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Über TouchBistro

TouchBistro ist eine iPad-POS- und integrierte Zahlungslösung von Gastronom*innen für Gastronom*innen.

Erfahre mehr über TouchBistro

Vorteile:

Very easy to use and to figure out most of the basic issues.

Nachteile:

The set-up was a little bit of a struggle with nested modifiers.

Bewertungen zu TouchBistro

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,1
Kundenservice
3,5
Funktionen
3,8
Preis-Leistungs-Verhältnis
3,5

Weiterempfehlungsquote

6,7/10

TouchBistro hat eine Gesamtbewertung von 3,9 von 5 Sternen basierend auf 396 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (396)

paul
paul
USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: GetApp

For iPad soulution for busy restaurants, this is your answer!

5,0 vor 8 Jahren

Kommentare: I have a higher volume seafood restaurant in Key West Fl called The Stoned Crab. We wanted a system where wait staff could service multiple tables while taking orders with out having to go to a main terminal. After trying another system and seeing others that relied upon cloud support and internet we were left with a crashed system and back to basics. A good resturantuer recommended Touch Bistro, I can tell you things are now amazing, the systems works incredible off its own network(yes you loose internet and never skip a beat) it's fast, reliable and the customer support and tech can't be beat. I really lost faith in entering the market with iPads after a big faluire, but Touch Bistro made me a believer and goes out of there way to find new ways to give us data and programs that we want. To sum it up, if you want to increase service, business, effiency and have happy staff.....You just found the right system, take it from me who found then latter than sooner, you won't regret.
Paul Menta

Vorteile:

Customer support, fast system, no internet needed to run, menu photos and special items to show to customers at table, data to watch your bottom line and a ton more.

Nachteile:

No chip card swipe yet, I would say more program features, but when I asked for more they made more. I am having trouble with this part as the programming can be a bit tech, but they help you and then your good.

BRENT
Operations Manager in Kanada
Essen & Trinken, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Slick, powerful & user-friendly in a small package

5,0 vor 5 Jahren

Kommentare: This is our day-to-day workhorse software to run our retail store and bottle shop at our brewery. Could not live without it. Internet outages make everyone panic now!

Vorteile:

The software is incredibly intuitive and has an extremely high level of functionality within its simple user interface.

Nachteile:

The one issue we have is the inflexible partnership TouchBistro has with Apple. Thousands of dollars of hardware must be purchased to run TouchBistro, and there is almost no flexibility in what you are allowed to by to run it.

Daniel
Operator in Kanada
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

The Worst Company!

1,0 vor 3 Wochen Neu

Vorteile:

I have nothing positive to say, their product is substandard, but their customer service is the absolute worst I have ever experienced!

Nachteile:

shady business practices from the start! Aggressive sales pitch, we brought in the system on a trial basis, told we could cancel at any time. Wanted to test it out first with our staff, do some training, see if it was right for us; wouldn't let us do anything without being fully on board. Tried the system for a bit, quite underwhelming, decided to go back to our former POS, asked to cancel. Was told that someone would be in touch with me, and then they have ignored all attempts to communicate, and have billed me for 2 months after the cancellation! I am currently waiting on my Credit Card company fraud department to hopefully resolve it, or I will have to cancel that card so that these scammers can not continue to steal from me!!!

Antwort von TouchBistro

vor 3 Wochen

Hi Daniel, we are very sorry to hear about your negative experience with TouchBistro. Our goal is to provide excellent products and customer service. Please contact us directly at reviews@touchbistro.com so we can address your concerns. We appreciate your feedback and are committed to making this right.

Emily
Director of Operations in USA
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

TouchBistro for Resorts

5,0 vor 10 Monaten

Kommentare: Overall - we've found TouchBistro to be the most robust, yet easy to use program on the market. While other POS might be simpler, TB fulfills more functions than most, while still be easy to navigate.

Vorteile:

We love TouchBistro to manage room charges and the mass amount of listed items that we sell from our fine dining restaurant to our gift shop.

Nachteile:

One of the biggest challenges we've found with TouchBistro is the technology issues whenever updates are needed. It's often something that can't be fixed in house and that's down time we can't afford to lose.

Antwort von TouchBistro

vor 10 Monaten

Hi Emily, thank you for the kind words! We're glad to see that TouchBistro has had a positive impact at your venue. -Carly

Christi
General Manager in USA
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Overall great experience!

