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Über Rentals United

Intelligenter Vertrieb für eine neue Generation von Ferienvermietern

Erfahre mehr über Rentals United

Vorteile:

Very easy to set up, customer support team was there every step of the way to encourage the right moves.

Nachteile:

Quite difficult to find a con for this particular product.

Bewertungen zu Rentals United

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,0
Kundenservice
3,9
Funktionen
3,8
Preis-Leistungs-Verhältnis
3,8

Weiterempfehlungsquote

6,7/10

Rentals United hat eine Gesamtbewertung von 3,9 von 5 Sternen basierend auf 134 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (134)

Jarry
Jarry
Franchisee - Owner in Philippinen
Verifizierter Nutzer auf LinkedIn
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Outstanding Customer Service

5,0 vor 6 Jahren

Kommentare: We recently resolved our problem on securing the payment and the double booking. The Customer Service in Rentals United is world-class and I never felt alone as I go through the process. The support staff helped me all throughout - from set-up to the actual operation. She was available all the time even thru chat/email/conference-calls for customer concerns. She gave me the resources where to find the info I need and was able to fix the problem. And this is raising the bar of Customer Service because in this fast changing world - people, human interaction, problem-solving, technology, and after sales service, matters. We should place customer service as a top priority that makes our products worthwhile. Profit should always be last as it follows when everything works fine!

Vorteile:

I work remotely as an assistant to a Property Manager who is also a Realtor. It's just the right app we needed to increase the revenue from the leased properties. Booking confirmations are pouring in, you just have to manage it well.

Nachteile:

You just have to read rules and policies for each of the channels, and be subject to their rules. Other than that everything is fine!

Kimberly
CEO in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Couldn't be happier!

5,0 vor 3 Jahren

Vorteile:

We switched to Rentals United and the experience has been awesome! They have excellent customer service, their training is very well organized and helps you feel confident adding new channels to distribution before you are on your own, and their troubleshooting process is so much easier than what we have worked with in the past. We saw an immediate increase in bookings across our hotel channels and haven't had any issues stemming from their software. They have excellent communication and respond very quickly!

Nachteile:

No cons so far! Easy to use, love the layout, good design, increased our bookings and website placement.

Justin
Justin
Head of Development in USA
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Worse software/service I have ever used

1,0 vor 3 Jahren

Kommentare: We continue to use Rentals United because of our existing integration and a sort of "better the devil you know" outlook. However the many, constant issues we have with the service and support are close to pushing us over the edge to find an alternative.

Vorteile:

There's really not much positive to say about Rentals United. They do allow us to list our rentals on a variety of channels (VRBO, Booking.com, Expedia) but their product is barely usable in a variety of ways. Really the onl

Nachteile:

Our main interactions with Rentals United are via their API. Our in house PMS software connects to RU and pulls in reservation information, syncs calendars, pricing, taxes, etc. Rentals United API is antiquated (XML only) and barely functional. The endpoints frequently change with no prior warning, and you can tell they have no QA because we'll see that the change was some misspelling of an existing attribute that caused our integration to stop working. We have to depend on a "comments" section in each reservation to pull in vital financial information like how much the guest paid in cleaning and taxes. This information is frequently omitted and RU support just throws up their hands and claims ignorance as to why its not provided. Almost every interaction with support is drawn out and doesn't lead to any positive outcome.

Antwort von Rentals United

vor 2 Jahren

Hello Justin, we are truly sorry to hear you have had a negative experience with our product and support teams. Please note that your RU Key Account Manager has been trying to contact your team for the past months but has not had any response. These regular meetings between our teams are crucial, as this is our opportunity to communicate any API updates ahead of time and address any concerns you are faced with in an efficient and timely manner.  Our API team has confirmed that our endpoints have not been modified for the last 5 years. Additionally, we have extensively reviewed the requests submitted to our support team and we can confirm that back in August 2021, a more efficient way to extract the fees and taxes was offered as an alternative to using the "comments section". Please contact our team on support@rentalsunited.com with your updated contact details and we would be delighted to put you in touch with your dedicated Key Account Manager to further discuss your concerns.

Bart
Business Owner in Polen
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Good value for money and customer support

5,0 vor 3 Jahren

Kommentare: ALL IN ALL, good value for money and a solid product that is being improved constantly.
Prepare for bumps and sweat during integration and use extra external services to generate extra income and make it easier and more guest friendly.

