Bewertet am 13.11.2015
Fantastic product backed by remarkable customer service
Kommentare: e-CImpact is simple to use from the administrative end AND the customer end. The grantor will enjoy the ease with which they can create and manage application and reporting processes. The applicant will enjoy the user-friendly online process. Application/report reviewers will navigate through the system with no trouble at all. The flexibility of e-CImpact allows an organization to customize the process, the look, and the feel in a myriad of ways. The product is wonderful. The big bonus is truly EXCELLENT customer service. Their employees are knowledgable, kind, and (perhaps most importantly) patient. More than that, they genuinely want to meet the needs of their clients. They consistently ask for feedback and they listen! They are always looking for and implementing improvements and upgrades to e-CImpact. I highly recommend Seabrooks' e-CImpact.
Bewertet am 7.7.2015
Overall I have had a good exerience with the system.
Kommentare: Customer service is always spot on, I feel as though my enhancement requests are taken seriously, the system is constantly being updated and worked on to make improvements. The knowledge and expertise of the staff at Seabrooks is top quality. There are small things about the system that can be difficult such as alpha order of things, agency level v. program level issues and some reporting that tends to be more difficult for the user that is more Community Impact and less IT staff.
Bewertet am 30.7.2015
Great product- excellent support
Seabrooks team is incredibly supportive and knowledgeable. There are literally weekly enhancements that occur in response to customer requests.
While some activities take a few extra clicks, the team is always looking for ways to create efficiencies. New users have access to training videos and materials to assist in learning the necessities of navigation. We have been using e-CImpact for over 10 years and remain loyal customers as they only continue to improve and innovate.
Bewertet am 20.11.2015
Exceptional customer service and a right sized and customizeable product for our needs.
Kommentare: We implemented EcImpact this year and have had amazing support every step of the way. The advice offered during implementation helped us clarify what we were looking for of applicants and the templates saved lots of time. The customer service was amazing, especially given we were making major changes to our funding application process.
Bewertet am 2.7.2015
grant processing for various types
Kommentare: Nothing but accolades about the products..the service....and results.