5,0 vor 10 Monaten

Kommentare: Very happy with everything except the card readers.

Vorteile:

My employees transitioned over to TouchBistro really well. It's really easy to use.

Nachteile:

We have "portable" card readers. They're not very "portable". Very glitchy.

Antwort von TouchBistro

vor 10 Monaten

Hi Christi, thank you for the kind words! I'm so glad to hear that TouchBistro has had a positive impact on your venue and staff. -Carly

Ashley
Owner in USA
Restaurants, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Fair value for the price

4,0 vor 3 Jahren

Kommentare: It has been fair. Sometimes their customer service department is hard to get a hold of. We have found that calling in the morning hours (MST) have proven to be best odds so far.

Vorteile:

The ease of my staff being able to use it on a daily basis to change or revise orders is much simplier than what we had prior.

Nachteile:

The set-up was a little bit of a struggle with nested modifiers. And, we are getting ready to utilize the online ordering feature and found out that nested modifiers do not pull into the online ordering platform, which is difficult and we are going to have to find a work around.

Antwort von TouchBistro

vor 3 Jahren

Hi Ashley, thank you very much for your feedback! It's wonderful to hear that you and your staff have found TouchBistro to be easy to use. I will pass your note regarding your Online Ordering trouble on to our product team. - The TouchBistro Team

Robert
Owner-GM in USA
Verifizierter Nutzer auf LinkedIn
Restaurants, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: GetApp

STAY AWAY FROM TOUCHBISTRO!

1,0 vor 4 Monaten

Kommentare: Horrible. I seriously don't understand how this company gets ANY positive reviews. Reports are difficult to interpret. Tax calculations are inaccurate - which is a HUGE liability. Processing fees are volatile. Tech support (while they are nice on the phone) takes a VERY long time. For us to spend hours on the phone with tech support weekly is not out of the ordinary.

Vorteile:

The low cost is NOT worth the headaches. Talk about "buyers remorse". We are counting the days for our contract to end so we can go to a competent company.

Nachteile:

Where to begin? We literally have pages of complaints about this system.

Antwort von TouchBistro

vor 3 Monaten

Hi Robert, thank you for sharing this feedback. We’d very much appreciate the opportunity to discuss your experience further. If you’re open to it, please reach out to reviews@touchbistro.com with your account name and we’ll be in touch from there. We look forward to hearing from you.

Jacqueline
Owner in USA
Essen & Trinken, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

In Betracht gezogene Alternativen:

Review

4,0 vor 5 Jahren

Kommentare: Worst customer service EVER! Will not recommend solely for that

Vorteile:

Ease of use and functionality of the system is great

Nachteile:

Process to split checks after order is difficult

Stephane
Stephane
operations director in USA
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Bang for your buck

4,0 letztes Jahr

Kommentare: The support team was on top of installation and on-boarding. the owner was present.

Vorteile:

Can't beat the price. user friendly. menu management is a breeze.

Nachteile:

For larger organizations integration with other software needs to be easier. reports could be better. seperating reports by time periods is a problem

Antwort von TouchBistro

letztes Jahr

Hi Stephane, thank you for your review! We are happy to hear you're enjoying the POS. - ST at TouchBistro

Anthony
Owner in USA
Restaurants
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

User friendly and cost efficient for restaurant

4,5 vor 9 Jahren

Vorteile:

Love the touch bistro pos system, it is by far one of the simplest to setup and easiest to train staffs with. it allow wireless table side ordering, which increase the service time by 20 % since we switch and also cut down on my staffs running back and forth to the customers with credit card payment, which we do sign on screen to speed up the table turning as well. I highly recommend it over other iPad pos system. Feel free to come visit us if you are in NYC. I be glad to show you the system.

Nachteile:

The reservation system isn't connected with OpenTable or does it have a page system for the reservation to txt customers when their tables are ready.

Mike
Manager in Kanada
Lebensmittelproduktion, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Scam!

1,0 vor 3 Jahren

Kommentare: Definitely a scam I would not suggest this to anyone it’s a waste of money any other company like square or light speed pos is way cheaper and have had much more success save your money use a different company.

Vorteile:

There is no pros to this company they trap you into a one year contract for software that doesn’t work. The program is laggy shuts itself down it’s not a good platform.

