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Vorteile:

The thing I like most about Yext is the hands-on nature of the platform.

Nachteile:

The only thing that is a little confusing is the Review status and Cancelled status.

Bewertungen zu Yext

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,3
Kundenservice
4,0
Funktionen
4,2
Preis-Leistungs-Verhältnis
3,9

Weiterempfehlungsquote

7,5/10

Yext hat eine Gesamtbewertung von 4,3 von 5 Sternen basierend auf 112 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (112)

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Nutzerbewertungen filtern (112)

Giovanni
Giovanni
SEO Specialist in USA
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

My Go-To Local Business Listing Software

5,0 vor 5 Jahren

Kommentare: Yext has made it easy for us to generate income from a very necessary action that small businesses and big businesses alike absolutely need done. We get results in just hours where some other listing software can take days to update listings.

Vorteile:

We've seen the best results for our clients when using Yext to update/correct their business listing across the web. It's an easy to use interface that helps you keep on top of all listings and finds the issues for you. This has saved us countless hours of manual searches.

Nachteile:

The cost makes it a bit difficult to sign up some clients that do not have a big budget.

Antwort von Yext

vor 5 Jahren

Thank you for leaving your review, Giovanni. We appreciate the kind words and are glad to hear that your clients are finding success with our services.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Internet, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

It has good quality of data centralization and friendly platform.

4,0 vor 3 Wochen Neu

Kommentare: I emphasize that it has good application management but I think that its SEO system is archaic, it does not generate immediate reports and sometimes they take a while to arrive at the email.

Vorteile:

Yext centralizes information management, making it simple to update and maintain data across multiple platforms, resulting in increased visibility, significantly improving visibility in local and online searches, which is crucial for any business's digital presence. , this allows us to test pilot software that many times do not go on the market but are necessary experiments within the development group.

Nachteile:

We recognize that if we were not engineers, the integration of the IYext software would be extremely complicated with internal Google systems and may require a significant effort, especially if there are legacy systems involved, in this case there are too many.

Don
Internet Technology in USA
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Customer Service Is Horrible

1,0 vor 2 Jahren

Kommentare: Overall, for the money and the net result, YEXT is not worth investing in.

Vorteile:

I don't really have any pros about this software.

Nachteile:

I work with a company that has an Enterprise account with YEXT, and as we struggle to learn how the system operates we must lean on support for assistance. Unfortunately, YEXT's support is almost nonexistent. I use the term "almost" because the individuals who make up the support team do make an effort to assist. But, I believe that support has almost zero knowledge of how the system operates in the first place. When I ask specific questions about pushing information from one location to another I'm presented with articles and confusing terminology that gets me nowhere. You must schedule a 30 minute window for support calls, which usually leave me with more questions than I had in the first place.

Antwort von Yext

vor 2 Jahren

Hi Don, we appreciate your feedback. We understand there are a lot of capabilities in the Yext platform, and so we offer lots of support and training options. We're disappointed to hear you've had a difficult time navigating so far and we want to ensure we're doing everything we can to make things easy for you. We strongly recommend taking advantage of our Hitchhikers program. Check it out on our website. It's a free and comprehensive walkthrough of every feature in Yext. If you have other questions, please reach out to Support and reference this review. We look forward to working together this year!

Joe
Production Manager in USA
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Very Helpful!

5,0 vor 2 Monaten

Vorteile:

Dealing with business listing directories can be a major headache. Yext does most of the work for you. Big time saver!

Nachteile:

It doesn't always connect to listings in a timely manner.

Ian
Manager in USA
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Effective and Easy to Use

5,0 vor 5 Jahren

Kommentare: Overall I like their service. Price is kind of high, but their service is worth it. Their support is really great and responsive too

Vorteile:

It is easy to add locations, citations are built VERY quickly, customization abilities for each location are really nice too

Nachteile:

Kind of expensive - and your citations revert back when you stop your subscription (but I get that part)

Antwort von Yext

vor 5 Jahren

Thank you for your review, Ian. We're happy to hear that you're satisfied with our products and services and appreciate the feedback on our pricing structure. We are always looking for helpful feedback and will pass it along to our team. Thank you again for being a great customer.

