Skilljar Customer Education Erfahrungen

More than an LMS: Skilljar builds a partnership with their customers

Vorteile:

By and far their customer success and support teams. Skilljar was with us from day 1 - from migrating from a very poor LMS experience, to creating the organization's first certification program - Skilljar has been there every step of the way. They listen and very quickly implement customer feedback and the company's low turnover rates attest to the caliber of the organization.

Nachteile:

Reporting features sometimes are swapped to focus on their connection with other data platforms. A few features are no longer available that were once very useful to have on-demand (without going through our BI team).

Skilljar LMS review

Kommentare: It's a very good product, the customer service us greater. They are aware of their areas of opportunity but the roadmap is focused on customer needs.

Vorteile:

It's very user friendly, the learning curve is not as long as with other LMS. It offers a wide variety of capabilities for customer and employee training.

Nachteile:

No automated reports. Analytics are a bit basic, especially if you don't have integrations with other tools. Some processes are too manual, especially the course and user management. There are some limitations around email customization.

Features meet expectations with quirks but Disappointed in Support

Kommentare: It’s been a mixed bag. Some aspects are useful and expected for any LMS while others have been thoroughly disappointing or confusing.

Vorteile:

Some of the most useful features have been the ability to setup a fairly detailed learning site and experience for users. It’s nice having the ability to run live events in the same environment as the LMS

Nachteile:

The support for Skilljar is very nice from a. Resources point of view but their support team has been lacking. It feels often like you’re getting slow replies (more than 24 hours to respond) and they’re more likely to point you towards a knowledge base article you’ve already read than provide a solution or ask clarifying questions. Oftentimes we find ourselves doing our own troubleshooting and investigations with little assistance or direction from their support team.Additionally we’ve experienced situations where the first instinct is to cast the blame on alternative source rather than considering or sharing what could be tested to eliminate the possibility of it being a 3rd party integration.

Awesome Learning Management Tool

Kommentare: Overall the system is great and accomplishes what we need. It allows us to post training material for our clients and partners to use. Its easy to post items on the back end and to make changes and you can find support on any topics you need help with.

Vorteile:

The customer service and support is amazing and they also have a huge portal of learning videos and reading material to quickly learning things yourself.

Nachteile:

Giving someone access is daunting, it would be easier if you could allow a specific domain and anyone that signs up with that domain can have access or something that isn't so manual.

Slick UX Check. Integration with my CRM, Check. Able to sell courses to the public,Triple check!

Kommentare: I can grow my business through continued exposure, subscription or a la carte course sales, and can therefore grow my education/training team by showing a return on the investment in the form of renewable revenue.

Vorteile:

I like how Skilljar is easy for learners to use. Because their focus is on training your customers learners, there is some killer functionality around exposing (and selling) education content to any and all users. The reporting dashboard is great and helps my customers understand how their people are progressing. The look and feel of the site is great and with editable CSS, very customizable. The most important thing is that there is an integration that sends data FROM Skilljar TO my CRM database, when for most other LMSs, it is the other way around. Because of this, I can use my education and the training site as a prospecting tool. I can even create promo codes for serious prospective customers if they want to see what some of our paid content looks like. I can then market to these learners, understand when a customer has dropped off in their engagement, or get notified when a new line-of-business is interested, to maybe be able to increase their renewal!

Nachteile:

There is some limitations with their learning validation methods that could be improved. Quiz question types are currently limited, and there is no native way that learners cannot upload content for evaluation you have to use a third party solution like Box or Google Drive.

Candid Customer Support Appoach

Vorteile:

Skilljar Customer provides an impressive way of customer communication and proper responses are always shared.

Nachteile:

Skilljar Customer has exceeded the performance bar, and this makes the tool super dynamic.

Intuitive and Flexible eLearning Platform

Kommentare: The Skilljar team is extremely helpful. We've had some terrific CSMs who make out-of-the-box suggestions and check in regularly. The platform itself makes sense and allows us to make changes on the fly. We rarely find ourselves confused or frustrated by limitations. The platform provides numerous benefits to our organization and our customers.

Vorteile:

I really appreciate the ability to log in as our users and see what they see. The built-in analytics are tremendously useful as well. We use many of the metrics from Skilljar to make business decisions and track performance.

