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Über ServiceBox

Mache dein Unternehmen mobil, verwalte Aufgaben, Verkäufe, Angebote, Arbeitsaufträge, Wartung, wiederkehrende Verträge, Arbeitszeitnachweise, Rechnungsstellung und vieles mehr!

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Vorteile:

The cost and ease of use. It was very easy to implement into the company.

Nachteile:

There are some system functionalities that don’t follow suit from one area of the system to the next, but again, this is hardly a reason to dislike service box.

Bewertungen zu ServiceBox

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,1
Kundenservice
4,3
Funktionen
4,1
Preis-Leistungs-Verhältnis
4,3

Weiterempfehlungsquote

8,2/10

ServiceBox hat eine Gesamtbewertung von 4,3 von 5 Sternen basierend auf 120 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (120)

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great software for the service and construction tech to track expenses and labor.

5,0 vor 7 Jahren

Kommentare: It makes it extremely easy to to amalgamate information from job and reference it.

Vorteile:

It makes it easy to track hours, labor, expenses and create notes for other techs. Also excellent how you can attach pictures directly to job.

Nachteile:

Pictures sometimes do not upload on the first time or sometimes fail to upload entirely. Some menus can be difficult to navigate.

Antwort von Jobbox Software

vor 7 Jahren

Hi and thanks for your feedback. We appreciate you taking the time to share your experience with ServiceBox. I am sorry to hear that you have had some trouble with uploading photos sometimes, this shouldn't be happening. We would appreciate that if it happens that you let our support team know by using the feedback option when you are in the system. Here you can also attach the photo so our team can see what would be causing it to fail or not upload. As well, if you could use the feedback option to let us know which menus you think we could make more user friendly that would be great. Thank you again for your input and we hope you have a wonderful day! Your ServiceBox Team

Nathan
Project Manager / HSA / Technician in Kanada
Bau, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Requested review for ServiceBox

4,0 vor 4 Jahren

Kommentare: Works well for what we need to do.

Vorteile:

The data storage function for equipment and work orders is very helpful along with the ability to add photos to all relevant fields.

Nachteile:

Previous lack of an inventory module and now the new inventory module updates are slow with a system that does not always work well.

Sara
AR/AP in USA
Versorgungsunternehmen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Needs to be quicker

3,0 vor 4 Jahren

Kommentare: It is not what we thought it was going to be and does not function how we'd hoped.

Vorteile:

I like the customization of categories and statuses. Also timesheets.

Nachteile:

I hear constant complaints on how slow it is and the unresponsiveness. In the end it makes more work for me. The search feature is not reliable due to how it sorts through keywords. The scheduler is not user/phone friendly. Too small and clustered.

Antwort von Jobbox Software

vor 4 Jahren

Hi Sara, Thank you for the review, I appreciate you taking the time to respond to us! I am happy to hear that you're finding ease with our customization and organization for your jobs. Please report unresponsiveness to our help desk in order for us to assist you as quickly as possible. We have done a lot of work for our customers to help and improve their speed and we do not want to leave anyone behind. We are currently in the process of a redesign and update in order to make our product more user/mobile friendly. Hope you have a great day, Your ServiceBox Team

Connor
Foreman tower technician in Kanada
Bau, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

A few suggestions

4,0 vor 2 Monaten

Kommentare: Quite well, other than my few dislikes i like how the app works.

Vorteile:

It seems to encompass the majority of what an individual employee need.

Nachteile:

The app seems quite useless, you can't do anything with it without opening the webpage. I'd also say it would be nice to be able to collapse the work orders when you hit the tabs on the top left. Aswell as not being able to input when offline to be automatically updated in when returning online.

Antwort von Jobbox Software

vor 2 Monaten

Hi Connor, thanks for this helpful review. You're correct that the mobile app is a purely online app, but I'm happy to tell you that developing an offline version is on our list of development "to dos". An ability to collapse work orders seems like common sense so thank you for that...would you be willing to make that suggestion on our Feature Update page? I'll also mention it to our development team, but when a customer formally suggests the feature on the request page, and gets a few upvotes, it can speed up the process. Have a great week, and thanks for using ServiceBox.

Jocelynn
Administrator in Kanada
Maschinenbau oder Wirtschaftsingenieurwesen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

ServieBox is the Way to Go

5,0 vor 2 Jahren

Kommentare: The time and money saved since we started using service box is a big factor on why we are so grateful for this program.
Service box overall is wonderful. The techs that we deal with are so very patient and just awesome.
Service Box in my books is the way to go!!!

