Rain POS Erfahrungen

Best Cloud Based POS System

Kommentare: Items category for rental product is a nice addition for POS that is all inclusive with an intuitive dashboard, mobile app and easy integration.

Vorteile:

Easy way to add products to both POS and eCommerce simultaneously is one of the best way to both.

Nachteile:

The cost of Rain POS is a bit steep for many local businesses and lack huge community base for support.

Great System for Small Business

Kommentare: By going to a cloud based system I am able to keep inventory updated when I am at a trade show or selling product online. The integration with Notions Marketing is a time savor. I no longer have to manually add price, description or photos. Everyone comes over when I place my order with Notions. The ability to download data to excel, make changes then upload it back to Rain is simple and makes mass updates seamless.

Vorteile:

As a small business it is difficult to manage technology without an IT Department. I wanted to take my business online and struggled to find a solution that was affordable, easy to use and had good customer support. RAIN not only met my goals but exceeded them. Their customer support is what sets them ahead of their competition.

Nachteile:

There are a couple of features I wish they would improve on. The most important to me are Customer Rewards. It doesn't allow online orders to use their rewards and the accrued reward is a dollar amount they can spend when I need it to be a % off.

Neat system horrible customer service

Kommentare: As a product it’s great but as a company it’s horrible. Terrible customer service and support.

Vorteile:

It was all in one with a nice platform. Handled customer accounts and payment links built into the invoices.

Nachteile:

They promised the world and delivered nothing. The on boarding took months and I had to pay for service during the $2,000 cost of onboarding. Then when we went to cancel they said you have to give us a notice. Why you said zero length contract.

Very successful at retail and education management

Kommentare: Good. It took longer to get set up than we had hoped, as the integration team was swamped. There customer support is ok, but lengthy.

Vorteile:

I like the integration with My Music Staff. I also like the ease in which we can automate customer payments for services and rentals.

Nachteile:

I do not like that we cannot easily adjust pricing, and have difficulty on supplier invoice tracking with taxes.

Love Rain POS

Kommentare: They have been fantastic. From set up until current use, they have always been available to help, and have great resources built into their software to help out with simpler things.

Vorteile:

Rain POS has allowed us to integrate our eCommerce and in store retail in a way that no other company has been able to do. It has been so easy to learn how to use it, and it is very in depth. It is easy for me to change things on the website, and if there is something I can't do, their customer service team is always quick to help.

Nachteile:

Some features need to be changed buy the software team, I can't change them myself.

Taking Full Advantage of Rain is a Big Job

Kommentare: I haven't taken advantage of online retail or marketing. I just don't have the time to set up and implement these features so overall the price has not been worth it for me. The website builder is so bad that I am looking for another alternative but the initial setup fee was so high it really does sting to switch to another provider (maybe that was the point).

Vorteile:

Rain was sold to me and my music store as an all in one solution for POS, website, online sales, marketing, job orders, repairs, rentals, the whole nine. I love the POS and inventory part. The site is a little laggy to start and then everything works super fast. Most things in this realm are intuitive.

Nachteile:

The onboarding cost was kind of high and I don't feel like I got that much out of it. The trainings were unnecessary and could have easily been done with a video. I really, really, really hate the website builder. They set up my website as close as they could match to my previous one from Wix and they did a pretty good job (although I discovered some mistakes that were pretty bad, such as the wrong phone number for my store, they were easily fixed by me) but I am frightened of doing anything to it beyond changing the text. I would say their web builder UI/UX is straight out of the 90s but that even the 90s had the concept of draft and publish. EVERYTHING you do on the website builder is IMMEDIATELY live and there is no way to revert to an early version without contacting them.

Excellent for Music Stores!

Kommentare: Overall we have been extremely pleased with our choice to switch to Rain in 2018 for our point of sale and website. The product is incredibly user friendly, can be used on any device (not tied to a license on one desktop machine like other systems) and support is great. One area other shops have asked us about is QuickBooks exports. We don't use that much, but other stores seem to be very reliant on those exports, which they say are lacking in Rain. Again, not a direct complaint from me, but one that I hear about on industry forums & from direct messages. We were a somewhat early adapter of Rain in our industry and are relatively connected in our industry & repair organization, so we seem to field a lot of inquiries about the program. We have recommended the product to quite a few other shops and want to make sure that it fits their accounting needs as well.

