Slate Erfahrungen

This is the BEST CRM for education that you will find

Kommentare: Our organization has been using Slate for 3 years and we are still in love with the product. It might sound strange, but I look forward to coming into work just to use the software. It makes our jobs so much easier that it's released a lot of tension that was in the office with our previous vendor.

Vorteile:

The balance between features, flexibility, and setup is unmatched by any other product I've used. The thing I most like about Slate is that it is so easy to use. I haven't used any other product that gets usability this spot on.

Nachteile:

At the yearly Slate Summit when new features are announced, it can take awhile for them to be added to the software. However, this is really more that they have setup such high expectations on response to issues, that delayed release of a feature seeks like a big issue.

As powerful as your commitment

Kommentare: I'm not an IT person, so Slate has been challenging at times. Being an administrator, I've had to learn a lot about coding and SQL to really make the most of it. I've spent many, many hours troubleshooting issues and reading through their Knowledge Base to understand how everything works—and even then, I don't always get it right. Because of this huge learning curve, I've become the primary contact in admissions for all questions relating to Slate. While it makes sense that not everyone will have the time to devote to learning the ins and outs, I'd recommend having at least a few people who are tasked with thoroughly understanding the product so it doesn't become a burden. Overall, we're extremely satisfied with Slate and we're happy we went with it, but it hasn't always been easy.

Vorteile:

Slate is by far the most comprehensive and powerful tool on the market for managing student information. As someone who specifically uses Slate for undergraduate admissions, I can say that our team would not be able to do the type of recruitment nor the sheer volume of recruitment that we're doing now without it. There are so many features that have helped to automate and streamline our processes—from application review and management to event management and email marketing campaigns. It can do just about anything you'd ever need it to, if you know how to set it up.

Nachteile:

As someone who works heavily on the "back end" of the product setting everything up and managing our student data, I can say that Slate is only as powerful as your commitment to it. Because it's so customizable, that means your administrators are responsible for making Slate a useful and powerful tool for your team. There is little to nothing that comes set up out of the box and it's taken our small team of admissions and IT staff roughly 2 years to fully "implement" the product.

Worst Advancement/Fundraising Tool on the Market

Kommentare: Overwhelming negative

Vorteile:

The admission/enrollment piece is solid - we manage our scholarship program via this instance

Nachteile:

Anything that has to do with advancement, development, fundraising, donations, constituent management, reporting, queries, communications, or money. Also, customer service is nonexistent

Excellent Admission CRM

Vorteile:

Slate is completely customizable, which seems daunting at first, but is incredibly freeing. It was do absolutely anything we need it to do for our office and has without a doubt allowed us to work both harder and smarter and increase numbers and results across the board.

Nachteile:

Because it's completely customizable, the company leans hard into a community support network. This can be super helpful, but also frustrating when you need support and other schools aren't able to help. The company seems to be actively working to solve this though.

Best I have ever used!

Kommentare: Overall we migrated from Salesforce and it has been smooth sailing! I couldn’t be happier and cannot even imagine us without Slate. Amazing work!

Vorteile:

The most impactful feature on this software is the ease with pulling up data, queries and reports.

Nachteile:

My least favorite thing is if a rule is broken it has a significant impact on the data. Although we have managed this issue better with having a small System team, it is something we keep an eye on constantly

Connect with Students

Kommentare: Slate gives our intuition the ability to connect with students in a timely manner and track historical data based on a variety of factors. This allows our team to "work smarter not harder."

Vorteile:

The ability to connect with students through personalized communication is highly impact as an Admissions Counselor. My team and I are able to set up queries to pull select groups of students into messaging lists to support students throughout the admissions process. The ability to communicate with students via text is powerful as many students will respond to a quick text message over an email.

Nachteile:

Slate can be rather particular. Having a CRM manager has a huge impact on my work on the satisfaction of my work. I cannot speak from the CRM manager perspective, as I imagine the "cons" of Slate are likely found there.

Industry leader and still going

Kommentare: Unified all of our disparate admission processes into one platform.

Vorteile:

The product sells itself as evidenced by the lack of sales staff that Technolutions has. It is very intuitive, has great customer support, and a vibrant user community. Definitely goes past a CRM and into a total admissions office solution.

Nachteile:

Doesn't always have system integrations that platforms like Salesforce have as they try to build functionality into the product itself. Some of the features that are rolled out are very innovative but don't always catch on with the user community (happens a lot with every software provider though).

Slate

Kommentare: Overall positive. I love the Timeline feature, it is my favorite thing to use.

