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Über Smartcare
Die Smartcare-Software für das Kinderbetreuungsmanagement hilft den Zentren auf einfache Weise bei der Abrechnung, der Bereitstellung von Zahlungsoptionen, der Anwesenheitsverfolgung und der Kommunikation mit den Eltern!
This is a great way to stay connected with your child's center. You can pay automatically on the app.
Very difficult to use, information is disorganized. Simple tasks are super hard.
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Nutzerbewertungen filtern (278)
My experience with SmartCare has improved for the better.
Kommentare: The main benefit that a user would get from this product is all the child and family information in one place and easily accessible. Another amazing feature is the ability to print reports for attendance, billing, and other items.
Vorteile:
I enjoy the real-time updates within the center, teacher and parent apps. I can also appreciate that there is always someone in customer service with anything that needs to be addressed. Lastly, I enjoy that there are always constant improvements based off of suggestions that actual users have suggested.
Nachteile:
Thankfully, there have been so many improvements since the release of the program that there are not too many cons to mention. The only improvement that I can suggest is the ability to print out individual balance reports for families.
Antwort von Smartcare
vor 6 Jahren
Stephanie, Thank you so much for your fantastic feedback! We are so glad to hear that you have had a wonderful experience with our software and our customer service has been outstanding for you. We're positively elated to be able to provide our Customers with all of the features we offer and continue to improve week by week - with updates and new features! Smartcare is happy to be able to deliver our software to your Center and we appreciate your business and we expect to continue to update our software to meet your needs. Warm Regards, Collette Hull | chull@smartcare.com Smartcare - Director of Sales Enablement & Marketing
In Betracht gezogene Alternativen:
Review
Kommentare: Smartcare continues to answer and support every aspect of their product. The customer support team is always available and in no rush to move on to the next customer. They will stay on the phone until the problem has a solution or they will find the solution and call us back with the answers we need.
Vorteile:
Smartcare is a product that continues to be enhanced to serve the needs of the consumer.
Nachteile:
The parent connection lacks the desired functionality that would be used by my teachers.
VERY Disappointed in this software.
Kommentare:
I am VERY Disappointed in this software. I am the accountant for a company that is using SC. Although the center likes the program for child care it is one of the worst programs for accounting. There is NO way to match what was charged from the parent to what was actually deposited into our bank account. They split the deposits up and bunch others up so it is impossible to track. They do not tell you how much, other than just giving a percentage, of how much they are keeping. Therefore due to rounding issues, it's always just a guess (and that is NOT the way I keep books)! When we ask for verification of what has actually been deposited they send us a report that doesn't match what our bank account shows as a deposit. Customer service (or our member CSR) is clueless when it comes to the accounting pieces.
Their so called accounting reports also stink. Although you can click on download into Excel, you have to be a master at Excel to know how to convert the numbers into true numbers. You can NOT use the reports to add or Sum multiple cells unless you change the formatting.
I am still waiting to see if their accounting department can find the $1000 that didn't make it into our bank account.
Update (12/16): After writing my review Smartcare contacted me to help straighten out some of my issues. They sent me an Excel file of all deposits, I wish we could run this file from SC without having to contact them, but I was told that at this time the only way to get an Excel report with all information is to contact them so they can create the file. Anyway, I matched up the 6 months of deposits to their spreadsheet and it looks like the funds were deposited correctly. I now have a work around for this, when SC sends my director an email about the deposits she then forwards it to me (they can not send it to two different people). I type all the information into a spreadsheet and match it with my bank deposits. It still takes a lot of my time but this is the only way I can find out who paid their payments and to ensure we receive what is due to us.
Maybe it's my untrusting nature but I need to make sure we are receiving what is owed to us and the extra hours I put into it gives me peace of mind. It's my understanding that they are working on this issue but I have not been given a timeline as to when they expect to have a fix for all the manual work in regards to accounting.
Vorteile:
Nothing
Nachteile:
Downloads are not compatible with Excel unless you are a master at Excel. Can't match amounts collected from parents to amounts deposited into our bank. Report section should have "favorites" list or most recent reports so you don't have to scroll through everyone of them to find the one that you use all the time.
