ToucanTech Erfahrungen

Three years in with Toucantech and it just gets better and better

Kommentare: For this review, I'd like instead to illustrate the answer to this question with how a specific problem was dealt with.Being new to using the fundraising module Toucantech was kind enough to "road test" what we had constructed to ensure it would work. This brought peace of mind.Then shortly afterwards, I felt confident to implement a further measure. This went horribly wrong. I was not sure if it was a problem with the software or something I had done.The team at Toucantech immediately responded to my urgent request for help. Following a 2-hour Zoom call, we worked out what I had done wrong, and Toucantech put it right so that it presented on the website as it was supposed to. (They were gracious enough to say that what I had done wrong could easily be done by other new users of their software, and so were going to improve the instructions for that part of the site.)At no time did I feel embarrassed for getting it wrong, and I was so grateful for their patience in putting things right as part and parcel of their normal, fantastic customer service.

Vorteile:

I like that you get to know the staff at Toucantech; and that they get to know you as well. This means we all better understand how to deal with problems.

Nachteile:

Although "glitches" appear in the software from time to time, even this "down arrow issue" is usually dealt with speedily and efficiently. I assume rival software also can have these problems, so I prefer to work on the basis that Toucantech resolves them more quickly than its rivals.

Review from an overseas user

Kommentare: Overall, ToucanTech is a brilliant product and their team is efficient and friendly.

Vorteile:

The product is easy to use and I like the logic of the search function. The support team is great and it's very helpful to have the tutorial pages.

Nachteile:

Data hosting. This is an issue for overseas users as different countries have different data privacy standards.

Needs fulltime use, otherwise very frustrating to use occasionally

Kommentare: I use it very seldom , but find it frustrating to obtain the results I require. Help information is on a separate Web page and the search on that is not comprehensive.

Vorteile:

It's comprehensive and obviously has many features that are not relevant to some users

Nachteile:

I didn't find it very intuitive and would have found more hints useful when errors occurred, although I know ToucanTech are always looking to improve the system

A pleasure to work with

Kommentare: I'm very pleased with my overall experience and would happily recommend ToucanTech!

Vorteile:

I love that ToucanTech are quick to respond to any queries I might have with everything from day to day matters and more complex situations like our fundraising pathway and event management. They are always encouraging and supportive; exactly what you ask for in customer support, if you ask me.

Nachteile:

The system is incredibly clever and is always being updated so my one draw back, if any, is that there are some functions which require a lot more time to get to grips with and require more attention to detail.

Solihull School Review of ToucanTech

Kommentare: ToucanTech are very supportive and continue to support us. Nothing is too much trouble.

Vorteile:

The look of the system and how easy it is to use and manage. The Events feature is great, it has really helped me plan, organise, track attendance and promote our events. I also like the Advanced Filtering function where you can drill down specific user groups to send mass emails and analyse the data i.e whose reading your emails. The Fundraising section is excellent and direct payments updates the record automatically saving time and resource.

Nachteile:

I do not have any dislikes, we are very pleased with the system. The only one thing I recommend is that you need to keep your data as up to date a possible. You data is only as good as the information you put in.

New user review

Kommentare: Overall experience as been nothing but positive. ToucanTech is a joy to work with, both in terms of its people and the product itself.

Vorteile:

The friendliness and efficiency of all the ToucanTech team, from the initial sales enquiry and contract negotiation through to the onboarding, data migration, training and support. The whole team have been extremely supportive and patient when at times we were not in a position to make immediate decisions.

Nachteile:

We have found nothing that we dislike in our use of the product to date.

Toucan Tech Database, Website, Comms function and so much more!

Kommentare: The team at Toucan Tech did everything they could to support our site build. I was very keen to move quicker than perhaps they normally would, but they supported and backed me every step of the way. The support portal is incredibly helpful and I have found the support helpdesk to very responsive on the whole.
I have previously used Raiser's Edge, and this database is so much easier to use and understand - I was able to do most of the front facing site alone, and then use the included in person training session to drill down into specific elements.
I very much appreciated having one single person looking after our account and knowing that I could email them at any point if I needed clarification, and it was never a problem if it was something trivial or something I had already been told. Any tech issues were escalated quickly.
I'm looking forward to using the full functionality of Toucan Tech as the weeks and months go by and the developments they bring.

Vorteile:

Toucan Tech is an intuitive system to use with an easy interface. The reason I chose to go with TT was because of the multi functionality - comms, payments, website, database all in one. It really is a one stop shop.

Nachteile:

As with any platform of this nature, there are restrictions on things like images, you need to make sure they are edited correctly before uploading for example - once you get used to it, you just know that they have to be edited first.

Highly Recommended

Kommentare: The transition from our previous CRM has been seamless, with clear guidance and timely communication from the data and support teams. A really positive experience

Vorteile:

A logical system that enhances productivity, Toucantech offers an easy-to-use interface supported by an excellent customer service team. Highly recommended.

Nachteile:

It would be great to have more 'bite-sized' training videos to reference

Customer Service is Exceptional

Vorteile:

The Customer Service Team was exceptional

Nachteile:

Some design features could be more user friendly.

