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Über Starshipit

Starshipit ist der führende Anbieter von integrierten und automatisierten Erfüllungslösungen für Online-Unternehmen jeden Alters und jeder Stufe.

Erfahre mehr über Starshipit

Vorteile:

The GUI is promising and simple. There are a range of services to choose from.

Nachteile:

There are features I dont know how to use properly but that is my fault.

Bewertungen zu Starshipit

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,6
Kundenservice
4,7
Funktionen
4,5
Preis-Leistungs-Verhältnis
4,4

Weiterempfehlungsquote

8,9/10

Starshipit hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 30 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (30)

Guy
Operations Director in Australien
Verifizierter Nutzer auf LinkedIn
Import und Export, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: GetApp

Changed my business for the better. Would recommend!

5,0 vor 5 Jahren

Vorteile:

The ease of use has allowed my business to handle a large amount of volume. The support line is very helpful and very swift in replies also.

Nachteile:

In regards to cons for this product I don’t have any.

Jess
Manager in Australien
Freizeit, Reisen & Tourismus, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Some of the best customer service we've experienced

5,0 vor 5 Monaten

Kommentare: Very pleasant. [sensitive content hidden] have both been absolute legends, helping us navigate the platform in our first few weeks. When things are time critical, their quick response is invaluable. We appreciate all their emails and assistance looking into things for us when we needed answers.

Vorteile:

It's a very easy to use platform, nice UI and quick to setup. My favourite part of StarShipit is the customer service. We have dealt with sooo many similar software companies recently and their customer service was a defining factor in our decision making process.

Nachteile:

The software lags a little when using the search function or switching between NEW / SHIPPED / ARCHIVE tabs.

Graham
Graham
Managing Director in Australien
Verifizierter Nutzer auf LinkedIn
Elektrische/elektronische Fertigung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: GetApp

StarShipItT has consistently been unreliable.

1,0 vor 6 Jahren

Vorteile:

The GUI is promising and simple. There are a range of services to choose from. That's about it, now to get into the chewy bits...

Nachteile:

StarShipItT has consistently been unreliable during the late-afternoon crunch of shipping. Write-backs take over 30 minutes, servers crash. Do not choose this service - shop around. This feedback is from a long-term user of StarShipIT. While they have been receptive to feedback, we're yet to have a week without interruptions in over 12 months.

Antwort von Starshipit

vor 6 Monaten

Hi Graham, we know it's been a while since you left this review, but we just wanted to say we value your feedback and apologise for the inconvenience you experienced 6 years ago. Whilst Starshipit is hosted on Microsoft Azure and offers 99.9% uptime, our complex integrations with courier APIs can occasionally impact performance. Collaborating closely with our partners, we're always dedicated to resolving such issues swiftly. You can monitor and subscribe to our system status notifications by clicking the bell icon on this page: https://status.starshipit.com/ Your patience and continued commitment to Starshipit over the years is much appreciated! Warm regards, Starshipit's Customer Support Team

Tammy
Manager in Australien
Konsumgüter, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Where has this been all my life!!

5,0 vor 2 Jahren

Vorteile:

Starshipit has taken our time consuming, frustrating fulfilment process and streamlined it to take the pain away from shipping.

Nachteile:

That it too me so long to find it..........

Antwort von Starshipit

vor 8 Monaten

Thanks Tammy! Glad you found us eventually! Appreciate the feedback as always!

Louise
Co-Founder in Australien
Bekleidung & Mode, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Perfect system for my small business

5,0 vor 3 Jahren

Kommentare: The onboarding process was really exceptional, not too much and not overwhelming! Personal contact made a real difference and having one person talk me through was great. Adding new couriers was handled really well, a couple of emails and it was done. I believe using Starshipit has saved me from having to employ a person to manage our dispatch, it’s a really seamless integration with our business.

Vorteile:

As we are a two person international business, wearing many hats, Starshipit is an integral part of our growing business. Saves me double handling orders, as the draft invoice comes through from Xero, I can choose the right shipping method and price, then go back and complete the invoice. I love the one stop tracking page so I can see exactly where my shipments are in the process. We then have the automated emails going out on dispatch and out for delivery. This saves me so much time and stress!

Nachteile:

I would love the system to automatically contact TNT for pickup.

Antwort von Starshipit

vor 8 Monaten

Thanks for the detailed review Louise! We pride ourselves on our personalized onboarding, so glad you enjoyed it as much as you did!

