TouchBistro Erfahrungen

For iPad soulution for busy restaurants, this is your answer!

Kommentare: I have a higher volume seafood restaurant in Key West Fl called The Stoned Crab. We wanted a system where wait staff could service multiple tables while taking orders with out having to go to a main terminal. After trying another system and seeing others that relied upon cloud support and internet we were left with a crashed system and back to basics. A good resturantuer recommended Touch Bistro, I can tell you things are now amazing, the systems works incredible off its own network(yes you loose internet and never skip a beat) it's fast, reliable and the customer support and tech can't be beat. I really lost faith in entering the market with iPads after a big faluire, but Touch Bistro made me a believer and goes out of there way to find new ways to give us data and programs that we want. To sum it up, if you want to increase service, business, effiency and have happy staff.....You just found the right system, take it from me who found then latter than sooner, you won't regret.
Paul Menta

Vorteile:

Customer support, fast system, no internet needed to run, menu photos and special items to show to customers at table, data to watch your bottom line and a ton more.

Nachteile:

No chip card swipe yet, I would say more program features, but when I asked for more they made more. I am having trouble with this part as the programming can be a bit tech, but they help you and then your good.

Slick, powerful & user-friendly in a small package

Kommentare: This is our day-to-day workhorse software to run our retail store and bottle shop at our brewery. Could not live without it. Internet outages make everyone panic now!

Vorteile:

The software is incredibly intuitive and has an extremely high level of functionality within its simple user interface.

Nachteile:

The one issue we have is the inflexible partnership TouchBistro has with Apple. Thousands of dollars of hardware must be purchased to run TouchBistro, and there is almost no flexibility in what you are allowed to by to run it.

Worst Customer Servics

Kommentare: They performed well, but something happened in 2019 and they’re current attitude became an “I don’t care” philosophy.

Vorteile:

Good working restaurant system and in the beginning was a well run customer focused company

Nachteile:

Absolutely the WORST customer service department in the history of business. I would not recommend this company if they gave you the equipment for free. To be honest, I have been trying to resolve an issue for 3 months, after numerous calls, emails, and on hold…nothing has been resolved.

TouchBistro for Resorts

Kommentare: Overall - we've found TouchBistro to be the most robust, yet easy to use program on the market. While other POS might be simpler, TB fulfills more functions than most, while still be easy to navigate.

Vorteile:

We love TouchBistro to manage room charges and the mass amount of listed items that we sell from our fine dining restaurant to our gift shop.

Nachteile:

One of the biggest challenges we've found with TouchBistro is the technology issues whenever updates are needed. It's often something that can't be fixed in house and that's down time we can't afford to lose.

Overall great experience!

Kommentare: Very happy with everything except the card readers.

Vorteile:

My employees transitioned over to TouchBistro really well. It's really easy to use.

Nachteile:

We have "portable" card readers. They're not very "portable". Very glitchy.

Fair value for the price

Kommentare: It has been fair. Sometimes their customer service department is hard to get a hold of. We have found that calling in the morning hours (MST) have proven to be best odds so far.

Vorteile:

The ease of my staff being able to use it on a daily basis to change or revise orders is much simplier than what we had prior.

Nachteile:

The set-up was a little bit of a struggle with nested modifiers. And, we are getting ready to utilize the online ordering feature and found out that nested modifiers do not pull into the online ordering platform, which is difficult and we are going to have to find a work around.

The Worst Company!

Vorteile:

I have nothing positive to say, their product is substandard, but their customer service is the absolute worst I have ever experienced!

Nachteile:

shady business practices from the start! Aggressive sales pitch, we brought in the system on a trial basis, told we could cancel at any time. Wanted to test it out first with our staff, do some training, see if it was right for us; wouldn't let us do anything without being fully on board. Tried the system for a bit, quite underwhelming, decided to go back to our former POS, asked to cancel. Was told that someone would be in touch with me, and then they have ignored all attempts to communicate, and have billed me for 2 months after the cancellation! I am currently waiting on my Credit Card company fraud department to hopefully resolve it, or I will have to cancel that card so that these scammers can not continue to steal from me!!!