Great Experience

Kommentare: I've been onboarding with [sensitive content hidden] at ToucanTech for the past two months, and the experience has been fantastic. The process has been smooth and well-structured, thanks to [sensitive content hidden] support and guidance. There’s been a lot to learn, but [sensitive content hidden] has been incredibly patient and helpful throughout, making the entire experience enjoyable and productive. I feel well-prepared to move forward with the platform, thanks to her expertise.

Vorteile:

What I like most about ToucanTech is the excellent support team—they are always very helpful. Additionally, the platform offers a lot of functionality, making it a versatile tool for our needs.

Nachteile:

There isn't anything I dislike about ToucanTech. However, if you're not tech-savvy, you'll need to dedicate some time to learn and understand the platform's functionality. That said, it's manageable because the support team is fantastic and provides great assistance throughout the process.

All in one place with Toucan Tech

Kommentare: After taking the steps to use this CRM package we have been really pleased with the great customer service experience, everyone is friendly and super supportive. We have been guided through initial set up and migrating over to using all the functionalities which we continue to develop as we improve our confidence in this product as a user.

Vorteile:

Everything is in one place. You can track, record and maintain you relationships for fundraising, communications and events. It is intuitive. The reporting stats are easy to read.

Nachteile:

I was nervous of the migration of data over but with the support of the TT team I overcame this very quickly.

Hannah Cutler Cheltenham College

Kommentare: There are huge positives and the software has already made a big difference in our abilities to run a website, collect data and soon to run online donations which is very important. I find the customer Services team respond very quickly and we have very much enjoyed our sessions with [SENSITIVE CONTENT] I do find that the Instruction Manuals/help guides on line could be more detailed with some topics missed completely and others only having a brief summary of the process you are trying to complete/attempt for the first time. There are many times, that had the help guides been slightly more detailed then I would have happily used these and worked though the steps and not needed to contact customer services. I think this would be hugely helpful.

Vorteile:

I like the look and format of the software. The fundraising fund pages are extremely helpful in giving up to date stats and I like that you can build your own web pages and manage them instantly. This is extremely valuable, liberating and time effective.

Nachteile:

Some parts of the software formatting are not always straightforward and take some time to work out how to use. I find the reporting element a little tricky but I know this is being worked on. It would be great if there were a few more "standard panels" in the design hub for building non-menu web pages that would offer more options in terms of layout.

All in one system

Kommentare: TT has been so easy to learn how to use and I love the all in one system. Onboarding was smooth and efficient. The online networking community has been even more helpful than usual during the global pandemic, with the mentoring and careers sections being especially popular. I would highly recommend this product.

Vorteile:

My two favourite things about TT are: 1. it's intuitive: you can work out what you need to do, ease of use, common sense approach 2. the online community accessible to our network is part of the package, not an add-on

Nachteile:

I think the app should be included with the annual fee, not as an optional add-on.

A great bit of kit of you're just starting out in development

Kommentare: ToucanTech have been really helpful since we used the package. They went over and above to ensure the journey from start to finish was slick and easy. Their Helpdesk is invaluable - quick responses to every question.

Vorteile:

The best thing about this software is the front page it gives and the ease of use for both administrators and members. It's super easy!

Nachteile:

Sometimes there is not enough information about processes or how to change things, but a quick message to the Helpdesk normally resolves everything.

Great customer service and site

Kommentare: I find eveyone at ToucanTech to be very helpful and always come back to you within the day.

Vorteile:

I find the ToucanTech system to be very easy to use compared to previous databases. It was a fairly easy transition of moving our data across – the data team are very knowledgeable and helpful. I enjoy using the system!

Nachteile:

The system can run slowly at times. I have had different features not work at times but the team always look into it and resolve the issue.

Good software

Vorteile:

Easy to use and personalise, great customer support.

Nachteile:

Currently only accepts small image size uploads, but feedback has been noted by Support Team.

ToucanTech helped us create the amazing school community we wanted.

Kommentare: ToucanTech has been incredibly easy and flexible to work with and they have provided us with excellent support along the way. Their product is already intuitive, however, when we do have questions, they have easily accessible support tools for self-support and a super responsive tech support team.

Vorteile:

Creating our site with ToucanTech has been incredible for our school community and far exceeded our expectations. We started with the goal of having a central place for events, news & information, and a way for parents to network. All of these goals have been met and with better results than anticipated. The Event function, probably our most used, has brought our community together so that our events are more discoverable and inclusive. The number of events, type, and number of participants have all increased. For news and photo/video galleries, our site has lessened our reliance on email and allowed us to share more and have a central place for parents to search for anything they may have missed in newsletters (so much better than searching through emails). We have also expanded our offering of parent interest groups, allowing parents to take the initiative to create and manage groups on their own. This has been really fun and helped to create the “close-knit” community we hoped to build. Another great function has been networking – great for parents, but also great for our high school students looking for guidance about universities and career paths. It feels like the sky is the limit!

