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Über Wagepoint
Einfache Online-Gehaltsabrechnungssoftware für kleine Unternehmen und Start-ups in ganz Nordamerika, um Mitarbeiter*innen zu bezahlen und Compliance zu gewährleisten.
Additionally, I initially liked what I thought was a straightforward and user-friendly interface.
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Nutzerbewertungen filtern (252)
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Nutzerbewertungen filtern (252)
Very pleased
Kommentare: I have been very pleased with the level of support I have received. In particular, Wagepoint did a great job solving an issue after the recent transition in November 2020 out of "QBO advanced payroll."
Vorteile:
I am grateful for the automatic export of journal entries to QBO and the employee classing features which help a lot with management accounting and generating reports.
Nachteile:
The setup is a bit challenging and the price is a bit steep for my smaller clients.
In Betracht gezogene Alternativen:
We love Wagepoint!
Kommentare: Wagepoint is a wonderful option for a stand alone or service or an add on to your bookkeeping firm. It's nice because you can set it up and the clients would be able to run their own payroll because of the simplicity.
Vorteile:
We love how they simplify payroll. Payroll can be challenging and there are so many moving parts, but with Wagepoint, they take some of the burden off. It's wonderful!
Nachteile:
The main page I find not as easy to just login and simply run payroll, but it's really not that big of a deal.
Great Customer Support!
Kommentare: Overall we've had a great experience with Wagepoint. The customer support is always able and willing to help and if you prefer a phone call, they are happy to oblige, which can be rare in today's terrible customer support environment. The price point is also perfect for a small business, such as ours. I like how they have your back in terms of notifications and ensuring your completing tasks on time. Super helpful for price wise for smaller companies and for those who may not have a seasoned or strong payroll background.
Vorteile:
Wagepoint is easy to use and most of all, I like the customer support. The price point is also perfect for smaller companies. The notifications are super helpful, especially if you are not super familiar with HR/Payroll processes.
Nachteile:
If I had to say something here, I would suggest that the UI isn't really trendy or visually pleasing. It looks a bit outdated. But it's totally manageable and user friendly, its just not cute.
Waste of Time and Money
Kommentare: Run away!
Vorteile:
It had the appearance of functionality. At first, I thought they understood the withholdings and filings that needed to be made.
Nachteile:
We had issues from the moment we started the setup process (which was not as straightforward as the web site led us to believe ). Many things needed to be clarified and corrected after the setup process and Wagepoint was not available for quick contact most of that time. Customer service is nearly non-existent. But the final reason we left was that their ACH processor, NatPay, suggested our business was related to products we have nothing to do with and WITHOUT PROVIDING ANY DATA placed the burden of proof on us. This happened without warning and Wagepoint simply parroted their inquiry. In fact, the evidence they asked from us was our URL, as if that would have proven anything. I could have given them any URL I wanted. This silly request from an already difficult little Canadian company (Yes, based on Nova Scotia) was not worth my time, trust, or effort and we fired them. Now, we pay them nothing to do what we were already half-doing to begin with to support our completely legal and ethical company that has nothing to do with the shady business they suggested. I would disagree with the user whose review stated you get what you pay for with Wagepoint. I did not pay to be irritated by a service company.
Antwort von Wagepoint
vor 5 Jahren
Hi Jason, I'm sorry to hear that you didn't have a good experience while getting set up with Wagepoint. As a payroll company, we are required to put all prospective customers through rigorous screening before we can do business with them. While we're attempting to better our processes, there are times when legitimate companies get caught in the risk filters. This might be the case with your company. Unfortunately, as a company policy, we cannot override those decisions. I understand your frustration and I'm sorry that we couldn't work with your business. Sincerely, Shrad Rao, Wagepoint CEO
My Favourite Software
Kommentare: I have been using Wagepoint for as long as it has been around so at least more than 5 years. Their customer service and tech support is outstanding when I need it. Most of the service I needed is not issues with the software, rather support for client issues. There have never been issues with software itself.