Vorteile:

There are many features that Service Box Provides. I use it for timesheets, creating workorders, material used, estimates, maintenance reminders, scheduling jobs in future and when I know to book the services. Customers can be listed very quickly. I use it for converting from an estimate to a workorder, then to an invoice, and all the information pulls over. Saves many hours of manually adding it everytime. Another feature that is great is how service box and whichever accounting program you have, Sage or Simply Accounting. I am able to sync the invoices into our accounting program. Which again saves more hours from manually doing it. If I have issues with the programs all I do is create a ticket for service box and explain what is happening and they are very quick at replying back to solve the issue for me. I highly recommend if anyone owns a business and wants to save time and money, call service box and get set up. We have been using them since 2015 and are extremely happy with this program. Thank you Service Box.

Nachteile:

At this time I have nothing to say what I like least because if something does not work I just send a ticket and service box makes it work.

Tim
Owner/Manager in Kanada
Bau, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Dealing with people at ServiceBox has been very good.

4,0 vor 7 Jahren

Vorteile:

That it developed in Saskatchewan, Canada. Integrates with Canadian taxes, and when there is a question the support team understands the Canadian aspect, which almost non-existent for American developed products. We can track all the equipment on various sites and attach notes, pictures, and details as it pertains to each individual piece of equipment.

Nachteile:

The check sheets that we developed are not as user friendly as we would like. This might be our own issue that we are not using the software as well as we could but though. Would like the maintenance scheduling for equipment to be a little more robust, would like to have manufactures check sheets built into the maintenance scheduling so that at certain times of the year different checks are done on that same piece of equipment. Would like to be able to have more than one pic for the identification of a piece of equipment but this might be a little over kill. In the "to-dos" I would like a date and stamp on each entry that is made. When i send a to-do and they reply it still only gives the original date that the to-do was created. I would like all replies tracked from the person that replied. On that same to-do i would like to be able to send the same to-do to more than one person, this does not happen very often but it would be handy to have this as an option. Would like to use it to it's full capabilities but that is not necessarily a con on ServiceBox but on me not using it to it's full capabilities.

Antwort von Jobbox Software

vor 7 Jahren

Hi Tim, Thank you for taking the time to share your experience with ServiceBox. We are happy that you have been able to find value in our software and we are also happy to work with other Canadian businesses. I have added the items you have suggested to our list of future development items and our team will review them and implement them when possible. If you have any additional comments or if we can be of further assistance in working with the software, please feel free to contact us. Your ServiceBox Team

Cody
Owner in Kanada
Versorgungsunternehmen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Good program. The app is not useful. No direction on how to use.

5,0 vor 7 Jahren

Kommentare: Attaching pictures. Tracking our technicians check in and check outs. Easy invoicing and creating work orders. Creating customer data base was great.

Vorteile:

The ability to add pictures to invoices. The navigating of the site is amazing. Easy to teach and we were able to develop a manual quickly. Invoices and work orders are tracked for what stage they are at. Easy to identify which work orders are not complete or require invoicing. Customer data base is easy to search.

Nachteile:

Limited reports available. No abity to attach pictures to units. Pictures are hard to track and easily identify. Reminders are not easily seen and used by the admin and staff . Requesting custom reports is annoying. All work order options should be available in a report. We should also be easily able to view all notes easily for each jobsite, regardless of work order the note was made on.

Antwort von Jobbox Software

vor 7 Jahren

Hi Cody, You have provided us with some great feedback here and we appreciate it. Our development team is constantly working to make the system even better and your comments will help us continue to do that. I have put the items that you listed in the list of customer requests for them to use. I can say that we have many things upcoming in our next releases and I believe that these you will find beneficial. One thing I can clarify is that all notes can be easily viewed by jobsite by selecting notes from within an individual work order, job site or other areas. If you would like, please give our support team a call when you have a moment at 888 727 4983 and they will be happy to go through that further with you as well as discuss how reminders can be used better in your work flow. As far as the app, we have recognized that we could have done a better job of releasing it with additional documentation and we are working to improve that now. Thank you, Your ServiceBox Team

Giovanni
President in Kanada
Elektrische/elektronische Fertigung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Service Box Review

4,0 vor 4 Jahren

Kommentare: Service box and the team have definitely helped us organize our daily schedule and tasks and work orders .
We feel like we are in good hands and well supported .
Bravo !!

Vorteile:

The system is easy to use and super practical. Its a super great asset to have in your tool box ! the attachment feature is amazing and allows you to upload and store lots of information in the work orders .Robust system and we have lots of confidence in it .

