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Über ReviewTrackers

Software, die Unternehmen bei der Verwaltung von und Reaktion auf Bewertungen, bei der Verbesserung von Bewertungen und Platzierungen sowie beim Ermitteln wichtiger Kundenerkenntnisse unterstützt.

Erfahre mehr über ReviewTrackers

Vorteile:

Easy to manually add review sources instead of waiting for integration.

Nachteile:

Not being able to reply instantly and being forced to log in on the specific account instead of just one main account that auto logs all.

Bewertungen zu ReviewTrackers

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,7
Kundenservice
4,7
Funktionen
4,5
Preis-Leistungs-Verhältnis
4,6

Weiterempfehlungsquote

8,8/10

ReviewTrackers hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 171 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (171)

Chris
Chris
Vice President, Communication in USA
Verifizierter Nutzer auf LinkedIn
Krankenhausversorgung & Gesundheitswesen, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great way to keep track of your reviews

5,0 vor 5 Jahren

Kommentare: We like review trackers, but we have also recently started using some other tools that also include review tracking. We plan to evaluate those before renewing our ReviewTrackers contract.

Vorteile:

We can easily keep tabs on the reviews that are submitted for our various company locations. It track more than just Facebook and Google, too. And the custom reporting alerts are really helpful too.

Nachteile:

It is pretty pricey but is still a helpful tool for us.

Antwort von InMoment

vor 5 Jahren

Hi Chris, Thank you for sharing your review with the Capterra community. I am glad that ReviewTrackers is bringing value to your company as you look to track and manage your online reviews. You may already know this, but next year we're rolling out new tools and feature enhancements designed to help you further strengthen your business reputation and make your workflow even more efficient than ever. I think you'll love trying those out. Thanks again for your feedback, and let us know if you have suggestions or ideas on how ReviewTrackers can bring even more value to your business.

Cameron
Marketing Manager in USA
Gastgewerbe, 501–1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Super Helpful!

5,0 vor 4 Jahren

Kommentare: Makes grabbing review data for reports 10x easier! Also love having 1 place for all our reviews over all our properties making it much easier to monitor.

Vorteile:

Makes it easy for all of our managers across all of our properties to access and respond to reviews. The dashboard is also great for monitoring all the reviews we get across all platforms. The alert system is super helpful when wanted to respond immediately to those negative reviews! Finally exporting reviews for weekly reports has never been easier

Nachteile:

Not being able to directly respond to some sources without leaving ReviewTrackers (TripAdvisor) Not all review status change automatically when responded outside of ReviewTrackers.

In Betracht gezogene Alternativen: ReviewPush

Warum ReviewTrackers gewählt wurde: Integration issues and Customer Service was not always responsive or helpful.

Zuvor genutzte Software: ReviewPush

Gründe für den Wechsel zu ReviewTrackers: We got a good price across all our properties, and really it provided us with everything we needed/wanted to do. Very happy with the product/service!

Antwort von InMoment

vor 4 Jahren

Hi Cameron, we're so happy to hear you think ReviewTrackers is super helpful. It looks like you're maximizing the software platform's features in order to manage your reviews across multiple sites and respond to your customers. We wish you and your team great success in the New Year, and thank you so much for taking the time to share your experience with the Capterra community!

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Krankenhausversorgung & Gesundheitswesen, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Basic review management

3,0 vor 2 Jahren

Vorteile:

ReviewTrackers did what the name implies: tracked and reported on review volume, so that we could see what our customers were saying about us. The out-of-the-box product was very easy to implement, simple to learn, and easy to use.

Nachteile:

Unfortunately, the reporting and monitoring interfaces were somewhat bleak at the time, and were not as visual or supportive as we would have expected. In addition the product was not as dynamic as we'd hoped. It simply curated and shared reviews as we received them, with little opportunity for customized or segmented reporting. Also, there was a very low level of customer service intervention. Our hospitals want to be able to respond to reviews with a local voice, with local perspectives. We were basically told this wasn't supported.

