iVvy Venue Management Erfahrungen

iVvy Venue management softwear

Kommentare: I have been using it for 5 years and very happy. A group of 7 venues with excellent results across all.

Vorteile:

Very user-friendly, great support. All documents are customizable and can contain your won branding. Strong CRM management and good reporting.

Nachteile:

reconciling payments with a third party can be challenging.

Central Hall Venues

Kommentare: Ivvy has been reliable system since we started using it. It has made all departments work more efficiently and given us the tools to easily find the right data to drive our business further.

Vorteile:

As a sales tool, the system creates proposals and easy to use templates that makes responding to a high number of enquiries speedy. Reporting is also clear and quick to use.

Nachteile:

It doesn't currently include a forecasting tool for sales that could calculate speculative.

Edana Chisler's review

Kommentare: It's getting better =) I've used it for almost two years and it's improving over time.

Vorteile:

Simple to use. I have used Delphi and SalesPro in the past. They take longer to learn.

Nachteile:

I would like to be able to use a previous BEO for a different client (if they have the same details).

Quick Turnaround on securing business with signed BT Contracts

Kommentare: I specifically handle the Corporate Business and Leisure Markets, and I needed to have the ability to merge the document with my client/contact and IVvy made it happen. I am new to the system, and to the company, and had been waiting for a sales coordinator to train and assist. Today, I am able to create the document, make edits per account, send an email notifying the client that the BT Contract needs a signature (E-signature) and I'm notified via email that it has been signed! I just co-sign our BT Contract, and boom - it's completed and then I can mark the piece of business DEFINITE! Just like MAGIC! Thank you most of all to [sensitive content hidden] who walked me through the process and trained me - in the same day, I received my first signed agreement, and today, another! Their team is responsive, professional and most of all effective and friendly! Thank you, [sensitive content hidden] of IVvy, from the bottom of my heart in providing the training and setting me up for SUCCE$$!

Vorteile:

The ability to upload a document (BT Contract Template) and send out for E-signatures for both parties (client and myself) to seal the deal! This was possible thanks to the one-on-one training provided by [sensitive content hidden], on the IVvy Team!

Nachteile:

Only that it was another portal to learn, after working with Delphi/Salesforce for years, but in actuality - this is the first time an independent hotel was able to connect directly with the PMS (Opera) in our case at LJBTC and La Jolla Shores Hotel. Once you learn the system, it is user friendly - just do it - JUMP!

Ivvy feedback

Kommentare: Excellent and the training is outstanding too

Vorteile:

Simple to use, process makes sense. The users can suggest changes and training is always available.

Nachteile:

Tasks do not automatically open on the first page, so easy to forget

Ivvy System

Vorteile:

The look and feel, how easy the system is to use

Nachteile:

Reports not being as easy to manipulate to suite own needs

iVvy is an incredible event software system, and the team are amazing, can't recommend enough!

Kommentare: I was recommended iVvy over 6 years ago, and it has never dissapointed me. It's an incredible event software system which will improve your event sales, planning, reporting and more. I loved iVvy so much that I have convinced my new workplace to change systems, it has so many features that will help you and your team improve processes and your client's journey.
The support team are very responsive and helpful, nothing is an issue for them.

Vorteile:

- The way the system looks & functions - CRM system - Reporting, it's much better than other event software, can't recommend it enough - Templates & Electronic contracts & BEOs - The IVVY team, they're all amazing

Nachteile:

I don't have a single negative comment to say about iVvy, I have loved it since I started using it at my old job 6 years ago.

Ivvy Review

Kommentare: Support is always great when you contact them regarding a problem and an overall solid software to use.

Vorteile:

You can complete bookings, send invoices and create event orders all in the one place.

Nachteile:

Some key items are missing- such as being able to put in a winter discount I followed up and they didn't have that feature and being able to pay for an event in installments is not set up yet.

Melbourne Place Review

Kommentare: In 6 months time, it's been really wonderful to use. The training period was great (Bernadette) & very informative as had the ongoing support from our Client Success Manager (Matt).

Vorteile:

- It's very user-friendly & easy to follow. - It's not cluttered & confusing to read which helps when you're really busy with event bookings. - Very easy to add in Food & Beverage items, menu packages etc.

Nachteile:

Searching for dates in the diary can be tricky sometimes. Would love more of a monthly view.

Global Sales Manager

Kommentare: Overall I have enjoyed my experience with using iVvy.

Vorteile:

I love how easy iVvy is to navigate and utilize as our day to day CRM.

Nachteile:

Updating necessary taxes and fees and menus can be a bit of a challenge. We also see some issues with our Reservation system and Ivvy showing the same totals for room block pickup/actualization.

Woodstock Inn and Resort Review of iVvy

Kommentare: Overall iVvy is a great product. Our team likes using the program, and find it easy to use.

Vorteile:

The cost compared to other products. That it is compatible with our operating systems. Customer service is outstanding. We came in early with the US launch of the product and they have worked tirelessly to make sure the product works as we need it to.

Nachteile:

Reporting features are not up to my standards. The contact module is clunky. We were unable to upload our history from our previous provider.

Winter Gardens

Kommentare: Overall our experience has been good. We have had challenges with our Ops team and have tried to work with the system as best we can

Vorteile:

Tasks BEO's Reports CRM Diary Contracts and uploading other items

Nachteile:

Inflexibility - we have asked for several things to be added/changed but these requests haven't been possible

Great system, user friendly and amazing support team!