Vorteile:

STRONG POINTS 1. Rentals United is mostly a solid CHANNEL MANAGER with the broadest spectrum of OTAs available on the market. I've connected to most of them, but 5 top performers generate almost all bookings in London. Still, there were hardly any connection issues after nearly 2 years, and I avoided the nuisance and stress of double bookings and iCals failing, improving my OTA mix and revenue. 2. PRICE The more properties you have better the price. After our research and having circa 40 units to manage, it was the best value for money as the price is fixed and you know exactly how much you will pay. You can integrate some external software which I describe below and that costs extra. 3. INTEGRATION WITH OTHER SERVICES We found external DYNAMIC PRICING integration (Pricelabs, Beyond Pricing or Wheelhouse) and OPERATIONAL APPS (Wishbox, Chekinn, Doinn, HelloHere, SuperHog) great. For payments for direct bookings, you can integrate STRIPE (a flat fee per charge if generated from RU, free if you take payment manually). These apps are optional, and you pay extra for them, but we are glad we found them!

Nachteile:

Free FEATURES could improve 1. BOOK DIRECT Free website generator creates one page per listing, but guest cannot search for availability between all your listings, which makes it not very useful. We mostly get bookings from the OTAs, and direct bookings are from returning guests, so it is not a deal-breaker, but it would be great to have this function. 2. GUEST PLANNER is a place where you can see a snapshot of what is happening at your properties: your current reservations, check-in / check-out; You can also communicate with guests there. It's a bit difficult to use when you have many properties - in our case, we used the multicalendar available in the software and integrated external communication service available on RU. 3. GUEST COMMUNICATION - you will receive messages from all platforms on your email, and you can message guests on most platforms (I believe not all, but I'm not sure) from Rentals United directly. Instead we use one of the integrated software providers for that as it allows us to upsell, take pre-check-in data, security deposit, etc. and communicate via WhatsApp, text message, online chat, so that guests cannot miss our messages - not everyone can access their email at all times, so the text message backup is great.

Antwort von Rentals United

vor 3 Jahren

Hi Bart! Thank you so much for this amazing review!! We really appreciate your feedback and we are happy that you are satisfied with our product and service. All the negative points you have stated will be taken into consideration for future platform updates. We wish you a wonderful and productive season! The RU Team

Irene
Revenue & Pricing Manager in UK
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Serviced Apartments Channel Manager

4,0 vor 5 Jahren

Kommentare: Pleased working with them, they will work on any issues rise but it takes just a little bit longer. They do come back with solutions and also suggestions. Overall the channel manager is working well with serviced apartments.

Vorteile:

Dashboard provide information summary information such as how many properties, how many bookings and how many channels connected. There are more details display on total arrival, bookings the next 7 days and all bookings the past 30 days. Which is quite handy, to have a glance look if we need to search booking arrival within a week. On Services, Sales Channel, it displays all the channels which is connected and showing any listing errors Guest planner is a great overview for bookings and you can search bookings on it as well. On My Bookings, we can filter bookings based on arrival or when the booking is made and also from certain channel, confirmed or cancelled bookings, this information can be exported to Excel file On my properties, if you work with ResHarmonics, then any data loaded in resharmonics for the properties will be transferred to RU on this page. Where we can view the property page as guest and the link can be sent to guests where they can check the rates and also make the booking from the link

Nachteile:

Can't delete or hide the past sales channel even though we are no longer working with them There is no error notification sent back to us by RU if the rates or LOS sent to OTA failed. Expedia and Booking.com has maximum 28 days booking window and if by mistakes we send an update, where there is a minimum 3 nights on certain dates and remaining length of stay is 30 days. This update will fail in nights restrictions,but rates will be updated and the minimum nights will revert back to 1 night in Expedia as they don't accept more than 28 days LOS. Reporting errors, we need to fill the forms online, which takes more time then sending an email to support. It would be easier if we could send an email to support team and auto email response created the case number instead of fillings all the questionnaire. Support team is great, but it does take time for them to come back and help to rectify the error. You will hear the response within 72 hours since the case is raised

Fabian
VP in Singapur
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Software with good ideas but unethical management, terrible functionality and poor communication!

