JIRA Service Management Erfahrungen

Hands down - das beste IT Projektmanagement Tool

Kommentare: In meinen Augen gibt es kein besseres Tool für ein sauberes Projektmanagement, in dem alle Bereiche dargestellt werden können.

Vorteile:

Es integriert sich nahtlos in den Alltag eines IT Projektmanagers, ist perfekt für die jeweiligen Prozesse anpassbar und bietet unzählige hilfreiche Features

Nachteile:

Manche Integrationen sind etwas kompliziert aber wenn man sich damit beschäftigt ist alles realisierbar

Jire Sercive Managment Allroundtool für Helpdesk

Vorteile:

Es ist sehr übersichtlich, auch wenn man bisher keine Erfahrungen hatte, sind die Funktionen schnell gelernt und erklären sich fast von alleine.

Hilft uns die Tickets unserer Kunden zu verwalten

Vorteile:

- Tickets können den zuständigen Kollegen zugewiesen werden- es kann im Ticket mit dem Team als auch mit dem Kunden kommuniziert werden

Nachteile:

- eine Integration zu MS Teams wäre wünschenswert

Kompliziert und leider Industriestandard

Vorteile:

Anlegen von Sprints, Tickets, epics, Releases. Aufbauen eines Backlogs. Sprintplanung und Durchführung mit Sprint boards. Rudimentäre Sprint Statistiken. Perma-URLs für Tickets und Epics. Integration zu Confluence ist okay.

Nachteile:

Man muss eine Skriptsprache für die erweiterte Suche lernen. Es gibt keinen Projektexport. Konfigurierbarkeit ist (wahrscheinlich) verfügbar, aber man findet sie nicht. Benutzerfreundlichkeit ist mittel mit gefühlt 100 Buttons überall.

In Betracht gezogene Alternativen: Redmine, Trello und Asana

Gründe für den Wechsel zu JIRA Service Management: Funktionsumfang ist immer noch am größten.

Kenne kein vergleichbares Tool am Markt

Vorteile:

Gängiges und intuitives Tool. Kenne kein vergleichbares am Markt.

Nachteile:

Ich finde es sehr intuitiv zu nutzen und hatte auch ohne Schulung keine Probleme im Umgang.

Auf den ersten Blick einfach

Vorteile:

Man ist schnell fertig mit dem Setup und kann direkt loslegen. Die Tickets werden übersichtlich aufgelistet.

Nachteile:

Wenn man komplexere Zusammenhänge erfassen will, offenbaren sich einige Tücken des Programms.

Simple and effective task management software

Kommentare: It's useful for monitoring progress and coordinating the many tasks that have been delegated. In fact, the tool's progress track can be used to make estimates for the deadlines themselves.

Vorteile:

We utilize Jira to proactively guard against issues, notify clients when they are discovered, and monitor their progress and enhancements. Having the assignor's identity and that of the assigned person clearly shown also helps establish trust.

Nachteile:

I had trouble finding older tickets or finding out who else had been assigned to the key I was working on; an internal chat function could greatly benefit those of us waiting for clients to respond to comments.

Jira used by a system engineer

Kommentare: Overall, JIRA Service Management is powerful and customizable, but has a complex setup, steep learning curve, and can be costly.

Vorteile:

Seamless JIRA integration, customizable workflows, advanced automation, user-friendly interface, robust reporting, scalable, SLA management, and extensive third-party integrations.

Nachteile:

Complex setup, expensive for small teams, slower with large data, steep learning curve, and overwhelming customization for non-tech users.

In Betracht gezogene Alternativen: Zoho Projects, MeisterTask, Zoho Desk, monday.com und Wrike

Zuvor genutzte Software: ActiveCollab

Gründe für den Wechsel zu JIRA Service Management: Easy to use, cost effective and they gave discount plus many many more benefits

Perfect for small business

Kommentare: Great customer service, easy to use for a beginner like me

Vorteile:

Users friendly, perfect for my small business

Nachteile:

Setting up the service needs more information but with the help it works good

Jira is a good tool but need to know the limitation

Kommentare: The ITSM offers a high-quality service and a competitive price compared to other tools. However, it requires a skilled implementation partner for a successful deployment. This tool also needs ongoing support and maintenance to ensure optimal performance. It is not advisable to rely on a short-term professional service during deployment without continuous support/improvement.

Vorteile:

Jira's ITSM module is user-friendly and intuitive. You don't need much training to master it. One of the features I appreciate most is the ability to mention other people with @ in the comment section and keep them updated on the ticket status.

Nachteile:

The IT asset management module is very complex and requires a lot of configuration to enable the basic features. The out of box feature in this module was not useful for my purposes. I had to set up the IT asset classes from the schema level, which was time-consuming and tedious.

Efficient and Customizable ITSM Tool for Streamlined Workflows

Kommentare: My overall experience with JIRA Service Management has been positive. It is a powerful tool for IT service management, especially for organizations already using the Atlassian suite. While there are some complexities in initial setup and configuration, once you're familiar with the system, it significantly improves workflow efficiency and collaboration across teams. The ability to integrate with various tools, automate processes, and generate detailed reports adds substantial value to any IT or support team.

Vorteile:

What I liked most about JIRA Service Management is its flexibility and scalability. The tool allows for extensive customization, making it adaptable to different ITSM needs. Whether you're managing incidents, changes, or service requests, the platform's workflow automation and integrations with other Atlassian products (like Confluence or Bitbucket) make processes much smoother. The SLA tracking and reporting features are particularly valuable for tracking performance metrics, and the interface is intuitive, helping teams stay organized and collaborative.

