webexpenses Erfahrungen

Über webexpenses

Software für webbasierte Reise- und Unterhaltungskosten.

Erfahre mehr über webexpenses

Vorteile:

Easy to input receipt information, including uploading of receipts, tight integration with the mobile app.

Nachteile:

I think the main view of the individual claims is a little confusing as lots of information all at once on one screen.

Bewertungen zu webexpenses

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,4
Kundenservice
4,6
Funktionen
4,3
Preis-Leistungs-Verhältnis
4,5

Weiterempfehlungsquote

8,6/10

webexpenses hat eine Gesamtbewertung von 4,5 von 5 Sternen basierend auf 248 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (248)

Isabel
Isabel
Office Manager in USA
Verifizierter Nutzer auf LinkedIn
, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Amazing product with amazing customer service!

5,0 vor 4 Jahren

Kommentare: Ability to easily and efficiently send expense reports to our off-site bookkeeper!

Vorteile:

Product is easy to use and customize. Customer support is extremely nice and helpful. They are always available to answer any and all questions. Their pricing is great!

Nachteile:

iPad doesn't have the option to take a photo and grab info from the receipt like the iPhone app does - still waiting on that feature but I hear it's in the works!

Antwort von Webexpenses

vor 7 Monaten

Thank you for your review Isabel. We're happy to hear you've had such a good experience with us. Stay on the lookout for new updates and features in the near future!

Maddie
Maddie
System Administrator in USA
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Enhances the control and efficiency of the process

4,0 vor 3 Monaten

Kommentare: The crew was and continues to be extremely helpful in getting this product up and running, as well as in maintaining it running properly. Excellent customer service, simple to use, and we have a number of approval sets ups and cost centers that are pretty complex. The team did an excellent job of assisting with the setup.

Vorteile:

Webexpenses has met my expectations to a high degree. Because to the prompt response from claimants and approvers, we have been able to reduce our overall response time, and reimbursements are now being issued more quickly. The program represents a significant advance over our previous manual system. It is well-liked by both users and AP personnel.

Nachteile:

The software's date selection choices might be a little perplexing at times. During the first several months of usage, we encountered a few of issues that required us to escalate the issue to the programmers.

Matthew
Senior Application Solution Analyst in Neuseeland
Welthandel & internationale Entwicklung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Does what it's supposed to but the interfaces are difficult to follow

3,0 vor 3 Monaten

Kommentare: The platform is robust and can handle the reimbursement/receipt/approval process effectively but the user interfaces are poor and make the user work too hard when performing simple tasks. I dread the monthly billing cycle because of the cumbersome nature of the interfaces.

Vorteile:

I can drag and drop my invoices into the receipts area as a batch and they all upload. Then I can apply the selection of a dropdown field to all my reimbursement lines at once, which saves time. I can also see a preview of the receipt before I commit to attaching it to the reimbursement item. Finally committing reimbursements for approval is fast and can handle the selection of all rows or a selection.

Nachteile:

The user interfaces are difficult to use and navigate. Attaching receipts to reimbursements lines is straightforward initially but if the approver rejects the request receipts are difficult to adjust from subsequent screens. Also, the description field on reimbursement lines is too small and makes reading invoice numbers and other important details difficult. These are just two examples where the interfaces seem thoughtless and clunky. Feels like this software is designed to do a thousand things but because I'm only using a few of its functions I have to put up with bad interfaces. It should be way simpler, given the simplicity of the task I am performing. Additionally, forwarding receipts from emails don't often appear correctly in the system.

Wasim
Finance Analyst in UK
Informationstechnologie & -dienste, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Fantastic Product!

5,0 letztes Jahr

Kommentare: It meets the business requirements in a very effective way.

Vorteile:

The best part of WebExpenses is the approval flow. It's simple yet effective process allows our business to efficiently manage creating, approving and processing expenses.

Nachteile:

The user interface is perhaps where the software could be most improved. We've had to deal with a few claimants who have found it difficult to navigate through the interface when creating a claim.

