Smartsupp live chat Erfahrungen

GREAT WEB CHAT

Kommentare: We have been with them for 2 years and the service satisfies us.

Vorteile:

Low prices, good customer support, video recording on the site.

Nachteile:

Missing the possibility to send attachments or more integration with the cms (example prestashop)

Good software, but the pricing structure does not always apply to us

Kommentare: We are happy the way it works.. Not much to complain

Vorteile:

Pretty simple to use. You get the necessary steps quickly.

Nachteile:

A renewed Magento Module would be nice, as it would help people to use it without trying to implement code into CMS

Got to exspensive

Kommentare: We are solving communication issues

Vorteile:

I like that you can close a sale on the go mobile

Nachteile:

When i started it was 15 dollars now it is almost double making it very unafforable for most south africans.

Decent Chattool

Kommentare: Its fast, good looking and very helpful. Our customers really like it.

Vorteile:

its functional and the design can easily changed.

Nachteile:

That you cant send files over the Chat.

ICC review

Kommentare: I’ve been able to secure more business using this tool. The value is definitely there

Vorteile:

This product is very easy to setup and customize. The mobile app is easy to setup and customize. I tend to stay away from softwares that are not easy to use. The user interface is easy to use. I like the ability for multiple agents to talk to a client at the same time

Nachteile:

Sometimes it takes too long to get a notification that someone is on my website. I wanted this product to grab those people who come to my website for under 1 minute. I’m still missing some of those people. If you can figure out how to get a notification to me quicker you would have a real winner here.

Excellent tool, not only is it a chat

Kommentare: I automate the messages according to variables to solve frequent questions to customers, when I answer the chats in real time it allows me to answer easily thanks to the shortcuts and I can check the information architecture, usability and accessibility of my website thanks to the recordings .

Vorteile:

Excellent tool, not only is it a chat, it is a comprehensive communication tool that allows you to automate informative tasks for leads, it is also a tool for monitoring and usability improvements of the site thanks to the recordings and allows you to integrate it with other platforms to track the clients

Nachteile:

Nothing, I love the tool, I think it can expand but its functionality is very good

Valuable Plugin for Small Businesses

Vorteile:

This plugin and software works wonderfully for our ecommerce shops. It integrated easily into our Wordpress based site, and beautifully blends into themes and appearances. The software provided valuable information to help a small business navigate customer service. Reasonably priced for small businesses who really need to be careful where dollars are spent. Great overall interface and easy to on-board.

Nachteile:

Limited in abilities in comparison to competitors software, such as no social integrations. Mobile app was not notifying of conversations, despite notifications being on.

Change the world with Live Chat!

Kommentare: Love it daily from the recording features to the best way to talk to customers that visit websites!

Vorteile:

Easy to install and features work perfect for what I need it for!

Nachteile:

I don't have anything bad or least I like cause after doing research this chat was the best fit for my company!

Good for small companies

Vorteile:

Extension to our shop available. Free trial. Good support.

Nachteile:

Multilanguages setup available only via API.

Friendly platform

Vorteile:

Friendly platform, easy to use, simple function and feature. Nice website. nice interaction.

Nachteile:

Nothing till now. let me explore more and feedback later

Decent tool for online chatting

Vorteile:

Simplicity and UX is exactly what I like about this software. We have been using this SW for more than two years in our eshop application. We have tried thoroughly several other well known tools for chatting and must admit, we have ended everytime with Smartsupp. It has clean and intuitive dashboard - and what I like the most, if offline, you get the email notification ( of course this is nothing exeptional :-) but with complete and comprehensive visitor`s history - what pages had visitor visited, what time, for how long - so it records and tracks visitor mouse movements - and all these packed in pleasant email design layout. Good pricing structure ! Smartsupp has also integrated the option of video recording of visitors. It is definitely worth trying and for sure using.

Nachteile:

I would love to have facebook messenger being integrated into the chatting tool - but as I have already learned - this is comming soon, so finger UP! And perhaps more options for for screen widget icons - people like to play - so why not offer them nice and colorful widget icon options :-)

Great Product

Kommentare: the experience is great and the product help for close purchase

Vorteile:

The product is easy to use and i can answer the questions of my clients

Nachteile:

Is very difficult integrated with google analytics or google ads

an excellent chat for your page

Kommentare: get a chat in my page connected to my cell phone before I used the yahoo messenger in my page connected to my yahoo messenger account but this application is better has more features I like a lot the user videos

Vorteile:

the free service is good includes a video with the user screen steps it's very useful see how the user use your system, includes an app for Android, a lot of reports for see the conversations, you can customize the chat with your logo, integrates with a lot of apps like word press shopify, includes automatic responses

Nachteile:

sometimes the Android app doesnt receive the notifications, it would great include an api to generate automatic responses programatically like the chatbots

Easy, fast, reliable

Kommentare: It is so quick and easy to work with the product, you don't put much effort and forget it was a job to do.

