eZee Reservation Erfahrungen

A holisitc application covers everything needed for a small to very big hotel.

Kommentare: Consolidation all channels from where we were getting business. Adopting new technology there by getting more business / occupancy ratio increased.

Vorteile:

I have been user of Ultimate version. one of the application is The software provided by this company is very easy to use and it has many functionality. I like the functionality of house keeping and many reports for effective day to day management. The service provided by Cloud Developer is worth noting. He provided 24/7 365 days excellent service from the date we were in contact with him. He helped us to quickly go live with minimum down time. Always available when needed over phone, email, online web-chat and also on whatsapp. very impressive and satisfied as a ezee customer.

Nachteile:

In the Stayview, when i hover on a reservations, i would be nice to see the reservation details instead of clicking on it to see.

Review

Kommentare: Hotel Mgt

Vorteile:

The fact that it is cloud based and the ease of use

Nachteile:

Integrations - Getting other softwares to be integrated to it. Payment in other currencies.Paying for the software was not easy too.

Bad support, overcharged in billing, wrong bills

Kommentare: Worst experience ever with any software company. The software is really buggy but their team was good and supportive about 3 years ago when we used their software at our first hostel. But last one year has been bad because they have been consistently trying to overcharge us.

Vorteile:

The software is decent. There are tons of bugs but the support team solves them over a few days most of the times.

Nachteile:

Billing and payments is their biggest problem. They have been trying to overcharge us. They tried to bill us for the bookings that were void in January 2019. After our email, they changed the bill amount. Now in March 2019, they have again re-issued an invoice based on our bookings that were No Shows or Cancelled. Support hasn't responded on our queries for 4 days now but we keep getting "reminders" to pay up. This never happened with us before but I think this is their latest way to make money. Some invoices have a 30 days due date, some have 15 days due date. These things just change as per their whims and fancies. They send invoices without the company's legal entity name. They change the legal entity name without any verification of whom they have signed the contract with. Billing should be in the name of the legal entity that they have the contract with. But just email their team and they will raise a bill for Disney if someone told them so. Staff (account manager and billing team) changes every few months. The new person doesn't know anything that happened with previous team. They say 24x7 support but it is not. Only call center employees with limited understanding of their own product are available at night or on weekends. They cannot solve any bugs, just raise tickets and wait.

Review of Ezee Reservation

Vorteile:

Flexibility in changing from one website to another, Correctness of rates and availability inventory being forwarded and no over bookings.

Nachteile:

nothing much to complain, we are happy with the product

"Discover the Benefits of eZee Reservation for Easy Hotel Bookings

Kommentare: My overall experience with eZee Reservation was very positive. The software was incredibly easy to use and allowed me to customize reservations, make payments and access marketing tools with ease. The dashboard was also an invaluable tool for understanding my hotel's performance.

Vorteile:

I found eZee Reservation to be an incredibly convenient and user-friendly software for hotel bookings. It makes the booking process effortless, with customisable templates for creating reservations, easy payment methods, and integrated marketing features to help you reach new customers.

Nachteile:

While the software is comprehensive and user-friendly, I found some minor issues with the customer support. The support staff are friendly, but sometimes their responses take a while to come through. There have also been a few instances where the support staff did not have the most up-to-date information about the software.

26 room hotel expanding to 115 rooms. Ezee provides functionality of the big players at a lower cost

Kommentare: Cost savings over other vendors. Got rid of 3 vendors, now all modules from Ezee.

Vorteile:

Fully integrated, we use all modules including POS terminals. Easy to train new Operators on Ezee Res and POS terminals

Nachteile:

Limited 3rd party peripheral integrations, but improving all the time. The POS GUI could be improved. It's clunky, but robust.

ezee is doing great what they are up to.

Vorteile:

ezee provides plenty of facilities and functions for a booking engine with more cost effective. Love the revamped new design

Nachteile:

As I am UI/UX Designer in my point of you... the panel can be made wide easier and quite understandable. if ezee starts a payment gateway with good features and cost effective in near future ASAP, The Hotels may get all features at one place that can help to optimize and done things sooner.

Ezee is a good option for Hotelier

Kommentare: Very good.

Vorteile:

Anyone can easly manage thier contents throgh ezee booking engine with paymenet gateway.

Nachteile:

none. there is nothing which any one can dislike

A Must for any Hotel to operate all Hotel function and day to day activities smoothly.

Kommentare: Able to keep track of daily activities irrespective of having to remain present at the property. Especially the night audit report system ensures error free operations and enables the hotel staff as well to understand and deliver guests needs in a better way.

