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Business-Intelligence-Software von Salesforce.com. Untersuche alle Daten, erhalte sofort Antworten und arbeite im Team.

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Vorteile:

The dashboards are very handy and useful to our activities because it nicely integrates the information and presents it in a very digestable way with the enhancement of the Analytics Cloud.

Nachteile:

The droid phone ap is extremely difficult to use.

Bewertungen zu CRM Analytics

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,1
Kundenservice
4,1
Funktionen
4,2
Preis-Leistungs-Verhältnis
4,1

Weiterempfehlungsquote

7,9/10

CRM Analytics hat eine Gesamtbewertung von 4,3 von 5 Sternen basierend auf 75 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (75)

Jovana
Jovana
Customer Success Analyst in USA
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 10.000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Salesforce software makes your daily work easier.

5,0 vor 3 Jahren

Kommentare: I use this software to report daily work and tasks and to keep everything in the company's database, so it is easy to find and follow up later.

Vorteile:

The Salesforce software makes my daily reporting sorted and easy to find. It keeps me updated and it makes my daily tasks easy to follow up.

Nachteile:

The Software is very easy to use. I did not notice any problems so far.

Shivam
Shivam
Sr. Business Development Consultant in Indien
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

CRM Analytics for sales analysis

4,0 letztes Jahr

Vorteile:

CRM analytics provides goods insights and add good value to business

Nachteile:

CRM Analytics is expensive for small and medium enterprises.

Craig
Small Business Owner in USA
Bekleidung & Mode, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

All-in-One Analytics Platform

3,0 vor 4 Jahren

Kommentare: As long as data integrations and some past experience using Salesforce Analytics Cloud is there, I find this tool super helpful in retargeting customers who are engaged with my marketing campaigns but need an extra nudge to buy my apparel items. Additionally, analyzing the retargeting campaigns on an ongoing basis and after they have concluded helps me use those clusters of customers for other ads I want to run in the future for a different but related items, categories or brands. If there is more technical support and training available for non-premium users, we should see a growth in value of Salesforce Analytics Cloud.

Vorteile:

I used Salesforce Analytics Cloud to analyze impact of my marketing campaigns on customer journeys. After I connected Google Analytics to Salesforce, I was able to see the data flow between the tow systems. I then created custom audiences in Google Analytics using the criteria of customers who engaged with marketing campaigns, added items to cart but didn't purchase them. Once the destination of Salesforce was added, I was able to execute campaigns against those audiences. These re-targeting ads helped reduce cart abandonments and increase conversion rates. Because of data integration and re-targeting capabilities, I could leverage Salesforce Analytics Cloud to improve sales from customers who were interested in purchasing my apparel items. This data driven strategy drove high ROI for my business.

Nachteile:

Setting up integration between Salesforce Analytics Cloud and business intelligence tools such as MicroStrategy needs development resources. There is a learning curve for users who have not used Salesforce before. Example: data extensions, APIs, etc. need to be configured according to Salesforce requirements. Coding knowledge is needed to maximize potential of data connectors. If password is forgotten, there is a long process to reset it which sometimes may involve working with Salesforce administrator or tech support. If tools like Datorama are used, integration is easier but then clients have to spend extra money to get access to those add-ons. So, premium support and integration costs are high.

Ankit
Ankit
Senior Consultant in Indien
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great analytics platform from Salesforce

4,0 vor 2 Jahren

Kommentare: CRM Analytics has a several customization options for visual analytics that are being used to server our clients. It is a huge plus that it can integrate the Salesforce products really well. So, if you have a Salesforce stack then this product will be an added advantage for analytics and get insights to the datasets.

