membermeister Erfahrungen

Fantastic software and brilliant customer service!

Kommentare: Brilliant! The team are really quick to respond and very thorough with the step to step videos of how to work the software in the most efficient and easiest way. It saves me so much time each term when calculating all invoices and keeping an eye on all customers to keep them all upto with news and check in with my customers to ensure they are all happy with our services!

Vorteile:

I like how communicative the team are when dealing with questions, in a very quick and helpful manner. I would highly recommend using membermeister to organise your school, business, life!

Nachteile:

I am really happy with the software and any requests that I have asked for have been put onto the system shortly after my feedback.

Fabulous software

Kommentare: Very positive experience with membermeister. The help desk team are very knowledgeable and quick at responding.

Vorteile:

Don’t have to download and install programmes as it’s cloud based meaning no time wasted doing updates. It’s a very user friendly dashboard

Nachteile:

There is nothing that I dislike about membermeister

Excellent company and system - highly recommend.

Kommentare: Very good. Always helpful. Lovely team. Wouldn't want to run my stage school without it.

Vorteile:

How well structured and easily organised it is to look at. It's very efficient and I love how easy the team are to get hold of if I have any issues or questions. Plus they always take suggestions and feedback on board and actually implement our ideas to improve the system to our needs.

Nachteile:

It is very expensive so I do have to justify paying for it over other software systems. I choose to pay for it as a luxury because I feel it really saves time and helps me but it is an expense I have to justify.

Elite Dancers Academy - Membermeister experience

Kommentare: The support from the team is fantastic, anything that i have struggled with technically they have been a great help in demonstrating with videos and instructions.
I have a growing dance school business so it is great to have something to help organise my database and generate invoices.

Vorteile:

- The ability to email classes from a professional system - The ability to log all the client information with ease - invoice system is great to keep track of who has paid and who is due to pay

Nachteile:

- I still struggle with how i can invoice one parent for their two or three children who are in different classes

Perfect software tool - backed with excellent support

Kommentare: MM saves me heaps of time and keeps everything running smoothly for me - worth every penny.

Vorteile:

Seamless process to convert from basic excel spreadsheets - all taken care of by exceptional support from [SENSITIVE CONTENT].

Nachteile:

My 1 wish would be for the system to record credits for cancelled lessons and auto deduct from next invoice run.

Membermeister is fab!

Kommentare: Membermeister are extremely friendly, helpful and supportive - explaining things very clearly. Their responses are also incredibly fast - I've always managed to get help within an hour of needing it!

Vorteile:

Membermeister is very simple to use - it took very little time to 'learn' which meant I could get on with running my business almost immediately after switching software. This was brilliant and the team at Membermeister were incredibly helpful, going out of their way to help me transfer my customer data and get set up.

Nachteile:

There is nothing I dislike - the team are constantly adding new features which is fantastic. Occasionally I think of a different way a certain feature could function, but know the Membermeister team are happy and willing to listen to suggestions and take them in board to further improve the software.

In Betracht gezogene Alternativen: DanceBiz

Warum membermeister gewählt wurde: The old software was outdated and not cloud based.

Gründe für den Wechsel zu membermeister: I found the Membermeister team more approachable and easy to talk to.

Membermiester Saves Time

Kommentare: Easy to set up to suit our groups. Support from Membermister exceptional. Easy to navigate and learn yourself.

Vorteile:

I can see all the invoices in one place and who has and who hasn't paid. It is easy to send reminders, easy to navigate and the support team are extremely helpful.

Nachteile:

There is nothing I do not like. I find it all very useful.

Getting started was incredibly easy. The experience since has been everything we wanted.

Kommentare: More accurate information about students attendance and invoicing.

Vorteile:

The simplicity of creating invoices and seeing who has not yet paid and sending them out reminders. The ease of setting up and taking class registers.

Nachteile:

It is not designed for invoicing Pay As You Go students, but with customer representative's assistance we have found a very workable solution. You need wifi access to take the registers, but you can easily create printable registers. They are working on an app that I hope will solve this one.

