Motive Erfahrungen

Already a very good solution on its way to become greater and greater

Vorteile:

The product is relatively easy and quick to subscribe to, deploy, and use. We love how beautiful and uncluttered their apps are (mobile and desktop). The most needed features are covered with Motive's basic subscription and when coupled with a higher subscription and AI real-time dashcams, Motive leads the way as a premier partner for trucking companies.

Nachteile:

We do not hesitate to use their 24/7 support (phone/chat) to better understand the product and to resolve issues. However, the best way to contact them is by phone as sometimes we tend to be less understood through the chat application and it happened several times we were left without a response for long periods of time. I recommend calling them directly for quick follow-ups and resolutions.

Territory Manager

Kommentare: good way to get accurate locations on where my team is at, at all times and gives me location history to better serve our customers

Vorteile:

gives the codes and reasons why truck is acting up

Nachteile:

N/A - at the moment there's nothing i can say i dislike or like lease about it.

Do not use this company- They are useless

Kommentare: Horrible, horrible horrible use so many options. These guys will take your money and never call you back again and then give you random calls acting like they are following up on customer service.

Vorteile:

The staff has no idea what they’re doing. They have no knowledge of their own system. Complete waste of money and time

Nachteile:

Staff Knowledge of Devices False assurances Their own team doesn’t even know what devices they have Took me six months to let them know or for them to figure out which device that they need to send me

Transportation Foreman job just got easier

Kommentare: It has been a process to learn the very interactive reporting platform. I can find all truck data + in a minute as well as track the entire fleet at 1 time.

Vorteile:

The support team in specific [sensitive content hidden] are the best I have seen in the industry. They are taking care of all of our needs and we have roughly 10,000 trucks in our fleet.

Nachteile:

We did not move on from our previous ELD company sooner!

Mavis My Way

Kommentare: It's been a good experience so far. The web runs smooth

Vorteile:

I like the fact I can put in the destination address and it gives me the ETA

Nachteile:

The look of the app and website is just dull, with not much color

Great system!

Kommentare: Very good system with good user interface. Easy to navigate, good safety and equipment reporting. Makes coaching easy and helps change driver behavior.

Vorteile:

In cab coaching, real time feedback is the best method for influencing behavior.

Nachteile:

Cornering events are inconsistent and hard to coach.

Operation Supervisor

Kommentare: I recently attended the Motive Summit in Nashville, Tennessee, and it was a fantastic experience. Meeting the employees of Motive in person allowed us to share ideas, ask questions, and build stronger connections. Through Motive Chat, I've always been able to get my questions answered promptly and effectively. Motive has been instrumental in keeping our company out of lawsuits that weren't our fault, providing us with peace of mind. Additionally, my drivers have often mentioned how the safety insights from Motive have influenced their personal driving habits, making them safer and more conscientious on the road. The summit reaffirmed my belief in the value that Motive brings to our operations.

Vorteile:

Partnering with FusionSite Services, we integrated Motive's truck camera system into our vehicles, and it has proven to be an invaluable asset. The system excels in monitoring our fleet, ensuring quality control, and facilitating truck maintenance. Perhaps most importantly, it has safeguarded our company and drivers by providing crucial evidence in accidents that could have otherwise been difficult to dispute. Additionally, Motive has played a pivotal role in coaching our drivers to improve their skills, leading to safer and more efficient driving habits. This investment has undoubtedly enhanced our fleet management and overall operational integrity.

Nachteile:

One area where Motive could significantly improve is in the realm of maintenance management. While the platform does offer a way to create maintenance schedules, it falls short when it comes to creating and managing work orders. For instance, if a mechanic is performing preventive maintenance on a truck and notices an issue that needs attention, there is currently no straightforward way to document this issue for future action. The ability to generate a work order in such scenarios would be incredibly beneficial, allowing mechanics to note repairs or tasks that can be addressed later when time permits. Implementing a work order management feature would greatly enhance the efficiency and effectiveness of maintenance operations, ensuring that no issues are overlooked and that all necessary repairs are documented and tracked systematically.

