Bewertet am 14.3.2018
Ultra-Powerful Call Tracking & Management
Kommentare: We really value CallRail for all that it has enabled us to do with our company numbers. It allows us to gain valuable insights every day and the options seem to keep expanding, which is great. Check it out if you need a high-level call and number management system. It's perfect for companies looking to understand their data and grow.
Vorteile: CallRail is an immensely powerful platform from which to manage tracking numbers, get analytics about call volume and type, and so much more. It's actually hard to know where to begin in describing the positive elements because there are so many. We use the system to manage internal lines, as well as those for our clients, and we've greatly enjoyed our experience over the last couple of years. It's very easy to set up individual silos and see statistics on calls, texts, unique callers, and so forth, but the options go pretty far beyond those basics. There's a really nice reporting area that breaks the calls down into acquisition and behavior (each of which contain multiple additional segmentation options), for starters. CallRail also integrates with Facebook, Google Analytics / AdWords, Wordpress, and a bunch of others. There are tools to set up call forwarding based on time of day and other metrics, too. The overall feature set is immense and we've had a lot of success both internally and externally from using the system.
Nachteile: We haven't experienced many negatives. The system works as it should without issue, for the most part. Sometimes the number of features and available options can be slightly overwhelming, but the layout is fairly intuitive.
Bewertet am 8.6.2017
We use this everyday, its a requirement for most clients.
Vorteile: As an agency that's built its client list around Search Advertising expertise, we long struggled with ways to coach our small to medium-sized clients on the importance of lead scoring. When we discovered CallRail, it was almost like someone had purposefully designed a tool to permanently end our struggles. With CallRail, all of the minutiae of call tracking and scoring is handled by an easy and intuitive system. The options are right there for scoring and playback is as simple a process as could have been created. Seriously, the controls are large, pronounced, and impossible to misinterpret. That's good UX right there. Now, we have a system that allows our clients to exercise Quality Control and gives us the data we need to prove ROI to clients who have a hard time making the connection between lead generation and closing the deal. After all, as a Paid Search agency we can only deliver the leads, we can't close them. So, we recommend CallRail to every single client we have ' no matter what they sell.
Nachteile: Better support for agencies that manage accounts, better admin system for multiple users, having to use multiple browser can be frustrating.
Bewertet am 2.10.2017
Covers the gaps on attribution
Kommentare: We've been able to automatically log our inbound call data and read between the lines on data like campaign sources to help justify sales and marketing spend. The marketing team sees benefit, the sales team catches more leads... CallRail is an all-around winning system.
Vorteile: Lots of integrations that all work really well (we frequently utilize WebHooks/Slack to instantly alert sales teams, and the HubSpot integration to get new calls logged into our CRM in real-time). Generating unique ad extension numbers and tracked number pools for landing pages used for paid advertising campaigns has been crucial to assessing performance through those channels, as well. We've also gotten pretty creative with developing call flows, which can be built out alongside your existing auto-attendant setup and utilize custom menus, scheduling (particularly useful for bi-coastal companies), round robin call distribution, and more. As a sales and marketing outsourcing and consulting firm, we have an agency-like setup with access to multiple accounts, so we can easily serve and administer call tracking for our clients from a single login, and grant selective access to other users. If you're trying to patch holes in lead attribution for your marketing team or just want to ensure you're never missing out on an opportunity coming from the phones, CallRail is your solution.
Nachteile: Support documentation can sometimes take a couple of readthroughs to understand, and navigating the menus can be a little confusing on occasion.
Bewertet am 26.6.2019
Perfect Call Tracking
Kommentare: CallRail has allowed us to optimize and successfully track our inbound efforts and has made us back the subscription fee many times over. It’s easy to use, simple, effective, and pays for itself. It also has saved a vast amount of time analyzing where our efforts are leading, which are effective and which need improvement. The overall experience has been very positive.
Vorteile: CallRail is the best call tracker and recorder on the market today. We’ve used competitors in the past, but nothing came close to the simplicity and simple effectiveness of CallRail for not only delivering results but analyzing our campaigns to see exactly which was driving the best inbound calls for our advertising dollars. The ability to create multiple numbers as well as customize each phone number for where you are placing on the web has been invaluable. This coupled with the ability to analyze each campaign by number and attribution at scale across many different time horizons has allowed us to scale what is working and tweak the campaigns that need improvement. This is something that would have taken much more time and analysis without CallRail.
