Über Channels

Anrufanwendung für Kundenserviceteams, Callcenter und Vertriebsprofis

Erfahre mehr über Channels

Vorteile:

It's dashboard provides all the metrics we need to monitor and manage our KPI's. Also, CrazyCall's autodialing feature helps us save time so we can focus on closing more deals.

Nachteile:

No custom report building capabilities. SMS/social media not integrated.

Bewertungen zu Channels

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,7
Kundenservice
5,0
Funktionen
4,7
Preis-Leistungs-Verhältnis
4,9

Weiterempfehlungsquote

9,1/10

Channels hat eine Gesamtbewertung von 4,8 von 5 Sternen basierend auf 36 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (36)

Konstantinos K.
Konstantinos K.
Owner, Managing Director in Bulgarien
Verifizierter Nutzer auf LinkedIn
Buchhaltung, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: GetApp

Exceptional Customer Service, Very Efficient Tool for Outbound Projects. Needs inbound to become absolutely top-notch

5 vor 5 Jahren

Kommentare: We are using CrazyCall for more than a year now for our call center focusing on outbound campaigns (telesales & surveys). The experience was very positive from the pre-sales part, and it got even better after we got on board. Any issue or question is addressed in a very easy and efficient manner by the support team.
The platform is easy to administer, the sound quality is very good and the features and functionalities, although a work in progress, are getting richer by the month. On top of that, the support team has proven it is striving to accommodate off-the-shelf feature-related requests.
If you are focused on outbound and are looking for a cloud-based, sound solution, I would definitely consider CrazyCall. Keep up the good work guys

Vorteile:

Easy to administer at all levels, general settings, users and campaigns Flexible scripting tool Very good sound quality Exceptional customer service Team very responsive to customer requests Integrated email functionality

Nachteile:

Inbound functionality not yet developed No custom report building capabilities SMS/social media not integrated

Karla L.
Analista sénior in Venezuela
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Good sound quality

5 vor 4 Jahren

Kommentare: It is a fairly easy to use application and as you get involved with it your knowledge increases and so your speed when working on it, has a very good sound quality.

Vorteile:

In a job where the flames are endless CrazyCall has been very helpful, from being able to record calls in an orderly manner, to keep track of the cases that we have both in favor and negatively, this application has managed to improve our performance and increase our quality of service.

Nachteile:

The download of information from the cloud is usually somewhat slow.

Antwort von CrazyCall

vor 4 Jahren

Hi Karla, thanks for sharing your opinion! :) We're super happy to see how beneficial CrazyCall has been for your business.

Holly K.
Head of Client Services in Australien
Informationstechnologie & -dienste, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Well Price but a Little Clunky to Use

4 vor 3 Jahren

Kommentare: CrazyCall does have good customer support and you can always reach someone when you need assistance. We were looking to use the software to do follow up calls and the ability to add in scripts for callers is a nice feature although ultimately not something we used. I think it would also be a great feature to be able to manually dial in numbers too, cover off all bases. The ability to integrate with other software is also a plus.

Vorteile:

It is an affordable option, some of the functionality is more advanced than other competing platforms. Customer support was fast.

Nachteile:

The autodialer. Had to move away from the software as there was no option to enter in a phone number manually as well to call. Autodialer has it's time and place but so does the option to make a phone call and manually enter the number. Could do not this with this software so moved away from it.

Antwort von CrazyCall

vor 3 Jahren

Thanks for the review Holly! There is the option to call manually with our call widget (it's an extension for Chrome). It has an option to click to call when you are on a webpage or you can simply provide a number manually. We also have a mobile app (it's still in beta, but you can easily download and use it) where you can call manually directly from your mobile phone. If you'd like to test it again just let me know P.S. Our support says Hi!

Kacper P.
Kacper P.
Sales, Marketing and Deployment Manager in
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: GetApp

Best inteligent for yours call center

5 vor 6 Jahren

Kommentare: I had pleasure to work with Crazy Call for over one year. Application is fast growing giving the users all functions that they need and are wondering about. Every part of application looks like it's designed with cautious about functionality so every function you'll find will help you to make cold-calling, monitor it, couch your team and measure their performance. CrazyCall API helped me in syncing gathered information to my CRM systems and automatically transfer there info about every won deal. CrazyCall support is taking very good care about customers so every ticket is fixed in blazing time with highest customer service rate. I would never change this soft for any else.

