Grade.us Erfahrungen

Great company - All functionalities one could need for their reputation marketing!

Kommentare: First of all, I would like to mention that I have not started actively using Grade.us yet. However, I've been comparing it with a lot of other options out there and done extensive research. I have found that they offer the most features, in a very useful way and for an affordable price. I did make use of their support team a couple of times, and they were quick to respond, friendly and helpful too. All-in-all, I would definitely recommend Grade.us and I'll be using them for my agency with confidence.

Vorteile:

Fair pricing: I have compared their pricing with other options, and they're not the cheapest but it's a good pricing strategy that leaves room for my agency to profit without having to ask fees that are too high. Agency specific options: They have very useful features that are specifically designed to help agencies with building their reputation marketing business. Furthermore, they have TONS of free, super valuable content to help with this as well. Quick support: They have a live chat feature. This, to me, is a must for any software I use (with a few exceptions for software that don't really need any support) in my business. I have contacted them a few times, and even though I'm not a paying customer yet, they were very quick to respond and very friendly.

Nachteile:

Some things take a bit of research to get the hang of. But there's enough documentation to make up for this. I haven't really found something I don't like yet. If I do, I'll update.

We like having GradeUs in our toolbelt but it's a little pricey for the features.

Kommentare: Great tool but for the price, isn't extremely innovative. Seems easily duplicated so they're going to face some stiff competition.

Vorteile:

Being able to manage reviews in one place is amazing and the tools to collect reviews are pretty powerful.

Nachteile:

This is a convenience tool, not a tool you can't live without. You can do everything you can do with GradeUs in other tools. GradeUs just brings features together. It saves us some time but doesn't provide overwhelming innovation for the price.

A great way to get into reputation management

Kommentare: Overall, it is a great product. You give up a little on the support/UI side in order to get a great price, but it is still worth it, in my opinion, if you are a company managing fewer than 75 locations. Grade.us integrates with other reporting tools, so you really don't even need to look at the Grade.us-generated reports. Lots of value for the money, and the tool works almost flawlessly. If you're on the fence about what tool to go with, choose Grade.us until you make up your mind.

Vorteile:

- The price is a no-brainer if you are managing multiple locations and/or clients. Great value for the price. - The tools has everything you need from reports, to widgets, to monitoring, to email/text outreach! - The company keeps up with compliance issues. When Google announced the update regarding sentiment and reviews, Grade.us was the first (that I noticed) to make necessary changes to its platform to stay compliant.

Nachteile:

- The UI is not great, at all. It will make you feel less productive by just looking at it. - The auto-generated reports are not pretty. They do the job, but they aren't something most companies would be proud to show off to a client.

Good value for the service

Kommentare: It was ok, I ended up cancelling it after a few years to upgrade to another platform.

Vorteile:

I used this for a couple of years for my clients. The pros were the cost compared to other review platforms, and it was pretty easy to set up a drip campaign as well as set up the landing page for a client.

Nachteile:

What I disliked is that the landing pages were not found in search results, nor did the reviews show up on the knowledge panel on Google like other review sites do. The landing pages could have been a little more functional and robust as well.

Amazing Product

Kommentare: Great company. Will be with them for years to come

Vorteile:

It works. Easy to use for an computer illiterate guy like me. Gets me reviews with ease.

Nachteile:

Not as customizing as I would like but still an amazing product I can’t live without

You Get What You Pay For

Kommentare: Overall, I did not have a good experience with Grade.us. I ended up cancelling with them and signing a contract with Birdeye. I would not recommend them until they update their software and hire more support team.

Vorteile:

Setup was fairly simple. I liked that there was no contract so you could cancel at any time, which I ended up needing.

Nachteile:

The support response time was awful. There was an issue with texts not going through on AT&T cell numbers, and their response was to either 1) chance it and some will go through or 2) not send SMS messages. Unacceptable. They hadn't even reached out to AT&T to resolve the issue yet.

Great for agencies

Vorteile:

I really liked Grade.Us and used it for over a year. It was simple to set up and to use.

Nachteile:

The cost was a little on the high side. But it has all the bells and whistles that other services don't have so it is worth the cost.

Nice, simple yet powerful solution for reputation management.

Kommentare: It allows you to manage your reputation with very little effort.

Vorteile:

The solution is designed to basically do everything for you, you just need to answer a couple of questions and you are off to the races!

Nachteile:

It doesn't have every single review site included yet! LOL Actually I can't think of any cons at the moment.

Tested most all of them out there and this is the one that gets it done right for managing reviews!

