Über Signifyd

Signifyd ist der weltweit größte Anbieter von Garantien für den Schutz vor Betrug im E-Commerce mit einer hundertprozentigen finanziellen Garantie.

Erfahre mehr über Signifyd

Vorteile:

Integration team was effective and testing was smooth.

Nachteile:

Leaves gaps in what is "reimbursable" and the window to submit a claim is ridiculous. Needs to be 30 day claim period, not 7.

Bewertungen zu Signifyd

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,7
Kundenservice
4,4
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,6

Weiterempfehlungsquote

9,0/10

Signifyd hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 55 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (55)

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Nutzerbewertungen filtern (55)

Verifizierter Rezensent
Webmaster in Israel
Verifizierter Nutzer auf LinkedIn
Bekleidung & Mode, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Say goodbye to Chargebacks

5,0 vor 3 Jahren

Kommentare: Overall it has saved us thousands of dollars and the team has reembursed us a number of times already for chargebacks on orders they approved. Highly recommend for any US eCommerce vendor.

Vorteile:

Absolutely great product. Before Signifyd we would have major chargebacks on large purchases every month or so which meant we were out on both the merchandise and the money. We didn't have a way of fighting it and we were losing a lot of money. The system integrated easily with Magento, their fee is minimal , their determination is subject to your input, even if the software flagged something as Fraud you can appeal and a human will check and can override the system. It seemlessly updates the orders in Magento with the decision or the revision of whether an item is fraud or not. Really really great.

Nachteile:

We had a lot of custom checkout methods that were getting flagged and the process of getting Signifyd to ignore them was not simple, it required changing the code rather than just a configuration.

Kaitlin
Senior Director Omnichannel in USA
Bekleidung & Mode, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Happy customer for 5 years

5,0 vor 3 Jahren

Kommentare: We do not need to dedicate resources to fraud management. We can leave this to Signifyd and trust the outcome of their decisions.

Vorteile:

The software has been stable and trustworthy for the past 5 years

Nachteile:

The actual software algorithm is not clear on how competitively differentiated it is from others in the market

In Betracht gezogene Alternativen: Riskified und Forter

Warum Signifyd gewählt wurde: Signifyd's solution is proactive and aligns with our business goals.

Zuvor genutzte Software: CyberSource

Gründe für den Wechsel zu Signifyd: The team remained dedicated to Lacoste while we tested with a subset or orders for many years before fully moving to their solution.

JUSTIN
VP of Finance in USA
Einzelhandel, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Good idea and review but a bit pricey and leaves coverage gaps

3,0 vor 2 Jahren

Kommentare: generally good idea but gaps in coverage (what is reimbursable) and claim time frame can be greatly improved.

Vorteile:

fraud/customer review. quickness of reimbursement once approved

Nachteile:

leaves gaps in what is "reimbursable" and the window to submit a claim is ridiculous. Needs to be 30 day claim period, not 7.

In Betracht gezogene Alternativen: Viber und Riskified

Gründe für den Wechsel zu Signifyd: sales person

James
Director in USA
Konsumgüter, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Signifyd Review

4,0 letztes Jahr

Kommentare: As mentioned before. This system is a game-changer. It saves time and provides us with a level of comfort for all orders reviewed.

Vorteile:

We've been using the product since 2016. As I recall, the implementation was quick and painless. The team at Signifyd guided us through the entire process. The software is a game-changer. I utilize it as a first pass. Then review any and all orders in the declined phase. We resubmit many of those orders for a manual secondary review by the Signifyd staff. The turnaround time for the secondary reviews is extremely fast and the decisions are well documented.

Nachteile:

The only immediate downfall I can think of is the inability to keep internal notes for declined orders. We use a secondary system to capture notes about the declined orders and actions taken after our final review is completed.

In Betracht gezogene Alternativen: Cardinal SIMS

Gründe für den Wechsel zu Signifyd: Ease of use and payment guarantee related to approved orders.

Matt
Director of eCommerce in USA
Einzelhandel, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great and easy to use

5,0 vor 2 Jahren

Kommentare: It has saved us so much time scrutinizing orders. We can just take care of fulfilling and not worry about if an order is fraud or not. This also helps us be less confrontational with customers on orders that look suspicious. Many are, in fact, fine.

Vorteile:

The approval rate is very high. Since they only get paid on orders they approve, they have an incentive to approve as many as possible. This has lead to us being able to take orders that were risky that we wouldn't have normally taken without an increase in our fraudulent order rate.

Nachteile:

You only have 7 days to report a chargeback for reimbursement. For a small company, sometimes it's hard to get the reimbursement filed when you have multiple fires that need putting out during the busiest seasons.

In Betracht gezogene Alternativen: FraudLabs Pro und Kount

Gründe für den Wechsel zu Signifyd: Better shopping cart integration, price, features.

