Channels Erfahrungen

Exceptional Customer Service, Very Efficient Tool for Outbound Projects. Needs inbound to become absolutely top-notch

Kommentare: We are using CrazyCall for more than a year now for our call center focusing on outbound campaigns (telesales & surveys). The experience was very positive from the pre-sales part, and it got even better after we got on board. Any issue or question is addressed in a very easy and efficient manner by the support team.
The platform is easy to administer, the sound quality is very good and the features and functionalities, although a work in progress, are getting richer by the month. On top of that, the support team has proven it is striving to accommodate off-the-shelf feature-related requests.
If you are focused on outbound and are looking for a cloud-based, sound solution, I would definitely consider CrazyCall. Keep up the good work guys

Vorteile:

Easy to administer at all levels, general settings, users and campaigns Flexible scripting tool Very good sound quality Exceptional customer service Team very responsive to customer requests Integrated email functionality

Nachteile:

Inbound functionality not yet developed No custom report building capabilities SMS/social media not integrated

Best inteligent for yours call center

Kommentare: I had pleasure to work with Crazy Call for over one year. Application is fast growing giving the users all functions that they need and are wondering about. Every part of application looks like it's designed with cautious about functionality so every function you'll find will help you to make cold-calling, monitor it, couch your team and measure their performance. CrazyCall API helped me in syncing gathered information to my CRM systems and automatically transfer there info about every won deal. CrazyCall support is taking very good care about customers so every ticket is fixed in blazing time with highest customer service rate. I would never change this soft for any else.

Vorteile:

Complete solution that could rise your sales team performance Still growing and adding great functions Best customer service ever

Well Price but a Little Clunky to Use

Kommentare: CrazyCall does have good customer support and you can always reach someone when you need assistance. We were looking to use the software to do follow up calls and the ability to add in scripts for callers is a nice feature although ultimately not something we used. I think it would also be a great feature to be able to manually dial in numbers too, cover off all bases. The ability to integrate with other software is also a plus.

Vorteile:

It is an affordable option, some of the functionality is more advanced than other competing platforms. Customer support was fast.

Nachteile:

The autodialer. Had to move away from the software as there was no option to enter in a phone number manually as well to call. Autodialer has it's time and place but so does the option to make a phone call and manually enter the number. Could do not this with this software so moved away from it.

Great tool for sales teams

Kommentare: We are able to keep a full pipeline thanks to them.

Vorteile:

Crazy Call provides a great solution for teams looking for an advanced dialer software to generate leads. We use their robo dialer, and our sales teams generate a lot of appointments for sales.

Nachteile:

We had to go through their initial launch phase, - they improved their tool and service very quickly

A program that teaches you to have a better business

Vorteile:

In my search on the internet to provide a better service to my clients I got this call recorder, very useful to record the calls of my clients and learn from the opinion of them. Claims, suggestions, appreciations are necessary to build a solid business and this tool allows me to listen to calls again to establish better sales strategies and improve my products

Nachteile:

Sometimes the download of information from the cloud is slow, however it is not a big obstacle to exploit the capabilities of this service

Good sound quality

Kommentare: It is a fairly easy to use application and as you get involved with it your knowledge increases and so your speed when working on it, has a very good sound quality.

Vorteile:

In a job where the flames are endless CrazyCall has been very helpful, from being able to record calls in an orderly manner, to keep track of the cases that we have both in favor and negatively, this application has managed to improve our performance and increase our quality of service.

Nachteile:

The download of information from the cloud is usually somewhat slow.

Very productive

Vorteile:

This software is very easy to use and manage at all levels. He does everything he says in the description.

Nachteile:

It is very difficult to say that is what I do not like about this software, is very good its price is quite low for all the benefits offered by CrazyCall. Something bad doesn't have.

Great budget friendly app for telesales campaigns

Kommentare: Think this is the perfect app for those in search for a simple, pay-as-you go telesales app. Great interface, good call quality and cheap rates. Their support is outstanding.

Vorteile:

- Great interface - Powerdialler smoothly runs you through your campaigns - Cheap call rates - Good call quality - Great support

Nachteile:

- Limited reporting in their free plan - No inbound possibilities yet

Great for highly integrated setups

Kommentare: We have been using Crazy Call for some months now in a highly integrated setup with marketing automation suites (Selligent, IBM Campaign). We cannot love it more for flexibility and very precisie reporting. Every single stage can be monitored and trigger activities in other channels. Very useful when you try to carve ****-channel experience.

Vorteile:

- scalability - friendly API - precise triggers - powerful reporting

Nachteile:

- some undocumented features only available when you know where to look for them. Platform developed faster than its documentation. - cloud-based, which can be an issue for some customers

Top Notch Software

Kommentare: Crazy call is the trustyworthy software. Interface and reports are more than sufficient. Support is responsive and dependable. I cannot imagine our sales process without it.