Vorteile:
Wagepoint is easy to set up, easy to navigate, and processes everything for the user compared to other products. No need to file and pay source deductions or calculate WSIB. The customer service is prompt and extremely knowledgeable.
Nachteile:
It's really hard to say. There are none.
Perfect payroll every time! No issue ever!
Kommentare: We have been with Wagepoint for 4 years and are very happy!
Vorteile:
Very good service, no payroll error. Well organized. Perfect for us and moch more affordable than their competitors.
Nachteile:
Harder to reach someone to talk to on the phone.
Wagepoint Is On Point!
Kommentare: Overall Wagepoint is one of my favourite payroll systems to run payroll. It is very user friendly and the support is usually very responsive and agents are happy to help.
Vorteile:
It is very user friendly and support is there when you need help with anything!
Nachteile:
Wagepoint reports can sometime be a little wonky and I've had some trouble with ROEs in the past but support has always been readily available to help me resolve any issues.
Highly recommend.
Kommentare:
I have used them for 3 years and every problem I had was self inflicted. Do I need to say anything else?
The software is easy to use and has clear instructions and great support
Vorteile:
Does my payroll reliably, easy to use. Support delivers answers in detailed, easy to understand manner.
Nachteile:
Hard to say. I am not very money-savvy so it took me some time to get the hang of this, but It is a me issue.
User friendly and excellent help function
Vorteile:
The help function is great. My tickets are always handled very quickly. The platform is also very user friendly.
Nachteile:
It can be quite manual. Also, I would like the opportunity to set start dates for wage changes, etc. but I have to wait until the start of the next pay period.
Great for a small business
Vorteile:
easy to use, cost effective for a small business. good customer support - had an issue on my end and they made it easy to resolve.
Nachteile:
Not applicable. Only writing to meet minimum length.
In Betracht gezogene Alternativen:
Wagepoint is my go to for payroll
Kommentare: Terrific Canadian company - happy to have them in my tech stack!
Vorteile:
Wagepoint support is by far my favourite part of using it; the auto run feature and employee portals are also great
Nachteile:
The reports could be much better; sometimes I have a hard time finding what I need to report on specific employees or departments
Wagepoint Payroll System Review
Kommentare: Ive been using wagepoint for over 3 years and I love it and use it with all my clients that need payroll services
Vorteile:
Ease of use and excellent customer service and price
Nachteile:
Possibly the fact that I havent integrated it with QBO but I havent tried recently
Antwort von Wagepoint
vor 5 Jahren
Hi Virginia! Thanks so much for your review. We're glad you're having a positive experience so far. If you're looking to integrate Wagepoint with your existing QBO account, you can follow our step-by-step guide to get yourself set up: https://wagepoint.kayako.com/article/58-quickbooks-online-integration Hope this helps! Thanks again for being a customer with us :) - Erika
Idiot-Proof Software
Kommentare: I always hated calculating stat holiday pay. Wagepoint takes care of everything. I don't have to submit employee hours or anything. They also take care of remitting the taxes to the government, another thing I hate.
Vorteile:
Easy to adjust employee wages. Easy to add/remove columns eg. Commission, Bonus, Stat Holiday, etc... They calculate Stat Holiday pay. They remit the payroll deductions for you. Easy to create and view reports.
Nachteile:
There was one time that I wanted to look up an employee's pay stub, but it had not been created yet. Not a big deal, but that's the only negative I can come up with.
Exceptional Customer Service
Kommentare: Impressive customer service. I've used it for years, and I find they are quick to respond if you have questions or concerns. I had a problem yesterday trying to get a new employee paid (which had absolutely nothing to do with Wagepoint). Instead of telling me "sorry, you need to fix this on your side before we can pay them", they came up with a resolution within three hours of me calling the customer service line as well as keeping me updated every step of the way. It involved a couple of other departments to sort it out so the speed of finding a resolution was amazing - just killer customer service by their entire team! Can't thank them enough and highly recommend Wagepoint.
