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seit 15 Jahren bei der Softwareauswahl

Über XCALLY

Customer Care Suite integrated with Asterisk Open Source PBX. Multi channel solution for Inbound, Outbound and Blended Contact Centers.

Erfahre mehr über XCALLY

Vorteile:

The Multichannel Solutions is really covering all channels integration.

Nachteile:

The tech support team is not available for help during emergency.

Bewertungen zu XCALLY

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,8
Kundenservice
4,8
Funktionen
4,7
Preis-Leistungs-Verhältnis
4,7

Weiterempfehlungsquote

9,5/10

XCALLY hat eine Gesamtbewertung von 4,8 von 5 Sternen basierend auf 128 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (128)

Patrick
Patrick
Sales Account Manager in Deutschland
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Mächtiges Tool mit vielen Möglichkeiten

5,0 vor 10 Monaten

Kommentare: Wir betreiben hierüber Inbound-Callcenter und Outbound-Kampagnensteuerung; Voicebot-Integration und haben einen Realtime-Live-Translator entwickelt.

Vorteile:

Nach relativ kurzem Training ist man in der Lage, das Tool vollumfänglich selbständig einzusetzen. Die Integration mit 3rd Party Applications und Datenbanken ist spielend einfach, die meisten Funktionen lassen sich direkt per API ansteuern und somit in eigene Geschäftsprozesse einbinden. (Noch) nicht vorhandene Features lassen sich i.d.R. selbst nachbauen.

Nachteile:

Die Optik des Agenten-Frontends wirkt ein wenig verstaubt, hier wären ein Update oder die Möglichkeit, Templates zu verwenden/entwerfen, wünschenswert.

Numan
Numan
Senior Solutions Architect in Vereinigte Arabische Emirate
Verifizierter Nutzer auf LinkedIn
Telekommunikation, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Future of Contact Center !!! Xcally Motion 2

5,0 vor 4 Jahren

Kommentare: Xcally Motion 2 is like charm when we show to our valuable customers. It always has a wow factor.

Vorteile:

Intuitive GUI. Tons of features. Easy Install & Maintain. Future Proof Investment. State of the art technology.

Nachteile:

I live everything about Xcally Motion 2.

Miguel
President in USA
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

The most cost effective Omnichannel Contact Center and Customer Experience tool

5,0 letztes Jahr

Kommentare: Over the years XCALLY has helped us to close the cap between us as brand owners and our prospects and customers. XCALLY give us an integrated view of all the communications regardless of the channel where they originated from.

Vorteile:

We like that XCALLY is very flexible and it can be deployed both on premise and on the cloud. Besides, the openchannel capabilities allow XCALLY to integrate to virtually any communication platforms that supports RESTful API web services.

Nachteile:

Because XCALLY it's like a tool box some time it's needed to built exactly what is needed, but the good news is that you can build whatever you want.

Amit
Project Manager in Italien
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Motion - powerful system, easy to use

3,0 vor 2 Jahren

Kommentare: The built in PBX and the easy way to setup the system is very powerful. Also the ability to run system commands of calling external files on the server allows to customize the functionality efficiently.

Vorteile:

The system allows to set up an IVR very easy and to maintain it with grafical objects. High minitoring abilities allows the call center manger to view online status and improve the oerformance

Nachteile:

The reports doesn't support any mysql queries (for example: union function). Also, analytics doesnt't include graphs. In addition,user ans admin screens cannot be customized in a manner that allows to add or remove columns or fields.

Sara
Project Manager in Spanien
Telekommunikation, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

My own comments

5,0 vor 3 Monaten

Kommentare: I work on implementation and customer relationship. Both of them has the same conclusion: friendly interface and easy configuration. The thing the customer can easily administrate their own telephony system is crazy for them.

Vorteile:

What I like most is the unification. I think every component of the software is clear and has it's function well defined. Optimization I think is the word.

Nachteile:

What I like least is sometimes I think it's a little limited by the admin portal. I'm used to work with pure asterisk configuration and everything written on asterisk dialplan.

Janet
Sales and Marketing Director in Südafrika
Telekommunikation, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

XCally Contact Centre the Way of the future

5,0 vor 4 Jahren

Kommentare: Fast efficient and deliver

Vorteile:

As a Distributor in South Africa, I love that I have a solution that literally fits and partners with every single Contact Centre need I have for my customers. I have not had none single case where by XCally has not been able to suit their needs and their budgets. It has simply been a "no brainer". XCally meets the following requirements Omni Channel, Voice Channel, Outbound Dialer with many options of dialing, IVR Designer which I might has is the most simple to use and deals with the most intense complicated environments easily, Agent and Web Gui with a built in phone bar, analytics and reports and scripting tools.