Vorteile:

Easy of use and very effective

Records Your Important Conversations In Case You Forget

Vorteile:

My job involves a lot of time on the phone talking to clients, stock brokers and fund managers. Since I wear many hats, there are times when I can forget what one person needs or miss something they said during our conversation. This can happen when I’m multitasking and not able to write things down. With the help of CrazyCall, this program has eased the pressure and helped me keep track of my important phone conversations. The recording feature allows me to play back our conversations which I do at the end of the day before work ends. With CrazyCall, I can be more organized and efficient. It teaches me to prioritize my projects accordingly.

Nachteile:

Not much to comment on because I like their service. Perhaps an additional perk would be to add a video conference call feature that is recordable so we can keep track of the conversations.

An extremely easy to use program that we can access from any browser, a wonderful feature.

Vorteile:

It has raised our level of organization and management more than any other addition to our current workflow. It's helped cheapen our operation, increase the quality of our calls, and create powerful reports of any kind.

Nachteile:

Initially we were concerned that the connection through web browsers could be compromised, but network quality has generally been excellent. After having used it for just a little bit of time, we're very satisfied with CrazyCall.

Easy and Simple to use

Vorteile:

Covers all the necessary features for customer service. File transfer is not featured by most software similar to CrazyCall. The process of our call documentation did change after we discovered CrazyCall. The support team was easy to contact regarding our problems and difficulties.

Nachteile:

The team had a difficulty with the setup for a while, but after contacting the support team, it was then easily setup. No more further disadvantages faced while using CrazyCall.

Making calls through CrazyCall

Vorteile:

It’s nice to have the dashboard on CrazyCall to visually see your progress when making calls through a list. You can clearly see how many people are on the phones and how many calls have been made or still need to be made.’

Nachteile:

There seem to be some minor glitches still with the software that make it freeze up occasionally which can be frustrating but typically if you restart your computer before using it, it should work pretty well.

Best ROI on Calls

Vorteile:

It was very easy to set up and that's always a good start. The support for this app is outstanding and they are very quick to help and assist. Easy way to manage sales and ensure you don't lose out on the quality of the calls. Best for call centers.

Nachteile:

I would recommend to ensure you ask all the questions when setting up as it will work better than going back and forth.

Easy to use and communicate with teams!

Vorteile:

1. You can organize all your calls in dashboards. 2. You can listeng any outbound call and tracking It. 3. Transfer all your contacts. 4. Easy to use. 5. Automating calling.

Nachteile:

1. In the analyze data, It should be a great Idea to implement differents views or If it is posible conected to power BI to have different dashboards.

Easy of use and very effective

Vorteile:

Easy to administer at all levels, general settings, users and campaigns Flexible scripting tool Very good sound quality Exceptional customer service Team

Nachteile:

Some undocumented features only available when you know where to look for them. Platform developed faster than its documentation. - cloud-based, which can be an issue for some customers

Definitely works better than I expected!

Kommentare: I am a supervisor in a personal care home and multitask is my middle name! I'd either write messages on my hand if I had a pen handy, or I'd try like crazy to remember exactly which resident just received a call that their loved one was coming in to see them because I was in the middle of half a dozen other things! Not an issue with this software! I've been so much more organized and no calls forgotten or subjects missed.

Vorteile:

The ease of use is definitely the best. Not over complicated at all.

Nachteile:

I haven't had any issues whatsoever what this software.

Intuitive software and great support!

Vorteile:

Super easy and intuitive to use! You can start to work with it after a quick webinar. I like the automatic calls and recording tools. Great level of sound quality also. The support team is always helpful.

Nachteile:

Currently, I have nothing to complain. Maybe they can improve the reports section.

Great choice for a sales team

Vorteile:

CrazyCall has been great for our sales team and we many of of its features. It's dashboard provides all the metrics we need to monitor and manage our KPI's. Also, CrazyCall's autodialing feature helps us save time so we can focus on closing more deals.

Nachteile:

Our IT team is still working on it but some reason the download speed from CrazyCaller is very slow.

Crazycall review

Vorteile:

crazycall improve the efficiency of the call center and monitor its live performance also allows an in-depth analysis of the performance of consultants and complete projects

Nachteile:

there are no custom report creation capabilities the download of information from the cloud becomes somewhat slow

Powerful Calling App

Kommentare: CrazyCall really excels at automating the calling process and providing and easy to use interface for the callers to use. The UI is very intuitive and makes it easy to set up and run campaigns.

Vorteile:

- Massively increase calling speed over traditional telephone. - Easy to use interface.

Nachteile:

I found it difficult to extract data in the exact format I needed.

High quality, innovating app

Kommentare: Great benefit of CrazyCall is its simplicity. Once you’ve get to know this app (which also isn’t hard at all) you won’t even think about switching to something different. Since we’ve started using CrazyCall our agents experience improved, it’s quicker and simpler than it’s ever been. More, our performance is actually higher! I would honestly recommend this app, it’s good for you ;)