Nachteile:

There are certain features that are a bit tricky when you're first learning to use the tool, particularly when you have custom theming. However, the Skilljar team has been incredibly helpful, sending valuable documentation and making recommendations. We're using the software and making changes pretty seamlessly at this point.

Skilljar Review

Kommentare: It's been a really good experience overall.

Vorteile:

it's customer service and onboarding process.

Nachteile:

Probably the lesson management, I would have liked.

Skilljar LMS

Kommentare: Better UI saves times for students and admins.

Vorteile:

Simple, clean interface. Can complete steps without a lot of clicks. Smooth implementation and integrations.

Nachteile:

Can't duplicate across domains, so somethings have to be done multiple times. (catalog pages, learning paths, etc.)

Skilljar is a great partner - responsive to our business requirements and very agile. Very happy.

Kommentare: Higher customer satisfaction, growing training revenue stream, and increased training consumption.

Vorteile:

Skilljar provides our customers with modern, mobile friendly user experience. It also aligns well with our go-to-market model (we sell an all-you-can-eat subscription to our self-paced micro-learning). Out of the box integrations help it fit nicely into our organizations tools (Okta/SSO, Salesforce, and Marketo). Their Rest API allows us to quickly build integrations into other systems (such as GainSight for CSM visibility into training consumption).

Nachteile:

We had some challenges with the Saleforce integration because we are not a SaaS solution so connecting "student" objects to "contacts" to "accounts" was not easy/smooth.

There's gotta be a better way

Kommentare: I would like Skilljar to be easier to use on the administrative end. Really, it isn't that complicated to design sessions and websites, but Skilljar makes it a constant hassle. Between coding changing constantly or their entire system updating, I feel like I'm always having to check on the sites I built, even if I personally have no updates to make.

Vorteile:

Skilljar does make it possible for several different sessions to run at once. It is easy for the user to navigate and does present like a "typical" website.

Nachteile:

The design end of this product is difficult. The coding is constantly changing from what is inserted and it's nearly impossible to copy and paste anything without it changing. It also seems antiquated and not fresh and up-to-date.

Solid backbone for our CustomerEd content

Kommentare: In general, this platform has helped us provide free, high-quality training at scale. The platform is strong and we have strong NPS from our users who engage with it. Customer support is lacking and could be improved.

Vorteile:

Overall, Skilljar offers strong customization capabilities and a variety of different settings and features to meet varied business needs. Generally, I've also had positive experiences with my CSM and other employees. Strong uptime, and openness for the engineering team to provide small updates/customizations!

Nachteile:

Getting help from the customer support team has been disappointing. I'm often asked to share information that could be discovered by the agent, or to take steps that I know won't (and don't) fix the problem. I've also found that some features (like Live Events) are shipped before they're fully ready to go, leading to glitches when using the feature and a support team unsure of how to fix the problem. I'e also had to wait for up to 4 weeks to get a reply from my CSM.

Highly responsive and supportive as we transition from scrappy startup to mature business.

Kommentare: Demand Gen and awareness of our platform as we were entering the market. There was a guided set of videos that showed how and why our platform would help our customers. As we became more mature, we were able to connect login ID's to our SaaS platform, use real eLearning formats like SCORM and track user education.

Vorteile:

Great customer support! Skilljar is easy to use, host and track for non-technical or non-education roles and companies. The format and guidance of the product pushes users to good learning architecture. Out of the box ability to charge for training, capture analytics and create courses. Great API support to tie into other platforms.

Nachteile:

Limited in comparison to typical LMS solutions. Customization to match our company look and style is challenging. Taking bulk actions or detailed customization, like URL link crafting is not available to the user. You need to involve customer support or a CSM. Limited customization of reporting and no push reports.

Great LMS

Vorteile:

Skilljar is an easy to use, robust LMS that makes administering a learning portal or University a no-brainer. It works with multiple formats including SCORM, all kinds of video files, PDFs and others. It also offers a solution for registering and organizing all of your live training.

Nachteile:

Some of the UI elements can be difficult to navigate at times. Dashboard analytics could be more robust. Needs more customization for university appearance.

