CentralReach Erfahrungen

All encompassing program

Kommentare: I am a CR fan. I've appreciated the many details in the program along with the accessibility to their internal experts to offer help when needed. They are patient and responsive and ease the frustration of the learning curve to get this up and running. It's a quality product and has been very reliable.

Vorteile:

CR knows ABA and that is evident in how the data collection works. It sorts, collects, reports, and stores all the important information all in one place. It is comprehensive and as detailed as you want it to be with the ability to select any level of permissions for each employee. It graphs beautifully and offers labels and other ways to customize every module. Our schedule is seen in CR, our payroll runs from the timesheets, the billing module fills out the form with the ability to upgrade to electronic billing from their site. Links are created for intake of clients and employees. There is a small business team who has been very responsive and happy to help as we grew into this program. They are also evolving and making it easier to learn as they offer more help classes, webinars and online resources.

Nachteile:

The main negative is the price. As our company has grown so has our monthly bill limiting the amount of upgrades we can afford to use. Inquiries about cost and price of these upgrades have also been hard to come by as the sales team isn't as responsive as the customer service team. One thing I would request to change is to allow a pro-ration cost of the monthly use. I have to cut off providers who are leaving on a certain day and may miss out on a week of services because I'm being charged for an entire month subscription only being used for a day or two. (I also would not recommend the company who handles collection of the monthly fees. Their website is not user friendly and primitive) The last negative is that we're invested now. It would be overwhelming to even think about switching to another data company even if we wanted to. I'm happy I don't want to, but feel we're at the point of no return and know the price will just continue to climb as we add providers into the system.

A Valuable Partner for Jackson Family Human Services

Kommentare: At Jackson Family Human Services, we are thrilled to have Central Reach as a partner. The clinicians providing services to children and adults in inner cities and rural communities have expressed their satisfaction with the tools and support provided by Central Reach.Central Reach has been instrumental in helping our organization streamline our processes and improve efficiency. Their user-friendly platform has allowed us to manage our client data more effectively and has provided our clinicians with the necessary tools to deliver high-quality care to our clients.One of the most impressive aspects of Central Reach is their commitment to innovation and their ability to adapt to the changing needs of the healthcare industry. Their ongoing development of new features and updates has enabled us to stay ahead of the curve and offer the best possible services to our clients.Overall, Central Reach has been a valuable partner for Jackson Family Human Services, and we highly recommend their services to other healthcare organizations. Thank you, Central Reach, for your support and partnership.

Vorteile:

WE appreciate the user-friendly platform and the extensive features offered by Central Reach. The platform is easy to use, which enables us to streamline their processes and manage our client data more effectively. The verity of services offered such as data collection, scheduling, billing, and reporting, are also highly valued. Central Reach's platform serves as a one-stop-shop for our organizations, enabling us to manage all aspects of our operations within a single platform.

Nachteile:

The learning curve associated with implementing, technical issues or shutdowns during last year.

Buyer beware

Kommentare: First of all, users need to know that if you are unhappy and decide to switch to another EHR, Central Reach does not give you a copy of your patient records. Each patient document has to be individually downloaded by you, which is a 4 step process that does not keep your naming conventions. Central Reach may have some of features that you need or would like, but each individual feature is a high additional monthly cost to add on. The software is cumbersome, clunky and not at all user-friendly. Reports are also clunky and require a ton of manual modification to be usable, and do not contain all of the information you would commonly need. Supposedly, you can have better reports turned on for your practice, but it costs significantly more. The basic mobile site does not work for your BTs and. After many years of making it work, with tons of service disruptions because the software was down for sometimes days at a time, and not trusting that the high additional monthly costs would make it that much better for us, we decided to switch to a different platform, only to be told that they had automatically renewed our annual policy a full month before it was due for renewal, insisting that our contract had been on auto-renewal for years even though they manually renewed with us every year prior. They then pointed us to a subsection of their website that stated that contracts will be automatically renewed at their discretion and that cancellations need to be requested more than 45 days in advance of the renewal date, which again, I had done, but because they renewed our annual contract a month early without notifying us, they did not count our notice as sufficient and were unwilling to discuss this, acting as if their hands were somehow tied. This company does not care at all about their customers, they only care about squeezing every last dollar out of you for a subpar product. Buyer be very very wary.

Vorteile:

I'm honestly having trouble identifying a positive thing about Central Reach.

Nachteile:

Complete lack of transparency around contracts, billing, and patient data.