Vorteile:

We've had a great experience thus far using the Rain point of sale program. The initial training was extremely in depth and helped us grasp all of the features before implementation. We love the product integration with Reverb.com and the fact that our inventory remains cohesive across online and in-store platforms. Online & phone support is quick & helpful. Rain has also been very helpful designing and updating our website, which is tied into the point of sale. They are constantly improving, updating and listening to customer suggestions to make their product even better.

Nachteile:

One feature that is extremely helpful in our industry (music store) but missing from Rain, is a Maintenance Agreement/Service Contract module. We were disappointed it was not available when we switched to Rain, since we used that feature daily with AIMsi. We have found some halfway workarounds in Rain, but would like a more robust integrated module. Ideal features would be: MA identifier on serialized instruments in Work Orders module, ability to auto-send renewal emails to customers when their annual MA is expiring, MA batch operations for large inventories of instruments (many of the schools we service have 200-400 instruments that we maintain on MA's annually).

Like Sew POS Review

Kommentare: Overall we are happy with Rain/Like Sew. It gives us an easy to manage Web front end for our store that behind the scenes in completely integrated with our Brick & Mortar operation. Improvements are still needed in many areas - the system is a work in progress regularly rolling our new and improved functionality.

Vorteile:

We bought it for the seamless integration of Web and Brick & Mortar inventory management, sales and ease of use. It works very well for this purpose.

Nachteile:

It is ultimately POS and Inventory Management software with little Accounting functionality. Daily exports to QuickBooks or other software are required, with additional entries in the accounting s/w to accommodate accounting best practices, Taxes on Receiving orders, billing and other financial tasks not accommodated in Like Sew. There are still some issues with Sales, Shipping and Taxes in Canada, and there is no ability to set up multiple price levels internally

Switched to Rain from Lightspeed

Kommentare: Overall pleased with RAIN and glad we made the switch. A bit more thought into easier workflow within the Register, Special Order and LayAway screens and it will be a force to reckon with. I was hoping for an easier eCom experience, but that is not what I received. Much like other POS Systems that offer an integrated eCom Site...building out the site and making it look the way we want doesn't follow the basic HTML buildout process. As a web developer for over 20 years...I find the eCom platform to be VERY challenging to use and often times VERY discouraging. I can see they worked hard to have the functionality be similar to other CMS Website Platforms (Wix, WordPress, etc), but it's too confusing to navigate effectively taking up valuable time.

Vorteile:

Integrated Marketing Automatic "pushing" of items to our Reverb.com Account Lightweight on system resources on our iMac's

Nachteile:

Special Order Workflow is clunky and needs to be simplified. We've resorted to using the "Quote" option to better manage Special Orders and ring in total sales under a "Gift Card" first. That way when working with multiple vendors on a special order, we have easier use of customer funds when "finalizing" the deal. Register is Average and would prefer ability to see cost of products on screen. In Register - when scanning duplicate items they get entered as "new" line item versus adding to the SKU already input. Can't us an IR Gun on an iPad when scanning incoming inventory or during inventory counts. Layaway Screen has some great features, but workflow is a bit convoluted. Website build out is horribly confusing and NOTHING follows traditional HTML processes. This was the same problem with Lightspeed's eCom platform - hard to work with and no sense of workflow.

Great POS, Horrible customer service support.

Vorteile:

Easy to use and has great functionality. Could have a little bit more functionality than it has to make it great. However they need more people to fix bugs and enact on others suggestions to develop the product further. Customer Support is a joke!

Nachteile:

Customer Support is a joke! I contacted support about a glitch. I told them to call me because I broke my wrist and easier to explain than typing it out. They refused to call me as if their time was more valuable in R&D than fixing bugs. I cant type with a broken wrist. All this is one fingered.

Still waiting

Kommentare: Would never do business with them again.

Vorteile:

I liked the ability to merge data with Moda supplier.

Nachteile:

Website was ordered in October, was partially finished at my pressing except one page and was delivered end of November. Multiple ignored requests. Multiple missed meetings with no explanation. Still have not completed the last page and I have had to still pay a monthly payment since October.

Like-Sew websites have helped me build my online presence and streamline my business.

Kommentare: It was easy to use

Vorteile:

It is easy to use and update, so I can create and modify my own products, and add products from the integrated industry catalogs. It provides me with useful information about my customers and sales transactions, data which really helps me keep and attract new customers. I especially like the batch product update feature so I can change a group of products at a time without having to individually update each product record. I have had good customer service, especially when there was a problem with the software. I have seen my sales grow and my professional online image enhanced. The cost is reasonable for my business so far. The video training is great and absolutely necessary to understand how to use the software efficiently. I also attended training at Fall Quilt Market which was excellent and highly informative.

