Bookafy Erfahrungen

Couldn't be Happier!

Kommentare: We manage a staff of about 15, and this software has been a life saver. We save so much time with the automation that our 1 scheduler is still relaxed even though she manages a schedule of roughly 50 appointments per day. Before we started using online scheduling, we had 5 staff members and our scheduling was totally stressful and time consuming. We wanted to grow, so we were looking at adding another admin to help... The cost of the second admin was going to be roughly 40K per year including benefits, plus 2-3K set up for desk, computer, etc. Then we started using Bookafy, and for $40 per month we were able to accomplish a lot more than we could with 3K per month. So happy, and I love their customer service!

Vorteile:

***SMS reminders to customers is amazing. ***I love that the customers get an email confirmation with the appointment attachment that saves to their personal calendar. ***I love the google calendar sync. Most of our techs use google on their phones, and although Bookafy is great for phones... many staff members like that it is saved to both Bookafy and Google. ***Payments- we keep meaning to get set up with their payment processor... but we have been using their system to simply record the transaction (one field to enter $ amount) and it has been really handy to track sales right inside the calendar app. ***I just started using the Zapier integration, and now everything is syncing to Quickbooks. I love that I dont have to double enter info. ***Reviews... this is big for us. We don't get it right everytime... before we were using Genbook and we did get reviews but we didn't know who the customer was or who the staff member was, so we weren't able to correct or praise as needed. If we would get an upset customer, we had to guess who to deal with. That was useless. Bookafy tells us who the customer is and who the staff member is so we can high five our staff or correct them as needed. Now, if we get a bad review we hop on it, solve the problem and customers are very happy. Syncing to my email CRM is awesome! I send out monthly emails, and I dont have to worry about syncing my customer list. Its done automatically. Yippie!

Great for scheduling with lots of integrations

Kommentare: I use Bookafy to allow my clients to choose their own appointments, directly from my website, without the hassle of back-and-forth emails on days/times. Since my google calendar integrates with it, I know that I can't be double-booked: two clients at the same time or by a personal conflict. I love that I can collect payments at the time of booking and have my Zoom meeting info sent out automatically.

Vorteile:

Look and feel when integrated into my website, ability to customize, steller customer service (yes, I've used them a few times), and the different integrations with other services (google calendar, stripe, zoom, etc)

Nachteile:

The 'back end' is not very intuitive, esp. when trying to find a particular setting

Lots of Great Features but Most Miss the Mark

Kommentare: This tool has tons of features but most of them leave a lot of room for improvement.

Vorteile:

- Allows me to schedule meeting types and share the link so that people can schedule appointments with me. - Integrates with my google calendar and syncs *both ways* so that meetings set in bookafy are captured in my google calendar, and vice versa. - Allows me to accept payments through Stripe (but as of this writing, not Paypal). - Allows me program in some parameters such as where the meeting will be held (or include a clickable link to a web-conferencing link), questions I would like the other side to answer, and send reminders. - Intergrates with Zoom and a couple of other web meeting platforms. - Allows you to have a partially branded (with colors and logo) "schedule with me" page which you can integrate in your website.

Nachteile:

- Misses the mark in full, elegant and flawless execution of most features. - The integration with google calendar took a couple of weeks to get going. It was working but not fully. Once we got it going, it was working very well. - Stripe payments worked well but there were no other methods to accept payments at the time of this writing. - The setting of the meeting parameters felt clunky and unnatural. - The integration with Zoom requires a paid plan with Zoom. - The "schedule with me" page has a set design that I felt was ok but not that great. It's probably just a personal design preference, however. - On the plan I had, their own link was a part of the emails sent to my clients.

Streamline booking process with Bookafy

Vorteile:

I like how great it is with booking or scheduling appointments. Great with notifying meetings on time.

Nachteile:

I am a happy user, got no dislike towards it.

The Best Online Scheduling App I've Used!

Kommentare: I have lots of meetings between coaching clients and organizational partners, having Bookafy has relieved me of the stress of trying to get meetings booked. I just send my links and appointments happen.
Bookafy stands out because of the great features and functionality, and because the customer service is the best I've witnessed. Very responsive and quick to offer help with anything that needs resolution.

Vorteile:

I love the flexibility in creating appointment types, customizing availability and start times for meetings. Bookafy is easy to use and looks great on mobile.

Nachteile:

There is nothing that I don't like about this software.

Like undiscovered treasure

Vorteile:

simplicity, user interface and price plans ofcourse.

Nachteile:

Mobile app should be developed with much more features ı think. For example at least we should choose option of apperance our calendar with different options like weekly, mountly or daily. It is ok for desktop but there is no any option in mobile version.

didnt work on iphone

Kommentare: so so

Vorteile:

it is relatively easy to install on your web and it is free

Nachteile:

i think if you are an app you it is imperative that your app work across all across the board on the most popular devise therefore for it not to work on the iphone is quite shocking

You can’t look past Bookafy

Kommentare: I love that after a trade show before I’ve even had a chance to call prospects they are already booking appointments with me! It makes it so easy to say to someone, just check out my website and schedule a time that suits you. Plus I can offer direct services and related payments on there!