In Betracht gezogene Alternativen: Sprinklr, Brandwatch und Meltwater

Gründe für den Wechsel zu ReviewTrackers: Cost, complexity and ease of implementation

Antwort von InMoment

vor 2 Jahren

Hi! Thank you for taking the time to share your review with the Capterra community. We are sorry to hear that your ReviewTrackers experience did not quite match your team's expectations. We work closely with many partners in the healthcare industry, and we listen closely to valuable feedback like yours to help us grow and improve. We have shared your comments about custom reporting and customer service intervention with our product and support teams, with the goal of improving our ability to meet the needs and expectations of organizations like yours. Meanwhile, we are very pleased to hear that you found ReviewTrackers easy to use and implement; many of our healthcare partners have told us the same. Again, thank you for your review and we continue to welcome any additional feedback or suggestions at support@reviewtrackers.com.

Maria
Director, Marketing in USA
Krankenhausversorgung & Gesundheitswesen, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A good simple & basic product for people looking for easy reputation management

4,0 vor 5 Jahren

Kommentare: I've had a positive experience. My team uses this tool regularly and we don't plan on switching any time soon.

Vorteile:

This product is very user friendly. It was everything that you need for tracking your brands reputation online, but presents it in a simple and user friendly way. You are able to select the different sites that you want to monitor reviews, set up alerts based on certain specifications and respond to all reviews in a log format. For someone that owns multiple different brands/businesses, this is a quality & scalable solution to monitoring reviews.

Nachteile:

The customer service could be better and the analytics platform could be a bit more sophisticated. But overall, I think the bag for your buck is good with this product.

In Betracht gezogene Alternativen: Birdeye und Podium

Gründe für den Wechsel zu ReviewTrackers: When making a selection, we looked at cost and functionality. We felt with Review Trackers that we were getting the best price for the functionality that we needed.

Antwort von InMoment

vor 5 Jahren

Hi Maria, thank you for sharing your ReviewTrackers experience with the Capterra community. We appreciate your thoughts on our software, specifically: how it helps you effectively monitor reviews and manage your brand's reputation online. Thank you too for your helpful suggestions. Your review makes a difference to us and it helps motivate us even more to do our best. If there is anything else that you would like to mention or anything that you may need help with, please don't hesitate to let us know. Thanks again!

ibadat
continuous improvement manager in Kanada
Transport/Güterfrachtverkehr/Schienenverkehr, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Getting reviews got so easier

5,0 vor 2 Jahren

Vorteile:

customized link to generate reviews with single click, notification on new reviews and sort feature to classify them for timely response are some of the most used features and this has helped increase our rating from 3.2 to 4 in last 6 months.

Nachteile:

The response feature needs to be improved as we cannot find the name of user in the response page.

Antwort von InMoment

vor 2 Jahren

Hi Ibadat! Thank you for leaving us a review on Capterra! We are thrilled to hear you've improved your rating, that's fantastic news. We appreciate your feedback greatly and will pass along to our team. Thank you again for your feedback.

Ryan
Guest Relations Manager in USA
Gastgewerbe, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Helping us help our guests

5,0 vor 9 Monaten

Kommentare: We don't know what we'd do without ReviewTrackers now! Online reviews are huge in the restaurant industry. Too many negative reviews could truly break down your store. It's critical to engage with the upset guest as quickly as possible. ReviewTrackers helps out immensely, especially in communicating with our guests directly.

Vorteile:

We love that ReviewTrackers is easy to initially set up and its non-complicated functionality is a huge bonus.

Nachteile:

We wished that all reviews from every review site could be pulled in like how RTs pull in Google reviews.

Antwort von InMoment

vor 9 Monaten

Hello Ryan, Thank you for leaving us a review on Capterra! We appreciate you taking the time to rate us and provide feedback. Customer satisfaction is our number one priority and we will pass along this feedback to our team!

Nancy
Director, Marketing, Communications in USA
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Your Review Management in One Easy Program

5,0 vor 9 Monaten

Kommentare: The main benefit for our business has been answering reviews as they happen, and internally addressing departmental issues.

Vorteile:

Review Trackers was very easy to learn and a real time saver to manage all reviews in one place. Not all review sites will allow the program to automatically update with an AI response. It still helps us be aware at all times what our customers are saying.

Nachteile:

The campaigns are a bit convoluted. We tried a campaign to solicit reviews but never got a handle on this part of our services.

Antwort von InMoment

vor 9 Monaten

Hello Nancy! Thank you for taking the time to leave us a review on Capterra. We are thrilled you are saving time with ReviewTrackers!