Nachteile:

There are a lot of functions the site has to offer that we have not yet fully explored & mastered. Our plan was to start slowly and then expand, but the lure of all of the features and potential positive impact for our community-led us to take on a lot all at once. We are still finding our way with managing content, and I think we will have a better plan in place for our 2nd year. Our first year was amazing, but we just made it up as we went along. Next year we’ll be more organized in our approach.

Arden Anglican School review on ToucanTech

Kommentare: This is a fantastic way to communicate with our alumni and it definitely filled a hole in our communication with this target market.

Vorteile:

I have no experience administering a website so was a little daunted at first. However, the training we received was effective and practical. After being shown the features of the site I found it was set up in a logical way that was easy to understand and use. Adding content and news items is very simple and they look great when published. I also like the flexibility of the design hub which gives me the ability to change the design to suit our corporate branding. The integration of our database was managed by the Toucan Tech support team and our IT department and and was fairly seamless and easy. After the data transfer we were able to send mass email communications to our alumni very easily. The design of the emails is customizable and they look very professional. I also like that we can share our stories straight from the site to our socials.

Nachteile:

Some of the advanced filters are difficult to master. However, the support site is very helpful and has lots of resources available to use when we are stuck, or we email the support team for advice.

A real asset to our work

Kommentare: Excellent across many years. In a previous capacity, I was an early adopter and have found the company superb to deal with right from sales and implementation through to support. Most recently I was happy to advise my school client that this would be the best solution.

Vorteile:

Accessibility. You do not have to be a database or IT professional to use it. With the good training provided, most people will be able to do pretty everything they want or need to do.Support. Excellent, quick and helpful support for those jobs which you cannot do yourself.

Nachteile:

Minor layout features which could perhaps change. Nothing important. It is good that if we have something we would really like changing it is immediately put into the system for review and if thought to be a good idea for all TT users then the change happens.

Intuitive system with good support

Kommentare: Alumnae communications - very easy to send targeted emails by user group, location, industry, etc.
Alumnae support - eg, identifying people who can offer work experience to students.
Events management - advertising and booking in attendees for events.

Vorteile:

We were offered a tailored training day before setting it up - we could specify the main features we would use so the training was adapted to our needs, eg, how to produce reports we needed to replicate. It is pretty intuitive, but online / telephone support is good when needed. The team are very friendly and helpful, and will 'take over' the PC to talk you through solutions if necessary. The weekly support emails are helpful and let you keep on top of new developments. Graphics are good, we have had good feedback about the 'look and feel' of communications from our alumnae community.

Nachteile:

Integration was quite a significant task due to volume of data but it was well managed on both sides. The advanced filters and mass emails are possibly the least intuitive parts to use but this was resolved with good support and increased user familiarity.

Alumni association database

Kommentare: We previously used another website provider which we found very clunky and expensive. TT is much better!

Vorteile:

Ability to create and email excellent digital newsletters to membership

Nachteile:

Data issues. We import via Wonde from our school database, but there is a need to amend the data and add in missing fields.

Fantastic alumni management system with website

Kommentare: ToucanTech are a very responsive company - they reply quickly and very helpfully to queries and feedback. They are also proactive in making suggestions for improvements - for example, recently suggestions and help with redesigning our fund-raising page.

Vorteile:

I love the mass email tool - which allows the creation of attractive emails and analysis of recipients' responsiveness to the content. I also love the integration of our website with the database.

Nachteile:

Ideally I would like some more flexibility about some of the pages on our website, but I can probably achieve this by asking for help with creating some bespoke areas.

The return on investment is exceptional

Kommentare: Excellent. I would highly recommend.

Vorteile:

As with most state schools every investment is carefully considered for return on investment and as an early adopter of Toucan Tech we are delighted with the added value it has given to our school Development and communication function. It enables us to create specific, targeted comms to specific community segments and to monitor the impact. Customer service is excellent.

Nachteile:

As a technophobe I've found parts of it a little more challenging to learn to use but overall delighted with the product.

Toucan Tech Customer Relations Management at Tonbridge Grammar School

Kommentare: My experience of Toucan Tech is very good.
We can now communicate with our school and alumni audiences and involvement on our online community is growing every day. Toucan Tech's customer support and other network opportunities is excellent.

Vorteile:

Over my twelve years experience of schools development and fundraising, Toucan Tech is the first software that I have come across and used that provides a communications and a fundraising capability under the same 'umbrella'. Toucan Tech is advanced, progressive, and highly responsive to user feedback

Nachteile:

Not much not to like. A few niggles to improve on but upgrades coming on stream regularly. The transfer of data from our old system to Toucan Tech, was more involved and took longer than expected. But Toucan Tech resolved all issues.

Very useful in a school fundraising environment.

Kommentare: Once I got familiar with the functionality it has been a very simple to use platform.

Vorteile:

Central records for all contacts with individuals and ability to see messages read and acted upon. Newsletter functionality.

Nachteile:

Hadn't used a system like this before, so had to spend a little time thinking about the structure and content, but once familiar was easy to use.