Vorteile:

After comparing a multitude of appointment booking apps, it was an easy decision once I found Bookafy. Simple to implement, cheap for what it is, great customization components, they really have the end user and their clients in mind.

Nachteile:

The only limitation I had was when setting up the WordPress iFrame, it wasn’t as straight forward as it could be, and the book now icons available really need some updating.

Get Bookafy to save you time and energy getting appointments

Kommentare: Great product, pretty easy to set up, but I am used to finding my way in a sea of software. Worth the $.

Vorteile:

I can create my own types of public and hidden appointments, so that clients and prospects may schedule time to meet or check in. There's the ability to take payments, and to create classes as well.

Nachteile:

They do not integrate with PayPal--they work with Stripe and Authorize.net.

Best available Web based software for Online Scheduling that we could find.

Kommentare: We did a lot of searching around and realized there is no perfect product BUT... We've run our wellness business for 8 years now using a variety software programs. About 6 months ago, we became frustrated with the other solutions we were using and their support was terrible... they literally did not have a phone number to reach a real person in any circumstance. Bookafy and one other company appeared to be the best on paper. So I called Bookafy and grilled that sales person for atleast an hour about all the nuances of Bookafy. Sarah the sales person was cheerful and knowledgable and answered pretty much all of my questions. The other company I called never got back to me and didn’t seem to care. Bookafy sure did! Yes, we push the limits of the features. Yes, we wish they would fix some of the "glitches" more quickly... but all in all we are very happy and this software is saving us a ton of time and a ton of money. Thank you Bookafy!

This scheduling app is absolutely crushing its competitors

Kommentare: I'm able to set up a scheduler *inside* a popup box within a marketing funnel (a pathway of pages that leads cold traffic to book a call). Being able to do this within a popup means my users won't need to leave the particular page where they get the invitation to book in the first place—which removes yet another step (aka 'friction point').

Vorteile:

I use Bookafy for both myself and others. It lets me be really flexible with getting others to schedule appointments with me and the clients for whom I'm setting it up. The biggest deal that I found refreshing when I came across it was: Ability to redirect to a custom URL after booking. I was able to leave behind a service that was almost 4x the cost… in fact, this competing service WAS more than 4x the cost considering Bookafy will allow me to set up MORE than just two "appointment types" and STILL redirect to custom URLs after the booking! I love using it inside a popup box so users never have to leave the page. (another functionality bonus) And in case anyone's wondering, users can also select their time zone (a pitfall of some WordPress plugins)

Nachteile:

I believe it could be easier to set up and customize exactly how I want it. I think it will get there in time though; the support behind it is so responsive and they've listened to the challenges and desires that users are expressing.

My Booking Program

Kommentare: Overall I haven't missed an appointment, as I have a terrible memory. I like this and I like the branded homepage, even though the url is bookafy, I don't mind.

Vorteile:

- Different color coded appointment types - sync with calendar (outlook calendar) - e-mail reminders - e-mails client after booking appointment so they can leave a review.

Nachteile:

- didn't sync with my apple account. (this was a big CON for me as my phone is an IPHONE but i found it synced well with my outlook calendar so that's what I use now.) - I wish they had a mobile app!!!! (work on this!)

Best available Cloud based solution for POS & Online Booking

Kommentare: So there is no perfect product BUT... We've run our wellness business for 8 years now using a variety of non-integrated systems including AppointmentQuest and Intuit POS. About 2 years ago, we became very frustrated with the total lack of
customer support from our current solutions... they literally did not have a phone number to reach a real person in any circumstance. The role Bookafy would play for us was mission critical so I did some serious due diligence before selecting Bookafy. I created a massive feature spreadsheet that compared the 4 top contenders. Bookafy and one other option appeared to be the best on paper. So I called Bookafy and grilled that sales person for literally 3 hours about all the nuances of Bookafy. She was cheerful and knowledgable (I think her name was Sarah) and answered pretty much all of my questions. We have over 60 employees, so training and switching our software backbone is a huge hassle you really want to choose the right long term partner so you don't have to deal with all that work again. Yes, we push the limits of the features. Yes, we wish they would fix some of the "glitches" more quickly it seems that adding new customers might be getting more CEO focus than improving the user/customer experience. But so far, Bookafy appears to still be the best available option.

Really bad customer service

Kommentare: We were overcharged by mistake when we initially set up Bookafy. When I reached out to Bookafy it took 4 weeks for their first response. This was back in August 2019.
I have been emailing them about 8 times, back and forth, with not being able to find the account ect. with the promise the refund would be made, but nothing came through. Then I decided to start a new claim hoping someone else would take the case and help but I NEVER got a response on that. Overall very disappointing and an overcharge of $252. Now it's May 2020 and this is my last resort to hopefully get our money back.

Vorteile:

Easy to manage Easy integration on the website

Nachteile:

Needed to manually block out times the customer service is really bad

Love it! Life saver...