Nachteile:

I can honestly say there was nothing I do not like

arcangelo
Dirigente General Manager in Italien
Informationsdienst, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

The perfect software to manage multichannel !!

5,0 vor 3 Jahren

Kommentare: when I selected the product I had a precise idea and I hoped it could be confirmed, well, the expectations were exceeded by reality. Congratulations indeed to the whole organization.

Vorteile:

The ease and speed of implementation, the professionalism of the people, the very high level of daily support, the presence on a global scale! Last but not least, the training plans for users and partner programs !! really excellent!

Nachteile:

The only thing that can be improved from my point of view is the graphics of the product, but I know they are working on it ... as often happens, companies with top products invest more in substance than aesthetics!

Simon
Pre-Sales Manager in Deutschland
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Easy to install, maintain and open to a lot of different integrations

5,0 vor 12 Monaten

Kommentare: Nice people, quick reaction to support-related issues

Vorteile:

As a partner I was involved with initially finding an additional solution that fits our portfolio as a reseller.During the project we learned that the XCally environment is easy to maintain and we are having very good experiences in customizing the system and are pleased with the open APIs and the ease of use in general

Nachteile:

The design of the software (Agent and admin) could look more modern. The Agent-Interface should be adjustable a bit mor than it already is.

Amir
Dsi in Tunesien
Telekommunikation, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best solution ever

5,0 vor 3 Jahren

Kommentare: No need to staff a telecom engineer, no need to be expert and a verry good and reactive support team.

Vorteile:

I use many telecom solution but xcally is perfect, easy to use and stable.

Nachteile:

All is perfect in xcally i have nothing to write here at this moment and after 4 years of use.

Antoni
Technical Support Manager in Spanien
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to use - contact center manager

5,0 vor 7 Monaten

Kommentare: Usually, moving to any VoIP product will reduce the cost of your current invoice related to phone/voice system.In our case, as we are an IT company, we easily installed xcally software in our own servers and when we needed support, they assisted us in all the matters.The UX is friendly, the end-users are able to use it quickly. Xcally offers different possibilites to use the system; from Phonebar (windows client) to WebRTC (where you can use your browser to do and receive calls).

Vorteile:

It's very customizable as it's based on Asterisk . If you invest a little bit of time on this application, you certainly can achieve all the demands of your company thanks to the flexibility it brings.They have an extensive knowledge based (wiki) where you can find a lot of documentation and examples, really useful when you start with the configuration.Sales team demonstrated to be very flexible and always adapted to our demands, something that we really appreciate a lot.

Nachteile:

I would say that if you don't have purchased a "priority support", sometimes it could take some time to get an answer of a ticket raised to the support team.

sotha
CEO in Kambodscha
Telekommunikation, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best ever system

5,0 vor 8 Monaten

Kommentare: I have to say that nothing is better

Vorteile:

I like its IVR and JSCRIPTY a lot especially with its drag and drop features which make it very easy to set up and use.

Nachteile:

It would be great if it has a built in CRM.

Oscar
CeO in Ecuador
Telekommunikation, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Xcally Omnichannel Contact Center

5,0 vor 4 Jahren

Kommentare: More sell for my Contact Center customers, more greater attention span, omnichannel attention

Vorteile:

Omnichannel, easy to use, easy to learn the use, can be customized with any application or CRM, very flexible and stable, is a rock solid solution and easy implementation

Nachteile:

nothing everything is very useful for Contact Center customers

Ramiro
Product Manager in Paraguay
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

XCally Motion is a complete solution available to everyone.

5,0 vor 2 Jahren

Kommentare: Complete solution of functionalities required by customers. In continuous advance of new functions and adapting to what the market requires.

Vorteile:

Its architecture and flexibility allow it to adapt to different customer requirements.

Nachteile:

Only has native WhatsApp integration with Twilio.

David
CIO in Spanien
Telekommunikation, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A easy and innovative call center software.

5,0 vor 4 Jahren

Kommentare: We use the Xcally software inside and provide to our customers a cloud solution for their call centers, and by the momment all are very happy. We didn't fopund any important issue, and the Tech support is very professional.

Vorteile:

Easy to use, a lot of standard functionalities and optional one with programming , You can integrate it with a lot of CRM's and apps.

Nachteile:

I don't find any important aspect of the software that i don't like

Alessandro
Regional Operations Director in Singapur
Einzelhandel, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

What a great value for money platform! Definitely what you aspire to run your CS!