PERFECT PIECE OF SOFTWARE FOR MY DRAMA SCHOOL

Kommentare: It was definitely the right choice when my business grew and I was in search of software to manage my drama classes. Since using it, I have found I have so much more time on my hands to focus on pushing the business as the drudgery of admin and keeping class info up to date is so much easier. When you offset the cost of my time sorting manual invoicing, checking if people have paid into the account and chasing those who have not and ensuring children's details are always up to date then the cost is actually incredibly cheap.

Vorteile:

The ease of use, it takes a very little amount of time to get accustomed to the software. The support when you do need some help is extremely good and I am never stuck for long. I also love the fact that my staff are able to access the data for contact and medical details for children very easily and so there is no need for paper lists or issues with security of data.

Nachteile:

Currently not able to automatically invoice each month, it is only manual but I believe this is in the pipeline. I also find setting up a term and removing the half terms a little over complicated as I tend to forget how to do it each term as it is 3 months between set up and it isn't that obvious. Easy when you know how but I think it could be simpler and more obvious.

Efficient, Effective web based application

Kommentare: They appear to test all new changes effectively reducing risk of bugs.

Vorteile:

Membermeister has increased our income and efficiency enabling our team to effectively manage class bookings and invoicing

Everything in one place

Vorteile:

Everything is in one place. Membermeister enables us to keep track of the various elements of the day-to-day running of our business, and makes it incredibly easy to keep up to date with everything - all in one place! The ease of use is fantastic and the support offered is second to none. It is rare I come across any issues with how to use the software, but if ever I do, the customer service is great. CSR is always incredibly helpful and informative!

Nachteile:

I like that I am able to colour code each of class / terms, however, it would be even better if there was a way to only view specific colour groups!

The transition to Membermeister has been an easy and positive one!

Vorteile:

It is very simple to use, aesthetically pleasing and easy to navigate your way around. I cannot rave enough about the customer representative and the help he has given us over the months we have been using it. We are a large and very busy school which has often meant turning to him for advise on how best to do things. He always then comes back with the support I require and leads me in the right direction. I have found it much easier to print registers, find information, email pupils etc than with previous systems. I feel the system is also very user friendly when it comes to training new members of staff or even our teachers (without an admin background) who need to use it from time to time too. Overall I am very happy with the move to Membermeister.

Nachteile:

My only thing I would say is that due to our large volume of data in the system it can run slow especially when loading large pages like our student or term overview. This is the only reason I deducted one star from the Functionality score.

I would be lost without Membermeister! I can't remember how I even kept track of everything before.

Vorteile:

I love the ability to check payments, class numbers and all admin info in one place. The medical box is extremely helpful and so is the ability to print registers if needed. Being able to connect to GoCardless makes payment easier for our students and families and ties everything together professionally. Using TAGS has been useful, especially to when students need to move up an age group or to list what numbers they are in in a show or even to see how many boys you have v girls!

Nachteile:

I would like to see totals at the end of some of the invoice/payment pages and on the front page when you hover on the bar chart. I would like to see the forecast revenue for each class reflect the actual amounts that include student discounts applied rather than the best possible cost. Although the link to GoCardless is excellent, we would like to see payments made a little quicker to our bank.

Membermeister use

Kommentare: See above. Membermeister hold my hand when I have a problem

Vorteile:

I am the least techie person in the world, so if I can manage Membermeister then anyone can! If I do have a problem, [SENSITIVE CONTENT HIDDEN] and his team answer - clearly and patiently- within an hour. I don't know how I would do without Membermeister now

Nachteile:

Nothing. It's me that can't remember the odd thing.

A Business Essential!

Kommentare: As working mothers who also own a dance school, Membermeister has proved to us to be a business essential! From communication to invoicing Membermeister saves us valuable time allowing us to focus more on our business.

Vorteile:

Ease of use, reliability, multi-functionality.

Nachteile:

That we did not start using the software sooner!