Antwort von Smartcare
vor 8 Jahren
Hi Theresa, I am sorry to hear that you are still frustrated with SmartCare, even following our discussion last month. I know that our finance team worked closely with you and the director at your center to ensure that all payments were accurately tracked and deposited into your account. We have offered to schedule multiple calls with you since that initial call to ensure you feel comfortable using our system. Although we have not yet heard back from you, please know that we are willing to set up a call at any time you feel there may be inconsistencies within the accounting system. We want to make sure you and all SmartCare customers are happy with the system and if there is anything we can do to change your opinion now, or in the future, please do not hesitate to reach out. I personally will be available to answer any questions you may have. Thank you, Sara Miller Director of Marketing
Smartcare takes Childcare management software to a new level!
Kommentare:
Multiple platforms in One
Easy to use interface
Great support and training staff
Vorteile:
Smartcare is leading the change in childcare management solutions. Intuitive interface that out of the box solves most of the main needs of childcare operations. Reduce the number of solutions you need by integrating Parent communications, time and attendance, CRM, Payments and Center management.
Nachteile:
Software is a work in progress and there are features that are still under development. Fortunately the team is rolling out improvements and new features on a weekly basis and things will only get better moving forward.
Antwort von Smartcare
vor 7 Jahren
Santiago, Thank you so much for your wonderful feedback! We are so happy to hear that your Center is having such a seamless experience with our software, and that our intuitive interface is easy to use - as soon as you go live! We're positively elated to be able to provide our Customers with all of the features we offer and continue to improve week by week - with updates and new features! Smartcare is very happy to be able to deliver our software to your Center and appreciate your business. Thank you for your review of our Staff Support and Training, as well! We strive to provide the BEST in Customer Service - in our Industry. We look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Center's Software needs as we grow and evolve with you. Warm Regards, Collette Hull | chull@smartcare.com Smartcare - Director of Sales Enablement
Pretty good system
Kommentare: Overall it’s been a good software. We didn’t have an app before so we don’t have another system to compare it too but it has been great for updates for parents
Vorteile:
I like the alerts parents receive as well as able to send photos
Nachteile:
Software doesn’t work easily on all devices. Sometimes issues with it going down
Antwort von Smartcare
vor 6 Jahren
Thank you for your feedback. It is our pleasure to provide your Center with Smartcare & our Smartcare Software Resources! We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here: Tutorial Videos https://smartcare.com/videos/ User Guides https://smartcare.com/user-guides/ *Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager. We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837. Warm Regards, Collette Hull Director of Marketing
Smartcare simplifies the functions of managing the business of childcare.
Kommentare: Parents' billing is easier to manage.
Vorteile:
Smartcare is interactive and is easy for each member of an organization to access the platform. The staff can easily communicate with parents when emergencies occur.
Nachteile:
Parent login and log out is not as simple as it should be and I spend a lot of time signing out kids at the end of the school program day.
Antwort von Smartcare
vor 6 Jahren
Dear Customer, Thank you so much for your wonderful feedback. We are so happy to hear that SmartCare simplifies the functions of managing your business of childcare. At SmartCare we're very happy to be able to deliver our software to your Center and that's why we appreciate your comments so we can continue to improve week by week with updates and new features. We strive to provide the BEST Childcare Software - in our Industry and due to our growth and our industry's demand - we expect to continue to update our software to meet those needs. We look forward to continuing to provide your business with Tomorrow's Childcare Technology - Today! Our goal is and is going to be always to exceed your Center's Software needs as we grow and evolve with you. Warm Regards, Collette Hull | chull@smartcare.com SmartCare - Director of Sales Enablement & Marketing
Smart Care Review
Kommentare:
The major benefit is like what I said before in that parents can see each day what their bill is and how long
their child was at daycare. It is nice to pull up different reports and print them off.
Vorteile:
I really like the customer support that I received when I first started using Smart Care. They were helpful but also very nice about answering my questions. I also like the fact that parents can use their phones to not only see what their bill is but also to pay their bill online.
