Toast POS Erfahrungen

Outstanding POS Software

Vorteile:

Very easy to use, awesome user interface, very helpful customer support. Toast POS is great in almost every way!

Nachteile:

Constant updates can cause confusion when menus and their items randomly move around sometimes. Some processes are complicated and difficult to understand or remember.

The system is great! The customer support is not.

Kommentare: The product is solid. If you are looking for a highly customizable system, Toast is perfect for you. I would recommend that if you make the change to Toast, have a personal resource that is good with technology so you can avoid customer service calls. Some of their add-ons are not worth the trouble, but the core POS system is top-notch!

Vorteile:

As far as POS systems go, Toast is very user-friendly and highly customizable to your restaurant, bar, or venue. It is easy to set up and when changes need to be made, they are easy to do.

Nachteile:

If you need customer support to resolve an issue, help with a feature you may be unfamiliar with or network support, Toast is very weak in this area. The customer service reps have minimal knowledge and are running off a script with no actual knowledge of the product. In the event they need to "escalate" your issue, the call is over at that point. The ability to speak with someone with the knowledge to help you with your issue promptly is practically non-existent. DO NOT use Toast Payroll services. They greatly messed up on tax reporting and nearly caused a significant increase in our IRS fees due to their incompetence.

Worst Customer Service

Kommentare: Horrible. Now I have to cancel Toast from all my restaurants and start with a new company. Not happy. All because they will not get anything accomplished for you if you are being overcharged, to online ordering isn't working correctly, to menu manager not functioning properly. DO NOT PURCHASE THIS SOFTWARE even though the functionality appears to be great. Not worth the hassle.

Vorteile:

I did like the functionality but the service is so bad, it does not matter how good the software is.

Nachteile:

Customer service, Toast adding billable products and never taking them off because you cannot get a hold of customer service.

Toast Review

Vorteile:

Toast has been seamless for us to use. Customer service is always top notch and the amount of mistakes in restaurant has decreased dramatically.

Nachteile:

Online order was a bit tricky to set up and has been a little harder to implement.

Toasts to Toast

Vorteile:

Toast is the easies POS to use from front end to back end. They are the most compatible POS company for restaurants that I've had the experience working with.

Nachteile:

Toast is growing fast and does seem to make some changes before doing any user research to see how the changes will affect the users who interact with it most. I'm happy to see them grow, but don't lose the user friendliness we all know and love!

Over all a good decision

Kommentare: We are happy, server dig it and we are looking at otherways to see it. SOme of the features like event management or online ordering are too pricey for a small store.

Vorteile:

Working with toast on the set up was great and easy. As we have grown their support has been solid. Not like other POS we have used in the past.

Nachteile:

Reporting is eh and needs work...mostly data is there, just not obvious how to get what you need and they have to data dump and email it. Also, menus for serving customers can get a little much drilling sometimes 2-3 levels deep to do an 8 oz brown ale.

Toast for High-End Restaurant that is part of a Hotel/Banquet/Spa Resport

Kommentare: Positive, for both POS and Payroll. While we have had a few hiccups, I have been impressed with Customer Service and Tech Support in most instances

Vorteile:

Self-Install was a little bit complicated but Toast Support was very helpful. The interface is very intuitive and overall simple to follow and teach. Some financial reports don;t show exactly what we'd like, but Toast Support is helping us create custom reports for everything we need.

Nachteile:

Setting up the menu and revenue centers, especially chaging the revenue centers has been less simple than I'd like.

A Start Up Micro Brewery

Kommentare: Really like toast. However, as we grow the cost is getting quite high to test and implement new functions. Almost to the point where I am considering having a program written specifically for our business. Still, toast is great.

Vorteile:

Customer Service is excellent. Easy to teach and easy to learn. Intutitve

Nachteile:

With costs of integrations and addons feels like we are getting nickled and dimed.

An Affordable Alternative to Aloha and Micros

Kommentare: A perfect system for a small restaurant with a lot of very handy features. They are extremely flexible with pricing options.

Vorteile:

TOAST is a solid point of sale system available for a very reasonable price. Adding, editing and removing menu items can be done quickly and remotely. Printer routing and other back of house set up is a breeze. Customer service staff is well trained and very reliable.

Nachteile:

Not really designed for large scale/ high volume operations. KDS screens have some issues.

Toast POS Review

Vorteile:

Toasts Pricing is reasonable, less than other POS systems I looked at. Support is fantastic, and ease of use and functionality is solid

Nachteile:

So far toast doesn't have Inventory program integration. I'd also like to see integration/partnership of a tablet menu system

Be Prepared for nickel and dimming

Kommentare: Overall it runs smoothly 90% of the tine with no issues. When there is an issue, good luck getting the resolution you were hoping for and be prepared to get very frustrated with them. Unless you're adding on services to increase your monthly bill, your not important to them anymore. Also the install was a complete joke, do yourself a favor and do the self install and save your money from the start.

