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Über XCALLY

Customer Care Suite integrated with Asterisk Open Source PBX. Multi channel solution for Inbound, Outbound and Blended Contact Centers.

Erfahre mehr über XCALLY

Vorteile:

Easy to use, a lot of standard functionalities and optional one with programming , You can integrate it with a lot of CRM's and apps.

Nachteile:

The tech support team is not available for help during emergency.

Bewertungen zu XCALLY

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,8
Kundenservice
4,8
Funktionen
4,7
Preis-Leistungs-Verhältnis
4,7

Weiterempfehlungsquote

9,5/10

XCALLY hat eine Gesamtbewertung von 4,8 von 5 Sternen basierend auf 128 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (128)

Patrick
Patrick
Sales Account Manager in Deutschland
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Mächtiges Tool mit vielen Möglichkeiten

5,0 letztes Jahr

Kommentare: Wir betreiben hierüber Inbound-Callcenter und Outbound-Kampagnensteuerung; Voicebot-Integration und haben einen Realtime-Live-Translator entwickelt.

Vorteile:

Nach relativ kurzem Training ist man in der Lage, das Tool vollumfänglich selbständig einzusetzen. Die Integration mit 3rd Party Applications und Datenbanken ist spielend einfach, die meisten Funktionen lassen sich direkt per API ansteuern und somit in eigene Geschäftsprozesse einbinden. (Noch) nicht vorhandene Features lassen sich i.d.R. selbst nachbauen.

Nachteile:

Die Optik des Agenten-Frontends wirkt ein wenig verstaubt, hier wären ein Update oder die Möglichkeit, Templates zu verwenden/entwerfen, wünschenswert.

Numan
Numan
Senior Solutions Architect in Vereinigte Arabische Emirate
Verifizierter Nutzer auf LinkedIn
Telekommunikation, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Future of Contact Center !!! Xcally Motion 2

5,0 vor 5 Jahren

Kommentare: Xcally Motion 2 is like charm when we show to our valuable customers. It always has a wow factor.

Vorteile:

Intuitive GUI. Tons of features. Easy Install & Maintain. Future Proof Investment. State of the art technology.

Nachteile:

I live everything about Xcally Motion 2.

Miguel
President in USA
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

The most cost effective Omnichannel Contact Center and Customer Experience tool

5,0 letztes Jahr

Kommentare: Over the years XCALLY has helped us to close the cap between us as brand owners and our prospects and customers. XCALLY give us an integrated view of all the communications regardless of the channel where they originated from.

Vorteile:

We like that XCALLY is very flexible and it can be deployed both on premise and on the cloud. Besides, the openchannel capabilities allow XCALLY to integrate to virtually any communication platforms that supports RESTful API web services.

Nachteile:

Because XCALLY it's like a tool box some time it's needed to built exactly what is needed, but the good news is that you can build whatever you want.

Dean
Support Director in Südafrika
, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Feature rich application providing a single UI to call-centre agents for multiple input streams.

3,0 vor 8 Jahren

Kommentare: We were looking for a software company to partner with to provide our customers with a multi-channel platform when we came across xCALLY. It is a feature rich application providing not only standard forms of communication like voice / email / chat / sms; but it also includes an open channel allowing any number of external communication like twitter / facebook to also be fed to agents in a single user interface. Not only is xCALLY fantastic software but the support from them is just as fantastic!

Vorteile:

Single UI for multiple input streams to call centre agents. Open channel to allow unlimited integrations. Support.

Amit
Project Manager in Israel
Telekommunikation, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent product for call center management

5,0 vor 3 Monaten

Vorteile:

Ease of use for administrator and agent.

Nachteile:

Reports engine lack the option to run all query types from the database

Janet
Sales and Marketing Director in Südafrika
Telekommunikation, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

XCally Contact Centre the Way of the future

5,0 vor 4 Jahren

Kommentare: Fast efficient and deliver

Vorteile:

As a Distributor in South Africa, I love that I have a solution that literally fits and partners with every single Contact Centre need I have for my customers. I have not had none single case where by XCally has not been able to suit their needs and their budgets. It has simply been a "no brainer". XCally meets the following requirements Omni Channel, Voice Channel, Outbound Dialer with many options of dialing, IVR Designer which I might has is the most simple to use and deals with the most intense complicated environments easily, Agent and Web Gui with a built in phone bar, analytics and reports and scripting tools.

Nachteile:

I can honestly say there was nothing I do not like

arcangelo
Dirigente General Manager in Italien
Informationsdienst, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

The perfect software to manage multichannel !!