Russ
Russ
Digital Marketing Manager in USA
Verifizierter Nutzer auf LinkedIn
Krankenhausversorgung & Gesundheitswesen, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

588% Increase in Listings Reach

5,0 vor 5 Jahren

Kommentare: With Yext, we saw a 288% increase in Google Search queries, a 320% increase in Google Customer Actions, and a 588% increase in listings reach.

Vorteile:

Before Yext, our listing distribution software took weeks to update directories. Now with Yext, I can make big changes within hours. Its duplicate suppression is powerful, its analytics tools are extremely useful, and their customer support is second to none.

Nachteile:

There is troubleshooting with every product you use. There have been a few issues in our account with connections and categories, but the Yext team was quick to help us find a solution. It's

Antwort von Yext

vor 5 Jahren

Thanks for leaving your review, Russ and for sharing the results you've seen with our products.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

A Powerful (Albeit Expensive) Option for Listings Management

4,0 vor 5 Jahren

Kommentare: Unified listings and review management has helped improve efficiency and ensure that all of our client data is correct, up-to-date and on the most important sites.

Vorteile:

Customer service/support is best-in-class for this type of platform. The platform links up with some relatively important sites and services, and I really like how well the knowledge graph works to unify data across all of them. Duplicate suppression is top-notch, and everything is explained clearly for novices to power users.

Nachteile:

Like any platform of this type, Yext's portfolio of linked sites does include some relatively low-quality options (i.e., some listing sites that aren't applicable to most industries).

Antwort von Yext

vor 5 Jahren

Thank you for your feedback! We're glad to hear you found our Listings and Reviews products helpful for your business.

Jamie
CEO in USA
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Does a lot good but more for beginners

4,0 vor 2 Jahren

Kommentare: Their customer support is great. They have positives. Just not the best for someone like me. I used them because my client had them already and was nice to learn because a lot of people like them. I just feel like they could do more to be top tier in their niche.

Vorteile:

I can see how this software is useful for people who are beginners in local SEO or business owners who want to streamline the process.

Nachteile:

It isn't very in depth. Bright local is better in every way outside of maybe keyword research which i use neither for.

Hayley
Hayley
Project Manager in USA
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

TOP NOTCH

5,0 vor 5 Jahren

Kommentare: Our experience with Yext has been amazing. Our company had an existing subscription that I took over, so in any other instance I would have been out of luck with training. But our representative was able to walk me through where to find anything and everything I could ever need.

Vorteile:

Customer Service with Yext is TOP NOTCH. Our rep is there to answer questions before I even have the chance to finish thinking of them. There are ample training modules to walk you through exactly what you need. Everything is highly customizable as well, so it's perfect for listing different types of businesses. The analytics are incredibly helpful to show what's working and what's not. I also love that I'm able to reply to any reviews as soon as they're given.

Nachteile:

Because of all of the options and customization, it can be overwhelming. Everything is intricate, which is great, but there's no "let me create this real quick." Changes can be made quickly though.

Antwort von Yext

vor 5 Jahren

Thank you for leaving your review, Hayley! We're so happy to hear about your positive experience with Yext and our services, and are glad to have you as a customer. We'll be sure to pass your kind words along to your rep!

Bill
Bill
Owner and Chief SEO Consultant in USA
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: GetApp

Highly Recommended

5,0 vor 10 Monaten

Kommentare: I've been using Yext for my clients since 2015. I currently have 37 client locations currently under my management with Yext and all of those clients are very happy with Yext results.

Vorteile:

The robust content management is outstanding. It allows me to help my clients ensure their listings stand out from the run of the mill.,

Nachteile:

Pricing for the Ultimate plan strikes me as excessive. I have my clients on the Professional pan.

Roger
Marketing in USA
Restaurants, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Starter Platform

4,0 vor 4 Jahren

Kommentare: I've used Yext for over a decade with both for-profit and nonprofit businesses. I think of it as the great teacher and a perfect first step for small businesses.

