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Über ToucanTech

Intelligente Software zur Förderung des Community-Engagements

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Vorteile:

This is easy to use and intuitive. Its an excellent way of keeping in touch with former pupils and updating records.

Nachteile:

Some of the design features are slightly limited, based on experience working with other websites. This is also what makes it user-friendly and simple to maintain.

Bewertungen zu ToucanTech

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,8
Kundenservice
4,9
Funktionen
4,8
Preis-Leistungs-Verhältnis
4,8

Weiterempfehlungsquote

9,6/10

ToucanTech hat eine Gesamtbewertung von 4,9 von 5 Sternen basierend auf 125 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (125)

Melanie
Melanie
Development Director in UK
Verifizierter Nutzer auf LinkedIn
Bildungsmanagement, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

So happy we made the switch to Toucan Tech!

5,0 vor 3 Jahren

Kommentare: We are finding the Toucan Tech team an absolute joy to deal with. They know their stuff and are incredibly responsive and customer-focussed. I couldn't be happier that we have made the switch.

Vorteile:

Having everything integrated in one system has radically improved our working processes. I have a very small team and reducing our admin load means we can spend more of our time doing the really important stuff like meeting donors and creating inspiring campaigns - which is also what we enjoy most.

Nachteile:

We probably weren't fully prepared for the workload involved in verifying new members to the online community and this has made us review exactly when we fully launch the portal to our whole alumni community.

Jen
Senior Development Manager in Hongkong
Bildungsmanagement, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Review from an overseas user

5,0 letztes Jahr

Kommentare: Overall, ToucanTech is a brilliant product and their team is efficient and friendly.

Vorteile:

The product is easy to use and I like the logic of the search function. The support team is great and it's very helpful to have the tutorial pages.

Nachteile:

Data hosting. This is an issue for overseas users as different countries have different data privacy standards.

Dominic
Teacher of Politics & Alumni Officer in UK
Bildungsmanagement, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Good for medium sized organisations

3,0 vor 3 Jahren

Kommentare: Amazing customer service

Vorteile:

Record filter options + galleries interface

Nachteile:

Design hub for newsletters is a bit clunky

Joanne
Development and Alumni Relations Manager in UK
Bildungsmanagement, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

New user review

5,0 vor 4 Monaten

Kommentare: Overall experience as been nothing but positive. ToucanTech is a joy to work with, both in terms of its people and the product itself.

Vorteile:

The friendliness and efficiency of all the ToucanTech team, from the initial sales enquiry and contract negotiation through to the onboarding, data migration, training and support. The whole team have been extremely supportive and patient when at times we were not in a position to make immediate decisions.

Nachteile:

We have found nothing that we dislike in our use of the product to date.

Lynn
Alumni Events & Communications Manager in UK
Bildungsmanagement, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Solihull School Review of ToucanTech

5,0 letztes Jahr

Kommentare: ToucanTech are very supportive and continue to support us. Nothing is too much trouble.

Vorteile:

The look of the system and how easy it is to use and manage. The Events feature is great, it has really helped me plan, organise, track attendance and promote our events. I also like the Advanced Filtering function where you can drill down specific user groups to send mass emails and analyse the data i.e whose reading your emails. The Fundraising section is excellent and direct payments updates the record automatically saving time and resource.

Nachteile:

I do not have any dislikes, we are very pleased with the system. The only one thing I recommend is that you need to keep your data as up to date a possible. You data is only as good as the information you put in.

Paul
Fundraising Consultant in UK
Bildungsmanagement, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Best fundraising CRM on the market by some distance

5,0 letztes Jahr

Kommentare: Many companies claim to be customer -centric but in reality very few actually are - Toucan Tech are one of an elite group of companies that focus on delivering great products through customer led innovation.

Vorteile:

All features are designed to be user friendly and iterative yet don't compromise in terms of sophistication which is the hallmark of great CRM software. Sending mass emails and creating events are particularly impressive features and surpass anything else on the market.

Nachteile:

Integration between third party payment providers and customer records was a little problematic but the data team resolved a complex issue through a combination of perseverance and in depth knowledge.

Peter
Alumni Relations Manager in UK
Bildungsmanagement, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Using Toucan Tech to run an Alumni Website and Database

5,0 vor 2 Jahren

Kommentare: We are very pleased with Toucan Tech, it works for us and is much less complicated than our previous database. The website is easy to maintain and perfect for what we need to communicate with our members.

