Restaurant365 Erfahrungen

Who knew it would help save money?

Kommentare: We have saved money by using the software, and it has been a great management tool.

Vorteile:

Restaurant365 has revolutionized restaurant accounting. It has made it easier for us to keep track of our finances and see more readily exactly how our stores are doing.

Nachteile:

It was a bit clunky at first, but the friendly and helpful CS agents have helped us every step of the way.

R365 Review

Vorteile:

Ease of use in the menus and the ability to see all transactions

Nachteile:

Inventories can be a little slow to record

Feeling Lost

Kommentare: I am hopeful to get started and rolling in R365, but have a feeling it will be a long road before that happens due to their lack of communication or willingness to help a brand new customer.

Vorteile:

Restaurant 365 is a great cost cutting and accounting management tool. The third party implementation team is engaged and very helpful

Nachteile:

The process for customer service starts and ends with sales, which had many false promises. - Incorrect billing dates and cycles - Bank connection issues, that were raised in sales call and promised to not be an issue are not a huge issue. - No one managing the onboarding process. AP Payments beginning 5 weeks past go live date. - multiple "tickets" that have never been resolved - lack of being able to speak with anyone about resolving me issues.

Nice program for bigger restaurants or has multiple locations

Kommentare: I had worked for a small restaurant briefly as an event planner, and helped out in other areas - such as Restaurant365 because of my computer knowledge.

Vorteile:

Everything needed in one stop. It is nice to not to have separate software packages.

Nachteile:

The price - The yearly rate is a bit much for a small restaurant.

On the way

Kommentare: We have streamlined our accounting process. It still needs work, but it's much better than using quickbooks online. We use the invoicing, payments, and inventory weekly if not more frequently.

Vorteile:

Ease of use, in depth customization and all of the information that you can need for restaurant management

Nachteile:

Bugs, crashes, faulty features, but that's about it

Buyer Beware! Inconsistent, rates increase yearly.

Kommentare: I can see the potential in this program. However, 2 years later, we are still only using basic functions. I paid for Pro Services (14K) and still things are not right and somehow they are back to the way they were before! Frustrating! I don't have accurate information to run my business or to satisfy banking questions. Buyer beware! Rates started out resonable, then increased 6% each year. Now I'm paying 3x more than I was before basic functions that don't work correcly. I keep giving it a chance, but we will probably have to cancel. It's a liability to your business when you count on correct numbers and they are not correct.

Vorteile:

I like the features in this program. However, the learning curve is too high. I like that is on the cloud and the customer service ticket items are quick to respond. The potential is there.

Nachteile:

The basic accounting functions should be set up easier and more standard. (P&L, Balance sheets, customer statements, chart of accounts). There should be a standard template that then can be tweaked for the business. We have never been able to use other features as they are difficult to figure out and we are still having problems with clearing bank items. Everything costs money to fix. The onboarding was overdone. Way too much info and is cluttered.

waste of a ton of time and money

Kommentare: I lost a lot of my time and money for hundreds of hours of my time and even more my accountant that used the software to pay bills.

Vorteile:

Integration with vendors but only two of them were helpful

Nachteile:

The complexity, lack of customer service, Had to create tickets and wait for days for a problem and most of them were never resolved. The app constantly crashes and malfunctions at best.

R365 great accounting/HR solution for restaurants looking to reduce tech stack

Kommentare: Great customer support with excellent reporting tools that save time and help identify opportunities to improve the business.

Vorteile:

all in one solution with AP, AR, Bank Recs, GL, HR, Inventory, Variance reporting, etc.

Nachteile:

No cons that I'm aware of at this time. The deployment can take a long time due to testing and customization.

Really a product still being tested

Kommentare: Nice people that try to cover the problems with promises rather than solutions.

Vorteile:

If you only listen to what they are selling you, then this is a solid product. On boarding was outstanding and setup was handled well. Nice that it is cloud based. Dashboard took a long time to reflect the correct information. Now it no longer works and we have been told for a month that additional resources are being added to solve the problem. If they could do everything the sales people claim the program will do then it would be a solid solution. Unfortunately, sales and functionality are not in sync.

Nachteile:

Misrepresentations. There were a bunch of features discussed before our decision to transfer our systems from Compeat but have spending multiple hours trying to figure out why many inventory features like PAR's do not work we were finally told that the feature was still being developed. Here are the types of answers from support we are getting after a year "There were some issues discovered that forced us to roll it back with the intention of re releasing it shortly after. It has been deprioritzed since then however I am expecting it to be re released this qtr. I will follow up with our product team to get a more concrete expectation for you. " Or "They are working to correct in a more targeted fashion with additional resources now involved in the project. Regardless, I escalated your inquiry just to make sure all parties are aware of what you are experiencing." No solutions

R365 is what every chain should use

Vorteile:

It is a powerful accounting toolsuite that is geared just for the restaurant industry. It is module based and you can add on what you need including features like labor and scheduling and franchisor related products.

Nachteile:

Had to pay for an extra reporting tool, Renovo, to get all the reports we needed.

