eZee Centrix Erfahrungen

One of the best channel managers I have used.

Vorteile:

Ezee Centrix is a channel manager. It has 24/7 live chat support. Their support team is very prompt and knowledgeable. It makes your life very easy. Updates are being pushed to online travel agents instantly. Prices are very reasonable. It supports almost all the OTAs. It has a guest portal, which helps us communicate with the guests

Nachteile:

As ezee has it own booking engine, it difficult to connect booking engines with the channel manager. At the moment, the channel manager cannot be connected with all the PMSs.

Streamlining Operations with eZee Centrix and all Softwares

Vorteile:

"As a hotelier, managing everything can be overwhelming. But eZee Softwares has been a game-changer! I love the all-in-one functionality. From reservations and housekeeping to billing and reporting, it's all in one place. This saves us so much time and keeps things organized. Plus, the mobile app is fantastic for on-the-go access! But what truly elevates the experience is my account manager - [sensitive content hidden]. They're incredibly responsive, always available to answer questions, and proactive about keeping me informed about updates and new features. It feels like they genuinely understand the challenges we face in the hospitality industry. They've helped us optimize our setup and maximize the benefits of the software. Overall, eZee Absolute PMS and my amazing account manager have made a huge difference in streamlining our operations."

Nachteile:

As of now no cons as ezee software working fine & [sensitive content hidden] ( Account Manager) giving excellent personalized support

There is a big room for improvement.

Kommentare: It is a waste of effort, money and time.

Vorteile:

The user interface looks friendly and it is okay with booking.com connection.

Nachteile:

Everything looks good on pitch and in surface. But in reality, it lacks a lot of things and is a waste of money and man hours. It can only seamlessly connect with one platform. The rest, it either disrupts algorithm to book next to nothing; or account manager tells you to reach out on your own to platform to connect properly, or it cannot really help connect your calendar at all.

Streamlining Operations & Boosting Revenue

Vorteile:

Their user-friendly booking engine with #conversion boosting features and mobile optimization has increased direct bookings. The #channel manager ensures optimal distribution with real-time availability (#revenue) while the PMS simplifies #reservations, room management (#tape chart), and guest check-in/out (#checkin). YCS' reports provide valuable insights to optimize our hotel's performance. While customer support details and advanced reporting for larger properties are areas for exploration, YCS is a powerful solution for hotels seeking efficiency and increased revenue.

Nachteile:

While YCS offers a comprehensive suite of tools, integrating them seamlessly into existing systems might require some technical expertise. A smoother onboarding process or improved integration guides could be helpful.

Very Good service

Kommentare: exceptional, with prompt, polite assistance, and a genuine commitment to resolving my issue. The team's attentiveness and effective communication made for a seamless and highly satisfying experience.

Vorteile:

The software is user-friendly, making operational work effortless. The greatest advantage is that it can be used anywhere.

Nachteile:

It's easy to use software, operational work is so easy. The best benefit is that we can use it anywhere.

A Powerful Tool

Kommentare: Efficient but complex; powerful features, occasional sync issues, learning curve.

Vorteile:

It simplifies the process of updating and managing room rates and availability across multiple online travel agencies (OTAs) and booking platforms, which can save a lot of time and reduce the risk of overbooking.

Nachteile:

While it's powerful, the system can be overwhelming for beginners due to the range of features and options. It might require a learning curve, especially for users not familiar with channel management software.

Best Channel Manager and pms

Kommentare: overall its a great experience with ezee centrix.

Vorteile:

its very easy to use and support team is always ready to help.

Nachteile:

they need email for every update and do not update data on calls.

Good product and support

Kommentare: The support provided is superb and outstanding.. Specially [sensitive content hidden] very prompt..

Vorteile:

The software is user-friendly and an excellent product.

Nachteile:

The interface could benefit from an upgrade

Great Company, Great Products and Great Staff

Vorteile:

It is a great product that does exactly what I need from a PMS.

Nachteile:

There isn't something a I didn't like about the product.

eZee Centrix Experience

Kommentare: Overall its a good experience using eZee Centrix especially when partnered with eZee Absoloute system.

Vorteile:

Good connectivity within different channels as well as their support team.

Nachteile:

They can't connect with some B2B Channels, hoping they will have a connection with other B2Bs in the market.