Vorteile:

The free and payed features allow the user to choose the features most important to him/her, to work fast and with ease, to find easily videos, tips and help for the product. The customers also find it easy and usefull to fill out the forms and chat with the staff.

Nachteile:

I haven't encountered any cons yet or had any difficulties.

For a free software it mends patches in your website to intergrate to live support.

Kommentare: The chat option allow me to use a laptop and actually type than having to thumb to a device for a half hour.
The problems with new generations of culture it use to take a simple phone call 3 minutes of conversation to give advice; however now with texting causing hours of wasted time in society, Alot of people expect text and then take 30 minutes for a 2 minute conversation because teh replies they respond to are very slow, weird hours and times to contact and impulsive on replys back. *(selfish society in America) So using this app allows me to edit copy and past long winded conversations since time is valuable to the work only.
and Thus the entitled one out there in US and many are out there gets there long winded reply for the chemicals in their head to feel good. It will be great once this generation is replaced by gen z, that way efficiency is back.
SO if you are Gen x and like old school use the app on a laptop and then create a thrift process to weave out the useless entitled ones by serving a reward based market only. reward by behavior only and dont support impulse cry babies and you will make it.
so good app. :)

Vorteile:

I like the ease of inserting the script and then the ability to log in and go live.

Nachteile:

The phone app version does not seem to work on a few devices.. just blank screen not sure why.

Super useful tool

Vorteile:

Since you put the new interface, it is really easier to communicate. Super easy to set up on Magento.

Nachteile:

Wish we had a library of answers of questions already asked. Wish I could still put as many agents as possible. Seems difficult to configure the Welcome message depending on the countries

VEBO

Kommentare: Perferct for me. For me is missing sending file via livechat like invoice for client etc.

Vorteile:

Language is polish. Easy to setup. Easy to work. Price still better that other software.

Nachteile:

Price increase each year i know everything cost each ear more more

Thank you

Kommentare: Just very happy. Definitely recommended if you want to increase sales and customer service.

Vorteile:

Smartsupp gave me many extra sales! On top of that it's a great way to provide customers with better service.

Nachteile:

I forget to turn off the sound at night sometimes :)

Simple and quick way to contact visitors

Kommentare: Website visitors can have answers right away, they feel somebody is there for them, it is important. We do reservations to our studio by chat and consult what kind of service they will need from us.

Vorteile:

It is very easy to use, not much complicated, not to disturbing for website visitor

Nachteile:

Website visitors can´t send their photos.

Best LiveChat app ever!

Kommentare: We have been customers for two years now, and the tool meets all our needs. It is easy to use and can be integrated into all major platforms.

Vorteile:

Is the best tool for customers and the support team

Nachteile:

They have raised the price several times in recent years

Good product

Kommentare: Usually we let customers know if something is available or help to find the right product.

Vorteile:

It is very easy to use, works well and looks good

Nachteile:

I have this app in my mobile as well. The biggest problem is that I don't receive any notices when customer sends me a message in the mobil. Maybe I have not adjusted it right.

Highly recommend SmartSupp

Vorteile:

Is a great chat feature to speak with customers in real-time that visit our website. There have been 0 glitches or delays which is the main reason we searched for a new chat service and SmartSupp checks all the boxes. User-friendly, provides alerts of when a customer initiates a chat, desktop notifications as well and ability to save chats and history, setup is super straightforward and easy. Overall, we highly recommend SmartSupp, so glad we found them.

Nachteile:

No cons at all, SmartSupp is awesome and offers great features.

easy to use and practical

Kommentare: In general I am quite happy quality/price

Vorteile:

I find the questions/answers shortcuts a perfect way to simplify communication with my clients

Nachteile:

Customer metrics could be more accurate. Sometimes it is not easy to interpret the metrics of the clients on your website, I would like you to be more specific in those details.

Reccomend

Kommentare: It is helper for grow my sales.

Vorteile:

My sales grow up with this software. To assist to my clients in web with chat is great.

Nachteile:

None. Maybe when my client send me message before he recieved my automatic message. Software should not send that automatic message to him anymore.

Great Live Chat Widget

Vorteile:

I like that it is very simple to use and the mobile app has a user-friendly interface. Easy to manage live chats on the go.

Nachteile:

The live chat icon design looks a little outdated for my liking. Wouldn't mind a redesign of the look. Currently it tells you the source of where the customer came from eg. direct visit or google.com and etc, if it could go one step further to say whether through a sponsored ad or organic google search, that'd be amazing.