GuardTek

GuardTek Bewertungen

von Trackforce

Your product is an absolute "Must have" for our security company.

Bewertet am 7.12.2017
Derrick Y.
Operations Manager
Sicherheit & Untersuchungen, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Accountibility of my officers on the graveyard shifts. Because of your app., my officers can not sleep at their post but have to get up every hour to 90 minutes to make there perimeter checks, hit the tags and thus ensure the area is secure and free of unwanted inividuals who might be up to no good.

Vorteile: As a manager I am responsible for training my subordinates with the Guardtek patrol app. Your app. is so user friendly, all of my officers are able to easily retain the training info. to properly navigate the app. to fulfill the expectations of our management staff. Very easy to set up the tags as well.

Nachteile: No negatives regarding the app. Our company has set up 9 new individual accounts with Guard-Tek just this year and that number will be getting larger. The only negative feedback I have is coming from our Financial manager who wants more of a "Break" in the pricing.

I use to it to assign cards and daily reports, have no problems

Bewertet am 29.11.2017
Brenda B.
Finance Specialist
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
3/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Easy to maneuver around. The daily reports are very useful. Just wish that I had more time to explore. Being able to find an employee is very helpful, as long as they change posts.

Nachteile: Can't delete more than 1 user ID at a time, and since can't it would be nice if you didn't have to scroll to the top every time for the trash can.
Also for some reason can't access the supervisory when passwords need to be reset.

I use it for facility tours and key control. I've found it is very easy to use and to train my men o

Bewertet am 5.12.2017
Sean C.
Security Site Supervisor
Sicherheit & Untersuchungen, 10.001+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Being web based is a plus. I enjoy being able to get alerts on my phone and while off duty.

Nachteile: I experienced a few unannounced outages due to updates or system work over the last few years. I also wish that the service was cross-platform compatible on Apple products.

poor, constantly making changes

Bewertet am 22.3.2018
Neil B.
Operations Coordinator
Sicherheit & Untersuchungen, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
4/5
Benutzerfreundlichkeit
2/5
Eigenschaften & Funktionalitäten
2/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: the ability to change reports to suit what we need them to do. customising reports and features is a big part of what we need to do.

Nachteile: 1) constant changes without been notified.
2) changes effect reports that are already set up. it would seem the changes are been made without testing the changes first
3) Very difficult to be able to talk to anybody when faults are found.
4) features that we were using regular were taken off us so we now have to go to then to ask them to make changes, this means changes that we could of made straight away co no longer be made.

Its functional, It does what it says, difficult at first to find your way around.

Bewertet am 26.3.2018
John V.
General Crisis Manager
Sicherheit & Untersuchungen, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
3/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We were able to track our members by using the app/ System as well as the device from GuardTek. We could also monitor each patrol that was made.

Vorteile: The Functionality , The look of the system, The adaptability and the staff that is always willing to assist.

Nachteile: Navigation - There are to many drop downs and this does confuse a person somewhat. It does get a bit confusing, navigating around the system at times.

Excellent tool. Very handy and eliminates the use of paper.

Bewertet am 21.3.2018
Shahbaz H.
Group Security Operations Centre Manager
Outsourcing/Offshoring
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Advantage over other security companies.
We customize the reports as per customer requirements.

Vorteile: Real-time reporting. Ability to add pictures and videos of situation.
Accessible online.
Integrates live tracking and reporting.
Useful for HSE and Audit

Nachteile: Should have more features such as 2-way voice communication.
Doesn't Sync automatically.
Reporting tool has limitations.

Easy to use and easy to teach.

Bewertet am 11.12.2017
Michael G.
Personnel director
Sicherheit & Untersuchungen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: The ability to instantly transfer reports to clients has been extremely valuable. The easy to use drop down menus for some reports has helped reduce time spent when filling out reports as well.

Nachteile: Could use more notification for the rare times the system goes down for maintenance. We have, though rarely, had this unfortunate last minute realization.

This app is perfect

Bewertet am 28.11.2017
Lauren C.
Support engineer
Sicherheit & Untersuchungen, 5.001-10.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We use this software to track our guard in their patrol rounds. They scan NFC /QR tags to determine their location and time of their patrol

Vorteile: This app is perfect, it's user friendly, has everything my company needed it for. Colorful and not complicated.

Nachteile: The price is a little much. Unfortunately there are other apps that are very similar that are much cheaper.

The software is very helpfull and a must have for the Security Industry.

Bewertet am 25.3.2018
Allan H.
Director
Sicherheit & Untersuchungen, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
3/5
Gesamt
3/5
Benutzerfreundlichkeit
2/5
Eigenschaften & Funktionalitäten
2/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Standing out from Competitors in the Security Industry, Doing away with paperwork.
But there is definetly home for improvement

Vorteile: Writing standard reports from the web application is very handy,setting up patrol routes and monitoring them is easy and user friendly.

Nachteile: There is a lot of functions that does not permit the user to customize the application to fit in with the South African market, Time and Attendance not very helpfull - using this function to determine the shifts worked is a nightmare, the option of max hours per 12hour shift must be added(the option not to calculate over time must be added as an option) The Company home screen can be colour coded with different site colours to make reading easier. There is no automated monthly payment method(Debit order system)??

Started strong and finished poorly

Bewertet am 11.4.2019
Fred G.
CEO
Sicherheit & Untersuchungen, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
2/5
Gesamt
3/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
1/5
Kundenbetreuung
1/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: No customer support.