Vorteile:
It's simple to set up and extremely easy to use; easily exported into accounting software (Xero), therefore saving a ton of work posting manual payroll journals. It's also very cost effective compared to other providers.
Nachteile:
It would be great if the departments assigned in to employees exported over to the department field in Xero. Department is noted in the description though, so it's straightforward to add it myself, but would be good if that was automated. I'd also like to see employee self-onboarding i.e. I enter name, SIN, salary and the employee gets invited to input the rest of the info.
Great customer support
Kommentare:
I use wagepoint for payroll.. it is wonderful. It pays everyone on time, each staff member gets their paystubs, annual statements etc. Wagepoint also withholds taxes, CPP, EI and submits to CRA on our behalf.. thank you Wagepoint.
Recently, my company added a pension plan, the wagepoint software allows me to deduct the employees pension portion from their pay and manages all that as well... what more can you ask a software to accomplish?
Vorteile:
The customer support for Wagepoint is absolutely wonderful... while the software is intuitive and easy to use, once in a while I get stuck on how to do something different from the routine tasks and I am so very delighted to say that the support is fantastic. The support team gets back to me promptly, provide instructions on what I need etc. They follow up to make sure everything is working properly; you don't see companies these days extending their help and support I am happy to have chosen Wagepoint as our payroll software for our company
Nachteile:
Small scaling and interface things if I had to choose something to improve upon
Love this product
Kommentare: Previous to Wagepoint I would use the online government calculator to calculate payroll expenses, never sure I did it right. I would have to do each employee separately and remember all the deductions or codes that applied to them. I then had to e-transfer funds. With e-transfer limits it would take 2 or 3 days to get everyone paid so I have to start on the 12 or 13 of each month and again on the 29 and 30th. This has been heaven. It took a learning curve and a few rough spots. You never know how good customer service is until you need it. They talked through my frustration and always understood how important paying my amazing staff was. They had several options available to them should a mistake happen. This is when I truly knew the type of company I was dealing with. I recommend them because they are there in the good and bad moments. That is true customer service.
Vorteile:
I love that I can pay my staff in one transaction, the payroll taxes are paid for me and I can break down the different jobs they do to show the hours correctly.
Nachteile:
I wish that we could show days the staff worked and add the actual charters they did (the name of the place) this would make it better for charter drivers. Same with school runs, if I could put the route and if it was am and pm or just am and the days it would help the drivers see it better.
This software will make your life so much easier!!!
Kommentare: Wagepoint is so easy to use! Friendly staff who will go above and beyond-- couldn't imagine doing payroll without them!
Vorteile:
-Ease of use-- this software makes complete sense. -Great staff with a fast response time. -Love how staff can check their own paystubs and T4s on their own online account-- environmentally friendly and time-saving not having to print them each time!
Antwort von Wagepoint
vor 8 Jahren
Hi Celeste, I'm so happy to hear that you love the app and our service. Amazing customers like you make it easy for us to go above and beyond :) If you need anything at all, please feel free to reach out to us anytime. We're always here for you. Regards, Leena Thampan Head of Marketing & Customer Success
The best choice for a small - medium business
Kommentare: We have been with Wagepoint for almost 3 years now. There are a couple of features that I would like to see added, but otherwise the UI and functionality are quite good. The thing that really sets Wagepoint apart is their customer service. I am always impressed by their attentiveness, accessibility and ability to fix all of my problems!
Vorteile:
The customer service and the intuitive UI. I also really appreciate the reminder emails.
Nachteile:
I would like the software to pro-rate pay if I have a new employee starting mid pay period. I would also appreciate the option to rollback the payroll if I catch an error (however, their CS can do that for you if you ask!).