Vorteile:

Complete solution that could rise your sales team performance Still growing and adding great functions Best customer service ever

Iliana D.
Iliana D.
Co-Founder in El Salvador
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great tool for sales teams

5 vor 4 Jahren

Kommentare: We are able to keep a full pipeline thanks to them.

Vorteile:

Crazy Call provides a great solution for teams looking for an advanced dialer software to generate leads. We use their robo dialer, and our sales teams generate a lot of appointments for sales.

Nachteile:

We had to go through their initial launch phase, - they improved their tool and service very quickly

Antwort von CrazyCall

vor 4 Jahren

Thanks Iliana, it's awesome to hear we can help you :)

Pablo T.
Pablo T.
sociologo in Venezuela
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

A program that teaches you to have a better business

5 vor 4 Jahren

Vorteile:

In my search on the internet to provide a better service to my clients I got this call recorder, very useful to record the calls of my clients and learn from the opinion of them. Claims, suggestions, appreciations are necessary to build a solid business and this tool allows me to listen to calls again to establish better sales strategies and improve my products

Nachteile:

Sometimes the download of information from the cloud is slow, however it is not a big obstacle to exploit the capabilities of this service

Antwort von CrazyCall

vor 4 Jahren

Thanks for great review, Pablo! We are happy you found our software so useful!

Joy P.
Supervisor in USA
Verifizierter Nutzer auf LinkedIn
Krankenhausversorgung & Gesundheitswesen, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Definitely works better than I expected!

5 vor 3 Jahren

Kommentare: I am a supervisor in a personal care home and multitask is my middle name! I'd either write messages on my hand if I had a pen handy, or I'd try like crazy to remember exactly which resident just received a call that their loved one was coming in to see them because I was in the middle of half a dozen other things! Not an issue with this software! I've been so much more organized and no calls forgotten or subjects missed.

Vorteile:

The ease of use is definitely the best. Not over complicated at all.

Nachteile:

I haven't had any issues whatsoever what this software.

Antwort von CrazyCall

vor 3 Jahren

Hi Joy, I'm really happy you enjoy our software so much! Such reviews keeps us going :)

Verifizierter Rezensent
Data Analyst in USA
Verifizierter Nutzer auf LinkedIn
Einzel- & Familiendienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Making calls through CrazyCall

4 vor 3 Jahren

Vorteile:

It’s nice to have the dashboard on CrazyCall to visually see your progress when making calls through a list. You can clearly see how many people are on the phones and how many calls have been made or still need to be made.’

Nachteile:

There seem to be some minor glitches still with the software that make it freeze up occasionally which can be frustrating but typically if you restart your computer before using it, it should work pretty well.

Antwort von CrazyCall

vor 3 Jahren

Thanks for the review!

Fabricio G.
Fabricio G.
Asistente personal in Venezuela
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Very productive

5 vor 4 Jahren

Vorteile:

This software is very easy to use and manage at all levels. He does everything he says in the description.

Nachteile:

It is very difficult to say that is what I do not like about this software, is very good its price is quite low for all the benefits offered by CrazyCall. Something bad doesn't have.

Antwort von CrazyCall

vor 4 Jahren

Fabricio, thanks for the great review! It's always a please to hear such kind words and we are really happy you find our solution so useful!

Tom D.
Tom D.
Freelance Language Teacher in Belgien
Verifizierter Nutzer auf LinkedIn
Bildungsmanagement, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: GetApp

Great budget friendly app for telesales campaigns

5 vor 5 Jahren

Kommentare: Think this is the perfect app for those in search for a simple, pay-as-you go telesales app. Great interface, good call quality and cheap rates. Their support is outstanding.