Review

Kommentare: Worst customer service EVER! Will not recommend solely for that

Vorteile:

Ease of use and functionality of the system is great

Nachteile:

Process to split checks after order is difficult

Bang for your buck

Kommentare: The support team was on top of installation and on-boarding. the owner was present.

Vorteile:

Can't beat the price. user friendly. menu management is a breeze.

Nachteile:

For larger organizations integration with other software needs to be easier. reports could be better. seperating reports by time periods is a problem

User friendly and cost efficient for restaurant

Vorteile:

Love the touch bistro pos system, it is by far one of the simplest to setup and easiest to train staffs with. it allow wireless table side ordering, which increase the service time by 20 % since we switch and also cut down on my staffs running back and forth to the customers with credit card payment, which we do sign on screen to speed up the table turning as well. I highly recommend it over other iPad pos system. Feel free to come visit us if you are in NYC. I be glad to show you the system.

Nachteile:

The reservation system isn't connected with OpenTable or does it have a page system for the reservation to txt customers when their tables are ready.

A Big Steaming Pile o'POS!!

Kommentare: Their tech support is a joke, it takes all day to get a hold of someone, unless of course they have just rolled out an update that is writhe with errors, then it may take as much as two days to get through to their support. It's really fun when a pos- pos update makes your visa service go out for an entire day. This company is in way to far over their heads. The system is not reliable and neither is their tech support. I just called and 24/7 tech support means someone who knows NOTHING answers the phone and tells you to call back the next day or go on your tablet and submit X to data support team tomorrow. You must have gotten paid for this review. You obviously have not experienced the product first hand!!! The worst part is my complaints and problems got escalated to [SENSITIVE CONTENT HIDDEN] told me he would work to get me out of this system and out of my 2 year visa contract with Chase. I started talking to him in January and he has now ghosted me. No contact, no follow through. It's going to the lawyers now.

Vorteile:

I thought this would have a better interface than what I had been using. And while it is a little sexier and the touchscreen is handy, but those small benefits our out weighed by the other problems with their lack of competent support and other functionality.

Nachteile:

The biggest problem is that they oversold and under delivered. They told me that all my current printers would work with their requirements. Opps get ready to go live, go live and then find out you have to purchase a $350 printer bc your visa printer isn't "actually compatible" after all. Print all of your visa slips to a boh printer and run to the kitchen to retrieve them for a week while the new printer arrives- so much fun!!! They didn't explain that each device must have it's own Moby Visa device, no problem, that's only about $200+ to get another one of those. Sales person sold me on how they set up your menu, oh not that costs $800, even the promotional video they sent says the same thing. It is not reliable, there are constant glitches in the system. They roll out updates with out thoroughly testing them. I'm not paying them $120 per month to be QA for their shitty updates. The interface with the Mobi CC machine from Chase it completely intermittent. For at least half the transactions of the day, you have to send the info to the machine twice bc it automatically craps out an error on you. During one painful update, the system stopped communicating our visa terminals altogether. Really fun to ask customer if I can write down their info and run it later, that didn't make us look ghetto or anything.

Very Disappointed. I need someone from their company to reach out!!

Kommentare: I am not one who usually shares my experience when it's bad but I am leaving these reviews in hope that TouchBistro will reach out to me so I can resolve some issues. We purchased the system and went live back in October of 2019 for our new restaurant. The interface looked good but as far as the system being customizable to whatever you want it to do...It's not that. During our time the system lost orders, had issues updating the menu from the cloud to the POS and ultimately cost us around $750.00. The card readers continue to lose connection, the printers print to different locations randomly, and when the POS updated, it messes up because the Main Hub has not updated yet. We have a fairly small location so to attach a screen to our iMac Mini every few days is pretty challenging and if we don't, we start shift with these problems. That is what lead me to look for another POS and we found one that is far exceeding our expectations. Toast has been amazing! I called TouchBistro to cancel and the rep stated that he would send me an e-mail of cancellation and someone would reach back out to me to finish it up. I was on hold for around 1 hour and 20 minutes the first time I tried to cancel. I did get the e-mail but no-one ever called me back to wrap this up. Today I tried to reach out and was waiting on hold for 42 minutes before getting a rep who said he had to transfer me to the care team to get everything done. I was transferred, waited for about 15 minutes on

Vorteile:

The iPads were ok, and it wasn't too hard to hook up

Nachteile:

Losing orders, connectivity problems, card reader not working, printers printing to different locations randomly, Not very customizable

Look elsewhere if you're considering TouchBistro!