Nachteile:

The programming isn’t complete isn’t compatible they have no tech team to help you on site it’s all over the phone. You pay 80+ dollars a month for an app that should be free.

Antwort von TouchBistro

vor 3 Jahren

Hi Mike, thank you for taking the time to leave us a review. I apologize for the issues you've been facing with TouchBistro. Though our onboarding team is remote we do pride ourselves on setting up our customers' tech to fit their business' needs right the first time. We'd love the chance to make things right! Please send me an email at chartshorn@touchbistro.com with the name your account is under if you're still experiencing issues so I can have someone reach out to you.

Brenda
VP in USA
Essen & Trinken, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Worst customer service, unreliable hardware and software

2,0 vor 2 Jahren

Kommentare: Am actively researching other options after 2+ years because the issues we've had are never addressed or resolved.

Vorteile:

Easy to use when it works, for the functions that are set up.

Nachteile:

1) Customer service is TERRIBLE. We have had open trouble tickets for over a MONTH with no resolution. Important tickets, like payments for online orders appear to be received in the POS and yet no money ever hit our bank. So we can't rely on taking online orders, which is critical. 2) Software and hardware crashes. A lot. Like 6+ times per shift. 3) Inventory adjustments have no value associated with them, which makes it little better than a chalkboard for inventory tracking. (If I am missing product, the value of that loss should show up somewhere in a report as inventory losses. Yet it doesn't). 4) Basic reports missing, such as balance sheet/inventory on hand by category.

leah
Owner in Kanada
Essen & Trinken, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

REPLACEMENT EQUIPEMENT NIGHTMARE

1,0 vor 4 Jahren

Kommentare: Faulty printer! the only printer they support has third party ink, the ink strips the part inside the printer... solution? buy another $500 printer so I can spend money to get the other one fixed and will be a reoccurring break every nine months! SHOULD BE CALLED 24/7 SUPPORT TO HELP YOU FIND YOUR OWN ANSWER. Every time I call in I am either dropped, have to wait 4 hrs for a call back or lied to. One rep even told me my email had been updated... fast forward to an update and I wasn't notified again. Called in and next rep says oh we can't even update that kind of info through call centre!

Vorteile:

It is a detailed app that provides us with time saving benefits

Nachteile:

Buggy system. orders disappear or don't send to kitchen, even though says sent.

Andrew
Restaurant Consultant in USA
Restaurants, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Abysmal: Dishonest Sales | Inattentive Onboarding | Apathetic Support

1,0 vor 12 Monaten

Kommentare: Save yourself from a prolonged disruptive experience: AVOID this POS. I'm an impartial restaurant consultant who has witnessed first-hand three separate clients' destructive experiences with this POS, the incredible variety of how they've failed them, and based on my past experiences advocating on their behalf, and current ongoing issues with contract disputesI've advocated on behalf of 3 clients through SO MANY issues. My overall aggregate impression is:1) They don't/won't stand by their product. Every issue is assumed to be the self-inflicted wound of the operator (some were. MOST were not)2) They either don't understand, or don't care about the needs of the small restaurant owner/operator3) They do not practice customer SERVICE. It's troubleshooting support (at best) and their strategy seems to be wearing down their customers with an expected experience that's so exhaustive, they stop reaching out.4) Their culture/leadership is broken. No one takes responsibility and promises of escalation are rarely followed through on. I've experienced this apathy firsthand from the call center all the way up to the C-suite level.They have some truly sincere and empathetic people in their employ, unfortunately, they are not given the authority or voice to help their customers work through their issues.

Vorteile:

The promise of what it "could potentially do"

Nachteile:

Frequent Outages & Forced Updates: Even on Friday nights and busy holidays such as Cinco de MayoCustomer Service & Support: Rarely helpful and requires customers to provide lengthy email summaries of past service calls (that they SHOULD have a record of in their CRM)Weird "hallucinations" appearing on customer facing online ordering platform: Root Beer appearing as a bread option/'As Weapon' & 'Ass Bacon' appearing as modifiersThere's not enough room in this field's character limit to continue

Antwort von TouchBistro

vor 10 Monaten

Hi Andrew, thank you for sharing your feedback and rest assured your feedback will be escalated to our team internally. We are here to help you through any issues you're experiencing with TouchBistro- feel free to reach out to our support team at 1-888-342-0131