Antwort von Wagepoint
vor 7 Jahren
Hi Krista, Thank you for taking the time to share this review. We are actually working on a mid-cycle feature that will prorate the pay based off an employee's hire date, even if they start mid pay period. We'll be sending out an email notice when this feature is released along with some other exciting updates :) It is feedback like yours that helps us improve our product. Thank you for all your support. Cheers, Leena
One of the Best Payroll Softwares
Kommentare: Wagepoint is very easy to use and has always provide the most accurate info and reporting. Not only is it an amazing payroll software but their customer support is the best I've ever seen. I never have to worry about running into problems because I know that they will respond quickly and help me resolve and issues I have.
Vorteile:
This software is extremely user friendly, it provides reminder emails, I am able to customize payroll and the deductions needed, and the customer support is the best I have ever experienced.
Nachteile:
I do not have any complaints with this software. On the rare occasion that i have an issue, their customer support if on top of it. I never have to wait and always receive a quick response.
Excellent option for small businesses
Kommentare: Overall, Wagepoint appears to be a reliable and user-friendly payroll management software that offers good value for money. It allows users to automate their payroll processes, calculate and file taxes, and manage employee information, all from a centralized platform.
Vorteile:
Users can easily navigate the platform and access the information they need without any hassle.
Nachteile:
Integration with other business tools could be improved.
Bi-Weekly hours tab
Vorteile:
How easy it is to do the payroll for large number of people.
Nachteile:
How I have to combine the hours in a calculator before posting it to the tabs.
Antwort von Wagepoint
vor 2 Jahren
Hi Sachin, Thank you very much for your review! We are extremely happy to hear that Wagepoint is making your payroll experience a great one. There are unfortunately a number of things to be worrying about in todays world and payroll should not be one of them :)
Very fast responses!
Kommentare: Great - we love the software and the customer service!
Vorteile:
The team at Wagepoint is amazing and their response time is impressive! We have contacted them twice in the last two days and they have responded back within minutes. The software is so easy to use!
Nachteile:
The one thing I would recommend is that Administrator's have the ability to update their team members and the ability to assign clients to those team members rather than having the whole team able to access all the clients. This would help from an internal controls perspective.
Antwort von Wagepoint
vor 5 Jahren
Hi Laura! Thanks for your positive review. We're so glad you've had a good experience with our support team! We take great pride in our friendly service. Per your note on internal controls, that's a great suggestion about assigning roles within your partner account. We're currently working on updating a number of features for accounting partners, so we will definitely take this feature into consideration. Thanks again! Erika
Easy to use and good interface
Kommentare: Love that it has reduced the amount of time it take me to complete this task.
Vorteile:
Easy to set up, customer service is great and really simplifies the reporting and integration to QBO. Approving/matching journal entries vs creating them. A huge time saver.
Nachteile:
WSIB support would be helpful, or links to references that would help determine appropriate registration requirements.
Great for founders
Vorteile:
I LOVE Wagepoint. I can't imagine having to do all this stuff myself - entrepreneurs shouldn't be spending time on things like getting all the accountys right, worrying if they've made the correct filings with the government etc. My employee (hopefully making that plural, soon) loves it too, and he is not easily impressed by UX/UI.
Nachteile:
The only think is that with the Xero integration, the reports don't export automatically. So, every two weeks, I have to go in and push a few buttons to send it to Xero. Honestly, not that big of a deal, and still way better than any alternative, but it will be awesome when they add that automation.
Antwort von Wagepoint
vor 5 Jahren
Hi Tom, Love received and much appreciated. I'll also pass the notes on the Xero integration to the team. Thank you for taking the time to share your thoughts. All the best, Michelle
Great for small businesses!
Kommentare: Easy to use and most clients are happy with the product. Their payroll remittance compliance and accuracy of the information improves significantly over manual processing.
Vorteile:
I like the auto-run feature for all salary business as well as the easy to use software for processing pay periods.
Nachteile:
The cutoff of 9:00am PST can be challenging to meet. It is particularly hard to make work if you run a Thursday pay date after a Sunday pay period end. We run into issues with this when converting clients sometimes that result in pay disruptions for employees.