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Über mycloud PMS

Webbasierte Lösung, die ein Gastgewerbe-Immobilienmanagement durch Online-Distribution, Automatisierung, Marketing, POS und mehr ermöglicht.

Erfahre mehr über mycloud PMS

Vorteile:

Checking occupancy, Revenue with one click is an excellent pocket note for us. This software requires no training as it is easy to learn with few basic knowledge in a PMS.

Nachteile:

For now, we only the total of the whole month. And we don't get dummy bookings for the NO SHOW.

Bewertungen zu mycloud PMS

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,4
Kundenservice
4,4
Funktionen
4,5
Preis-Leistungs-Verhältnis
4,7

Weiterempfehlungsquote

8,7/10

mycloud PMS hat eine Gesamtbewertung von 4,4 von 5 Sternen basierend auf 29 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (29)

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Nutzerbewertungen filtern (29)

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

An Excellent Cloud Based Software

5,0 vor 2 Jahren

Vorteile:

User Friendly & Easy Interface. It covers entire areas to input data

Nachteile:

Page change can be a little more quick and speedy

Antwort von Prologic First

vor 2 Jahren

Hello mycloud user, Thanks for the awesome review. We are glad to hear that you are satisfied with our software. Best Regards, mycloud Team.

Thomas
General Manager in Indien
Gastgewerbe, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

My Cloud for Hotels and Resdorts

5,0 vor 2 Jahren

Kommentare: The overall experience has been great. I have already recommended the software to a few of my collogues in the industry.

Vorteile:

Ease of Use, deployment and customer Support.

Nachteile:

Needs to more Industry related functions like CMMS, Shop software for curio shops with inventory.

Antwort von Prologic First

vor 2 Jahren

Thomas, we appreciate your support and we value your feedback. Thank you!

Nick
President in USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

The WORST property management system I've seen in my 20+ year carrer

1,0 vor 8 Jahren

Kommentare: We recently took over an Independent Hotel that used MyCloud. I enter every situation with an open mind, trying to find the good in just about everything. I simply can NOT say anything good about this system. I only gave each area a 1 star review because I had to. There's NO stars for this in my book! As we all know customer support for ANY Property Management System is essential!!!! MyCloud provides you with a chat window option ONLY! Which sounds wonderful except, we've waited 48 hours in some instances to receive a response. This simply doesn't work when you're trying to run a hotel, check a guest in and encounter a problem. How anyone could operate a functioning hotel like this is beyond me! My next major issue is the fact that they have NO training manuals, no "how to" manuals and continuously point you to "on-line videos". They have sent an "FAQ" which again tells you nothing about loading rates, changing user's authority etc. It's fine for how to check someone in or check someone out but anything more than that and you are sent to Youtube to search for a video which does NOT pop up when you search for "My Cloud Rate Loading" or any variation of that. There are SO many other, better systems out there in the same price point or slightly higher. Keep in mind, you get what you pay for!! If you want something that's cheap, with no frills and terrible support, this is a GREAT system. If you're looking for a PMS that is user friendly, has support that will help you when you need it then you will certainly have to look for another PMS.

Antwort von Prologic First

vor 8 Jahren

Hello Nick, I am really sorry about the support issue, you are absolutely right: it shouldn¿t take this long to respond, and I completely understand how frustrated you are. I¿d be frustrated too. Nick, I have looked into your complaint and realised that the property owner did not issue us instructions authorizing access for new management, so all chat operators treat such queries as general queries, but if operator realises that he has missed a request and that has come in from a subscribed user, (identified from email) support ticket is raised and our support team will reach out to authorised hotel user. I did go through call logs and I believe, my team member Kevin did reach out to Ms.Lyla and front desk staff at same time. Apart from chat services, our subscribed users also have access to dedicated phone support, usually system admin of hotel has this access, in this case Ms.Lyla. Product manuals are available to all subscribed users and a copy was given to Ms.Gayle Woodruff.

Manvinder
Accounts Manager in Indien
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Excellent Software with Great Customer Support

5,0 vor 2 Monaten

Vorteile:

Before using mycloud software, we were struggling to manage reservations and keeping track of availability, rates and guest information etc. However, with mycloud PMS, all of this information is easily accessible and organised in one place, saving us time and reducing the risk of errors. In addition to the convenience of the platform, I have also been very impressed with the customer support team at mycloud. Whenever I have had questions or issues, they have been quick to respond and provide assistance. They have also been proactive in suggesting ways to optimise our use of the platform and increase my bookings.

Nachteile:

Collaborations with external interfaces as an add-on are certainly useful, but given the international nature, they are sometimes need to find region specific partners for the best collabration.