Daniel
Director of Marketing in USA
Einzelhandel, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great platform and amazing customer service!

5,0 vor 11 Monaten

Vorteile:

The review management and analysis tools are top notch! They provide key insights into the customer experience and allow us to evaluate how we compare to other brands in our industry.

Nachteile:

The listing management tools being a little more robust would be great. This was something they launched not too long ago, so it will likely get better in the future.

Josh
Web Marketing Services - Manager in USA
Internet, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

ReviewTracker is a key part of our business

5,0 vor 11 Monaten

Vorteile:

ReviewTrackers simply works, no complicated settings, no weird integrations, just set your review sources, respond, and request customer feedback all in one place. It's a key part of our businesses and plugs right into our websites as well.

Nachteile:

I wish we could customize the word cloud to categorize different terms as "positive" or "negative."

Robert
Head of BD in UK
Luft- & Raumfahrt, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Super product

5,0 vor 9 Monaten

Kommentare: Very happy

Vorteile:

Very easy to set up, very easy to use. Definitely recommend.

Nachteile:

Reply to reviews on TripAdvisor. Free to use API connection.

Antwort von InMoment

vor 9 Monaten

Hi Robert! Thank you for taking the time to leave us a review on Capterra. We are thrilled to hear you are using the product with ease!

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Freizeit, Reisen & Tourismus, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Review Monitoring Made Easy

4,0 vor 5 Jahren

Vorteile:

This software allows for easy integration of all review sites to provide a clear overview of your brand image. All stored in one, simple interface, this software cuts down on time to respond and monitor.

Nachteile:

While using this software, I have encountered very little I dislike. It would be nice if there was a feature that showed the correlation or connections between reviews, be it a reviewer who multiple reviews on sites or a cohesive theme that appears. Preventative action advice would be helpful! Or a feature that allows you to gather all reviews and send to appropriate to team members with desired fields.

Antwort von InMoment

vor 5 Jahren

Hi there, thanks for taking the time to share your review with the Capterra community. We love hearing how ReviewTrackers helps you monitor online reviews easily. You can also reach out to your Customer Success manager and ask about how to discover trends, patterns, and themes within your review data - as well as how you can share this with stakeholders in your organization. Again, thanks for your extremely valuable feedback!

Russ
Office Admin and Implimentation in Kanada
Essen & Trinken, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great tool for amalgamating all your reviews in one place

4,0 vor 5 Jahren

Kommentare: Overall we are quite satisfied

Vorteile:

Love that everything is in one place and easy to see as a bigger picture. Also love that some review sites can be responded to directly from RT. Its a great tool for our General Managers to be on top of the daily reviews and nip any issues in the bud.

Nachteile:

I'm disappointed that integration and direct response to Yelp and Tripadvisor doesn't exist, but this is likely a shortcoming of those two platforms and not RT.

Antwort von InMoment

vor 5 Jahren

Hi Russ, thanks for taking the time to share your experience of ReviewTrackers. We are so happy to hear that our platform is helping you and your General Managers handle reviews in one place. It's definitely a great tool for identifying and resolving any high-impact issues with your customers, too. As for integrations with more review sites, we are always looking to create structured opportunities with these sites' developer teams. We're definitely taking your comments onboard as we look to strengthen our offering and deliver even more value to your business. Again, thanks for your very detailed review!

ALISON
Head of Customer Success in USA
Restaurants, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great review aggregation

4,0 vor 6 Jahren

Vorteile:

It saves us a lot of time! Instead of having to look at tons of different review sites for multiple locations, it all lives conveniently in the ReviewTrackers dashboard which is very easy to use.

Nachteile:

They've recently made a change where you have to email them to update links, which is not very convenient as sometimes they add incorrect links to begin with. They respond quickly, but I prefer this functionality without the additional step.

Antwort von InMoment

vor 6 Jahren

Hey Alison - Thank you so much for the feedback on how we can improve. I have taken your feedback and shared it directly with our product team. I also want to say thank you so much for your support as a long term customer, we work hard to deliver a great product to your team. Your support and feedback, makes that possible. - ReviewTrackers

Katie
Senior Manager, Marketing and Communications in Kanada
Freizeit, Reisen & Tourismus, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Saves me time and makes me more effective

5,0 vor 5 Jahren

Kommentare: Review Trackers has helped me be more effective and see overall patterns in what our customers are thinking about our services and spend a lot less time doing it. Customer service has been great as well.

