XCALLY Erfahrungen

Mächtiges Tool mit vielen Möglichkeiten

Kommentare: Wir betreiben hierüber Inbound-Callcenter und Outbound-Kampagnensteuerung; Voicebot-Integration und haben einen Realtime-Live-Translator entwickelt.

Vorteile:

Nach relativ kurzem Training ist man in der Lage, das Tool vollumfänglich selbständig einzusetzen. Die Integration mit 3rd Party Applications und Datenbanken ist spielend einfach, die meisten Funktionen lassen sich direkt per API ansteuern und somit in eigene Geschäftsprozesse einbinden. (Noch) nicht vorhandene Features lassen sich i.d.R. selbst nachbauen.

Nachteile:

Die Optik des Agenten-Frontends wirkt ein wenig verstaubt, hier wären ein Update oder die Möglichkeit, Templates zu verwenden/entwerfen, wünschenswert.

Future of Contact Center !!! Xcally Motion 2

Kommentare: Xcally Motion 2 is like charm when we show to our valuable customers. It always has a wow factor.

Vorteile:

Intuitive GUI. Tons of features. Easy Install & Maintain. Future Proof Investment. State of the art technology.

Nachteile:

I live everything about Xcally Motion 2.

The most cost effective Omnichannel Contact Center and Customer Experience tool

Kommentare: Over the years XCALLY has helped us to close the cap between us as brand owners and our prospects and customers. XCALLY give us an integrated view of all the communications regardless of the channel where they originated from.

Vorteile:

We like that XCALLY is very flexible and it can be deployed both on premise and on the cloud. Besides, the openchannel capabilities allow XCALLY to integrate to virtually any communication platforms that supports RESTful API web services.

Nachteile:

Because XCALLY it's like a tool box some time it's needed to built exactly what is needed, but the good news is that you can build whatever you want.

great omnichannel

Vorteile:

Easy installation. Fast support response. Reasonable price.

Nachteile:

Upgrade may bring some additional issues.

Feature rich application providing a single UI to call-centre agents for multiple input streams.

Kommentare: We were looking for a software company to partner with to provide our customers with a multi-channel platform when we came across xCALLY. It is a feature rich application providing not only standard forms of communication like voice / email / chat / sms; but it also includes an open channel allowing any number of external communication like twitter / facebook to also be fed to agents in a single user interface. Not only is xCALLY fantastic software but the support from them is just as fantastic!

Vorteile:

Single UI for multiple input streams to call centre agents. Open channel to allow unlimited integrations. Support.

XCally Contact Centre the Way of the future

Kommentare: Fast efficient and deliver

Vorteile:

As a Distributor in South Africa, I love that I have a solution that literally fits and partners with every single Contact Centre need I have for my customers. I have not had none single case where by XCally has not been able to suit their needs and their budgets. It has simply been a "no brainer". XCally meets the following requirements Omni Channel, Voice Channel, Outbound Dialer with many options of dialing, IVR Designer which I might has is the most simple to use and deals with the most intense complicated environments easily, Agent and Web Gui with a built in phone bar, analytics and reports and scripting tools.

Nachteile:

I can honestly say there was nothing I do not like

The perfect software to manage multichannel !!

Kommentare: when I selected the product I had a precise idea and I hoped it could be confirmed, well, the expectations were exceeded by reality. Congratulations indeed to the whole organization.

Vorteile:

The ease and speed of implementation, the professionalism of the people, the very high level of daily support, the presence on a global scale! Last but not least, the training plans for users and partner programs !! really excellent!

Nachteile:

The only thing that can be improved from my point of view is the graphics of the product, but I know they are working on it ... as often happens, companies with top products invest more in substance than aesthetics!

Easy to install, maintain and open to a lot of different integrations

Kommentare: Nice people, quick reaction to support-related issues

Vorteile:

As a partner I was involved with initially finding an additional solution that fits our portfolio as a reseller.During the project we learned that the XCally environment is easy to maintain and we are having very good experiences in customizing the system and are pleased with the open APIs and the ease of use in general

Nachteile:

The design of the software (Agent and admin) could look more modern. The Agent-Interface should be adjustable a bit mor than it already is.

Best solution ever

Kommentare: No need to staff a telecom engineer, no need to be expert and a verry good and reactive support team.

Vorteile:

I use many telecom solution but xcally is perfect, easy to use and stable.

Nachteile:

All is perfect in xcally i have nothing to write here at this moment and after 4 years of use.

My own comments

Kommentare: I work on implementation and customer relationship. Both of them has the same conclusion: friendly interface and easy configuration. The thing the customer can easily administrate their own telephony system is crazy for them.

Vorteile:

What I like most is the unification. I think every component of the software is clear and has it's function well defined. Optimization I think is the word.

Nachteile:

What I like least is sometimes I think it's a little limited by the admin portal. I'm used to work with pure asterisk configuration and everything written on asterisk dialplan.

Excellent product for call center management

Vorteile:

Ease of use for administrator and agent.

