Rain POS Erfahrungen

Switched to Rain from Lightspeed

Kommentare: Overall pleased with RAIN and glad we made the switch. A bit more thought into easier workflow within the Register, Special Order and LayAway screens and it will be a force to reckon with. I was hoping for an easier eCom experience, but that is not what I received. Much like other POS Systems that offer an integrated eCom Site...building out the site and making it look the way we want doesn't follow the basic HTML buildout process. As a web developer for over 20 years...I find the eCom platform to be VERY challenging to use and often times VERY discouraging. I can see they worked hard to have the functionality be similar to other CMS Website Platforms (Wix, WordPress, etc), but it's too confusing to navigate effectively taking up valuable time.

Vorteile:

Integrated Marketing Automatic "pushing" of items to our Reverb.com Account Lightweight on system resources on our iMac's

Nachteile:

Special Order Workflow is clunky and needs to be simplified. We've resorted to using the "Quote" option to better manage Special Orders and ring in total sales under a "Gift Card" first. That way when working with multiple vendors on a special order, we have easier use of customer funds when "finalizing" the deal. Register is Average and would prefer ability to see cost of products on screen. In Register - when scanning duplicate items they get entered as "new" line item versus adding to the SKU already input. Can't us an IR Gun on an iPad when scanning incoming inventory or during inventory counts. Layaway Screen has some great features, but workflow is a bit convoluted. Website build out is horribly confusing and NOTHING follows traditional HTML processes. This was the same problem with Lightspeed's eCom platform - hard to work with and no sense of workflow.

Best software for quilting shops.

Kommentare: Positive all the way. Solutions are always there when we come up with something new or unique to sell. It really helps guide the way I do business.

Vorteile:

Rain Pos is dependable, well priced with instantaneous software help. The company LISTENS to their clients, I can't emphasize this enough. My POS is with me everywhere, at the doctor, on vacation, in bed at night.

Nachteile:

I would like an end of day report on products loaded into the system.

Disappointed

Kommentare: It was a rough year and a half trying to operate a business with that many mistakes from their side.

Vorteile:

I liked that the website and the inventory were combined. That people could see in real time what we had in stock and purchase online. That was nice and was one of the main features of why we went with Rain originally.

Nachteile:

We spent a lot of time and money on Rain POS. It was the first online computer software company we ever used for point of sale. I spent an entire year in 2017 logging our entire inventory, coming up with pricing and pictures and history on every item. We went live in 2018 and by April 2019 we were done with the contract side and we closed out the point of sale side by the end of that year. Their inconsistences within the contract module were too high. And every time we called in to tech support, all they could tell us what that there was a "glitch" in the system and they couldn't fix it within a timely manner. I really felt like I was losing the trust of my customers because of Rain's mistakes.

Love this system!

Kommentare: I can get the reports I need and want. Tech support is wonderful. They are constantly updating and improving the software.

Vorteile:

Product is very easy to use. It's nice that I can put items on my website right from the product page. Web page is easy to edit.

Nachteile:

I wish there were more yarn and knitting notions vendors integrated into the system.

Rain POS

Vorteile:

This is a great program that integrates a point of sale program with a website store that keep inventory stock levels on the website. The basics functions are easy to use and learn.

Nachteile:

Rain POS needs to make some of the reporting more functional so that you can see product sales easier and for a monthly and yearly sense.

Make the switch to Rain!

Kommentare: I also love being able to track repairs, replacing our previous hand written system. Priceless.

Vorteile:

Having out POS integrated with our website and Reverb is key for us, especially during recent times of shut down.

Nachteile:

At times the system has quirks that are an annoyance to the user and is a low priority fix for developers.

Rain POS for Yarn Stores

Kommentare: No point of sale system is perfect. But we are happy with the functionality and effectiveness of Rain. The fact that Rain is continually improving and updating their system has only increased our satisfaction over the years.

Vorteile:

We have used Rain POS (Like Sew) for over five years and are very satisfied with it. We love that our website (recently upgraded by Rain) integrates with our POS, keeping our inventory numbers accurate. The Point of Sale is very user friendly. Reporting is decent. The website is simple to update.

Nachteile:

While there are sometimes reporting issues or technical issues, Rain has an easy process in place to report problems online or by phone, and they are generally responsive in a timely manner. Rain also has a method to make suggestions on how to change or update the POS/website. I appreciate that they are willing to take our suggestions! I do wish there was a report for Items Received; it would be nice to be able to create custom reports. The only major issue we have with Rain is when the system crashes - either because our internet goes out (in which case we are able to use our iPads on cellular to ring up customers) or because Rain goes down. Luckily, this is very rare! And when it's Rain's issue, it is usually remedied quickly. Finally, it would be great if Rain integrated with Sage Accounting software. We have to manually transfer data from Rain's reports into Sage Accounting. This is time consuming.

Great for a music shop like us. Room for improvement but they're working on it

Kommentare: Anyone who has migrated from one system to another knows how time-intensive and frustrating the whole process can be. RAIN's support team made the onboarding experience as painless as possible. Their support has continued long after the initial onboarding and I feel very confident in their ability to help us whenever we hit a roadblock and need help. It's also encouraging to see their development team constantly fixing bugs and rolling out new features. They are not the kind of company to rest on their laurels.