5,0 vor 3 Jahren

Kommentare: when I selected the product I had a precise idea and I hoped it could be confirmed, well, the expectations were exceeded by reality. Congratulations indeed to the whole organization.

Vorteile:

The ease and speed of implementation, the professionalism of the people, the very high level of daily support, the presence on a global scale! Last but not least, the training plans for users and partner programs !! really excellent!

Nachteile:

The only thing that can be improved from my point of view is the graphics of the product, but I know they are working on it ... as often happens, companies with top products invest more in substance than aesthetics!

Simon
Pre-Sales Manager in Deutschland
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Easy to install, maintain and open to a lot of different integrations

5,0 letztes Jahr

Kommentare: Nice people, quick reaction to support-related issues

Vorteile:

As a partner I was involved with initially finding an additional solution that fits our portfolio as a reseller.During the project we learned that the XCally environment is easy to maintain and we are having very good experiences in customizing the system and are pleased with the open APIs and the ease of use in general

Nachteile:

The design of the software (Agent and admin) could look more modern. The Agent-Interface should be adjustable a bit mor than it already is.

Amir
Dsi in Tunesien
Telekommunikation, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best solution ever

5,0 vor 4 Jahren

Kommentare: No need to staff a telecom engineer, no need to be expert and a verry good and reactive support team.

Vorteile:

I use many telecom solution but xcally is perfect, easy to use and stable.

Nachteile:

All is perfect in xcally i have nothing to write here at this moment and after 4 years of use.

Sara
Project Manager in Spanien
Telekommunikation, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

My own comments

5,0 vor 6 Monaten

Kommentare: I work on implementation and customer relationship. Both of them has the same conclusion: friendly interface and easy configuration. The thing the customer can easily administrate their own telephony system is crazy for them.

Vorteile:

What I like most is the unification. I think every component of the software is clear and has it's function well defined. Optimization I think is the word.

Nachteile:

What I like least is sometimes I think it's a little limited by the admin portal. I'm used to work with pure asterisk configuration and everything written on asterisk dialplan.

Will
Pre sales engineer in Spanien
Telekommunikation, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy and fast to deploy

5,0 vor 6 Monaten

Kommentare: It’s been so easy to learn how to install and manage. It’s have many advantages and features over the competitors

Vorteile:

The user interfaces is the easiest think

Nachteile:

Nothing particularly, the platform is very useful and friendly

Joe
Special Projects Manager in USA
Telekommunikation, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

xCally Shuttle - Fast, light weight and easy to use!

5,0 vor 8 Jahren

Kommentare: We run over 20 call centers utilizing multiple legacy, proprietary telephone switches. By switching to xCally, we have been able to shut down these switches, convert all of our PRI's to SIP circuits and improve our DR substantially! Shuttle has a fantastic GUI, programming in the visual IVR (cally square) is easy and allows you to build complex call routing rules quickly. xCally has been a great and has always provided us with outstanding support and they are quick to add features (unique to the Telephone Answering Service industry). Having come from the Avaya world, I have found it much easier to deploy xCally as it takes less than a day to setup and have fully operational (taking calls) whereas in the Avaya world, it takes weeks if not months to get their switch fully built, programmed and functional. xCally is consistently updating their product and they are quick to implement new features and fixes. I look forward to working with their new multi-channel version (xCally Motion) as it utilizes asterisk 13 and now gives the ability to manage voice, email, SMS, web chat and faxing, all from one unified environment!

Vorteile:

Fast, light weight GUI, easy to install and maintain. Excellent visual IVR designer.

Nachteile:

Some features like agent to agent recording not available.

Ramiro
Product Manager in Paraguay
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

XCally Motion is a complete solution available to everyone.

5,0 vor 3 Jahren

Kommentare: Complete solution of functionalities required by customers. In continuous advance of new functions and adapting to what the market requires.

Vorteile:

Its architecture and flexibility allow it to adapt to different customer requirements.

Nachteile:

Only has native WhatsApp integration with Twilio.

David
CIO in Spanien
Telekommunikation, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A easy and innovative call center software.

5,0 vor 5 Jahren

Kommentare: We use the Xcally software inside and provide to our customers a cloud solution for their call centers, and by the momment all are very happy. We didn't fopund any important issue, and the Tech support is very professional.

Vorteile:

Easy to use, a lot of standard functionalities and optional one with programming , You can integrate it with a lot of CRM's and apps.

