Referral Rock Erfahrungen

Great additional to our tech stack

Kommentare: Both the sales rep and my account manager have been excellent!

Vorteile:

Referral Rock's Hubspot connection is unlike anything on the market that I've seen (at this price point).

Nachteile:

Documentation for setup could be improved. The resources center is dense, but I really needed more resources and a clear "how to" documentation to get going faster and smoother.

Excellent person-to-person referral platform

Kommentare: It's been very easy and great support. We launched it and are very happy so far.

Vorteile:

No app to install. Easy to set up and use once it was up and running.

Nachteile:

Would like an easier way for our members to get to their portal with their phone. Some solution so they can pop to their portal and send a referral text on the fly. Also, would love to see campaigns that allow members to compete with others with First name and last name initial. Kind of a barometer of how others are doing with referrals against other members for a specific period of time. Kind of like how sales teams compete internally to build strong marketing campaigns.

Software Feels Like It's In Development Phase

Kommentare: I feel like I'm trial testing an affiliate software that's not quite ready to launch. There's glitches and broken functionality everywhere. It will likely work for what we're hoping to do, but I'm disapointed in the overall experience.

Vorteile:

I interviewed a lot of referral softwares before going with this one and am relatively happy with my choice. It has good features for the price point. The sales team was helpful and awesome. In general, it probably will work for our purposes. That being said, it falls short of the professionalism and "finished" product I was hoping for.

Nachteile:

I feel like this software is a bit antequated in the design and is overall in development stage. There are several places where functionality just isn't quite seamless - I can ALMOST do what I need to do, but not quite. Features such as limited custom fields, awkward formatting, lacking conversion script instructions, etc made the set up process frustrating. I switched to this software so I wouldn't have to take so many shortcuts with our referral program and I feel like I'm having to hack my way into getting it to do what I need it to do. I've submitted over 20 feature requests since starting to use the software just a week ago. We'll see if they make adjustments as we go on.

Referral Rock:

Kommentare: I really enjoyed my experience with Referral Rock to date. [sensitive content hidden]l was on it from the get go and really helped us develop a member portal that met all of our needs. Will be highly recommending Referral Rock to other attorneys.

Vorteile:

I really enjoyed how quick the onboarding was and the customer support I got from [sensitive content hidden].

Nachteile:

I think it needs to have better referral form fields and allow for more customization for businesses like ours that are just doing B2B marketing.

RR is great for syncing with a HubSpot CRM

Kommentare: RR support has been great. Our support person has answered all questions in a quick and timely manner and has really been able to help us make changes and understand how to use

Vorteile:

As an admin, RR is great for managing and tracking referrals and affiliate data. I enjoy being able to keep up with all details in real-time and seeing referrals come in for our affiliates. As an affiliate, I enjoy the features RR offers when allowing me to see my referral data and all info I need to be a successful affiliate right on my dashboard as soon as I log in to the portal.

Nachteile:

As an admin, RR is very difficult to navigate. I struggled to understand where to find settings changes, how to set up the program and save edits I made to our program, among other things. The different options RR offers are great, but I found it extremely difficult to navigate and understand as a potential first-time affiliate admin user.

Loved using Referral Rock, Great Integration with HubSpot

Kommentare: We've loved our experience with Referral Rock! The implementation team is very helpful and our specialist, [sensitive content hidden], is super responsive and willing to help. She didn't overwhelm us with emails or resources, but we always knew we could go to her with any questions. Overall, a really great experience and we definitely recommend!

Vorteile:

We needed an easy-to-use affiliate management and payout software that integrated seamlessly with our CRM, HubSpot. We've loved our experience so far and it's been easy for our affiliates to use!

Nachteile:

Because we are new to the system, it's sometimes hard to find the settings we're looking for within the system. Also, I wish it were possible for our affiliates to update all of their personal info in their account settings (such as email and Paypal address). Other than that, we are loving it!

New to Commission Based Referral Programs

Kommentare: Our account manager was amazing and greatly helped with onboarding / customization. He was available and responsive to all our questions. The program is quite powerful, automated and well developed. We are very satisfied!

Vorteile:

We chose Referral Rock for multiple reasons: 1) it integrated with Shopify and HubSpot, 2) the automation and management of payouts, 3) the personalized dashboard for each member.

Nachteile:

We have not used it long enough to fully capture the cons, however it is currently meeting our needs. The only features I wish were incorporated is the ability to customize / only offer certain rewards to specific members, and some method to indicate if a member has completed the W-9 process.

Great referral program with excellent HubSpot integration

Kommentare: Referral Rock is a game-changer for businesses seeking to harness the power of referrals. Its intuitive platform simplifies the management of referral programs, making it effortless for both businesses and customers to participate. The platform's tracking and analytics features provide valuable insights into the performance of referral campaigns, allowing businesses to optimize their strategies for maximum impact. What sets Referral Rock apart is its user-friendly interface, robust functionality, and exceptional customer support. Overall, it's a must-have tool for any business looking to leverage the potential of word-of-mouth marketing effectively.

Vorteile:

With Referral Rock, we can design and launch custom referral programs tailored to their needs, incentivizing existing customers to spread the word and acquire new leads. HubSpot integration was critical to us and it's a good integration. Kudos to [sensitive content hidden], our Onboarding specialist.

Nachteile:

Having to create (and pay) one program for each set of rules and rewards.

Referral Rock Overview

Kommentare: It was amazing and Alfonso Campos was incredibly helpful.

Vorteile:

How easy it was to understand the process and the team at referral rock was amazing in helping set up our program.

Nachteile:

There was nothing I did not like about referral rock.

Referral Rock Review

Vorteile:

Very easy to implement and support from Alfonso was great

Nachteile:

There are no cons so far - all has gone well

Referral Rock... it really Rocks!

