VBO Tickets Erfahrungen

Great for traditional theaters, not versatile enough for ad-hoc performances

Kommentare: The system is reliable and solid in what it does. Support does their best to help you find workarounds for non-traditional theaters, but are unwilling to consider enhancement requests without paying for the development. My one actual technical issue (notifications of credit card failure self-dismissed to quickly for the user to read) has been pretty much ignored. I recommended VBO for my local community theater, even with all of that because it does work well for that model. It absolutely is a bear for the rest of us (I run an improv theater).

Vorteile:

The interface is generally easy to navigate and figure out on your own. There are so many useful features, it can feel a bit cluttered, but once one learns the process, it handles every aspect of selling. The API is nice for embedding on your own site.

Nachteile:

The entire process — from setup to event management to the API — is centered around multiple performances of one run (show), as per a traditional theater. Setting up one-off shows and shows that run continuously is much more of a burden to maintain. Ad-hoc shows, especially, require that you set up a completely new event, including reminder emails, ticket setup, etc. even if that info doesn't change from show to show. Copying events does not copy all the pertinent information, such as event images. Setting up event dates under one event for ad-hoc shows is cumbersome because the API and the dashboard group them all together.

"The Most Powerful, Customizable Ticketing Platform" doesn't begin to cover it...

Kommentare: We looked at moving to VBO several years ago but held back due to some features that we felt were missing. In the two years we were with another platform, almost every feature we said was missing had been implemented. VBO seems to truly care about their client's experience, hardships, and feedback regarding the platform. The support team and sales teams are transparent about capabilities and timelines for resolution of the minor issues that we've come accross. The platform has exceeded all expectations. Are there some minor "hmm... that's confusing" moments? Yes... but they listen to your thoughts and rapidly implement fixes. If you're looking at VBO, I promise you they are worth giving more thought than I did the first time around.

Vorteile:

The sales, support, and development teams have been extremely transparent, understanding of pain points, and quick to implement fixes. They value client feedback and are willing to put in the work to make the product work how you'd expect it to. The product ticks almost every box. The features you and your patrons rely on and expect are all there. We've had great feedback regarding the ease of use from patrons.

Nachteile:

The only cons I have are back-end/administrative side only. There are some extremely minor UI issues like text and formatting, help tips that aren't always helpful, and support documents that could use some re-doing (they currently rely heavily on video vs. text). The event builder experience takes some trial and error to find the right settings, but only because the platform is extremely customizable. It seems like options and settings aren't always where you expect them to be, likely because they've been added over time. There isn't a true "mobile-friendly" view of the back-end admin interface, and branding capabilities are limited (not as "white-label" as advertised). There is also no option for administrative users to sign in with organization SSO, despite being advertised as a feature in multiple places, and the SSO integration for end users has some limitations.

They need to provide a manual

Kommentare: Customer service was excellent and always available and very much appreciated by me, a not so tech savvy person. But, the website feature access is not intuitive and requires a lot of instruction as to why one should click that to get that report. Other than calling in there are no on-site instructions on how to do specific things. I would use the company again but will need a manual.

Effective Automatic scheduling with great mobile interface

Kommentare: Great product with exceptional outcomes.

Vorteile:

Efrective automatic scheduling saves lot of time and effort with a very user friendly interface

Nachteile:

Lag in output at times which result in restarting the app all over again

VBO Tickets and St. Norbert College

Kommentare: VBO Tickets is the Swiss army knife of ticketing platforms. Its exceptional versatility perfectly aligns with our diverse needs across campus and within our community, making it an indispensable asset for St. Norbert College. It's clear they focus on being a customer-first company over a product-first company.

Vorteile:

As the Box Office Manager for St. Norbert College in Wisconsin, I can attest to the indispensable role that VBO Tickets plays in our operations. Over the past 8 years, it has proven to be an invaluable tool for managing ticketing and registration events, both on our campus and within the broader community. We rely on VBO Tickets for a diverse range of events, spanning from alumni gatherings and athletic competitions to visual and performing arts events, camps, and student activities. Its robust features, such as registrations, season tickets, and event ticketing, enable us to maintain a centralized box office while granting departmental access across campus as needed. This has greatly enhanced transparency and communication among our internal stakeholders, leading to newfound efficiencies that have revolutionized our operations. In addition to serving our college community, we leverage our campus resources to offer rental opportunities to non-profit and for-profit organizations in the community. We utilize VBO Tickets to extend the same level of transparency and service to approximately 70 rental events each year, alongside our college-affiliated functions. Our renters particularly appreciate the Event Manager Portal, which grants them access to sales and customer data for their events whenever they need it.

Nachteile:

I've worked with multiple ticketing softwares so it's pretty easy for me to pick up a new one. We also use almost every feature in the system. With the number of features available, I could see how smaller organizations could be overwhelmed by the size of the platform.