Vorteile:

1. The platform is easy to use2. You can view the data on the tool itself and can make minor formatting changes over the cloud itself3. Connectivity to other systems is an add-on4. Several customization options for reporting

Nachteile:

1. It can take sometime to understand the UI of the tool2. Bit expensive and takes time to build the report

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Versicherung, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to use but has hurdles too

4,0 vor 3 Jahren

Kommentare: Quite easy to use for the end user, could do with some improvements but is a good tool all in all

Vorteile:

It helps out your data into a visual point which helps to track news business as well as existing quotes. It links to external applications which is helpful

Nachteile:

The views can be limited sometimes so may not be able to entirely personalize the way you want to use it. You need coding knowledge in order to be able to maneuver or change things which makes it tough

Nehal
Nehal
Software Tester in Indien
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Analytics platform for everyone under one roof!

4,0 vor 3 Jahren

Vorteile:

1. We are using it to create dashboard by integrating Salesforce CRM 2. We are also using SQAL and SQL queries to create dashboards 3. Salesforce Analytics Cloud - we call it Wave Analytics creates beautiful dashboards

Nachteile:

1. This is a web os platform so you will need internet connection to access it 2. Can expect more functionalities compared to other reporting tools i.e. integration with other data connectors

Juan
Juan
Sales Manager in Peru
Verifizierter Nutzer auf LinkedIn
Einzelhandel, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Game changer

4,0 vor 3 Jahren

Kommentare: We are very happy with the software, because we were able to make a leap in terms of productivity and data reading.

Vorteile:

It is very intuitive and easy to learn how to use. Also, it is very user friendly even for people who are not familiar with this kind of products. Finally the integration with other apps is clean.

Nachteile:

Maybe the softwear needs to integrate more updates.

Long
Long
Salesforce Admin in Kanada
Verifizierter Nutzer auf LinkedIn
Computer-Software, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great BI tool if you know SAQL

5,0 vor 5 Jahren

Kommentare: we use wave analytics to product sales and service dashboards

Vorteile:

Produces great-looking dashboards that work within salesforce enviroment

Nachteile:

difficult to create dashboard with out a good understanding of sql and sqal

Edgar
Edgar
Director in Peru
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best way for customer analytics

5,0 vor 11 Monaten

Kommentare: Do more with less effort.

Vorteile:

User friendly and very powerful tool for customer analytics.

Nachteile:

Maybe it could improve mobile experience.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Versicherung, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

SalesForce

5,0 vor 2 Jahren

Vorteile:

I am able to share our POD's KPI report with my team.

Nachteile:

It is not updated often enough for next month.

Ricardo
Software Engineer in Mexiko
Bankwesen, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Salesforce Analytics Cloud Performance Review

4,0 vor 3 Jahren

Kommentare: Take decisions based on information result now easier

Vorteile:

The dashboards are very handy and useful to our activities because it nicely integrates the information and presents it in a very digestable way with the enhancement of the Analytics Cloud

Nachteile:

Knowledge ramp is a bit difficult to users that have no idea what is it

Aleksandrs
Business Analyst in UK
Unterhaltung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Salesforce is a very powerful tool

5,0 vor 3 Jahren

Kommentare: I was really impressed as a user by this software and it was a great tool for our business sales analysis

Vorteile:

Easy to configure for the business needs easy to use on a daily basis training is relatively easy as well a good support service allows integrations via open APIs

Nachteile:

can be tricky to understand the configuration and what needs to be updated in order to use the same values in all modules

Felix
Felix
Insurance Agent in Spanien
Verifizierter Nutzer auf LinkedIn
Medizinische Geräte, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Un excelente panel analitico!

5,0 letztes Jahr

Vorteile:

La plataforma es fácil de usar. Se Pueden ver los datos en la propia herramienta y se pueden realizar cambios de formato en la misma nube. La conexión con otras aplicaciones de la misma casa es un complemento genial. Las opciones de personalización para los informes son un extra.

Nachteile:

Creo que debido a que este CRM es el líder en este espacio, también viene con muchas herramientas y características, que a veces pueden ser un poco abrumadoras. (Aunque también hay muchas buenas capacitaciones sobre el uso de este software disponibles para ayudar).

Tim
IT-Consultant in Deutschland
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Artificial Intelligence for Citizen Developers

5,0 vor 3 Jahren

Kommentare: I used Einstein Analytics (now: Tableau CRM) to rebuild and improve sales reporting in a medium-sized company.