Technology at it's best

Kommentare: I've used about 3 other systems but I don't remember their names and by far this system has surpass them.

Vorteile:

We get to know sooner which truck a driver chooses, and I also like the Follow Mode for those time sensitive assignments.

Nachteile:

I don't like to make the map the full screen because I can't browse through tabs so before I used to minimize the menu on the left hand side to have a bit more of the map with the unit numbers but a few months back that feature was removed so now I cant minimize it.

Improving safety, productivity and flexibility all in one platform.

Kommentare: Significant reduction in fraudulent and wasteful experiences. It is the market leading solution to physical economy safety and reliability.

Vorteile:

Motive has been my best friend in the field of softwares. It is very accurate to reduce the risks on the road using the AI. It also saves us time and cost with deep insights into vehicle health, location and use. Theft prevention is well executed making it quite secure and precise.

Nachteile:

Customer Experience was not as expected. I rarely get feedbacks on time. That should probably be the point to improve on.

Great Features

Kommentare: very helpful, has a lot of information and details I need to check on the drivers

Vorteile:

real time updates, truck information, driver information.

Nachteile:

I think I like everything , it has all I need

Best Decision for our Company

Kommentare: our company bata test equipment for KT and are always giving back feedback i love that i have meeting with there reps about new futures for dash board and actually use our feedback and listen to there customers needs and wants

Vorteile:

its always current and up to date with all new changed to make sure our fleet is compliant with all FMCSA changes. customer success mamagers are always available and on hand. friendly to use for drivers and easy to install.

Nachteile:

sometimes the call center takes a while to fix issue, when i call they have to send to another tier and sometimes things need to be done now so drivers arent in violation. When sending cameras or RMA couldnt take couple days then i forgot about the issue.

good product. easy to set up and use, always great customer service

Kommentare: If you have to have and ELD this one is a good choice for the ease of reporting, inspection mode, compliance, customer service. they work with many other tracking apps, they are constantly improving and developing, and update current laws and such.

Vorteile:

Everything about this is easy to use and set up. Anyone can use it and set it up. It usually works well with any vehicle, we have used in several different semis and even hot shots. I like the reports for making apportioned and IFTA reporting easy. I have never had any problem that wasn't fixed really quickly. If the unit goes bad they ship another one right away. If you have a problem and can not find how to fix it in help or maybe not typing just the right search you can always call. They have lots of help pages online to help you avoid having to talk to someone, but if a phone call is easier than just call in. I have never had a problem with anything they could not help with yet. We have used them for at least 3 yrs now, some with other companies and some on our own. Other companies and software that we have used was horrible and if we had problems it took people 20+ days to fix. That is never the case with Keep Truckin.

Nachteile:

on some vehicles the odometer mileage does not read correctly. Don't get me wrong the mileage for the trip and day is correct to how many miles and such. it just won't read the odometer so that they match for example 299473 on odometer and it has correct miles per day, and trip. just the odometer reading, not a big deal you just put it in and it runs everything fine. Other that that which is not a big deal, every now and then it will say 30 mins on break and then throw a violation because the time was really 29:57. My drivers know to make it go until 32 mins, just to make sure. It rarely happens but i know it has shown 30 and my husband drove and i was watching it. Then i logged in on the computer and it showed a few seconds less than 30min. i also have not called in about this issue as it has only happened a few times and maybe it was a sync issue that was randomly fix when logging off.

Great Product!

Vorteile:

I love that connecting to the trucks is simple and quick. The information that is collected and provided helps you to see the impact that drivers, trucks, trailers and many other factors impact your business. The customer service (if you ever have to contact them) is great and they have been able to solve any issues I've had.

Nachteile:

I was used to an ELD that was one-time larger purchase, but then no monthly fee. It was hard to get to used to paying monthly subscription, as we are a smaller company looking to save everywhere we can. But, after multiple DOT stops, and non-conformance through a sub-par ELD, I decided to give Keep Truckin a try. I don't guess this is necessarily a Con, just something I was wasn't excited about (monthly subscription).