Vorteile:

Once you have gotten used to the set up, it isn't hard to use. You get to now the best places on a student profile to find information, track their application status, etc.

Nachteile:

It's not super intuitive. Information that is closely related can be spread apart in different places (I often have to go between the Read Appliation section, Timeline Section, and The application tab to find the info I need) But other wise I don't have many issues with it.

By far the customer relationships management tool for admissions

Vorteile:

Easy to use, customizable, fully useable by any level user. This tool is by far the best for managing the admissions process include amazing communications abilities, including texting, custom post cards, and of course emails.

Nachteile:

They do make lots of enhancements, if that can be a negative?

Great application and CRM system

Vorteile:

I work in two different instances of Slate. I love that you can have so many categorizations of roles, and make them as broad and customizable as you want. The learning resources are really good and help you step-by-step. The interactions at a glance is very helpful.

Nachteile:

There are no email templates that are pre-installed. The company seems to be focused on advances in the application and reporting system and not so much as an event or email system. Also, there were many updates revealed as ready to use at last year's conference but now are still in development.

Slate is One of the Best Admission Tools

Kommentare: Overall, Slate makes processing applications easy. Checklists, assigning materials directly from the inbox, and emailing students directly from the application are all features that I use heavily, and have had no trouble with. Highly recommend.

Vorteile:

I'll focus on the application processing side: -Easy to assign materials directly to application accounts from Slate inbox -Easy to set up connectivity between your application portal and various rounds during the cycle -Easy to sort data once the applicants submit -Easy to set up checklists of items and audit based on the checklist -Easy to email students if they are missing items -Easy to see when students are opening emails from you reminding them to submit materials

Nachteile:

From the Admissions processing side of things: -Sometimes items which should auto-check off do not, and you have to catch these manually -Sometimes items which you have set up to be part of a checklist don't show up at all in the checklist, and you have to add them manually -there's a lot of scrolling, and no way to jump down to the bottom of application item lists, which can actually take up a lot of time! It's clunky to have to click between tabs and manually scroll to a field.

Slate: One-stop shop for admissions

Kommentare: In admissions, we deal with different student populations, which require different forms, communications, etc. Before Slate, we would have forms in our admissions drive housed on everyone's desktop, and the people managing the forms would have tons of emails asking where a form is. Now, all of the information is housed within Slate and clearly labeled. Communication and processes are more effective. We still have more features to explore and implement!

Vorteile:

Slate has a very clear user interface and it's easy to learn how to use, whether you have experience building forms and queries or not. We're able to house all of our marketing emails and other communications in the same place as our admissions processing. Some of our forms that were housed in Microsoft Excel or other intranet sites were transferred to Slate, making it easier to organize all the information we have. We're also able to conduct applicant review within Slate.

Nachteile:

The events calendar can look very overwhelming, but it's because of the volume of events we host in our office. Although I like the Slate Reader for reviewing applications, I wish it would open in its own window so going back to a file is easier.

Slate is Great!

Kommentare: Our catchphrase is "With Slate all things are possible"--and we mean it! There are SO MANY things that we never would've been able to do with our previous CRM. We haven't regretted the switch for one second!

Vorteile:

Slate is the *best* CRM for admissions. There's so many wonderful things I can say! The unlimited licenses, the easily accessed data/reporting, the ability to quickly segment your audience in so! many! ways! Really, Slate has made our lives so much better. I can't say enough good things about it!

Nachteile:

I've found that Slate has its own jargon, and it's sometimes hard to find definitions/what those terms mean outside of Slate. But that's really my only complaint!

Great application management software, not the easiest to use.

Vorteile:

Slate has a large set of features and makes collecting and reviewing applications rather easy. - Applicants are able to submit their applications entirely online. - We are able to review and send admissions decisions through Slate. - The Mail-Merge function (called "Deliver" in Slate) is quite robust for ongoing applicant contact. - The ability to Query tool in Slate is (mostly) intuitive and easy to use. Despite a somewhat steep learning curve (see the 'Cons' Section), I would recommend using Slate to streamline the application process.

Nachteile:

While Slate is a very powerful tool, it is not polished. Slate documentation is there, but not robust. The customer service feels similar. Slate has a steep learning curve. Once you get there, the software is very powerful, but it takes some time. Slate also has some database limitations. Slate stores Applicants (people who have submitted an application) and Prospects (people who are interested, but have not yet submitted an application) in two separate databases. This means that you cannot search both at once without some SQL work.