Kommentare: Thank you Bookafy... I found you on Capterra last month and I have been using your software ever since. This software has literally saved my life! I run an office with about 8 staff members and I cant believe how much time, energy and stress I took off my plate with this simple schedule. 2 months ago (prior to using Bookafy) I was spending my evenings from 6-7ish calling all of the next days appointments confirming. That in itself lead to a ton of phone tag. The automated reminders with Text/sms and email are fantastic. I could go on and on, but i will say, that before atleast half of my time was spent scheduling, rescheduling and reminding people. Now, its all done automatically. I couldn't be happier and the last 30 days have breathed life into me and my business. Thank you Bookafy!

Ill be honest!

Kommentare: We bought this program for our wellness center in Denver. I am not super tech savy, so at first I was a little overwhelmed. I watched a little Start video on their FAQ page and it was then I realized how simple this would be. I did most of the set up on my own, but then I called and spoke to Sarah she was phenomenal. She always answered all of my questions and was a real joy to work with.The software is good, but there is a lot involved so really take time getting to learn the various features. Go over everything numerous times and write yourself some cheat sheets to refer back to. Thanks, Sarah, for all your help.

Good online scheduling software

Kommentare: Bookafy is a great way to offer customers the possibility of booking a session with you and accept payments in advance. However, their user interface and customisation options need a lot of work and maybe having so many options in the back-end make it somewhat complicated to get it up and running at first.

Vorteile:

What I like about Bookafy: - Many features which make it a complete customer scheduling solution. - Accept payments upon reservation - Integration with main calendar apps (Google, Apple, Outlook, etc.) - You can add team members and separate booking times. It is, in general, a very complete booking solution.

Nachteile:

I find that Bookafy is slightly complicated to set up. Plus their user interface can be quite unfriendly at times. The booking landing page is virtually impossible to edit, besides changing the background picture and logo.

Casey is Great to work with

Kommentare: We have a sales organization, and we use Bookafy to schedule our calls and meetings... and I worked with Casey early on to get our account all set up and working perfectly. There are so many options to customize, so I definitely recommend that new users do a walk through with the bookafy staff to make sure you are fully utilizing the software. Really great and has been working wonders in our business! Ps, I think casey is the owner... and it was pretty cool to have him help us with customer service and never made a deal about it... I didn't know he was the owner until long after... I guess that is what humble service looks like!

One of the best business decisions in over 20 years!

Kommentare: Switched to Bookafy almost a year ago now. One of the best business decisions I have made in over 20 years in the massage industry. Great product, great support. I studied the competition for six months before going with Bookafy. I know that sounds a little crazy, but I wanted to find a good fit. What I liked about Bookafy then has only gotten better in time, as
they role out improvements on a regular basis. I love the software then, and I really love it now! If you are looking for software for your small business, look no further!

Bookafy is Amazing!!

Kommentare: I work for a company that manages over 75 locations nationwide. We have utilized a few other software platforms and Bookafy is by far the best to work with. I like two things in particular, 1. I can customize so much. From staff schedules to service stat times, colors, branding,etc. There is so much to customize for my business and for each of our specific locations. 2. Their support staff is fantastic. They are always available to help, they never complain for my many (maybe too many) questions. They are really nice and great to work with. Highly recommend!

Hello Sanity, goodbye the old crazy me!

Kommentare: I schedule all of the parent teacher conferences at our school, and three times per year I feel like I am going crazy. The razzle frazzle that it takes to book nearly 900 families with nearly 50 teachers is enough to make me want to pull my hair out. Then... we started using Bookafy. Seriously, this is ridiculous how easy it is. I send an email, and that's it. Then I am back to doing useful things in the office instead of going B.A.N.A.N.A.S! Sorry, I am just a little excited!

Powerful Software

Kommentare: We are using the software for our business coaching company. We have 7 coaches that are working in almost every time zone with customers throughout the world. We have loved working with Bookafy and it has been invaluable. We drive all of our customers to schedule appointments on our website, and all of our staff use the staff links on their email signatures to set up appointments directly with them. It is tremendous!

Couldn't be Happier!' Brian

Kommentare: As a current user of Bookafy, I am now quite loyal to product. The benefits are great and couldn't imagine life without it. Sarah from their customer service team has been a tremendous help in customizing out account for our team. We are really happy and quite thankful. I know it is a bit cliché to say, but this software saves me so much time it is ridiculous. Love it!

Great software for my medium sized massage studio

Kommentare: Bookafy is Easy to use, has great features, and is Reliable, Cost Effective and overall huge time saver. Bookafy so far has saved me a lot of money and time. As a small studio this system has worked wonders for us and simplified our appointment booking process for guest and my employees. I would recommend the system to other studios.

Happy Happy Customer

Kommentare: I have used your services off and on for the last year and have loved every minute of it! I have not ever had any problems or issues at all! I also love that it seems daily you guys add new features, integrations and make it prettier and easier and easier to use. Your product just gets better and better! Keep up the good work!