Vorteile:

- Great interface - Powerdialler smoothly runs you through your campaigns - Cheap call rates - Good call quality - Great support

Nachteile:

- Limited reporting in their free plan - No inbound possibilities yet

Verifizierter Rezensent
Investment Banking Analyst in USA
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 10.000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Records Your Important Conversations In Case You Forget

5 vor 4 Jahren

Vorteile:

My job involves a lot of time on the phone talking to clients, stock brokers and fund managers. Since I wear many hats, there are times when I can forget what one person needs or miss something they said during our conversation. This can happen when I’m multitasking and not able to write things down. With the help of CrazyCall, this program has eased the pressure and helped me keep track of my important phone conversations. The recording feature allows me to play back our conversations which I do at the end of the day before work ends. With CrazyCall, I can be more organized and efficient. It teaches me to prioritize my projects accordingly.

Nachteile:

Not much to comment on because I like their service. Perhaps an additional perk would be to add a video conference call feature that is recordable so we can keep track of the conversations.

Antwort von CrazyCall

vor 4 Jahren

Thanks for sharing your thoughs! We're really happy we can help with your day-to-day work :)

Verifizierter Rezensent
National Account Manager in USA
Verifizierter Nutzer auf LinkedIn
1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

An extremely easy to use program that we can access from any browser, a wonderful feature.

5 vor 4 Jahren

Vorteile:

It has raised our level of organization and management more than any other addition to our current workflow. It's helped cheapen our operation, increase the quality of our calls, and create powerful reports of any kind.

Nachteile:

Initially we were concerned that the connection through web browsers could be compromised, but network quality has generally been excellent. After having used it for just a little bit of time, we're very satisfied with CrazyCall.

Antwort von CrazyCall

vor 4 Jahren

Thanks for the 5 stars! :)

Verifizierter Rezensent
Customer Service Manager in UK
Verifizierter Nutzer auf LinkedIn
Öl & Energie, 10.000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Easy and Simple to use

5 vor 4 Jahren

Vorteile:

Covers all the necessary features for customer service. File transfer is not featured by most software similar to CrazyCall. The process of our call documentation did change after we discovered CrazyCall. The support team was easy to contact regarding our problems and difficulties.

Nachteile:

The team had a difficulty with the setup for a while, but after contacting the support team, it was then easily setup. No more further disadvantages faced while using CrazyCall.

Antwort von CrazyCall

vor 4 Jahren

Thank you for the review! It keeps us motivated. Our support team says hi! :)

Juan carlos C.
Call Center agent. in El Salvador
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy to use and communicate with teams!

5 vor 4 Jahren

Vorteile:

1. You can organize all your calls in dashboards. 2. You can listeng any outbound call and tracking It. 3. Transfer all your contacts. 4. Easy to use. 5. Automating calling.

Nachteile:

1. In the analyze data, It should be a great Idea to implement differents views or If it is posible conected to power BI to have different dashboards.

Verifizierter Rezensent
People Business Partner in UK
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 5.001-10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: GetApp

Best ROI on Calls

4 vor 4 Jahren

Vorteile:

It was very easy to set up and that's always a good start. The support for this app is outstanding and they are very quick to help and assist. Easy way to manage sales and ensure you don't lose out on the quality of the calls. Best for call centers.

Nachteile:

I would recommend to ensure you ask all the questions when setting up as it will work better than going back and forth.

Jhon S.
Electronic Engineer in Kolumbien
Verbraucherdienste, 501-1.000 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Crazycall review

4 vor 4 Jahren

Vorteile:

crazycall improve the efficiency of the call center and monitor its live performance also allows an in-depth analysis of the performance of consultants and complete projects

Nachteile:

there are no custom report creation capabilities the download of information from the cloud becomes somewhat slow

Antwort von CrazyCall

vor 4 Jahren

Thanks for the kind review!

Verifizierter Rezensent
Strategic Customer Manager in Portugal
Verifizierter Nutzer auf LinkedIn
Internet, 201-500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Intuitive software and great support!

5 vor 3 Jahren

Vorteile:

Super easy and intuitive to use! You can start to work with it after a quick webinar. I like the automatic calls and recording tools. Great level of sound quality also. The support team is always helpful.

Nachteile:

Currently, I have nothing to complain. Maybe they can improve the reports section.