Vorteile:

I find it easy to use, adding events and news stories is intuitive and can be done with very little training. Accessing the data is also very easy and can be done quickly on a PC or on your phone.

Nachteile:

I think the only thing we would like to add is an Instagram feed to our Home page.

Paul
Director of Development in Australien
Bildungsmanagement, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

A user-friendly and comprehensive solution backed by exceptional customer service

5,0 vor 3 Jahren

Vorteile:

ToucanTech meets all the needs of our school fundraising, alumni and community engagement programs. It is incredibly intuitive and - because it is purpose-designed for an organisation like ours - pretty much everything just works as it should right from the outset. The support team are extremely responsive and are also proactive in offering help and suggestions. We have barely needed any assistance from our IT team. Useful new functionality is constantly being added, and I'd like to see our school expand use further, for example to manage the whole school website and/or to manage admissions as that module gets finalised.

Nachteile:

Nothing of any note. A couple of minor and inconsequential bugs were quickly sorted.

Kelly
External Relations Coordinator in UK
Bildungsmanagement, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

The perfect solution to kick start your community management and engagement

5,0 vor 3 Jahren

Kommentare: We needed to get all out data in to one easily accessible system and have a single comprehensive interface dedicated to our alumni community.

Vorteile:

ToucanTech has a simple to use and navigate user interface. It manages multiple functions which is great for a small office. The customisation is good and I have been impressed by the product enhancements and development since we started using the software.

Nachteile:

The fundraising and donation logging feature could be improved. I would also like to see more ability to managed the news images that are uploaded.

Lucy
Director of Development and Alumni Relations in UK
Bildungsmanagement, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Alumni Engagement

5,0 vor 3 Jahren

Kommentare: We have been delighted with the service from ToucanTech, there is always someone on hand to deal with glitches or queries. We have been happy to recommend it to other schools

Vorteile:

This is easy to use and intuitive. Its an excellent way of keeping in touch with former pupils and updating records. Recently we have launched our first fund raising campaign using the site and have found it invaluable, keeping us up to date with donations, making gift aid claims simple and linking back to the record of the donor. We also love the ease of setting up news items and galleries and sending mass emails.

Nachteile:

We have a number of donors who give on a regular basis. Each of these donations have to be added manually each month. It would be really helpful if this happened automatically. This is the most difficult part of the site to navigate

Felicity
Development and Alumni Officer in UK
Marketing & Werbung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Impressed and pleased with Toucan Tech for our school alumni online portal and database

5,0 vor 4 Jahren

Kommentare: Really fantastic - great database, online portal and brilliant customer service.

Vorteile:

I have used a number of member databases with online portals in my time in alumni relations and by a long stretch, Toucan Tech is the most intuitive and easy to use. It looks lovely with all the different colours and is clear and not overly complicated. If you can't figure something out initially , there is a brilliant list of resources on their support website. When we have had the odd further complication, the support team have worked through the problem with us on the phone until it is solved. The system really allows the administrator to feel like they have both ownership of and a brilliant overview of their data. Our alumni seem to find the online portal and interactive features easy to use and appealing aesthetically. When we have fedback to the support team that we would like a certain feature included, they have responded positively and actioned this when they can.

Nachteile:

There honestly isn't much to criticise! Small gripes are currently the list of member records does not come up with the most recenty viewed first, which I have found a useful feature in previous systems for instance if you working through a load of data entry. When you are embedding a video in a news article, you have to have a static image at the top of the page (and the video link beneath) whereas due to social media and Youtube users now expect to be able to click on the image and go straight into a video playing. That's about it!

Victoria
Network Co-ordinator in UK
Bildungsmanagement, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Toucan Tech reviews

5,0 vor 3 Jahren

Kommentare: Overall, our experience with ToucanTech has been incredibly positive. They are receptive to feedback, and welcome suggestions on how to improve their product and implement them where possible. They are happy to work with their customers on the development of their software to ensure it meets their needs. In terms of support, ToucanTech are always respond quickly to support requests and can normally resolve problems very quickly.

Vorteile:

ToucanTech is an incredibly user friendly piece of software and it's very easy to build the online portal. The features we use the most are the mass email function, the events page, the online shop and the news section. Recently we've launched a second online portal for a different section of our community that can all be managed from the same database.