Vorteile:

Very easy to use and make on the fly changes

Nachteile:

The constant Nickel & Dimming! I have multiple restaurants and its so frustrating that each one has different pricing. I have had toast for over 5 years now and it constantly has changed so much so fast that the customer service line employees have no idea how to get things done. If you power on and off and it does not work you will have to wait for someone to call you back that has higher credentials. Also I have had their special router go out 2x now (funny just a week after warranty both times) and my restaurant could no longer use the POS and they could care less. Its been 1 week and still no replacement. Such a shame their customer service is so bad and it just feels like a money grab at times.

Terrible Tech Support And Filled With Bugs

Kommentare: TOAST is actually one of the worst POS systems you can use. I have been a restaurant industry veteran on the owner's side for over a decade. Before that, I worked in the industry for another decade. Ask ten restaurants what they think of Toast, and 9 of them will tell you how awful they are. I know three off the top of my head who turned to Toast because we were using it, only to realize how awful the system is. Below are the reasons why Toast is a waste of money.

Vorteile:

Affordable Customer facing customization

Nachteile:

1. Their technical support is AWFUL. Every time we have a major support issue- now only does it take them DAYS to respond via email, but they almost always find a way to deflect the blame. 2. You cannot process voids or refunds properly through the system. We have tried countless times to do this, only to have the ticket not void, causing the customer to file for a chargeback. Keep in mind, TOAST charges you a fee every time they have to refund a customer via a chargeback claim. 3. For TWO YEARS now, our delivery receipts keep printing to our self-ordering kiosk's printer instead of our cashier facing printer. TWO YEARS! 4. Every single time they do an update on their system, it almost always crashes, freezes, or goes offline, causing our employees to freak out when they can't get it back up and running. 5. Despite us paying a premium for our monthly subscription, they still cannot get the gift card or loyalty reward program working properly. 6. We have our delivery zone set to a certain zip code, yet we still receive orders outside of this zip code, causing customers to get upset with us. Overall, from a price point, with how much your monthly subscription will run you and the amount of headaches and acid reflux you will deal with- it's not worth it. Go with Revel or Clover. Pass on this. You end up paying more in lost time, chargeback fees, and waste money on a subscription that doesn't even provide you with enough support.

Review

Kommentare: very happy

Vorteile:

sales and labor summaries and ease of menu edits

Nachteile:

one half star for tech support...almost worthless compared to Aloha's professional and knowledgeable tech pros, absolutely awesome

Toast is best POS we have ever used!

Kommentare: This has hands down been the best experience with a POS company and software that I have had in over 35 years in the industry.

Vorteile:

Functionality, ease of use, price, adaptability, continues upgrades with additions of new features, ability to request features

Nachteile:

Customer phone service is very poor. Often get new and/or not well trained agent.

I have gone from recommending TOAST to experiencing extreme frustration w/ terrible customer service

Kommentare: Additional CONS that didn't fit in the above box:
*Unable to offer discounts for particular items online. Let's say you want to promote a particular food item that week and want to offer 50% off that item ONLY...can't do it. You can discount the ENTIRE check or offer a BOGO, but no way to discount specific items.
*Can't use APPLE devices with Toast, only Android
*Unable to have a popup or a visible way to notify a customer of something when online ordering. For example, sorry, but we are out of this item or here's how we are doing curbside pickup, etc. There is only a teeny, tiny way to notify guests with a small banner atop your page that no one sees. (but Toast is happy to have their popup promoting their app on your restaurant page.)
*Toast App promotes all business, not just your personal restaurant so if you advise your guests to download it, they might be tempted by other restaurants they see when logging in.
*Toast's NEW online ordering has a complicated drop down menu that causes guests to struggle. If you have a drink menu, an alcohol menu, a breakfast menu, etc. then the guest has to find a small dropdown and toggle between the menus to complete her order. 1. She man never see the drop down, think menu is quite limited & the restaurant loses revenue. 2. She may find the drop down but has to toggle

Vorteile:

*user friendly *online reporting accessible from anywhere *online food ordering *easy to add menu items

Nachteile:

*excessive hold times to reach support, ie: more than one hour and no way to email support anymore (as was the previous system.) *no way to reach support via email, even when Toast emails a restaurant, the restaurant can't reply because the email gets bounced back...instead you have to get off email, find a computer, log in and navigate to support, find the case and respond there. This is a big problem when managers are not on site at the restaurant but still managing a support issue. *support cases opened on their online platform are not addressed and no one calls restaurant to resolve *No way to email a receipt to a guest until AFTER they have paid and the transaction is over...a big problem for CATERING needing preapproval. *Upsell feature with online ordering has Toast making strange pairings. For example, the restaurant guest orders a breakfast sandwich and Toast suggest an upsell of a bottle of salad dressing (instead of a breakfast side)! Only Toast can control the upsell so the restaurant can't promote the items it wants to promote. *Handheld device does NOT support ApplePay. *ApplePay on POS terminal is additional. Actually, a lot of things with Toast cost more money than what sales tells you up front. *No way to comp a gift card online and email it to a guest from Toast Central online. *No way to offer a promo code on your online gift card sales....like during the holidays when you want to offer gift cards for a certain percentage off the regular price.

Satisfied user

Vorteile:

The online access is the most important. Being able to make changes in real time with no service interruptions.