#1 thing it is easy for drivers

Kommentare: overall I like KT. I do believe they should think about giving better rates to the people that have been with them. When we renewed my company chose to not go with KT because someone else made us a better offer and it was not easy to get KT to match the offer and when they did if they would have just offered me that deal in the beginning it would have saved me ALOT of time and since we are a small company TIME is very valuable.

Vorteile:

I have to do the training for drivers so I appreciate how easy it is to train on. I also like knowing where our trucks are and being able to see that everything is ok everyday. Even the drivers that were against ELDs like it and have found it makes life easier.

Nachteile:

customer service and sales teams. I have had so really difficult experiences with both. Not that it is every time I call but I have had people that could not find my account tell me I don't have KT hang up call back and new rep had no problem. I have been so frustrated trying to order a new device that I was ready to just give up but called one more time got someone else and problem solved so I know there are good reps there. Some have accents that are very hard to understand but that is just a minor detail that can usually be worked thru.

Wouldn't want to do this with it.

Kommentare: Customer service is fantastic, quick, and thorough. Trucking is much easier with the Motive system and I don't think I'd want to go back to how we did this before Motive.

Vorteile:

GPS location and the clear, clean camera videos are my favorite services of Motive. I use GPS tracking often along with the geofencing. It allows me to give very quick answers to my customers when they need updates on my driver's location. Trip history is also a great tool for exact mileage of each leg of a hauled load when extra stops are added last minute.

Nachteile:

The geofence entry/exit notifications do not come to my inbox as quickly as I would like but I still love the feature. Getting the reports that I need is cumbersome for me.

Horrible customer support

Kommentare: If this company wants to improve they must acknowledge issues with their equipment and software and horrible support they have. Their support is from Pakistan and almost every time when you call you lose connection. So when you call back you have to start all over explaining your issue.

Vorteile:

I was really happy with product and support. But lately we started having issues and customer service takes too long to resolve issues. We even end up getting violations from DOT because of issues that take too long to resolve. Getting your rep reached its impossible I have been emailing and calling my rep for 14 days and no answer. Whenever their equipment fails they always blame on driver or anything else but their equipment. Their customer support from Pakistan has horrible connection and never calls you you back when you get disconnected.

Nachteile:

Horrible customer support lately its impossible to reach your rep or receive support in time.

Good and bad

Kommentare: I have been their customer for almost 2 years. They call me many times and Thats how I got their ELD and Dashcam. Unfortunately trucking business is went to a bad situation and I had to close down my business. Even if I was a good customer and I explained what is going on they didn’t even refund anything. I pay yearly and now they are saying I am in contract with 3 years and I have to pay next year also again because they can’t help anything with. I am advising everyone before you sign up with this company. They are not user friendly as you think. They give lots of wonderful words to make you sign with them but once you signed up they act differently. Beware about this matter please

Vorteile:

Service and functionality is good. It never got stuck in between.

Nachteile:

About price and contract. Little bit pricey and once we signed with them they are not flexible or user friendly as we think.

Motive is the only ELD I would Ever use

Kommentare: Overall it has been a positive experience in all ways.

Vorteile:

I have worked with many ELD programs in the past. Many were very expensive. The customer service I receive from Motive goes well above expectations as the others I worked with had very poor customer service. And Motive has saved me over $5,000.00 per year! The cameras have great resolution and I absolutely love the feature of any time I get an alert, it comes with a complete video straight to my email to view this alert. I don't have to take time to order a video and wait for it to come! When I have an issue, I call customer service and they get right on the problem. After they call with a solution, I get two more follow up calls to make sure that I got my solution and I am happy with the outcome of service!

Nachteile:

That I cannot get a sepparate report for Personal conveyance auditing.