Nachteile:

There isn't a feature of Toucan that I would say I like the least. We were early customers of ToucanTech and the features and functionality that have been developed since we first used the software have only improved what was already a very good product.

Sara
Alumni Offier in UK
Bildungsmanagement, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

More than a product/service provider...this company consistently go the extra mile

5,0 vor 7 Jahren

Kommentare: I have been working with ToucanTech for the past two years using their Alumni Software. They are more than a 'service provider'. They listen and adapt and change to feedback from their users, which is not something I have experienced before. Other companies I have worked with say they listen but nothing ever seems to change.
ToucanTech have a thirst and desire to be the best and this comes across in everything they do and in my humble opinion they are the best. They go the extra miles every day and make their customers, like me, feel part of their family'listened too, respected and willing to grow together.
Their software is intuitive, easy to use and most of all FUN to use. I come into work excited to see what has happened on my 'network' and keen to do more. We really are seeing a change in the way our Alumni 'see' our school...they are seeing the value we can add to them now and how they can use their network to benefit them. We could not have done this without ToucanTech.
I really can't say a bad word - ha ha apart from the fact that I now have Alumni connecting with me every day now so I am very very busy!!!

Vorteile:

Easy to use Links to SIMS so makes downloads easy FUN for our end users If you see improvements they really will listen! Additional Services they provide e.g. Report on how your network is performing making it easy to feedback to your school They have a network where you can link in with other people using the software to share ideas/experiences

Joshua
Marketing Assistant in UK
Bildungsmanagement, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Concord College's Alumni Network - Powered by Toucan Tech

4,0 vor 4 Jahren

Kommentare: The overall experience is fantastic, and I feel that the more you engage with Toucan Tech's helpful support team, weekly emails, updates and webinars, the greater the possibilities become for your Alumni Network. It's very helpful to test out new features and understand how they can benefit you site. Any problems, the team are always quick and responsive to emails and calls, fixing or overcoming issues no matter how big or small.

Vorteile:

The design hub is extensive so you can really personalise your network, however at the same time, it is straightforward to learn and implement and helps to create a professional looking site. I particularly like the customisable layout of the homepage and the types of menus you can select. The recent update allowing drop-down menus is also beneficial in creating a more user-friendly network. Lastly, the content editor is simple and allows for excellent article-creation in no time at all!

Nachteile:

I feel there is further scope to boost engagement, such as enhanced capabilities to 'like', 'comment' and 'share' other users' content. There are often small bugs or technical errors when using the 'advanced filters' to organise records for emails etc.

Sue
Foundation Executive in UK
Bildungsmanagement, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Alumni association database

5,0 letztes Jahr

Kommentare: We previously used another website provider which we found very clunky and expensive. TT is much better!

Vorteile:

Ability to create and email excellent digital newsletters to membership

Nachteile:

Data issues. We import via Wonde from our school database, but there is a need to amend the data and add in missing fields.

Vitali
Community Relations Director in Russland
Bildungsmanagement, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Best customer service across industries

5,0 vor 4 Jahren

Kommentare: Very happy with our relationship and the service provided. As with any software, you need to dedicate some resources to learn the tips and tricks to make the most out of it.

Vorteile:

Customer service, issue resolution, responsiveness, new product releases, ease of use, competitive pricing, willingness to find custom solutions, training, and lots of resources, a community of users.

Nachteile:

Can have slow load speeds at times and other bugs (but those are quickly fixed with support)

Michele
Alumnae Relations Manager in UK
Bildungsmanagement, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A Complete Package

5,0 vor 4 Jahren

Kommentare: The main advantage of the software for us is that everything is centralised and no longer disseminated throughout the school. We can create emails with the look that we want and confidently send them knowing they are compliant with data protection laws. It is simple to stay in touch with our members via the site or direct contact and there are a number of facilities available to them. We have increased our database tenfold since starting our site and we know that our members really appreciate being able to pop in and catch up or get involved.

Vorteile:

Not only does the software offer a secure space for our members to communicate but it provides a central database to pool all our contacts with all the relevant data protocols in place. It is easy to use with a handy dashboard in the ‘back office’ for an instant snapshot of activity and engagement.

Nachteile:

The software has developed as Toucan Tech have addressed the needs and requests of their clients so our site has grown with the software and if anything we have had to keep up!