Kommentare: I searched high and low through many of the review platforms. They all had bits and pieces but didn't do it quite right. Then I found Grade.us. They do it the right way and make it easy. I needed a platform that I could management my own reviews and the reviews of all my clients. Grade.us makes that easy. I can white label my service 100% and make it my own. My clients are getting great results!

Vorteile:

Easy to setup new accounts. Can brand on your domain or any number of domains you may want to have. All the top reviews sites are there and if you need others they will add them. Always making positive updates to the platform. Clean and simple interface.

Nachteile:

None really. One thing they don't have is an emailing system. Not a big deal in my opinion because you can use anything to send out emails and request the reviews on your review funnel landing page.

So easy to use, my infant daughter could learn it.

Kommentare: I don't know what I like better... the fact that I only needed 75 seconds of instructional videos before I was 80% of the way to becoming a power user? Or the customer service team that handles my "we're not like your other paying customers" requests. They're amazing. Jon's amazing. They're all amazing.

Vorteile:

The interface is simple, understandable, does EVERYTHING you could want in the review funnel industry, and is less costly than the other big brands that are out there. A week before finding GRADE.us, I was on a sales call with someone trying to sell me their full version for $5000/year... or their lite version for $2500. If more people knew GRADE.us existed, that other company would be out of business.

Nachteile:

I wish I could magically teleport a staff member behind our customers when they're reading their "Take a moment to review us!" emails. I'm thinking this would definitely improve conversion rates! Please add this teleportation feature at your earliest convenience.

Grade.Us perfect name!

Kommentare: Grade.Us has provided me the opportunity to work from home. The dashboard and software are user friendly. I work mostly with family owned businesses. When their business receives a strong Review I feel as if I am helping their business succeed.

Vorteile:

Grade.Us is a White Label review and reputation product. The customer support is top-notch! They were very patient with me as I learned the system and dashboard. The dashboard is user friendly. The report feature is clear and precise. A great tool to share with clients. Entering review requests is simple and efficient.

Nachteile:

Grade.Us recently raised their prices. In my opinion Grade.Us is one of the higher priced Review & Reputation White Labels. I don't believe they have the capability to request surveys from customers. I think this will become more popular in the future --so maybe Grade.Us will incorporate this into their system.

Great resource for agencies committed to helping small businesses with online visibility

Kommentare: Grade.us is the backbone of our online visibility product offerings. We do things other than help clients solicit reviews, but G.US makes us look good with a clean white label product.

Vorteile:

It has many intuitive qualities that help the use execute the objective of obtaining published positive reviews online. The support is consistently excellent. Pricing is designed to allow agencies to make a decent profit on a modest amount of needed attention. I have used other products. The team that put this together really care about doing it right.

Nachteile:

The learning curve was a little steeper that I had hoped. The dashboard requires memorization of where and what the tabs do rather than being obviously intuitive. The product works, but you have to work to learn the layout.

Continues to be a great tool for Gathering Reviews

Kommentare: We use Grade.us to help our clients obtain more reviews for their local business. Grade.us provides many options to do so, including a static linkable landing page, as well as email embeds. The versatility and price has made this the clear option for us to use in our packages.

Vorteile:

The linkable review funnel page is excellent, and better than any other resource I have looked into.

Nachteile:

I am very happy with the tools as they are, and many frustrations I've had in the past have been improved upon in later updates.

I'd Recommend Reputation Loop on Customer Service Alone

Vorteile:

I like this software a lot. It scans how your business appears online and fixes your business listings all in one dashboard which are extras I wasn't looking for. It's definitely helped me gather new reviews for local clients to help them improve thier online reputation and visibility in Google maps and near me searches. Integrates with all kinds of retail and medical CRM's so that is lovely too. Plus you can use SMS and MMS if that's part of your plan.

Nachteile:

Sometime, rarely, it would just not work and that might be user (me) error but I really want this to be set it and forget it forever. But customer support is EXCELLENT and there was never a problem they didn't quickly fix with a friendly interaction.

Affordable solution for monitoring and increasing reviews across the web!