Dayana
Owner in Kanada
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Total disappointment

1,0 vor 2 Jahren

Kommentare: Where do I start? Have been using it for less than 3 weeks and it has been a complete nightmare.
First, the sales person sold us equipment that "we didn't need" as per the install guy. Over $300 in equipment still in their box... the initial onboarding guy said we didn't need that for the size of the venue. Second, the second iPad does not connect to the touch bistro network. Third, was basically told we had to switch our payment processing to Chase because the integration wasn't going to work with other providers for much longer. After lots of time and paperwork ended up switching to Chase for TouchBistro and guess what? the integration doesn't work. We have had to switch to the stand along mode to be able to take payment from our customers. We have spent hours and hours on the phone with customer service and no one seems to be able to figure it out. Yesterday I was on the phone again for over 2 hours, first with one guy who tried everything he could and finally said he had to transfer me to a senior department because he didn't know what else to do. After having to explain everything again to the "senior" agent, then she tries to follow all the same steps that I had just gone through with the previous guy and still couldn't figure it out. After basically turning everything off and back on 10 times, it worked once so I ended the call!!! Then today, we get to work and guess what? It doesn't work again. I wasted over 2 hours of my day for nothing!!!

Vorteile:

The idea behind it it's great, if it were to actually work as it should.

Nachteile:

Our team is hating that we changed the POS because this one is so slow and gives them connectivity issues daily. We were sold a product that does not actually operates as they tell you it would. - You can not restrict servers from opening someone else's table unless you assigned sections. Seriously? - You can not use the main iPad to try to input a reservation because the second iPad won't work unless the main iPad is on the TouchBistro app? lol are you serious? - The integration of TouchBistro POS with TouchBistro reservations system that I was told was gonna make everything so smooth is a complete joke. As I said, you can not try to take a reso or waitlist with the main iPad. You basically need an iPad that's gonna sit there and look pretty but not be used for anything beside clocking in/out, otherwise it will compromise the entire operation. - The payment integration is ridiculously slow (when it actually works) but it has only worked a couple of times and the rest of the time gives an "error connection". It's a brilliant idea, if it were to actually function.

Antwort von TouchBistro

vor 2 Jahren

Hi there, we are sorry for the issues you faced. I see you're already in contact with our CARE team but let us know if there's anything more we can do to help please call us at 1-888-342-0131 Thank you!

Cole
General Manager in USA
Restaurants, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Unimpressed 8 year customer

3,0 letztes Jahr

Kommentare: After the devastating problem 2 years ago, I have hated TB ever since. Not to mention it has consistently gotten slower and slower. I just had to upgrade my wifi router for the 3rd time in 8 years (upgraded today in fact), going from Apple Airport, to Amplify, and now Cisco; we'll see if things are better now.

Vorteile:

Ease of use with menu items, modifiers, etc

Nachteile:

When an update about 2 years ago made every IPAD in the building unusable, and there was no way to undo the update. Made my restaurant not have a POS for 4 days while i waited to find 8 new IPADS, a new Mac Mini, and 8 new IPAD stands. There were emails sent about the update but they went into the clutter/junk folders\...WHERE WAS THE PHONE CALL??????????????????????????????????????????????? ANd then the sad "here is 3 months of free touchbistro". This cost us thousands of dollars in new equipment, lost sales/transaction, and man hours. It also meant that for 4 days every employee had their worst days ever in the building, hand writing orders, hand delivering order to the kitchen, hand writing CC orders, tax, reciepts, etc (many payments didn't end up going through either)

Mark
CEO in USA
Restaurants, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Don`t walk away. rub away.

1,0 vor 8 Monaten

Kommentare: If you need coatomer service, go somewhere else, the worst I`ve ever encountered. Purchased KDS to help me with online orders. Everything worked fine with exception of online ordering. When I placed test order, it showed up in a flash. Unfortunately it said >menu item deleted> Showed up correctly on pos, printed correctly, but on KDS, received deleted item message. Youd think easy fix, contacted support. Spent hours on [hone, they couldnt figure it out. That was a month ago, every tine I called, they say they`re working on it. Have 2 onboarding clowns [sensitive content hidden], reached out, they told me they`re working on it. Subsequent text n email were ignored by these 2 professionals, basically ghosted me. This was a month ago/ My salesman gave me email to a mgr, emailed him. u guessed it still waiting. Today contacted support, to add an item to modifier group, on hold for 20 mis, then disconnected/ Run, dont walk away. Of course they`re charging monthly for online ordering.

