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Über Pure Chat

Pure Chat hilft kleinen und mittleren Unternehmen, ihre Website-Besucher*innen mit dieser leistungsstarken, nutzerfreundlichen Live-Chat-Software zu binden.

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Vorteile:

The price of the software is very fair, the front-end user interface is intuitive, and the various settings are quite customizable for the application and your company's preferences.

Nachteile:

Notification seems late for a few minutes and sometimes when I reply to the message the customer already offline or leaving the website.

Bewertungen zu Pure Chat

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,6
Kundenservice
4,5
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,5

Weiterempfehlungsquote

8,8/ 10

Pure Chat hat eine Gesamtbewertung von 4,6 von 5 Sternen basierend auf 338 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (338)

Adelaynes
Adelaynes
Analista de Acompañamiento y Gestion Comunitaria in Venezuela
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Purechat is an excellent chat software for citizen attention in our office

5,0 vor 7 Jahren

Kommentare: Purechat is a very interesting software, with a warm interface, and moldable according to the user's requirements. Personalization of chats, availability schedules, can be used in blogs and web pages, are many of the options that make Purechat an excellent option for communication with other people.

Vorteile:

Since using the PureChat application in my work space, we have been able to perceive immediate benefits, which have facilitated contact between the communities and our work team, receiving in real time all the recommendations, suggestions and requests from these communities. Through Purechat we have been able to systematize the ideas expressed in our chat session and turn them into work plans and community approaches. This attention by chat is enriched with tools such as personalization of chats to be able to track person to person of each of the ideas, availability schedules to serve the largest number of people and can be used in tablets, adroids and IOS

Nachteile:

I have no outstanding complaints about this software. Since we used it in the office and in my wordpress, we have exploited all its potential and it seems to us to be quite functional software.

Abid
Abid
Manager Operations in Pakistan
Verifizierter Nutzer auf LinkedIn
Bankwesen, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Pure Chat is the Best Website Visitor Tracking & Online Chat Software

5,0 vor 3 Jahren

Kommentare: I am using pure chat software from last 2 years for my website and always found it very useful and helpful in terms of managing online traffic and chat. The software is full of amazing features and tools that can create a very healthy impact on your website.

Vorteile:

Pure Chat is absolutely free of cost software with exciting features like offline chat, website visitor tracking, proactive chat and many more. Pure chat is useful for small and mid sized organizations to manage their website visitors and customer experiences. The software is fully secured and their plugins are readily available in wordpress that can takes few seconds to download and install.

Nachteile:

Pure chat has all the necessary features the only cons which i observed is that sometime i received the chat notification with little delay other than that everything works very well for me.

Andrea
Farmacêutica in Brasilien
Landwirtschaft, 10.000+ Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

I didn't approve

3,0 vor 2 Jahren

Kommentare: My overall experience was one of discontent.

Vorteile:

easy to use.the app connects you with different people.

Nachteile:

Very expensive. For each share a payment is required.

Scott M.
Scott M.
Lawyer in USA
Verifizierter Nutzer auf LinkedIn
Anwaltskanzlei, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Artibot is awesome!

5,0 vor 6 Jahren

Kommentare: I recently started using Artibot on my website because I wanted to have a chat option for customers exploring the website. Unfortunately, as a small business, I cannot dedicate someone to be online at all times to handle these sorts of chats. After doing some research, I came across Pure Chat's artibot and decided to give it a try. After an hour or two of tinkering with the program, I launched it on my website. Then I asked some friends to give it a whirl to see how they liked the conversation flow. Almost all of them said the loved it and asked whether I would add additional options and decisions to help the conversation flow. I absolutely intend to do so. However, this would be the only area I would mark down artibot. The program gets a bit bulky in the editing side when you have multiple conversation paths to travel down and it can be hard to keep track of the conversation tree. At the same time, I feel like I can't complain since the program is free and super easy to use otherwise. I think this is a great program if you don't make your chats "too" in-depth and are simply trying to capture contact information.

Vorteile:

AI chat bot on my website, easy to use, cost (free), and ability to integrate with other systems through Zapier

Nachteile:

It can become rather "bulky" when you have multiple decision trees set up in the AI chat dialogue. It would be a nice feature if the programers could make new screens or subsections for the decision trees.

Doriangel
Doriangel
Analista de la Unidad Casos de Salud in Venezuela
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Another great software approach to citizenship, making the difficult very easy.

5,0 vor 7 Jahren

Kommentare: Pure Chat is an excellent software for the attention of citizens in real time. His rapport with the daily tasks of our management has made Pure Chat vital to serve the general public, as well as allowing us to systematize the experiences explained by citizens.