Vorteile:

The thing I like most about Yext is the hands-on nature of the platform. Using Yext really helps you know and understand your own brand and business. I love the instantaneous nature of listings updates across a large number of publishers. Lastly, I am a huge fan of Yext's update scheduling feature. A key hassle-remover for me that Yext takes care of is listings update to Foursquare. As Foursquare for Business becomes harder and harder to use due to bugs and lack of UX updates (seemingly no updates for more than 5 years now), I've come to depend on the above-mentioned instantaneous nature of Yext listing updates on Foursquare. I often can't use Foursquare directly because of their bugs, so Yext fills a very specific vacuum there.

Nachteile:

As far as listings go, the think I like least about Yext is that it's not intuitive enough to understand which publishers they work with don't support a particular industry. The platform is old enough to have that baked into it and automatically eliminate those publishers from the mix. Another thing that has always perplexed me about Yext is that it doesn't seem to actually do much in the ay of data analytics besides grab readily available information from Google. Aside from having Google data inside the Yext platform, that's not much of a feature. As far as reputation management is concerned, Yext doesn't play well with the way our company uses Yelp, and as a restaurant chain, that's not really helpful.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Internet, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A need for some. For the rest, expensive.

3,0 vor 5 Jahren

Vorteile:

Yext is a comprehensive solution that allows for ease of updating multiple platforms. This is helpful for changing an address after a move, a branding change to name or spelling, and even consistency across online profiles for improved SEO rankings. We have used this solution for improving rankings where profiles were not consistently listed with the same name and address. This solution is almost a necessity for those who do not have login access to all of their online accounts. If you plan to manage your reviews online, this solution offers user-friendly reporting as well. User engagement is key for reputation management. This is the most comprehensive solution available.

Nachteile:

Yext is expensive for something you can have intern do over time. If you want to edit profiles, someone can do this one by one by hand. So the cost of this solution can be intimidating. And soliciting reviews and managing can be as simple and sending requests. But this automates the process. Custom support has not been my favorite as well.

Antwort von Yext

vor 5 Jahren

Thank you for leaving your review. We appreciate your candid feedback and are happy to hear that our software has helped your business keep consistent information across the web and with your reviews management strategy. There are a few ways to correct your digital knowledge, some of which are quicker than others. You can manually update information on each site by adding your business information to each individual publisher. You can also leverage a tool like Yext, which does this in near real-time across the hundreds of publishers we partner with, saving time and resources.

Courtney
Digital Marketing Manager in USA
Essen & Trinken, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Knowledge Base simplifies listings

5,0 vor 3 Jahren

Kommentare: Yext solves the problem of having updated accurate information about our stores in front of guests no matter where they are looking on the internet.

Vorteile:

Having a single "source of truth" knowledge base that is pushed to many sites and search engines along with hosted store pages with schema markup have increased search engine results and organic traffic. The API has allowed multiple integrations, making this a good hub for all our store data.

Nachteile:

The social posting tools aren't completely robust--can't boost posts through the platform or have videos natively play. It also takes a long time for them to complete design change requests on pages--you have to design everything and then have them try to copy it.

Antwort von Yext

vor 3 Jahren

Thank you so much, Courtney! Between Listings, Pages, and leveraging the API, it really sounds like you're a Yextpert! Your feedback is important to us, so you can always reach out to your support team if you have questions or want to discuss the product. Thanks again for the review!

Angela
SEO Specialist in USA
Marketing & Werbung, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Yext for Local SEO

5,0 vor 5 Jahren

Kommentare: Yext has been such a valuable tool for my team. We have used other tools in the past such as MozLocal and BrightLocal and Yext has been superior for us. Yext is constantly innovating and coming out with more helpful tools for us to utilize with them. Our Yext representatives have been an amazing support system for us as well.

Vorteile:

Lots of great new things about Yext: Google my business integrations, constantly adding new directories, knowledge tags, and analytics capabilities

Nachteile:

There have been a few glitches but Yext has always been able to correct the issue in a timely manner.

Antwort von Yext

vor 5 Jahren

Angela, we appreciate you taking the team to leave a review and love to hear that our products and services have been valuable for your team!

Jacob
Marketing Coordinator in USA
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A leader in listings management

4,0 letztes Jahr

Kommentare: It was a good experience. They do what they do well and it does work for businesses. My only hiccup was the differences in prices from one entity to another, but they still have good affordable prices. I would recommend to using them for Listings management.