Please beware of false reviews

Kommentare: Customer service is USELESS. I have talked to them so many times that I finally realized that they all read from a script. They all have the same answer when presented with equipment that does not work, and will not stay connected. They would want to switch out the gateway for the truck. The new gateway would not work either. I would call back time after time, and then they would still want to switch out equipment. I would explain that we have already switched numerous times for this one truck and always "I WILL ESCALATE YOUR ISSUE AND SOMEONE WILL REACH OUT TO YOU." Sometimes they would call and that was always our "new account" manager but the odd thing was I could NEVER get ahold of the person again. Please save yourself the stress of being up in the middle of the night working on trying to get the dashcam or ELD to stay connected. A few of our trucks the equipment worked for the most part. But the other trucks would not stay connected. I signed a contract with these people for working equipment. They breached the contract when they failed to provide working equipment for all of our trucks. The trucks that KT would not work in had to be switched back to our old company. I did not want to have to have two logbook dashboards going so I switched everything back to our old company. I have a three ring binder of the emails and documentation between me and KT.

Vorteile:

Majority of equipment would never stay connected.

Nachteile:

There are so many reasons why I would never recommend Keep Truckin that I do not know where to start. We are a small company and it was a huge decision to change our ELD. I thought I did adequate research and read many reviews. It seemed to have good ratings and the features we were looking for and I made the switch. The monetary cost is significant for a small company, but it has not bearing on the amount of stress Keep Truckin caused for myself.

Poor equipment and support

Kommentare: Horrible .. I have over 500+ emails to correct issues with their system over 2 years and still have the same issues. Get constant calls from their support who then never follow up or fix anything ever only to receive an email saying thank you your case has been closed when nothing has been done.

Vorteile:

This should be an asset to my company instead it is a constant aggravation and issue. THe system is full of issues and has never worked or been accurate a single day. the devices fail constantly the website is never accurate or intelligent . I have had the same issues for now 2 years and nothing has been done. They do not understand and customer support is not in the US and very frustrating. the equipment and tracking is never accurate. I have had to replace almost every device now multiple times and have to fight to get anything done about the inaccuracies, they refuse to realize it is an issue with their software yet in the end every time that is what is has been. You cannot rely on any of the reports to be accurate and forget trying to use the trailer tracking as it never works. The logs are always wrong showing the wrong equipment as the system does not update and never works. Unassigned miles will become a full time job you will have to hire someone to do and there devices disconnect and don't track hundreds of miles daily. the integration with prophesy and automatic check calls never work and gives inaccurate info to customers. The dispatching does not work if devices are down and that is daily so it cannot be used to dispatch as they is no way to dispatch to a rental truck or a device that is down and theor devices never work so you cannot use it to dispatch as you would be screwed daily . they are clearly not in transportation and do not understand how it works

Nachteile:

everything

Customer service needs help!

Kommentare: System works as they say but for what I need is not required.

Vorteile:

The equipment is well worth the money and operates as expected. You can monitor the truck every mile it travels and also tells you how the truck is running. You can actually see where the truck is and how fast or slow it is going.

Nachteile:

Their sales team will promise you things and not follow through with it. They said I could upgrade my cameras at not charge and three months later I was charged for them. When you call to ask why they said I authorized it and also extended the plan term. None of which I did because the salesman told do not sign anything. When I called they told me they were going to review the phone records and see what was actually said. No one ever called me back so a week later I called back again and went through the same conversation. The gentleman which was hard to understand told me that he will send me a request for a refund and all I had to do was to sign it and send it back. When I received the email it had on another extension of contract so I questioned it and he said don’t worry in the top left corner says amendment. So in order for me to get my $800.+ refund I had to sign ( ducu sign ) . Received the refund but still was being charged for the camera’s monthly fee when I told them to cancel it. Then in January I was charged again for one month of camera service and then in February was charged for three more months of camera service. Called back and had to sign another AMENDMENT to the contract to get another refund. Every time I call I go through this process and seem like I’m not getting any response . They keep saying we will review the phone conversation and get back. I am not using the program at all being that I am local now and don’t need the ELD service .