Nachteile:
I have had a hard time figuring out how to send emails to parents. I also am not sure if there is a way to separate the bill when two different parents pay for separate weeks
Antwort von Smartcare
vor 6 Jahren
Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources! We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here: Tutorial Videos https://smartcare.com/videos/ User Guides https://smartcare.com/user-guides/ *Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager. We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837. Warm Regards, Collette Hull Director of Marketing
SmartCare
Kommentare: Support team is an excellent, knowledgeable Customer Success Manager. I have not found the same knowledge when I just call into the support center.
Vorteile:
SmartCare has wonderful, numerous reports for any information needed. All of administration can be of assistance to customers since we all have access to the same real-time information.
Nachteile:
SmartCare is not compatible with QuickBooks Online, tech fee should be billed when tuition is billed, and the system should be able to accept wait list fees online before a child is enrolled so a customer can receive a receipt.
Antwort von Smartcare
vor 6 Jahren
Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources! We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here: Tutorial Videos https://smartcare.com/videos/ User Guides https://smartcare.com/user-guides/ *Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager. We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837. Warm Regards, Collette Hull Director of Marketing
I don't like when something is wrong all I can do is Email and get a email back.
Kommentare: I can see it on my Ipad or cell phone where ever I am. I can work where ever I am because all my school's information is on the ipad now.
Vorteile:
I can have it on my Ipad and cell phone. I can see all my School's information where ever I am. I can send emails to parents from the Ipad. I can send photo from the ipad.
Nachteile:
I can only email someone and only get a email back when something is wrong. The reports don't have lines. payroll don't have a spot for holiday or training. I like a Calendar that shows the kids days out for the month.
Antwort von Smartcare
vor 6 Jahren
It is our pleasure to assist you in locating our Online Resources for you and your Staff! We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here: Tutorial Videos https://smartcare.com/videos/ User Guides https://smartcare.com/user-guides/ *Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager. We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837. Warm Regards, Collette Hull Director of Marketing
mom approved
Kommentare: Super easy to use! so helpful to me as a mom
Vorteile:
Love love love this product!!! Truly an essential as a mom
Nachteile:
A little tricky to navigate but overall great
Terrible Product
Vorteile:
Nothing. Other than the concept of how it is supposed to work to help me as a parent feel better and more knowledgeable about my child's day at daycare.
Nachteile:
I have had more problems with this than I can probably list. I have installed/uninstalled the app on my phone several times due to it not working properly. The app tells me my son's teacher has not posted to the timeline, meanwhile I just got and alert 5 minutes before that something new was posted. The pictures sometimes take forever to load on the timeline, and then it just times out and and says something like "aww snap, there was a problem..." Currently, after last uninstall and install of the app, I can no longer get into my account, so therefore do not know what is going on day to day (this was in March 2017). When I try to login it tells me my password is incorrect, even though I know it is not. When I request the password using my mobile phone I get the "aww snap, there was a problem..." message. When I request the password through my desk top it tells me an e-mail was sent; however, nothing ever comes to my inbox or spam folder. Frequently, the times of drop off and pick up are WAY wrong...i.e. drop off at 12 a.m.? I really want to embrace your product and this new system at daycare, but there are quite a few glitches that need fixed. These problems are unacceptable and this system is not helping me know anything more about my child's day. In fact it is harmful, since the daycare is relying on me getting information through this and it is not working, I am not getting any information. When I contacted customer support in March 2017 they blamed it on my Android phone. Then, on an app update. Then, told me to use my husband's phone (you know just assuming). And, then just told me to use a desktop, which I have been doing ever since about 3 weeks ago. However, despite using a desktop now months later, I now no longer can get into my account. Customer support e-mail sent me a link to update my password and the link doesn't even work. Ridiculous!
Smartcare review
Kommentare: Overall I love this software because it helps the communication and understanding between parents and teachers. It also helps parents keep up to date with their bills and what their kids are doing each day.
Vorteile:
Smartcare is a great software to use in a school. It helps with communication between parents and teachers as well as let’s them connect throughout the day. The payment process that the software uses is very easy and effective. It helps keep the parents and directors in the know when someone owes money or has to pay for something.
Nachteile:
This software could use a makeovers. It’s functionality is great and works in every way but you are dealing with teachers and parents of young kids. It could use some colors and design to it.