Ana
Alumni Coordinator in Spanien
Bildungsmanagement, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great product

5,0 letztes Jahr

Kommentare: I cannot imagine doing my job as alumni coordinator without it. This software has allowed us to enhance the alumni experience and meaningfully connect our community in ways that were not possible before.

Vorteile:

The human touch that is behind the company. From the sales representatives to the support team, everyone treats you with utmost care and attention, providing exceptional customer service. The product itself is very easy to use, you can customize and personalize the site so that it matches your needs. After much research I decided to go for Toucan Tech and I couldn't be any happier.

Nachteile:

There are no cons that stand out. There is a learning curve to learn how to use the product to its full potential but the tutorials and guides their support team provides are very useful.

Pippa
Director of Development and Alumni Relations in UK
Bildungsmanagement, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Toucan Tech Customer Relations Management at Tonbridge Grammar School

5,0 vor 5 Jahren

Kommentare: My experience of Toucan Tech is very good.
We can now communicate with our school and alumni audiences and involvement on our online community is growing every day. Toucan Tech's customer support and other network opportunities is excellent.

Vorteile:

Over my twelve years experience of schools development and fundraising, Toucan Tech is the first software that I have come across and used that provides a communications and a fundraising capability under the same 'umbrella'. Toucan Tech is advanced, progressive, and highly responsive to user feedback

Nachteile:

Not much not to like. A few niggles to improve on but upgrades coming on stream regularly. The transfer of data from our old system to Toucan Tech, was more involved and took longer than expected. But Toucan Tech resolved all issues.

Michelle
Alumnae Officer in UK
Bildungsmanagement, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

If you are looking for a database that is easy and efficient and cost effective ToucanTech is the on

5,0 letztes Jahr

Kommentare: As a school we can email our alumnae, create events, advertise jobs, keep our year 13 students interested in what we are doing as a school and much more from the same database which make my life easier and I am able to work more efficiently.

Vorteile:

Ease of use and support has been very good. The company is very responsive and informs of all latest updates which are clear and easy to update or implement. The training given has been excellent when required.

Nachteile:

There is nothing I have found that I do not like.

Tuija
Communications and Alumni Coordinator in Frankreich
Bildungsmanagement, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Toucan Tech Alumni Platform

4,0 vor 3 Jahren

Kommentare: We finally have an alumni database and a possibility to encourage our alumni to get in touch and create their own subgroups, still within the realm of the school.

Vorteile:

The absolutely best part of Toucan Tech is their responsive support and development team. Whenever there have been issues, the team has responded rapidly and with a determined goal of resolving any problems.

Nachteile:

The software is at time clunky and the user experience is not always the best possible, but with little tweaks these can be improved.

Walter
Manager OC Society in UK
Bildungsmanagement, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Extremely Helpful

5,0 letztes Jahr

Kommentare: Quite happily recommend, always at the end of the phone or an email and never stop striving to improve what they do!

Vorteile:

The Customer support is excellent, quick and effective & patient!

Nachteile:

Updating the system quite often leave "my" IT skillset behind.

Sarah
Development Officer in UK
Bildungsmanagement, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Highly recommend ToucanTech for managing alumni and school community relationships

5,0 vor 3 Jahren

Kommentare: ToucanTech provide so much support for customers through weekly newsletters, sharing inspiration of other schools and customers as well as all the training you can access on demand on the support site. If you have a question they are happy to help and if you come across an issue it has always been resolved promptly in my experience.

Vorteile:

The integration between database, email communications and a community website where our members can reconnect with one another.

Nachteile:

Generally the system is pretty intuitive and very easy to use, the only section I find a little tricky is reporting but this will be because I don't use it often enough to be familiar with it.

Rebecca
Database and Finance Administrator in UK
Fundraising, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

All-in-one system and a great help

5,0 vor 3 Jahren

Vorteile:

The ToucanTech system has been a great help to join all areas of our team together. It means that instead of having to use multiple different providers for our emails, fundraising, events and community records we can have it all in once place with all our donations, records, emails and events all connected together in one place - so we get a full view of our whole community

Nachteile:

None - This system has been a huge improvement for our team from our previous product

Emma
Head of Development in UK
Bildungsmanagement, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A great product for the school Development Office.

5,0 letztes Jahr

Kommentare: Great customer service, often resolves any requests within the day, always developing their software.

Vorteile:

Easy, colourful use of searches, easy to move around the database. Safe for members to sign up

Nachteile:

I can't think of any negatives at the moment