Kommentare: It is a critical stream of patient acquisition for our healthcare network.

Vorteile:

The ability to easily launch and manage a referral program with all the tools was mission critical to our lead generation campaigns.

Nachteile:

It would be nice if it was integrated with a database of social media influencers to invite to participate in referral campaigns.

Easy to Use Platform

Kommentare: Very well made and staffed by great people!

Vorteile:

The onboarding process and customer support were extremely helpful and straightforward, I always understood what was needed to ensure success.

Nachteile:

We did not have any negative experiences using this platform.

Blue Foundry Bank Review

Vorteile:

Very easy and intuitive to set up and implement process

Nachteile:

There was some difficulty in integrating our online account opening portal

Definitely adds value to our business

Kommentare: Honestly, getting started with RR was kind of rocky. It took much longer to implement than expected. That said, after implementing it, it seems to have brought more value to our business and our customers seem to love it. We still have some work to do with internal usage, but overall it seems to have been a good investment.

Vorteile:

Once set up, RR is quite easy to use. Customer service is very efficient and responsive.

Nachteile:

I found there to be quite a learning curve with this program, specifically with regard to the integration with Salesforce.

Referral Rock

Kommentare: Great

Vorteile:

Be able to create own landing page and design

Nachteile:

Limited direct integration should be able to integrate with most CRM

A great, easy to use referral software!

Kommentare: It has been a great few months using the system. As a marketer, it has cut down my time for affiliate management immensely and allowed me to focus on other aspects of growing our affiliate program.The customer support team has also been incredible in assisting with any questions, along with going above and beyond to build snippets of custom code where needed in order to achieve our objectives!

Vorteile:

The product is really easy to use! As a marketer, it was great that I could be hands-on with the set up of all our programs. The code needed for our website was also relatively simple for our developer to implement- making the process of setting up referral rock smooth.I also really like that the system updates all the members of their rewards statuses, giving them some motivation to drive more referrals!

Nachteile:

The system is easy to use but at some points, can be slow to load.

Your Success is Their Success

Vorteile:

In 2016, we did a deep analysis of our Word-of-Mouth marketing and found it to be one of our most profitable lead gen channels. So, we began the hunt to find a referral program software company who could rally behind us just as our customers do. After speaking with more than 4 other companies, we signed on with Referral Rock. Why? For a few reasons: Price is competitive for what you receive UI is clean and easy to navigate They offer key feature sets which include: easy to embed widgets, single- or double-sided referral program options, one-click call-to-action for quick sign up, automated templated email messages, unique tracking for sharing, API integration, conversion tracking, reporting, etc. Weve been using Referral Rock for a few months now and I have to say that if you want stellar customer service these guys deliver on all levels. They are attentive. Will customize anything you need on the fly. By far, their team is awesome to work with and will help you get results. Also, if you provide them with feedback it doesnt get lost. Its seen as valuable and taken into consideration when they update their software.

Nachteile:

The only con would be their reporting its limited.

Easy to roll out

Kommentare: Good sold product but further flexibility on the rewards and automation would be great.Eg different types of rewards for different sales without needed multiple programs

Vorteile:

How easy it was to roll out and embed without any development

Nachteile:

Timezone support with limited in the UK could be better

Great functionality, very friendly and helpful support and good price

Kommentare: Excellent

Vorteile:

It does everything we need for our referral program. And also they are very good and knowledgeable people to interact with.

Nachteile:

Overall there was nothing vital missing. A couple of the things we liked were on the more expensive plan.

We have been working with Mica and the Referral Rock team and they are amazing!

Vorteile:

We have just launched our online dating business https://oneworlddating.com & are excited about having ReferralRock as our referral program. It is so easy to use and we look forward to seeing conversion results and new member sign ups. It was so easy to design and set up our own program. It looks amazing and there is a sticky link on every page that a member uses giving them a great opportunity to refer friends and earn points. Being able to create our own pop up design was also a great feature and make it so easy for members to jump right in and send off a referral without even having to leave The Referral Rock Customer success team is one of the best and they are there for you every step of the way.

This referral software is very intuitive to setup and on-boarding and very affordable

Kommentare: Increased our customer base and exposed our brand to a much bigger audience at a very good ROI compared to the likes of Adwords.

Vorteile:

The setup widget is doesn't take long to setup, and understand. You do need some experience with setting up campaigns, but if you miss anything the onboarding team takes you through a pre-launch call and screen sharing - which picked up the things that I had missed.

Nachteile:

It's probably no for everyone - given it is a commitment to setup and use - the easiest thing would be to just email your customers. But this adds a layer of tracking and viral-ness given people that are referred to, can also make referrals. To get the most out of it I suggest testing various offers to find a sweet spot.

A great tool!

Vorteile:

I was looking for a tool that could help launch a member referral program. This type of tool is often found in different sectors and not necessarily in the non-profit space, so I wasn't sure it would work as effectively as it does for say, ecommerce. I needed an inexpensive, plug-and-play solution and found referral rock. It has worked as advertised.

Nachteile:

It was not as intuitive to set the referral logic, but the rep on the customer success team was very helpful!

Great functionality and customer support

Vorteile:

- The number of functionalities and ability to capture data a different part of the funnel - The customer service is impeccable!

Nachteile:

- Branding the pages and website while not that difficult can be further optimized - Some of the pages can be access from several routes on the software which can be confusing, it can be optimized for easier navigation

An outstanding customer service

Kommentare: Referralrock has been incredibly supportive and responsive in order to adapt to our specific needs. I definitely recommend!

Customer service rep is great, the tool is too, just takes time to learn

Vorteile:

the email templates are easily editable and most updates can take under 5 minutes!

Nachteile:

the UI is a bit confusing in an unnecessary fashion