Antwort von CrazyCall

vor 3 Jahren

Thanks for the review! I'm really happy to hear you like our software. It really keeps us going!

Verifizierter Rezensent
Head of Business Development (Extraordinaire) in Israel
Verifizierter Nutzer auf LinkedIn
Internet, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: GetApp

Great choice for a sales team

4 vor 3 Jahren

Vorteile:

CrazyCall has been great for our sales team and we many of of its features. It's dashboard provides all the metrics we need to monitor and manage our KPI's. Also, CrazyCall's autodialing feature helps us save time so we can focus on closing more deals.

Nachteile:

Our IT team is still working on it but some reason the download speed from CrazyCaller is very slow.

Cezary K.
CEO in Polen
Internet, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

eCommerce Sales increase

5 vor 6 Jahren

Kommentare: we were looking for a way to personalize Customer experience on a new level in our eCommerces and follow it with top notch Client Serivce - Crazy Call made it possible with little to none IT Development from our side; our Clients receive the proper attention they need and we can do it with ease

Vorteile:

- easy to setup - cloud based - value for money

Mirella W.
Business Development Manager in
Verifizierter Nutzer auf LinkedIn
Outsourcing/Offshoring, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: GetApp

High quality, innovating app

5 vor 6 Jahren

Kommentare: Great benefit of CrazyCall is its simplicity. Once you’ve get to know this app (which also isn’t hard at all) you won’t even think about switching to something different. Since we’ve started using CrazyCall our agents experience improved, it’s quicker and simpler than it’s ever been. More, our performance is actually higher! I would honestly recommend this app, it’s good for you ;)

Łukasz C.
Project Manager in
Verifizierter Nutzer auf LinkedIn
Outsourcing/Offshoring, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: GetApp

Excelent Tool

5 vor 6 Jahren

Kommentare: Excellent for creating, managing, and keeping business opportunities. CrazyCall is a highly sales tool that helps manage your company. CrazyCall bring our business on next step.

Karol ¿.
Founder in Polen
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Crazy Call - great work tool

5 vor 7 Jahren

Kommentare: Crazy Call, above all, is about improving call center efficiency and monitoring its performance live.
But that's not all. On top of improving key indicators, Crazy Call's innovative interface translates significantly into better comfort of work for agents and consultants. Managers, on the other hand, receive a solution which collects all key parameters in one place, while all decisions can be made without the help of your IT support team. This increases the operational efficiency and, as a result, management is more effective and always backed by reliable information.

Tomasz K.
Polen
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Crazy Call

5 vor 7 Jahren

Kommentare: Crazy Call is a tool that rapidly improves efficiency, and thus increases profits not just by achieving the same results at lower cost. CC will also improve on these results. The advantage is two-fold: better results, achieved at lower cost. It also allows in-depth performance analysis of consultants and whole projects. I honestly can not imagine a more effective project management tool than Crazy Call.

Antwort von Crazy Call

vor 7 Jahren

Call Center Inter Galactica is our first client, therefor it is even more than pleasant to know, that we have met business goals and helped building business.

Verifizierter Rezensent
Sales Agent in Bulgarien
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy of use and very effective

5 vor 4 Jahren

Vorteile:

Easy to administer at all levels, general settings, users and campaigns Flexible scripting tool Very good sound quality Exceptional customer service Team

Nachteile:

Some undocumented features only available when you know where to look for them. Platform developed faster than its documentation. - cloud-based, which can be an issue for some customers

Antwort von CrazyCall

vor 4 Jahren

Thanks for the awesome review! P.S. Our support team says Hi! :)

Jan B.
Jan B.
CEO in
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: GetApp

Great for highly integrated setups

5 vor 6 Jahren

Kommentare: We have been using Crazy Call for some months now in a highly integrated setup with marketing automation suites (Selligent, IBM Campaign). We cannot love it more for flexibility and very precisie reporting. Every single stage can be monitored and trigger activities in other channels. Very useful when you try to carve ****-channel experience.

Vorteile:

- scalability - friendly API - precise triggers - powerful reporting

Nachteile:

- some undocumented features only available when you know where to look for them. Platform developed faster than its documentation. - cloud-based, which can be an issue for some customers