a wonderful piece of software for telemarketing. It allows the user to have a CRM, dialer, marketing automation and a VOIP system all within one ecosystem.

Nachteile:

There is a learning curve associated with the software. However, like anything else the more time you spend using it, the easier it becomes.

Verifizierter Rezensent
Business Development in USA
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Best Automation Tool

5,0 vor 2 Jahren

Kommentare: Increased call time by 200% and outbounds dials by 250%. Incredibly efficient, easy to learn, and a valuable asset to the company.

Vorteile:

Automates processes. Easy to roll out. Maximizes callers' efforts.

Nachteile:

The software works perfectly. At this time everything is exceeding our expectations.

Verifizierter Rezensent
Mortgage Banker in USA
Verifizierter Nutzer auf LinkedIn
Bankwesen, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Ricochet 360 review

3,0 vor 3 Monaten

Kommentare: We no longer use this service. we were using it in a mortgage call center to manage leads and auto dial them as they came into our system. we ended up switching to five9 and incorporating with salesforce.

Vorteile:

Software was overall pretty simple to use, and did the job in terms of auto-dialer systems and updating with leads as they are uploaded in real time.

Nachteile:

Software interface seemed pretty dated and a little clunkly in appearance, it wasn't a very intuitive system sometimes and just felt like a 2nd tier phone system.

David
David
Owner in USA
Versicherung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Powerful Tool

5,0 vor 3 Jahren

Kommentare: It's been extremely positive. Ricochet has allowed us to organize customer data so we can easily find it when they call in. The dialer has enabled us to get significantly more dials completed per day. 100's of calls a day is easily possible using Ricochet's dialer.

Vorteile:

1. I love the ability to customize this application. Being able to add and delete fields allows me to create something that's specific to me. 2. The ability to automate text messages, emails, and voicemails has really helped me be more efficient. 3. I like that I can call directly from my laptop using Ricochet. Doing so has enabled me to get rid of my business phone system. This savings helps offset the cost of Ricochet.

Nachteile:

Because the software is so flexibile and powerful, it requires alot of setup. I'd rather have the flexibility than have something out of the box that doesn't quite fit.

Corey
Lead coordinator in USA
Marketing & Werbung, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Easiest dialer we have used

5,0 letztes Jahr

Kommentare: It has been a very easy transition and the experience has been great.

Vorteile:

We used so many dialing systems before Ricochet 360. All hard to use, hard to train on and hard to teach others how to used. After 5 platforms we found ricochet 360 and we have stayed with them the longest

Nachteile:

I don’t like that you can not mass assign leads to people. You can’t mass delete leads. You have to individually fix errors

Brittany
Owner in USA
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great Value

5,0 vor 4 Jahren

Kommentare: Ricochet is an excellent easy to use software. The changes being made are heading in the right direction. Great company/product!

Vorteile:

Ease of use. Cut down on training time for new employees. Not a lot of requirements. Could check certain things on the go. Love that my consignors has access to log into.

Nachteile:

Wish there was more analytic data/reports available. Was told we were going to be upgraded to 3.0 but never was.

Michael
Executive Administrator in USA
Finanzdienstleistungen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Commission Reporting

5,0 vor 3 Jahren

Kommentare: I use the commission reports to payout commissions

Vorteile:

I'm able to pay our rep's with confidence

Nachteile:

That my salesmen can go back & back date entries a month or more

Liz
Owner in USA
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Ricochet by Speed to Contact review

5,0 vor 3 Jahren

Kommentare: Our experience with Ricochet was amazing! The reps were very patient with us and guided us with no complaint. Their customer service and knowledge of the industry is why we went with the Ricochet Software!

Vorteile:

The software is user friendly! We loved that we were able to access the software from any device.

Nachteile:

We loved everything about this software..NO cons!

Charles
Charles
FaceBook Marketing in USA
Versicherung, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

CRM, Phone system, Marketing, and more!

5,0 vor 2 Jahren

Kommentare: The main thing that is being solved is that now all of the features are in one system and not pieced together.

Vorteile:

The fact that they are offering most of what we needed in one area. CRM, a Phone system, a power dialer, a marketing platform, chat, and they offer a SIP service. They are also helping us with our migration from Hubspot to Ricochet. Very detailed videos and manuals.

Nachteile:

Video chat and desktop sharing are not available, but the techs came up with a webhook solution for it.

JASON
President of Operations in USA
Versicherung, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Good Lead Management system for the MOney

4,0 vor 4 Jahren

Vorteile:

Allows for unlimited customization, robust platform. Rep has been great assisting me in getting it working to my liking.

Nachteile:

A bit challenging to set up initially, integration of prior lead data did not go as expected.

Craig
CEO in USA
Versicherung, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Best Investment in my Business

5,0 vor 4 Jahren

Kommentare: Excellent. Our rep is FANTASTIC and super helpful.