Vorteile:

Complemented by other software we increase the range of attention to citizens suffering from health diseases. With a real-time attention, having schedules and a qualified staff, we serve people according to their doubts and complaints. We also find it very important the solutions that Pure Chat offers us to personalize the different sessions, making the attention personalized and with case knowledge.

Nachteile:

Thanks to the permanent use of this software, and the tests we have done in relation to the number of people served, the time and the quality of the service, we have no contra in relation to this software.

Anais
Anais
Quality Auditor in Venezuela
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

The interaction with the public is simply fascinating with this software

5,0 vor 7 Jahren

Vorteile:

Attention to the public is one of our most important premises when working in the consortium. Pure Chat has been an excellent ally for us since it has brought us closer to customers who for one reason or another want to share their concerns, observations, complaints and compliments with us. This interaction gives us inputs to improve our service from many points of view, either from the quality of the flights, the sale of tickets, the schedules arranged for the flights, the quality control in the handling of the luggage, among many other things , which, make me recommend this software.

Nachteile:

I do not have any type of complaint about this software since, since we used it in our consortium, we have only obtained benefits, praise from the users and optimization in the work

Kevin
Kevin
Founder in USA
Verifizierter Nutzer auf LinkedIn
Essen & Trinken, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Purechat is 100% Free Live Chat for Startups

4,0 vor 6 Jahren

Kommentare: Purechat is in my bag of tools for setting up shop. If you're in the market for a solid live-chat tool, take a look at Purechat. It comes with Zapier integrations so it's pretty useful across the board. What's really nice is it also has transcript history, this is super useful to check back on what operators have said in terms of sales quoting if you're a sales or SaSS company and quote often on live chat. Supports Wordpress.

Vorteile:

If you're looking for a solid, FREE live chat software for your blog or website, take a look at Pure Chat. Other than the awesomeness of being free, Purechat's actually a really solid contender to something like tawk.to or Olark. First, I really like the UI. It's very slack-esque and super sleek. If you work with your team, you can have 3 operators on the Free plan, and that's sort of plenty for startups. The best thing about Purechat is the Mobile apps (currently supports iOS and Android), you never miss a beat when it comes to chatting with your website vistors.

Nachteile:

There's nothing to really dislike. It's a solid app and works fine on both Wordpress and HTML sites. The free plan is free...so there's no reason not to try this out.

Jordan
Jordan
Digital Marketing Specialist in USA
Verifizierter Nutzer auf LinkedIn
Geschäftsbedarf & -einrichtung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Pure Chat is great

4,0 vor 4 Jahren

Kommentare: We use it to communciate with customers. We also use it to drive email subscriptions with marketing.

Vorteile:

Pure chat does the job for our cx team communicating with customers. It hasn't let us down in any way yet.

Nachteile:

I have used inercom and drift before. I'm afraid pure chat doesn't have much more functionality than either of those.

William
William
Business Management Financial Analyst in USA
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great for High Traffic Websites

5,0 vor 6 Jahren

Kommentare: The overall experience of this software is good, as it is user and consumer friendly.

Vorteile:

What I liked most about the software is the ability to have customizable widgets which help align our company objectives with the use of Pure Chat.

Nachteile:

The limit of SMS notifications that come with the pricing plan.

destiny
destiny
Customer Success Associate in USA
Verifizierter Nutzer auf LinkedIn
Rundfunkmedien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Beware of Internet Trolls

4,0 vor 5 Jahren

Kommentare: Easy to use, which is great for us and great for internet jokesters.

Vorteile:

PureChat makes it easy for us to talk to our customers online, in real time. Nowadays, people don't pick up the phone, they hop online. We can connect instantly with them with PureChat and their app.

Nachteile:

There's no way to detect an internet troll in the chat app so we deal with a lot of negative or disgusting comments from people that are obviously bored.

Niral
Finance Executive in Polen
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Review

5,0 vor 2 Jahren

Kommentare: In a nutshell, I see it to be a fantastic software for client conversations.

Vorteile:

I like Pure Chat as it can be easily installed on our website and clients are using it to contact us.

Nachteile:

I don't think I have encountered any hiccups with this very promising Pure chat software. Truly strong.

Anvita
Anvita
Tutor in USA
Bildungsmanagement, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Pure Chat is User Friendly

5,0 vor 5 Jahren

Kommentare: Overall my experience with Pure Chat has been positive and convenient, minus the inconveniences or annoyances of having to remember to stay on the current page so as not to lose the chat and have to start over. I really wish more businesses with online sites implemented Pure Chat because I really appreciate the convenience and ease of directly chatting with an agent while I am already on their website. Every time I have used Pure Chat the agents have been able to provide answers or solutions to my inquiries and they have always been extremely friendly!

