Über Copper

Konzentriere dich mit Copper und Google auf Beziehungen und nicht auf Datensätze. Das einzige CRM, das von Google entwickelt, verwendet und empfohlen wird.

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Vorteile:

I like the simplicity of how it is laid out. It was easy to customize to some of my company's unique requirements.

Nachteile:

When I asked about a refund for the past 10 months, they said that I should have cancelled and when I said that I did, they said prove it.

Bewertungen zu Copper

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,5
Kundenservice
4,3
Funktionen
4,1
Preis-Leistungs-Verhältnis
4,1

Weiterempfehlungsquote

8,1/10

Copper hat eine Gesamtbewertung von 4,4 von 5 Sternen basierend auf 554 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (554)

Scott G.
Scott G.
General Manager in Australien
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

The CRM for sales team on Gsuite

5 vor 2 Jahren

Kommentare: I've used a lot of CRMs, from Salesforce to Pipedrive. Copper is hands down the best. Easy to use, easy for the team to adopt but still very powerful under the hood.

Vorteile:

Automated data entry. Pre-populates a lot of my contacts data so adding new leads is a simple point and click. The gmail integration is amazing. I can get a clear picture of my entire relationship from where I work - gmail. Im really starting loving the workflow automations and cool calculated fields I can make now.

Nachteile:

I'd like to see a better native integration with an email automation software

Phil S.
Sales Manager in USA
Lebensmittelproduktion, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Sales for Organic Maple Syrup

4 vor 9 Monaten

Kommentare: Great tool for the price and for a team.

Vorteile:

A very essential tool, pretty easy to use for Sales CRM.

Nachteile:

Lots of features are not needed for the basic sale of a grocery product. Would like to link a People of a Company to be the Companies Primary Contact. so there is only one entry for that in the Company. Wish saved files could be viewed and not just downloaded.

Patrick M.
PM in USA
Bau, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great product for new client prospecting

4 vor 3 Wochen Neu

Vorteile:

Copper is easy to sync with Gmail and email notifies the user when tasks are due.

Nachteile:

The software works great while working within the Google Suite but if you are operating on a different platform it is restrictive.

Michael M.
Senior Associate in USA
Konsumgüter, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Needs a Lot of Work

3 letzten Monat Neu

Vorteile:

The ability to create pipelines and track emails was good.

Nachteile:

There are a lot of things I didn't like about this software. First, it lacked basic functionality and integrations that many competitors have. As a CRM tool, it didn't have very important, basic features for email outreach. On top of this, the customer service was lackluster, and the reporting feature was even worse. I no longer use Copper and have switched to another platform.

Michael C.
CEO in USA
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

The ONLY Fully-Integrated CRM Solution for Google Workspace

5 vor 3 Monaten

Kommentare: Our small business has been a Copper client for the last 2-3 years and we have been incredibly happy with the Copper CRM product and the team that supports it. As our business grows, so do our CRM needs. Copper has been able to fulfill each of these needs as they arise, often from regular updates on their product roadmap. It's almost like Copper has been "inside our head" and developed exactly what we needed prior to us asking. @TeamCopper - Great job listening to your clients in the community and actually developing your product to suit our needs. This is what encouraged us to sign a 5-year agreement with you!

Vorteile:

Full functionality within Google Workspace plug-in (Gmail, Calendar). Ability to pull a list view of Opportunities, Leads, etc and update individual records without leaving the screen (HUGE time-saver).

Nachteile:

Import function needs work in the area of duplicate management and add/ overwrite tags. Third-party integration with Zapier makes this seamless but can add unnecessary expenses.

Robert B.
Commercial Business Manager in USA
Baumaterial, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Not the standard CRM / Project Tracking

5 vor 3 Monaten

Kommentare: We use Copper to manager our existing customers. We do not add new customers often, just account management really. We also use it to track commercial projects. It's two completely different uses. We use Opportunities as commercial projects. It would be nice if People/Companies could be segmented as different types with different visible fields. We group a lot of fields and have to toggle open/close based on the type of person being entered.