Onerous software

Kommentare: It is repetitive.It glitches (stops working or communicating with the blue tooth adapter) about once a week requiring reset while driving!The commands are onerous. If I want to save a record, I OBVIOUSLY want to do so with the official signature!All of the clocks should be displayed on screen. 11, 14, 30 min, and the 70! These are all important clocks for the driver to see while in motion!Finally, there needs to be a count down clock for the end of the 10hr break when off duty that switches to 34 hr reset after the clock has met the bench mark.

Vorteile:

Secondary log function.HOS recap list.I really don't have a lot of good things to say.This product is not a quality product I would buy or recommend to a struggling entrepreneur.

Nachteile:

If you want to PC drive, you must sign the prior day log before you can do so. Signing a log is an official duty and is required to be done "ONDUTY". That is a violation! If you are logging an inspection or signing your daily log, if you go to the save button before signing it fills in the signing and makes you accept it as an additional step before it saves. Just save it already with the signature! Its clear thats required, just do it!When you change duty status, you select the status you want AND then you need to save it. Just save it upon selection! Enough of the repetitive button selection! Do you think many drivers change their mind from "off duty" to "onduty" in the course of trying to go off duty? For the sake of all drivers out here, cut out all the repetitive actions and stream line it!

Ruthless Company Who Lies and Deceives Users to Grow Their Profit

Kommentare: Be careful with Keeptruckin contract and their sales team. I was tricked by a Keeptruckin seller. I ordered one new ELD device and he suggested me to upgraded my contract from the basic one to the one with IFTA included; I agreed on that. Then he said once I upgraded my plan he would send me the device without any cost.
Then, he sent me a contract for the new device to be signed by Docusign at the end of the day. I quickly signed it because I desperately needed the new device to be shipped on that day. I confess that I did not read all the words written on the contract. Otherwise, he did not mention any changed on my previous contract, but the price. I regret to sign it because I was completely deceived by him. He took advantage of my lack of time and included a Dash Cam on the order which I did not ordered, beside of it, the service cost for the referred dash cam is $30.00 per month for two years. It will cost me $720.00 for a Dash Cam I have not ordered and will never use it.
The original contract that was supposed to expire in February 2021 was extended to May 2022 without previous acknowledgement. So, I felt stupid and trapped by a leonine contract that I did not read; the seller took advantage of it.
Be careful because on the contract says that the free equipment has to be returned to them after two years of use in a brand new condition or a $200.00 fine.

Vorteile:

It is a quite simple software to be used like any other.

Nachteile:

The customer service and seller department.

CUSTOMER SUPPORT

Kommentare: We been trying to contact the company for our contract and representative always tell us someone will contact you within 24 hrs and we are still waiting. It's a bad business if you can't even answer or return your phone call to your customers. They better not renew my contract without calling me. I think they are trying to renew the contact by saying that we never contact them in a time frame. Please don't renew my contract without calling us.

Vorteile:

We been trying to contact the company for our contract and representative always tell us someone will contact you within 24 hrs and we are still waiting. It's a bad business if you can't even answer or return your phone call to your customers. They better not renew my contract without calling me. I think they are trying to renew the contact by saying that we never contact them in a time frame. Please don't renew my contract without calling us.

Nachteile:

We been trying to contact the company for our contract and representative always tell us someone will contact you within 24 hrs and we are still waiting. It's a bad business if you can't even answer or return your phone call to your customers. They better not renew my contract without calling me. I think they are trying to renew the contact by saying that we never contact them in a time frame. Please don't renew my contract without calling us.

I like to keep trucking up I like the updates only thing I could really complain I wish I had better

Vorteile:

I like to keep trucking up I like the updates only thing I could really complain I wish they had better cameras for behind the trailers or alongside the trucks cameras would be a big impact for me also trucking GPS if you guys could actually start doing that you would really help out navigation

Nachteile:

Overall the software is very easy to use I would rather have the cameras updated if anything the side view and also behind the trailers and a bigger vision of the truck outside cameras most definitely