Vorteile:

Ezee Reservation system helps and enables a hotelier to maintain complete information of the reservations, in house guests , receipts expenses, and above all allows the Hotel to keep it's regular patrons updated on ongoing and future promotions.

Nachteile:

There is still scope of improvement in a few arreas so as the the experience of check in and check out can be speediated.

Ezee seems to be the only software out there with prompt response

Vorteile:

everything seems to be pro just a few issues with the system which is not a biggi would definitly rescomend

Nachteile:

just the system is online, if possible to have a installed system which can operate both ways if the internet connection is down it could preform the operation plus syc with the cloud when it get back online, i guess its also not a con as these days internet is not so difficult to get per say it goes down we could login from the phone and do it!!

Happy Hotelier

Vorteile:

Cloud based, fully integrated or integratable with everything you need. Quick live support in emergencies, IT and property setup team very helpful. Can be tailored to each individual property.

Nachteile:

Being cloud based it is susceptible to slowing down, the more familiar and confident with the system you become the slower it will seem :) All system are going to have limitations but you can almost always find a solution around it with eZee, but it can be frustrating to find those solutions.

Ease of use

Kommentare: It needs to be improved on booking management

Vorteile:

Reservations and rate management , one should be able to block rooms

Nachteile:

Guest profile records and guest history on frequent visitors

Used this software for a 3 star hotel reservation system

Vorteile:

- Seamless integration with our hotel website - We found a true customer advocate who was the point of contact for our hotel. Her responses to my email/text/calls were very prompt and helped us sort out the issues in timely manner.

Nachteile:

We ran into couple of issues with payment gateway. It would be great if ezee had their own payment gateway.

This was easy set up and implement system in our hotel, the same as now working with it

Vorteile:

Interface, its have channel manager and actually everything what you need to automate work in the hotel. very easy and nice looking, have a lot of possibilities, 24 hours life support

User friendly

Kommentare: HELPFUL

Vorteile:

As compared to other software, it is easy to use. Reports/business transaction are very well placed & gets data required properly.

Nachteile:

The main problem we are facing is when we run a promotion. Require wider scope to run the promotions.

Great experience! Great LiveSupport 24/7!

Vorteile:

LiveSupport 24/7 + Effectiveness of PMS + Cloudbased solution.

Nachteile:

An extra fee is charged for Reputation management.

We found eZee system, after trying another system that didnt suit our needs and were very happy with

Vorteile:

I like its flexibility, function options and more than everything I like their great customer service - Farhin is really great! She is very professional, she has a lot of patience and she is always pleasant and helpful

Nachteile:

We had some hard time with the API and their API support team, but it seems that finally we suceeded to overcome the problems

Ezee helping to ease our Booking Online !

Kommentare: Good Product, supported by Good Team.
Very much satisfied about the Ezee Reservation. Recommending Ezee Booking App for Mobile Booking

Vorteile:

Easy manageable Admin Control Panel.

Nachteile:

user interface can be improved further

This was so helpful

Vorteile:

the software is so good and we get good support when in need and also having more information with the reports for each pa

Nachteile:

good service and support, the good service and support we get from the team and also on quick response

Good software for hotel management

Kommentare: Really good software

Vorteile:

easy to use.highly integrated with all OTAs. All info captured correctly

Nachteile:

UI can improve. The info give is good, but design can improve

It was so great being part of the trainees, the training was super great and educational

Kommentare: It easy to check on guest complains while still in-house, besides its easy to search for clients to avoid having so many names with same name. Besides going to easy to track if there was something wrong happened, and easy to check who made any modifications on the booking.

Vorteile:

Easy to use, and super friendly. Easy to modify bookings and easy for us to make bookings even on our smartphones. Able to identify due payments and payments received

Nachteile:

It needs internet connection, without is nothing can be done.Besides that there is a lot of information on the interface, that is very important however. It needs to be simple to use but as far as i am concerned it need someone who is computer literate.

Talented personal

Vorteile:

What I like the most is how effective and easy for the costumers it is.

Nachteile:

A suggestion, to improve their software, could be more friendly and easy going.

NA

Vorteile:

Software is good enough . Pro is that making task easy.

Nachteile:

We have not find any cons yet with software.

Easy and affiordable

Vorteile:

We can use customized packages on the website which OTA's does not allow us to do. Price and there support is the best

Nachteile:

the price can be little cheap for more people to get more benefit from the product. But as of now the price is still competitive and affordable

tourism information centre

Kommentare: Research ,marketing ,to arranging the good service for right customers in different tourist attactions in the wolrd and accommodation booking

Vorteile:

to get reservation quote