All you need to have to stay in control

Kommentare: Ezee is the best system HONESTLY that we ever had. (Worst system Hotelogix)

Vorteile:

Makes life easier! Helpdesk is always at hand 24/7

Nachteile:

No Manual so it can take some time to get where you need to be but helpdesk is always there!

excellent experiment

Kommentare: I'm using this app since 2years.i love the way they are available for help any time within a second

Vorteile:

it has very active team to prompted support ,easy to find out for support.if i need any support ezee team always available for help.And this app is improving alot

Nachteile:

when you use ezee absolute,you can take group reservation but if they want to break the group its very hard and likely to impossible,some time guest ask to take group reservation and later they ask for separate bill,that time it will become very hard.there is no option

ASH Technologies

Kommentare: Very Good

Vorteile:

How easy it is to drive your own distribution channels directly from your property management system

Nachteile:

Difficulty in bringing on domestic OTA's

Practical and Interactive!

Kommentare: My experience with the program has been positive, as I am easily able to work with all of the hotels.

Vorteile:

In the beginning, I was able to use the software without needing to take a course, so it was very easy to learn how to use it correctly.

Nachteile:

Make the derived rates, the mechanism for making them is a bit complicated

Excellent personalize service from our account manager-Parth

Vorteile:

Less worry for overbooking, easy to update, saves time for more important tasks, hoped for update on more other bulk functions to make it save even more time. Someone available on support 24/7 in case something goes wrong.

Nachteile:

There are still rooms for improvements, i.e: updates are slow sometimes, more training needed for some support team members, more manpower to process requests..etc

Awesome software

Kommentare: Easy to you and user friendly

Vorteile:

I really like this software, mostly the reservation system and the channel manager, cashing centre, housekeeping and manager's reports

Nachteile:

Some of the reports which is related to the government need to change up to the government's requirements, like green tax report, TGST report. I use to call always to Mr. Bhavesh, about the reports and other things, who is really helpful and he always attend the issues as soon as possible

Great software but...

Kommentare: Honestly, eZee team should left us manage our inventory like we want when having the all in one package.
As a revenue Manager and Hotel's OTA Manager, i have troubles because not all access are given to me by easy and i have to go through support...
But i like eZee because of his updates, and all the particular tools that helps us hotelier that you only find with ezee software

Vorteile:

Really easy and very useful tool. Will recommend to all hotels

Nachteile:

As an Advance User, at time i find it too long to always have to ask the support to do something i know i can.

It's easy to use and the support receive from the customer representative - my account manager is great

Kommentare: Over all benefits that is needed for hotel

Vorteile:

Easy, fast and and trusted software , always updated on time, always comes new updates in every few months over all good software and easy to use which indeed saves time as its cloud based and can by used from any where in the world

Nachteile:

The lack time between Ezee and Booking which produces sometimes overbookings which is not good, when some new feature comes we need time understand how to use that feature but at same time its good also so its all fine

Great support from the team, but the product can be improved somewhat.

Kommentare: Got us to manage multiple channels well otherwise, we would have gone crazy.

Vorteile:

Good features, especially API connectivity with every major OTA. Does the job well enough. Recent changes have improved the design, so that's good.

Nachteile:

UX is not great. The language used to describe various things can also be confusing sometimes. The Excel export generally has a lot of blank rows and columns, which leads to a lot of effort in cleaning the data before analysing.

Good Product and Excellent and Prompt Customer Support

Kommentare: Distribution

Vorteile:

Overall Good Product Support it Good and prompt communication is easy. New channels are being added

Nachteile:

Some of the functionalities are only with support team like mapping Need some more channels to be added especially the new B2B channels and channel working with BAR rates

Extremely Convenient to Use & Lightning Fast in updating. The best ever used

Kommentare: Ease of work pressure in maintaining rate & inventory parity

Vorteile:

Simplicity & the support is the key behind the effectiveness of the product. The support team is much more responsive.

Nachteile:

Nothing as such to mention of on the negative side of the product though scope of betterment is always there on which team seems to be working always with time to time updates

This makes managing inventory really easy

Kommentare: Increasing my revenue.

Vorteile:

Helped me to increase my bookings by registering with more OTAs. The customer support was really good as well. Sri Lankan team helped us alot.

Nachteile:

I prefer if there are more OTAs to connect with and if there is someone to help us on registering with new OTAs.

user friendly and easy to use.

Kommentare: During my experience of using the ezee software, as of now everything seems good, I don't think any changes are needed. They constantly improving their services day by day. and it is very appriciated

Vorteile:

operation are easy, all reports are good.

Nachteile:

every OTA one solution. in one click i can update the rates and inventory.

Great support team

Vorteile:

Its functionality and ease of chat support backup if you get stuck. There is a very dedicated team working in the back office

Nachteile:

its mobile version could be improved as that too is critical..doesn't always reflect the data ones searching for

Ezee Is one of the best Service pack

Kommentare: Good experience and happy with software

Vorteile:

its convenient to use and its very easy to take the reports and easy to manage check-in and check outs.

Nachteile:

try new features and betas / some times bugs issue and need to fix that as some time its very difficult to use it.