Vorteile:

Our company uses the Google Suite of apps so integration with our current setup was extremely easy. We had a single implementation person assigned to our account and she was extremely helpful and responsive. Also the customization options were very useful.

Nachteile:

The canned reports were not useful to us. We had to build our own through Google Analytics. However the Copper team have recently been upgrading their reports, with the ability to create custom reports now. It's much better.

Verifizierter Rezensent
Owner in USA
Verifizierter Nutzer auf LinkedIn
Baumaterial, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

I really like Copper

4 vor 9 Monaten

Kommentare: For us it all hinges on Opportunity tracking - which we modified into a "start-to-finish/inquiry-to-money-collected" tracker. We don't use the project management or task management.

Vorteile:

The Google integration and drag and drop pipelines/stages are what sold me. It didn't take long to learn and start modifying it for our activity/information needs. The mobile version is more than adequate and the whole UI is well done. Like all good software, I'm sure there are features and shortcuts we don't use enough, but basically, it is more than suited for what we use it for; Customer information and job process tracking.

Nachteile:

These cost more money - via upgrade; Mailchimp integration, adding many custom fields, and better than limited reporting. We run the Basic version.

Kayla G.
Founder, CEO in USA
Verbraucherdienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Simple, Powerful Start-up CRM

5 vor 3 Monaten

Kommentare: We use copper as a CRM tool, a pipelining tool for fundraising, an ATS (applicant tracking system) for hiring, and a task management system for customer support.

Vorteile:

Copper is a fantastic CRM for startups leveraging Gmail that want seamless integration and an intuitive UI. Pricing is affordable in early plans, enabling startups to leverage Copper in their earliest days.

Nachteile:

The brand needs a revamp – there are so many muted color, bland CRM tools. Copper *feels* like a fresher experience, and I wish their brand matched that new feeling.

Terry M.
Owner in USA
Internet, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

easy to use, decent value

5 vor 3 Monaten

Kommentare: Good. The support is good. I havent taken enough time to really understand how to maximize it.

Vorteile:

Easy to get started. Easy to import. Easy to learn with good documentation.

Nachteile:

Not being able to have an attachment to a group email. No SMS tracking. Appointment reminders are email. There has to be a better way. It is pretty expensive when you add in the cost of gSuite, per seat.

Maggie R.
Digital Marketing in Frankreich
Computer-Software, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Copper is a great CRM for smaller businesses

4 letzten Monat Neu

Kommentare: I loved my experience with Copper, but unfortunately my team switched to HubSpot as our company grew

Vorteile:

The tool has many different integrations that make up for its lack of features compared to other CRMs

Nachteile:

Copper was lacking in terms of features. For this reason, it is better for smaller teams who are simply looking to manage contact lists and send email campaigns

Marc-antoine B.
Manager, booking agent, label manager, PR in Kanada
Musik, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Copper is a great tool for sales, contacts and tasks management

5 vor 9 Monaten

Kommentare: Copper is defenitely a very powerful tool when it comes down to sales and task management. It is easy and instinctive to use!

Vorteile:

As a booking agent and as an artist manager, the 2 things that I enjoy the most with Copper are the Task Manager and the Contact List features. It goes without saying that the contact list manager is a very powerful tool. It is easy to use: whether you just want to browse through the contacts, uplaod/add new clients or even if you need to find a "needle in a haystack". All the filters that you can apply in a research are super helpful! The task Manager is also one of the main feature that I use on a daily basis. I find it super easy and convinient to set up remainders and follow ups. It is also very useful when it comes down to dedicate tasks to colleagues (without having to talk to them, because you can be very clear using the "details" section).

Nachteile:

I think probably the biggest issue I have with Copper is that we are all francophones at Doze Agency. Because the version of the software we are using is in English, we sometimes have problems with some "list management". We sometimes have to use some special caracters in French (for exemple: "é", "è", "à", etc.). Maybe a French version of the software is not an option, but a cool feature would be that the software could associate special caracters like "é" to the letter "e" or a caracter like "à" to the letter "a". I know it may sound strange to some, and I don't know to what extent there are other french speaking users of the software, but it would defenitely be a great plus!

