TimeTap Erfahrungen

Just what I needed, and more than I hoped

Vorteile:

I love that it seems to understand and anticipate all the functionality I need (before I knew I needed it!). And that can be more and more complex as I offer a wider range of products, services and programs. It's a powerful program yet not so complex that we need deep expertise in programming to design the communications, notifications and interface the way we want. And the customer support I've received from my onboarding supporter Cust support rep has been truly fantastic! So quick, thorough and clear. That type of excellent support and follow-up speaks volumes to me about this program.

Nachteile:

I'd say that due to how robust this program is, it's critical to get onboarding help when you're first starting out with it, and not try to accomplish all your essential tasks without that added support.

Time Tap has streamlined scheduling client calls. I set my availability, they choose what works

Kommentare: I am more productive using Time Tap. I set the times I am available; the types of interactions clients may choose from and then give them control of when they set up our sessions.
This frees me to work on other projects, knowing that my clients have a clean, professional looking way to schedule time with me.

Vorteile:

Being able to copy and paste my personalized Time Tap Link into emails, helps my clients schedule meetings. This saves all the back and forth emails, "does this time work?" Time Tap is much more productive. I have embedded the Time Tap scheduler on my website and on specific landing pages. What a great tool to convert visitors into clients. They can take action and be in control of their schedule. I get to speak with potential clients in a planned way, allowing me to be more productive.

Nachteile:

It took me a while to learn how to navigate the different screens. I have a system in place now that works well for me, but I am not sure it is the most efficient way to use the software.

Poor support even in Business Plan

Vorteile:

- Easy to customize - Easy to manage - Price acceptable for huge teams

Nachteile:

- Very very bad support even in Business Plan. They promise to arrange a dedicated phone number in Business Plan. I asked for a dedicated phone number and it has been over 1 month and no solution. Support team even does not reply my messages for over 15 days !!! - I have been using this program for over 3 years and the system is buggy. They always release new version but in each version system gets buggier

Thank you [sensitive content hidden]

Kommentare: I have been with the company for over 12 years because of your good service and ease of use!

Vorteile:

Your customer service is great. & [sensitive content hidden] was so helpful!

Nachteile:

There’s nothing I don’t like here everything is very well thought out

Wonderful

Kommentare: This has saved so much time automating everything. Once you have figured out how to work everything it is quick to put the information in that you need for each appointment.

Vorteile:

Customer service is amazing. There are some days where it may take a bit for them to respond, but they always have detailed answers and will let you know if they are working on a feature you asked about or may suggest it to their programmers to work on. They have very detailed help documents.

Nachteile:

It takes a little bit to navigate around and figure out how to use everything.

Direct Communication with Support

Kommentare: Support Team are Awesome! They help every time I submit a ticket.

Vorteile:

Timely responses from [sensitive content hidden] to each query.

Nachteile:

The only con might be that my changes don't show immediately.....but refresh always helps.

Program Manager

Kommentare: Great experience working within Time Tap. Having the ability to utilize the program with multiple outcomes

Vorteile:

The ease and flexibility to schedule client appointments

Nachteile:

Various options to complete the same task

Overall GREAT, ease of use . . . not so much.

Kommentare: I used TimeTrade in the past and close my account because their customer service was minimal to non-existent. I've had to ask for help with TimeTap several times and have been very satisfied with the response and support. To date, I'm very happy with the software and (more importantly) the service I've received.

Vorteile:

TimeTap allows me to automate my scheduling process. My customers (candidates) can easily schedule a time that is convenient for them and all I have to do is send a link. Easy Peasy!

Nachteile:

If you're NOT a code writer, setting up is a pain in the arse. I don't know how to make it easier, that's why I'm NOT a software developer.

Not easy to use from backoffice from mobile

Vorteile:

After 10 years with another software we have change on timetap. Complete and power solution. Not easy to use quickly and from backoffice is not easy to manage appointment on mobile device. From this point of view, the older software is better..

Nachteile:

The mobile management (from backoffice). For the customer is ok.

Excellent product with fantastic support

Vorteile:

We have over 20 offices and countless staff - this is one of the few platforms that enable us to manage our locations effectively

Nachteile:

I cannot see any cons with the software but I would be grateful to select multiple conditions when telling timetap to autofill hidden fields based upon X YZ in the client field setup

Amazing support & customer service! Makes using and building out our appointment scheduler easy.