Antwort von Webexpenses

letztes Jahr

Hi Wasim, Thanks for leaving us a review. We are glad to hear that the system is helping with efficiency in your expensing process. Our support hub is a great resource for any queries (https://hub.webexpenses.com/). Alternatively, please direct any queries to our support team at support@webexpenses.com Kind regards, Nadia from your Webexpenses team

Jack
Finance Shared Services Manager in UK
Tierarzt, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Very intuitive system

5,0 vor 3 Jahren

Kommentare: Everyone really likes the system and it works well. Very quick and cheap implementation and support has been great.

Vorteile:

Very quick to implement and intuitive to learn

Nachteile:

Doesn't integrate as well with other systems however all other tweaks were put through really quickly.

Antwort von Webexpenses

vor 2 Jahren

Hi Jack, Thanks for leaving us a review! New partnerships are constantly on the horizon, so we are glad all integration concerns were addressed in a timely fashion. Should you have any questions, reach out to us at support@webexpenses.com. Kind regards, Webexpenses

Tiv
Accountant in UK
Finanzdienstleistungen, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Perfect solution

5,0 letztes Jahr

Kommentare: It's been brilliant from the very beginning. We received plenty of support with implementation / setting up, and customer service was always available when we needed help

Vorteile:

The phone app with the Smart Scan feature is brilliant.

Nachteile:

Sometimes it's hard to find my way around as it's rather sophisticated. It is constantly being improved though

Antwort von Webexpenses

letztes Jahr

Hi Tiv, It's good to hear that you've had a great experience with Webexpenses OCR technology feature. Also, it's great that since switching to Webexpenses, submitting mileage claims has become easier for you. Thanks, Natalie from your Webexpenses team

Lucy
MIS Applications Project Manager in UK
Bildungsmanagement, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great product

4,0 vor 3 Jahren

Kommentare: Massively reduced time taken at month end to process users claims

Vorteile:

Easy to configure to your companies requirements, and simple for users to create expense claims

Nachteile:

Would like to be able to do everything on the app that can be done on the web based version from an admin point of view

Antwort von Webexpenses

vor 2 Jahren

Hi Lucy, Thanks for your review and glad to hear you're having a positive experience using our system. Be on the lookout for new updates and features coming in the near future. Kind regards, Webexpenses

Shelly
Accountant in USA
Chemikalien, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great program to work with

5,0 vor 8 Monaten

Kommentare: I am very satisfied with Webexpenses. The quick response from the claimants, and approvers has increased our overall response time and reimbursements are being disbursed quicker.

Vorteile:

With this program we are having getting the expense reports back from our employees in a timely manner. We like that there is no paper. Also, the approvals are easier, because there is no paper report and receipts to send to the multiple approvers

Nachteile:

As a user, approver and administrator, I can't think of a down side to the program. The ease of use and flexibility is a time saver for myself and our claimants

Antwort von Webexpenses

vor 7 Monaten

Hi Shelly, Thanks for the great review! We're happy to hear that you have now transitioned to a paperless expense management process. It's great that you can now expense quicker; saving time and costs. Thanks again, Natalie from your Webexpenses team

Thomas
Thomas
Senior Accounts Assistant in UK
Verifizierter Nutzer auf LinkedIn
Gesundheit, Wellness & Fitness, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Yep

5,0 vor 8 Monaten

Kommentare: Good

Vorteile:

Having everything we need in one place makes it easier to process credit card expenses

Nachteile:

Website going down results in questions from employees and delays in processing

Antwort von Webexpenses

vor 7 Monaten

Hi Thomas, Thank you for leaving Webexpenses a review. It's great to hear that having everything in one place is making managing your credit card expenses easier to do. Have a great day, Amber, your Webexpenses team

Verifizierter Rezensent
Product manager in USA
Verifizierter Nutzer auf LinkedIn
Medizinische Geräte, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Userfriendly reporting software that covers the basics for a small company

4,0 letzten Monat Neu

Kommentare: Good, but I moved companies and now use SAP

Vorteile:

It's ability to mobile upload and report when I'm on the go

Nachteile:

It seems like not as many of the features or steps are automated for the user

AVNISH
Site manager in UK
Bau, 5.001-10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Quick and smooth transparent system

5,0 letztes Jahr

Kommentare: It makes claiming a lot faster. how you can take a picture of a receipt and it creatyes a claim for you rather than having to enter every field manually which is a time concuming process in which was previously used through the business to claim expenses Transparency through the process in a digital form which negates the use of paper trails.