Vorteile:

Speed, ease of use. Ability to use KDS, streamline online ordering.

Nachteile:

customer service very poor. Long wait times.

Antwort von TouchBistro

vor 6 Monaten

Hi Mark, thanks for sharing this feedback. We’d very much appreciate the opportunity to discuss your experience further, especially as it relates to our KDS and online ordering functionality. If you’re open to it, please reach out to success@touchbistro.com with your account name and we’ll be in touch from there. We look forward to hearing from you.

Andrew
Owner in USA
Restaurants, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

8 years with TouchBistro and now getting scammed

3,0 vor 10 Monaten

Kommentare: Used to be great. Now terrible. Will probably end up switching companies if this is not resolved. Obvious fraud.

Vorteile:

TB used to have great customer service. Not anymore.

Nachteile:

TB has been charging me $15/month for over two years for a service I haven’t ever used. I’ve been directed to multiple people who say they will refund my money and stop the charges only for that person to disappear and have to start all over with someone new. They are now trying to charge me $125 a month for a non processing fee while I wait on them to set up the processing…. It’s insane.

Antwort von TouchBistro

vor 10 Monaten

Hi Andrew, I'm sorry to hear about the issues you've been experiencing with TouchBistro. Please send me an email at chartshorn@touchbistro.com and we'll have a senior representative reach out to you as soon as possible.

Yolanda
Owner in Kanada
Essen & Trinken, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Review

3,0 vor 10 Monaten

Kommentare: Getting us through

Vorteile:

Fairly user friendly, price is ok, and the cloud is nice to have

Nachteile:

It is not a secure POS. Any staff can see information as you need admin code and the staff need it for when there is no manager on shift. You can not lock so they can not delete bills after a bill reopened and then deleted a lot of cash is taken this way and no record once a bill is deleted

Antwort von TouchBistro

vor 10 Monaten

Hi Yolanda, Thank you for sharing this feedback. We certainly take our customers' security seriously, and we'd like to speak with you further to investigate. Please send me an email at chartshorn@touchbistro.com with your account name.

Jessie
Managing Director in USA
Unterhaltung, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Refuses to Refund

2,0 vor 3 Jahren

Kommentare: I wouldn't recommend this group, since their overall customer service has been nothing short of the worst I've seen in the industry. I've worked with Square, Toast and this group.

Vorteile:

We had a great, helpful sales contact. Unfortunately, once we were turned over to their overall automated system for deployment of the software, we couldn't continue to work with them. At one point, they canceled our account without authorization.

Nachteile:

We signed an agreement that would allow us a refund of more than $2,000 if we didn't want to continue using Touch Bistro. I've been trying to contact them for months for a refund, and have been ignored by their sales contact and their customer service line. We are having to hire a lawyer just to get our refund (even though the contract specifies we could get refunded.)

Antwort von TouchBistro

vor 3 Jahren

Hey Jessie, I apologize for the issues you've been facing with us and I do want to escalate this to our Customer CARE management team to look into your billing. Please send me an email to chartshorn@touchbistro.com with the name your account is under so we can investigate. Thank you! - Carly at TouchBistro

Richard
Owner in USA
Restaurants, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Almost the best system I could ask for....

4,0 vor 7 Jahren

Kommentare: 1000% faster then old method

Vorteile:

Ease of touching, direct sending to kitchen, really a great system, just a few things could make it better and easier

Nachteile:

Some function are not easy to understand...Don't like having to try and figure them out....need a code set up that is not a login code of a manager that is just for discounts....also a tab that is one touch for takeout and delivery displayed at the top with the name would be good...so it one touch check out for them...also bar tabs should print the customers name, so when a bar tab customer decides to order food the chit in kitchen has their name on in and not just "bar Tab"

Antwort von TouchBistro

vor 7 Jahren

Hey, Richard! Thanks so much for your review. Very happy to hear you're finding TouchBistro to be near perfect (there's always room for improvement, though, right?) If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Jim
Manager in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

TouchBistro will slow you down and cost you money

1,0 vor 5 Jahren

Kommentare: It has cost us money and slowed us down. It was suppose to save us money and speed things up.

