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Über ReviewTrackers
Nutze das Potenzial von Online-Bewertungen, um Erkenntnisse zum Kundenerlebnis zu gewinnen.
Easy to manually add review sources instead of waiting for integration.
Not being able to reply instantly and being forced to log in on the specific account instead of just one main account that auto logs all.
Nutzerbewertungen filtern (172)
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Nutzerbewertungen filtern (172)
Simplicity is key
Kommentare: Team is incredibly responsive. As platforms such as Facebook, Google and Yelp continue to make changes to their policies (which feels like every day) their ability to clearly explain and flexibility of their own platform is very helpful to continue to grow our brand online.
Vorteile:
-Ease of use encourages buy-in -Support is there -Trending keywords and platforms, a snapshot of performances, current month performance vs. previous, etc.
Nachteile:
Custom reporting and additional competitors that match our industry. However, they are constantly rolling out new reporting and engaging the customer on what WE want to increase company-specific benchmarks. Also, they haven't yet overpromised and underdelivered.
Antwort von InMoment
vor 5 Jahren
Hi Brett, thanks for taking the time to share your experience of ReviewTrackers! We're so glad to hear about the ways our platform is helping you grow the Wood Partners brand. And thanks for your feedback about the Trending Keywords feature and performance snapshots. We're taking your comments about custom reporting onboard as we look to strengthen our offering and deliver even more value to your business. Again, thank you for taking the time to share your review with the Capterra community.
Keeping current with Google Reviews
Kommentare: Good experience so far.
Vorteile:
It gives us fairly quick updates on Google reviews. This is needed in our industry to fix issues with our customers immediately.
Nachteile:
I wish there was an easier way to create a campaign to entice our customers to post positive reviews when they've had a great experience.
In Betracht gezogene Alternativen: Reputation
Gründe für den Wechsel zu ReviewTrackers: Price was much better, but the other company did offer a lot more options.
Antwort von InMoment
vor 2 Jahren
Hello Doug, Thank you so much for leaving us a review on Capterra! We are glad our software is helping you streamline your reputation management. We appreciate the feedback and will forward it to our team. Thanks again!
ReviewTrackers doesn't increase the chance of clients leaving an online review
Kommentare: I've had little luck getting my clients to act upon receiving the request email from ReviewTrackers to leave an online review for me (on Google, etc.). ReviewTrackers doesn't allow the email subject or the actual content of the email invite to be customized. Currently it's "follow up" which will not get the client's attention.. therefore, they won't open the email and leave you a review. This constitutes a waste of effort and money.
Vorteile:
It is easy to implement the actual email but that is about it.
Nachteile:
The email content and subject can't be customized to increase the chances of the client actually opening the email and then leaving a review on Google, etc.
Antwort von InMoment
vor 5 Jahren
Hi Matthew, thanks for sharing your feedback with us. We're sorry to hear you haven't been getting as much value as you should from ReviewTrackers. And we apologize for any confusion you may have experienced in using the Ask Tool: when you request reviews or feedback from your customers, the subject line is indeed customizable, as are many other fields in the email. The Ask Tool is loaded with default templates, which you can always personalize to drive campaign performance and increase your volume of reviews. This ability is communicated in our training materials, which we're happy to again walk through with you in even greater detail. We have many success stories of business customers who have leveraged the Ask Tool to generate more reviews, and we'd love to help you do the same. Please reach out at any time to our Customer Success team (support@reviewtrackers.com), who will help you harness the full potential of ReviewTrackers and the Ask Tool.
Getting reviews got so easier
Vorteile:
customized link to generate reviews with single click, notification on new reviews and sort feature to classify them for timely response are some of the most used features and this has helped increase our rating from 3.2 to 4 in last 6 months.
Nachteile:
The response feature needs to be improved as we cannot find the name of user in the response page.
Antwort von InMoment
vor 2 Jahren
Hi Ibadat! Thank you for leaving us a review on Capterra! We are thrilled to hear you've improved your rating, that's fantastic news. We appreciate your feedback greatly and will pass along to our team. Thank you again for your feedback.
Great way to keep track of your reviews
Kommentare: We like review trackers, but we have also recently started using some other tools that also include review tracking. We plan to evaluate those before renewing our ReviewTrackers contract.
Vorteile:
We can easily keep tabs on the reviews that are submitted for our various company locations. It track more than just Facebook and Google, too. And the custom reporting alerts are really helpful too.
Nachteile:
It is pretty pricey but is still a helpful tool for us.