Vorteile:

RAIN lives in the cloud and being able to access our POS from any device is a huge advantage over the POSs we were using before. The Rent-To-Own module helped simplify a very important part of our business. Integrating with REVERB has helped extend our e-commerce reach across the country. The user interface is clean and user-friendly; just what you'd expect from a modern cloud-based platform.

Nachteile:

The marketing platform did not meet our expectations. The email marketing in particular is not up to what I would consider industry standard in terms of the template builder, contact management, scheduled emails, segmented lists, and analytics. We have since dropped that add-on and went with ActiveCampaign which is light years ahead.

LikeSew works for my retail quilt shop

Kommentare: The main reason I implemented the POS option was to help me with inventory control. Prior to using POS I didn't know how much inventory was in stock and therefore I was receiving orders for inventory that I didn't have.

Vorteile:

I think the customer service is very good. Recently I wanted my homepage to be updated and revamped. They worked very quickly and efficiently with me to get give it a new look and within a few days I had a website looks very modern and professional. Also, I really like the marketing package. I used the POS for several years before adding the marketing feature. I like the automatic emails that it sends to my customers every week. Also, My website is easier to use from a cell phone now. It's worth paying the extra money for each month.

Nachteile:

I do not like the way the inventory receiving works. It is supposed to be integrated with some of my vendors but doesn't seem to be complete or accurate. Also, I really wish that the email marketing was easier to use and more robust.

Our thoughts

Kommentare: All sales were handwritten, on invoices and then transcribed to a database/ excel sheet for closing out a month; this has made this so streamlined.

Vorteile:

The program is quite intuitive thus making it relatively easy to use. I like the fact that it is cloud based so we can add another register as needed during very busy times. Also the integration between the website and the POS is great for product inventory. General ease of taking physical inventory.

Nachteile:

There are a number of small glitches - ways to accomplish tasks that are not thought all the way through. I get a listing of UPCs from a vendor with my new order of earrings, many are duplicates that we have had. We upload the entire list, the system is not able to recognize duplicates and combine them just keeps adding the new number making physical inventory a nightmare. Customer name search is an "includes" function instead of a "starts with" so an Andy pulls up Sandy, Candy & every Anderson, i no particular order.

Still waiting

Kommentare: Would never do business with them again.

Vorteile:

I liked the ability to merge data with Moda supplier.

Nachteile:

Website was ordered in October, was partially finished at my pressing except one page and was delivered end of November. Multiple ignored requests. Multiple missed meetings with no explanation. Still have not completed the last page and I have had to still pay a monthly payment since October.

Really awesome features with some minor bugs

Kommentare: Tech support has helped us so many times. First, they helped us figure out some of the features that we were not completely certain how to use. Then, when we encountered bugs, another quick call to Support and they had us back up and running within no time. I just wish that the program was not dependent on the internet. We’ve had a few times where the internet went out and we were not able to conduct business. This is not good, but it hasn’t happened too often, just enough to be mildly irritating.

Vorteile:

This program is so easy to use, even for those who are not technologically literate. While we do not use all of the features, such as the rental option, we are really happy with the program. The fact that everything is stored in the cloud helps us when we are not in the store, such as with trunk shows. The tech support has been so helpful when we experienced bugs in the software, and they were very knowledgeable of the product. I have also found the SEO option of Rain, and we intend to utilize it to its fullest extent to promote our business and get our name out there.

Nachteile:

There have been a few bugs in the software, but nothing that a quick call to support couldn’t fix. One thing that I did not like was when the internet went out. The fact that everything was based on the internet meant that we couldn’t use the cash register. This led to a loss of sales. Nothing too major, but it’s still significant. There should be a backup or a way to use the register when there is no internet connection. More traditional POS systems allow for use without internet, but for inventory reasons, something like Rain is required. Hopefully, they’ll release a version that stores a temporary backup on your system that updates the inventory once the internet is back up and running.

Great product

Kommentare: Inventory management

Vorteile:

Built in videos and the ability to view both of my stores inventory

Nachteile:

I’d love if it worked with Comment Sold and Ship Station

very good company to work with

Kommentare: I love this company. I've been with them from their initial start in our field of music schools, and they have developed very quickly. They still have a feel of a small company, and I feel like if I need an aspect or tool developed, I have a pretty good chance of being heard and considered.

Vorteile:

The comprehensive nature of having a website, an online store, a point of sale terminal, rental/rent to own terminal makes this a great foundational tool to work with.

Nachteile:

I love the software, but calling customer support, I often get people who don't seem to enjoy helping me. I've had at least 2-3 calls to different technicians ag in a row where I just felt bad for even calling.

Great at some things, not great at other things

Kommentare: Generally okay. first line support staff is very helpful and relatively easy to reach. Sales staff makes lots of lofty promises that are slow to be fulfilled. Developers are jerks.

Vorteile:

integrated POS and e-commerce website. web based makes it functional on any computer type. RTO module is nice.