Nachteile:

The recurring work order feature doesn't necessarily work properly . If you are using an Iphone -you cant use the zoom feature for the scheduler . Works great with sage but costly -you are forced to upgrade the sage program yearly and drives the cost to operate the system up considerably The inventory feature also needs to be better . The system should allow you to create file folders for job sites .

Matthew
Technical Team Lead in Kanada
Telekommunikation, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Good product with room for functional expansion

5,0 vor 4 Jahren

Kommentare: Very good so far

Vorteile:

The ease of creation and assignment of tickets. Very easy to get people out the door and tires rolling with site details at their fingertips

Nachteile:

The inventory list exports to a very plain excel sheet. Doesnt show what needs to be replaced with ease, need to comb through the list, no indicator is available

Antwort von Jobbox Software

vor 4 Jahren

Hi Matt, Thank you for the great review! Our team here at ServiceBox are very happy to hear that you and your company are finding ease with the creation of tickets, and access to site details in order to get the job done. Our Inventory ability has been one of our newest additions to our product, our monthly newsletter gives out the information of new releases and updates in our tech, but we're not finished with the inventory yet. Our developers are working hard to expand the capability of inventory as our next phase. If you have any other suggestions or an issue arrises, please do not hesitate to click the feedback button on the bottom of your ServiceBox page and our team will get right on it. Have a wonderful day, Your ServiceBox Team

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

I have found Service Box to be quite proficient in my everyday work needs.

4,0 vor 7 Jahren

Vorteile:

Customer history is a big bonus. I can see what has been done so I don't have to go into a job blind

Nachteile:

Navigation needs work. A smoother transition between fields would be nice. Not having to go to scheduler from the main Menu but from the page you are on would be more convenient.

Antwort von Jobbox Software

vor 7 Jahren

Thanks for taking the time to share your thoughts. If you give our team a call at 888 727 4983 we would be happy to get some more information from you as it relates to your comments on the scheduler. The scheduler is visible from all pages and it opens in a separate tab that you can also keep open throughout the day. We are definitely looking to take our customers suggestions so if you let us know how we can improve in more detail that would be great. Thanks! Your ServiceBox Team

Shanda
Office Manager in USA
Hausmeisterservice, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great for HVAC or any service industry!

4,0 vor 2 Jahren

Kommentare: Overall everything has been great! Whenever I need assistance I receive a speedy response and there are so many helpful articles at your fingertips. I love how much ServiceBox has taken us away from paper and notes scattered everywhere to one place where everything can be documented.

Vorteile:

ServiceBox is very user friendly and helps manage all aspects of the day to day. I love that i can create recurring work orders, schedule jobs, invoice, and so much more all out of one system.

Nachteile:

The sales tax function should be improved. I'd like ServiceBox to connect with QuickBooks and pull the sales tax rates from the QB system and enter into SB (ad update as needed).

Matt
Owner in USA
Bau, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Honest review

4,0 vor 4 Jahren

Kommentare: The software is great for companies just starting out and is very easy to implement into an existing business. The cost is great. I do feel like it is something that as a company grows it will outgrow the software

Vorteile:

The cost and ease of use. It was very easy to implement into the company. The apps are great also.

Nachteile:

I wish there was more reporting option like sales per techs, daily ticket values, etc.. I would be willing to pay extra for these

Antwort von Jobbox Software

vor 4 Jahren

Hi Matt, Thank you for the review. We are happy to hear that the cost and ease of our product has been of great service to you. If there are things that you would want to adjust or tweak with your ServiceBox, we can definitely message you or vice-versa using our feedback button in order to help improve your experience. I have passed your idea and information to our development team and we will get in contact with you shortly. Have a wonderful day, Your ServiceBox Team

Scott
Owner in Kanada
Versorgungsunternehmen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

All in one package for any Service business

4,0 vor 8 Jahren

Kommentare: This organization tool has given us the opportunity to become completely mobile with our billing from the site while keeping track of work orders, time sheets, and customer history.

Vorteile:

Its flexibility

Nachteile:

When updates are done with the system and it affects and changes system and glitches following day.