Antwort von InMoment
vor 6 Jahren
Hi Chris, Thank you for sharing your review with the Capterra community. I am glad that ReviewTrackers is bringing value to your company as you look to track and manage your online reviews. You may already know this, but next year we're rolling out new tools and feature enhancements designed to help you further strengthen your business reputation and make your workflow even more efficient than ever. I think you'll love trying those out. Thanks again for your feedback, and let us know if you have suggestions or ideas on how ReviewTrackers can bring even more value to your business.
Great option for review aggregation
Kommentare: We use it to track and resond to hundreds of reviews a month and it is a great tool overall.
Vorteile:
ReviewTrackers is easy to use and cost effective. Tons of great features and mobile app to see your reviews and get notifications on the go.
Nachteile:
The auto response features are hard to use sometimes.
Antwort von InMoment
vor 6 Jahren
Thanks so much for being a customer and for your feedback. Your support continues to inspire us to keep building great tools and software for our customers, Including features like the mobile app that you mentioned. Thanks again - ReviewTrackers
Time Saver
Kommentare: Huge time saver, clean and easy to use.
Vorteile:
The sentiment breakdown, the ability to organize reviews for easy response.
Nachteile:
Which I could look at sentiment by restaurant and track specific reviews. Wish there was less emphasis on response time, or the ability to turn it off. Our operators don't care about that at all.
Antwort von InMoment
vor 6 Jahren
Hannah- thank you so much for the great review and honest feedback. Happy to hear you are saving time and getting the breakdown of data that you need to respond to your customers. We do have some beta tools for drilling down into sentiment by a location and group level. Thank you so much for your business and we look forward to continuing to work with you. - ReviewTrackers Team
I use this software to track multiple reviews for companies.
Vorteile:
The ease of seeing all of my client's reviews by dates. I like being able to set up the timeline and being able to respond directly from within the software.
Nachteile:
Sometimes it can be difficult to navigate through the pages. It just slows my process a little bit but I am not too worried about it.
Antwort von InMoment
vor 6 Jahren
Wesley, Thank you for being a customer for over two years, it is a delight to work with you and your team. It sounds like you would like an easier way to page through the reviews, we have added tabs on the page to make it a bit easier and we also added hot keys to make even easier when you are in the app. If you have any questions, your customer success manager would be happy to help. Thank you for your business and we are excited to keep growing with you and your team. - ReviewTrackers Team
Great tool for online reputation management
Vorteile:
I love this web-based software that I can use to monitor all online channels reviews in one place. It provides great analytic reports and also a handy widget to display on my own website. It included everything I need for reputation management.
Nachteile:
I really don't have anything bad to say about ReviewTrackers.
Antwort von InMoment
vor 5 Jahren
Hi Rico, thank you for sharing your feedback with the Capterra community. We're thrilled to hear that ReviewTrackers has helped DYNA Marketing with online reputation management. We're also happy to see you using Amplify, our review widget suite. It's definitely a great tool for building the kind of social proof essential to driving conversions and attracting new customers. Again, thanks for taking the time to share such detailed feedback!
Great Product, Lots of Functionality
Vorteile:
Allows our restaurant to easily track customer reviews from numerous online review sites. We're able to see a quick summary/overview of our current standings on all of the most important platforms as well.
Nachteile:
Little pricy for us compared to some of the other similar services. However, Review Trackers integrate with quite a few more platforms than some of the other services I've used.
Antwort von InMoment
vor 6 Jahren
Jeff, Thanks for the 5 star review of ReviewTrackers. It looks like you tried us in 2015 as a trial. We would love an opportunity to show you how the platform has evolved and changed. We have a ton of new functionality and improvements we have made to better empower customers to manage their customer feedback. Thanks again. - ReviewTrackers Team
Great for review monitoring and trend reporting
Kommentare: Has been great for monitoring and responding to reviews. Really like the randomized auto reply that can be set by star rating.
Vorteile:
Great dashboard and trending of review ratings and trends
Nachteile:
Not a configurable dashboard. Can’t auto email out the dashboard report monthly
One of the best ways manage reputation for yourself or clients.
Vorteile:
What I like most about Review Trackers is how easy the UI is and how you can have multiple accounts setup, making it seamless to switch from each of them.
Nachteile:
What I like the least about Review Trackers is how it doesn't show a live star rating from each social media platform.
Antwort von InMoment
vor 2 Jahren
Hi Cameron! Thank you for taking the time to leave us a review, we really appreciate it. We will pass your feedback along to the team!
Review Trackers Feedback
Kommentare: ReviewTrakers allows us to quickly and effectively respond to all our online reviews. The platform also, allows us to track our progress over time and see how each store is doing, compared to competitors in each market. It allows us to show when a review has been responded to, and easily share this feedback with our teams.
Vorteile:
Reviewtrackers allows us to centralize all our reviews, and review responses in one location. Through this platform, we can easily share feedback with our team and compare ourselves with competitors in each market we are in.