3,0 vor 3 Jahren

Kommentare: The idea of ​​simplifying the procedures and needs in the hospitality sector and the tourists apartments that they propose is great, many useful and value-added services for the owners and managers that they claim to have is really incredible, ...BUT the reality is different , because not all of them work, channels outside of Booking.com, Airbnb and Expedia, hardly have reservations, if not none, not to mention that for years the synchronization has been poor and problematic, in addition to being super slow in everything, any update, change or bug, it took forever, sometimes weeks ...horrible! ...Even so, after several years with them since their inception as a company, putting up with all their beginner mistakes, and in the pay-per-use mode, at the end of 2020 in the midst of a Covid 19 pandemic and disaster in the tourism sector, they forced me to change to a monthly payment plan or leave the platform!!!, they don't care about all the years, times and resources that our company dedicated to them, they told me: either you pay about 90 euros per month, or you leave the platform. ....decide for yourself if you want to work with such a company... In the last months of 2019, I must admit that for some reason, customer service improved a bit compared to previous years, but nothing else, at least for me, with the experience of so many years with them, it is worthless the mandatory monthly payment that they demand. , I COULD NEVER RECOMMEND this software to anyone!!!

Vorteile:

They have a great idea, but have never quite managed to make it work...

Nachteile:

Some people from Rental United customer service should give them a medal for good work, endurance and exemplaryness, they are really good, for putting up with so many complaints and software malfunctions, and still giving such good service.

Antwort von Rentals United

vor 3 Jahren

Hi Fabian! Thank you for your review!! We are pleased to hear that you like our platform and service. We also take a lot of pride in our customer service, so it is wonderful to hear your feedback. We strive to improve our service and we are very happy to know that all the work is paying off! The channels we offer all work and we do have proven statistics in this regard. I understand that some of the channels you picked did not perform well for your region. In regards to the monthly payment, this has been switched years ago and the limit date for the last remaining accounts was the one on which we contacted you. You were the last RU client not paying for the monthly fee. We are sorry about the impact that this may have had on your business. The RU Team

Sam
Director in UK
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Getting us connected

4,0 vor 6 Jahren

Kommentare: Overall I am happy with Rentals United and think it is good value for money. Like everything, you need to invest some of your own time to get what you want out of it. I have a good working relationship with my account manager and I hope it lasts a lot longer too with a positive output for us.

Vorteile:

Rentals United is a great way to connect to channels to get your inventory out to the masses. It is pretty easy to use but then I integrated via our booking software which saved a huge amount of time. I could imagine it being pretty heavy having to load each individual property if you have a portfolio of 10 or more properties. As I am a small agency with 33 properties, I am assigned an account manager and we have fortnightly calls to make sure all is running as it should be. If there are issues in between those calls, you can raise a support ticket which normally gets answered within 48 hours.

Nachteile:

We struggled initially to get our software and RU to work seamlessly together on rates and restrictions but now that is all sorted, it's very easy. For those needing to load rates manually, there is no 'clone' tool to use the same rate periods for your properties on your portfolio but then adjust rates which makes it a laborious task when you need to enter the same rate periods over and over for multiple properties. We still have an ongoing issue where the balance due date on HomeAway integrations gives the day of arrival which is not what we want so we basically risk confusing the guest and refer them to the T&Cs they should read when booking via HomeAway which states balance payments are 8 weeks before arrival date. Rentals United say they will fix this but it's not imminent. It can be tough to speak to someone if there is an urgency to your requirement but overall, I have not had a nervous breakdown because of it!

Anna
Channel Management Lead in UK
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Some struggles at first but good support

4,0 vor 7 Jahren

Vorteile:

There are good consistencies between the platforms, so what could be extremely confusing is made simpler. Our account manager (and connectivity manager who helps with a lot of issues too) have been very helpful and informative, explaining processes when we're doing something new, patient when there have been issues and overall very good to work with, despite some early teething issues as we got used to the platform.

Nachteile:

There have been some issues e.g. with billing, or waiting on payouts for bookings. Some platforms have better or worse connections with RU which drastically affects our workload and how we function with the platforms. When there's an issue e.g. with calendars they are usually quite quick to respond, however the answer is quite often that they can't help, which is frustrating but understandable when the issue didn't originate in RU.