Nachteile:

Reports engine lack the option to run all query types from the database

We rely on XCALLY and it meets the challenge daily

Kommentare: We rely on XCALLY in a fundamental way to enable our customer support team to take and make support calls and follow up on support tickets in Zendesk (created via the XCALLY integration). Everything just works!

Vorteile:

I am the administrator, and I've found that it's easy to configure the IVR, the agents' parameters, generate queries and reports, find historical calls, manage integrations with CRMs and VOIP services, keep the system up-to-date, work with the XCALLY phone bar, and more.

Nachteile:

There really (but really) aren't any aspects of XCALLY which I like least. I suppose this sounds suspect, but it's true - I'm the proverbial satisfied customer!

Olivetti Customer Care

Vorteile:

XCally is a great solution for our activities! It provides specialized functions for our Contact Center Agents activities and a great UI too, both for Agents and for Supervisors. One of the best thing about XCally is that you don't need IT people in order to configure queues, agents and even simple IVR.. We use XCally mainly for handling Voice Phone Calls but we use also the Omnichannel Chat module, which provides a good level of customization and activities monitoring capabilities (using the Realtime environment and the Analytics). We are using XCally from 5 years now and each time we need to upgrade it for a new channel it takes us very little time!

Nachteile:

nothing special, it’s a good solution for all our requirements and needs

Affordable yet great app!

Kommentare: Tracking, monitoring and reporting are easy with XCALLY.

Vorteile:

We integrated with our Zendesk ticketing system and it is no brainer and easy to navigate and use. The subscription fee is consider affordable. The account manager in charge are highly responsive and extremely helpful.

Nachteile:

I dont have any bad experience with XCALLY so far.

A very fast evolving Contact Center solution that follows the latest technology trends.

Vorteile:

The Contact center software is very flexible, extensible and applicable to many situations, where a traditional call center would fail Many interesting projects can be made with the tools provided by the software Very user friendly and awesome look in terms of design Many integration possibilities with existing customer care systems Very strong development team with many additions and suggestions implementing to the software on a regular basis Awesome communication experience with customer support and sales teams

Nachteile:

As everything in the world, it is not ideal. But it is the closest to ideal in terms of price and functionality/quality you can get.

multi channel contact system for every company

Kommentare: great system, fast support, great xCally Team.

Vorteile:

one system - all channel for communication with our clients.

Nachteile:

hard to start dailer system, imposible start several dailer campaign at same time, contact manager one form for every employee, at big companies, there are different departments and they need different contact manager forms. If use one form for everyone - too much info for end users

Great Product Great Price

Vorteile:

This is a great product for omni-channel contact center work. We've been with the company since their voice only product ... Shuttle. We are now on the latest version and we love it.

Nachteile:

Nothing we particularly don't like about it. We use it every day in 25+ contact centers and it really lets us compete in the industry.

The best value for money

Kommentare: Xcally is perfectly suited to our expectations and those of our customers.
It is constantly evolving with always the integration of new functionalities.

Vorteile:

Its ease of deployment and use. No need to spend several days training administrators, supervisors, agents.

Nachteile:

That there is no native connector with Odoo.

XCALLY the right value for omnichannel

Vorteile:

XCALLY is very stable with a Linux based core, low resources consumption and ease of use. Elegant design with many language even for eastern written languages like ARABIC you get RTL support. Easy drag and drop IVR.

Nachteile:

Nothing really the applications is awesome.

Xcally Motion Contact Center Review

Kommentare: XCALLY multiple channels of interactions making it easy to grow into it - so you are covered futuristically.

Vorteile:

Ease of use and global support system when the need for support arises.

Nachteile:

Still trying to figure this out - nothing not to like so far.

Good software easy to use

Vorteile:

Fast support, fast to use, not expensive software

Nachteile:

I tried to integrate e-mail but it was not a success. I use it only for the phone

A special call centre

Kommentare: Our company is now accustomed to this service. It's cost effective compared to other customer service tools in the market hence it is a must have choice for my company

Vorteile:

To start with, it has a beautiful design and it's one stop solution for all GUI regardless of whichever media is used from voice, SMS to messenger. The dashboard is user friendly. It has social media integration and inbuilt voice recording.

Nachteile:

The tech support team is not available for help during emergency. It takes time to resolve issues.

best for call center

Vorteile:

that you can create you own channels in all of your social networks.

Nachteile:

tech support is not the fastest tech support in this industry. Can improve please!!!

Easy to use, very flexible, too many features.

Kommentare: A powerful contact center solutions, easy to use and available everywhere.

Vorteile:

Its flexibility on cloud because of its architecture. Price is fairly and WebRTC version is pretty enough.

Nachteile:

Because of its fast growing there are updates very often, some of them have some bugs which must be corrected on later versions.

A complete software

Kommentare: The overall experience with xcally is very positive. To date we have not found anything that we cannot do with the system, all the projects that we have required we have been able to do them.

Vorteile:

What I like the most about the software is that it is possible to develop any project thanks to the possibilities of integrations it offers.

Nachteile:

To say something, what I like least about XCally is maybe the lack of graphics in the reports