Nachteile: A con I have experienced is not being able access certain developer perspectives in terms of adding more attribution and tracking code to different phone numbers. Most users won’t have to worry about this, but this would be a good and useful feature to have. Overall it is still the best software that we have used thus far.
Bewertet am 7.2.2019
Lightweight call recording and tracking for marketing/QA
Kommentare: We're pretty new to CallRail, so time will tell how useful it is and if we decide to keep it. The level of support we get may be an important factor.
Vorteile: CallRail was fairly to setup on our website. It was a simple code installation, punch in some parameters and we were off to the races recording phone calls. We don't record our normal phone calls, so this tool serves as a bit of QA for us as well as a way to track call volume and results from various mediums, like advertising channels (PPC, print, TV, website, etc...). When CallRail can identify the source, it will create a referral method, and you can go in and tag calls as well as assign dollar value to it for results (like a sale).
Nachteile: I gave up on getting hands-on assistance setting things up and just decided to stumble through it myself. While it turned out to be fairly easy, I wouldn't say it was necessarily readily intuitive. I couldn't even get someone to talk to me about sales, when I called it was just more of "We have a free trial, go use it for yourself and see what it does." I had to contact support to setup multi-site phone numbers after purchasing a plan, but the platform didn't tell me that, I had to go find a support article myself and then contact support and wait for them to activate it, though that didn't take long. I think their customer support could use some help, as right now I'm kind of deterred from going in depth with the platform because I have a feeling I will have to contact support often. Also, the pricing structure is a little unclear to me, and without someone to explain it to me it doesn't make a lot of sense. There's some pretty big leaps between the tiers, and I just don't know that I feel it's an awesome value.
Bewertet am 17.1.2019
Support is helpful and the overall platform is easy to use and fully-featured
Kommentare: Overall, CallRail is one of the best platforms for agencies looking to offer call tracking services to their clients, and provides a wealth of features and support to help you along the way to offering a fully-fledged call tracking solution.
Vorteile: CallRail is good for agencies, as it offers specific features to suit agencies, such as built-in margins, client billing, etc. Their customer support is helpful, and are willing to set up features for you. Using the platform is straightforward with everything being a guided process, along with a ton of support articles to go alongside.
Nachteile: Customer support, while helpful, are difficult to get ahold of at times. Their live chat is rarely available and there's no phone number for calling their support from outside the US. Additionally, their pricing only charges in dollars, making it difficult for agencies who work in GBP, in addition, their billing system often has issues when changing packages, causing it to charge inflated amounts.
Bewertet am 13.3.2018
We're always looking for something better but unable to find it
Kommentare: Text messages and calling, plus all our calls are recorded and easy to find.
Vorteile: We like that it has a text messaging and a calling functions, the multiple numbers and how easy it is to create call flows. The layout of the calls on the main dash board is intuitive as well.
Nachteile: It's not the most reliable software, we've had many issues where things don't work according to plan. Plus it could do better as being a more powerful call software and include the ability to put people on hold or transfer calls if need be. We are always on the look out for something better but unable to find it so these guys are doing something right.
Bewertet am 4.4.2018
Best Call Tracking Software on the Market
Kommentare: Best call tracking software on the market.
We use CallRail with all of our projects. Super easy setup for each number, local & 8XX, call attribution, campaign tracking, dynamic number insertion, keyword level, multi channel attribution,
recording and listing with a click, analytics, call backs and so much more.
Nachteile: The price is fair but the cost per minute can get pricey. I'd say they sit about level with the market but have a cleaner user interface. The white label feature is only available in their Pro option while their competitors offer it at the entry level option.
Bewertet am 10.5.2018
Call Tracking Made Easy
Vorteile: CallRail's customer support has always been great! I lean on them for set-up questions, and appreciate their willingness to help.
Nachteile: If I had to point out what I like least about this software, it would be the HubSpot integration. I have had issues in the past where calls were not being reported in HubSpot and I was not notified that the integration had a glitch and needed re-verification.