Pankaj
Asst. Manager Finance in Indien
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Excellent cloud-based software i have ever used

5,0 vor 2 Jahren

Kommentare: mycloud is a powerful computer software and It has almost all required features a hotel business require to manage and operate efficiently.

Vorteile:

mycloud’s standout feature is it’s easy-to-use intuitive design, Reservations are quick with just few clicks and basic information. Its calendar gives us the clear picture of our property along with availability. Checking occupancy, Revenue with one click is an excellent pocket note for us. This software requires no training as it is easy to learn with few basic knowledge in a PMS. Their support is very helpful in case any problem.

Nachteile:

Mobile application would have given them a added advantage.

Antwort von Prologic First

vor 2 Jahren

Hi Pankaj, Thank you for your wonderful feedback. We are glad you find our solutions easy and effective for your property. Our support team is delighted regarding the positive vibes received from customers like you. Best Regards, mycloud Team.

Ricky
Resort manager in Indien
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Birchwood retreat

5,0 vor 2 Jahren

Kommentare: Experience is good but interaction with customer support is not very good

Vorteile:

User friendly and cloud based software

Nachteile:

Not very Customer friendly . Every query requires a ticket to be raised and resolution comes after few hours but that is critical during hotel operations

Antwort von Prologic First

vor 2 Jahren

Hello Ricky, Thank you for your detailed review. We're glad to know that you find mycloud easy to use and it's meeting your expectations. Addressing your cons, We offer round-the-clock chat support for instant help, we request you to utilize the chat support so you will not face any such support issues in the future. Regards, mycloud Team

Nithin
Corporate IT Manager in Vereinigte Arabische Emirate
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

My Cloud PMS is a solid choice for hotel management software.

5,0 letztes Jahr

Kommentare: My Cloud PMS system offers a range of powerful tools and features, it may not be the best fit for every hotel.

Vorteile:

My Cloud PMS is its cloud-based platform. This allows hotel staff to access the system from any device with an internet connection, making it easy to manage reservations, room assignments, and other tasks on the go. The system is also highly customizable, with a range of options for configuring room rates, setting up automated alerts, and more. My Cloud PMS offers a number of powerful tools for managing hotel operations. These include a real-time reservation management system, which allows staff to quickly view and update room availability, as well as tools for managing housekeeping, billing, and other key aspects of hotel management. The system offers a range of customizable reports that provide valuable insights into hotel performance, occupancy rates, revenue, and more. This data can be used to inform strategic decision-making and improve overall hotel operations. My Cloud PMS is a reliable and user-friendly option for hotel managers looking to optimize their operations. With its cloud-based platform, customizable features, and robust reporting capabilities, the system is well-suited to the needs of modern hotels.

Nachteile:

Should be improvised in the UI and Multilingual supports.

Abid
Operations Manager in Vereinigte Arabische Emirate
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Compact and Easy to Use

4,0 vor 6 Jahren

Kommentare: its very much hassle-free​, and easy to use.

Vorteile:

the fact that its internet-based and I can access mycloud from my home as well​

Nachteile:

the fact that we don't​ get the break up for the BB revenue. for now, we only the total of the whole month. and we don't get dummy bookings for the NO SHOW.

Antwort von Prologic First

vor 6 Jahren

Hello Abid, Thank you for your review, I understand your concern regarding revenue breakup for BB, unfortunately the setup done for you is a custom setup where you wanted custom revenue charge to be posted and calculated separately and posted in different folio too ( with days validity). So we had to make some backend adjustment to calculate this revenue and to setup posting schedule. As for meal plan breakup, it is available and you can easily get it from Revenue charge report. We thank you for using our platform and we are here to help you resolve any query and make sure you have a wonderful experience managing your hotel operations via our platform. mycloud Team www.mycloudhospitlaity.com

Dhanraj
Asst Accounts Manager in Indien
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Intuitive Solutions for Hoteliers

5,0 vor 2 Monaten

Vorteile:

I personally like the easy to use interface, Managing rates is very easy and it's synchronization with booking.com and agoda etc is seamless, and the support service is outstanding.

Nachteile:

As I mentioned all matters were handled professionally, but I am sure that there is always room for improvement.

Soumik
Soumik
General Manager-Commercial in Indien
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Overall it has been a satisfying experience

4,0 vor 6 Jahren

Kommentare: Structuring the operations
Eliminating manual errors
Online access from multiple locations

Vorteile:

The software is robust. It usually has more features than you can use. Almost everything I have wanted was already incorporated. Rate for the product is very reasonable. Sales and Training personnel are most accommodating and co-ordial.

Nachteile:

Having too many features sometimes clutters up the interface. Customization is not too easy and is often not accomplished. Lack of of face to face interaction reduces the confidence level initially. Lack of face to face interaction also makes request for changes/customization a lot more difficult.