Sarah
Director in Australien
Einzelhandel, Selbstständig
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Very glad I made the move :)

5,0 vor 10 Monaten

Kommentare: I've had a very pleasant experience with Starshipit! [sensitive content hidden] have been so helpful and kind to work with. They've helped me with onboarding and optimising Starshipit to get the most value out of it. I am very happy with the customer service!

Vorteile:

Address validation system isn't too sensitive but also is sensitive enough. Address validation system offers suggestions, which are easy to approve of with one simple click.I mark off my orders in one batch, minimising PDF files I have to download and print.Switching accounts is easy.

Nachteile:

I would love it if I could connect multiple woocommerce stores on the same account without making child accounts. Even so, the child accounts are easy to use so I'm happy overall :)

Antwort von Starshipit

vor 7 Monaten

Hi Sarah, thanks so much for your kind words! We appreciate the feedback and love to hear the team have been supporting you so well!

Anna
MD in Australien
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

STARSHIPPIT - the best experience

5,0 vor 3 Jahren

Kommentare: As above

Vorteile:

Starshippit has far exceeded our expectations, we run two websites and ebay and Starshippit from the very moment we were looking for a solution Starshippit impressed us. From our initial consultation to the onbaording team, through to quick response times from the Accounts team to increasing our package to deal with peak volumes and our general interactions with the customer service teams all dealings have been fast, responsive and professional and tailored to our needs. I can not recommend Starshippit highly enough, I am happy for anyone to contact me to discuss our experience because it has streamlined our business, which equals higher sales and happy customers. Winning all around!

Nachteile:

I just wish I found it sooner..........................................

Antwort von Starshipit

vor 3 Jahren

Hi Anna, Thank you so much for your kind words about our product and we're glad to see we're exceeding your expectations. ^GL

Robert
Logistics Manager in Australien
Einzelhandel, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A great platform!

5,0 letztes Jahr

Kommentare: In addition to these features, I have also found the platform to be very reliable. We have had very few issues with the system, and when we have, the Starshipit team has been quick to resolve them. Overall, I have been very happy with my experience using Starshipit and would highly recommend it to any business looking to streamline and automate their shipping and fulfillment process.

Vorteile:

Customer service, rules engine, available integrations, reliability and address validation features.

Nachteile:

Some more in depth configuration of rules engine would be beneficial

Antwort von Starshipit

letztes Jahr

Hi Robert, thanks so much for your kind words. We really appreciate them!

Melissa
Owner Director in Australien
Essen & Trinken, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Tasmanian Gourmet Gifts Review

5,0 vor 3 Jahren

Kommentare: Love the support crew. Very helpful and fast to respond.

Vorteile:

Its easy to use. Imports perfectly from our website online orders/

Nachteile:

nothing to report here. :) There are features I dont know how to use properly but that is my fault!

Antwort von Starshipit

vor 3 Jahren

Hi Melissa, We're so happy to see you're enjoying our product and thank you so much for the review! We'll be sure to pass your words on to our support team too ^GL

Bec
Founder in Australien
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Happy returning customer

5,0 vor 2 Jahren

Kommentare: I was with Starshipit for about a year before we outsourced fulfilment to a 3PL. After a 2 year absence, we have brought out fulfilment back in house and I didn't think twice about joining Starshipit again.

Vorteile:

So easy to use. I love that you can integrate multiple carriers and websites into the one account.

Nachteile:

I don't find anything about this platform difficult. It's all super easy to navigate.

Antwort von Starshipit

vor 8 Monaten

So glad to have you back Bec - We love hearing stories like this! Appreciate the feedback!

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Bekleidung & Mode, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Starshipit to manage your logistics. It will do the trick.

4,0 vor 5 Jahren

Kommentare: StarShipIt has been a great tool, beacause you can actually select and work with a variety of couriers and just select the one you want from the ones you normally work with. Everything is set online, so no need to call any of the couriers. I have had no problems with this software. The only perk would be that sometimes the orders don't load fast enough.

Vorteile:

Starshipit for sending packages for a business is quiet useful. You can log all the stores or accounts to one system and administrate them from any computer. We used the linked version to our package administrator and the orders transfer directly to Starshipit. It is very easy to use once you have had enough practice using it. It is easy to change the addresses as it has a massive search engine. Really good option, except for the fact that it takes some time to load the orders.

Nachteile:

Sometimes the orders take a long time to load, but this might be a problem of over charging the system with loads of orders (not sure). From my experience sometimes it is very slow, but most of the time it works well.