Nachteile:
ReviewTrackers has been essential in allowing us to effectively respond to all of our online reviews. In the future, I hope they can increase the character account on their smart responses section. As a company, we pride ourselves on making each response unique to the individual, in some cases we need to provide a more lengthy response for review platforms such as yelp. The smart response tool is an incredible feature, and we would love to leverage this tool by being able to provide longer written responses.
Antwort von InMoment
vor 5 Jahren
Hi Carli, thank you so much for sharing your valuable feedback with the Capterra community. We're so happy to hear that you've had a great experience so far with ReviewTrackers, and that you've been using the platform to centralize your reviews (and review responses), share customer feedback with your team, and measure your restaurants against the competition. Thank you also for the helpful suggestions about Smart Responses. We have already shared your review with our Product and Engineering teams. If there is anything else that you'd like to suggest, or if you have any questions, please do not hesitate to reach out to us. Again, thank you for taking the time to review ReviewTrackers!
Great tool for everything from PR to quality assurance!
Vorteile:
Ease of use Reporting Integration with other platforms (Yelp, Google, Facebook, etc) Simplifying review collection to one platform
Nachteile:
Facebook integration can be a little spotty, but the support I've received from the RT team in addressing this has been helpful.
Antwort von InMoment
vor 2 Jahren
Hi Kimberly! Thank you for taking the time to leave us a review on Capterra! We are glad to hear you are loving our software and reporting features. We appreciate the feedback you provided and we will pass it along to our team!
Review from a Restaurant Org
Kommentare: I do enjoy review trackers more than I get frustrated with it and I would recommend it. Plus, the support staff is super helpful, responds quickly, and is open to ideas and suggestions!
Vorteile:
I love that it pulls everything together into one place! We don't have to track down reviews from all over the web, and I LOVE that I can respond/tag reviews from the platform. Wish Yelp would be incorporated, but I know Yelp's a pain! Just glad we didn't loose access to the reviews from them.
Nachteile:
I wish it would take OUT all the rating/systems in place (or have an option to take out) the response time. At our Mothership Level, we respond to all our reviews, and we only respond to 1-3 stars. It's really annoying that it throws off the rest of the ranking data. Would love to see an option to opt out of this! Also, would be great if we could upload negative emails (maybe similar to Facebook, on a 1-5 scale) to really get everything in to place!
Antwort von InMoment
vor 6 Jahren
Kelcie- thank you so much for the great review, we really apprechiate your feedback. I spoke with our CS and product team, it sounds like they have already connected with you to learn more about how you use our product and how we can improve the experience for you. Thank you so much for your business and support. You make it possible for us to build great tools and software. Thank you.
Great product
Kommentare: great product and support
Vorteile:
Review management. We use this to ensure that we know what reviews are our there so we can respond immediately.
Nachteile:
I'd like it to be easier to send review requests to prospects. We'd like our CRM to be integrated but there is a charge so we have not done it.
Antwort von InMoment
vor 2 Jahren
Hi Beth! Thank you for taking the time to leave us a Capterra review! We are so happy to hear you are loving our product! The feedback you left is valuable and will be forwarded to our team. Thanks again!
My experience as a social media manager on reviewtrackers
Vorteile:
I love how it's a great tool for social listening. I can easily find trends as to what our guests are saying and use that information to report back to our operations team and make smarter marketing decisions.
Nachteile:
I wish I could bookmark certain keywords and just be able to see reveiws for those keywords under those bookmarks. I don't like that I have to constantly type and search what keywords I am looking for.
Antwort von InMoment
vor 2 Jahren
Hello Alexis! Thank you for taking the time to leave us a review on Capterra! We are happy to hear how easy it is for you to see trends in your market, which helps you make strong business decisions! Your feedback is valuable and we truly appreciate it, we will be passing it along to our team.
All in one
Kommentare: As a company we enjoy this product. We have had other companies try to sell us on similar products, but nothing matches what Review Trackers is able to do and it's a good value.
Vorteile:
The ease in which you can see your reviews.
Nachteile:
Only con is the compatibility with Yelp, more of an issue with Yelp. They make it difficult to respond to customers.
Antwort von InMoment
vor 2 Jahren
Hi Kevin! We are thrilled to hear how happy you are with our product, customer satisfaction is our number one priority. Thanks for leaving a review!
Review Trackers Keeps Us on Track!
Kommentare: We love Review Trackers!! Our customer service rep and her team have been so accommodating to our needs and have helped us with any question or concerns that have arisen. We love the new updates to the interface and look forward to a long relationship with their company.
Vorteile:
We really appreciate the way Review Trackers organizes all of our online reviews into one easy-to-access location. It allows us to free up our time to focus on caring for our guests instead of hunting down our reviews.