Fabian
General Manager in USA
Einzelhandel, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Signifyd Protects Us From All Fraud Transactions

5,0 letztes Jahr

Vorteile:

Integration was really easy. It worked immediately after set up with no issues. It is a plug and play solution. Requires little to no maintenance. It is working for you in the back ground and flags all Fraud transactions. If any Fraud transaction gets thru, they have a very easy process to reimburse you for fraud related credit card chargebacks/distputes.

Nachteile:

no issues. it really is a great product.

Adam
Fraud Prevention Specialist in USA
Landwirtschaft, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Signifyd is Tops in Fraud Prevention

5,0 vor 2 Jahren

Kommentare: We use Signifyd to screen orders for fraud in the irrigation business. It has increased our efficiency and revenue and decreased our labor hours spent and fraudulent orders fulfilled. This has reduced chargebacks to single digits. Best of all, when our manual screening process cannot clear an order, Signifyd will guarantee it and protect your revenue for that order and the price is a small amount to pay for the level of confidence provided. Our company has used quite a few apps similar to this over the years, and Signifyd is, hands down, the best one available in every aspect.

Vorteile:

Signifyd is easy to use and provides information that speeds up our screening process significantly. Signifyd's model works great for us; it provides an incredible amount of easy to understand and easy to access information that's directly relevant. Best of all, there is no charge unless the guarantee is used. Other companies charge exorbitant amounts for the information Signifyd provides and without the option for an inexpensive guarantee. Signifyd has increased our revenue by allowing us to release orders we may have cancelled previously and has reduced (by a great degree) the amount of labor hours needed to screen orders.

Nachteile:

It's difficult to find a weakness in Signifyd, at least without nitpicking details. I suppose if there is one thing I'd like to see more robust, it would be the "Search for other cases" under the order IP. Perhaps it just needs a larger sample size, but at the moment that's the least useful feature for us.

Joshua
Joshua
Software Engineer in USA
Verifizierter Nutzer auf LinkedIn
Möbel, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Straightforward API for rating how likely it is that an ecommerce transaction is fraudulent

4,0 vor 4 Jahren

Kommentare: We're an online marketplace and we had a fraud scare several years back. We put in our own measures that helped a bit, but we don't have access to anywhere near as much data as Signifyd so there's only so much we could do. Signifyd permitted us to quickly build out a lightweight API integration and build a human review component into our own backend fulfillment workflow. It only took a week and it's given us great peace of mind and helped catch more than a few bad transactions over the years.

Vorteile:

Signifyd allows for a simple API integration to send them data on transactions. They normally return a "fraud score" in less than 5 seconds, and they provide a nice visual panel to review the reasons they gave that particular score on their site. It's easy to add team members as human reviewers and manage different teams reviewing different items. You can also change how strict you want to be by simply adjusting the score at which you consider something to require manual review.

Nachteile:

For a while, Signifyd tried to push everyone onto a fraud insurance plan. They would guarantee each transaction that they determined was likely not fraudulent, in exchange for a percentage of the total sale price. For marketplaces like us who already only take a percentage of the total sale price, this was a nonstarter. It would reduce our own profits by a huge percentage. Fortunately they have, for the moment, moved back to offer fraud scoring without insurance.

Andy
Owner in USA
Automotive, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Best One Yet

5,0 vor 2 Jahren

Vorteile:

Using with BigCommerce it is as simple as downloading the app and setting up an account. The rest is pretty straight forward. Functions are easy to use and navigate. It shows detailed info about the customer, address, phone number IP address and much more. Approved/Disapproved orders are instant 99% of the time. A few get manually reviewed but is still no more than a hour after the order at the latest. By far the best fraud software I have used for a reasonable price. Also if a order does end up getting a chargeback, they will refund the order if they approved that specific order. I have only had 2 out of 1000s of orders and they reimbursed me pretty much no questions asked.

Nachteile:

So far the only thing I have found is every once in awhile a order will get denied when I personally think it checks out good and vice versa. But this has only happened 3-4 times in the last year. Not many cons to complain about.

In Betracht gezogene Alternativen: Kount

Warum Signifyd gewählt wurde: Eye4Fraud was pricey, slow and not very reliable.

Gründe für den Wechsel zu Signifyd: Pricing and usability.

Jenny
Ecommerce Sales Director in USA
Freizeit, Reisen & Tourismus, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best partners to reduce fraud and maximize sales

5,0 letztes Jahr

Kommentare: We're utilizing Signifyd for fraud management and chargeback management for our ecommerce stores so our Customer Service team doesn't have to be tasked with trying to check for and reduce fraud and our Finance team can streamline chargebacks.

Vorteile:

Fraud management is no longer a pain now that we've partnered with Signifyd. We're able to minimize our time managing fraud, maximize sales and revenue and minimize risk to both consumers and our business. Their customer service and account teams are really responsive and collaborative. They also provide loads of meaningful insights. It's a great company to partner with.

