MiCloud Connect Erfahrungen

Über MiCloud Connect

Sichere und flexible Cloud-Telefondienste und Unified Communications

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Vorteile:

This is a fully featured solution based on several solutions acquired by Mitel in the last few years.

Nachteile:

Their support has become horrible. Their customer support portal is not user friendly.

Bewertungen zu MiCloud Connect

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,2
Kundenservice
4,0
Funktionen
4,2
Preis-Leistungs-Verhältnis
3,7

Weiterempfehlungsquote

7,8/10

MiCloud Connect hat eine Gesamtbewertung von 4,2 von 5 Sternen basierend auf 253 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (253)

Julie G.
Julie G.
Communications Specialist in USA
Verifizierter Nutzer auf LinkedIn
Anwaltskanzlei, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Everything I need.

5,0 vor 3 Jahren

Kommentare: I'd say we've had a seamless integration of ShortTel at our firm. I love the added features and how easy they are to use. Fits very well in my day-to-day operations.

Vorteile:

Our company switched to ShoreTel a few years ago, and I've noticed a significant difference in how I use my phone and voice services. The desktop application makes it extremely easy to track missed calls, know the status of people I'm trying to get a hold of, and forward any calls when I'm out of the office.

Nachteile:

Only one complaint - when voicemails get sent to my email, I have to listen to them through my external phone speakers instead of the earpiece. Sometimes I get confidential calls, so I can't be discreet about checking my messages.

Shae J.
Shae J.
Human Resources Director in USA
Verifizierter Nutzer auf LinkedIn
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Complex Implementation - Low Key Day-to-Day Maintenance

4,0 vor 4 Jahren

Vorteile:

We were lacking quite a bit with our prior phone system. So the transition to shoretel was much needed. I was involved with the RFP and pricing discussion with a multitude of vendors. In all cases, Shoretel offered the greatest amount of features, including integration with our CRM (Dynamics) all while having the lowest price point. As the Director of HR, I am able to act as system admin with zero technical background, which is also greatly appreciated.

Nachteile:

Reporting analytics are limited. Requires integration with third-party product to get the analytics we prefer. That being said, we dive more into our call details as we are a call center and execute performance metrics at the agent-level based on said data.

Thomas L.
Tech Support Specialist in USA
Bildungsmanagement, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Mitel is OK, sorta

3,0 vor 3 Wochen Neu

Vorteile:

The product is easy to use. Thats about it.

Nachteile:

When you using the soft phone app we have several issues. 1. Calls drop a lot. 2. You can't just quit the program when you are done. You have to log out. We have noticed that if you do not log out regularly, the sound quality degrades. 3. The Mitel Director portal could use some updating. It is just too busy and we end up calling our third party vendor for support. The Mitel Admin User Guide needs to be updated as well.

William R.
William R.
Application Support Analyst: Tier II in USA
Verifizierter Nutzer auf LinkedIn
Hochschulbildung, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Shoretel Communicator: Making Communication Easy

4,0 vor 4 Jahren

Kommentare: Shoretel has really helped to streamline and make our communication efforts more effective. I rarely type in anyone's phone number; I simply look them up in the system or reference my saved contacts.

Vorteile:

I like the line redirection feature the most. You can configure and redirect your line to your mobile phone with one click, which is great and convenient for remote or offsite days. I also like the messaging feature because not everyone in my company uses Skype, but most everyone uses Shoretel. Shoretel also replaced all of our physical phone directory sheets, which is a nice step into the 21st century.

Nachteile:

The call history feature doesn't always update in real time. I've seen instances of a missed call not showing up immediately in my call history, making it impossible to promptly return the missed call.

Michael L.
Michael L.
Senior Recruiter in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

I use ShoreTel Connect as our company's main method of communication for outside candidates/clients.

5,0 vor 4 Jahren

Kommentare: ShoreTel allows me to connect quickly and efficiently with candidates and colleagues.

Vorteile:

ShoreTel Connect integrates seamlessly with our Salesforce databases, allowing me to quickly call candidates and clients by simply clicking the number on the screen. When making 100+ calls per day, this small quality of life assist is very welcome.

Nachteile:

I have experienced some issues while attempting to use ShoreTel when not connected to our company's network. When connected via home/public Wi-Fi, there will be intermittent issues with maintaining a connection to ShoreTel.

Patty E.
Patty E.
Contact Center Agent in USA
Verifizierter Nutzer auf LinkedIn
Glücksspiel & Casinos, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

My employer currently uses shoretel for our call center it works great for the most part

5,0 vor 4 Jahren

Kommentare: I get to do my job as a support agent without interuption for the most part, for a while we had alot of problems but now we seem to be doing good with no problems in the last couple of months.