Joseph
Manager in Australien
Immobilien, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Rentals United + YESBOOKIT PMS

4,0 vor 5 Jahren

Vorteile:

1. Straight forward easy to use 2. Synchonisation with YESBOOKIT is getting better

Nachteile:

1 Mapping is a little messy. I think you should be able to do this from the property rather than the channel. i.e. select your property and right click connect to all available channels. 2. Ability to hide channels that are not applicable 3. Errors need to be emailed 4. More Synchonisation 5. Ability to have more complex rate strucures

Karolina
Karolina
Office Employee in Portugal
Verifizierter Nutzer auf LinkedIn
Freizeit, Reisen & Tourismus, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Powerfull channel manager, but withour any futures

4,0 vor 5 Jahren

Kommentare: I don't like them, but I need them...

Vorteile:

They have integration with planty of booking channels, but general they focus on high number amount of integration not on important ones. They don't have integration with VRBO and Home Away, one of the most important channels on earth... Also, they are poor in tools and futures... With this high price they should be multi task app

Nachteile:

When something broke or I need some information, you wait ages for replay and sometimes you didn't get correct answer. I'm sick even when I think that I need help from support. Also they not polite and nice Integration, should be with more important channels

Andrzej
CEO in Polen
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

The worst company in the market

1,0 vor 7 Monaten

Kommentare: We did a 2 month test with connection with bookingsync for multi units. Complete disaster, wrong prices calendars show booked guests couldn’t book for certain days, wrong accountings connections. And sending us bills for months after we cancelled our agreement. Send 10 emails to accounting - zero response We lost largest Clint with 16,000 apartments and preparing for a lawsuit

Vorteile:

Great promises zero delivery, huge problems with connections

Nachteile:

We are 100 mill company we manage over 1000 units Very bad communication, not answering our calls not addressing our technical connection problems. Company have lied to us that has connection with bookingsync. Complete nightmare the worst experience in last 6 years

Antwort von Rentals United

vor 7 Monaten

Dear Andrzej, We want to extend our thanks to you for the time you spent on the phone with our team following the review you provided. While many of our clients seamlessly manage their account integrated with BookingSync/Smily, we want you to know that we are actively investigating the issues you have experienced with the help of the tickets your team has opened with our Support Team. Your feedback is invaluable in helping us improve our services and also our connections to our partners.

Nick
Portfolio Manager in UK
Freizeit, Reisen & Tourismus, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Growth

5,0 vor 4 Jahren

Kommentare: Rentals United was our first foray into the world of Channel Managers after what was a painfully thorough research process in 2017. Their task was to facilitate our growth and exposure to the wider booking platform market and quite simply they exceeded every expectation and goal we had set. We found ourselves struggling to manage the admin side from the speed at which we started receiving reservations! The support and guidance provided by our Account Manager [SENSITIVE CONTENT HIDDEN] was World Class. We can't thank her enough for her help throughout the research process and then the frequency with which we received updates and suggestions for promising channels. She was readily available for questions and was a large part of how successful the integration was.

Vorteile:

The software is so user friendly! The ease of which one can upload,edit and push their portfolio made the entire process as straightforward as one could want. That partnered with the elite level customer service made the entire experience a wholly positive one. The API's were reliable and we didn't suffer any connection issues with any of the major channels.

Nachteile:

Nothing bar a few system outages but these were communicated to us and resolved very quickly.

Antwort von Rentals United

vor 4 Jahren

Dear Nick, Thank you for this wonderful 5 Star review! It's feedback like this that makes all the hard work and dedication our team puts into creating a first class experience for our clients absolutely worth it. It is even more awesome that you have been swamped with bookings since joining, this makes us super happy :) We hope 2020 continues to be as successful as the last 2 years in our partnership. The RU team

James
CTO in USA
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

The Juice is NOT worth the squeeze

1,0 vor 3 Jahren

Kommentare: We were looking for exposer on the "map pack" basically Googles exposer for hotels in our area. This service was supposed to provide this. In a round about way it did but units were so obfuscated we did not see any return on our investment. Exposer on their channels was time consuming to set up, payment to and from Channels(vendors) vary, trying to create a uniformed policy was not possible. We did not file an account closer ticket so our account renewed when we ask for a refund the denied it. Even though we had not used this service at all in 4 months. Not impressed.... On a up side their customer service response was quite good.

Vorteile:

Tons of channels to advertise on, no idea on ratings of channels .