Nachteile:

It was really easy to implement with our Shopify store but a little bit more involved with our Sitecore store (which is essentially a custom build).

Amanda
Bookkeeper in USA
Einzelhandel, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to Understand Background Program

4,0 vor 2 Jahren

Kommentare: We have been using Signifyd for several years after receiving multiple fraudulent orders and paying a lot in chargeback fees. We saw an immediate improvement in our orders and have saved a lot of money, time, and customers the trouble related to these fraudulent orders. Mostly it works in the background so we can worry about other parts of our business. When an order is flagged, we have the option to appeal it, which we have done on occasion. In the years we have had it, I can only think of a couple of instances where their decision was a problem for us. To err on the side of safety, we did take Signifyd's recommendation and cancelled the orders. It is difficult to tell a little old lady making her first online purchase (who did not sound at all like a criminal mastermind) that we could not fulfill her order because it was flagged as possibly fraudulent.

Vorteile:

Most importantly, we are seeing far fewer fraudulent orders, even with the fraudsters constantly looking for ways to defraud small businesses. It is easy to use and understand, and if they flag an order as fraudulent when you do not believe that it is, they allow you to appeal the verification. Their process (including appeals) is fast and efficient-- even appeal-approved orders are able to be shipped in a timely manner.

Nachteile:

It can be somewhat difficult to get them to approve a transaction that they have flagged as fraudulent. It does not happen often, so it is not a huge problem for us, and we do understand that this is for our company's own good. However, our audience is mostly retirees, and trying to tell them that their order was flagged as fraudulent can be... difficult. There have been just a couple of times in the course of 3 years that we did not agree with Signifyd's decision, even after the appeal. Each time, we sided with their decision, which reinforces our trust in the program.

Brian
President in USA
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best In Class

5,0 vor 2 Jahren

Vorteile:

It is extremely accurate in catching fraudulent orders and transactions. So far I don't think it has missed any in the two years we've used their services. It opens up the possibility to gain more sales. For example, we can offer customers the ability to create orders where the shipping and billing addresses do not match. This is a big deal in today's e-commerce economy. Before Signifyd, that was a major risk since it's one of the most common ways scammers buy goods with stolen credit cards.

Nachteile:

I wish it had a way to fully intervene with a transaction and stop it from processing rather than only giving a warning that an order is fraudulent.

Sam
eCommerce Manager in USA
Einzelhandel, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Signifyd gave us confidence in our online sales.

5,0 vor 3 Jahren

Vorteile:

When we first started selling furniture on our website, we could have chargebacks and fraud. At one point we stopped taking American Expresses because we had so many chargebacks from customers who used it. Once we started using Signifyd we were confident in any sale approved by Signifyd and usually canceled the ones that weren't. With their Portal, you could tell when they were obviously a fraud.

Nachteile:

Initially, when we started using this every so often a sale would take a while (24 hours or more) to be reviewed. But we haven't experienced that in quite some time. Most sales are reviewed instantaneously.

Kevin
Director of Customer Care in USA
Konsumgüter, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

High approval rate but catches the bad guys

5,0 letztes Jahr

Kommentare: We have been very pleased with our partnership. A very high percentage of approvals and we identify the bad guys. Had one a few weeks ago where they threatened to blow us up on social media but when we called them out because Signifyd identified there were 34 fraudulent orders from various vendors they went quietly into that good night...

Vorteile:

Reviews every order against a very large database

Nachteile:

Absolutely no complaints. Any issues we bring up are immediately addressed.

Jason
Founder in USA
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Makes Same Day Shipping Possible

5,0 vor 2 Jahren

Kommentare: The entire experience has been beneficial towards our same/next day shipping goals.

Vorteile:

I like the succint summary of each transaction. We are provided information that helps us fight unwarranted chargebacks. The dashboard is great for approving orders when you are busy.

Nachteile:

With the Shopify integration, it can be a bit tricky to route several stores through one account. I still have orders showing as trials for different clients - however this is more of a visual issue than anything. I have been assured the data will be store in the event of a chargeback.

justin
director of ecommerce operations in USA
Sport, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great software

5,0 vor 2 Jahren

Kommentare: They have been great to work with from onboarding, integration, continued support etc. One of the easiest integrations I've been a part of.

Vorteile:

We appreciate the reduced labor and ease of use. It just runs in the background and the orders keep flowing.

Nachteile:

The only con would be the cost. It's still a value for us, but in ecommerce you're always looking for a slight edge.

In Betracht gezogene Alternativen: Authorize.Net

Gründe für den Wechsel zu Signifyd: Better integration with bigcommerce.