Nachteile:

I am disappointed that I am unable to integrate my email marketing with the website. In my opinion, The Marketing package is not as useful to online-only stores as it is to POS customers. The newsletter module is clunky and hard to work with. The email feature is useful, but since my email list is on a different service and not integrated, it is not as useful as it could be. It took awhile for my site to get up and running well, and to work out all the bugs. I had to be persistent in following up to get problems fixed and clear in my communication to be sure they understood what I was asking for.

The POS system that I was looking for.

Kommentare: I'm the owner of the NAMM 2015 & 2016 Top 100 Dealer, The Acoustic Shoppe in Springfield, MO. We tried the "big guy" of our industry, and found it to be outdated and not user friendly. After a year of attempting to get it up and running, we started looking for an alternative when we ran across RAIN POS. It feels like navigating a website through your browser so it was easy to learn. Within a little over one month we had our website built, products in our system, and were live with running transactions. I love that everything in in the cloud, so I can run sales in my parking lot, at festivals, trade shows, etc., or just access reports anywhere from my phone. Putting items on our website is just a button clicked, and inventory is shared online and locally so if I sell online, it's taken out of stock in my local system, and vise versa. So far customer support has been great to work with. We have run across a few minor bugs in the day to day use, but they are pretty quick at getting it straightened out. I'm sure it doesn't have all the depth of that other system, but I'm able to use it and they are adding features very quickly. We don't do rentals right now, so I can't say how well that part works. We do a lot of repairs, some sent off site, and the work order module works great for keeping up to date with the repair status. We're waiting on the Lessons module that we here is in the works, and a better way to handle consignments and trades. So far we are very happy with RAIN POS and our interactions with customer support. I highly recommend.

Vorteile:

Ease of use, and integration with our e-commerce site.

Nachteile:

There are a few features that I'm waiting on that will tailor the system more for the music industry.

The future of how small businesses survive

Kommentare: Using this system allows you to provide a customer experience on par with, or even better than, what is expected from a successful business in the 21st.

Vorteile:

Feature laden! and they are still developing more music store specific features! One customer data base, one inventory database. Integrated POS system, integrated Wed Store, integrated repairs system. Then add on: integrated short term rentals, rent to own with auto pay, layaway, email marketing abilities, gift card ability, coupon ability, push products to Reverb ability, create and save quotes under a customer name, track store account balances and apply to transactions, purchasing lists by vendor populated with qty triggered items and with and easy receiving and item costs updating. Outstandingly responsive customer service!

Nachteile:

Still waiting on the private lesson feature =( But it is in development and it sounds like it will be finished Spring of 2018. Would be great to see invoicing against a quote so I could do school business with schools requiring a PO number on an invoice for payment.

Don't do it!

Kommentare: Not ready for prime time. Too many unresolved issues. They have a bug reporting system with no follow up? RAIN is also incredibly lacking in support for multi-store operations. I could tell them what, and how to fix, many of the problems, but it seems they don't really want to know. I think they want to sit back and collect processing fees and don't really care about the actual efficiency or user experience of the product. I have 40 years of experience designing and supporting POS systems and databases and other retail software in actual retail environments. No system is perfect for every business, but flexibility and responsiveness is paramount. I asked them to call me me sometime if they'd like some tips from an actual retail professional. I doubt I will hear from them.

Vorteile:

Cloud based. No software to support or maintain.

Nachteile:

Lack of support and woeful capabilities for multi-store operations.

I love Rain

Vorteile:

Rain POS has helped me run my business in many ways. Reports are very easy to understand and useful for book keeping and planning. Most of all I love the help Rain offers. They have always been there for me and are so nice, especially when trying to set up my website. I am not a computer genius and don't have to be because I use Rain. In recent events we had to start selling products through our web site. Rain was able to teach me over the phone how to set all of it up, I couldn't be more grateful.

Nachteile:

Most of the time the things that I felt could be improved have been through updates like phone numbers showing on receipts. It shows that they do listen when we ask for improvements.

Great system!!!

Kommentare: I had this when I had my yarn store in Alaska. I moved to Tennessee and opened a new store 2 years later and all they had to do way change my information and I was up and running again, all my inventory was intact and functioning. Totally awesome!!!

Vorteile:

It’s easy to use and the customer service is awesome. You get a live person 24/7. (that speaks and understands English)

Nachteile:

It doesn’t work on my ipad, which is what I use in my store, instead of a full computer system. So I either have to call and ask you guys to fix stuff or wait till I get home on my Mac. (If it can wait, I’ll make notes as to what I need to do then, wait till I get home, but if not, I call you)

Rain POS

Kommentare: It works pretty well for me with some things that I would like to change.