Kommentare: This software has steadily gone done hill in the last 3 years. Tech support is horrible, unless you get a mid-level person who knows something. The movement to everything being cloud-based sounds great, but makes daily server reporting tedious and time consuming. HORRIBLE. If i didn't have so much money invested in equipment between multiple restaurants, i would change. If you're new and considering purchasing TouchBistro....DON'T! Look elsewhere!

Vorteile:

Table side ordering. Menu flexibility. Expandability.

Nachteile:

The more they add features, the worse it gets. I highly doubt that the development people have any restaurant experience. Refunding a cc that has been wrung in is ridiculously difficult. To top it off, they have just recently started to move EVERYTHING to the cloud. Including the server end-of-day reports which makes it extremely hard to check credit cards, voids, comps, etc. It's ridiculous at best. No thought whatsoever on user friendliness.

Flaws and bugs in system

Kommentare: Not good!

Vorteile:

The first year went well! I actually liked it. Then according to their own tech support.. the company took on way too many customers than programmers or tech support could keep up with creating a domino effect of pure frustration and no support.

Nachteile:

Many issues. Tech support is hit or miss sometimes can take up to an hour get someone. Often they can not fix problem. They "escalate it" which means you will never hear back from them. Remote report app for phone rarely works and full of problems. If its a hardware issue no phone tech support. Have to email and wait for email which takes days. Would not recomend.

Using Touchbistro at Your Restaurant (aka Your Second Job)

Kommentare: I wish any part of it was reliable because the ease of use and customization of so many things is great. As a small business owner I really only have time for one job, running my restaurant not chasing down the solution to why my POS system isn’t functioning properly.

Vorteile:

The only area I am happy with is the reporting. Everything else is truly terrible, time consuming, frustrating and a detriment to my ability to focus on my restaurant.

Nachteile:

They may claim to have 24/7 customer service but that has only worked for us for two of our more than 30 issues in the past two years. The vast majority of issues must be sent off to a different department that does not work nights, weekends, or apparently ALL the holidays that exist in the US or Canada. There are issues on average every week, I have made six calls this week alone. On average I probably spend three hours a week dealing with issues, some weeks over 10 hours spent. There also seems to be issues with the hardware. We used to payment devices at our restaurant, so far 10 have failed. When these issues arise that also results in hours on the phone and days of communication to resolve. I

Fair review

Kommentare: This is the first POS system that we had where we have nothing but problems. They do not listen to customer feedback, and I would not want to recommend this POS system to anyone. I was contracted with them for one year and when I called to cancel, they told me that the canceled is automatically renewed and I have to pay additional charges for cancellation. I agreed to pay the amount because I do not want to deal with them in the future.

Vorteile:

I wish there is something I would’ve liked

Nachteile:

Nothing. Lack of support and inconvenience

STAY AWAY FROM TOUCHBISTRO!

Kommentare: Horrible. I seriously don't understand how this company gets ANY positive reviews. Reports are difficult to interpret. Tax calculations are inaccurate - which is a HUGE liability. Processing fees are volatile. Tech support (while they are nice on the phone) takes a VERY long time. For us to spend hours on the phone with tech support weekly is not out of the ordinary.

Vorteile:

The low cost is NOT worth the headaches. Talk about "buyers remorse". We are counting the days for our contract to end so we can go to a competent company.

Nachteile:

Where to begin? We literally have pages of complaints about this system.

8 years with TouchBistro and now getting scammed

Kommentare: Used to be great. Now terrible. Will probably end up switching companies if this is not resolved. Obvious fraud.

Vorteile:

TB used to have great customer service. Not anymore.

Nachteile:

TB has been charging me $15/month for over two years for a service I haven’t ever used. I’ve been directed to multiple people who say they will refund my money and stop the charges only for that person to disappear and have to start all over with someone new. They are now trying to charge me $125 a month for a non processing fee while I wait on them to set up the processing…. It’s insane.