Nachteile:

Special Orders/Purchase Orders/Receiving Orders is grossly deficient. Reporting is not great. Prominent bugs in website text in regard to special characters. Lacks flexibility in some of the website design options. No rotation option for product photos. Label printing is terrible. No dimension option for shipping calculations.

Does what I need and more.

Kommentare: Our experience has been excellent. We were up and running the day we opened the doors. This is our first and only experience with POS but I cannot imagine needing anything more. The cloud based system lets me access information from anywhere I have WiFi access. No fear of losing our system due to damage or theft of equipment. Overall I find it very affordable and could not imagine being without Rain POS now.

Vorteile:

The support we received from the rain team in getting started with a POS system. None of my team had any experience with POS and they made the transition easy. We still don’t use all the features available but are adding them to our system gradually. The customer support system is fantastic. The reports available on the system save hundreds of man hours and help us see how our business is doing. The inventory system is a huge help.

Nachteile:

Integration with some Consumer Finance companies would be valuable to retail users. A “Dummy” website that could be used for training new employees would be a big help.

Disappointing POS

Kommentare: The beginning experience was great, but now we are running into problems and there is really minimal help. This system has a very high monthly fee, and I really don’t feel like it’s worth it.

Vorteile:

We really like that it is a cloud based POS.

Nachteile:

You don’t really need to call support in the beginning because you are new and learning the system but once you get setup and start noticing glitches you cannot get a hold of anyone. They also do not have support evenings and weekends.

Great system!!!

Kommentare: I had this when I had my yarn store in Alaska. I moved to Tennessee and opened a new store 2 years later and all they had to do way change my information and I was up and running again, all my inventory was intact and functioning. Totally awesome!!!

Vorteile:

It’s easy to use and the customer service is awesome. You get a live person 24/7. (that speaks and understands English)

Nachteile:

It doesn’t work on my ipad, which is what I use in my store, instead of a full computer system. So I either have to call and ask you guys to fix stuff or wait till I get home on my Mac. (If it can wait, I’ll make notes as to what I need to do then, wait till I get home, but if not, I call you)

Excellent value for Service

Kommentare: Overall, my experience has been quite positive. In fact I have recommended them to other local business owners. The serves has enhanced my business. My clients give rave reviews on my website!

Vorteile:

The platform Rain provides is user friendly for a Non-tech person as myself. It was fairly straight forward to populate and personalize my website to fit the needs of my business and clients. Customer service has always been responsive and helpful to resolve any difficulties promptly. The value for the cost is excellent.

Nachteile:

Least favorite is the recent difficulties sending a newsletter. My longtime email address was now blocked from sending. I had to purchase a business email and the integration was rather difficult. Without the help of my husband a professional IT person, I could not have completed the changes myself.

Calico Cupboard

Vorteile:

I was using another online web service when I heard about Rain (Like Sew). I like what they were offering and the price was great compared to what I was paying. We signed up in 2013/14 and have not regretted it for a minute. I love being able to see what inventory we have, what our customers are buying, being to look back and tell a customer what a fabric was that they purchased.

Nachteile:

There are always features and issues that could be improved upon but right now I'm happy with what we have.

We love RAIN POS

Kommentare: I highly recommend RAIN. Having our inventory on our website has been so helpful and using RAIN has been very easy for my team to learn.

Vorteile:

I love that Rain POS integrates with a website! I also love that RAIN continues to listen to suggestions and strives to add new features.

Nachteile:

There are some reports that would be helpful.

Top notch POS

Kommentare: Great experience... still fixing a few glitches and learning is on going. We are not big IT people, but the ease of this software and the team behind us works great!

Vorteile:

Alot. The automated email blasts, the conference on hand, one on one meeting. I like the ease of running this software and the service and people behind the scenes. I like the look and help we receive on our website. When we have a glitch or problem, customer support is inside our website making the corrections. Great team to work with! Especially, Ty... stays on top of any ossues that come up.

Nachteile:

Our training was not easy and our contact person was not really knowledgeable on many facets of the software or how it would work. Big learning curve for us.

CIOS opinions

Vorteile:

inventory tracking is helpful in ordering - Notions is my largest ordering partner and great to bring over products automatically.

Nachteile:

customer service hours - no help at night or on weekends and response has been slow.

Seamless Migration from Older POS System

Vorteile:

We went with RAIN for a number of reasons. Integration with our website, and in turn, Reverb.com was very important to us. We also liked RAIN's ability to migrate from our antiquated POS so that we had a relatively easy transition. Lastly, being a cloud based system allows our entire staff to work on the system from anywhere.

Nachteile:

At first (about 12 months ago) RAIN was a bit clunky. Navigating was slow, they didn't allow enough pictures for our website, and the search function was not always effective. Also the Reverb integration had growing pains. The thing about RAIN is that they are constantly improving and correcting issues based on their customer's (ours) feedback. At this point the Reverb integration and search functions work perfectly and they now allow unlimited pics on each listing.

Control your Business

Kommentare: We have found using the employee time clock to be most useful.

Vorteile:

Knowing what your inventory is. To be competitive in today’s world, on line sales are a must.

Nachteile:

Integration was time consuming as we had a large inventory to start. The more we learn about the software the happier we are.