Vorteile:

We have used Rain POS for many years. I appreciate that I can do so many facets of my business from one platform. POS, online sales, integrated inventory management, emails, and merchant services.

Nachteile:

I would really like to have shipping integrated - when an order is placed, that it would be integrated with a shipping service like Shippo, which is what I use. The automatic emails would be useful if I could choose the products that were shown - like what is on sale. The automatic choices were so ridiculous - something old that was worthless in our system - instead of something we really wanted to promote.

Excellent value for Service

Kommentare: Overall, my experience has been quite positive. In fact I have recommended them to other local business owners. The serves has enhanced my business. My clients give rave reviews on my website!

Vorteile:

The platform Rain provides is user friendly for a Non-tech person as myself. It was fairly straight forward to populate and personalize my website to fit the needs of my business and clients. Customer service has always been responsive and helpful to resolve any difficulties promptly. The value for the cost is excellent.

Nachteile:

Least favorite is the recent difficulties sending a newsletter. My longtime email address was now blocked from sending. I had to purchase a business email and the integration was rather difficult. Without the help of my husband a professional IT person, I could not have completed the changes myself.

Great user friendly POS

Kommentare: We had a nightmare with our old POS system and had to pretty much start all over with Rain. We are a local business but with tons of inventory. Over 5000 different piece of merchandise. So we were not looking forward to adding all those items again. But Rains interface makes it very easy, anyone can do it. The interface is laid out very simply and everything is right there without having to scroll through pages and pages to find an option you want. Features like repairs and rentals are also a big plus. Really the only negative thing I can say is the since it's cloud based you better have good internet or you will lose your register if you lose internet. But that's not Rains fault. Just make sure you have a reliable internet connection or a backup 4G method since you can run the POS from any phone or tablet. We have had the software for a little less than a year and although we are still adding products from our previous software crash with another company, we are enjoying the new fresh look and feature packed software provided by Rain.

Vorteile:

Tons of features and easy to use.

Nachteile:

To print a receipt there are too many steps. Wish it was easier or less time consuming.

Powerful, complete lifestyle upgrade for our business

Kommentare: Going from shopkeep (easy to use, not sophisticated enough for us as a music store) to RAIN was a challenge at first (uploading photos and product data, designing new site content, more product data entry, training staff in new roles) but, now that we are a few months in, we are seeing customers benefit from our work and we know we are going in the right direction.
RAIN is on the way to becoming the One Ring That Rules Them All of software that helps small retailers play on the same field as national chains. Actual seamless pulling in of repair data to the transaction screen, one product data base for your stores and your website store, actual seamless pulling in of layaway payments and special orders to the transaction screen, easily see who is selling what and where. Actual real effective help with re-order purchasing has helped us control spending in a very noticeable way. Time is saved because we only have to go through product order line items one time , then when it arrives, ONE click updates the cost for that instance and the count received.

Transfer tracking that takes almost no time to use.

Vorteile:

integration

Nachteile:

still developing some features

Issues

Kommentare: Great help and support

Vorteile:

Keeping track of inventory , able to make changes

Nachteile:

Doesn’t always record fabric sales properly

Good

Kommentare: For the most part, it's pretty good. Hope they continue to develop better reporting capabilities. Some quirks along the way - some get fixed, some they can't explain.

Vorteile:

I like that it integrates inventory between our point of sale and our website. We also like being able to access customers' purchase history.

Nachteile:

Bare bones reporting, i.e. for sales data. Many reports offer zero or very few "drill down" options for specifics.

Rain Retail attempts browser-based POS, but it doesn't quite work.

Kommentare: I wish I could get some hours back that I spent entering new product variants. Antiquated desktop-based POS systems I've used in the past were far more functional and efficient.

Vorteile:

The layouts were clean and simple. The customer support was generally responsive when we needed their help.

Nachteile:

Adding new product variants was a herculean task. The browser-based architecture was a good idea but lacked the efficiency to make it responsive. Overall it was very laggy on all of our computers, new and old.

We are very pleased with the software and support!

Kommentare: Good!

Vorteile:

Easy to learn, install, and use. Reports are easy to understand. Customer support when you call in is EXCELLENT

Nachteile:

There are some things inherent in our business that it does not accommodate AND they have not updated. We've asked for some additional options and they've not happened.