Nachteile:

Every channel you set up has a different policy, you have to set up each one separately, not worth the time and effort, for the amount of exposer and return we received. Payment options vary from every channel. a uniformed accounting system would be amazing, but not available. We canceled our account after 10 months, and pulled all our units from service, we did not file an account closer ticket, our account renewed, we ask for a refund,( we were not using the service ) and was denied. Not what I would call "Customer oriented". We do not use this service now and will definitely not use them in the future when our needs or goals change.

Antwort von Rentals United

vor 3 Jahren

Hello James, Thank you for sharing your experience. Upon further investigation, we can see that a refund was agreed and processed for your renewal fee. We were happy to assist you in resolving this issue and find a satisfactory agreement with you. We understand that working with different channels caused some frustration, as each channel has different payment policy. Our Partnership team is constantly working together with our Partner channels to improve your experience, and our Support Team is also happy to help if there are any doubts by contacting the sales channels on your behalf. Sincerely, The RU Team

Andrea
Managing Director in Schweden
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Good potential, very poor/non existent customer service

2,0 vor 6 Jahren

Kommentare: It could be a good software but lacks in customer support

Vorteile:

It's easy to use and well designed. A good number of channels available for connection. A fixed price per month is good if you receive a good amount of reservations.The only problem is that it does not deliver what's promised.

Nachteile:

The biggest issue of this product is the customer service. Before I paid the subscriptionI have been literally chased by their salesman, available at every time and day of the week. After the first purchase they never responded before a couple of days time and NEVER deliver what they promise. I have been dealing so far with 3 different people, all of them left their position with no notice leaving me sending emails to empty desks. It's presented as a time saver software but it actually takes lot of time only to have the channels actually connected. On the dashboard the channels look connected but if you check channel by channel you would discover they were not active at all. Lot of problems with Expedia with wrong push of the rates all the times. I think it could be a good product if they only would invest more in customer support and less in sales. Selling a product is relatively easy, keeping a customer is the hard part.

Antwort von Rentals United

vor 6 Jahren

Hi Andrea, thanks for your valuable feedback. I've spoken to your account manager, Nicolas and I'd be happy to help speed things along so we meet your expectations. Feel free to contact me directly if you need some more assistance (james@rentalsunited.com)

Steven
Managing Director in UK
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Does everything you need it to do!

5,0 vor 4 Jahren

Kommentare: We were a very early adopted of RU platform some 4 years ago now and have seen huge improvements in speed of the site, response time to issues and the general professionalism of the business. RU is at the forefront of channel connections and simply do what they say they can do. Our key account Manager [SENSITIVE CONTENT HIDDEN]has been excellent over the last year or so and has added a human touch to some complicated tech issues.

Vorteile:

It just works, makes very complicated connections fairly straight forward, with very little training my team learn how to use the software quickly. The most important element is 'trust' and we trust Rentalsunited with our properties connections.

Nachteile:

User interface could do with a little updating.

Roya
owner in USA
Immobilien, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

horrible servicer

1,0 vor 5 Jahren

Kommentare: very bad

Vorteile:

Their customer service is horrible. I used them for a year just for booking.com integration since my CRM was not integrated with booking.com at the time. Every time I got a booking I had to call the guest and get their credit card info. None of the information was integrating to my system. Only the calendar was syncing. Oh.. And their invoices to collect the booking fee were coming in through perfectly! I asked their customer service to fix the problem on a few incidents and all I got was an email link to support. No one actually initiated a call to me. They are somewhere in Europe. I think in Spain. Maybe they do a better job in Europe!

Nachteile:

Their customer service is horrible. I used them for a year just for booking.com integration since my CRM was not integrated with booking.com at the time. Every time I got a booking I had to call the guest and get their credit card info. None of the information was integrating to my system. Only the calendar was syncing. Oh.. And their invoices to collect the booking fee were coming in through perfectly! I asked their customer service to fix the problem on a few incidents and all I got was an email link to support. No one actually initiated a call to me. They are somewhere in Europe. I think in Spain. Maybe they do a better job in Europe!

Jennifer
Operating Partner in USA
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy to Use!

5,0 vor 4 Jahren

Vorteile:

It is very easy to use and understand and our rep [SENSITIVE CONTENT HIDDEN] is very responsive and helpful.