Janna W.
owner in USA
Kunst & Handwerk, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Copper is helping me keep track of my customers

4 vor 2 Jahren

Kommentare: Overall it has been helpful to keep track of my contacts. I wish that there were more features for the lower price point, like marketing and email features.

Vorteile:

I like that it syncs to my Gmail and automatically goes back through 1 year of communication to add all those emails to my connections with my contacts. The Gmail extension makes it super easy to add new contacts to my CRM and keep track of our conversations. It also makes it easy to keep track of leads and opportunities and what stage they are at. The Task function is nice how it adds to-do items to my calendar and sends me reminders. That is helpful so I don't forget to do things daily.

Nachteile:

It's pretty expensive for only one user and many of the best features of it are only available for the higher pay level. Also, it's doable to use from Gmail on a phone but not easy. I wish the app extension worked better.

Jaimee I.
Office Manager in USA
Marketing & Werbung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Copper

5 vor 2 Jahren

Kommentare: Copper has cut down dramatically on administration data entry try which allows for our staff to communicate with our prospects more frequently, which in return is bringing in more business for the company.

Vorteile:

Copper has helped our company tremendously in regarding to time spent updating our CRM systems. We use to have to add all emails to the system, Copper automatically adds all the emails which has cut down on our administration time dramatically. It will also pull contact information for the internet, which also helps cut down time so the time can be spent elsewhere. Another favorite feature is being able to view the contact file in gmail when an email from that specific person comes in.

Nachteile:

We wish that when adding notes into copper, there was more flexibility in regards to changing the color of the font or being able to highlight something within the note. Also, sometimes we have an individual in the system with more than one company but Copper doesn't allow you to add duplicate emails to multiple files.

Antwort von Copper

vor 2 Jahren

Greatly appreciate the feedback, Jaimee!

Jacqueline C.
Broker/Owner in USA
Immobilien, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Intuitive, Inclusive & Scalable

5 vor 2 Jahren

Kommentare: Wonderful! The customer service is AMAZING and overall we have converted so much more closed business as a result of effective lead and pipeline management within our company.

Vorteile:

The ability to manage leads, manage pipelines, and store data, along with the ability to automate lead management.

Nachteile:

the lack of ability to integrate with other softwares, the lack of commission management features, and the lack of ability to specifically disburse leads automatically based on tracked conversion rates

Antwort von Copper

vor 2 Jahren

Solid feedback that we'll be sharing with our team. Thank you, Jacqueline!

Dulce L.
Legal assistant in USA
Rechtsberatung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Amazing CRM!

5 vor 9 Monaten

Kommentare: Overall very happy with this software. Didn’t need any training at all as it’s very intuitive and easy to work with.

Vorteile:

It is very user friendly, loads quickly and can be used on the go. I love that there’s an app that works smoothly on my iPhone and iPad. This makes us super easy to work on the go or to be able to access info when away from the office. I also love the copper extension that allows me to see if my clients have opened up our emails (it lists each date and time it was opened)

Nachteile:

The only issue I have is that the Copper extension (not the software itself) sometimes marks an email as being read if I open it to link it to an opportunity. Not a big deal, I can usually rule out the “read” notification right after the email was sent because I know it was me. Any other reads are ones our customers triggered when they opened the email. I also wish that the mobile app allowed you to view the customers numbers without having to select the “phone” or “call” option.