5,0 vor 6 Jahren

Vorteile:

We have been using Xcally for the past 5 years across 8 different geographies. Integrated into a cloud base ticketing system and enjoyed it's great scalability, inter-operability across system and all this at a very competitive pricing. No downtimes, limited upgrades, bug-less.

Nachteile:

nothing major. normal ramp up period to get all the proper integration across the cloud systems going but have been very smooth since then. great support also always demonstrated from the Xenilab team.

Gary
President & CEO in USA
Telekommunikation, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Product Great Price

5,0 vor 4 Jahren

Vorteile:

This is a great product for omni-channel contact center work. We've been with the company since their voice only product ... Shuttle. We are now on the latest version and we love it.

Nachteile:

Nothing we particularly don't like about it. We use it every day in 25+ contact centers and it really lets us compete in the industry.

Alfredo
Development officer in Italien
Computer-Software, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Good partner

5,0 vor 2 Jahren

Vorteile:

Omnichannel and easy to install and configure

Nachteile:

No negative considerations rigth now, it's ok

Thomas
GVD Director in Deutschland
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A flexible product for global customer service operations

5,0 vor 6 Jahren

Vorteile:

The customer support! Even the CEO makes sure that we are getting the most from our product. That is especially helpful for us as a startup.

Nachteile:

We needed to configure some database settings for our global rollout of KPIs. For most users that is not a problem since the native dashboard is effective.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Xcally easy to use and reliable

5,0 vor 2 Jahren

Vorteile:

Xcally easy to use and reliable. Scalability is what brings it really to the market. Modular is the key word when it cones to arch

Nachteile:

Missing a multi tenant feature, that is the only thing other than that everything is great

Matjaž
Sales director in Slowenien
Telekommunikation, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Xcally experience

5,0 vor 8 Monaten

Vorteile:

integration possibilities, easy to integrate (API)

Nachteile:

I can not tell there are any such things

John
Co-founder in Malaysia
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Nice and easy

5,0 vor 7 Jahren

Kommentare: We were looking for the best web base contact center tool on Asterisks and we found xCALLY. It has some really cool features: The customer care agents could manage multiple channels such as chat, email, voice call, fax and SMS according on their skills set and capacity, a customizable real-time reporting dashboard, a user friendly drag and drop visual IVR designer, integrations for Zendesk, custom contact auto pop up details, mobile app and it comes with a free phonebar (softphone) that fit in nicely. We drop the idea of buying hardphone completely. It is worth pointing out that when we encountered some limitation implementing xCally on a google cloud platform, the support team was there holding our hands till it was resolved.

Vorteile:

Clean, simple and powerful

Nachteile:

The phonebar is only available for Windows user.

Pape Pathé
Pape Pathé
CEO in Marokko
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

An excellent solution for managing the customer relationship

5,0 vor 5 Jahren

Kommentare: I sold well and integrated several solutions call center, and each time the report was the same:
- Software too complex
- Missing features that must be developed
- Many requests for support from our customers because not easy to use
Since I started selling and integrated Xcally, I have almost no more support request so the software is feature rich and very easy to use.
Our customers always thank us for bringing them the solution that corresponds to their needs and that allows them to save time and performance.
Congratulations to the team for this wonderful job.

Vorteile:

Its ease of integration and use. The support is very responsive as well as the sales team. The documentation is very complete with all the features well explained.

Nachteile:

No integration with Odoo yet Minimum number of users (at least one admin and one supervisor)

Fabio
Italien
, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Reliable and easy-to-deploy !

5,0 vor 8 Jahren

Kommentare: Long time and satisfied customers (almost 5 years), we've had the opportunity to test and deploy every version and we'll never turn back.

Vorteile:

Easy and the support team is excellent !

Nachteile:

not so cheap, but it's worth it

GERARDO
CEO in Mexiko
Telekommunikation, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy to use, very flexible, too many features.

5,0 vor 6 Jahren

Kommentare: A powerful contact center solutions, easy to use and available everywhere.

Vorteile:

Its flexibility on cloud because of its architecture. Price is fairly and WebRTC version is pretty enough.

Nachteile:

Because of its fast growing there are updates very often, some of them have some bugs which must be corrected on later versions.

norman
CEO in Südkorea
Telekommunikation, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Do you want realtime and beautifull call-center dashboard ?

5,0 vor 8 Jahren

Kommentare: I t's most powerfull call-center solution.
Realtime dashboards give to you right information directly.

Vorteile:

easy to use realtime dashboard integration CRM