Antwort von Starshipit

vor 5 Jahren

Thanks so much for taking the time to write a review of our app, we appreciate the feedback and have sent it to our product manager. Regarding your speed issues we would really like to investigate further and see what we can do to help you speed up the app as you should not be experiencing any delay. Can you email Support@starshipit.com and we will get straight onto it

Jordan
Inventory & Assistant Manager in Australien
Einzelhandel, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great service to start out with. Great value for money

4,0 vor 3 Jahren

Kommentare: Great experience with Starshippit and great overall value for money. Extremely helpful support team that really try to help the user.

Vorteile:

Easy to set up and use. Extremely helpful Support notably [SENSITIVE CONTENT HIDDEN] as they've helped work through any issues time and time again. Very handy and easy to use rule system for customising how orders are sent.

Nachteile:

May not have every option you'd like off the get go but team are always willing to look into something and implement it down the road. Have had a few minor outages here and there but most of these were from the connected carriers.

Antwort von Starshipit

vor 3 Jahren

Hi Jordan, Thanks so much for taking the time to write your review. We really do appreciate the kind words about our support team too. Thanks again. GL

Peter
Director in UK
Verlagswesen, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Brilliant software for fulfilment/shipping

5,0 vor 2 Jahren

Vorteile:

Starshipit enables us, as a small publisher sending books internationally, to offer more shipping options and saves precious time by integrating orders from our website and Amazon, everything in one place. Very easy to use, excellent and fast customer support when issues have come up.

Nachteile:

It would be useful if we could add our product list so that when we add manual orders we could import all the product details automatically. It would also be useful to see all the shipping rates for the couriers/postal services we use.

Antwort von Starshipit

vor 8 Monaten

Hi Peter, Thanks so much for your kind words. So glad your able to do everything in one place using us! As for the manual orders - keep an eye out for our updated product catalogue!

Stephanie
Director in Australien
Großhandel, Selbstständig
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

StarShipIt - Wouldn't Be Without It

5,0 vor 3 Jahren

Kommentare: For me, StarShipIt has totally changed the way I operate. I run my business single handedly and having StarShipIt is the equivalent to having another staff member on the team! Now I have moved from a manual, labour intensive process to having sales almost completely automated. Customer satisfaction is at an all-time high, with automated tracking notifications of the progress of orders every step of the way. Highly recommended and worth every penny.

Vorteile:

I find the product super easy to use and it saves me SO much time, what a game changer! What used to be a manual process, is now streamlined and integration was as easy as ABC, with fantastic customer support and one-on-one training from [SENSITIVE CONTENT], nothing was too much trouble and she was a pleasure to deal with. I was ready to sign up after the first day...

Nachteile:

No negatives whatsoever, the entire experience from first contact to getting up an running, has been effortless.

Antwort von Starshipit

vor 8 Monaten

Thanks Stephanie! We love hearing that we've been a gamechanger! Really appreciate the feedback!

Jason
IT Manager in Australien
Krankenhausversorgung & Gesundheitswesen, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great Product

5,0 vor 3 Jahren

Kommentare: StarShipIT has helped us establish a new area of the business streamlining the dispatch of packages to customers.

Vorteile:

The integration to WooCommerce and the Courier companies make it quick and easy to get orders into the system, costs of shipping to customers, and then shipping via the couriers.

Nachteile:

We had some small issues with bulk printing of shipping labels when we first went live, but the support team were great in getting these sorted for us.

Antwort von Starshipit

vor 8 Monaten

Thanks Jason - glad we could get that printing issue sorted for you! Love the feedback!

Elias
Director in Australien
Krankenhausversorgung & Gesundheitswesen, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Best shipping sotware

5,0 vor 2 Jahren

Kommentare: All good, nice support

Vorteile:

Exactly what we were looking for years, easy to use, fast and reliable

Nachteile:

The way they charged us can be modified to be better, we have around 1200 orders monthly and have to pay for 2000 orders ones!

Antwort von Starshipit

vor 8 Monaten

Hi Elias! Thanks for the review and the feedback on the pricing - we'll be sure to take this onboard and feedback to our teams!

Mitch
Manager in Australien
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Amazing Shipping Program ease of use and customer service very helpful and fast

5,0 vor 3 Jahren

Vorteile:

Ease of use and the amount of time my staff is saving I am managing to save hours on wages

Nachteile:

Just trying to setup new carriers into the system

Zayn
Owner in Australien
Konsumgüter, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Highly customisable app to really fine tune shipping!