Mark B.
Mark B.
Proposal Manager in Kanada
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: GetApp

Copper, formerly ProsperWorks - Great tool for G Suite/Google Apps Users

5 vor 4 Jahren

Vorteile:

I've used Copper (under its original brand) both as a freelance digital contractor and in an agency setting. I found the standalone app to work fine, but there's no comparison to how well it worked with gMail, Google Docs and other elements of G Suite. I read a Forbes article about the rebrand and apparently Copper signals a move for the company where their apps are on Google Cloud, and to better support G Suite, and that seems like great news. If you are an agency using G Suite it seems to be a no-brainer to use Copper to me. Especially for tracking emails and customer conversations related to opportunities. The rebrand caught me by surprise when I was looking for something for a client. The Forbes article sheds some light on the rebrand and evolution. I'm a little biased as I wrote an article once for ProsperWorks, but this review is strictly from my experiences with the app, and the company. They have great customer success follow-up and have many scheduled support resources/weekly webinars to ensure you get the best out of your investment. I don't sell this app, I just was happy with how easy it was to use the tool, I've worked with Dynamics CRM, Salesforce and other CRM apps and I stand by my appreciation for how great this app is for G Suite and for agencies.

Nachteile:

I think the Copper rebrand is a sign of lots of changes for this solution, and the Forbes article says that there are positive changes to further align this solution with the Google ecosystem. I will say that the rebrand was news to me, but I haven't used the app in a month or so now since a recent contract ended .

Michael B.
Associate in USA
Baumaterial, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Copper for Small Business

4 vor 9 Monaten

Kommentare: I like Copper, it is easy to use and integrated with Gmail. Cloud base allows use any place in the world. Accounts and analysts (people who do nothing but watch what I do) love looking at my copper but hate putting information in system.

Vorteile:

1. Organizes leads, people, and anything for sales. 2. sends reminder emails about presentation or phone call. 3. cloud based, can be done anywhere 4. Task managment 5. easy input with enough infomration on clients. Sometimes find info on leads online.

Nachteile:

1. Can't same attachments for emails. 2. Does not integrate with LinkedIn (App for LinkedIn mixing is terrible). 3. Not enough time to use because focoused on other things for small busines.

Luis manuel F.
Luis manuel F.
VP Of Sles in Kolumbien
Verifizierter Nutzer auf LinkedIn
Verbraucherdienste, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Copper nos ahorra tiempo

5 vor 2 Jahren

Kommentare: La apropiacion de la herramienta en el equipo de trabajo nos permitido entender los datos comerciales que a su vez nos permitio mejorar las ventas

Vorteile:

La integracion con Gsuite nos ahorra tiempo teniendo todo en un sola pantalla nos permite actualizar el CRM mientras trabajamos en el correo electrónico

Nachteile:

Lo que mas me gusta es lo simple de la herramienta pero es super robusta

Drew B.
Drew B.
Director of Sales in USA
Versicherung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great CRM for Gmail Users

5 vor 3 Jahren

Kommentare: Great company with an excellent support team always available. Offer monthly training and update webinars as well.

Vorteile:

Love this CRM as it integrates easily with Gmail. Good ways to customize the pipelines and customer management options.

Nachteile:

Does take some time to set everything up and need to add on a few features to have it customize the way you want.

Antwort von Copper (formerly ProsperWorks)

vor 3 Jahren

Thank you for the kind words, Drew. Taking into consideration your cons for the product and see how we can work to make it better. Thanks again!

Verifizierter Rezensent
Operations in Guatemala
Verifizierter Nutzer auf LinkedIn
Öffentliche Ordnung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Has helped me get my marketing leads in order

4 vor 4 Jahren

Kommentare: Copper has made it easy for me to keep track of my leads. With it's basic functions anyone can use it without reading extensively through a guide or manual. I would recommend it to new businesses because of it's simplicity and inexpensiveness.

Vorteile:

I've used copper for a while now - it was called Prosperworks when I first started to use it. It was my first CRM and it has helped me get my marketing leads in order as well as showed me how to use a CRM. Since it has simple features it is easy to use and learn and once you get the hang of it you are able to understand bigger and more complex systems so I'd like to think of Copper as a gateway CRM. I love how it integrates with Gmail so that with just one click of a button on the side panel that shows up after you install the Chrome extension and you have the contact's information saved- which spares you the work of manually adding a contact to the platform. The filters are easy to use and the fields can be customized. They even have a "market place" where you are shown information on the contacts whom you've recently exchanged emails with and it gives you the option to save it to your list. The pricing is also reasonable, especially if your company is in its early stages.