Antwort von Jobbox Software

vor 8 Jahren

Hi Scott, Thanks for taking the time to give us a review. We are always appreciative of the time you take to let others know how ServiceBox has helped your business. We are committed to building our product and thank you for your patience the last few months as we have made numerous upgrades and we believe that going forward you should not have any issues with these upgrades. As a company we have grown tremendously and these upgrades were necessary to provide the best service to your company. Thanks again for your time in completing this review. Your ServiceBox Team

Michael
Master Electrician, Hvac technician in Kanada
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy to use and very organized

4,0 vor 7 Jahren

Vorteile:

Ability to track past jobs through database. Also it's nice to add expenses and check lists for equipment and jobs.

Nachteile:

I can put time in for other people on my job but once it's on there time sheet they can change it. It would be nice if the person the job is assigned to is the only one who can change the time. Besides the administrator.

Antwort von Jobbox Software

vor 7 Jahren

Hi Michael, It is great to hear that ServiceBox is easy to use and has helped with the organization of your business. There are some permissions around entering time but I believe we might need to update this to meet your needs. I have submitted your comments to our development team. They are constantly reviewing the list of customer requests to upgrade ServiceBox. Thank you for your patience and your feedback as we continue to make a product that brings you value. Have a great day! Your ServiceBox Team

Brian
Owner in Kanada
Umweltdienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Review

3,0 vor 2 Jahren

Kommentare: Works fairly well when it works, but was constantly logging techs out every few weeks or so.Very often photos that are taken disappear off the mobile appHave to type a job in a few times before it is recognized on the desktop, their IT department has never bee able to solve the issue

Vorteile:

cannot answer, wants a 40 character answer

Nachteile:

Takes too long to get help on issues, once a ticket is submitted, there is no real time help to solve problems, which can severely impact access to the system The Help menu they have, often times do not connect to issues requested

Jeff
Owner in Kanada
Bau, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great Product

4,0 vor 4 Jahren

Kommentare: Efficiency of payroll, invoices and collections have significantly increased

Vorteile:

Ease of use and implementation to our field and office users

Nachteile:

Some issues with glitching on mobile platform (on occasion) needs some additional features

Antwort von Jobbox Software

vor 4 Jahren

Hi Jeff, Thanks for taking the time to share your experience with us here. We are glad to hear that you are finding ease in use between your fields techs and office admin. If there are any glitches at anytime, please immediately let us know by hitting the feedback button. If there is anything else we can continue to improve on, please don't hesitate to let us know. I look forward to connecting with you shortly. Have a great day! Your ServiceBox Team

Clayton
Electrician in Kanada
Bau, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Service box review

3,0 vor 4 Jahren

Vorteile:

Makes timesheets easy to manage Easy too find job descriptions and leave notes for the next person to use

Nachteile:

Hard to find material sometimes Hit the check in or out and the submit button sometimes don’t respond and sits in loading

Antwort von Jobbox Software

vor 4 Jahren

Hi Clayton, Thanks for taking the time to share your experience with us here. We are happy to hear that the system has been working well for you while using our timesheets and notes features. Our team has recently finished an update to improve our material search. We want to make your experience with us at ServiceBox the best it can be, anytime you are having issues with ServiceBox please contact us at our help desk. Our team will do everything they can in order to improve your experience. If you need anything feel free to contact us. I look forward to connecting with you shortly. Have a great day! Your ServiceBox Team

Cory
Customer Service in Kanada
Bau, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

New to the System

3,0 vor 4 Jahren

Kommentare: Takes abit to get the hang finding the customers names, ie sometimes its the first name and sometimes its the last, and if you do not have the correct spelling - your lost

Vorteile:

Like the set up of the scheduler calendar. And has email contact to my boss.

Nachteile:

Should be able to find customers other than their last name- by contact of phone numbers.

Antwort von Jobbox Software

vor 4 Jahren

Hi Cory, Thank you for the review, I appreciate you taking the time to respond to us. I am happy to hear that the scheduler is a great part of ServiceBox that you are enjoying. We have updated our search criteria with the search bar, where you can find customers by their; phone number, email, first and last name, company name, or account number. If you are ever having technical issues, please contact our help desk in order for us to handle it right away. Have a great day, Your ServiceBox Team

John
Labor Forman in Kanada
Bau, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Clunky

3,0 vor 4 Jahren

Kommentare: It's a great idea, but it is a lot of work to use.
There are places to put all the info I can think of, but it's not organized in a way that makes it easy to get to the information
Let me put it this way: using the app is like visiting a website created in 2002...

Vorteile:

I like that there are many ways to organize aspects of the job. I like that the contact info of each customer can be inserted into the app

Nachteile:

It's clunky. Small buttons make each page seem confusing I have to click through several buttons and screens to get to places I want to go in the app When I want to go back a page, it takes a while to load and sometimes it won't go back.