Great Comprehensive Platform for End to End ABA Processes

Kommentare: I would recommend Central Reach to other ABA providers looking to make a switch. I have also been consistently impressed by the system improvements over our time with CR as well as the continued level of involvement and support from our customer success lead, [sensitive content hidden] !

Vorteile:

Central Reach is user friendly, allows for significant flexibility to meet the needs of our organization, but at the same time provides critical structure and process consistency for users across different functions and locations. One of the few platforms that incorporates all end-to-end processes on one seamless platform. It is also evident that Central Reach has a continued eye towards system improvement.

Nachteile:

Central Reach is a premium product but comes at a premium price tag, especially when infrequent users are charged the same monthly rate as heavy users. The parent portal and client invoicing are two areas that could use some improvements.

Newer user

Kommentare: Our ABA department really loves the program, and for their use it is efficient and compliant.

Vorteile:

The implementation process was very organized, thoroughly communicated, and professionally managed. All inquiries were handled with courtesy and professionalism. Support needs, while very few, are promptly addressed and resolved.

Nachteile:

Program setup seems more intricate than other programs I've used. Multiple levels of user setup, connecting providers to one another and clients, attaching templates to service codes, etc, seems rather cumbersome and, at times, confusing.

Central Reach vs Kareo

Vorteile:

I like how user friendly this software is. I am able to track cancellations, authorizations, and the amount of remaining hours we have left on an auth very easily.

Nachteile:

The meta data does not always pull into a report.

Too expensive to not care

Kommentare: POOR! Central Reach has not provided us with an adequate solution for issues with Change Healthcare and the cost keeps creeping up with no discounts for bundling at ALL.

Vorteile:

Good overall Practice management solution.

Nachteile:

Expensive, additional functionality cost more, poor customer support.

Total Lack of Sales Integrity

Kommentare: I very much regret this purchase and am even considering making a switch AGAIN despite the high switching costs. I had a good customer success lead but she couldn't do anything to help the fact that we had a sales rep who over promised and could not deliver.

Vorteile:

Clean interface, customized forms. Pricing is okay.

Nachteile:

I finally have to review this because I am so frustrated with this software! So much was promised during the sales process and once we were well into implementation, one by one these things were denied. Additionally, as soon as you "go live" you are directed to use the support ticket function for any questions or issues, and they direct everything to an Ideas Portal which is not maintained.

Learning curve required but excellent product

Kommentare: Central Reach customer service team is great! They respond within 24 hours and always have great recommendations.

Vorteile:

Once the system is set up as desired, it makes data collection and admin duties flawless.

Nachteile:

It does take about a month give or take to go through the training and set the system as you desire.

CentralReach Review

Vorteile:

Easy to use after learning curve and practice by those experienced in Software who have provided tutoring.

Nachteile:

A section needs to be add regarding family's participation since the current menu only includes patients due to some of these sessions being Parenting and Mentoring ones as well as for Termination Reports.

Personally, not a fan.

Kommentare: My company uses Central Reach both on the billing and payroll/time tracking side. Overall, I am not a fan of this software and we are looking to move our business elsewhere in the near future. However, while my business has outgrown Central Reach, other small companies may find it's capabilities just right for them.

Vorteile:

This software might be good on the billing / medical record management side. That is not the way I personally use this software, so I cannot judge if it is a strong competitor in this industry.

Nachteile:

This system breaks A LOT. We often have days where the site is down (we've even had weeks) which has significantly impacted my workforce (both on the billing and payroll side). Additionally, while I have not personally spoken with Customer Service, I have heard from my colleagues that do that Customer Service is poor. Slow resolutions to problems, or no answer from them at all. Lastly, the software is often very picky about the way things are done and has weird glitches (permissions appear to be correct but view is still wrong. IT has to reset the account just to get the permissions to work).

Gets Job Done but Could be More User Friendly

Kommentare: I use Central Reach every day as an RBT to gather data on my clients and help them reach their behavioral goals. I like the data-gathering interface because it allows me to quickly put in data so I can stay in the moment with my kiddo.

Vorteile:

I like that is has everything I need for work all on one platform. I can see my notes, schedule, gather data, etc all on Central Reach. I like the data taking platform and its ease of use (I wish I could rearrange items on my end though). I also use the app for its offline data collection feature which is quite handy.

Nachteile:

I do not like how many hoops I have to jump through to get to the feature I want. For example, finding my total authorized billable hours for the month is a several step process my company actually had to make a tutorial for us to be able to do it. I would also enjoy a "read all" feature for clinical notes/better way to organize them. The calendar could be improved as well, I like seeing the whole month but the size of appointments makes it unreadable.