Vorteile:

Transparency through the process in a digital form which negates the use of paper trails. I like how you can take a picture of a receipt and it creates a claim for you rather than having to enter every field manually which is a time consuming process in which was previously used through the business to claim expenses

Nachteile:

Mobile app doesn't always work correctly for example if the desktop version is updated the app doesn't always update with claims. sometimes the app crashes mid way through a claim thereofore deleting your data. The integrating milage calculator doesn't allow you to select routes as its not always the route the map decides to be the one you used. More or less miles could have been done due to traffic, knowledge of shortcuts or multiple stops.

Antwort von Webexpenses

vor 7 Monaten

Hi Avnish, Thank you for leaving Webexpenses a review. It's great to hear you find our app a useful tool when claiming your expenses. Particularly the receipt capture feature. I have passed your comments around the app crashing onto our development team. Have a great day. Amber, Your Webexpenses team

Ella
Business Support Manager in UK
Maschinerie, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

WebExpenses is the way forward

5,0 letztes Jahr

Kommentare: Great experience. The account manager and support staff are very helpful and friendly. They are prompt in replies and actions.

Vorteile:

I like the ease of use and the mobile app version. This is great for users who are on the go visiting different clients around the world, as you can do your expenses while waiting in airport lounges or literally just as the cashier prints the receipt for you. Also, I love the credit card API- as you do not have to write out the transactions. Brilliant!

Nachteile:

The new dashboard is not customisable currently; nor can I schedule expense reports to be run and emailed to me yet. These features would be really nice to haves.

Antwort von Webexpenses

letztes Jahr

Hi Ella, Thanks for your review and great feedback! I will send your notes on the dashboard and report to our Product Manager for consideration in future development updates. All the best, Hayley, from your Webexpenses team

Debbie
Accounts Payable Manager in UK
Verlagswesen, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Very user friendly

5,0 vor 3 Jahren

Kommentare: It has made our whole process much more efficient, we have eliminated paper, staff are submitting claims quicker and the Accounts payable team save time in not having to manually process the claims.

Vorteile:

It is very easy to use for both our claimants and our administrators and has saved us a lot of time now we don't have piles of paper! Our users particularly like the option of using the mobile app when travelling so they can build their claims on the go. I must mention the Customer Support team who are always extremely helpful and efficient.

Nachteile:

Any minor irritations from our users such as receipts not uploading in order and being able to forward an email as a receipt have all been rectified in software updates so there aren't really any cons for us.

Antwort von Webexpenses

vor 11 Monaten

Hi Debbie, Thanks so much for leaving us a 5-star review. Reviews like yours make our day! We're so pleased to hear that your claimants and administrators are finding the system easy to use and that you've saved time. Should you or your users have any queries please get in touch with our support team at support@webexpenses.com OR check out our great resources on https://hub.webexpenses.com/. Best wishes, Nadia

Simon
Operations & Digital Director in UK
Marketing & Werbung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great tool for managing expenses

4,0 letztes Jahr

Kommentare: It solves a time/admin issue by making the recording of expenses quick and simple. It also provides some consitency for submissions across the business as well as a level of accuracy. Nudges and limit caps help business control expenses - for instance a daily expense cap can be applied to a label/category (i.e. Subsitence).

Vorteile:

When on the move, the app provides a great way to collate your expenses on the go. It saves doing it all in one go at the end of a month or week and digitizes your receipts. Not having to carry receipts is a big benefit and the capture system is fairly quick. Additionally, the app calculates the distance between two points (in miles) which saves working out distance traveled for mileage. This can save quite a lot of time, especially if you are used to using Google Maps or working out distances.

Nachteile:

As a non admin user the default in the app is not to be able to view previous personal submissions (i.e. previous month or week). Note, you cna do this thorugh desktop login. This would be a useful addition so users can review reciepts previously submitted (perhaps to check if a reciept was in a previous month or not) . Additionally the data capture UX for reciepts could be improved on Android. There isn't a submit button on image gallery selection, so it takes a while to figure out you swipe back. Only a minor issue though.