Helping to scale our training

Kommentare: Overall, Skilljar has made it easy for us to take our training content (for internal and external students) and displays it in a way that scales our onboarding. Customers are able to self-pace through certifications and training without taking time away from our support teams. And internally, new employees are able to guide themselves through the learning journey. Skilljar has definitely improved our learner's experience.

Vorteile:

It was easy to design our content the way we want to. You can customize the design and flow of content to fit your needs.

Nachteile:

The Salesforce integration lacks fully what we need and an integration with Gainsight directly would be a huge improvement.

Awesome LMS for customer educaiton

Kommentare: A great experience! Serves the purpose and helps us in customer education and tracking training data.

Vorteile:

Love the analytics and UI is very user friendly.

Nachteile:

No option to customize reports while exporting them is a little drawback.

Perfect for employee and customer training.

Vorteile:

By using different domains, I can manage courses for my employees and customers.

Nachteile:

The look and feel is highly customizable but you must understand CSS to accomplish this task.

A Perfect LMS for Customer and Partner Training

Vorteile:

Per-User Analytics and Learning experience.An option to download uploaded files from Skilljar.

Nachteile:

Advanced options such as templates (to directly import questions) can be introduced in areas of quiz question types.

Overall very positive experience both in terms of the UI and service.

Kommentare: ability to quickly start working with it, uploading content quickly using several methods and formats not requiring scorm. Analytics are very detailed.

Vorteile:

- Ease of use, UI is very intuitive for both admin & user - Most important features needed from an LMS are there

Nachteile:

- The design/layout. Looks very old school, we got a lot of negative feedback on this from employees, and management wasn't going to let us use it as is for client training. Customizing the design to a more modern look would have been very costly and time consuming. - Certain things are not customizable such as look of emails sent through the platform.

Excellent software for internal and external training!

Kommentare: Our experience with Skilljar has been wonderful. Our implementation was great, and our ongoing support is wonderful. We get quarterly updates for our software, and our account manager meets with us monthly. Highly recommend!

Vorteile:

I love the course creation software in Skilljar. It's easy to create an interactive course with text, videos, links, etc. There are many features we haven't even tapped into yet! We also have great metrics from the software.

Nachteile:

More robust quiz questions would make the software even better!

Top notch LMS for varied customer trainings

Vorteile:

Skilljar provides us all of the options we need to build and customize an immersive learner experience. We are able to use a variety of lesson types, such as video, SCORM, quizzes, and text to keep learners engaged. It also offers many options to tailor our catalog page to fit our branding and theme.

Nachteile:

The customization options via code snippets can sometimes be difficult to organize. Also, the admin console can be confusing to navigate to find specific settings on one page versus another.

I have been nothing but impressed with Skilljar

Vorteile:

Skilljar is easy to use, feature rich, and very customizable. With very few exceptions everything we have needed from Skilljar, it has delivered. Everything Skilljar has promised to be it is. It is a robust LMS that can be personalized in countless ways, and is supported by a team of individuals who go ut of their way to make my Skilljar experience as worry-free as possible.

Nachteile:

There is not much to not like. I wish there were more ways to do bulk functions (e.g. bulk publication of courses, course modification, etc.).

A robust tool, that needs better support

Kommentare: It was able to support the growth of our business, despite the several workarounds

Vorteile:

Easy to use, reliable, robust starting platform

Nachteile:

Lack of documentation Support is slow Customisations take a long time

Skilljar is a solid product in the space! Very solid.

Vorteile:

Support, and customizability. Certification is also good.

Nachteile:

Testing question types. Certification is good, but question types could be better.

You have total control

Kommentare: I was sold on Skilljar after a short online chat with Sandi Lin as I was browsing www.skilljar.com to compare with other similar services. Everything Sandi promised, was delivered. The biggest selling point of Skilljar is having total control over the training courses. If you have ever used a service where you must abide by "their" rules, "their" requirements, and "their" approval of what "they" think is good for an online training course, then you will have complete relief by having total control of "your" online training program. That's the other thing, that what you make is yours, not "theirs". "They" don't own your e-mail list of students; you do. "They" don't control your course; you do. You drive your own course, start to finish. For that alone, Skilljar rocks. Oh yeah...on customer service, you'll find none faster or more responsive. Technically, we call that "very cool".