Fantastic customer support

Kommentare: We have used a free trial before signing up, and I can only say positive things about the customer support we have received. We have a slightly more complicated set up than other organisations and have been running for 7 years using a variety of platforms for our administration, so finding a software that would include everything we need was always going to be a challenge. Membermeister have supported us all the way in making this transition as easy as possible, have been super helpful when we needed clarification and are always interested in working with us on finding the best solution possible.

Vorteile:

it has made our administration easier, and it's a great way of consolidating various documents, spreadsheets and email software

Nachteile:

it lacks a few functions we would ideally like to have

Fantastic service!

Kommentare: Fantastic! The team are prompt and [SENSITIVE CONTENT HIDDEN] has made a complete headache of a service change (practical classes turning to online session) seamless by providing such excellent support. Highly recommend - they go above and beyond!

Vorteile:

Membermeister makes the integration to your website so easy. The forms look highly professional and the customer service provided by [SENSITIVE CONTENT HIDDEN] and the team is exceptional!

Nachteile:

Nothing -I cannot see a fault with the service or software

It has made keeping on top of admin really easy

Vorteile:

The software is very easy to use and set up, I use it for keeping pupil information, registers and invoicing. It's great that you can invoice for planned terms and individual items such as examinations and uniform. Great support team who always talk you through everything its also great that there are help videos you can view. For someone who is not great with technology and software this is so used friendly.

Nachteile:

The only thing I haven't found yet is if you can prepare an invoice in advance and then arrange a set date/time for the invoice to send without you logging back in.

Easy to use

Kommentare: I was looking for a package that would allow me to organise and track my schools monthly attendance and allow monthly billing/invoicing
This was extremely easy to set up and the team were very helpful with all questions I had.

Vorteile:

Allows for organisation of my school. It is clear and easy to use. It allows me the facility to send group emails and chase for payments etc.

Great time saver!

Kommentare: This has made running my school so much easier and efficient! Personalized invoices, keeping track of class numbers and attendance couldn't be easier.
On the rare occasions I have needed help, support is fast and efficient.
Worth every penny!

Vorteile:

Fast, easy and efficient

Nachteile:

Would help if you could add a student waiting list section

Couldn't do without this ap!

Kommentare: I love having easy and instant access to my registers and outstanding invoices. Would not wish to go back to the days where everything was done manually. Much easier to use than aps I had previoisly used.

Vorteile:

Easy to use. And no software to download.

Membermeister amazing!

Kommentare: Membermeister saves me hours of time, makes me more efficient and the business is thriving!

Vorteile:

Easy to use Professional Excellent customer service My customers love it!

Nachteile:

Nothing its all brilliant! I cannot fault it.

Outstanding option for a dance school!

Kommentare: Outstanding. I have been looked after by the support team which is highly knowledgeable and has been very patient with the number of questions I have asked and requests I have made.

Vorteile:

I love the interface. The software does a lot but it is very easy to navigate and use. I have worked in schools using Schoobase and SIMS and I am very impressed with the design and feel the designers have an excellent understanding of how software can support a dance school.

Nachteile:

I would like an app to support the software.

MemberMeister New User!

Kommentare: This company are fantastic and I would reccomend them to any of our partners for use. Paul has been a great support from set up to minor queries. It has been a brilliant addition to my organisation to ensure data is kept upto date and so that all our teachers can easily be in charge of their own administration so we can keep an eye of statistics.

Vorteile:

Set up was fast and the programme is incredibly user friendly which is great when you have so many people in one organisation able to use it.

Nachteile:

The only thing for me as because I have 2000+ members my programme runs quite slow at times, but for a normal dance school of 100+ students you would not have that problem. I would reccommend anyone who is thinking of buying a system to keep an eye on registers and be able to produce invoicing this is for you!

From the very start their customer service is A*. In addition to their features for admin purposes.

Kommentare: Much more stability and reassurance with chasing invoices.

Vorteile:

I enjoy being able to visually view our timetables and being able to deliver invoices directly to customers with the connections through GoCardless and Quickbooks. Having all our users in one space is amazing.

Nachteile:

Some more flexibility with invoice delivery I.e monthly payment invoices otherwise I have nothing to negative to say.