Vorteile: Overall the software is acceptable with many good features, automated reporting and upload of post orders

Nachteile: Customer service is very poor and completely unacceptable. We would request customer support to fix issues with registering tags but the team will not return our calls

Overall good - they are almost at par with their industry colleagues/competitors.

Bewertet am 12.12.2017
Nenad M.
CEO
Sicherheit & Untersuchungen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We were able to use the guard tour system and different report features.

Vorteile: The most I liked about this software was its ease of use, both the web-based version as well as the mobile version.

Nachteile: I found that the software is great with regards to guard tour and reporting, however found that it was pretty much only limited to that.

We've had a great experience with guardtek, it's taken the business to a new level.

Bewertet am 29.11.2017
Alfredo M.
Field Operations Manager
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
2/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Huge benefit to reporting and time saving.

Vorteile: Ease of use, no more paper, and can completely customize report any way you want for each site and client.

Nachteile: Attendance tracking and scheduling has some issues. Nothing to serious all just things that could be fixed.

user friendly and the support team is excellent. Big shout out to rep

Bewertet am 23.3.2018
Juanita B.
admin
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: user friendly and the support team is excellent. Big shout out to our rep who is always will to help with a software issue.

Nachteile: no comment - very happy with the service and the device with the software. Guardtek has an excellent support team.

Great product, easy to program and use, and quite rugged.

Bewertet am 20.3.2018
Willem S.
Account Manager
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Ease of use
Ease of customizing the software
Ease of customizing the reports

Vorteile: The fact that the software can be quickly and easily customized to suit your specific requirements depending on the needs for the specific site. The automatic reporting function is great, especially as the user can choose exactly what he wants to receive in the reports.

Nachteile: The reporting feature lacks information in certain reports if you choose to not publish it to PDF, and the file is too large to e-mail to a client if you do publish to PDF to get all the information stored.

Easy to use and maintain

Bewertet am 5.12.2017
David B.
Operations Officer
Sicherheit & Untersuchungen, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Digitalized reports and the ability to create new reports easily and effectively.

Vorteile: The ability to program multiple devices to a singular site makes it effective to monitor multiple guard properties.

Nachteile: In order to add devices we need to go through a representative. There could be an easy explanation that I am not aware. Just know that even the short wait time, never longer than 4 hours, to get a devices added still caused a minor delay in providing equipment to guards.

I use the system mostly to add new employees for the patrol tasks. System worked efficient every tim

Bewertet am 23.3.2018
Alexandru U.
Operations Manager
Sicherheit & Untersuchungen, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Motivate the employees in their daily patrols, the system is easy to be used . therefore our agents are very happy to complete all the tasks that they need to perform

Vorteile: It is easy accessible , the features are not complicated therefore it is easy to find around the exact solution. Never had connection problem,

Nachteile: It is difficult to find a problem with the system, it always responded well to me. Selection of patrol reports can be reviewed

User Friendly, Ideal for our Security Industry.

Bewertet am 20.3.2018
Lizelle D.
Director
Sicherheit & Untersuchungen, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
3/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Ease of Communication to Client and Guards.

Vorteile: Reports to customers looks professional.
Adding of templates is easy to setup, would like a help screen with some functions.
Price very competitive to similar products.

Nachteile: Can't setup Company Logo myself, edit look and feel of online Reports not available, would like more functions on report editing.
Compared to Officersreports.com the their product is better. Your price is better - the reason i took it.No Debit order system in place with automated monthly payments directly debited from my bank?

it is a smart and easy to manage toy that can make your work experience more fun

Bewertet am 20.3.2018
Petru R.
leadership
Einzelhandel, 10.001+ Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
5/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Manage better the standards that should be achieved on a daily basis routine improved by a route that can be set up on the software.

Vorteile: the way that you can take pictures or videos and or make all the reports and how it automatically sends it to all the managers email without any other complication.

Nachteile: Should have an easy way to find the errors on reports or the reports that have not been sent to managers.

Good Price, Lacking Some Features

Bewertet am 15.2.2020
Levi B.
Operations Manager
Sicherheit & Untersuchungen, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
3/5
Gesamt
3/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall I am happy with Guardtek for the price and features, although I would like to see some added features or changes in future releases that accommodate mobile users that service multiple clients in a shift. The ability for a user to reassign a device based on an approved list would be a perfect improvement.

Vorteile: The customer service has been phenomenal from initial setup to making minor tweaks and changes in the system.

Nachteile: The customer is unable to make changes directly to client/property/post entries, so adding new assignments means waiting for customer service to add them for you. If your business is mobile oriented and multi-client, this may not be the choice for you. The licensing is per device and each device is locked to only one assignment. If you want to service multiple clients and provide them each with their own activity report logs, the user must be given administrative rights to change assignments on the device they are using. This works but it is a risk giving field users the ability to make changes in the system, including things like deleted or modifying other user accounts.

device works great

Bewertet am 20.3.2018
Andre V.
Technical
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
2/5
Gesamt
3/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
2/5
Kundenbetreuung
2/5
Preis-Leistungs-Verhältnis

Vorteile: feathers are great, shows all the information of the site with live communication and pics as incidents happen

Nachteile: devices dont all work on the same mobile network and get disconnected a lot, we had problems on site with most of our devices not working because of signal issues

Very enjoyable to use and the interface is food

Bewertet am 21.3.2018
Francis G.
Security Supervisor
Sicherheit & Untersuchungen, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Very enjoyable to use and the interface is good the system is easy to use and can easily check on patrols etc

Nachteile: Could do we this ability to check attendance and ad reports of sickness and absence and holidays etc

Works great

Bewertet am 21.7.2015
Carlos V.
SVP
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Easy to use. Our clients love this product.