Nachteile:

The thing that I dislike most about Copper is the field mapping that needs to get done prior to importing a list of leads via an Excel sheet. If there is one error or if it doesn't recognize the information within a cell then it wont import it and it will give you a pop up window with the option to correct it right then and there. I've found myself fighting with it plenty of times because it wont accept what I'm writing and then I would resort to canceling everything and just deleting that contact from the list to add it manually afterwards just to get the import feature to work. Also it is such a chore to import these lists, you have to click on so many menu items to get to the import function.

Allison M.
CMO in USA
Informationstechnologie & -dienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

Copper - CRM

5 vor 2 Jahren

Kommentare: Overall, a very good CRM. It has all the functionality and tools I need to manage the sales process.

Vorteile:

Copper is a solid CRM with lots of features to help handle your sales funnel from start to finish. You can sort/filter and run lists, export lists, and manage tracking of interactions, schedule follow ups and keep track of emails.

Nachteile:

There are a few key features on Copper that are not intuitive/user friendly. It's not that they are difficult, but features could be better marked and highlighted as to how to do certain things on the platform. I wish it had better tracking to manage a sales team.

John R.
Owner in USA
Versicherung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Basic CRM

4 vor 2 Jahren

Kommentare: Overall experience was good until I knew I was paying more for less.

Vorteile:

At that time I was looking for a CRM that integrates with G Suite at that time called Google Apps. This was the second CRM I tried.

Nachteile:

You have to play a lof more for the better features that actually completes the CRM. After checking out other companies I realized after using it for more than a year that the CRM is lacking in features.

Andrea S.
Membership Animator in Kanada
Non-Profit-Organisation Management, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Everything I need for success in one platform

4 vor 9 Monaten

Kommentare: At first the learning curve with Copper CRM was difficult especially since I had been trained in other softwares. The video tutorials were a great help! At this time and after the learning curve I am very happy with my overall experience with Copper. I use it daily and enjoy how I can personalize the features to suit my sales and relationship management needs.

Vorteile:

There are a few features in which I like most about the Copper CRM software. Firstly, the opportunities pipeline feature. This is a great tool in following the journey of prospective members and new members. When moving throughout stages of the platform intergrations allow for tasks to be automated with intergrations to Gmail. Which leads me to my next favourite feature which is the Gmail intergration and Zapier intergrations. This allows for my workflow to become much easier, built-in interaction tracking, and more. The email templates are a huge plus too!

Nachteile:

It was previously the dashboard, but the recent upgrade which allows for a customizable dashboard is a wonderful added value.

Richard H.
New Business Generation in USA
Marketing & Werbung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Copper CRM is Way Better than other CRM software I've tried -- and I've tried many.

5 vor 9 Monaten

Kommentare: With me now using Copper CRM, I've found that I can make about 20% more connections during a day because the software is so logically laid out and easy to use. It keeps all the information I need right where it would logically be located. So Copper has saved me time and made me more productive -- and it surprised me.

Vorteile:

Copper is well designed, and very easy to use. It is logical and well laid out. I've tested 7 other products before Copper and they all were too cumbersome and hard to run.

Nachteile:

I don't like having to retype the same address information into the program for a "Person" who I am Adding to a Company that already has that address information in it. There should be a pop-up that asks "Use same address as "Company Name?"

Connor M.
Technical Systems and Team Support Manager in Kanada
Verifizierter Nutzer auf LinkedIn
Tierarzt, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Flexiable and Easy to Use

5 vor 2 Jahren

Kommentare: We've been able to create multiple ticketeing systems and pipelines to track ROI on new promotions and programs.

Vorteile:

The flexibility the software offers through customization and its automated workflows make both your job as an admin, and your everyday user's lives so much easier. It's also so incredibly easy to learn even on the higher technical end it isn't challenging.

Nachteile:

A number of the support articles are very outdated, especially in regards to the various integrations you can make, but reaching out to support usually fixes this.