Vorteile:

Consolidating all of my reviews into one easy to analyze dashboard and the ability to use smart responses and respond directly to many channels within the tool.

Nachteile:

I wish that Yelp didn't require you to log in directly to reply. That is more a review of how Yelp is set up though.

Antwort von InMoment

vor 5 Jahren

Hi Katie, thank you so much for sharing your ReviewTrackers experience with the Capterra community. We're so glad to hear that our review management platform helps you and your team save time, particularly in terms of responding to reviews and identifying patterns and trends in the customer experience. If you have additional feedback or suggestions, please don't hesitate to reach out to our Customer Success team. Once again, thanks for your review!

Daysha
HR/Marketing Manager in USA
Restaurants, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Ease and Convenience with a Few Flaws

4,0 vor 2 Jahren

Kommentare: ReviewTrackers has made responding to guest reviews easier in that they are all in one location. The software is easy to use, but needs some enhancements to include additional review sites for auto responses.

Vorteile:

Auto responses and reporting make managing the large volume of reviews we receive easier to manage.

Nachteile:

Only Google responses are autogenerated. To respond to Yelp, TripAdvisor, etc., you need to leave the website and respond to all reviews. Not as convenient as it should be.

Antwort von InMoment

vor 2 Jahren

Hi Daysha! Thank you for leaving us a review on Capterra! We are so glad that our auto responses and reporting features are streamlining your processes and decision making for your brand. Your feedback is very valuable and appreciated, we will pass along to our team!

Caitlin
Head of Customer Success in USA
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Review Trackers

4,0 vor 6 Jahren

Kommentare: Support is always quick to respond when needed.

Vorteile:

It's very easy to use and covers all of the social sites we could think of wanting.

Nachteile:

There's some functionality of editing URLs ourselves that is no longer available.

Antwort von InMoment

vor 6 Jahren

Caitlin, thank you so much for the great review and being a customer for the past few years. I have shared your feedback directly with our product team and we are working to find ways to make it easier for our customers to update data. Glad to hear it is easy to use and that we cover all the major review sites important to you. Thank you again for your business and we look forward to continue working with your team. - ReviewTrackers Team

Lesley
Club Manager in Australien
Sport, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Jetts Robina review

5,0 vor 4 Jahren

Kommentare: The software allows us to collate and track what our clients feel about us. The fact that the reviews are gathered for us means we can measure progress (if needed) and also, very importantly that we respond to all good and bad reviews.

Vorteile:

Easy to use and nice and quick. Shows our customers that we really care as we are asking them to review us.

Nachteile:

No issues with the software at all. The template capability makes the monthly review requests an easy task.

Antwort von InMoment

vor 4 Jahren

Hi Lesley, thanks for taking the time to share your review with the Capterra community. We appreciate your high ratings of ReviewTrackers! And we're glad our software platform is helping you and the Jetts Robina team track online reviews, respond to customer feedback, and drive engagement with your clients. Again, thanks for your excellent review!

Krystle
regional director in USA
Restaurants, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Review Tracker Review

4,0 vor 4 Jahren

Kommentare: overall this is a nice one stop shop for tracking our guest feedback.

Vorteile:

I like the ease of this product. I love the different time frames I can pull for one or multiple locations. I also love the email notifications on the 1 and 2 star reviews.

Nachteile:

upon logging in the time frame is set to 2017, which is weird. Such a small thing but when adjusting the time frame each monday to pull numbers it annoys me. sometimes when a google review comes in it says no feedback but going on google you can see there is a comment.

Antwort von InMoment

vor 4 Jahren

Hi Krystle, thank you so much for taking the time to write a review here on Capterra. We love that you're customizing your review notifications, as well as filtering your review data based on specific time frames. We also appreciate your candid feedback about the dashboard; if you encounter any issues, our Customer Success team is always happy to help! Again, thanks for rating ReviewTrackers!

Jennifer
Area Operations Manager in USA
Einzelhandel, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy tracking of reviews makes my job easier

4,0 vor 4 Jahren

Kommentare: Weekly reporting of all reviews are easy in one spot verses looking at different platforms.