Vorteile:

usually on most days it works great, the call quality is good and their are no issues. i like the ease of use and it connects instantly. I like how it gives us options to break, without having to log out and the timer helps me know how long i have been on my break or lunch break,

Nachteile:

sometimes we have issues with the phone still rings while we are still on a call with the customer and sometimes the customer cannot hear us when we are answering the phone and vice versa, the support people keep blaming it on our computers but it is clearly not our computers when we havent had these issues with our older system.

Mark R.
Business Development Manager in USA
Telekommunikation, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Mitel MiCloud Connect

4,0 vor 7 Monaten

Kommentare: For the most part the system is fairly reliable and integrates well with other software Apps and is very affordable with great endpoint devices

Vorteile:

I like the ease of use. Very reliable for the most part. Integrates well with other platforms and apps used by our company.

Nachteile:

If there is a data outage in the clusters within the data centers outage issues can be an issue. A private cloud solution may be a better option to avoid outages

Verifizierter Rezensent
IT Admin in USA
Verifizierter Nutzer auf LinkedIn
Versicherung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great product but back end a bit combersome

4,0 vor 5 Monaten

Kommentare: Overall it works well for what we need it for.

Vorteile:

Real time reporting of inbound/outbound calls. Being able to customize inbound calling and pull daily reports on several metrics with the calling.

Nachteile:

Backend setup and customization is a bit more cumbersome that other software used in the past.

Michael D.
Michael D.
Help Desk Specialist in USA
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A Great Cisco Alternative

4,0 vor 3 Jahren

Kommentare: Cisco Agent didn't do enough for us, so we decided to use ShoreTel. Great change, you can type names and extensions straight into the softphone and instantly dial anyone.

Vorteile:

Easy to use, great management of devices, users, and admin. Easy dialing, ShoreTel phones can also take a BEATING.

Nachteile:

The software could be a little cleaner on the side. The UI needs a bit of a change, especially the back end which just looks old.

Mark B.
Mark B.
application developer in USA
Verifizierter Nutzer auf LinkedIn
Versicherung, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Works great!

4,0 vor 3 Jahren

Vorteile:

I like how you have a GUI interface for dialing, answering, seeing call logs etc.. It is much nicer to navigate vs having to do that on the phone itself. I especially love the ability to setup call forwarding automatically. I am by no means a power user, and have only scratched the surface of the utility.

Nachteile:

my only complaint, if i needed one, would be the GUI is a bit dated feeling and does not feel like a modern UI. However, it works great so I can overlook this!

Chase L.
Account Executive in
Outsourcing/Offshoring, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

From the perspective of a Call Center Quality Assurance Specialist.

4,0 vor 5 Jahren

Kommentare: If you are a business who is not concerned about Quality Assurance for their call center, or if cost is an immediate issue, then this is a great, affordable option for you with some awesome features (silent monitor, silent coaching, call barging) that some other business VOIP systems don't allow/offer (note: costs may be an issue right away, but it can be more costly to have to switch your businesses entire VOIP system later). If you're concerned about the quality of your customer service or sales reps for your call center, or plan to grow big enough to have the need for a Quality Assurance department, it would be wise to look into other options that will streamline that department and work in tandem with your customer service/sales telephony system.

Vorteile:

This product has a lot of great features that make it worthwhile to businesses: - the lowest price on the market (they guarantee the lowest price for their service) - option to "barge" calls (3-way the call without being transferred in) - option to silent monitor reps (monitor the reps with your phone on mute) - option to silent coach reps (talk to or coach your reps without the customer hearing) - see who is not on the phone, on a call, or has their phone set to do not disturb/busy/etc.

Nachteile:

Mono recordings for calls; this is especially limiting for my job function (Call Center Quality Assurance), as to transcribe conversations you need dual stereo recordings to be able to differentiate your customer service rep from the consumer/customer. It is also such an old platform that it's difficult to find any 3rd Party Quality Assurance programs that are compatible with daily monitoring of our businesses customer service/sales reps.

Jeff S.
CISO in USA
Bankwesen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Enterprise class VOIP phone system at a much lower cost than competitors

5,0 vor 3 Jahren

Kommentare: We needed a VOIP system that was powerful, yet easy to setup and use without having to hire someone full time to operate it. ShoreTel gave us exactly that and now with over 350 phones, we rarely ever have any issues.