Antwort von Smartcare
vor 6 Jahren
Jennifer, Thank you so much for your feedback! We're thrilled that you are loving Smartcare - and that your Center is taking advantage of our amazing Billing and Parent Communication features! We have an array of Resources available to our Smartcare Clients, on our Smartcare Website that can be accessed here: Tutorial Videos https://smartcare.com/videos/ User Guides https://smartcare.com/user-guides/ *Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager. We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837. Warm Regards, Collette Hull | Director of Marketing
Hard transition to make from what we were using before.
Kommentare: This software is teaching me to become more organized, to ensure things run as smoothly as possible. I get daily training. :)
Vorteile:
The one thing I like the most from Smartcare is the flexibility or ease to send multiple pictures to parents and the communication to all the parents who are active. I also like how the parents can use their time line to see pictures and videos of their children. It's also convenient to give the parents the option to make a payment towards tuition.
Nachteile:
I least like the billing in Smartcare and auto pay. It is hard to understand for the parents, and how is it possible that if an account is on auto pay that no charges can be made during the rest of the week except for Mondays.
Antwort von Smartcare
vor 6 Jahren
It is our pleasure to assist you in locating our Online Resources for you and your Staff! We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here: Tutorial Videos https://smartcare.com/videos/ User Guides https://smartcare.com/user-guides/ *Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager. We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837. Warm Regards, Collette Hull Director of Marketing
It often feels as though the software is not fully developed which leads to roadblocks for the user.
Kommentare: It has taken some of the work off of me as a site director as it allows parents to pay tuition through the app and check their children in/out.
Vorteile:
The tool gets easier to use the more we use it and understand the different nuances. The feature that allows parents to check their children in and out for the day is great.
Nachteile:
It often seems disorganized. For example, names are listed differently depending on which page you are on. If you are on "Accounting" it is parent listed in alphabetical order by parent last name, under families the list is parent's first names in alphabetical order, etc. It is also weird that we are not able to make create statements for families with notes on them.
Antwort von Smartcare
vor 6 Jahren
It is our pleasure to assist you in locating our Online Resources for you and your Staff! We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here: Tutorial Videos https://smartcare.com/videos/ User Guides https://smartcare.com/user-guides/ *Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager. We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837. Warm Regards, Collette Hull Director of Marketing
Needs updates to run more quicly
Kommentare: We are able to cummunicate with our parents so easily with Smartcare. We live in an era when people don't want to answer the phone but they will respond to a notification almost immediately. This has been very beneficial to our center.
Vorteile:
I love that I can find students class by class. From a Director point of view I am able to search for individual children. You can sort children by several different methods which is nice.
Nachteile:
Checking children in or out of the center is incredibly time consuming. There are several steps for each child just to check them into the center and then several steps again to check them out. The software is not fast, especially when using a tablet, so this process of checking in and out can take upwards of 1 minute per child. Teachers just don't have this kind of time to spend on taking roll. Our center continues to use paper rolls because of this issue. Please set up the check in a whole class at one time!
Antwort von Smartcare
vor 6 Jahren
Robin, Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources! We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here: Tutorial Videos https://smartcare.com/videos/ User Guides https://smartcare.com/user-guides/ *Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager. We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837. Warm Regards, Collette Hull Director of Marketing
So thankful!
Kommentare: As a director there are lots of things to keep up with on a daily basis. With Smartcare I feel like I am able to keep up with my day so much easier than before. Gone are the days of running room to room to check ratios or to see who is even in attendance. No more clipboards with fifty sheets of paper and post-it notes all over it with schedules. I find I have more time to actually focus on the children now. When it comes time for weekly payments, it is a breeze! I no longer have to remind parents about payments because Smartcare does it for me. The only area would would love to see advancements is in the updates. While we love the updates, they sometimes cause some issues with how you have to update all systems for them to work properly.