Vorteile:

This system is the best phone and lead crm I have found since becoming an insurance agency owner 10 years ago.

Nachteile:

setup is somewhat challenging but WORTH it!

Adam
Agency owner in USA
Versicherung, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Next level system

5,0 vor 3 Jahren

Vorteile:

I have been using other CRM systems for 15 years now and Ricochet is definitely the most advanced i have ever come across. This system will make you more efficient and increase your sales. My customer service rep has been extremely helpful, patient and always available. The integration of your lead management system and phone service is a must. My old VOIP phones and lead management systems are like a rotary phone compared to Ricochet.

Nachteile:

Take a little while to get used too

Rosie
Agency Owner in USA
Versicherung, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Exceptional Service

5,0 vor 4 Jahren

Vorteile:

Once you get familiar with it, the functions are great! Customer rep, was remarkable, she held my hand, was super knowledgeable and even tolerated me as I was extremely frustrated at times. I am so thankful for her and all she did to help me get up and running.

Nachteile:

Simply getting familiar with ALL the functions, it has a ton that it can do so to an average tech person it can be overwhelming.

Frank
Csr in USA
Versicherung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Was good at first

5,0 vor 2 Jahren

Kommentare: Not really great but there were few things as simplicity.

Vorteile:

You don't need a phone since it uses VoIP over the internet. So you just need your laptop wifi and headphones.

Nachteile:

Dropped calls. Crossed calls. Overpriced. Not Allstate compliant. Crashed way too often so we had to switch

Marshawna
Account executive in USA
Telekommunikation, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great product

5,0 vor 2 Jahren

Kommentare: My overall experience with ricochet has been great.

Vorteile:

Love the efficiency of it. Great for keeping track of calls and leads sets. Keeps track of which callers are getting the most callas and which are at the bottom

Nachteile:

Sometimes the calls disposition wrong after setting an appointment. Also would like to be able to disposition calls faster

Jeremy
Marketing Director in USA
Versicherung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Ricochet works well

5,0 vor 3 Jahren

Kommentare: Customer service is good, especially [SENSITIVE CONTENT HIDDEN]

Vorteile:

Outbound calls work very well with complicated setup

Nachteile:

Inbound calls can use a little work with logic

John
Agency Principal in USA
Versicherung, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Ricochet CRM

5,0 vor 4 Jahren

Kommentare: No longer have to deal with multiple vendors pointing fingers at one another.

Vorteile:

All-in-one CRM solution. One company for all my CRM needs

Nachteile:

Getting started can be a little overwhelming, but if you watch the training videos, you'll get the hang of it.

Weston
Agency Owner in USA
Versicherung, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great Customer Service

5,0 vor 4 Jahren

Vorteile:

The best part of the software is how hand off it can be once finely tuned.

Nachteile:

This is a very new software and sometimes that shows but luckily most issues get taken care of quickly.

Eric
Owner in USA
Versicherung, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Awesome

5,0 letztes Jahr

Kommentare: Great experience so far

Vorteile:

Automation, and being able to contact more potential clients

Nachteile:

none so far, if anything, I would say price

Verifizierter Rezensent
District Manager in USA
Verifizierter Nutzer auf LinkedIn
Versicherung, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great Telemarketing System

5,0 vor 2 Jahren

Vorteile:

The automation has been great. We go online and it auto dials, texts and emails.

Nachteile:

There is nothing in particular that jumps out to me

Christal
LSP in USA
Versicherung, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Best on the Market

5,0 vor 4 Jahren

Vorteile:

It makes life so easy, keeping people on task. The follow up with customers is so much easier.

Nachteile:

Waiting for a few more features to come out to make it even better.

Donald
owner in USA
Versicherung, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

review

5,0 vor 3 Jahren

Vorteile:

the aggressive nature of the sales process

Nachteile:

the startup process, but you get that with just about anything new that you try

Mikel
Owner in USA
Versicherung, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

The Great Rico

5,0 vor 4 Jahren

Kommentare: Good overall even better results

Vorteile:

Lots of features and you can customize for your individual office needs

Nachteile:

sometimes having to refresh / vendor data

Nelson
VP Consumer Direct Operations in USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Increased Contacts!!

5,0 vor 7 Jahren

Kommentare: Speed to Contact have been a great partner for us at New Penn, and Ricochet has helped increased our contacts and production significantly over the last year.

Antwort von Speed To Contact

vor 7 Jahren

Thanks Nelson, We think you guys are pretty swell also!

Scott
CEO in USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Simple & Effective

5,0 vor 7 Jahren

Kommentare: Super fast. Simple interface. Integrates with many other systems. Steadily adding more functionality.

Antwort von Speed To Contact

vor 7 Jahren

We thank you Scott~ Keep an eye out for our upcoming text messaging automation features and gamification layer.