Vorteile:

The ability to get information across directories. Yext seems to reach more directories than other companies in this industry.

Nachteile:

Prices are not consistent. I worked for an agency that used them and then moved on to do marketing for a business and the prices offered were not the same they offer to agencies. Also, the rep gave me multiple prices over our talks as if it was negotiable.

Antwort von Yext

letztes Jahr

Thank you for your review, Jacob! As the leader in Listings, we appreciate hearing your feedback. The Yext platform has grown immensely over the last few years and so have our offerings. If there is anything we can clarify in that regard, please reach out to your Client Success Manager. We want to ensure you're getting the most out of our services. Thanks again for your review.

Lauren
Digital Marketing Specialist in USA
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great tool for managing digital knowledge as part of local search optimization

4,0 vor 5 Jahren

Kommentare: We've helped our clients become more visible in local search results by ensuring information accuracy and consistency across the internet as a result of using Yext.

Vorteile:

Super easy to use. Accounts on many external platforms can be easily integrated into Yext, which helps ensure information is always consistent and saves time.

Nachteile:

The interface can feel clunky in certain areas, though not as much in others.

Antwort von Yext

vor 5 Jahren

We appreciate the feedback, Lauren. We're happy to hear that you're satisfied with our service and that it's helped your clients become much more visible in search.

Allison
Sr. Manager of Search, SEO & SEM in USA
Immobilien, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Feedback was requested

5,0 vor 5 Jahren

Vorteile:

The ease in being able to connect Yext to a third party platform API so we can streamline our NAP and hour information directly into the platform. We also utilize the bulk uploads for things like Facebook Covers often which saves a lot of time.

Nachteile:

I really like my Yext team, but sometimes I dread the monthly calls because they turn too sales focused. We're happy with the services we're currently aligned with, and it's great to be kept in the know of new features, but it can get a little much at times.

Antwort von Yext

vor 5 Jahren

Thank you for the candid feedback, Allison. We're happy to hear you're saving time and finding efficiencies using our products. We appreciate the feedback around your monthly team calls and will pass it along.

Frank
Owner in USA
Marketing & Werbung, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Option for Local SEO

5,0 vor 5 Jahren

Kommentare: Yext has been great with customer support and caring about my needs. The sales team has been very helpful whenever I have a question.

Vorteile:

The network and easy to use system helps me allow clients to be found locally instead of having to register with 70+ sites.

Nachteile:

I would like an easier to export a set of analytics with all the key metrics to be easily shown. I can see much more on the back end but lose the interactivity when I export to PDF.

Antwort von Yext

vor 5 Jahren

Thank you for your review, Frank. We're happy to hear that the support team has been helpful and that you've found efficiencies for your business with our products and services. We appreciate the feedback on our analytic reporting and will make sure our product team is aware of this. Thank you again.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Simple Tool for Local SEO

4,0 vor 3 Jahren

Vorteile:

Yext makes local SEO easier by allowing agencies to manage multiple listings for businesses and individuals. Editing these listings across a wide range of networks and publishers can be done all within the platform and easily.

Nachteile:

The platform can be difficult to learn when first setting up. The UI makes things difficult to find sometimes, as there are many features within the tool itself. Knowing what features are called and under which menu to find things can also be a bit difficult at first.

Antwort von Yext

vor 3 Jahren

Thank you for leaving a review! We're here for you and we're glad you can depend on us. Changes are coming faster than ever so we're happy that we keep your listings updated quickly and easily! Our support team is always here for assistance, so please reach out if you ever need any guidance. Additionally, we always recommend taking advantage of our HitchHikers program (totally free!) which can help you learn all of the ins and outs of Yext so you can become a true Yextpert!

Anne
Anne
Manager, paid media & social media strategy in USA
Immobilien, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great way to distribute information to multiple sources

5,0 vor 5 Jahren

Vorteile:

Using the Yext API, we were able to connect our website CMS - which controls our hours - with Yext. Thus each time our hours are updated, all search engines and social media sites are updated simultaneously. Real timesaver and ensures accuracy!

Nachteile:

It would be great if we could add the update of Twitter cover photos as well.