Antwort von Smartcare
vor 7 Jahren
Marrie, Thank you very much for your review on SmartCare! We truly appreciate the feedback from our clients, as it is instrumental to our mutual growth and continued success. As always, we encourage our clients to reach out to their Customer Success Manager for your questions, suggestions and requests for assistance. I am also available to assist you - anytime. Please let me know if there is anything we can do to improve our Software and Services as we want to make sure that your Center continues to have a positive experience! Warm Regards, Collette Hull | chull@smartcare.com SmartCare - Sales & Marketing Account Executive
SmartCare In a Small School
Vorteile:
I like that all the family information is at my fingertips. Anything I want to be included can be entered and accessible. There are many options for reports available, and that helps as long as you have entered information correctly.
Nachteile:
When you enter a family into the system, they do not automatically receive an invite to use the app for payments. There is also a charge for each time a parent makes a payment, and that is a hard sell to parents in a small center like ours.
Antwort von Smartcare
vor 6 Jahren
Jennifer, Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources! We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here: Tutorial Videos https://smartcare.com/videos/ User Guides https://smartcare.com/user-guides/ *Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager. We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837. Warm Regards, Collette Hull Director of Marketing
We love this software
Kommentare: Love the app feature for parents
Vorteile:
Our favorite feature is the app for parents to pay - it frees up our directors to not have to catch parents for payments and have awkward times asking for money - the directors can focus on the children!
Nachteile:
We haven't added the iPads to the classrooms .... worried about our teachers having their faces in the iPads and not watching the children
Antwort von Smartcare
vor 6 Jahren
Penny, Thank you so much for your wonderful feedback! We are so glad to hear that you have had an amazing experience with our software and you love it, specially the app feature for parents We're positively delighted to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features! Smartcare is very happy to be able to deliver our software to your Academy. We appreciate your business. We strive to provide the BEST Childcare Software - in our Industry and due to our growth and our industry's demand - we expect to continue to update our software to meet those needs. Our goal is always to exceed your Institute's Software needs as we grow and evolve with you. Best Regards, Collette Hull | chull@smartcare.com Smartcare - Director of Sales Enablement & Marketing
Overall great product with features and functionality that help run a Preschool business seemlessly
Kommentare: As mentioned previously enrollment, payments and accounting features are most valuable.
Vorteile:
Accounting, payments and enrollment features work well. Reports work for the most part. The ones that work are helpful.
Nachteile:
Overall performance issues, lack of regression testing prior to new release. Each new release creates new bugs and breaks existing functionality. During system outage there is a lack of communication to end-users. They functionality that works perfect without prior communication. Time reporting functionality does not work, especially is not compliant for State of California
Antwort von Smartcare
vor 6 Jahren
Tuan, Thank you so much for your review on SmartCare! We truly appreciate the feedback from our clients, as it is instrumental to our mutual growth and continued success. We're positively delighted to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features! that's why we value your comments. At SmartCare our goal is always to exceed your Center's Software needs as we grow and evolve with you. Best Regards, Collette Hull | chull@smartcare.com SmartCare - Director of Sales Enablement & Marketing
recommendation for Smartcare
Kommentare: Direct tuition payments are the biggest and unexpected time saving feature of this system. I appreciate having more time to concentrate on other issues that arise as the director of a school.
Vorteile:
The software is very easy to use with a little practice in navigating. The customer service is GREAT! If I can't find my answer in the documentation, I call and speak with a representative that walks me through the issue. They have always been friendly and patient. Parents love the QR code sign in/out system. I really like the messaging system!
Nachteile:
I've received quite a few questions about or difficulty with parent pin numbers and their initial sign up. Being a new system for everyone, I am not able to answer their questions immediately. The financial reports have been a challenge in finding exactly what I am needing.
Antwort von Smartcare
vor 6 Jahren
Jill, Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources! We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here: Tutorial Videos https://smartcare.com/videos/ User Guides https://smartcare.com/user-guides/ *Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager. We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837. Warm Regards, Collette Hull Director of Marketing
We are a former childcare manager client, so we began using smartcare because we had to.
Kommentare: cloud based and direct parent access to payment
Vorteile:
Cloud based and parents can pay now using the app! Their support team is quite friendly and helpful over the phone. :)
Nachteile:
Would love more flexible reporting (all directory info in one report) and more flexible billing packages (annual, trimester, rounding to every 15 min vs 5 min). There are more clicks required to get to view different bits of information. Childcare manager had everything in one view, had more safety features (ie the childs schedule prevented them from being double billed if they had 2 billing packages- one attendance based and one flat fee based). It also prefilled the secondary sponsors address same as primary as a default... Their implementation process and testing could have been much smoother... but we're getting there!