Central Reach is a necessary application for our business

Vorteile:

I like how accessible their customer service is. [sensitive content hidden] has been excellent in working with us to ensure we are using CR to its full potential.

Nachteile:

I would like it if parent labels were set up in a way that if an individual has a child label, and I search by parent label in a report, the individual will not need both labels attached.

Central Reach is the best practice management software for the field of Applied Behavior Analysis

Kommentare: Our experience has been wonderful. We have been with CentralReach for over 5 years. I cannot imagine running our company without it. Over time, CentralReach has worked to improve and increase usability for BCBAs. Most of all, the customer service is wonderful.

Vorteile:

This software allows connectivity between all aspects of the company. Claims, timesheets, data collection, authorization management, and billing are seamlessly connected for clients and staff.

Nachteile:

The software is not easy to learn to use. This can be a barrier for new staff. Though the power of the software makes up for this and it is worth persevering to learn to use it.

Central Reach & the Behavioral Health field

Kommentare: Our company provides services to Autistic children. Central Reach was designed by this particular industry - so it's ideal for us. It helps us organize client information, therapy sessions, insurance authorizations, billing and human resources. C-Reach is also HIPPA compliant, an added bonus. We're a small business and the program is the backbone of what we do. I am impressed with it and would highly recommend it to a medical practice, school or a similar firm.

Vorteile:

I like it's visual display. Central Reach is quite intuitive once you become familiar with it.

Nachteile:

In clients' profiles there's not an area for notes - I've found a work-around, but it'd be very helpful.

So many outages it may not even be worth it.

Vorteile:

The possibility to see trends in data and to measure progress over time and create several different kinds of reports.

Nachteile:

Unreliability. This month alone there have been 6 separate times when the system has been unavailable to make progress reports or to collect data, impacting services for clients.

Central Reach

Kommentare: We have been a Central Reach user for over 10 years. Best product for ABA practices.

Vorteile:

Central Reach is the best software for ABA practices.

Nachteile:

Down time and functionality busts when new releases occur.

My Central Reach Experience

Vorteile:

I like that I can filter services in all sorts of ways, this feature allows review for many different situations.

Nachteile:

One feature that would save me a lot of time is being able to make changes in bulk. I am able post payments in bulk, but when I need to update a payer, I have to change each line individually which takes a lot of time.

Highly functional practice management software

Kommentare: Great company putting their best effort into creating a super powerful software. Wonderful people, and software has all the functionality for most firms, just not for larger platform firms like us. But we're pretty nuanced. ;)

Vorteile:

customization flexibility e-billing

Nachteile:

no AR or "close", RedShift to all fields

Review

Vorteile:

CR customer support is nice. [sensitive content hidden], our account manager is very helpful

Nachteile:

Data disappears occasionally when staff are taking data. We have been unable to determine why. The iPads do not lose internet.

Brief Review of CR

Vorteile:

Easy to use organized transferrable convenient

Nachteile:

freezes sometimes takes a long time to load sometimes the pay on CR and ADP is different, CR is inaccurate writing notes in the Team Communication log via phone is hard because you cant write directly on it.

Love the layout of this program

Vorteile:

I love that you can see previous data and graphs showing the clients’ progress in treatment. It is easy to navigate due to being able to set up categories of which programs group together and having behaviors apart from programs.

Nachteile:

My biggest issue with this program is that it often crashes in the middle of sessions and will not save the data taken.

Time Sheet

Kommentare: Great

Vorteile:

I really love all the features about this software. I love that I can get information from past, present and input future events

Nachteile:

That after the week is done, I cannot input time sheet

Central Reach

Kommentare: Good, once able to figure out the systems. Great for data in central location.

Vorteile:

Graphing of data. Notes and forms. Sessions

Nachteile:

Glitches. Inability to pull large amounts of bulk data from files. Complicated to learn.

Central Reach Review

Kommentare: I have a great overall experience with CentralReach. I have never experienced any technical issues during my 7 months of using it.

Vorteile:

I like that CentralReach is easily accessible through computer, phone, and tablet. I appreciate that the screen is not distorted while using a phone. After learning how to use this product, it is easy to navigate through each tab.

Nachteile:

Although CentralReach is a wonderful tool, it does take some time to learn each tabs' function. CentralReach also does consume a lot of your battery life.