Nachteile:

The downside of JIRA Service Management is the learning curve. New users might find it overwhelming at first due to its range of features and customization options. Additionally, while the platform offers a lot of flexibility, setting up these configurations can be time-consuming, especially without technical expertise. Performance can sometimes lag when managing large volumes of tickets or data, which may slow down productivity.

Jira Service Desk Management

Kommentare: Overall I have been using Jira Service Mangement for 6 years and I love finding about new features and integrations.

Vorteile:

I like the analytics and incident management part of the Jira service desk management and of course the ease of locating tickets and updating them.

Nachteile:

I feel like JQL is necessary for important searches which not everyone has experience with.

JIRA enhances your management!

Kommentare: Overall it has been a great resource for our institution. With the seamless tools imbedded in the program, it has enhance our productively and user communication. Our team has had a great experience and new employees find it easy to learn!

Vorteile:

This product helps our institution track ticket stats and helps us communicate with our customers efficiently.

Nachteile:

The user interface could use a bit of a revamp. We also noticed that some workflow process could be added to track assets and maintain inventory.

In Betracht gezogene Alternativen: TeamDynamix

Gründe für den Wechsel zu JIRA Service Management: The cost of the product was less for what our institution needed

Good but needs integrations to look better

Vorteile:

Managing projects in service management is easy & integrating various applications into it is seamless

Nachteile:

A bit confusing at first, roles seem jumbled at first glance & service management itself is a bit ugly when looking at it externally

In Betracht gezogene Alternativen: Zendesk Suite

Gründe für den Wechsel zu JIRA Service Management: JIRA was already integrated so it was the easier choice

Best System out of all

Vorteile:

Most feature rich ticketing/project system

Nachteile:

Clunky and slow at times, will freeze up for minutes wen making changes

Great management tool

Vorteile:

Jira is a very user friendly application. Its utilization for backend communication allows for efficient problem solving.

Nachteile:

At first it seems overwhelming, but very easy for end user.

JIRA is the best overall Bug & Issue Project Management tool

Vorteile:

- JIRA is very simple to setup & deploy for beginners & can also be used very effectively by advanced users- Has integrations with other tools- JIRA helps report, manage & track bugs, product features via tickets in 1 place- JIRA has history of tickets, work logs, etc that help document projects & promote overall accountability

Nachteile:

- JIRA can be expensive for small companies & small teams- JIRA needs licenses for users just to view the JIRA board & tickets

In Betracht gezogene Alternativen: monday.com

Zuvor genutzte Software: Google Sheets

Gründe für den Wechsel zu JIRA Service Management: We chose JIRA as everyone were familiar with the tool & had prior experience with using it.

Jira - An awsome tool

Kommentare: Overall a nice experience. It is a very easy tool to learn. It can be scaled up well. It is also quote versatile in usage for Scrum Kanban etc.

Vorteile:

It is very intuitive. Has got good features like tags , labels etc. which helps to categorize issues well. It helps in reporting as well.

Nachteile:

Poor help documents especially around JQL

Simple Service Management

Kommentare: We have been using the JIRA service management for the last 4-5 years to manage our different internal projects and other support requests. It made it really easy to manage those along with the implementation projects and integrate them with other tools with ease.

Vorteile:

Ease of onboarding and managing different types of support projects

Nachteile:

We just love this piece of tech and there is nothing specific that we don't like.

One of the best choices for a customer service desk

Vorteile:

Highly customisable service desk portal, from the fields to the UI. We can set up a new portal in minutes for every new project and easily tie the tickets to our internal Jira Software projects keeping internal and external discussions separate.

Nachteile:

SLA management should be made easier as well as the reporting options. Naturally the easy integration between the service desk and the software issue tracking system occurs if you are using Atlassian, good luck with other tools.

In Betracht gezogene Alternativen: Redmine und Azure DevOps Services

Zuvor genutzte Software: Redmine und Azure DevOps Services

Excellent software for incident and ticket management

Kommentare: It is a intutive software that has made our incident and ticket management so easy

Vorteile:

It has made the incident and ticket mangement so easy. Its jntegration witj Zendesk is so helpful

Nachteile:

The configuration takes a bit of time. If you have not used Jira earlier then learning takes a bit if time.

Jira service mamagent is useful for me

Kommentare: My total idea is the Best choice for ticket management

Vorteile:

Usage and crearimg tickets are so easy and have good interface

Nachteile:

I do not have something bad for jira management

Great Project Management Tool that enables teams to cross collaborate and become efficient

Kommentare: It is very user friendly, once the adoption and the knowledge of what is trying to be achieved, Tasks become a huge help on a daily project lifecycle

Vorteile:

The most important part of the Jira functionality is the availability to enable teams to create, update, comment, assign, and establish a clear channel, and expectations that are required to complete a project in an organized and efficient fashion, the feasibility of documenting and creating a project status report based on tasks, pre-defined or project tailored tasks.

Nachteile:

I believe that graphical interface dashboards would help to be robust, meaning, more detailed information, and the availability to generate clear reports is always useful for clients that don't want to access Jira, and just want an insight dashboard or the Project Lifecycle.

Best Software!!!

Vorteile:

User-friendly software, Navigate the software with ease.

Nachteile:

I could not thing I like least about JIRA Service Management.

Jira is the heartbeat of our company

Kommentare: Overall, Jira has made our lives more manageable in terms of tickets/issues/projects management.

Vorteile:

Organises unlike any other management tools for all our needs. A very flexible tool and the ease of integrations with other apps via API is much appreciated.

Nachteile:

A little bit steep learning curve, but definitely doable after a bit of Jira training/course.