Nachteile:

I wish I could process payments for customers on the desktop version. Same for gift cards sales.

A disastrous experiment

Kommentare: The initial sales experience was exhausting. It's like they hire people from the mattress stores: they quote you prices at 4,000% of what they need and then call you constantly, coming down. The equipment's sleek and they're good at helping with installation. But if you're a small outfit like mine, they probably sold you twice as much stuff as you need. Pre-pandemic the customer service was on point. But then the Toast-Go that my coffee shop relied on (the mobile unit we used in our drive-thru window) crapped out; it just stopped charging. They sent me another one, but for five days or so the speed of our drive-thru service was significantly impaired. Then the new Toast-Go crapped out: it just didn't charge anymore. Same thing. This time it was impossible to reach customer service. Apparently they laid off most everyone in COVID April. Maybe it was possible if you could wait on hold for a couple hours. There is no "callback" function on their customer service line: you have to listen to the music. Through their awkward online customer service mechanism, I suggested they send me another MobileGo but let me hang onto the current one, in case it started charging again (the previous one had done this, after several days of lying dead, before I had to send it back). They never got back and ended up charging me for the new piece in spite of my warranty. The new one crapped out. I canceled my contract. They're making me buy it out for $33 a month x 20. I hate Toast.

Vorteile:

The UI is pretty intuitive and the reporting is very solid.

Nachteile:

It failed constantly. They're charging me anyway.

Act Now!

Kommentare: Overall very satisfied with toast! Would recommend to any growing company!

Vorteile:

User friendly! Customer service and software is up to current.

Nachteile:

That it's still in the building blocks stages and it's not 100% full proof when integrated with third party deliveries. It will unarchive old data daily. One has to be very dedicated to this position to make it work!

Toast is really a great system easy & saves time. Problems false promises from sales rep & cc fees

Vorteile:

That is super user friendly. Fast and overall a great system. Seriously aside from what I write in the CON section. Toast REALLY is the best software POS system I have worked with. Hands down.

Nachteile:

The credit card processing fees they initially promise you they can match your current rates which they DO NOT its a LIE. Then customer service never gets back to you or passes you on to someone else then someone else and someone else. Never follow through with their promises and never can get ahold of your sales rep and he doesn't reply or follow through when you finally do get him on phone. Beware they will not match your credit card rate like they promise you. They will overcharge you if you don't watch exactly what they are taking out of you bank account. You will get charged for modules they say they will " give you for x amount of months free" and then continue getting charged and have to wait months and months and make a million phone calls to try and get your money back for 'free trials they charged you for and your money back for when you told them you didn't want them at all after "free trail" and they continue charging you. Biggest advice is get your credit card rates in clear upfront writing and sit down and figure it out. Make sure they are not screwing you. Because its not only happened to us but several other businesses.

Toast is great

Kommentare: The initial hump is really difficult to overcome, but toast is great once you start using it. I imagine it would be a lot more difficult if I didn't have any technical knowledge.

Vorteile:

The ease of use for beginners is great. Very simple for new staff to start using with little training.

Nachteile:

The install is very complicated with little help. Setup could be a bit better.

Great POS for restaurants

Kommentare: After over a year the restaurant is still super happy with the switch

Vorteile:

I was hired to help customize, train, and implement this new software at a friends restaurant. I have worked with a few different POS systems and this was by far the most user friendly. Easy to customize their menus and check preferences. Easy to update if we figured out how we originally entered in an item needed to be changed. Cloud based so when not on sight I was able to fix remotely when not at the restaurant. Also the handheld option is great for taking orders and splitting checks on the fly. Also were able to implement gift cards with the new system.

Nachteile:

No real cons. The only downside was the initial few days after switching for the staff to get used to it.

Lacking in customer service

Vorteile:

User friendly and efficient. That pretty much sums it up but they said my response was too short.

Nachteile:

Many additional charges after purchase Reports cannot be easily pulled for long date ranges LACKING IN CUSTOMER SUPPORT

Toast at FCD

Kommentare: Toast takes the guess work out of what's moving and what's not, who is producing and who isn't. Tips tell me if my server is worth keeping. I have been satisfied with them overall.

Vorteile:

The analytics and reporting are fantastic. Getting Toast go's for your servers allowed me to cut back on server staff and the servers make more money because they can turn 3 times as many tables

Nachteile:

Their set up map for delivery is garbage, if you plan on having delivery go with a different system. They have been telling me for 3 years they are going to upgrade and instead we have 3rd party integration with delivery services which are way over priced.

Toast versus others

Vorteile:

Toast is a simple to use and even easier to train POS platform for all restaurants. Setting up menus and editing are both quick and easy and can be done for multiple restaurants at the same time.

Nachteile:

Some of the reports have a time constant that you can run them for, like 6 months, would prefer to be able to run full year sales reports or more if needed.

We have yet to find anything that compares to Toast!

Vorteile:

We love Toast and its modern/easy to use setup. It is very easy for both our employees and customers to utilize. We love the online ordering features, the terminal setup and the customer service.

Nachteile:

We are always left disappointed with the processing fees for credit cards. We wish we could price compare. This makes the system more expensive than it initially seems.