Nachteile:
When we first started using the software, it took a bit of time to learn the interface. Yet they have made many updates and have online training videos to get the most use from Review Trackers.
Antwort von InMoment
vor 6 Jahren
We look forward to a long relationship with you as well Lindsey! Very happy to hear how easy it is for you to use, that is one of our goals we work hard to deliver on. Thanks for being a customer. - ReviewTrackers
Game Changer
Kommentare: My overall experience with ReviewTrackers has been great. The user interface is extremely easy to use and the features that they offer are extremely valuable. The sales rep was extremely friendly and the ReviewTrackers team has been very helpful in solving any problems we have had.
Vorteile:
Ease of use. This platform is one of the best out there. Their user interface is extremely easy to navigate the capabilities are incredible.
Nachteile:
The rep that sold and trained us on the platform did not stay with us. Would like to have the same point of contact throughout the entire process.
Antwort von InMoment
vor 5 Jahren
Hi Katie, thank you so much for sharing such a great review here on Capterra. We love the title of your review: "Game Changer"! We're also thrilled to hear your opinion on the simplicity and ease of use of our software platform. Thanks again for your review, and if you have more feedback to share, please do not hesitate to let us know.
We loved the product
Kommentare: Overall we loved the product. With the functionality it offers us, our customer relations have improved 100% and we won them.
Vorteile:
Easy to use. Fast and solution-oriented customer support. Customizable. Reasonable price high performance.
Nachteile:
We have had no problems with the service.
Antwort von InMoment
vor 2 Jahren
Hi Ricardo! We are thrilled to hear you are loving our product and appreciate you taking the time to leave us a review!
Great review aggregation
Vorteile:
It saves us a lot of time! Instead of having to look at tons of different review sites for multiple locations, it all lives conveniently in the ReviewTrackers dashboard which is very easy to use.
Nachteile:
They've recently made a change where you have to email them to update links, which is not very convenient as sometimes they add incorrect links to begin with. They respond quickly, but I prefer this functionality without the additional step.
Antwort von InMoment
vor 6 Jahren
Hey Alison - Thank you so much for the feedback on how we can improve. I have taken your feedback and shared it directly with our product team. I also want to say thank you so much for your support as a long term customer, we work hard to deliver a great product to your team. Your support and feedback, makes that possible. - ReviewTrackers
Review Tracker Review
Kommentare: overall this is a nice one stop shop for tracking our guest feedback.
Vorteile:
I like the ease of this product. I love the different time frames I can pull for one or multiple locations. I also love the email notifications on the 1 and 2 star reviews.
Nachteile:
upon logging in the time frame is set to 2017, which is weird. Such a small thing but when adjusting the time frame each monday to pull numbers it annoys me. sometimes when a google review comes in it says no feedback but going on google you can see there is a comment.
Antwort von InMoment
vor 5 Jahren
Hi Krystle, thank you so much for taking the time to write a review here on Capterra. We love that you're customizing your review notifications, as well as filtering your review data based on specific time frames. We also appreciate your candid feedback about the dashboard; if you encounter any issues, our Customer Success team is always happy to help! Again, thanks for rating ReviewTrackers!
ReviewTrackers has been critical to the success of our reputation management strategy.
Vorteile:
Easy to use. Robust without being overwhelming. Customer support is unmatched. Never run into any technical problems. The ReviewTrackers team is also enhancing their product/service offerings and the site functionality so it just keeps getting better.
Nachteile:
A face lift of the site might be nice, visually speaking. Maybe updating the color scheme or making it a little easier on the eyes. I don't particular love when sites revamp and you can't find anything but at the same time it might be refreshing if they redesigned it a little bit.
Antwort von InMoment
vor 6 Jahren
Shayna, Thank you so much for the 5 star review, we really apprechiate it! I also wanted to thank you for being a customer of ours the past few years. We took your advice and I am sure as you know now we have rolled out our new dashboard based on the feedback from customers like you. Thanks again for your business. - ReviewTrackers Team
Great tool, excellent team
Kommentare: Started a long time ago in Latin America because I´m confident it will grow a lot here in the next few years
Vorteile:
It´s really easy to see the pros about using the software. Every feature is tangible.
Nachteile:
I don´t really feel i have to dislike someting. Maybe some review sites in latin america should be added.
Antwort von InMoment
vor 5 Jahren
Hi Hernan, Thanks for taking the time to share your review here on Capterra. It seems like you've had a positive experience with ReviewTrackers so far. We're happy you find our software platform easy to use and valuable for your team! Feel free to contact us directly and share any additional feedback or helpful suggestions you may have. Again, thanks for your review!