Best Decision We've Made!

Kommentare: Our switch to VBO tickets from another similar platform has been one of the best decisions we've made for our business. We've saved money by streamlining fees and reporting, and are capturing more audience data than ever!

Vorteile:

The ease of use for both administrators and ticket buyers is very helpful, and they have a very robust reporting system.

Nachteile:

The data import on the front end was a little difficult but very necessary.

A Symphony of value

Kommentare: Our experience with VBO has been outstanding! VBO has dramatically transformed our ticketing from a manual system. Not only can our patrons see and easily buy online, but we have complete control allowing dynamic pricing. We also have real-time information about who is buy and what is being purchased, critical needs to allow meaningful patron analysis.

Vorteile:

We were looking for an affordable, clean, cloud-based ticketing solution. We needed to be able to let our patrons choose specific reserve seating and also enable staff to manage box office and season subscriptions. I especially like the fact that cost is entirely transactional with no upfront fees, no annual subscription or added training costs or support costs. I've also been happily surprised with the outstanding online and phone support.

Nachteile:

Onboarding was a bit difficult as there was limited formal training. However, the online tutorials are good and online/phone support is exceptional. My primary issue with the platform is what it doesn't do. While it allows basic, online donations, it is far from an integrated donor platform. As a result, we have to maintain multiple platforms to accomplish all our tasks. However, I feel that is a very reasonable compromise for the value/price of the platform. There are also limits on the visual product; seating charts are good but could be presented in a stronger, more patron oriented manner such as using a visual picture of the auditorium and allowing a patron to click on a specific section.

Don't hesitate to check out VBO Tickets

Kommentare: My ticketing provider decided to close down a few years ago so I was forced into finding a replacement. VBO Tickets has surpassed my expectations. My situation is somewhat complicated working with multiple promoters, venues and events so I frequently reach out to Support. They reply in a timely fashion and are always happy to help.

Vorteile:

Very wide and deep software solution. We sell tickets for multiple promoters who use multiple venues. VBO Tickets handles this scenario elegantly.

Nachteile:

With software that is SO deep and wide, and given that my situation is one that I use almost all the features, I occasionally come across bugs. Having said that, VBO is always extremely quick to correct them.

All-In-One ticketing

Kommentare: Overall it is my go to ticket experience for any events and can embed directly onto my website for advanced and GA seating.

Vorteile:

This is a cloud based platform that uses advanced tech to help plan the most advanced events. This is great to use for an event where you want different type of seating

Nachteile:

This is great service! No cons here. works great for events.

VBO is awesome

Vorteile:

I totally recommend VBO. They can help you and your business with so many things. In so many different ways. It's unreal.

Nachteile:

The cons to this software are it's few limitations. This is the only thing(s) holding VBO back.

Reliable and Flexible

Kommentare: As a mid-sized nonprofit theatre, VBO's services have been invaluable to us. The front-end ticketing experience is second-to-none, and we've been able to customize it to fit our needs perfectly. With our old ticketing platform, customers had to leave our website to buy tickets -- now, it's a seamless experience. The VBO team's customer service and flexibility has been another major plus for us. They've helped us grow by implementing new features and designing solutions to fit our changing needs.

Vorteile:

Flexibility, ease of use, customer service.

Nachteile:

Learning curve.

Great Service

Kommentare: The VBO team is great! They are always available to assist with use of any part of the product, and they really try to customize it so it works specifically for your company.

Vorteile:

It's pretty easy to use. It has a lot of features. The customer service is amazing.

Nachteile:

I don't always catch when there are updates, and so sometimes I am behind on new features. I wish there was a bit more customability with the CRM aspects of the software.

VBO is an Excellent Tool!

Kommentare: If you are not computer savvy, learning VBO can be a bit daunting, but the customer service team is excellent. Each time I call them with a question, I talk to a real person who is helpful and kind. VBO is really good for tracking information and allows you to alter your ticketing info and events with ease. The mailing system for customers is OK, but they work well with other institutions such as Mailchimp to make e-newsletters a cinch. Creating pricing deals for customers is also quick and easy to do.

Vorteile:

the discounting system is great, it was really easy to create special deals. The ability to add marketing into the receipt was good.

Nachteile:

It is not a one-stop site. Things like creating a birthday club for our fans was extremely difficult. Newsletter features were very nil.

Good option for small orgs

Kommentare: VBO has a lot of really great features that were not available in our previous ticketing system. We especially like the fact that their ticketing pages are embedded into our web pages so the customer sees a seamless site from start to finish. They are continually making upgrades to all areas of the software which mean they're constantly improving. Their reporting features are not as intuitive or malleable as we'd like. It would be great for them to add a custom reporting center where the client can build their own reports based on specified criteria. Hope they do that soon!

