Bewertet am 12.12.2018
Wow! Great Features, Better Price
Kommentare: As a small non profit looking for a way to manage our tech assets, Reftab is a great fit! Customer service has been invaluable, too.
Vorteile: Ease of use, Customer Support, Help Modules, Pricing Tiers
Nachteile: I haven't found a single thing that I don't like about this solution!
Bewertet am 25.7.2019
Great New Asset Management Tool
Kommentare: I'd started w/ Reftab as a cloud based asset management tool for tracking and managing electric vehicle charging stations. I've also used Device42 then Insight by Riada as competing products because had developed integrations with Jira Cloud and Jira Service Desk Cloud for our task and service ticket management. Reftab continued to develop their product and has now integrated with Jira. Nice! The cost/month is currently less than 50% of the monthly subscription cost for competing products and the functionality and customer service are truly excellent for our asset tracking and management needs.
Great value for $
Integrates and Interacts with Atlassian Jira and Jira Service Desk (Provides link between the asset and any issues or tickets)
Bulk Import of existing asset information from existing tools.
Easy to setup new fields with different configurations.
Good filters to find what you are looking for quickly.
Nachteile: The initial product did not integrate with Jira Service Desk. Reftab has since added this capability and setup was reasonably simple.
Bewertet am 13.1.2020
Stellar Customer Support
Kommentare: From the trial period to full implementation, we really have had a good experience. This system has vastly reduced the number of individual tasks we used to complete at each checkout and has helped to streamline and improve customer experience. I have reached out on approximately 4-5 occasions with questions and have always had a quick response time, with a solution to my question every time. We are about 4 months into our switch and I am satisfied with the solution for our campus.
The price of this software is definitely a win. We were previously using multiple home-built applications to fill this need. Moving from a home built to purchased application always comes down to value for the money.
The Customer Support has been prompt, friendly, and efficient. I have reached out a few times and have had near-immediate response times.
New features have become available since implementing this solution. I have seen options that I have inquired about implemented in the last 4 months. Impressive.
The setup and ease of use are paramount. We have a high turn over of student workers utilizing and learning to use this system. They caught on to this application so much faster than the multiple applications we were previously using that the training time has basically paid for the program already!
Nachteile: I wish the reporting features were as easy to navigate as checkouts are. They do not run in a way that is as intuitive to me. Especially when attempting to refine data into smaller increments. Automatic emails are great, and reduce the amount of individual notifications I need to send, but they could do with a slight improvement. There are terms coded into the auto emails to pull things like due date, asset name, or borrower name but not every email forms have the same terms. When I modified the email template the first time I removed some of those terms, and then could not remember exactly how they were worded to get them back. The support team has been great at quickly responding to emails to and providing fixes for any issues I have reported, but a 'cheat sheet' or about automatic emails section with the terms that can be used would be very useful.
Bewertet am 11.2.2020
Ideal tracking software
Kommentare: We needed a product to keep track of our inventory of Ipods used by our housekeeping staff. We looked at other products from free to the overly tech heavy software. We just wanted something simple to use and to know when the equipment is in use and by whom. This product really filled our needs. Any questions we have are quickly addressed. We don't use half the features they offer, but if we ever do its nice to know they are there.
The simplicity of the product in setting up, training staff to use was quick and easy to use.
Tech support is awesome.
Nachteile: We've been using the product for about 8 months and so far we don't have any complaints.
Bewertet am 17.2.2017
Flexible Asset Mangement app that handles multiple locations
Kommentare: We needed a way to have all our locations and departments to be able to see and manage their equipment in real time. The flexibility of being able to have our end users report on the condition of equipment in the field was helpful. We found that the developers responded to questions and even added features that made our oversight even easier. I highly recommend this app!
Vorteile: Has facility to manage multiple locations and can assign different levels of security for the users from read-only to full edit.
Nachteile: Is not always clear how the different options affect how the information is captured.
Bewertet am 8.12.2016
RefTab - an awesome way to keep tabs on your assets.
Kommentare: I've been using RefTab since day one of its release. It's a an awesome product that every company should be on board with. Allows you to track your inventory easily from any device. It has changed the way I keep inventory. Definitely a worthwhile product for the money!
Vorteile: Simple, yet appealing UI.
Bewertet am 18.11.2019
Customizable & Versatile!
Kommentare: We are realizing greater tool accountability, which is vitally important in the aviation industry.
Vorteile: This software adapted well to fit our needs in organizing our tool crib. I liked how we could create kits combining any amount of assets and accessories, and create fields to store types of data. Nicely designed.
Nachteile: Limited with attachments, no photo option for a completed kit.