Antwort von Webexpenses

vor 12 Monaten

Hi Simon, Thank you for leaving a great review! We're glad to hear that Webexpenses mileage calculation has helped to save time and improve efficiency. In response to viewing previous submissions, follow these steps when logging into the App: Click on home > claim history. You'll then be able to view your claim history. If you have any further questions, get in touch with our friendly support team: support@webexpenses.com. Thanks again, Natalie from your Webexpenses team

Mathanki
Financial Controller in UK
Immobilien, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great Software for multiple cards

5,0 vor 3 Jahren

Vorteile:

This software has been a game changes since we implemented it in the business. It has helped scale up with the increase in the number of staff. This was the only software at the time which had the flexibility to have different users in different entities. Some staff membrs have up to three credit cards and also submit cash expenses claims. There is continous development in adding different features and making the overall product more efficient.

Nachteile:

The only drawback so far has been the unreliability of the app. It sometimes crashes and a few employees within the company have reported that the receipts they uploaded on the app have been lost.

Antwort von Webexpenses

vor 3 Jahren

Hi Mathanki, We are pleased to hear that you've had a great experience with Webexpenses and appreciate your review! If you continue to run into issues using our app in the future, please contact us for help at support@webexpenses.com. All the best, Webexpenses

Verifizierter Rezensent
Finance Analyst in UK
Verifizierter Nutzer auf LinkedIn
Bau, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A capable, efficient system

4,0 letztes Jahr

Kommentare: We've saved countless hours of admin time in Finance, we have no more paper copies in and out of archive. Senior Management can query any claim the KPIs alert them to and we can give them receipt level detail.
We manage 1,500 live users, with claims paid weekly, using one expenses administrator (plus cover.)

Vorteile:

We liked being able to tailor the design of the divisions (companies) within our account to reflect the expenses policy and mileage set-up of each business unit.

Nachteile:

The carbon estimating tool is very blunt - we override this with another solution for reporting purposes

Antwort von Webexpenses

letztes Jahr

Hello, Thanks for taking the time to leave feedback. Glad to hear the system is helping your team go paperless, easily report KPIs, and manage 1500 users with just one admin! Please reach out to your dedicated Account Manager regarding improvements to the carbon tracking tool. We love to incorporate customer feedback into future system developments. Thanks again, Hayley, from your Webexpenses team

Martin
Finance Project Maanger in Irland
Öffentliche Ordnung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Webexpenses

4,0 vor 3 Jahren

Kommentare: We have eliminated all paper based processing of travel expenses and made the authorisation process quicker, simpler and transparent.

Vorteile:

Ease of set up and operation. The day to day support is excellent.

Nachteile:

Nothing really. The implementation of mileage rates is awkward but that is not a webexpense system issue.

Antwort von Webexpenses

vor 7 Monaten

Hi Martin, Thank you for leaving us a review. We're so pleased to hear that the system is making expense processes quicker, simpler, and increasing transparency across the business. Should you have any questions, reach out to our support team at support@webexpenses.com where someone can help. All the best, Nadia

Jeremy
Finance Director in UK
Paket- & Frachtlieferung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Webexpenses - AP and Expenses

4,0 vor 8 Monaten

Vorteile:

Improves controls and efficiency in the process. Keeps records electronic.

Nachteile:

Mileage expenses and allocation of receipts

Antwort von Webexpenses

vor 7 Monaten

Hi Jeremy, Thank you for your review on Webexpenses. It's great to see that the software is helping with keeping your expense process efficient and it's brilliant to know that our integration to sage has been useful to yourself, Many thanks, Amber, your Webexpenses team

Dale
Senior Account Manager in UK
Informationstechnologie & -dienste, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great featured product

5,0 letztes Jahr

Kommentare: moving to webexpenses made my daily task of claiming expenses a very easy one.
i now no longer need to retain multiple paper recipts for submission at the end of the month.

Vorteile:

the ability to retain my recipts digitally and add to expense claims on the go using the mobile app. The mapping feature for mileage calculations are fantastic and make the whoe process very simple

Nachteile:

theres nothing i have found so far with the app that i do not like.

Antwort von Webexpenses

letztes Jahr

Hello Dale, Thank you for taking the time to leave a 5/5 review. We are so glad to hear that with the use of the mobile app you are reaping the benefits of our system and features. Should you require our assistance, please get in touch with our in-house support team at support@webexpenses.com at any time. Cheers, Nadia

Sandra
Travel and Expenses Supervisor in UK
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Always very user friendly and easy to use.