Vorteile:

Data analyses, including predictive data analyses, can be created quickly. The AutoML algorithm automates many tasks. The visualisation is excellent.

Nachteile:

Salesforce promotes the product as a solution for Citizien Developers. This is generally true. However, basic knowledge of artificial intelligence and data analysis in general is necessary for the implementation so that added value can be generated. In addition, individual requirements in dashboards can often only be implemented with increased effort. For this, JSON files have to be adapted, which often leads to many errors.

Alayna
Alayna
Customer Service Representative in USA
Verifizierter Nutzer auf LinkedIn
Pharmazeutika, 10.000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Easy to use with some minor kinks

5,0 vor 3 Jahren

Vorteile:

The most effective was getting the information that the patients needed about sales of the medication elsewhere other than CVS. We could see where the medication was being sold where as the competitors would not do that for the patients.

Nachteile:

The most difficult was navigation wise and the amount of help someone would really give because they expect you to know everything about the software you know nothing about.

Julia
Controller
Computer-Software, 501–1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Has been amazing so far!

4,0 vor 8 Jahren

Kommentare: We recently implemented wave and it has been really amazing so far! The grouping, cutting and slicing of data is just amazing. It really makes the sales reps and the management team be in Salesforce and do most, if not all, their reporting needs. It took us about 3 months to get this up and going and we were happy with the way things had rolled out. The only thing is that it takes some training to use this tool the right way.

Vorteile:

Great insights to your data, clean polished UI

Nachteile:

Training costs and resource availability to get this going.

Mateo
Marketing Manager
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Great software

4,0 vor 7 Jahren

Kommentare: its a good software for small business like mine

Vorteile:

The price its low and the futures are amazing for the price ,they don't try to take your money for every single think that you need.

Nachteile:

they dont track my inventory and the reports are complicated some times but i can export my data to excel and figure it out what i need

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Superb Analytics Tool

5,0 vor 6 Jahren

Vorteile:

Great analytics tool used to make data driven decisions.

Nachteile:

You need to be heavily invested in Salesforce products to use this.

Jacqueline
USA
Marketing & Werbung
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

It's Okay - More Useful for Sales Reps

1,5 vor 9 Jahren

Vorteile:

It keeps track of what you need to do on a daily or weekly or monthly basis.

Nachteile:

It's not really geared to handle lots of campaign changes.

Alison
USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Salesforce Analytics - Wave

4,0 vor 8 Jahren

Kommentare: Salesforce Analytics is a great tool for experienced administrators in your company. For beginners or people looking to find information quickly, building it out can be time-consuming. Similarly to Dashboards, once it's built, it's easy to use..but building requires time and knowledge of your API.

Nadia
Biostatistician in USA
Medizinische Praxis
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Analytics Cloud Review

5,0 vor 8 Jahren

Kommentare: Analytics cloud has been really easy to use without any coding background. I find it helpful to use the analytics cloud to look at all the variables that we collect in our salesforce org.

Vorteile:

Ease of use.

Nachteile:

Doesn't come with our instance/requires some integration.

James
USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Good Product - Limited Experience with it

4,0 vor 7 Jahren

Kommentare: ACT User! Boss' son had us try it out, found it somewhat useful but had limited experience with it so decided to stick with our current CRM tool ACT!

saeed
administrator in USA
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

outstanding.

5,0 vor 6 Jahren

Vorteile:

This account based marketing (ABM) solution designed to select valuable prospects, share web content, and analyze campaigns.

Nachteile:

It does need an analytical type experience. Which make it a bit hard to use. Lack of functionalities.

Agnes
USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Great Product

5,0 vor 8 Jahren

Kommentare: So cool the product itself. Can drill into detail in a sec. Nice visualization. Nice features. Great Product.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Bildungsmanagement, 501–1.000 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Salesfrce the Best Analytics

5,0 vor 3 Jahren

Vorteile:

Easy to understand an use the analytcs tool

Nachteile:

Its really expensive, many comapnies cant afford it