Antwort von Yext

vor 5 Jahren

Thank you for leaving your review, Anne. So happy to hear that our products have helped your business save time. We will pass along your feedback on adding Twitter cover photos to our product team. Thank you again!

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Get listed in all the major directories with a few key strokes

5,0 vor 6 Jahren

Kommentare: Simple directory submission software.

Vorteile:

Yext offers a simple process for submitting directory listings, cleaning up listings, and updating listings.

Nachteile:

Fairly expensive to use Yext services, you lose access to your listings if you decide to leave, but they do offer a generous reseller program for agencies.

Antwort von Yext

vor 6 Jahren

Thank you for leaving a review! We're happy to hear that Yext has been easy to use. To clarify, cancelling your Yext subscription does not overwrite the updates you have already made through Yext, and Yext will not force your listings to revert. When you cancel your subscription, Yext no longer sends your digital knowledge to the sites in the PowerListings® Network. Afterwards, your digital knowledge becomes subject to the normal data compilation process of each publisher, which may result in your data and content changing over time. We appreciate your feedback and will share with the team. If you have any questions, please email support@yext.com.

Amber
Amber
Inbound Marketing Strategist in USA
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to Consolidate Your Listings, A Bit Expensive To Do So

4,0 vor 5 Jahren

Kommentare: Overall, our marketing agency puts all of our local clients on YEXT. It's an easy way to consolidate all your business listings in one place and manage them accordingly!

Vorteile:

As a marketing agency, we have a ton of clients that need a listings management service like YEXT. YEXT can help you consolidate all your listings in one place and when your business switches addresses, YEXT is a lifesaver. Their duplicate suppression is also key to doing this job well!

Nachteile:

We do have a bulk package which makes YEXT a little cheaper, but if I were a business just getting YEXT on its own, there are cheaper options. You should also look at all the listings they can create - Not all of them are applicable to every business and every industry, but they do have a good selection overall.

Antwort von Yext

vor 5 Jahren

Hi Amber, we really appreciate your honest feedback and are glad to hear about your positive experience with Yext!

Caitlyn
Digital Manager in USA
Verifizierter Nutzer auf LinkedIn
, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Love these numbers

5,0 vor 6 Jahren

Vorteile:

I love using Yext analytics and sending them to my customers. I find that all of their analytics are not data that are found on a lot of other websites. My customers always appreciate the analytics reports I send them.

Nachteile:

I have had zero issues with Yext. You have to make sure you are set up correctly for them to collect the data, but that is user error and not their fault.

Antwort von Yext

vor 6 Jahren

Thank you for leaving a review! We're happy to hear that Yext Analtyics has been insightful and beneficial to your customers. Yext Analytics strives to bring customer interactions into focus everywhere they occur. If you have additional feedback or have questions, please email support@yext.com.

Brandon
Brandon
Manager in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Take care of all your social media account at the same time!

5,0 vor 6 Jahren

Vorteile:

I love that all our Social Media accounts can be taken care of in one program. I don't have to go to each account to see reviews, stats, and reply to my customers.

Nachteile:

Honestly, and this may be a little petty, but the program is simply boring. It could use a little more color and life.

Antwort von Yext

vor 6 Jahren

Thank you for leaving a review! We're so glad to hear that Yext has helped you manage your social media accounts. We will share all feedback with our Product Team!

Katie
Digital Content Developer in USA
Maschinenbau oder Wirtschaftsingenieurwesen, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Yext - Worth It.

4,0 vor 5 Jahren

Vorteile:

Yext is incredibly simple to use. Literally just add your locations and manage the basic NAP information directly from one platform. Nice to be able to suppress outdated and incorrect info. It's kind of like the mafia - while you may not want to pay for a service like this, the alternative is having bad info impact your business. So just do it.

Nachteile:

Yext seems to be getting a bit big for it's britches - I respect the listings aspects, but they're branching too deep into analytics. Like they're having an identity crisis (great at listings, but wanting to be a Google Analytics, etc.) Recommend they stick to what they do well!

Antwort von Yext

vor 5 Jahren

Thank you for leaving your review, Katie. We're happy to hear that our software has helped your business!