Unbelievably Terrible

Kommentare: They have admitted to me that all the glitches we experience on a DAILY basis are software related and the senior tech support team has been incapable at fixing our issues. Im literally counting down the days until I can get out of my contract.

Vorteile:

Absolutely nothing. It took almost 4 months to onboard, nothing but problems ever since.

Nachteile:

Constant glitches, several redundant aspects of table service, no signature line on credit card receipts, they made several unauthorized charges to my credit card for services I wasnt even able to use then I had to fight them for refunds, sales man lied to me about what the POS could and couldnt do to get me to sign on then another lengthy battle to get out of the contract. They claimed they cannot give refunds, which they can and did, and they claimed they never cancel contracts, which they can and did. Not IM just stuck in my main locations contract.

Review

Kommentare: Getting us through

Vorteile:

Fairly user friendly, price is ok, and the cloud is nice to have

Nachteile:

It is not a secure POS. Any staff can see information as you need admin code and the staff need it for when there is no manager on shift. You can not lock so they can not delete bills after a bill reopened and then deleted a lot of cash is taken this way and no record once a bill is deleted

Refuses to Refund

Kommentare: I wouldn't recommend this group, since their overall customer service has been nothing short of the worst I've seen in the industry. I've worked with Square, Toast and this group.

Vorteile:

We had a great, helpful sales contact. Unfortunately, once we were turned over to their overall automated system for deployment of the software, we couldn't continue to work with them. At one point, they canceled our account without authorization.

Nachteile:

We signed an agreement that would allow us a refund of more than $2,000 if we didn't want to continue using Touch Bistro. I've been trying to contact them for months for a refund, and have been ignored by their sales contact and their customer service line. We are having to hire a lawyer just to get our refund (even though the contract specifies we could get refunded.)

Almost the best system I could ask for....

Kommentare: 1000% faster then old method

Vorteile:

Ease of touching, direct sending to kitchen, really a great system, just a few things could make it better and easier

Nachteile:

Some function are not easy to understand...Don't like having to try and figure them out....need a code set up that is not a login code of a manager that is just for discounts....also a tab that is one touch for takeout and delivery displayed at the top with the name would be good...so it one touch check out for them...also bar tabs should print the customers name, so when a bar tab customer decides to order food the chit in kitchen has their name on in and not just "bar Tab"

TouchBistro will slow you down and cost you money

Kommentare: It has cost us money and slowed us down. It was suppose to save us money and speed things up.

Vorteile:

Switching menus and putting in specials.

Nachteile:

If you want people to tip your bar staff and servers then do not use this POS. If you manually enter a credit card, like when the swiper is down, there is no tip line or way to enter a tip on these transactions. Also when staff enter tips you cannot modify them once entered so if someone entered a tip wrong you have to void the whole transaction but you will not be able to charge them again unless they are still there with their card. If customers start tabs you have to manually enter their name, you can not swipe their card and have their name appear. So it slows you down on busy nights. Switching to Touch Bistro has slowed us down and bar staff have not been able to collect all their tips. I would not recommend this POS to anyone until these issues are fixed. Also they will tell you they are working on issues for months and months that never seem to get resolved. Once you sign up you will be ignored.

It is an easy application to set up and fairly easy to train others on it.

Kommentare: I is more efficient than a regular cash register and allows us to track our sales and tax instead of trying to calculate it after.

Vorteile:

That it uses an existing IPad and can be stationary or mobile. Also it is great for tracking sales so that we can keep track of trending up and down of our menu items> It also helps use with ordering and inventory

Nachteile:

That it doesnt include a rounding function for places that have phased out the penny. Sometimes the modifiers are a pain and could be better to add if you could choose all the menu items that could use the same modifier,

Small mid-western restaurant

Kommentare: Basically, works okay. This is our first restaurant so our only experience with a POS. For the amount of money this costs, I feel it falls short on the reporting side as it relates to accounting. Changes seem to happen very slowly if at all (only 1 year). Customer services getting better. Whenever I have the need to speak with a live person I've expressed my frustration as well as the issue which initiated the contact. TB prefers emailing their tech support team.

Vorteile:

Relatively easy to train new staff.

Nachteile:

On the Administrative side, it is very cumbersome.