Antwort des Softwareanbieters
von CallRail an 16.5.2018
Thanks so much for sharing your feedback! I'm happy to share that as of today our HubSpot integration has been revamped! We'd love to hear if this update solves your issues and improves functionality for you.
You can learn more about it here: https://www.callrail.com/blog/callrail-hubspot-integration/ Please feel free to reach out to us via firstname.lastname@example.org.
Bewertet am 5.7.2018
I used CallRail to track a number of SEO campaigns.
Kommentare: Using call tracking through CallRail was a great way to keep our clients informed as well as see the direct results of tests and changes we made on client websites.
Vorteile: CallRail is very easy to use and the dashboard is great for showing how many calls are coming in and what results look like at a glance. Sorting through campaigns is super easy, and it's very easy to see all the campaigns you are running with a client all in one view, which is great. Setup is fairly easy, there aren't a lot of extra steps in creating new campaigns or making adjustments. The dynamic number insertion was fantastic for SEO and PPC campaigns. Not having a contract was also a plus and the pricing was very reasonable. It has integration with both Google Analytics and Google Adwords which makes attribution super easy too.
Nachteile: Occasionally I would have issues with the IT team of a client if they were running through phone trees on their end, but that's not something that call tracking seems to be able to figure out anyway. I really didn't have a lot to complain about.
Bewertet am 16.3.2018
Easy to use and great data gained from all types of marketing campaigns.
Vorteile: Several years ago, call tracking used to be done by hardcoding the tracking number into your website and that is not ideal for SEO. However, when I stumbled upon CallRail I fell in love with the ease of use, SEO-friendliness, and call data. The dynamic number insertion is so clutch! I currently have over 100 websites using CallRail and it is crucial to proving the value of my marketing efforts.
Nachteile: The reporting takes a little time to get the hang of, but once you've got it down - it isn't too bad.
Bewertet am 23.3.2017
Key to Marketing Success
Kommentare: I've been a user of Callrail since 2012. At first, the functionality of knowing how many calls my consulting customers were receiving from various Internet properties was more than exciting. In the last few months, I've activated Dynamic Number Insertion, which solved a big problem with my Local SEO vendor. And now I've gotten into Keyword Pooling, which defines the source of the visit. All very very good! Thank you.
Vorteile: Ease of use; price; features; support
Nachteile: I don't completely understand the pricing. But it's a trivial issue compared to value received
Bewertet am 13.3.2018
Great Call Tracking Software!
Vorteile: Easy setup, clear instructions, and easy to navigate. Dynamic insertion is a must! Easy to disable or permanently remove accounts that cancel service.
Nachteile: Charges per phone number. If there were different package levels, it would be more beneficial to smaller businesses. Also, have experienced call tracking disconnect with Google Analytics, which directly effects data. Support never really fixed the issue, so we had to disable the call tracking for that account.
Bewertet am 13.2.2019
Absolute best call tracking & forwarding service
Kommentare: CallRail allowed us to track and prove the value we provide to clients. I can't say enough good things about how they've helped several campaigns and how easy it is to use.
Vorteile: It simply works. I spent quite a bit of time trying to find a software that would do exactly what CallRail does, and it did the job superbly. It is very easy to use, allowing us to track calls, record, route where needed, and make changes easily when needed. I highly recommend CallRail
Nachteile: There aren't many negatives, the only thing I would want CallRail to do is expand into offering business VOIP services as opposed to just call tracking and forwarding.
Bewertet am 1.8.2018
Easy to Set Up Call Tracking for your Website
Kommentare: Allow sus to measure conversions for phone calls from our online marketing efforts. Without call tracking, we could not attribute where our phone calls were coming fro and measure ROI of our online spend.
Vorteile: Affordable and fairly simple to set up on your website. Make sit easy to establish an ROI for your paid or organic traffic.
Nachteile: Reporting is still pretty weak. Not very easy to set up custom data and filter through the data. Basic information is there bot not very customizable reporting.
Bewertet am 29.10.2018
Callrail - Call tracking and more
Kommentare: Callrail is a great solution for generating tracking number to be use both in a online setting or offline marketing. They are very reasonable with their pricing structure. It is simple and fast to set-up.