Bewertet am 19.11.2019
Brilliant Asset Tracking and Management Software
Kommentare: Excellent, we wanted an easy to set-up and easy to use product with high quality support and we got it with this product. Keep up the great work.
Vorteile: The ease of setup and use. It has a good feature list which is growing based on customer feedback which in my opinion is the best way to enhance the product.
Nachteile: The range of labels supported is a little disappointing but they are adding additional labels going forward.
Bewertet am 19.11.2019
Nice Tool to keep your Assets tracked!
Vorteile: Thousands of Pro. The most important that it keeps tracking all my assets.
Nachteile: Differently, I would say that I have Zero CONS.
Bewertet am 10.2.2020
IT Asset Management
Vorteile: I like the way it handles asset entities, accessories and licenses. I also like the way it handles asset assignment as loans to loanees.
Nachteile: There are a few places where how to accomplish certain tasks isn't clearly obvious to the end user resulting in certain features not being noticed as a possibility to the user, but once you learn the interface and what all can be done it's pretty easy to work with.
Bewertet am 5.1.2017
Most compact asset management tool
Kommentare: I reviewed a bunch of asset management tools to use within our company. Reftab is the only one which is smooth to use and reduced to the really needed functionalities. What often is what you need. We decided to use that tool for our needs. There are some tiny points which can be improved like the data import/data export for Loanees and Devices. Some controls are maybe not placed very intuitive but after the first find and use, everything is fine. Overall a nice and good tool! A nice new feature would be to print out not only the QR-Code with a digital number next to it rather the QR-Code, Digital number, Company Name, Device Brand, Device Title and the possibility to format the output (e.g. like another Avery template like the L6011).
Vorteile: Smooth and reduced to the needed functionality.
Nachteile: Some controls are hard to find, only in the context of a location or the Import/Export functionality.
Bewertet am 18.12.2018
Easy to use, flexible, and affordable
Kommentare: We are a small public secondary school needing to track photography and video production equipment loans to students. Many of the equipment management solutions on the market are well beyond what we are able to afford. Reftab meets our needs at a comfortable price point, and the response of the developers to feature requests has been second-to-none. I'm really happy to have found Reftab!
Vorteile: The developers are very helpful and quick to respond to new feature requests. It is reasonably-priced and affordable enough for our public secondary school to use with students. Powerful features wrapped up in an easy-to-use interface.
Nachteile: Mobile scanning app reads barcodes quickly using the phone camera, but it is cumbersome to check out multiple pieces of equipment to the same user.
Bewertet am 24.1.2019
High value cloud based asset management solution.
Kommentare: Reftab has offered an easy to setup cloud based solution for managing company assets that are located in multiple locations all over the world. The product is continuously improving with a responsive sales and support team behind it.
Vorteile: Cost effective asset management solution with desktop and mobile asset interfaces. Two factor authentication. Highly responsive service/support.
Nachteile: Would ideally offer some level of interface with Jira Service Desk.
Bewertet am 1.3.2019
Great software at a great price. Amazing customer service!
Kommentare: Any issues that I came across during evaluation of the software was quickly and extensively answered by the support team. Amazing customer service.
Vorteile: There is a significant amount of functionality that can be tailored to your specific needs.
Nachteile: So far so good, at this time any questions or issues I had were resolved.
Bewertet am 10.9.2018
Reftab - a great solution
Kommentare: Asset tracking and reservations of assets
Vorteile: Technical support is excellent , fast and responsive
Nachteile: Could have more features, but the product is growing
Bewertet am 19.6.2018
Excellent fixed asset tracking tool! Easy to use, with user-friendly UI, and great customer support.
Vorteile: The UI is modern and well thought out. It's very easy to learn and use. In addition, the support level from the developers has been fantastic. Their team helped us with all setup issues and even added some features based on our needs. A+
Nachteile: There are no real cons worth mentioning. Any issue we have had, the support team has helped us overcome.
Bewertet am 4.1.2017
So far no problems
Kommentare: Used it for new asset purchases of a company and it worked well. Using smartphone I was able to gather data quickly.
Bewertet am 13.12.2018
Kommentare: We are using Reftab to help us with inventory and to keep track of our items. So far this has been a great system for us!
Vorteile: One thing that is very helpful is the scanning feature on the app!
Nachteile: I wish I could format the Q-R codes a little easier.
Bewertet am 4.1.2017
Great service, great support !! Looking forward to our continuous growth with the help of Reftab!!
Kommentare: Easy to use! ..and very easy to view items within the mobile app !! It helps me get my assets into an excel sheet from the report builder.
Vorteile: Easy to use
Bewertet am 4.1.2017
Great tool to have
They have an Amazing product.
They always provide great customer service. Its all for an affordable price.
Vorteile: Ease of use. Secured
Nachteile: Nothing everything was great.