Vorteile:

What I like most about Pure Chat is that I have the option to speak directly with customer service agents from many websites I am already browsing on. If I have any questions or concerns, I can easily get in touch with someone who can help me and that is very convenient as I do not have to make a call to customer service and press through many different menu options, or send an email and wait an unknown amount of time before getting a reply. I have had many of my questions and concerns solved via Pure Chat with friendly agents and I love this service and wish more businesses used it!

Nachteile:

What I like least about this software is that sometimes it does not load properly depending upon which internet browser I am using, and I have to switch browsers. Sometimes the Pure Chat option pops up, and at other times it is impossible to find it and I have to exit out or refresh a few times before the icon or option shows up again, and that can be frustrating when I am in a rush to speak to an agent. One other frustrating thing about Pure Chat (and with other live chat softwares as well) is that I cannot go back to any other tab, or click away from the page because the entire chat box will disappear, and I have to start over. This can be annoying when I accidentally click away or accidentally go back a page when I am waiting on a response from the agent and am distracted looking around the website, because then I have to go back and start the Pure Chat over again and then hope they connect me with my previous agent. Otherwise I have to explain the entire question or issue again.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Krankenhausversorgung & Gesundheitswesen, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Purely made for chat using intelligence

4,0 vor 2 Jahren

Kommentare: For the cost, this is really good product for any time of team size. They have free trail version. Go ahead and try it once and take a call. You will like.

Vorteile:

I really like the product and its features. It has all the features like rebranding, collaboration and work, file sharing, faq builder, canned messages etc

Nachteile:

Not at all happy with their analytics, mobile applications. This could be improved

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Helpful Communication Tool

5,0 vor 6 Jahren

Vorteile:

I like how easy this program is to use and allows potential clients to email me if I'm not available or Active on the website. I also like that it saves the transcripts and client contact info. Also shows where the client is located and how many times they have visited the site.

Nachteile:

I don't like that I have to have the page open on my browser. I don't always remember to open it and put that I'm available. If there was a computer app that opened automatically and sent me notifications it would be really help.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Internet, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Connect directly to your customer

5,0 vor 5 Jahren

Kommentare: Bridging the gap between user and server. Helping to constantly improve the customer experience through feedback and communication.

Vorteile:

Pure chat is perfect for bridging the gap with your customer and massively improves the user experience. It's there for general questions and knowledge, but it's also perfect for troubleshooting and feedback. It's a very straightforward tool that puts you in direct connection with the very people you are hoping to reach.

Nachteile:

It's a powerful tool all around. Outside of a few odd hiccups here and there with connection, there is nothing in particular I can think of that I dislike about the product.

Jose
President in Puerto Rico
Unternehmensberatung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

Real time interaction with customers was a game changer

5,0 vor 6 Jahren

Vorteile:

Very easy to set-up, the interface is intuitive and allows assignment of chat representatives in no-time. For small companies providing multiple services, the same rep can assist in more than one website with no complications. The mobile app is a life-saver to optimize costs, as anyone in your organization can become a chat rep at anytime/anywhere. This tool has all the options you may expect from a chat software, including the ability to integrate with other platforms as in my case, the CRM.

Nachteile:

Pricing-wise this tool is comparable to all other solutions in the market (and none is cheap). I don't have any complain as it changed the way customer service was provided in my company.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great live chat option for free!

5,0 vor 6 Jahren

Kommentare: It's been a great low cost option for introducing live chat into our website

Vorteile:

Great interface, you can customise the live chat to quite a large extent, it's easy to use and set up

Nachteile:

The interface could be a little more user friendly and more options to customise front end would always be appreciated

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Informationsdienst, Selbstständig
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Purely amazing!

5,0 vor 3 Jahren

Vorteile:

Pure chat is great for any business, or individual to access and is highly recommended! Great customer support and not expensive at all!

Nachteile:

There is honestly nothing I didn't like.

sander
teacher in Estland
Bildungsmanagement, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

The review of the Pure Chat

4,0 vor 4 Jahren

Kommentare: Overall, i am satisfied with this software, and this has helped save out company a create amount of money.

Vorteile:

Pure chat is a software which allows you really easily add live chat feature to your website. This solution is ideal for small businesses who do not have the resources or financial possibilities to create a live chat solution by themselves for costumer support feature for exaple.