Antwort von Jobbox Software

vor 4 Jahren

Hi John, Thank you for taking the time to write up a review, we greatly appreciate it. I am happy to hear that you are enjoying the organizational aspects of ServiceBox. We are working on a new look and update to our website and mobile site which will include a shift in using our buttons. If you or your company are finding at any point that your system is running slowly, please contact our helpdesk right away so we will be able to take a look at it. Have a wonderful day, Your ServiceBox Team

Jason
service manager in Kanada
Hausmeisterservice, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Service box

4,0 vor 4 Jahren

Kommentare: overall very positive

Vorteile:

very universal for usage of different phones, tablets and cell plans

Nachteile:

time consuming to fully implement for entire company

Antwort von Jobbox Software

vor 4 Jahren

Hi Jason, Thank you so much for taking the time to review! Us here at ServiceBox are delighted to hear that you are enjoying the use of our product. Let us know in our feedback button if you have any problems or kinks so we can jump to a solution for you and your company right away. Have a wonderful day, Your ServiceBox Team

Patricia
Service Coordinator in Kanada
Umweltdienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

As I see it

4,0 vor 8 Jahren

Kommentare: I use this application every day for work and find that it works quite well for me. I am looking forward to some further training to see what I may be missing if anything.

Vorteile:

I like the ease of use and navigation through the program.

Nachteile:

Sometimes there are time delays which can be frustrating.

Antwort von Jobbox Software

vor 8 Jahren

Hi Patricia, Thanks for taking the time to let us know that ServiceBox works well for you. We are always happy to hear how we may be able to serve you better. When you are in the program, go to the Feedback button at the bottom of the page and let us know what training items we could provide to help you with ServiceBox. We look forward to hearing from you and help you as you continue to use our software. Your ServiceBox Team!

Mason
Electrician in Kanada
, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Make this a phone app

4,0 vor 8 Jahren

Kommentare: Service box is one of the better products I've used for work and hours, but it's easier to pick out things I don't like over anything else. I don't have time to update my hours over a computer so it's all on the iPhone. Would be a lot nicer in an app. It's hard to fix mistakes, and navigate the website on the phone. My biggest thing would be to have an app or a phone version of the website. Buttons are all really small and it's not obvious if you are checked in. Would like something to pop up bold or have a colored button to indicate that you are signed in.

Vorteile:

Organization

Nachteile:

Hard to use on a phone

Antwort von Jobbox Software

vor 8 Jahren

Hi Mason, Thanks for taking your time to review ServiceBox and let us know how we could make ServiceBox better. We are constantly working to improve our product and I have passed along your comments to our development team. Any time you have suggestions for us we are happy to hear what would make your job easier. On the home screen on your phone, there is a feedback button and there you can send us your comments in the future and we will do what we can to make life simpler. Hope you have a great day! Your ServiceBox Team

Ryan
Owner in Kanada
Bau, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Top notch

5,0 vor 2 Jahren

Vorteile:

Love the quoting format, timesheets, ease of operating. Support

Nachteile:

I HAVE NO COMPLAINTS. Would recommend this to any company

Greg
President in Kanada
Telekommunikation, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

TTCC

3,0 vor 4 Jahren

Kommentare: I currently looking for different software

Vorteile:

It is Canadian and less expensive and works with Sage 50

Nachteile:

How it works and integrates with Sage 50

Antwort von Jobbox Software

vor 4 Jahren

Hi Greg, Thanks for taking the time to share your experience with us here. If you would like to share with us about anything else in your journey of finding the right software, we would be happy to hear. I look forward to connecting with you shortly. Have a great day! Your ServiceBox Team

Amy
Office Admin in Kanada
Bau, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great software

5,0 vor 7 Jahren

Vorteile:

It has basically everything we need to make our business flow perfectly. The mobile app is great for on the road.

Nachteile:

Nothing so far. Could use an email/text alert to customers regarding their upcoming appointments (a week and day before in advance) but I believe Service Box will be adding this feature in the future.

Antwort von Jobbox Software

vor 7 Jahren

Hi Amy, We are happy to have your team onboard and so good to hear that everything, including the app has been working great for your business. We do have an "En-Route" feature that you can use to tell customers that you are on your way to the job and you could use it a day before as the flexibility of ServiceBox allows you to use the feature in different ways. If you would like additional information on setting this up, please contact our support team using the feedback section in ServiceBox and they will be happy to show you how to do that. Have a great day and we look forward to continuing to work with you. Your ServiceBox Team