5,0 vor 5 Monaten

Kommentare: Big thanks to [sensitive content hidden] and the rest of the team that helped me out.

Vorteile:

It offered the features I required at a reasonable price point. The customer support team went above and beyond to get me set up for my somewhat technical requirements and got me setup.

Nachteile:

There's a couple bits of UI that aren't that intuitive but nothing deal breaking. I initially found the app really overwhelming to begin with but after getting guided through it becomes straightforward.

Antwort von Starshipit

vor 4 Monaten

Thanks so much for the kind words Zayn! Glad to hear you've enjoyed the platform and the team have been super helpful too.

Jen
Director in Australien
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Excellent product

5,0 vor 3 Jahren

Kommentare: Excellent. Everything works as I had hoped and the service is exceptional

Vorteile:

We tried 3 different providers before finding Starshipit and was so happy to have finally found a solution that is intuitive, simple to set up and use and with AMAZING customer service.

Nachteile:

Nothing at all, the solution is exactly what I am after and more

Antwort von Starshipit

vor 8 Monaten

Thanks Jen! So happy you found our service amazing! We'll keep it up for you too!

Fay
Manager in Neuseeland
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Game-Changing Shipping Software

5,0 vor 9 Jahren

Kommentare: StarShipIT has significantly improved efficiency and customer service for our business. With minimal set-up we were able to move from a manual and labour-intensive process to a more automated workflow, while greatly cutting down on customer service calls (thanks to the automated tracking emails and colour-coded track-and trace screen). Improved efficiency has allowed us to take on business that would previously have been unfeasible. StarShipIT's greatest strengths lie in - ease of set-up;
- easy integration;
- a single interface and workflow for multiple carriers;
- speed.
StarShipIT offers a range of options for set-up and integration, but once up and running the user workflow is very simple and intuitive. In our organisation, all users are able to access track-and-trace data, making customer service calls so much easier to deal with. It certainly pays to explore the various options and take advantage of customer support during the set-up phase in order to optimise the service, because there are many options and - moving from a more manual process - the real power of the service is not always obvious. Overall, we have found StarShipIT to be a real game-changer and something that we cannot imagine being without.

roberto
Teacher in Australien
Eventservice, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Lifechanging solution!

5,0 vor 9 Monaten

Kommentare: very smooth, super friendly team, great customer service, saving lots of time

Vorteile:

very easy to use and customer service over any expectation

Nachteile:

Is a bit pricy, but you save time so it is worth

Antwort von Starshipit

vor 8 Monaten

Hi Roberto, thanks so much for your kind words. Our team love hearing feedback like this - we really appreciate it.

Kenneth
Product Development Manager in Neuseeland
Logistik & Lieferkette, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Fantastic Application

4,0 vor 3 Jahren

Kommentare: Great. Easy to use and well layout

Vorteile:

Have different carrier with ePlatform intergration

Nachteile:

Sometimes the integration with other carriers does not function properly.

Antwort von Starshipit

vor 3 Jahren

Hi Kenneth, Thanks very much for your review. We're always working to make our integrations as seamless as possible. Thanks again. GL

allan
digital lead in Australien
Maschinenbau oder Wirtschaftsingenieurwesen, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

one awesome bit of software

5,0 vor 2 Jahren

Kommentare: amazing.. just amazing

Vorteile:

all of your shipping providers are on one place and live rates at check out. no more manually looking after a shipping table

Nachteile:

ZERO this software does what it needs to..

Antwort von Starshipit

vor 8 Monaten

Thanks Allan! We love hearing that we do what you need it to do! Thanks for the feedback!

Derek
ICT Support in Australien
Bildungsmanagement, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great Product

5,0 vor 2 Jahren

Vorteile:

Starshipit is very easy to use and easy to integrate. Great support with setting up and very good in following up customer service.

Nachteile:

Not much to dislike in the way we need to use this product.

Antwort von Starshipit

vor 8 Monaten

Thanks for the review Derek! We love hearing people love our support - definitely something we pride ourselves on!

Vashti
Gallery Manager in Australien
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Seamless and easy to use

5,0 vor 3 Jahren

Kommentare: It's been a great experience so far

Vorteile:

Integration was easy Importing orders from Woocommerce is easy and efficient Editing shipping labels and orders is easy Printing labels made easy Support was great

Nachteile:

It is quite an extra cost from what we were spending

Antwort von Starshipit

vor 8 Monaten

Thanks for the review Vashti! The easy theme shines through here and we love it!