Surveypal

Surveypal Bewertungen

von Surveypal

Advocate for Surveypal

Bewertet am 23.3.2017
Sabrina H.
Customer Service Manager
Groߟhandel, 501-1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Surveypal has allowed us to elevate our customer experiences by analyzing and taking support to the next level. I am extremely impressed with both your product as well as with your customer support. The staff has offered much guidance before I even needed to reach out

Big time saver

Bewertet am 4.4.2017
Brenda F.
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I have successfully used Surveypal in business for a number of applications. Ranging from getting feedback before and after a conference event, working with sales teams to gain customer satisfaction information from their customers to very complex survey questions to aid with data collection for research teams. I love how easy the product is to use and how clever you can be with making the survey simple, detailed and entertaining for the respondent. The main function that sold me on Surveypal that I did not find in any other products was its ability to automatically produce the back end reports from the data collected. This function has repeated saved me hours if not days of work for each project!

Vorteile: Back end reporting functionality

Nachteile: There are a couple of collection types it does not do that we needed

Helpful...

Bewertet am 19.1.2019
Verifizierter Rezensent
Founder
Marketing & Werbung, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I have used several other feedback tools and I can tell that Surveypal is decent enough and is better than most of its competitors. It is simple, easy-to-use, and comes with basic features. If you’re into advanced surveying, it isn’t for you. However, if you have just started with surveys, Surveypal won’t disappoint you.

Vorteile: 1. A responsive survey app that lets you collect survey from multiple channels with ease.
2. Works with leading CMS.
3. Zapier and other third-party integrations.
4. Great customer support.

Nachteile: 1. Still needs a lot of improvement in terms of design, features, and integrations.
2. Analytics need more work as it is too basic.

Surveypal has potential, not quite there yet

Bewertet am 20.3.2017
Melissa M.
Operations Manager
Bildungsmanagement, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
3/5
Gesamt
3/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
3/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We chose Surveypal initially because what we were promised it could do. The surveys are easy to build, you can use Zapier to set up a nice tracking system, it's easy to get in contact with support. However, the analytics are a little difficult to use with how we set up our survey, forcing us to manually take apart and understand our data. In addition, we often get the answer, "we'll look into that" when asking for help from support. In the future, when a lot of the kinks are worked out, I expect this to be a 4-5 star platform.

Vorteile: Clean design, responsive support team, easy to build surveys, works with Zapier

Nachteile: analytics are hard to use, support doesn't always have answers, over promises

Report & invitee list

Bewertet am 23.3.2017
Chau D.
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis

Kommentare: Surveypal is functional, easy to use - great UX and UI. Customer support works effficiently. The report eg. in excel should give more details of no reponses or not completed responeses. Currently it only show results for the completed responses Few remarks for development:
There should be a function to save or built a list of invitees so one same list doesn't have to be imported many times for each survey.

A good option

Bewertet am 27.3.2017
Ross B.
Quelle des Nutzers 
4/5
Gesamt
3/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
3/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis

Kommentare: Surveypal is a good option for doing basic surveys, and it integrates with some 3rd party providers well - to a point. It's not the easiest or most intuitive to connect other services into SurveyPal - in fact, I'm not completely sure how it works. But that's ok, even if you only use the basic survey building/distribution functionality, it's a good alternative to SurveyMonkey.

Needs a little more work

Bewertet am 1.8.2018
Michael S.
freelance
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: With a little more work, it can do much better.

Vorteile: Great features, customer support's very responsive, and making surveys is rather easy when you go to make one and works well with Zapier

Nachteile: It's difficult to use analytics and sometimes the support team doesn't always give you a straight answer, and sometimes the software freezes and you have to start over.

Innovative. Chance to perceive customer experience.

Bewertet am 4.10.2017
Sabrina H.
Manager
Forschung, 501-1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
3/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Interface is very user friendly. Staff has a great support team that coaches you through the startup and gets you going. Startup was rather quick and easy.

Nachteile: I have found it a little bit difficult to create survey; it would be beneficial to have some test surveys or guidance.

Solid Survey Platform

Bewertet am 20.3.2017
Peter F.
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
3/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis

Kommentare: Great tool that allows survey takers to upload files, which separates it from competing services. Interface customization is also a big plus. Well worth the price.

Overall, good experience

Bewertet am 10.1.2018
Jessica P.
Independent Contractor
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis

Vorteile: This is a really easy tool to use and offers a lot of insight into your customer base. This is something I utilize to learn more about customers.

Antwort des Softwareanbieters

von Surveypal an 11.1.2018

Thank you Jessica for the kind words! I'm happy you find Surveypal valuable and easy to use.

All the best,
Sointu
Surveypal

Review from SportsRecruits

Bewertet am 20.3.2017
Aaron Z.
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis

Kommentare: I've used surveypal a few times, the imagery is great, it's easy to build but most importantly it's easy for our customers.

Easy and robust

Bewertet am 20.3.2017
Steven S.
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis

Kommentare: Surveypal was easy to learn and very flexible. The data was great and simple to export and analyze. Thanks, Surveypal!

A strong survey tool

Bewertet am 20.3.2017
Nick E.
VP
Non-Profit-Organisation Management, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
5/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We switched to SurveyPal from another, more expensive platform. We've achieved feature parity with this more expensive platform. They have also worked with us to add additional features that have been needed.

Vorteile: Low cost.

Nachteile: The occasional missing feature.

Good tool with some aanoying shortcomings

Bewertet am 27.3.2017
Leszek S.
Quelle des Nutzers 
3/5
Gesamt
4/5
Benutzerfreundlichkeit
2/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: In general it is acceptable.
Still the mobile version does look good, especially quetions are not on in the same place.
Limited function make creating more complex quetionnaries difficult to make.
Reports' content and structure is very limited.

Very user friendly

Bewertet am 23.8.2018
G. N.
Property management
Immobilien, 501-1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: We use Surveypal for our company top workplace submissions. Surveypal is great becuase we are able to send to all employees and they can respond while remaining anonymous.

Nachteile: Sometimes creating the survey can be difficult with the interface glitches.