Vorteile:

ease of use, analytics are precise, reporting weekly helps for my power point slides to report all of our reviews in one spot

Nachteile:

If you do not know the software it could be confusing

Antwort von InMoment

vor 4 Jahren

Hi Jennifer, thank you for taking the time to share your ReviewTrackers experience with the Capterra community. We're so glad our software platform is helping your team manage online reviews. We also appreciate your kind words about the precision of ReviewTrackers' analytics and reporting tools. If you have any questions about using ReviewTrackers, please don't hesitate to get in touch with our Customer Success team at any time.

Joey
Hear Coach in USA
Unterhaltung, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Quality Review Tracking

4,0 vor 4 Jahren

Vorteile:

The ease of access, functionality and how up to date it is.

Nachteile:

Not being able to respond to all platforms from the reviews.

Antwort von InMoment

vor 4 Jahren

Hi Joey, thanks for taking the time to review ReviewTrackers. We're glad you find our software platform easy to use! We also appreciate your comments about the ability to respond to reviews on all platforms. If you have any additional feedback or suggestions, please don't hesitate to reach out to our Customer Success team. They'd love to hear more from you!

Heather
Marketing Director in USA
Gastgewerbe, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Overall Satisfied for Hospitality Use

4,0 vor 2 Jahren

Kommentare: Great!

Vorteile:

Monitoring and responding to reviews is very simple and it's easy to see everything happening with reviews in one quick view!

Nachteile:

The custom reporting/exports could be improved, as well as the time it takes for certain review sites to show the reviews in ReviewTrackers - some have a 1-2 day lag time.

Antwort von InMoment

vor 2 Jahren

Hello Heather! Thank you for taking the time to leave us a review on Capterra! We are thrilled our product has streamlined your day to day procedures. We appreciate you taking the time to leave us feedback and we will forward it to our team.

augusto
vp operations in USA
Restaurants, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

great product

5,0 vor 5 Jahren

Vorteile:

the customers feedback is one of the most important information in the restaurant business and your tool help us to get closer the them.

Nachteile:

Some times the delay when extracting the reviews.

Antwort von InMoment

vor 5 Jahren

Hi Augusto, Thanks for sharing your review with the Capterra community! We love your company's commitment to customer feedback, and we're glad our software platform is helping you manage this effectively across your restaurant locations. If you have any additional feedback, please don't hesitate to reach out to our team! Again, thanks for taking the time to share your ReviewTrackers experience.

Danielle
Property Director in USA
Immobilien, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Reviews made simple

5,0 vor 4 Jahren

Vorteile:

I enjoy the ease of using Review Tracker. I enjoy having all reviews in one place and responding to the, directly from the site. I really enjoy the ask for reviews options, as it makes it easy for you to build up your online reputation.

Nachteile:

I do not enjoy having to leave the site, log-on, and then respond to reviews. I wish you could respond to all reviews in the site.

Antwort von InMoment

vor 4 Jahren

Hi Danielle, thank you for your wonderful review! We are so happy to hear that you enjoy using ReviewTrackers, and that it is helping your team build a positive online reputation. Our software platform is definitely the perfect solution for managing your reviews and customer feedback in one place. Again, thanks for taking the time to share your review with the Capterra community!

Linda
General Manager in USA
Essen & Trinken, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Review Tracker the future

5,0 vor 2 Jahren

Kommentare: I really like the up too date emails and end of week collection of good bad emails

Vorteile:

Daily emails and end of week data that was sent. Very informative

Nachteile:

Different locations certain reviews nit received by all members

Antwort von InMoment

vor 2 Jahren

Hi Linda! Thank you for taking the time to leave us a Capterra review! We are glad to hear you are loving our product and the weekly data features. Thank you for providing us with feedback and we will pass it along to our team.

Chris
Manager in USA
Essen & Trinken, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Review trackers

5,0 vor 4 Jahren

Vorteile:

It is an efficient way to consolidate and easily keep track of all reviews from all platforms

Nachteile:

There is not many negatives that I have to say about the product

Antwort von InMoment

vor 4 Jahren

Chris, thank you so much for the 5-star ratings across the board. We're so glad you're loving your ReviewTrackers experience: our software is definitely designed as a solution to consolidating all your reviews across various platforms. Again, thanks for taking the time to share your review with the Capterra community!