Kommentare: The software has allowed us to move toward online registration for the majority of our classes, which is still a work-in-progress (2+ years since we started) . The support from the staff (Lucy, Elvis, etc.) has been phenomenal. They've taught me a great deal about how to structure our online registration and utilize the feature to support our needs. I work for a large organization, made up of a diverse group of programs that almost function independently. From a support perspective, my experience has been phenomenal. Lucy has been instrumental in teaching me the software, helping use set up our registration site, transition from checkappointments to timetap, as well as take back functionality requests and address our technical issues.

Vorteile:

The new interface (timetap) is more intuitive and user friendly. Amazing and responsive tech support and customer service! All of the support staff have been fantastic and extremely responsive. A big shout out to Lucy, who has been a support star, from the onboarding process to 2+ years of regular support. She's conducted countless calls with me to provide how-tos, recommendations to best structure our site, and addressed functionality enhancement requests and technical issues. I can't express how grateful I am for this type of support!

Nachteile:

Not all features are intuitive; there is a learning curve to understand and administer the service/software.

TimeTap

Vorteile:

The customer support. There is no immediate access to support; however, when you schedule an appointment you will not be disappointed. I've been extremely happy with TimeTap's customer service support. I've never been disappointed with my interactions with the support from TimeTap. I do not often need support but when I do, I've always received exceptional support.

Nachteile:

The software is not self-intuitive. The good news is that all you need to do is schedule a support call. The support is exceptional. I've never met a support staff that could not help me efficiently solve any issue that I've had. While navigating the software is at times clumsy, the support will sort out all of your issues in a brief support call. TimeTap's support staff is nothing but impressive.

I love this company! I have used them for the past 5 years and have had an amazing experience!

Vorteile:

I love that my clients are able to go directly to a site and book an appointment without having to include me in the process. This really helps to cut down on scheduling times and issues. On a side note the staff there is amazing and always a pleasure to deal with. One of the Representative specifically has helped me numerous times with any questions or concerns i have had over the years and she has been great! Super friendly and knowledgeable. This also goes for few more representatives! All great!

Nachteile:

Nothing that I can think of!

TimeTap for Small Medical Practice

Kommentare: Overall very satisfied. I am using the program to keep up with the schedule for a small primary care medical practive (one provider).

Vorteile:

I have a tiny practice and was trying to get away from burdensome EMR. I needed an affordable scheduling app/program only. It was very quick to learn. It serves our needs fairly well. There are things I have not explored so I can't offer much more. The version for my iPhone is very handy and quick to access also.

Nachteile:

We often have to refresh the screen because it will be black when we log on at first. This is not every time and not even most of the time, but it is frequent. After refreshing 1-5 times the appropriate screen shows up. The messaging features to clients are limited with the regular advertised price. This affects us a little but can't afford to add features. Would probably just pull back to Office Calendar if the price started climbing. For the current price point I benefit from TimeTap and I plan to stay with them.

Useful tool--very responsive support!

Kommentare: My team needed a tool to track registration numbers for a couple global events we were hosting for our company (72,000+ employees). We used WebEx to host the online event, however we found the registration tool in WebEx was lacking and didn't fit our needs. Another team at our firm recommended TimeTap so we checked it out and were thrilled with the tool. TimeTap is generous to offer very robust trial offers, which unlike many other online tool trials, offered us the "full" package so we could really get a good feel for the tool and it's offerings. The tool itself is very easy to use, and very intuitive, but because I needed some pretty specific customization to reflect my company's branding, I needed support. First, as soon as you register for a TimeTap account, you are immediately welcomed to TimeTap by a TimeTap support representative via the online chat bubble. So you immediately have support ready and waiting for you. After playing around in the site, I wanted to get serious about setting up my registrations, so made an appointment for a custom support session. Elvis Merino was my TimeTap support contact and he was awesome! Through our screen sharing session, he went into my account and helped me quickly set up all the options I needed. He was patient and knowledgeable and took his time with me. After our session, I had additional questions for Elvis, so contacted him directly through email with my questions at the end of my work day. By the next morning, Elvis had already responded and provided the guidance I needed. During that day, I had what I thought was a "silly" quick question, so I used the "chat bubble" for my question, and Elvis was there, helping me on the fly instantly. I love this tool and our team will be purchasing a permanent business license once our trial is over so we can use it for other events hosted by our team. The price is very reasonable and the support is awesome. Great tool, great support!

Vorteile:

Ease of use, amazing, responsive support

Nachteile:

Some of the email templates were a little confusing to me at first. It took time to figure out where the templates pulled information from to understand where to update things.

Time Tap is the best scheduling platform

Kommentare: Amazing, the customer support team is ridiculously helpful. It took a long time to get the platform running properly and the Time Tap team was happy to schedule multiple training sessions and answered about 100 of my email questions in a timely fashion.