Vorteile:

Switching menus and putting in specials.

Nachteile:

If you want people to tip your bar staff and servers then do not use this POS. If you manually enter a credit card, like when the swiper is down, there is no tip line or way to enter a tip on these transactions. Also when staff enter tips you cannot modify them once entered so if someone entered a tip wrong you have to void the whole transaction but you will not be able to charge them again unless they are still there with their card. If customers start tabs you have to manually enter their name, you can not swipe their card and have their name appear. So it slows you down on busy nights. Switching to Touch Bistro has slowed us down and bar staff have not been able to collect all their tips. I would not recommend this POS to anyone until these issues are fixed. Also they will tell you they are working on issues for months and months that never seem to get resolved. Once you sign up you will be ignored.

Anthony
Owner in Kanada
Restaurants, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

It is an easy application to set up and fairly easy to train others on it.

4,0 vor 7 Jahren

Kommentare: I is more efficient than a regular cash register and allows us to track our sales and tax instead of trying to calculate it after.

Vorteile:

That it uses an existing IPad and can be stationary or mobile. Also it is great for tracking sales so that we can keep track of trending up and down of our menu items> It also helps use with ordering and inventory

Nachteile:

That it doesnt include a rounding function for places that have phased out the penny. Sometimes the modifiers are a pain and could be better to add if you could choose all the menu items that could use the same modifier,

Antwort von TouchBistro

vor 7 Jahren

Hey, Anthony! Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to setup and easy to train your staff on. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Donna
Owner in USA
Restaurants, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Small mid-western restaurant

4,0 vor 8 Jahren

Kommentare: Basically, works okay. This is our first restaurant so our only experience with a POS. For the amount of money this costs, I feel it falls short on the reporting side as it relates to accounting. Changes seem to happen very slowly if at all (only 1 year). Customer services getting better. Whenever I have the need to speak with a live person I've expressed my frustration as well as the issue which initiated the contact. TB prefers emailing their tech support team.

Vorteile:

Relatively easy to train new staff.

Nachteile:

On the Administrative side, it is very cumbersome.

Antwort von TouchBistro

vor 7 Jahren

Good afternoon Donna and thank you for your review and feedback. Please do not hesitate to get in touch with us so we can help you take full advantage of TouchBistro's robust reporting functionality. Not only are there dozens of different types of reports that you can use, but there are also custom reports you can built based on your needs. TouchBistro integrates with Quickbooks for all your accounting needs. With respect to app updates, we update the app approximately every 6-8 weeks. Our last few app updates have gone out on the following dates: - December 13, 2016 - October 31, 2016 - September 26, 2016 - August 17, 2016 If there's anything we can help you with, please do not hesitate to get in touch.

Carlin
Strategic Projects Manager
Restaurants, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Easy to use, difficult to get help

3,0 vor 8 Jahren

Kommentare: TouchBistro is relatively easy to use for someone who has little to no experience with POS. It has a lot more functionality than something like Square, but it still utilizes the familiar iOS user interface and makes training staff/customers easy. Additionally, set up is easy, as it uses Apple Airports and a mac computer, which are all easy to purchase and use. However, if you want to get more technical, TB is not for you. I work in a large restaurant, and we wanted to build a better wifi network for customers and our office as well as POS. As part of this, we installed new access points to provide a strong signal for a very large room. When we wanted to set up TB to work off of the new APs, their customer support refused to provide assistance, and will only work with you if you're using Apple gear. Not only that but the support was slow to respond throughout our time using TB and often didn't provide helpful advice. Usually, the errors we'd experience would correct themselves after TB's engineers released an update (i.e. after a new version of iOS would come out), but we'd lose a lot of money in the process, with system outages and bugs. Overall, I would recommend you either stick with the tried and true simple solution (square) or spend the money and go up to one of the traditional POS systems. If you're set on a more advanced tablet system, I would recommend Toast over TouchBistro.

Vorteile:

-Easy to use (for the most part) -Easy to setup -Replaceable hardware (Apple products) -More features than many similar competitors

Nachteile:

-Poor customer support -No setup options -Some functions difficult to access/not intuitive -Bugs/issues when iOS updates - unreliable