Super Easy and Responsive

Kommentare: We have used VBO for the past few years as the ticketing platform for my nonprofit organization's signature event, the Hoot & Howl. This party pulls in a guest list topping 750 people, and I really appreciate being able to use a friendly interface for both paid tickets and consignment tickets (for our sponsors). My technical assistance questions are always answered promptly, we receive electronic invoices in a timely fashion, our guests find VBO easy to use, and it's a tremendous help when it comes to check-in the night of the event, as well.

Vorteile:

Easy to use- both for our guests and on the back end. Enough bells and whistles to be useful, but not so many that it's all just too bewildering.

Nachteile:

I haven't yet figured out a way to de-segment guests from donors when it comes to targeting email addresses, but I'm sure it's doable.

CMT loves VBO

Kommentare: We value our relationship with VBO. They have helped our organization carefully plan for registration and ticket purchases, updating reports and forms needed to serve our organization. The VBO team is responsive and offers good client support.

Why do business with anyone else!

Kommentare: Big business with personal, customized support! Time after time with various ticketing needs I have turned to VBO and been impressed with their professional, quick training, support, help and even the ability to create features and functions that didn't previously exist. Ticketing
is hard and specific and ever changing but VBO has hit it out of the park every time; addressing challenges and coming up with the best short and long term solutions I've seen anywhere. Affordable and able to take on small or large jobs, it's my go to ticketing solution for their technically advanced product, user friendliness, and brilliant customer support. From small performing arts shows, to subscriptions, to large concert halls, Festivals, Zoo fundraising events and Corporate Conference dine-arounds, there's no environments or tasks they didn't take on for me with reliable, flawless execution. I've used several well know ticketing solutions both back and front end and my favorite is VBO for sure.

Vorteile:

Ease of use and set up to adhere to marketing best practices.

Nachteile:

I haven't run across any yet.

VBO Review

Vorteile:

The software is fairly flexible and has a very clean interface; both for patrons and theatre staff. The template function makes creating events extremely efficient.

Nachteile:

A lot of the neat tricks VBO can pull off are not inherently explained. Some features are only applicable to general admission shows and not assigned seating shows (like group sales: 10+ tickets bought at once) and vice versa.

LOVE VBO - a lot

Kommentare: VBO has dramatically improved our ticket integration on our website and cut our manual backend work in half! Literally. And their customer support has been outstanding

Vorteile:

Intervention Flexibility Ease of use Customer service

Nachteile:

Didn't switch sooner

The BEST Ticking Service We've Found

Kommentare: As a small nonprofit community theatre, ticketing services can often be way more complicated than what we need. When we discovered, we were not aware just how amazing they would be at customizing our experience for our small theatre. The customer service ALONE is worth the cost of use. If I ever have a question on how to do something and can't figure it out, they always respond promptly with more information than I would normally expect. I cannot recommend VBO Tickets enough, they're AMAZING!

Vorteile:

Customer service, ease of use, low service fees, prompt response, website integration

Nachteile:

It has it's minor bugs but they ALWAYS look into them when you bring it to their attention

Brilliant offering

Kommentare: I am utilising VBO for the bands I manage and it has been by far the best platform we have had the opportunity to work on.

Vorteile:

VBO Tickets had been by far the easiest and most user friendly online ticketing system I have made use of.

Nachteile:

There was nothing I didn't like about the platform.

Functional, Flexible, and Fast Customer Service

Kommentare: VBO offers a highly functional and flexible platform for managing ticket sales.There are many useful options for organizations of all types and sizes. Customer service is very quick, and VBO is often willing to add or modify functionality based on client input. The system interface can be a bit overwhelming at first, but VBO provides as much training as you need. And the price could be lower given an increasingly competitive market. Other providers are catching up at lower prices.

One SJWS user

Kommentare: Generally quite positive. Some of the menus are confusing, but once familiar with them, the information I need is easily available. I have experienced no bugs in my interactions with the software.

Vorteile:

No bugs. Has lots of user options for getting sales reports.

Nachteile:

Some menus hard to figure out initially. Some "lists" of customer orders print out awkwardly.

Great software, wonderfully responsive company

Kommentare: We've been working with VBO Tickets for several years and have been nothing but happy. The software is extremely flexible and configurable, allowing us to sell tickets for shows and workshps, with add-ons like merchandise and snacks. But better than that, the team at VBO Tickets is extremely responsive to support requests and feature ideas. On more than one occasion they've tweaked features based on our suggestions, and any time we've needed help with implementation or figuring an issue on our end they've been fast to respond.

Great Software and Support

Kommentare: Our band has used VBO for many concerts over the past 5-6 years with great results. We've used assigned seating twice with zero errors. The amazing thing about VBO is their superb customer support --- always there to help in any way they can. They have truly helped our band get to the next level and help us maximize our audience. We highly recommend this service.