Nachteile:

I wish there were more amenities to choose from so more details would push through to the OTA's.

Filipa
CEO in Portugal
Freizeit, Reisen & Tourismus, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Software

5,0 vor 4 Jahren

Kommentare: With Rentals United i can have availability and prices connected on different platforms.

Vorteile:

Rentals United its easy to use, and its a perfect option to easily connect to big listing sites and niche ones. I use for more than 2 years and i never had an overbooking problem! Thank you

Nachteile:

Nothing to declare. I liked the software

Antwort von Rentals United

vor 4 Jahren

Dear Filipa, Thank you for leaving us this perfect review! We are so pleased that the software is benefitting your business and has been for more than 2 years. Wishing you all the best for 2020. The RU team.

Elizabeth
Manager in USA
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Adding lodgings a technical headache. Expensive due to lack of support & slow channel connectivity.

3,0 vor 6 Jahren

Vorteile:

Quick calendar syncing. There are lots of channels to choose from. Seems like company has good visions for the future, i.e. collaborating with bookings on google.

Nachteile:

Poor customer support. RU is located in Europe and it sometimes takes four to five days for any feedback. You can only communicate by email and the feedback is often impatient and condescending. Payment is upfront for an entire year and goes up dramatically when you add one lodging. The staff then offers minimum support to set up and sync these units with different channels. Notincreasinf revenue since implementing RU.

Lauren
Onboarding Manager in USA
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Very happy with Rentals United

5,0 vor 5 Jahren

Kommentare: We have had a wonderful experience with Rentals United after 3 years of being with them.

Vorteile:

The software itself is user friendly, and more importantly if any issues do come up, our market manager is always available and able to assist very quickly.

Nachteile:

The only flaw I can see is sometimes specific fields required don't get pushed from Guesty, but it's a relatively easy fix that can be done manually in RU.

Idan
Company director in UK
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

10/10 Recommend

5,0 vor 5 Jahren

Kommentare: Rep from Rentals United gave me a VIP treatment consistently. She is so intelligent and kind and helped us in our new company with patience and expertise.
I would like to recommend her and the company to anyone.
I am very grateful to have worked with her. She is a true professional for me- helping to solve problems every week, sometimes every day.

Vorteile:

It's a good software, connecting with Guesty. It's a pretty good setup and make sense once you work with it for a while as they complete each other and together are very powerful and smart. It takes a bit of time to learn, like anything useful in life.

Nachteile:

Nothing really negative. Like everything in life it takes time to learn it. This is up to the user.

Emilios
Marketing Manager in Zypern
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Very easy dashboard - Excellent service

5,0 vor 6 Jahren

Vorteile:

This is the 3rd year i'm using Rentals United. I'm 100% satisfied with the platform as well as the support i received so far. Whatever problems i've had they were resolved in a few hours. BIG thanks to my two past account managers Andreas and Linda and to my current account manager Bruno Mauro!

Nachteile:

The only con is that you can't add discounts to certain channels like booking.com. If they can add this, Rentals united will be even better

Lucy
Holiday Rental Manager in Australien
Immobilien, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Fabulous Support

5,0 vor 5 Jahren

Kommentare: Rentals United has enabled our company to push our holiday rental homes to more websites whilst integrating with our booking management software.

Vorteile:

After quite a few teething issues Rentals United and their team worked with us to ensure each of our issues were rectified. Now the system is fantastic and integrates seamlessly with our current booking software.

Nachteile:

A few teething issues which were sorted out quickly and professionally.

Katrina
Director in Neuseeland
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Easy to use but expensive

5,0 vor 4 Jahren

Kommentare: Excellent support and training

Vorteile:

I was new to using a channel manager and RU is easily to implement into your business and the training and support is excellent even when they are on the other side of the world!

Nachteile:

Some limitations if you want to use it as your channel manager and booking software - we implemented with another software to track bookings and create cleaning lists - which does make it quite expensive.

Willy
Owner/President in USA
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Rentals United Strive for the Very Best!

5,0 vor 6 Jahren

Vorteile:

- Excellent Direct API Integration - They bandwagon into the latest, and popular Channels - The Key Account Manager follow up, and drive tasks to closure

Nachteile:

- Direct Relationships to Channels should be improved, at least the popular ones - Faster Integration Time connecting to Channels