5,0 vor 4 Jahren

Vorteile:

Personnaly I find that it has made the process of Expense claims for us in Finance more fliud and compliant, we all find the reporting sections very usueful. The actual processing of claims is now much quicker and we feel very much more consitant and reliable. The support we get if we do get any issues is second to none, thank you

Nachteile:

We dont really see any cons as it has helped and improved our Expenses Process greatly , before Web Expenses we had a manuel process which was open to error and lots of duplication.

Antwort von Webexpenses

letztes Jahr

Hi Sandra, Thank you for your review. We're happy to hear you've had such a good experience with us. Stay on the lookout for new updates and features in the near future! Best wishes, Webexpenses

Nicholas
Managing Director in UK
Telekommunikation, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

We find Webexpenses very comprehensive, but easy to use.

5,0 vor 4 Jahren

Kommentare: Easy to use, comprehensive reporting - it replaced a time-consuming manual system.

Vorteile:

Intuitive design, easy to use, easy access on Windows, MAC and IOS devices. Great customer support service

Nachteile:

Can be a bit too prescriptive, so care is needed in the initial set-up to ensure that expense entry is easy on mobile devices. Some parameters, like company, can only be added from the website and not on IOS - as far as I can see. There are sometimes exchange rate differences between the actual bill and what is charged to a credit card.

Antwort von Webexpenses

vor 6 Monaten

Hi Nicholas, Thank you for leaving Webexpenses a review. It is great to hear that our solution has replaced your old time consuming manual process. Have a wonderful day, Amber, Your Webexpenses Team

John
H&S Manager in UK
Bildungsmanagement, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to learn and use

4,0 letztes Jahr

Vorteile:

Webexpenses is an ideal solution that simplifies expenses claims. The process is quick and easy to do and does away with the need to store lots of paper receipts as pictures can be uploaded to the server quickly. This saves the user and managers time when submitting and approving claims on a regular bass

Nachteile:

Theres not a great deal that I can think of that I dislike apart from the odd time where it slows down or doesn't work. This is a rarity however.

Antwort von Webexpenses

letztes Jahr

Hello John, Thank you for leaving us a review. We are pleased to hear that you have had a positive experience using our system and features! Best wishes, Nadia.H

Shelly
Executive Assistant in USA
Transport/Güterfrachtverkehr/Schienenverkehr, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great resource for you business

4,0 vor 2 Jahren

Kommentare: Great product, customer service is extremely helpful and quick to resolve problems or assist with using the product in the most efficient way.

Vorteile:

The ability to have it on your phone and keep up with receipts for your purchases right away.

Nachteile:

I proxy for 28 employees and sometimes it can be difficult switching between employees.

Antwort von Webexpenses

vor 2 Jahren

Hello Shelly, Thank you for taking the time to leave us a review and glad to hear you've had a positive experience using Webexpenses! Should you have any questions, reach out to us at support@webexpenses.com where someone can help. All the best, Webexpenses

Alex
Director of Business Operations in USA
Elektrische/elektronische Fertigung, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Good value product

4,0 vor 8 Monaten

Vorteile:

Very good product, good price, and good service

Nachteile:

Wish it was more customizable for custom field tracking. Sometimes requires workarounds when using more than 2 countries.

Antwort von Webexpenses

vor 7 Monaten

Hi Alex, It's great to hear that your overall experience with Webexpenses has helped your business expense efficiently. We encourage you to keep an eye out for future product updates to improve your Webexpenses experience further. Thanks, Natalie from your Webexpenses team

Kirsty
Finance Assistant in UK
Krankenhausversorgung & Gesundheitswesen, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Always delivers

5,0 vor 5 Jahren

Kommentare: expense submitted in a timely manner and with all the relevant information which make it easier for a finance department to keep qan eye on and track expenses that are being incurred.

Vorteile:

Its ease of use and transparency. Very clear to the user/administrator where they need to navigate to on the system

Nachteile:

Sometimes crashes when you are trying to generate reports especially if there are large amounts of data

Antwort von Webexpenses

vor 7 Monaten

Hi Kirsty, Thank you for leaving us a review! It's great to hear you find the system easy to navigate as a user and an admin. If you find you have any problems with the system crashing then please don't hesitate to contact out customer support team, many thanks, Amber, Your Webexpenses team