Vorteile:

My tutoring business uses many libraries throughout the San Francisco Bay area and New York to host tutoring lessons. I've tried all of the scheduling platforms and none could handle the multiple locations except for Time Tap. The user experience is super intuitive and easy. I've tried every online scheduler and this one is by far the best.

Nachteile:

It could have some more functionality around repeating appointments.

Great System Minus the Bugs

Kommentare: We struggled to find a platform allowing us to do what timetap does, We love the system but just wish the small finite details such as the software correctly adjusting to changes being made day to day werent so buggy.

Vorteile:

I love the functionality to schedule/book different types of appointments/classes/events/etc...

Nachteile:

It is very hit and miss. If changes are made to a class that currently has people signed up for it, often times rather than make the change, it will just disappear off your calendar as if it were never there. If no changes are ever being made for customization its great! If things tend to change on the fly, It is not as reliable.

Book more clients!

Vorteile:

Easy to use on the front end (for possible clients) and back end (for staff). I've been using since it was checkappointments.com. Integrates very nicely into existing website.

Nachteile:

Unforunately, the graphical interface is a bit outdated, and feels a bit clunky when you are setting it up.

Thrilled customer

Kommentare: I am going on my third month using this product. All I can say is that I am kicking myself for waiting so long to switch over. I am saving about 1 to 1.5 hours a day after switching my calendar over. I used to get about 3-4 (calls, texts, emails) per day that needed a personal response from me, but now that my clients can handle their own appointments, I get about 3-4 (calls, texts, emails) per month. There was an initial learning curve for a few of my clients, but so far everyone is giving me good feedback. The main complaint from my clients is that the mobile landing page is a little clunky and not totally clear for everyone. I think they are working on improving the mobile app, but it really hasn't been a problem for most people. Since I have been using TimeTap, I have been working with a woman. She is and has been incredibly helpful and patient with me during the onboard process and with any questions or problems I have had. With certain issues she made video's of her screen while she walked me through the process of fixing the problem. This was really useful and thoughtful. Any problems or questions that have get addressed right away. Incredibly impressive customer support. So far I am more than happy with the service. Look forward to things getting easier for my clients and for a better mobile app.

I use timetap to schedule my appointments with clients

Kommentare: A great way to keep in contact with all of my clients and to make sure I don't over book my schedule!

Vorteile:

I love the accessibility and the ability to see your whole schedule in front of you. The fact that it is available anywhere is amazing!

Nachteile:

Hard to understand at first but once I was able to get the hang of it, it became second nature. Probably a lot harder for newer users.

Great for quick, simple start ups

Vorteile:

Tracks progress so its simple to follow. Organized appointments and simplistic team scheduling and calendars.

Nachteile:

Contact displayed information is too simplistic, would like to see more crucial information displayed for contacts.

It's clunky and a bit unreliable

Kommentare: The customer support team is great!

Vorteile:

We already purchased it and have it implemented.

Nachteile:

The UI is super clunky. For the price point we should have more features. We're a small family run biz and the expense of the API is cost prohibitive so we're doing work arounds. Most of the set-up and training is user centered. That should have more of a set-up walk through guide to get classes set up. Our users have a really hard time with it. I spend a lot of time executing what should be user centered items vs. our side.

Everything you need in one place

Kommentare: We are just working to maximize Time Tap for our needs. I do think we will get there. Marking each student as "completed" is time-consuming, so we are looking for ways to make it easier, or automatic. I think it gets better every month, overall. Sometimes the page seems a little scattered. I think the "look" of a page could be more user-friendly, with more color, more eye-catching fields to find and fill out, etc.

Vorteile:

I like the calendar view, and the ability to filter lists to see just about any scenario I need to see.

Nachteile:

I think the way parents fill it out might not be the most intuitive, because we often get their child's name where it should be parent, or not all fields filled out. I wish the calendar field would show status of child's lesson- completed, no show, etc.

The best scheduling program out there

Vorteile:

I love that I can customize just about anything and run reports!

Nachteile:

I wish I could allow multiple appointment bookings AND staff confirmation abilities

TimeTap is an integral part of my business and I can't imagine working without it!

Kommentare: It saves a ton of time. I have nothing but good things to say about TimeTap!

Vorteile:

Ease of use, flexibility is pricing, custom URLs, automatic email reminders, text reminders, calendar syncing, easy rescheduling, etc...

Nachteile:

I can't think of any but my assistant finds it to be too "sensitive" at times. She's only been using it a few weeks though...