Cfo

Kommentare: Switching to R365 has been the best back office operational decision we have made in 30 years

Vorteile:

Integration of all companies on one platform and ease of financial transaction interaction between them AND fairly seem less integration with POS /Toast data

Nachteile:

I don’t like the submit requests for improvements. This is burdensome and seems to go into a black hole or you have to become a promoter of your idea

Converting from Compeat not easy

Vorteile:

Able to drill down on transactions easily

Nachteile:

Most everything else, especially their start up support. Budgeting was like an afterthought and very time consuming

R365 is a Robust Solution

Kommentare: Overall, we have had a positive experience. The onboarding process was great and the support has been good as well.

Vorteile:

R365 has nearly all the software a restaurant would need in 1 solution. Inventory management, accounts payable, scheduling, payroll, etc.. We like that the software is specific to the restaurant industry and that the customer service seems to be very quick and efficient.

Nachteile:

As compared to the previous software we utilized, R365's interface is less user-friendly. It has been a bit more difficult to produce the reports that we were used to and the scheduling interface is lacking certain staff notification features for schedule changes. While R365 is continually improving and providing features, we will continue to learn the software more in-depth and be able to take advantage of everything it offers.

Not Quite There Yet

Kommentare: Our overall experience with Restaurant365 has been less than stellar. Adoption and setup took a long time. Support issues are not handled quickly, and there has only been one instance where a support person agreed to speak with me over the phone - they almost always limit communication to emails, which can take longer and is hard to fully explain the problem. I also feel that the system is very inconsistent. We have experienced issues with the entire site being down during our accounting close week, which is very frustrating considering all of our financial reporting and data is housed in this system. I think this software *could* be great but it needs a lot of work and testing to get there.

Vorteile:

I like that 365 gives us the ability to share real-time financial information with the site level teams. They can run an Income Statement for the current period at any time without having to wait for our team at corporate to publish financials.

Nachteile:

There are too many features that aren't available yet or don't quite work as expected. When I use this software I feel like I'm using an unfinished product. For example, the workflow approval for invoices has taken a very long time to release and it still does not always work correctly. Also, we've had issues with units of measure not converting correctly on reports, which was a back-end issue and took weeks for developers to fix. Lastly, we've had many issues with Stock Counts including odd, unexplainable pricing changes and counts that seemed to disappear after a 365 support person "looked into" our issue.

Restaurant365 Review

Kommentare: Having a cloud based software is the way to go! You get the benefits of accessing the system anytime, anywhere. Our operations team can now access their P&L's and they love it! Being able to drill down into the P&L's and Balance sheet is simple and the analytics in the reports are very useful. Unfortunately we are not able to be POS integrated so we cannot use the software to it's full advantage but from what we get out of it right now it is a step above where we use to be. It's an innovative company that is always looking to better the product and frequently releases new features. Overall a great product and would recommend!

Vorteile:

Pros include - cloud based system, unlimited amount of users, ability to have invoice images attached to invoice entry, bank reconciliations are quick & efficient and rock our socks off, there are multiple reports available that are pre-built and can be customizable, the ability to drill down into P&L's and balance sheets has taken our team to the next level with auditing financial statements.

Nachteile:

Some of the cons we have experienced is that the dev team can't fix issues in a timely manner. We'd like issues resolved quicker but it may take more time than we hope. We wish the search function was a little better. You can search anything but in order to get results you have to know how it was entered into the system.

The Hospitality Industry Needs This Program!

Kommentare: This program has changed the tracking of funds for our company. It is easy for multiple users across the country to have access to our financial breakdowns. This has made a huge impact with our accounting department, holding mangers responsible for inventory issues, keeping a running safe log and communicating between users about each shift. This has been a wonderful experience and I highly recommend it to anyone in the hospitality industry. This will make your life so much easier after you initially get it set-up to contain all of the items you purchase on a regular basis. Do yourself a favor and stop stressing the financials, this program will do it for you!

Vorteile:

This software program makes processing every financial transaction so easy! We are able to track safe counts, leave important messages in the Manager Log, our food deliveries are auto-batched into the accounts payable section and all products we purchase are entered into this system. We can enter invoices and break them down to the cost of individual items, tax, proper categories and so much more.

Nachteile:

I honestly haven't had any bad experiences with this software. The hardest part was getting it set up initially with all of our regular products, after that it has been smooth and easy to use.

Good software, but some flaws that need some work

Vorteile:

Overall this software has a lot of very good features that have saved a lot of time. The automatic inter-company transactions have saved a lot of time, and having an EDI connection with the majority of our vendors saves a ton of invoice processing time. Server issues seem to have evened out, initially had a lot of connection/downtime issues.

Nachteile:

Development time for new features is very slow and buggy. There have been features that were promised to be coming 'very soon' when we first implemented it that are barely out now after almost a year and a half. Reports in the system are wonky and not very customizable, options for categories are overall strange and don't make the most sense. The screens for processing invoices and journal entries is a mess on the eyes and it's not very easy to distinguish when there's multiple people processing/approving invoices. They just now added workflows as a feature but its still lacking from my experience with other softwares. There's barely any communication when there's going to be downtimes from the servers which creates a problem trying to get work done on a regular basis. Things have gotten better over time, and things seem to be more stable performance wise.