Vorteile:

Although its a hardware and software VOIP telephone system, the software is extremely powerful and flexible, yet very easy to setup and use. Once it's programmed, it simply works. There are a lot of hardware options when selecting phones and enterprise required devices that making simple connections to remote offices and mobile users possible. You will also notice Mitel has acquired ShoreTel, but same high quality software and hardware support available.

Nachteile:

Tech support is great, but extremely expensive and only available through VAR's or primary vendor you purchased hardware through. Trade off is that if not too complex of implementation, instruction manuals provided make for fairly easy install and setup.

Verifizierter Rezensent
IT Analyst in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to Use Phone System and Cost Effective

5,0 vor 4 Jahren

Vorteile:

I found this product to have a user-friendly interface when managing the phones in our organization. What I liked the most about the product is the ease in knowing which phone blocks are available for use, as well as the number of phone numbers available in that specific block. Additionally (unlike Cisco Call Manager) it shows the full phone number. This is VERY useful if you are forced to have different call blocks with different prefixes. Not to mention, the call communicator for each user was AMAZING. We could easily make calls to other extensions (or outside numbers) from our desktop using the communicator. Also, if you wanted to call someone in your organization, it will indicate if the person is available (green) or on a call (red). Also great for our call center that had a call queue available.

Nachteile:

Nothing that I could think of that I liked least about the product. I think this is a very user friendly interface and we had no complaints when using.

Verifizierter Rezensent
Project Manager in USA
Verifizierter Nutzer auf LinkedIn
Computer-Software, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Very intuitive to use - very little training required

4,0 vor 3 Jahren

Kommentare: Overall works very well, is easy to use and is a good business tool.

Vorteile:

It is an easy program to learn - very little, if any training needed. We use the system for calls in general but also for sales and support lines with rollovers. It is easy to call people via the PC, conference and transfer calls. It also displays extensions, if people are already on calls, etc. which is very helpful when trying to route customers to an available rep.

Nachteile:

It seems like it sometimes conflicts with some programs and auto-logs people out. Maybe this is sometime we have setup incorrectly, but we have had it happen with a few different users. It will auto-log them out, but yet appear, on their screen that they are logged in.

Chris P.
Chris P.
VP of Operations in USA
Finanzdienstleistungen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Solid Phones & Sturdy products

4,0 vor 2 Jahren

Kommentare: I like that they are up to date on technology. I like the dial from keyboard function rather than dialing phone numbers all day. We have had many vendors, Shoretel/Mitel products have outlasted most other hardwares if not all.

Vorteile:

I have used Shoretel/Mitel for 10 years now, i have been using the same phone since implementation. These are sturdy and well put together phones.

Nachteile:

The initial sales rep was kind of a shark. Needless to say he is no longer doing sales for shoretel. Shoretlel did the right thing and made good on his promises.

Verifizierter Rezensent
Senior Data Analyst in USA
Verifizierter Nutzer auf LinkedIn
Gesundheit, Wellness & Fitness, 501-1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

It Works

5,0 letztes Jahr

Kommentare: This allows me to keep using my office phone number while working remotely.

Vorteile:

What can I say. This is a straightforward softphone solution allowing me to work remotely. It is simple enough to customize to my needs. For example, call routing, contacts, voicemails, etc.

Nachteile:

I'm struggling to find a negative, but if I had to pick something I would say I wish there were more integrations available. E.g. integrations with Zoom. This may be possible and just not configured.. I don'tknow.

Amber G.
Tier 1 Service Desk in USA
Informationstechnologie & -dienste, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Shoretel Review

5,0 vor 2 Jahren

Kommentare: My over all experience with ShoreTel has been mostly positive. There have been no major issues.

Vorteile:

Shoretel has decent support and this product makes things easy for our company. We have had the phone system for quite a few years and have not had much difficulty with it when we had it. We did switch over to a new phone system because it had much more versatilely for our growing company.

Nachteile:

The client could be more user specific I wish there were a theme and more general updates. The web interface is could use some more work as well.

Chris E.
BI Manager in USA
Konsumgüter, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Great phone system and management tools

5,0 vor 3 Jahren

Kommentare: Great solution for dispersed call centers with complex organization. Enables us to manage the entire call process, but did not communicate well with our other data strategies.

Vorteile:

Great all around flexible phone system, enables many of our trusted call center associated to work remotely and yet still be tied into the main platform. Great at capturing data.

Nachteile:

Hard to pull the data out as the instance is localized inside our firewall, making it difficult to grant access to some but not all departments using the tool. Would have loved a better way to get the data out and leverage our BI rather than only have Brightmetrics to assess it.

