Smartsupp live chat Erfahrungen

Best product

Kommentare: I'm pleased. I like. I use it lightly. It does its job.We want ChatGPT to be the best.

Vorteile:

A chat that does the job it was created for. I have a small to medium business that uses the software very well

Nachteile:

It's not working very well with the user ID on my site. It confuses user names, phone numbers or the like.

Excellent

Kommentare: centralised communication

Vorteile:

I can connect and communicate through one single tool (Smartupp) and include Facebook customers as well as customers direct from my site

Nachteile:

I cannot integrate different sites that are part of our business / different domains

Absolute con merchants

Kommentare: The WORST EVER! I DO NOT RECOMMEND ANYONE USE THIS COMPANY THEY ARE RIP OFF MERCHANTS

Vorteile:

We had used Smartsupp since 2016 and thought we would try out their pro package. We tried it for two weeks and they charged us €580 euros changed back to the standard plan and basically charged us €200 euros for 14 days trial of their pro plan. I DO NOT RECOMMEND THIS COMPANY TO ANYONE THEY ARE ABSOLUTE CON MERCHANTS

Nachteile:

Their ABSOLUTELY USELESS ACCOUNTS AND HELP TEAMS

Review of Smartsupp

Kommentare: It's good as per their cost.

Vorteile:

It is very easy to implement, deploy and invite agents. UI is very transparent and clear, response time is very nice to have.

Nachteile:

There nothing as such deeply dislike I do have, but in terms some features is missing Like, Topics, Automation and Group these are to be there to fully utilize that

Smartsupp is great

Kommentare: I have a nice experience with smartsupp, i even reported a bug on app and i never think that the support would answer to me and solve the issue, but it did. About app is so easy to use, and I can bring support to my clients at any time

Vorteile:

It is easy to use, nice interface, nice support

Nachteile:

I think that all is good by now, all works fine, maybe you can create a dark mode for the smartsupp

Very helpful

Vorteile:

Thanks to Smartsupp I can offer effective and fast customer support

Nachteile:

It would be useful to receive more information on the user connected in chat

Easy, fast, reliable

Kommentare: It is so quick and easy to work with the product, you don't put much effort and forget it was a job to do.

Vorteile:

The free and payed features allow the user to choose the features most important to him/her, to work fast and with ease, to find easily videos, tips and help for the product. The customers also find it easy and usefull to fill out the forms and chat with the staff.

Nachteile:

I haven't encountered any cons yet or had any difficulties.

Easy and helpfull

Kommentare: We were looking for a quick, simple and effective solution for our customer care, and that is SmartSupp

Vorteile:

It is a simple, modern and great tool for customer care. Clear statistics and simple implementation

Nachteile:

Nothing. Operators and administrators are happy with the possibilities

recommendable live chat at high price

Vorteile:

- easy integration- reliable- functionality is great

Nachteile:

- price for standart version for small enterprise. free chat is not nice to use.

Good product

Kommentare: overall it is a good experience, and i use it on a monthly basus

Vorteile:

Ease of use, good interface, good support team

Nachteile:

a little bit expensive. Be more competitive in prices

3 in 1 program - it's great if it's possible with you

Kommentare: The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??

Vorteile:

I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying.

Nachteile:

Everything is fine and I have no objections to the program and its work.

Fjul.be - Enabling Learning

Vorteile:

easy to install and user friendlyThe look & feel is easy to changequick respons time

Nachteile:

Programming real live chat is not that easy

Good to use

Vorteile:

Good to use and easy to configure. But need update like tidio

Nachteile:

It's perfect for me but you can try tidio features

Good product

Vorteile:

Simple for use, complete and good assistance

Nachteile:

Tracking of the page of navigation of customer

User-friendly, Affordable, and Professional.

Vorteile:

Live-Chat, the ability to upload/attach files in live-chat, to transfer/assign to another agent/employee, switch from live-chat to email if a client/customer leaves the page.

Nachteile:

The branding “powered by smartsupp”, however, I can understand how the business /smartsupp wants to advertise their brilliant product.

My recommendation to Smarstupp

Kommentare: I found this app through my friend, I have to say it exceeded my expectations and I am very happy with the program. I will be happy to recommend it to friends who have small businesses.

Vorteile:

the most of what I l ike in smartsupp is that chat is divided into 4 parts: all, primary, new and mine. We can easily see when new messages arrive. I also like that we have shortcuts that the whole group uses very effectively. The chat is very easy to use , It is a very useful program for our business and simplifies many things for us. Im very thankful.

Nachteile:

What I would like to see improved is that, unanswered messages that is skipped for some reason, should be highlighted in red or black color. it would be so nice to prevent missing chats for sales managers. also what I would like to see improves is mobile version smartsupp. Specifically, I would like to see "mine" messages in seperate and not in all messages.

How the Smartsupp is helping our company to groove

Kommentare: We are happy that our chatboot Frankie is working with us while we are offline

Vorteile:

very good cumunication and messeging when we are offline

Nachteile:

We would prefer to get directly the e-mail and phone number from our chatting customers

smartsupp review

Kommentare: Offering our customers informations about order that they made,disponibility for products etc

Vorteile:

It's integrated in our daily basis use,relativelly easy to use,sometimes i hav etrouble indetifying our customer which are reaching us

Nachteile:

The interface its very boring,sometimes changes that i made (e.g chatbot greeting) its not working at all!

Very good solution

Kommentare: Suprising, nice, everything is ok, works very well

Vorteile:

It fulfils everything we need, the system is constantly evolving and the developers respond to the client's wishes. Very good support and easy to use. Our customers are satisfied

Nachteile:

I dont know. I have no problem with this service

Comfy

Vorteile:

Easy programming chatbot, nice look, cheapest on market - generally it's OK

Review

Vorteile:

One thing that we like is the easy integration along with the nice user interface for admins.

Nachteile:

Nothing works as intended. During the period we ran on the free version, we were missing the premium features essential for basic functionality.

Easy to use and Effective

Vorteile:

The software was easy to use and immediately effective within our business

Nachteile:

We found some of the chatbot features and auto messages hard to configure initially.

Review from Openmind

Kommentare: Almost perfect

Vorteile:

The best feature is the automated Chatbot. The Android app is also very good. Finally, the ease of use of the platform is excellent

Nachteile:

There s no automatic chatbot with keywords in thw chat platformex. Whet somewone asks for load the chatbot snswers with automatic text

Smartsupp review

Kommentare: I started using Smartsupp live chat a few years ago, when I tried it on my first e-shop. I've been using the free version all along and it's been perfectly adequate for my needs. Since then, I regularly recommend smartsupp's live chat to my clients for their e-shops. I always get nothing but good feedback on this service.

Vorteile:

Free version foreverFast web deploymentNice graphic processingChatbot, offline messages and more optionsEasy to use even for ordinary peopleDifferent color chat options

Nachteile:

While using it, I didn't find anything that I didn't like about the smartsupp service.

My Favorite Live Chat Feature!

Kommentare: We use Smartsupp in my organization to chat internally with our Team Members in the field. We have an internal website that they can log into that serves as a performance aid and if they can't find what they're looking for or if they have any questions, they can chat with us live. They love it and we love it. It was extremely easy to install on our site and configure with our branding. I would recommend it to anyone who is looking for a live chat feature for their business or organization, whether you use it with your Team Members or your customers.

Vorteile:

Free version is an INCREDIBLE value. You can see when people are on your site instantly, and what page they are on. You can even block IP addresses if needed. The chat feature is also fantastic with the option to receive transcripts via email when you're offline.

Nachteile:

Honestly, not a thing. It's one of those solutions that just blows away your expectations.