Nachteile:

I don't find any important aspect of the software that i don't like

Alessandro
Regional Operations Director in Singapur
Einzelhandel, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

What a great value for money platform! Definitely what you aspire to run your CS!

5,0 vor 7 Jahren

Vorteile:

We have been using Xcally for the past 5 years across 8 different geographies. Integrated into a cloud base ticketing system and enjoyed it's great scalability, inter-operability across system and all this at a very competitive pricing. No downtimes, limited upgrades, bug-less.

Nachteile:

nothing major. normal ramp up period to get all the proper integration across the cloud systems going but have been very smooth since then. great support also always demonstrated from the Xenilab team.

Roberto
IT Manager in Spanien
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Fantastic

5,0 vor 3 Jahren

Kommentare: I have worked with XCALLY for several years and the stability and functionality it offers at such a good price compared to the competition is incredible.

Vorteile:

it is a really great multi-channel system, easy to use, intuitive and with amazing integration possibilities

Nachteile:

It would improve aspects of the marking system such as the rotation of outgoing DDIs in campaigns

Danet
Call Centre Manager in Südafrika
Verbraucherdienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

One platform for multiple communication channels

5,0 vor 4 Jahren

Kommentare: Xcally is a MUST HAVE for any customer service department

Vorteile:

Can be customised to your specific needs Considering what you get in terms of features, and what you pay - it is a bargain My team and supervisors love it!

Nachteile:

Nothing comes to mind. Really pleased with the product

Thomas
GVD Director in Deutschland
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A flexible product for global customer service operations

5,0 vor 6 Jahren

Vorteile:

The customer support! Even the CEO makes sure that we are getting the most from our product. That is especially helpful for us as a startup.

Nachteile:

We needed to configure some database settings for our global rollout of KPIs. For most users that is not a problem since the native dashboard is effective.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Omni-channel call center solution

4,0 vor 5 Jahren

Kommentare: Agents can easily move from ​different support channels without losing​ time and focusing on ​customer's requests.

Vorteile:

Multi-channel integration Multiplatform clients Modern UI look and feel Extensible and CRM integrated via APIs Analytics​: out of the box available​ a wide collection of stats and the chance to customize and create new reports

Nachteile:

No automatic upgrade, it​ requires to be triggered via UI manually.

Kayleen
Kayleen
Customer Service Repsentative in Vietnam
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Satisfied .

5,0 vor 6 Jahren

Vorteile:

It is very easy to use for the daily task of our operation. The team is so well supported, new capabilities.

Nachteile:

There are not many cons that I mention in this review. However, I need more friendly interface of this system.

Alejandro
Guatemala
Telekommunikation, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy to use and friendly web interface

5,0 vor 8 Jahren

Kommentare: It has a nice dashboard with realtime statistics which helps supervisors and managers to have a full control over SLAs and important stuff.
The call flow editor is very easy to use, so you can build complex flows with drag and drop functionality.

Vorteile:

Build custom reports with MySQL queries on the GUI Graphical call flow editor Easy to use GUI Asterisk based Allows remote agents to use web browser as phone (WebRTC)

Roberto
Roberto
IT infrastructure in Italien
Verifizierter Nutzer auf LinkedIn
Krankenhausversorgung & Gesundheitswesen, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Very Good Product

5,0 letztes Jahr

Vorteile:

A lot of functions very useful for our business

Nachteile:

Add more features to phonebar to improve agent functionality

Fabio
Italien
, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Reliable and easy-to-deploy !

5,0 vor 8 Jahren

Kommentare: Long time and satisfied customers (almost 5 years), we've had the opportunity to test and deploy every version and we'll never turn back.

Vorteile:

Easy and the support team is excellent !

Nachteile:

not so cheap, but it's worth it

Ricardo
Networking Engineer & Programmer in Portugal
Telekommunikation, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Powerful and easy to deploy

5,0 vor 8 Jahren

Kommentare: We were looking for a solution to make a custom integration with a customer ERP. An autodial module was also a prerequisite. It´s was a difficult choice, since there are many solutions out there, but we are proud for choosing xCALLY. Their support helped us getting all pieces up and achieve all our goals.

Vorteile:

Tiger Dial and Cally Square modules

Nachteile:

Can't add custom content inside the dasboards

Oren
VP Sales in Israel
Computer-Software, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Amazing Omnichannel Solution

5,0 vor 4 Jahren

Vorteile:

It allows easy management of many different communication channels. The UI is excellent both for admin and the agent. The system can be customized in many ways allowing us to use it in many ways.

Nachteile:

I like everything about it. We do not have any issues