Mekesha G.
Call Center Supervisor in USA
Verbraucherdienste
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Contact center solution that is easy to use.

5,0 vor 6 Jahren

Vorteile:

The product is very easy for supervisors or managers in your call center to use. You are able to manage several calls groups and CSR's easily by looking at one screen. Its very easy to add new agents using the contact center director. The agent toolbar is very easy to configure at the agents workstations as long as you know the IP address. You are able to easily move agents in and out of the contact center groups. The reports are easy to access, create, and modify to obtain the data that you need to analyze daily.

Nachteile:

In order to do a required system upgrade the contact center had to be closed and we were a 24 hour call center at the time.

Natalie G.
Director of Marketing in Kanada
Philanthropie
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Shoretel truly makes the communication process easier

3,5 vor 7 Jahren

Vorteile:

I rarely actually use my voicemail, but I understand that it's a necessary part of doing business with some. I appreciate that when I'm on the go, Shoretel's transcription allows me to still read voicemails, and the IM function is so necessary for intra-office communication. I love that I can access my voicemails via email and I never have to call in!

Nachteile:

I think Shoretel could benefit from a few more user-friendly benefits like recording of chats. Once the window closes, it's gone. However, at its core, what it does best is the availability of voicemail across other platforms. That happens very well. Also, I think that the interface that allows you to switch between the functions (calls, IMs, etc.) could be a little better organized. I've had complaints from colleagues that have been unable to figure out how to add contacts. When they try to set it up, they end up accidentally calling people.

Verifizierter Rezensent
Associate Director in USA
Verifizierter Nutzer auf LinkedIn
Bildungsmanagement, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

MiCloud Connect for Team Connections

4,0 vor 3 Jahren

Kommentare: MiCloud Connect has allowed a lower-tech non-profit to transition to a cloud-based phone system, allowing for employees to successfully fulfill job functions when away from the physical office and enabling team members to communicate in a smooth, quick chat system.

Vorteile:

The positive points of MiCloud Connect allow me to chat with team members about issues or projects without the need to email. I appreciate that MiCloud Connect enables my use of the soft phone, interfacing with the CRM for integrated management of business development tracking and utilization anywhere.

Nachteile:

Unfortunately, based on my organization's setup in cahoots with MiCloud Connect, any update to the cloud-based system requires administrator permissions, slowing workflow due to the need for our IT team to grant permission for system updates before being able to utilize the program.

Alex C.
Sales Manager in USA
Gastgewerbe, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Extremely Useful

4,0 vor 12 Monaten

Kommentare: I've been using this system for years and overall I'm satisfied, it would just be great if they could fix some of those glitches.

Vorteile:

It's fast and easy to use. Anyone can learn how to use it. There so many features that help get the job done!

Nachteile:

Can be glitchy at times, settings on things like visible voicemails for specific workgroups will un-toggle on their own or some employees select a default for soft phone and mitel refuses to keep that default setting and defaults to DeskPhone.

Verifizierter Rezensent
IP Telephony Engineer in USA
Verifizierter Nutzer auf LinkedIn
Telekommunikation, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A phone system built with business in mind

5,0 vor 3 Jahren

Vorteile:

The management is drop dead simple. The documentation is all hot linked to the part of the management interface you are using right then. The user client is easy to use and looks great. The system has been rock solid and I love the architecture with resiliency and cheap redundancy built in from the ground up.

Nachteile:

There has been some support upheaval during the closing days of ShoreTel ownership, but that seems to be improving under Mitel, hopefully that trend continues.

Robert C.
IS&T Director in USA
Bildungsmanagement, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

ShoreTel/Mitel

5,0 vor 3 Jahren

Kommentare: We've been customers for over 10 years. It is a very stable and scalable platform.

Vorteile:

This is a great VOIP system. The software is easy to configure and the phones work great. The platform runs without much need for interaction.

Nachteile:

Support costs and partnership fees can be very expensive. However, the system just works, and doesn't require a lot of maintenance.

Jamison O.
support in USA
Informationsdienst, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

This is easy to use, keeps record/history of phone calls and able to transfer dial as well.

5,0 vor 4 Jahren

Kommentare: You are able to go back and check your call history and check voicemail and see who it is versus calling and not knowing.

Vorteile:

Pros: You are able to check call history, check your length of calls, run reports, check statistics, works well with the phone itself and virtual system (application) on the computer. Visual of who left voicemails and caller id.

Nachteile:

Cons, If the virtual system to log in off ect. goes down it is cumbersome to use the phone to log in and out and check history.