Vorteile: Easy to set-up and create tracking numbers. The dashboard has some great features to see your call stats. The mobile app keeps you informed on the go. The price is reasonable.
Nachteile: Can not export visually appealing reports with graphs etc. Only export raw data in a spreadsheet.
Bewertet am 26.3.2019
Amazing Customer Service
Vorteile: I cannot say enough amazing things about the customer success team at this company. They are quick to respond, friendly, and proactively reach out to discuss new features. The product itself is great, and includes pre-packaged reporting that can be automated to email.
Nachteile: The service can be a little costly but seems to be in line with competitors. This is a small con compared to the benefits this product actually gets you.
Bewertet am 20.12.2017
I can't imagine an easier, more efficient way to record and monitor your business calls.
Kommentare: I would use any other software for tracking phone calls in the work place.
Vorteile: Its the easiest software I have ever used in a professional setting where your business is able to record calls and play them back to multiple people. Many of us listen to them and are able to learn from them. Were also able to track whether or not they're a good lead for our business or not, which is super helpful to know and keep tabs on.
Nachteile: The one biggest con is you need internet access to listen to the call, which I understand but can be difficult at times. I dont really have many complaints about the software. Its great.
Bewertet am 3.5.2019
Tracking phone calls with CallRail
Kommentare: I used CallRail for specially to tracking calls beacuse it tracking less than a minute.
Vorteile: We use mainly CallRail to traching phone calls . Not only that we can record phone calls. Have good customer service. Most important features is before answering the call CallRail Shows automatically us from where it comes from. Easy to use.
Nachteile: Much difficult to tracking calls comes from Facebook, instagram
Bewertet am 9.8.2018
Excellent Call Tracking Software
Kommentare: Most of my client's business transactions take place over the phone and CallRail has helped us track these "offline conversions" from our marketing efforts.
Vorteile: Being able to see the source from where callers and form submissions are coming from makes it helpful to see which marketing channels are performing better than others.
Nachteile: We are not able to connect phone calls that turn into customers.
Bewertet am 14.4.2018
I could'nt live without CallRail!
Josh bernthold, S.
Vorteile: CallRail is always trying to add new features to the software to benefit its customers ease of use and come up with better options you potentially may want to use. I literally could not run my business without CallRail. Its extremely easy to use and flat out works at a great price.
Nachteile: The software does have minor bugs from time to time that do not impact the functionality, they are just annoyances. I would like to see upgrades on the reporting as well.
Antwort des Softwareanbieters
von CallRail an 18.4.2018
Hi Josh - Thanks for the great feedback! Our product team is interested to learn more about which upgrades to reporting you'd like to see. Are you able to send me a quick email to email@example.com?
Bewertet am 18.7.2018
We have no used Callrail for about 3 years and find it as an indespensible tool to provide ROI value
Kommentare: Easy and everything you need to show ROI to clients
Vorteile: We love the ease of use for both the agency as well as for our clients. We also love the mobile app for us and clients
Nachteile: Form submissions are tracked but the reporting is less robust than call tracking. We would like for clients to be able to "thumbs up" and include tags
Bewertet am 15.5.2018
Great customer service
Vorteile: The customer service with this company is really amazing. They are great at taking feedback and like to try to incorporate this into their product roadmap.
Nachteile: There aren't really any that come to mind for this product. The only one may be that the cost can become quite high if you use a lot of phone numbers.
Bewertet am 27.11.2018
My Favorite Call Tracking Service
Kommentare: We use it to track the results of our marketing campaign both in-house and for clients.
Vorteile: Very easy to set up. Doesn't take a lot of time. Can track both calls and forms.
Nachteile: There are issues from time to time with bad numbers. However, for the most part their customer service is quick to fix.
Bewertet am 26.10.2018
Great phone system
Vorteile: Callrail makes advertising and tracking different channels easy. We assign each campaign a different number, and Callrail's dashboard tracking make KPIs easy to see. All incoming calls are recorded so quality control can be performed. As long as outgoing calls are made through the system, and the agent checks the record box, you can also list to outgoing calls. Our Callrail is connected with our database, so we can see the call log and recordings within our CRM.
Nachteile: Not ideal for mass outbound calling. We use Mojo Sells dialer for high volume cold calling.