Kommentare: First , the Grade.Us customer support is awesome! They have built an easy to use review system that doesn't require a programming degree to set up nor is there a hefty start up fee! In fact, there is no set up fee or contracts! Getting started takes less than an hour and there are many review platforms you can include in your invitation to customers which helps you to control where you want to concentrate reputation management. For example, if you have a healthy amount of reviews on Google but not many on Facebook you can remove Google from the invite to encourage more Facebook reviews. There are review platforms I hadn't even heard of but of which will help with your SEO efforts. We noticed a significant increase in traffic and form fills after we built up our positive reviews from 5 to over 50 in less than a month. Grade.Us makes it super simple for your invitees to take action. You can also create a widget to stream reviews on your website in real time and filter out any negative ones. I looked at a couple of others and none could compare to the fair pricing of Grade.Us. We were spending a ton of money on another major review system that only helped us gather reviews on their platform but not across the web. The only slight I have which I've brought up and have hope that they will include as they come out with updates is more flexibility in the dashboard for sorting invites sent by last name and also the exact action and last action date of the reviewer. I also hope to see a function to have a way for multiple email types to be stored so that it can be selected without re-editing the invitation content when you want to segment your invitation to a particular platform such as Angie's List referrals. Overall though, I haven't found a better review invitation and tracking system that functions as smoothly as Grade.Us and especially the reasonableness of the pricing. Other systems I looked over had complicated rates and a prohibitive pricing structure for multiple locations without additional value. Very happy with the platform, the service, the pricing and most importantly - the results it has produced!

What Happened?

Kommentare: They worked great for us until they doubled the price without notice. I emailed them asking why and to call me and got a poor explination of new services which I don't use.

Vorteile:

I used this software and it worked great for over 2 years

Nachteile:

Suddenly they doubled the price of my plan without notice after 2 years.

Great product, little expensive for marketers.

Kommentare: Really like this product. We're a startup trying to brand this for dentists and Drs. however, pricing is a little high for volume.

Vorteile:

Easy to use

Nachteile:

Wish that white labeled clients had more access into system to make their own changes

Great way to monitor your brand's reputation!

Kommentare: Grade.us is a fantastic way to monitor reviews around the web. By creating a dedicated portal for our clients, we have been able to capture more reviews from satisfied customers and address unhappy customers directly. It's easy to set up, and the ability to customize has been a wonder!

Vorteile:

It's easy to set up and the customer support is fantastic.

Nachteile:

The backend can be a little clunky, especially with multiple clients.

Reputology 2015

Kommentare: I love Reputology. As a administrator for our company of the software, it gives us an opportunity to correct a wrong or praise our employees.

Vorteile:

Ease - You can respond as the information comes in from the sire.

Nachteile:

Sometimes it doesn't allow instant correspndence.

Great tool for my clients.

Kommentare: Introduced a new and very scalable service to our clients.

Vorteile:

Easy to set up, friendly team and many useful features. Actually probably more features than most clients need or expect.

Nachteile:

There're not too many things I don't like about them. Because this is a mandatory field, I'll say that I wish they had a couple more customer support reps and maybe some on the west coast as well.

Good software that does what it states

Kommentare: Really good and easy way for my business to show and implement.

Vorteile:

Really food pricing when compared to other software out there, works really well, and new features have been added, good to see a product is continually improved upon.

Nachteile:

Nothing really, it fit for what we were trying to achieve which was good. So check it out and compare it to see if it would work for you.

Our Reputology Experience

Kommentare: We have had nothing but positive experiences! Their platform allows us to pull all social reviews into one place and let's us email custom reports to our restaurant's managers. This has been extremely useful in helping us stay on top of what our guest's are saying about our brand. The platform also makes it extremely easy to reply back to those who leave you feedback. We were previously paying more than double the price for a similar service before we found Reputology.

Vorteile:

Price Ease of use Custom reports Analytics

Nachteile:

Only thing I wish it had was text analysis which could highlight key themes/issues, but this is still a great platform!

When Clients Tell Your Brand Story

Kommentare: We are in an age now where every product and every small business is being validated by consumers and customers. When a small business has established a distinct brand and tagline, a potential customer turns to social media, review websites and other sources to see if real customers reinforce the business claims. I called this objective "When clients tell your brand story". By having the Grade.Us method of inviting reviews and then streaming the reviews to your website, it inspires the business staff to live up to the core values of the business because they are rewarded with great comments. Example: NC Center For Physical Therapy tagline is "Your Goal Is Our Goal". Just read their reviews on Grade.Us and you will see 5-star reviews reinforcing that tagline. And the business is rewarded with SERP high rankings and more new clients. Simple as that.

Vorteile:

Ease of use

Easy review system solution

Kommentare: The platform is easy to set up and navigate. Perfect if you want a white labeled solution. I do like how there are easy instructions on how to leave reviews on the various platforms which help when soliciting positive reviews online.

Vorteile:

Ease of use and set up

Nachteile:

I wish there was a lead capture form with the review platform - like book an appointment now - I know of other review systems that have that integrated and I have thought of switching based solely on that feature

The support staff are great to work with!

Vorteile:

Simple and understandable user software. Easy to explain to my clients but should an error arise, support is always happy to help out as well.

Nachteile:

No complaints just yet. Support is always available to jump in and assist if a small error arises but overall no complaints.