Nachteile:

In the beginning, it might be bit difficult to understand and combine this solution to your website, but usually with time you get a hang of this software, and everything smoothens.

Lance
Ordering Assistant Manager in USA
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Pure Chat for Customer Service

5,0 vor 3 Jahren

Vorteile:

What I like the most about this software is how easy it was to integrate into our websites across multiple stores, and how much it's helped us help our customers and improve our customer's experience.

Nachteile:

What I like least about the software is the notification system is a little buggy and you won't always receive one. This doesn't happen very often but when the website has a large amount of customers using it at once.

Greg
Marketing Manager in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Switched from another company and very satisfied with the Change

5,0 vor 8 Jahren

Kommentare: We are a retail and wholesales performance parts distributor and retailer. But we also do Automotive service and performance work. Pure Chat has sped up our efficiency in online chatting allowing us to answer customer faster, on the go if we need to, and track analytically where out customers are coming from and when the height of the day is for viewers. This has become more of a tool than just an online chat. We save all of our transcripts too which we weren't able to do before so we can look back and refer to prior conversations. For the money we are very satisfied with the amount of capabilities PureChat gives us to help our customers faster an easier.

Vorteile:

Easy of Function, layout, user experience is easy to figure out, allows multiple users

Nachteile:

Have not found a dislike yet!

Antwort von Pure Chat

vor 8 Jahren

We're so glad to hear Pure Chat is helping you reach customers even faster, Greg!

Lucas
ECommerce Manager in USA
Onlinemedien, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Awesome Sauce!

5,0 vor 8 Jahren

Kommentare: The people at PureChat are very knowledgeable with their service, are very prompt, and the overall experience I've had with them has been nothing short of spectacular. I use their program to so my customers have a way to communicate with me as fast as they can. Excellent software!

Vorteile:

The ability to chat with my customers and see where they are located throughout the world.

Nachteile:

I can't really say there's anything I'd change; it's awesome.

Antwort von Pure Chat

vor 8 Jahren

Thanks for the review, Lucas! I think we need to quote "Awesome Sauce!" on our customer feedback wall :D

Belinda
Creative Director in USA
Unternehmensberatung, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

PureChat | Powerful Professional Live Chat

5,0 vor 7 Jahren

Kommentare: PureChat was a nice surprise when I was looking for an easy chat service for clients who only have a few customer questions each day. PureChat offered unlimited users and unlimited chats for free, so it was an easy decision to try it out. It was simple to set up. I found it pretty powerful and intuitive and you can't beat the price.

Vorteile:

We liked how easy it was to set up an account and install the widget on a website. There is also a mobile app so we never have to miss a call. It integrates with Hubspot and Zapier so we can work with the sales team or for customer relationship management (CRM). The dashboard is really easy to navigate and the form options let you create a chat box that is consistent with your branding. There are a lot of features such as setting it to only popup during open hours and several choices for location on your website. We haven’t tried it yet, but there’s a feature to create canned responses that can be launched for questions that are frequently asked. We like the consistency it provides to customers for answering important questions. You can also upgrade to Pro to have an unbranded version without the PureChat link on the chat box. Pro subscription also includes a lot of analytics related to your chats, which would be great for businesses with a lot of customer service requests.

Nachteile:

Honestly, we haven’t found anything we view as a Con at this point. Even the Pro version is affordable and for freelancers and small businesses, budgets can be the deciding factor for whether they adopt new technology or not.

Ben
IT Director in USA
Großhandel, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to Use & Support is Great

5,0 vor 6 Jahren

Vorteile:

It's inexpensive and allows customer's to chat with our customer service team when they have a question about a product. It's easy to use and support is very helpful when an issue comes up.

Nachteile:

It uses a snippet code to be installed on your site. There have been times when an update to the snippet code was required, we weren't notified and images on our sites would not display. Support was very helpful in resolving the issue within an hour or so.

Darla
Customer Service Manager in USA
E-Learning, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Pure Chat review

5,0 vor 8 Jahren

Kommentare: I have worked with Pure Chat for about 9 months now. I have enjoyed using chat to communicate with our customers and be able to help them quickly and efficiently. During that time I can only remember 1 or 2 times that there was an issue with not being able to access Pure Chat because of technical issues. The Pure Chat usually works very well without any issues and the 2 times that there were issues I feel like it was taken care of very quickly.

Vorteile:

The ease of using it.

Nachteile:

I wish I could see the chat transcript from the other operators when helping a customer that they have already helped.

Antwort von Pure Chat

vor 8 Jahren

We appreciate the great review Darla!