Review from a Finance Manager

Kommentare: Our overall experience with the software has been great. It integrates nicely with our other systems, like our POS and invoicing system. We as a company may not be fully utilizing the software and trying to retroactively getting different sections up to date takes a long time, if you have multiple concepts. The system runs slow at times but it is nice to be able to see and analyze all of our financials under one login unlike quickbooks in which you have to switch back and forth between logins to see your different locations.

Vorteile:

I like that it easily integrates with Toast and Aloha POS. It is also very good at breaking down the different financial statements like the profit and loss and balance sheet. If you have multiple locations, it is nice to see everything in a single login and that you don't have to switch back and forth between locations.

Nachteile:

If you don't have a little financial background it may be a little hard to navigate the software. The software is nice and comprehensive but if you come in as a user after everything has already been set up, it is a little hard to understand. I would like the training materials to be a little easier to understand or at least have videos. Sometimes the software can run slow which can be inconvenient if you are trying to do things in a quick manner.

CFO review of Restaurant 365

Kommentare: One of the best aspects of Restaurant 365 is that the accounting tool allows for custom periods so that P & L statements can be easily compared to budgeted projections. This feature allows our managers to adjust to line item expenses on a daily and weekly basis. Although no new software integration comes without some pain, Restaurant 365 is now permanently ingrained in our culture.

Vorteile:

The accounting and GL is stronger than any other combined analytic and accounting software I have reviewed. The budgeting tool is excellent. I greatly enjoy the ease at which data can be exported to Excel and reimported back into Restaurant 365. Overall, Restaurant 365 has help me train my operation managers to become business managers!

Nachteile:

Does not handle credit card tips paid out in server and bartender paychecks.

Accounting Assistant Review

Vorteile:

I really love how easy it is for me to use Compeat. I can search, enter, void, etc. very easily. Anything that i am unable to do - I can easily search in the help box. I also like the fact that Compeat has a lot of warnings. IE when entering something in the wrong period or something duplicated. It makes it easier to not make mistakes.

Nachteile:

We have been using Compeat for 7 years. Recently we had a switch in POS system and we were supposed to have an integration complete by Compeat with Harbortouch. There has been a serious lack of communication from Compeat. I would have given Compeat 5 stars in all categories if it were not for this. We have been loyal customers but out needs are just no longer being met.

Restaurant 365 Review

Kommentare: Overall, I think Restaurant 365 is great and I wish I had transitioned sooner!

Vorteile:

What I like most about Restaurant 365 is the cloud based functionality and the direct integration with other industry software's (e.g., point of sale system). The financial reporting ability is crucial to my Company and when we transitioned from QuickBooks to Restaurant 365 I saw an immediate return. I appreciate the emphasis that Restaurant 365 puts on continued evolution as a company and as a resource to the industry.

Nachteile:

What I like least about Restaurant 365 is the Ad Hoc reporting - I don't find it to be very intuitive. I also dislike the vendor and customer profiles and the inability to to navigate the transactions section with ease.

Huge Upgrade if Coming from Quickbooks

Kommentare: I'm a big fan of the system and would recommend it. I hope the company continues to put resources into support as they get more customers and more users and more features. I also hope they don't sell to a larger company. That always spells a reduction in service and quality and I'd actively look to switch if that happened.

Vorteile:

I love that it's cloud based and has unlimited users and allows for uploading of excel CSV files (to replace manual data entry). It's great for multi-unit where Quickbooks can't handle that well.

Nachteile:

The software will sometimes glitch in core functionality when new features are added even though that's not related. Support has been better lately, but struggled to keep up with new clients and new feature development.

Product has become wildly unreliable

Kommentare: Stay away from R365 in the short term!! Hopefully, they will utilize the millions in private equity funding they've received in the last year to drastically improve development. The ineptitude of the current development team is appalling. If I was an owner in R365, I would be embarrassed by what has taken place with this company.

Vorteile:

General ease of use, cross functionality between accounting, restaurant opps, inventory + recipe costing.

Nachteile:

The product is unreliable. We keep experiencing the same bugs, only to have them return after a system update. Support has become increasingly detached and slow to respond. Another serious deficiency is a lack of an audit trail function to track changes within the system or accounting transactions.

Don't use this company

Kommentare: Awful group. Wast of money.

Vorteile:

We had over 7 people help implement this product. It has NEVER worked. Money wasted. Once implemented there are glitches and they only want you to pay more to help fix their issues. VERY UNHELPFUL.

Nachteile:

The setup is hard and long and they are not the best teachers. They get frustrated with you not knowing the ins and outs of their software that doesn't work. They have a lot of turnover in their staff and you never have the same people

We have been using Compeat for over 10 years and every year, the software gets more comprehensive.

Vorteile:

Inventory tracking, daily sales reports, the integration of Payroll, scheduling and hiring and controllable costs tracking.

Nachteile:

There are always bumps when there is a new rollout and sometimes it makes life more difficult. Customer support can take awhile as well.