Antwort von Prologic First

vor 6 Jahren

Dear Mr.Soumik, Thank you for your comments, yes you are right we have lot of features and infact as a cloud platform we happen to have everything a enterprise needs. As this is a online solution, we really cannot have a face to face as the cost of subscription does not allow us to incur such costs, unlike other applications that charge in lakhs. I am not sure which aspect of customization you did not like but we have a quiet simple UI to manage parameters. I am happy to have you as a client and your feedback is welcome.

Trish
Reservation Manager in USA
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Very Pleased with Mycloud!

5,0 vor 7 Jahren

Kommentare: First and foremost the customer service is awesome. they are all so nice and very helpful. they strive hard to answer the questions in a timely manner. sometimes there is a whole team working on my issue so its done faster. The program itself is simple and really easy to understand (once you have done it a couple times). It has saved me loads of time as i am able to load items all at once instead of one at a time. Its very fast and syncs within seconds for real time availability.
The emails sent by the channel manager are spot on and very quickly sent from actual booking time to email transmission. this helps in keeping my real time availability up to date. I manage/maintain 8 properties on this channel manager and its a breeze. Admin is a piece of cake as well, i also love that you can add as many users as you want, customize their capabilities and send notifications to as many emails as you want as well. All in all the program is wonderful and so affordable. Its perfect for a big corporation or the smallest of properties. A++ in my book.

Vorteile:

Ease of use, clean and simple.

Nachteile:

could use more features like closed to arrival or departure and cut off days.

Antwort von Prologic First

vor 7 Jahren

Thank you Trisha, we appreciate your support and we value your feedback.

Jacqueline
Owner in Oman
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

To much complicated

3,0 vor 7 Jahren

Kommentare: Only booking engine as of now

Vorteile:

The service staff is helpful but nothing yet connected to channels etc I m still waiting for them to connect to use it properly

Nachteile:

The complexity To much option to many work has to be done but suppose to reduce my manual work that's why I purchased

Antwort von Prologic First

vor 7 Jahren

Ms.Jacqueline, Thank you for your feedback, I understand you have had issues with Channel Manager. We take some time to enable channel manager ( timeline is always communicated before sign up) as it is a partner product and also channels take a while to enable xml and connect channel manager to extranets, unfortunately this is something we cannot push. As far as our PMS is concerned we make sure your property is live within hours. I did notice a low ease to use rating and am not sure which option you found complicated, any feedback you provide to our support desk will be considered. Yes we agree system has too many features and at sometimes small properties can find that bit daunting. We hope to make your experience better and am sure with your feedback and our regular updates we will change your opinion on ease of use.

Kundan
Assistant manager Houskeeping in Indien
Gastgewerbe, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

God But should be more Classified

4,0 vor 2 Jahren

Vorteile:

Features of the softwares are good , Report can be customized based on user requirement

Nachteile:

Lost and found module need to be made better But overall everything is good

Antwort von Prologic First

vor 2 Jahren

Hello Kundan, Thanks for the helpful feedback. We regularly work on enhancing our software and we will surely consider lost and found module enhancement. Regards, mycloud Team

SOPHIA
Manager in Indien
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

VERY EASY TO LEARN

5,0 vor 6 Jahren

Vorteile:

THE SOFTWARE TO A NEW USER IS SLIGHTLY COMPLICATING IF YOU GO INTO DETAILS OF THE SOFTWARE. BUT FOR BASIC DETAILS IT IS EASY TO CATCH UP WITH SOME PRACTISE. THE CUSTOMER SUPPORT IS AMAZING.

Nachteile:

NO DISLIKES AS SUCH. YOU NEED TO PLAY WITH THE SOFTWARE TO KNOW HOW TO USE IT. MOREOVER THE CUSTOMER SUPPORT IS VERY PATIENT AND ALWAYS AVAILABLE ON CALL TO HELP SOLVE EVEN THE MINOR ISSUES.

Antwort von Prologic First

vor 6 Jahren

Hi Sophia, Thanks for the awesome review. We are glad to hear that you are satisfied with our software and support offered. Best Regards, mycloud Team.

Sunny
Assistant Manager in Indien
Gastgewerbe, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

PMS for Remote professional

4,0 vor 2 Jahren

Vorteile:

Reports which are directly convertible in Excel.

Nachteile:

As this is cloud based software we can use it from anywhere.

Antwort von Prologic First

vor 2 Jahren

Hello Sunny, Thank you for your valuable feedback, We assure to continue giving our best services ahead. Best Regards, mycloud team.

clive
mr in Südafrika
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

clive bila

4,0 vor 8 Jahren

Kommentare: my experience is to make research to companies that assist most tourism business that help get more bookings for accommodation and other travel arregement

Vorteile:

marketing ,branding, website development.