Verifizierter Rezensent
Senior Director of Ecommerce in USA
Verifizierter Nutzer auf LinkedIn
Bekleidung & Mode, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Helpful But Beware If You Have A Lot Of Returns

4,0 vor 3 Jahren

Kommentare: Really helpful but the return part was a challenge. If they could figure out how to automate that, it would be amazing.

Vorteile:

Gave great insight into customer risk, and my team used it daily. We partnered with Signifyd after an incredible Black Friday/Cyber Monday, which then resulted in a rather brutal amount of chargebacks because we were not prepared. It was easy to implement and did not take much training before we could use the data it provided.

Nachteile:

It does not automatically process refunds! So we would have to go in and manually do this, otherwise we would get charged for the screening of every purchase. It was unmanageable for any business doing 5-10M in revenue per year.

Luke
Owner in USA
Unterhaltungselektronik, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Works great!

5,0 vor 2 Jahren

Kommentare: Great, saved our company - would be out of biz without them

Vorteile:

ease of use integration is seamless support is always there solve problems before they become problems easy to staff out and have them operate

Nachteile:

cost - like all things could be less set up $ where this is used and not used. I only want to insure orders over $200 but I must use all so I end up going in and manually canceling all orders under $200.

Rohan
AVP, E-Commerce & Consumer Technology in Kanada
Einzelhandel, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Gamechanger in Fraud Management

5,0 letztes Jahr

Vorteile:

Integration team was effective and testing was smooth. Favourite product features would be the Dashboard and Consoles. The colour code scoring and numbering in the console view has been so useful for anyone on our team (E.Com, Customer Service, Loss Prevention). I also use the Insights occasionally as well to compare the data against GA and SFCC

Nachteile:

Nothing we can think of at this time. Excited to see Decision Centre soon

Gavin
ecommerce director in USA
Groߟhandel, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good product

5,0 vor 2 Jahren

Kommentare: Overall, the product saves us the time of having to inspect all orders and we can proceed conducting business with confidence.

Vorteile:

The product is easy to use and if there are any cases that need to be addressed, the Signifyd team provides details that led them to their decisions.

Nachteile:

Some of the abbreviations in the notes for declined orders are not easily identifiable.

Sam
Partner in Australien
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

EVERY WEBSTORE OWNER NEEDS THIS....

5,0 vor 2 Jahren

Kommentare: *It provides security in that if I ever have a purchase that I am concerned about regarding possible fraud, it will quickly do background checks and either give an approval or rejection.
*If Signifyd declines the transaction, I don't pay a cent for the background check
*I only pay if I choose to accept the approval and a small fee is then taken by Signifyd, which is well worth the fear of losing all my money through a fraudulent transaction
*I believe every website business should add this app, it has certainly given me peace of mind after having had a few issues with fraudulent use of cards where the banks took my money as well as I lost the goods I sent in good faith believing the transactions to be legitimate prior to coming on board with Signifyd.

Vorteile:

I loved the fact that it is easily synchronised with my Shopify website. *It doesn't take long at all to set up.

Nachteile:

I could not fault the software so I have nothing bad to say here.

FABRIZIA
E-commerce Manager in
Einzelhandel, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Thank you, Signifyd!

5,0 letztes Jahr

Kommentare: Our experience with Signifyd is great! We rely a lot on the software to validate our e-com orders daily.

Vorteile:

Thanks to Signifyd's expertise, we can avoid long chargeback procedures. It is a huge help to have our e-com orders reviewed by the team daily.

Nachteile:

Guaranteed Payments covers merchants against chargebacks associated with fraud or unauthorized charges only.

Karin
Supervisor eDevelopment in USA
Einzelhandel, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy to Implement, Reliable

5,0 letztes Jahr

Kommentare: Our overall experience has been great, the support has been outstanding.

Vorteile:

This software was very easy to implement onto our complicated, custom e-Commerce website. I was able to integrate with our shopping cart without much issue.

Nachteile:

So far there really haven't been any cons to the software.

Joseph
eCommerce Manager in USA
Einzelhandel, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great product, allows me to ship orders without concern of fraud.

5,0 vor 2 Jahren

Vorteile:

Signifyd allows us to process and ship all the orders that flow into our ERP without concern of fraud. Knowing the 100% chargeback guarantee from Signifyd, we can ship orders without the need for an additional step in the process. This allows us to ship faster and more efficiently.

Nachteile:

I have no cons at this point with our use of this product.

Stan
Owner in USA
Bekleidung & Mode, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Peace of Mind

5,0 vor 2 Jahren

Kommentare: Appreciate that we were able to use it on demand, rather than paying to guarantee all orders. We like that the software flags suspicious orders for us and then we can decide whether to guarantee it or not.

Vorteile:

That we can use it on demand. Only have to pay for a guarantee on the orders that are suspicious.

Nachteile:

It would be nice to know exactly why an order got the score it received.