You will never need another CRM

Kommentare: Slate InBox has been a game changer for our customer service efforts. We can quickly assign questions and get them answered, as well as document the interaction. Enrollment Management is a vert complex business and managing lists and customer data needs to be sophisticated and easy to use. Slate is both.

Vorteile:

While I love most of the features, what I like most is the support and constantly-improving culture of Slate. We get questions answered quickly and new products built sometimes within a few days of request. I am in the higher ed industry and the document reader makes managing high volume application loads and accessing/reading very easy. We have yet to be disappointed by the CRM.

Nachteile:

Deliver (building email campaigns) lacks in terms of design features. As our most impactful channel, we hoped the feature would get more of an upgrade.

The best CRM for higher ed admissions

Vorteile:

Slate is by far the best CRM for higher ed admissions. It's incredibly easy to use (once you get your head around some basics) and it's noticeably designed from the ground up with the admission process in mind. They're also great with customer service and have spent a lot of time cultivating a community of Slate users who all work together to make the most of the product.

Nachteile:

Slate is long overdue for some marketing, campaign, and communications updates. Deliver is still behind other more commercial CRMs in terms of capabilities, and I'd love to see queries, reports, template communications, and events updated with an eye for easing the customer journey and streamlining communications.

Excellent, love it.

Vorteile:

User friendly, easy to do all the basics. In addition, it has a lot of depth. The more I explore Slate, the more helpful tools I find. Slate makes my job easier.

Nachteile:

One (very minor) complaint is that if I'm midway through entering info and leave the screen for too long, sometimes it signs me out without telling me. I finish filling in the info, only to find out that I can't save it because I'm signed out. This has on rare occasion resulted in me losing work. But the net time Slate has saved me is so high that I consider this a very minor inconvenience.

Slate- The Only CRM for Higher Ed Admissions

Vorteile:

My favorite features of Slate are the user-friendly query-building functions, the ease of access through the web and app platform, and the communication abilities through Deliver and SMS Inbox.

Nachteile:

Reporting between different databases can sometimes be an issue, but Technolutions is already releasing features to address that concerns for users!

Slate Admissions Software

Vorteile:

My favorite part of slate is that you can "impersonate" an applicant to better understand their question about their application and troubleshoot for them. Slate is great at taking different types of required application materials (i.e. PDFs, videos, audio, etc.).

Nachteile:

Slate is a bit non-intuitive and takes some training to get the hang of it. It would be great to be able to compare applications side by side in the read view.

I use CRM daily as part of an Admissions team for business graduates. I represent the MSM program.

Vorteile:

Easy search feature, downloading from Slate inbox, and uploading new materials. It's also easy to track fair attendees.

Nachteile:

It's hard to track emails once "resolved". Once you resolve emails, they only stay for a time. That's difficult when needing to look back.

Brilliant Tool

Kommentare: For a person who worked in universities for over ten years, I'd say it's like an additional assistant. You can do so much with this, it's up to one's imagination.

Vorteile:

I love that you can do pretty much anything you want with this software when you are given permission by the administrator. It is a database, it is a coordination tool, it is an event planner, it's an online application, and the list goes on. It is very user friendly once you get the just of it and it's extremely customizable.

Nachteile:

It's so efficient, it's a little scary. For someone who likes her privacy it's crazy to know that there is a database that can literally see what you are doing when in it and records all your actions.

This software is an incredible way to track admissions-related processes

Vorteile:

It's extremely easy to use and customizable. You can run queries, schedule different types of events, organize telephone campaigns for students, review emails sent/received to better communicate, read applications, and more.

Nachteile:

I haven't encountered a con in this system yet. It's a fantastic way to get things done and get them done quickly!

I used this when I worked for admissions in college and it was wonderful and easy.

Vorteile:

I love how easy it was to enter and keep track of admissions documents. I loved the easiness of logging in and the file lookup feature is excellent.

Nachteile:

It would get rather slow or bogged down, though maybe this was because almost everyone in our office was constantly on it.

admission software that makes life easy

Vorteile:

The product is a one stop shop for all of our needs whether it be student data, program information or more.

Nachteile:

Sometimes it can be hard to find things... it takes a while to learn the different areas of the platform so it is not super user friendly off the bat

SLATE is for database people, not educators evaluating applications

Kommentare: It makes the job of evaluating applicants more difficult. It may make the job of processing applicants and collecting dataq about a group of applicants easier.

Vorteile:

I don't like much about Slate. It does keep applications and allows people to enter things.

Nachteile:

It does not have features that allow people to actually evaluate applications. It is more meant for people that work with databases. Very frustrating product that makes the job harder in many ways.