Nachteile:

to least namakgale tourism inf centre & tour operator

Antwort von Prologic First

vor 7 Jahren

Thank you Clive

Sanjay
Operational Manager in Indien
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

mycloud is a very complete solution which every hoteliers need

5,0 vor 2 Jahren

Vorteile:

mycloud is very complete whereby super intuitive to use - One product to cover (Front Office, Back office, E-distribution,, POS, Interfaces, Guest Services and Much more - We see new features being released constantly.

Nachteile:

I can't think of any, but they always surprise me with new improvements and features in the systems and tools.

Antwort von Prologic First

vor 2 Jahren

Hello Sanjay, Thank you so much for the amazing feedback. Its customers like you encourage us to go beyond to deliver the best experience ever. Best Regards, mycloud

Mridul
General Manager in Indien
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

User Friendlyness

5,0 vor 2 Jahren

Kommentare: I am able to run my operations with great ease specially with the 24/7 support available desk

Vorteile:

Features are upto date and the system is very easy to operate

Nachteile:

I would like to customize few more reports as per my property specifications

Antwort von Prologic First

vor 2 Jahren

Hi Mridul, We're happy to get such wonderful feedback regarding mycloud software. We'll surely look into your report suggestions and ask your account manager to get back to you with the best possible solution. Regards, mycloud

Kannika
Managing Director in Thailand
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

User friendly and great support

5,0 vor 7 Jahren

Vorteile:

I used to use another software on site and got a problem with server. So I am looking for a cloud basis software. My Cloud Hospitality answers my all requirements. Moreover, support team really listens and fulfills all questions and requirements. Their software is user friendly. Thanks

Antwort von Prologic First

vor 7 Jahren

Hello Kannika, Thank you for your wonderful feedback. We are glad you find our solutions easy and effective for your property. Our support team is delighted regarding the positive vibes received from customers like you. Thanks & Regards, Team mycloud

Amina
Admin in Vereinigte Arabische Emirate
Immobilien, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great Experience

5,0 vor 2 Jahren

Kommentare: Great

Vorteile:

Good Management , Having a good management

Nachteile:

Nothing I am having a good experience using the software.

Antwort von Prologic First

vor 2 Jahren

Hi Amina, Thank you for your review. We're super happy to know that you love working with mycloud management. Regards, mycloud team

karthi
engineering supervisor in Vereinigte Arabische Emirate
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

its very user-friendly

4,0 vor 2 Jahren

Kommentare: its very user-friendly

Vorteile:

its very user-friendly and i like its very much

Antwort von Prologic First

vor 2 Jahren

Hi Karthi, Thanks for the awesome review. We are glad to hear that you are satisfied with our all-in-one integrated hotel software. Best Regards, mycloud Team.

Moses
General Manager in Vereinigte Arabische Emirate
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Try it to know it

4,0 vor 9 Jahren

Kommentare: Mycloud is a one stop shop for hotels that are looking for 1. user friendly program 2. easy switch from existing platform 3. Fully integrated from PMS - CM from POS - HK to ENG. With an online chat feature, you always have someone who will respond; supported by a management team who ensures client satisfaction. Four stars because I believe there is always room to improve and being consistent is paramount. Try it to know it.

Antwort von Prologic First

vor 7 Jahren

Thank you Moses We are really happy to have you as a client and be associated with your prestigious, award wining property.

Jayanti
Lecturer in UK
Bildungsmanagement, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Excellent

5,0 vor 2 Jahren

Vorteile:

It is user-friendly and easy to navigate.

Nachteile:

Asks for review in the first login. The videos quality can be more professional and clear.

Antwort von Prologic First

vor 2 Jahren

Hello Jayanti, Thank you so much for taking out time to review us, we're glad to know that you find mycloud technology easy to use and it's meeting your expectations. Addressing your cons, we will surely share a review at first login with the concerned team. We constantly work on providing a better experience for our customers and training videos' quality and clarity will surely be considered.

Surjeet
operation manager in Indien
Gastgewerbe, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Good

5,0 vor 2 Jahren

Vorteile:

easy to operate. hlpe me to forcast the business

Antwort von Prologic First

vor 2 Jahren

Hi Surjeet, Thanks for the awesome review!

Pavithra
Indien
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Good solution

4,0 vor 7 Jahren

Kommentare: We have been using this software for last 2 years and found it very easy to use and an integrated system that manage all hotel operations, channel management very smoothly.. Happy to choose Mycloud for it being stable, trouble free, and good customer support.

Antwort von Prologic First

vor 7 Jahren

Thank you Pavithra We appreciate your comments and feedback.