Vorteile:

Great support team with quick responses. Easy to use system. Pre generated documents making the sales process easy.

Nachteile:

Can't do a recurring block out in the calendar. Time specific split within a space. ie during the christmas time (12-5pm) and (6-11pm). Not being able to hide the "Uncategorised" bar at the top of the spaces.

User Friendly System

Kommentare: Overall, the experience is good so far and we've been using the system for 4 years already.

Vorteile:

It is a very user friendly system. New employees can easily learn the system.

Nachteile:

Inputting the menus every time we will update, you have to do that on your own cause it will cost extra if you ask them to do it, same thing with the updates on contract and BEO template, everything has extra cost.

All In One Product

Kommentare: IVvy is user friendly- easy to navigate program! When customer service is needed- They are always great to work with and very resourceful!

Vorteile:

Very easy to navigate. I love that I can email invoices and allow payments within one program! IVvy truly is an "All in One" package deal even allowing customers to search and book their event (if you choose to have your venue searchable on the market).

Nachteile:

There are a few features I wish were more accessible when it comes to set up. It seems that once I input options for drop menu with the food, I cannot remove the options. If I need to book a room that has already been booked, it would be nice if IVvy offered a notification box the room is already booked and allowed me the option to move an event to a different room from the notification itself. Instead, I have to access the other booking seperately to move the room then I can proceed with my other booking.

Easier system and better than other systems

Vorteile:

It's very user-friendly and easier to learn than other systems. The flow just works better than other systems.

Nachteile:

Integration but hopefully IVvy will integrate with Marriott's new system. Possibly integration with Lightspeed would be great!

Easy to use.

Kommentare: Overall positive experience, it's efficient for our sales force to use and the iVvy team are constantly making enhancements for a better system.

Vorteile:

It's easy to use and easy to teach others.

Nachteile:

The accommodation side could still use some improvement but has made big strides since we started using in 2018.

iVvy- awesome product!

Vorteile:

You can truly do so much and the system is very supportive. The iVvy team too is the best! Having real support is the biggest PRO of iVvy!! You guys rock and make a world of a difference!

Nachteile:

There are lots of different ways to navigate the system and sometimes that can be overwhelming. Reporting too needs to be more dependable.

Function and Event Coordinator

Vorteile:

Its simple to learn and easy to use. I can send proposals very fast .

Nachteile:

I cannot highlight anything to appear in bold or coloured on BEO's.

Happy long time user

Vorteile:

iVvy has FANTASTIC customer support, always able to assist with short notice. Easy to navigate and easy to get the hang of relatively quickly. Can be utilised with lots of detail or used quite simply too. Integrating seven rooms, paylink etc has been a game changer for us and reduced so much double handling admin!

Nachteile:

A few minor things - tasks being associated to a booking, so when cancelling a quote these all cancel too. Being able to move a booking between venues (we have a 3-level building and if a booking wants to change venue we have to start again) - being able to add a custom note for the online enquiry when in busy time or closed for Christmas so customers don't think they're being ignored. Can sometimes be overwhelming with how much there is that could be used and learnt but thats not a bad thing!

Great tool for boutique groups!

Vorteile:

iVvy's support teams are what make it special. Always thankful I have several people I can reach out to with issues and they get back to me within hours if not minutes. The training videos and knowledge center also provide most of what's needed to learn at your own pace.

Nachteile:

I wish bookings lived WITHIN Accounts. This setup puts bookings first, but to me it just makes way more sense to start with an Account, and then add bookings to it.

Flexible software and helpful staff.

Kommentare: Overall very positive. The people are great and the system offers a good level of customisation.

Vorteile:

I've been implementing iVvy at a new venue for hire. While we do not have any catering aspects to our operations, iVvy has the ability to be tailored to our needs. [SENSITIVE CONTENT] our trainer has been delightful to work with. Friendly, supportive and 'can do' at all stages of our training. We have found all other contacts at iVvy to be similarly knowledgeable and helpful. The reporting that iVvy produces is well considered and easily able to be tailored to our needs. Once built, the system gives a lot of control over to the venue in terms of updating finance reconciliations, tailoring reports, updating fees, adding additional items etc. Set up of virtually every aspect of iVvy can be tweaked to meet a venue's specific needs. I would definitely recommend iVvy to venues looking for an affordable, efficient and elegant bookings solution.

Nachteile:

Ideally there would be functionality to split out the items on an invoice for payment by more than one party - from separate companies. An example of where this would be required is in the case of a contribution subsidy by a sponsor.

Easy to Use Venue Management Software

Vorteile:

The ease of use and customization of the system. We have been able to easily adjust our tracking, custom settings and full streamline our events set-up, contracting and operations. The support team is incredibly responsive and able to assist with any queries that may pop up.

Nachteile:

A couple of fixed system settings which could be better optimized.

iVvy Venue Management

Vorteile:

Very user friendly Great functionality Excellent support team

Nachteile:

No cons at this stage for me When integrating it with Xero there were a few tweaks required however the iVvy team were very helpful and supportive in finding the solution

Very user friendly!

Kommentare: Overall Ivvy is a great program to manage our events and we are very happy with the service!

Vorteile:

I find Ivvy to be very user friendly! Everything is easy to find and manage and it is very easy to quickly update your storefront and venue information.

Nachteile:

I would love a section on the Function Diary where you can add in important information such as public holidays, school holidays, promotions running etc. Information that is relevant to our venue that is important to know when quoting and checking availability.