Antwort von Smartcare
vor 6 Jahren
It is our pleasure to assist you in locating our Online Resources for you and your Staff! We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here: Tutorial Videos https://smartcare.com/videos/ User Guides https://smartcare.com/user-guides/ *Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager. We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837. Warm Regards, Collette Hull Director of Marketing
I was thrown into the system. It has been difficult to manuever.
Kommentare: All teachers, and staff, are able to see the same information. Parents are able pay with a credit card. Messages are able to be sent to parents.
Vorteile:
Everything is right where you need it to be. I like being able to open the files in my classroom with out having to go to a paper source.
Nachteile:
Not easy to manuever. I am not able to go into one area and pull everythin up. Having to go out of one are and then into another is qquite time consuming.
Antwort von Smartcare
vor 6 Jahren
It is our pleasure to assist you in locating our Online Resources for you and your Staff! We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here: Tutorial Videos https://smartcare.com/videos/ User Guides https://smartcare.com/user-guides/ *Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager. We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837. Warm Regards, Collette Hull Director of Marketing
SmartCare is great!
Vorteile:
Parents love the ability to receive notes and pictures about their children. Paying through the app is very convenient.
Nachteile:
Completely internet based, so when the internet is down, you aren't able to do anything. Parents complain about the app not working frequently.
Antwort von Smartcare
vor 6 Jahren
Amber, Thank you so much for your wonderful feedback! We truly appreciate it. We are so glad to hear that your experience with our software SmartCare has been great for your business. We strive to provide the BEST Childcare Software - in our Industry and due to our growth and our industry's demand - we expect to continue to update our software to meet those needs. We look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Center's Software needs as we grow and evolve with you. Warm Regards, Collette Hull | chull@smartcare.com Smartcare - Director of Sales Enablement & Marketing
A way to communicate with parents throughout the day. Great way to keep track of child/staff info.
Vorteile:
Easy way to communicate with parents through out the day on the little and big events that happen through the day. Staff enjoy, the fact that they don't have to call parents about every little thing. As we can communicate with them even those parents who have jobs that don't allow phones.
Nachteile:
Not as easy to use on a kindle as it is on a iPad. We use it on both. The technology just seems to go quicker on the ipad then on the kindle. Really miss the app that they had for teachers as well.
Antwort von Smartcare
vor 6 Jahren
Lauren, Thank you so much for your excellent feedback! We are so happy to hear that you have found trough SmartCare a great way to keep track of child/staff info and a way to communicate with parents throughout the day. We're positively elated to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features! that's why we value your comments. We expect to continue to update our software to meet your needs and continuing to provide your Center with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Center's Software needs as we grow and evolve with you. Warm Regards, Collette Hull | chull@smartcare.com Smartcare - Director of Sales Enablement & Marketing
I have learned this software from experimenting with it. I wish there was some online training.
Kommentare: It has eliminated some of the paperwork by making many things electronic saving some time for teachers.
Vorteile:
I like that it is used for employees as well as for the clients. It does seem very cost effective as well.
Nachteile:
I do not like the fact that as the director I can not look at a childs timeline under my log in and see what the teachers have been letting the parents know. It makes it hard for me to keep track of what the parents are hearing from the staff. Customer service is not the best either.
Antwort von Smartcare
vor 7 Jahren
Thank you very much for your review Sarah! Since your review date on 5/26/17, there have been updates made to the Software Functionality, which includes the ability for Directors to monitor all parent/teacher communication on our Web Portal and in your Center App. We apologize if you felt that our Customer Service was lacking. We strive to ensure our clients satisfaction and hope to meet the needs of your Center, in every aspect of Customer Service. We appreciate your business and look forward to serving the needs of your Center for years to come! Should you have any questions or concerns, please feel free to reach out to me directly and I will be happy to assist you. Warm Regards, Collette Hull | SmartCare Sales & Marketing Account Executive chull@smartcare.com